Total 11,497 Manager level Customer Service job vacancies

Job Description:

• You are required to work with the Executive Director to formulate communications/publicity strategies to build awareness of programmes/campaigns to various donors, sponsors, partners, volunteers and the media to promote the Woodlands Social Centre brand and image. (Pubs & Comms)
• You will be required to write funding proposals for Woodlands Social Centre to be submitted for government funding opportunities. (Social Work Training is an advantage for literature reviews.)
• You will be required to create and drive strategies/platforms for fundraising and corporate engagement, collaborating and building relationships with stakeholders for outreach and public education efforts.
• You will conceptualise and implement effective fundraising strategies, ensure fundraising complies with regulatory requirements, and build long-term relationships with both corporate and individual donors.

About the Role:

• Develop outreach and awareness campaign to drive awareness of WSC
• To drive marketing campaigns on social media
• To design and drive fundraising campaigns and events
• Develop and implement the framework for stakeholder engagement and incorporate best practices.

Candidate Requirements:

1. Technical Competencies:

• Strong analytical skills
• Ability in stakeholder management, project management and event management
• Ability to plan, multi-task and is meticulous
• Proficient in proposal writing for social work context

2. Core Competencies:

• Strong analytical skills
• Ability in stakeholder management, project management and event management
• Ability to plan, multi-task and is meticulous
• Team player with good interpersonal skills
• Excellent communication and writing skills
• Adaptable, resourceful and ability to multi-task
• Competent in digital social media platforms for publicity and promotion

Preferred Achievement / Characteristics:

• Experience in Fund Raising
• Experience in marketing and communications
• Experience in driving social media campaigns
• Advantage if possess experience in fundraising or volunteering
• Experience working in a VWO/SSA
• Any education in Social Work will be an advantage

• Exposure with developers & institutional developers.
• Comprehensive exposure to local consultants, architects and engineers.
• Conversant with different type of contracting procedures.
• Able to handle business development on their own.
• Build and maintain strong customer relationships while supporting the tender and business development team, project clients and consultants in their tender bids.
• Coordinate with tender department and HQ in scope of work and project executions and responding to requests, clarifications, and resolving any issues promptly and diligently.
• Coordinate with tender team to manage proposal response process, including detailed tender/ bid requirements.
• Initiate customer visits and processing of various sales proposal, quotations and contracts.
• Manage relationship with existing and potential clients to develop new opportunities and advance organisation’s business interests.
• Business development experience in the contract market with high-end architects, consultants and end-user clients.
• Take charge of client acquisition and create new business opportunities to maintain the company’s relevance and competitive edge.
• Conduct the necessary market analysis to identify potential working partners for targeted projects.
• Communicate with the potential clients, consulting firms etc. to collect the information of targeted projects.
• To perform market research and identify prospective local projects leads.
• Resourceful and possess good market intelligence on potential upcoming projects.
• Conversant with local authorities’ requirements and engineering standards.
• Good working knowledge of general construction, especially in large and heavy civil engineering project.

Service Captain

Salary: $2,500-$3,300
Working Days and Timing: 5.5 Days per week, Based on Roster

Location: Katong

Job Descriptions:

• Greet customers and seat them at their respective seats
• Taking orders ensuring items are served in a timely professional manner
• Proactively attend to the requests of customers
• Other ad hoc duties

Job Requirements:

• Min 1 year F&B working experience, preferably in a restaurant setting.
• Preferably with food hygiene cert

Interested candidates feel free to contact me.

wa.me/6597930832

Liaw Ying Ru Karis Reg No: R24125303

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is actively searching for a Manager, Centre for Healthcare Innovation to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

Reporting to the Director, the Manager / Assistant Manager will build synergy as one CHI team - collaborate closely with and leverage the collective expertise, capabilities, and resources of complementary units within CAPE, CANS and CHA and the network of CHI’s industry partners. He/she must be able to lead and build synergy as a CHI team member – be a positive, proactive and responsible team player and collaborate closely with teams within NHG, CHI and the collaborating centres.

• To co-lead the development and execution of an innovation roadmap / framework with the Directors of CHA, CAPE and CANS in the area of workforce transformation. To synthesise new and existing knowledge management platforms and tools and develop practical solutions for delivery of better care models. This includes prioritisation of workplans, mapping professional and community resources and building the right environment for the three collaborating centres to drive innovation adoption and knowledge translation across different spectrum of the health and social ecosystem.
• To promote a culture of innovation by creating thought leadership opportunities and focused partnerships by leveraging the expertise, resources and networks of CHI’s offices, centres and academies, and NHG Population Health Campus’ strategic partner networks. Map professional and community assets to deepen the relationship and networks to facilitate and support meaningful knowledge exchange. Participate in collective leadership discussions by engaging senior management and partners in driving change at the care, population health systems and ecosystem levels.
• To catalyse value-based outcomes and exchange of knowledge at professional co-learning platforms, involving the providers and users of the health and social care systems. To support and drive meaningful initiatives with a direct impact on patient care and population health such as improvements in health literacy and behavioural health outcomes.
• To lead the development and curation of community enabling and patient education programmes, training curriculum and learning and assessment tools to meet the needs and to build capabilities of volunteers, caregivers, residents and healthcare professionals (allied health professionals, pharmacists and nurses). This includes curriculum development, programme evaluation, continuous up-skilling of volunteer carers with the necessary knowledge and tools to equip them for leadership positions in co-creation of programmes, and integration of carers in NHG’s caring communities’ network.
• To provide a conducive environment where healthcare professionals (allied health professionals, pharmacists and nurses) and social care professionals can co-learn and co-design new healthcare innovations with the users of the healthcare system i.e. patients, advocates, volunteers and caregivers. This highlights the importance of integrating patient voices as part of the innovation cycle. It is a platform for advancing an organisational culture of delivering human-centred care and is purposefully organised and executed to engage formal workforce, informal community champions / leaders and users of the healthcare system with diverse experiences and perspectives in the change effort.
• To leverage professional expertise of the allied health professionals, pharmacists and nurses and adopt appropriate research tools and health behavioural research methodologies are used to measure the impact of professional and non-professional interventions on patients’ health behavioural outcomes. Build and sustain partnerships with relevant research institutes, academia, community partners, social service agencies and healthcare teams to widen the research impact.
• To lead the secretariat team for the quarterly Coordinating Centre Meetings (CCMs) and provide timely progress reports to ED of CHI and keep track of the workplans, timelines and major project milestones.
• To identify and leverage potential funding programmes and partners as seed funding for implementation of pilot health literacy programmes under the auspice of NHG, CHI and CHA.
• To lead and implement large scale community and professional networking events and festivals within set budgets, standard operating protocols, funding mechanisms and pre-defined timelines.
• To catalyse value-based outcomes and exchange of knowledge at professional co-learning platforms, involving the providers and users of the health and social care systems. To support and drive meaningful initiatives with a direct impact on patient care and population health.

The ideal candidate will need to have the following qualities and experience:

• Degree in business, communications, social sciences, behavioral science, psychology, social anthropology or a related field will be an advantage
• At least 5 or more years of experience in a managerial role in the healthcare, social care and/or the government sector.
• Candidate must have experience in leading teams and operating in a matrix reporting environment.
• A critical and strategic thinker with the ability to lead and influence behaviours to get work done with measurable outcomes
• Able to work effectively in a fast-paced environment, under tight deadlines and manage projects independently with minimal supervision
• Strong organisational and project management skills, with a keen eye for details
• Excellent written and verbal communication skills
• An agile team player with excellent people skills with a positive, upbeat and enthusiastic attitude
• Highly resourceful in problem solving and resilient in overcoming challenges independently
• Experience in large-scale event management
• Strong work ethics with superior professionalism, leadership skills and ability to make sound judgment
  
  All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

Network Infrastructure Manager | Enterprise Network

Working arrangement: Hybrid working arrangements

Working location: Central

Salary Package: Up to $9,000 + AWS

Are you a dynamic Network Consultant seeking a role that combines technical expertise with strategic innovation? As a key member of our team, you'll be at the forefront of delivering essential enterprise-level network services. Your role involves executing initiatives that leverage cutting-edge network technologies to meet the evolving needs of forward-thinking organizations. Collaborate with team leaders and outsourced service providers to plan and deliver projects, enhancing service satisfaction and delivery.

Job Responsibilities

• Provide essential enterprise level network services
• Execute new initiatives and enhancements that result in innovative use of network technologies to meet the needs of forward-looking organisations
• Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or create new network services to enhance service satisfaction and delivery.
• Work with our Central ICT Infra capability centres to design and best fit Network solutions to existing and future infrastructure needs.
• Execute projects to deliver network services that achieve standardisation of network services across organisation to reduce operations overheads and greater satisfaction of network services.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 3 years of relevant working experience in designing, deploying and managing enterprise level ICT infrastructure for network services
• Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good communication skills, both oral and written, with the ability to present ideas and influence stakeholders

"By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data not required at this application stage.

To withdraw consent, email dpo@scientecconsulting.com.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Responsibilities

Management of ICT Application Contract and Operating Budget

• Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.
• Track the projects’ expenditure and ensure meeting the agreed budget utilisation.
• Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.
• Manage and monitor defects, issues and incidents of Authority’s IT applications and services to meet the agreed service level agreement.
• Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance

• Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
• Ensure security patches on ICT Application are timely updated in accordance to IM8 policy.
• Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
• Facilitate and support IT audit activities with relevant parties.
• Manage and support ad-hoc security scans, patches and other security measures when required.

IT Operations Support

• Resolve escalated IT cases in an accurate and timely manner.
• Collate and report IT applications and operations statistics.
• Manage, support and track IT change management activities.
• Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Provide secretariat function for meetings/forums.

Requirements

• At least five (5) years of relevant work experience in IT project management.
• Knowledge in IT security and infrastructure designs and implementations, and working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework are preferred.
• Experience in delivering and operating Government IT projects are also preferred.

You should posses the following skill sets:

- Project Management: Capable of overseeing project budgets, handling change requests, and ensuring projects are completed within financial constraints.

- Risk Management: Proficient in identifying, assessing, and mitigating project risks in a timely manner to minimize impact on project outcomes.

- Operational Management: Capable in developing and executing operational strategies to ensure systems reliability and availability to meet business objectives.

- IT Compliance and Quality Assurance: Able to understand the IT management and quality management policy to ensure that processes are adhered to established policies and guidelines.

- Communication and Stakeholder Management: Proficient in delivering clear and persuasive written and oral communication to effectively engage stakeholders.

- Personal effectiveness: Able to manage multiple tasks and effectively organise tasks in a dynamic and fast-paced environment, and work both independently and in teams with good interpersonal skills.

*Candidates with the relevant experience and skills can be appointed at Senior Manager and offered a salary higher than the specified range

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

As a Customer Experience and Partnership Manager, you will be in the team responsible for managing EVe’s customers and various stakeholders. In this role, you will develop and refine EVe’s Customer Experience strategy and manage and uplift the customer experience for electric vehicle’s motorists. You will also establish long-term relationships and collaborate with government agencies, industry partners and community partners to ensure a smooth support of the operational deployment and running of Electric Vehicle Charging Points within designated zones.

Responsibilities

· Conceptualise and develop EVe’s CX strategy, manage customer journey design and delivery, customer communications, research, and insights.

· Handle customers’ feedback / complaints / enquiries effectively and professionally within the set timeline.

· Conduct relevant engagements (e.g. different customer segments, EV charging operators) to identify challenges and pain points, and work with internal stakeholders to translate these findings to improve processes and workflows.

· Support and monitor service performance KPIs, measurements and standard and establish the CX measurement framework and metrics.

· Engage key stakeholders (e.g. Town Councils, govt agencies) and develop and implement the EVCP deployment strategy through partnerships with Town Councils and other stakeholders.

Requirements

· Tertiary education with at least 2 years of relevant experience in partnerships and engagement/customer relations as well as strong people management skills are preferred.

· Knowledge and/or experience in UI/UX design principles and methodologies will be a plus.

· Customer-oriented, agile thinker, and emotionally intelligent to build relationships

· Excellent verbal skills and interpersonal skills to coordinate with team members and external stakeholders, and to manage feedback

· Proficient in Microsoft Office suite software

· Good understanding of the EV masterplan.

· Candidates in public service community partnership with CX experience as well as candidates from Engineering or Transport services related industry will have an advantage.

Work Location: Ang Mo Kio

Responsibilities:

• Work closely with the Project Manager to ensure that the project milestones are met
• Work closely with Pre-sales team to review design, scope and effort estimation for new opportunities
• Lead a team in the project to complete the required scope on-time.
• Lead the design and architecture of cloud solutions based on business requirements and best practices.
• Oversee the deployment of cloud services and applications
• Lead cloud infrastructure provisioning, configuration, and optimization efforts.
• Collaborate with cross-functional teams to integrate cloud solutions with existing systems and applications.
• Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement.
• Drive initiatives to automate repetitive tasks and streamline cloud operations.
• Provide technical leadership and guidance to team members on cloud technologies, best practices, and emerging trends.
• Evaluate cloud service providers and technologies to determine the best fit for organizational needs.

Requirements:

• 10 years of experience in IT infrastructure management, with at least 8 years focused specifically on cloud technologies.
• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are preferred and may be required depending on the role.
• Experience in designing, implementing, and managing cloud solutions in public, private, or hybrid environments is essential. Proficient in cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of cloud architecture principles, including compute, storage, networking, and security concepts.
• Proficiency in cloud automation, orchestration, and infrastructure-as-code tools such as Terraform, Ansible, and Kubernetes. Experience with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker) is a plus.
• Experience in leading a team of technical resources
• Experience with infrastructure automation and configuration management tools such as Terraform, Ansible, Puppet, or Chef.
• Knowledge of containerization technologies like Docker and container orchestration platforms such as Kubernetes. Experience in containerizing applications, managing container clusters, and optimizing containerized workloads.
• Understanding of cloud networking concepts including virtual networks, subnets, routing, load balancing, and security groups. Knowledge of network protocols, VPNs, and SD-WAN technologies.
• Familiarity with DevOps principles, continuous integration/continuous deployment (CI/CD) pipelines, version control systems (e.g., Git), and agile methodologies. Ability to automate software delivery processes and streamline development workflows.

To Apply or find out more information on this role, please email us or send in your updated resume to: shelly.tan@starcareerconsulting.com

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

About Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

We are seeking a motivated and customer-focused salesperson to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Sales & Customer Relations Executive, you will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!

Job Description

• Handling of sales enquiries, tour bookings, customizations, and amendments.
• Prepare sales quotations, tour proposals and itineraries for customers.
• Assisting with sales outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales.
• Coordinating with Ops team in relation to sales matters.
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management.
• Data entry to ensure all sales records, databases are up to date.
• Assist in post-sales work which includes following up with client experience, getting reviews
• Liaising with clients, vendors, and suppliers on behalf of managers.
• Communicate and liaise with finance team with regards to invoices and payments.
• Work with internal and marketing teams to achieve company strategic objectives and goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency CRM software is a plus
• A passion for the country and culture
• Willing to learn

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

Your Career

As we continue to grow as an organization, we are hiring premier named accounts sales professionals to run and drive sales engagements into select strategic Enterprise/FSI accounts in Indonesia. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major accounts within select strategic Telco/Service Provider accounts in Indonesia
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts

The Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) with supervisory duties and is responsible and accountable for the daily operations of the Home & Community Based Care Programs (Home Care). The ANM provides coverage for the NM as needed and is responsible for the direction and supervision of specific orientation, training, and development of staff. Provides input into the evaluation of individual staff performance. Functions as a role model, educator, practitioner, and supervisor providing leadership to the team. Influences care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes.

The ANM is responsible and accountable for all elements of the nursing process when providing or supervising direct patient care. Assesses, plans, implements, and evaluates delivery of care based on age specific components. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Demonstrates sound decision-making and judgment and possesses excellent interpersonal skills. The ANM is self-directed and influences care outcomes by collaborating with members of the interdisciplinary team and leading innovative process improvement initiatives. In addition, the ANM assists the NM with administrative responsibilities to include coordination of staffing assignments, approving time and leave, responding to patient/family concerns, and completing action items.

This is primarily an in-person position, located at the Auburn Gresham Community Based Outpatient Clinic (CBOC) in Chicago, Illinois.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Full Time, Monday - Friday 8:00am - 4:30pm, Scheduling flexibility required
Telework: Available - Ad-hoc per facility policy
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

MAJOR DUTIES:

This National Park Service (NPS) position is in the Division of Resource and Visitor Protection (RVP) at Great Smoky Mountains National Park (GRSM), and based in Gatlinburg, TN. The incumbent serves as the Emergency Manager for GRSM, reporting to the Deputy Chief Ranger. The Emergency Manager functions as the administrator of Search and Rescue (SAR), Preventative Search and Rescue (PSAR), Emergency Medical Services (EMS), and All-Risk Incident Management (including large scale law enforcement incidents) at Great Smoky Mountains National Park, including the Foothills Parkway. The Emergency Manager serves as the SAR and EMS Coordinator, and directs, coordinates, and ensures training for emergency SAR, EMS, and All Risk Incident Management response park wide. The Emergency Manager oversees the park's Critical Incident Stress Management (CISM) and Family Liaison (FLO) Team making sure the team meets regularly and are adequately trained. The Emergency Manager oversees the park's Everbridge notification system ensuring that system is being used to according to policy. Also serves as the Park's Aviation Manager ensuring all park aviation activities are conducted in compliance with applicable policies/directives and the park aviation management plan.
The Emergency Manager supervises one permanent GS-0025-09 PSAR Park Ranger, six GS-0025-07 Park Rangers (PSAR) and six Seasonal GS-0025-05 Park Rangers (PSAR) dedicated to PSAR efforts. Indirectly
supervises a volunteer cadre largely devoted to the PSAR program. The incumbent also supervises the operations of emergency medical technicians, park medics, and paramedics, search and rescue technicians, and general rangers engaged in an operational role within emergency services incidents. Coordinates with state, local and federal resources to ensure response readiness and mutual aid responses within the park for SAR, EMS, law enforcement and wildland fire.

Prior law enforcement experience, as gained by substantial service in a primary law enforcement position in the Federal government, or equivalent experience outside the Federal government, is a mandatory prerequisite/selective factor of this position. Candidates without this prior law enforcement experience do not qualify for this position. The incumbent must be able to obtain and maintain a Type 1 Law Enforcement Commission and meet the physical and medical qualification requirements for a law enforcement ranger. The incumbent is required to wear a uniform, and the position requires a background investigation and is subject to drug testing.

AREA/DUTY STATION INFORMATION:

At 522,427 acres, GRSM is one of the largest parks in the eastern United States. The Park contains 384 miles of roads; 930 miles of backcountry trails; 104 designated backcountry campsites; over 300 miles of boundary; 66 species of mammals; 200 species of birds; 39 species of reptiles, 43 species of amphibians; 68 species of fish; 730 miles of fishable streams; 342 structures, 97 of them historic; 10 auto campgrounds; and 3 major developed areas with concession operations. The park is in the states of Tennessee and North Carolina and is surrounded by five counties and National Forest land. Duty station is near Gatlinburg, TN located within an hour drive of Knoxville. The area provides a wide range of residential communities, good schools, and recreational opportunities.