Total 718 Director/C-Level Customer Service job vacancies

• Provide or assist in providing advice to leadership level employees in a multifaceted, national level organization.
• Expand and implement agency programs which protect data quality, transparency and/or security.
• Provide program authority in planning, organizing, coordinating, integrating, directing, appraising, and attaining results and objectives of assigned responsibilities.
• Provide national leadership and coordination for management and archiving of intellectual property, patents, and associated science and technology agreements.
• Formulate, coordinate, and implement a national research and development communications and science delivery outreach strategy to broaden and deepen strategic alliances.
• Lead and manage scientific integrity and intellectual property processes including technology transfer.
• Track performance measurements, accomplishments, and budgets of field units performing knowledge management.
• Plan and assign work to employees ensuring that production or quality standards are defined.
• Establish and communicate performance requirements to employees including conducting formal performance reviews and identifying developmental and training needs of employees.
• Perform administrative and human resources management functions for the unit such as providing advice, counsel or instruction on both administrative and work matters.
• Promote an inclusive work environment that is free from all types of discrimination.
• Perform supervisory duties 25% or more of the time.

Starting at $163,964 Per Year (GS 15)

Note: This is a DETAIL/TEMPORARY appointment (not to exceed 120 days). Supervisor approval in writing is required before starting if selected and you will return to you position at the conclusion of the detail/temporary assignment.

This announcement will close on 11/18/2024. The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management.

Duties

• Incumbent serves as a member of the VACO General Post Fund Review Committee which reviews and approves the distribution of available resources to the field facilities.
• Provides program and technical support to Central Office, regional offices and medical center directors to maintain a high level of program activity.
• Supervises research and special projects directed towards utilizing information and data from the system to maintain and expand the program.
• Develops, coordinates and evaluates the training program required to operate the program successfully.
• Identifies the training needs and develops appropriate training experiences; and determines to what extent training improves performance.
• Develops guidelines and resource material to support institutionalizing methods in which VA can receive and act on VSO resolutions and other Issues in an expeditious and organized fashion.
• Serves as the principal representative, staff advisor and points of contact with Veterans Service Officers (VSOs) for the Under Secretary for Health.
• Develops, administers and coordinates a variety of organizational and operational issues that impact the work of the Voluntary Service Office.
• Develops guidelines and resource material to support institutionalizing methods in which VA can receive and act on VSO resolutions and other Issues in an expeditious and organized fashion.
• Serves as a member of the VA Central Office (VACO) General Post Fund Review Committee, which reviews and approves the distribution of available resources to the field facilities.
• Provides program and technical support to VACO, regional offices and medical center directors to maintain a high level of program activity.
• Other duties as assigned.

Work Schedule: Monday-Friday, 7:30 am - 4:00 pm
Compressed/Flexible: May be available at management's discretion.
Virtual: This is not a virtual position.
Position Description/PD#: Director of Voluntary Service Program/PD009990
Relocation/Recruitment Incentives: Not authorized.
Critical Skills Incentive (CSI): Not approved.
Permanent Change of Station (PCS): Not authorized.

Starting at $143,737 Per Year (GS 15)

1. - Serves as a clinical and technical consultant for all the Fayetteville VAMCs virtual care, telehealth, and dialysis clinic programs ensuring appropriate clinical technology applications and modalities are implemented, best practices are established and shared between facilities, sites, programs, and all VAMCs virtual care, telehealth programs adhere to facility, VISN, and national telehealth guidance and policies.
2. - Has direct oversight of multiple Tele-Primary Care, Specialty Care Telehealth, virtual care modalities including but not limited to clinical Video Telehealth (CVT), Video Conferencing, VA Video Connect (VVC), My HealtheVet (MHV), Home Telehealth (HT) and other telehealth applications and virtual network clinics, virtual communications modalities, programs, and sites of care.
3. - Ensures Home Telehealth applies care and case management principles to coordinate care using health informatics, disease management and technologies such as in home and mobile monitoring, messaging, and/or video technologies.
4. - Develops policies, procedures, and protocols to include technical support and equipment management guidance for the array of modalities employed by all the facility's virtual care and telehealth programs utilizing appropriate workload reporting and data management systems.
5. - Works with the Business Manager to provide appropriate activity and clinic coding for all virtual and specialty sites and the virtual care network programs as appropriate for workload tracking and reporting.
6. - Executes leadership that is characterized by continuous and substantial responsibilities that demonstrate experience and creative approaches to management of complex patient care for groups of patients via multiple telehealth technologies.
7. - Gives attention to providing care in the least restrictive, most cost-effective manner through use of clinical practice guidelines and clinical pathways.
8. - Provides evidence of health promotion and chronic disease indices are monitored through the clinical practice guidelines and performance measures.
9. - Has programmatic responsibility for the VA staff, services, and/or processes with the many specified specific areas of assignment.
10. - Has a direct relationship with established Network and facility positions to directly influence organizational mission and health care such as but not limited to: facility and VISN Primary Care Clinicians, Psychiatrists, Psychologist, Pharmacists, Care Coordinators, Facility Telehealth Coordinators, Facility IT Staff, MIS, Facility Service Chiefs and Administrative Officers, VISN and National Quality Managers, and Quality Management Staff, National Telehealth Training Centers, Facility and VISN Health Information Specialists, National VHA Telehealth Services Staff, Facility Directors, Chiefs of Staff, and Credentialing Coordinators, and others described/required by the VISN.
11. - Functions as administrator, educator, clinical and technical consultant utilizing management theory.
12. - Provides high level support, training, and advanced management of telehealth operations across the enterprise with duties that may require travel.
13. - Activities are governed in accordance with relevant VHA, VISN and facility regulations, standards, and guidance including the telehealth operations manuals, guidelines, and specialty supplements; activities shall be consistent with national, VISN, and facility level policies and procedures and support national VISN, and facility strategic goals.
14. - Integrates nursing science, information science, and technologies to maintain and develop medical data and systems to promote Veteran care that is safe, efficient, effective, timely, Veteran-centric, and equitable.
15. - Provides executive leadership, clinical practice guidelines, and direct supervision to the Nurse Managers/Supervisors over the facility Telehealth, Home Telehealth Programs, MyHealtheVet and Dialysis Clinics.
16. - Assess, plans, and evaluates the processes and daily operations of the assigned programs.
17. Ensures competency assessment is completed on each nursing employee annually.
18. - Reports directly to the Associate Director for Patient Care Services and covers in his/her absence as designated

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule:0730-1600 Monday - Friday
Telework:Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives:N/A

Starting at $143,968 Per Year (VN 4)

As a Director of Force Support, GS-0301-13, you will serve as the Force Support Squadron (FSS) Director and to exercise first and second level supervisory and managerial authorities over the FSS, manage the activities of the FSS, Commander Support Staff (CSS) and oversee the planning, direction, and timely execution of high visibility and high impact FSS programs. This PD can only be utilized when the DSG Commander is the full-time technician. The Director of Force Support makes independent technical and executive decisions for the squadron in all areas of functional responsibility. This is an Air National Guard (ANG) Title 32 Technician position requiring military membership, compatible military skill assignment, and classification.

Starting at $103,409 Per Year (GS 13)

For further information please review the job description and person specification. The post holder will be required to work with senior clinical leaders within the divisions and across the Health Board to ensure the medical and dental workforce is organised to deliver high quality patient care, clinical effectiveness and exhibit behaviour, which is in line with the Health Boards values of caring for each other, working together and always improving. The post holder will report directly to the Service Group Director and will be subject to regular performance appraisals in conjunction with the Executive Medical Director.

Please view the attached job description and person specification to view the full details about the role

**PLEASE DO NOT APPLY VIA THIS VACANCY. PLEASE CLICK ON THIS LINK448-SUPPS-6795017AND COMPLETE YOUR APPLICATION ON THAT VACANCY**



Do you want to be our first Board level leader for digital and data? Are you ready for the challenge of implementing the Government's mission to transform NHS care, by maximising digital care and care provided at home? If yes to both of those questions - we have the right role for you.



As a pivotal member of our executive team and Board, you will shape the development and implementation of our strategic vision for digital, IM&T, data, and business intelligence. We are currently in the process of developing a new group model between Cambridgeshire Community Services NHS Trust and Norfolk Community Health and Care Trust which will commence in April 2025, and as part of this we have been able to create this new role. Your impact will be felt across 3.2m people, covering half of the East of England.



In this role, you will lead the use and adoption of innovative technologies and approaches which deliver an improved patient experience; enhance the working lives of our people; utilise data to make informed decisions for continued service quality and improvement; and provide a secure digital environment.

With significant experience as a digital leader in a large and complex organisation, you will have the ability to inspire our people, push the boundaries of innovation and deliver high quality outcomes. You will need to be a team player and good at building relationships both internally with our clinicians and broader staff and with the partners we collaborate with.



If you are interested, please do reach out to discuss the role, with Matthew Winn, our Chief Executive via matthew.winn@nhs.net.



The selection process for this role will take place on 16-17 December 2024. 16th December you will take part in virtual stakeholder panel discussions with a face-to-face interview taking place on the 17th of December.



Closing date: 1st December 2024.



We look forward to hearing from you.

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Job Purpose

The Chief Information Officer (CIO) will play a pivotal role in the Group’s leadership team. They will provide vision, professional leadership and strategic direction to achieve the Group’s aims and improvements in quality, efficiency and effectiveness.



The CIO reports directly to the Chief Executive Officer. They will be the lead expert responsible for delivery of the digital agenda within the Group, leading the use and adoption of new digital technologies and approaches including AI, deploying clinical benefits to gain productivity, enhance the working lives of colleagues and deliver improved patient experience. They will be able to work collaboratively with multi-professional clinical teams and administrative teams across all sites that make up the CCS and NCH&C Group model.



The CIO will work collaboratively with the ICS digital leadership teams across all the ICSs within the group footprint and play an active role in the development of digital strategy within them.



Key Duties and responsibilities



Corporate Leadership and Responsibilities


• As a member of the Group Board and senior management team, contribute to the strategic and operational agenda, with a key role in the shaping of clinical and corporate services to improve population health outcomes, reduce health inequalities and meet the priorities of the trust and its commissioners. Work collaboratively with colleagues to drive delivery and improvement.
• Actively contribute to the leadership of the Group, continually seeking to improve the safety, quality, sustainability and efficiency of services, to support the provision of excellent patient care.
• Provide necessary, accurate and timely information to the Group Board to assist its decision making concerning the finances and relevant investment decisions across the organisation.
• Comply with the Group’s standing financial instructions, standing orders, policies and the code of conduct for NHS managers.
• Ensure the Group’s legal and statutory obligations are fulfilled in line with governance requirements within the resources available to organisation.
• Create and maintain positive relationships with partners and external stakeholders to promote the trust and its services, encourages collaboration where appropriate.
• Participate in Executive On call.
• Work with other director colleagues to develop the Group’s reputation as a good employer, enhancing performance along with effective resource and skill utilisation. Take a lead role across the Group on specific issues/topics (as agreed with the Group Board annually).
• Maintain own professional and personal development.

Information Technology, Information Management and Information Security.


• Lead the development and implementation of the Group's Digital vision and strategy, championing the use of digital technology and practices.
• Oversee the maintenance and modernisation of the ICT infrastructure, identifying and mitigating any risks.
• Responsible for information management and information security
• Identify and effectively manage information governance related risks and information and cyber security issues, communicating the importance of this across the Group and engendering a collective responsibility.
• Ensure that the Group's digital related policies (including information risk management, cyber security, and business continuity) are contemporary and compliant with relevant regulation and guidance.
• Provide expert advice to the Chief Executive and the Group Board relating to Digital and Information issues, in particular highlighting both potential risks and opportunities for improving patient care and safety and Group performance.
• Ensure that digital initiatives are fully integrated with annual planning processes.

Digital Transformation and Innovation
• Responsible for the development and delivery of a Group Digital Transformation vision and strategy which also promotes digital skills and digital inclusion, ensuring it is aligned with the Trust’s strategic direction.
• In collaboration with executive colleagues, drive reform and support organisational change, fostering innovation and excellence.
• Manage the ongoing development of access to data for research, maintaining the highest standards of security and confidentiality.
• Participate in national initiatives and forums to raise the profile and reputation of the Group as a digital exemplar and to influence policy and funding allocations for the benefit of the Group, its health and care partners and patients.
• Work collaboratively across the Group, its partners and wider ICS’s to champion digital transformation.

Data and Analytics


• Enable a business intelligence led organisation, ensuring high quality data supports effective decision making and quality improvements
• Ensure that accessing, processing, reporting and presentation of information is underpinned by the requirement to provide high quality business intelligence that supports effective decision-making and quality improvements.
• Drive digital innovation as a change agent to enable clinically led digital transformation and move the organisation to be data driven.

Senior Information Risk Owner


• Lead the Trust’s information risk strategy and policy, ensuring exceptional data safety and compliance with relevant regulations.
• To lead at Board level the Trust’s Statement of Internal Control as it relates to information risk.

Directorate Responsibilities


• Lead and manage the directorate, ensuring exemplary leadership, development and achievement of the annual objectives for the directorate.
• Be an authorised signatory at director level and be responsible for the budget for the directorate.
• Support and deliver directorate contributions to organisational cost improvement plans and efficiency challenges


This advert closes on Sunday 1 Dec 2024

Proud member of the Disability Confident employer scheme

We hope you are considering joining Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH). We are striving to be different and working hard to become community powered NHS organisation, to be able to significantly transform patient outcomes and tackle health inequalities. It’s an exciting time and there is a real chance for you to help shape what we do and for you to achieve this with us.

We recently launched our ambitious five-year strategy. You would join a team that is shaping up to support that ambitious and radical five-year strategy. That strategy will put the communities that we serve at the very heart of our Trust.

https://www.rdash.nhs.uk/publications/clinical-and-organisational-strategy-2023-2028/

RDaSH benefits from outstanding research capability, strong partnerships and we invest in our leaders.

We have 5 Clinical Care Groups, each with a Care Group Director and Senior Leadership Quad (SLT). We are seeking to recruit a 12-month fixed term maternity cover for our North Lincolnshire Care Group Director.

You will have day-to-day responsibility for everything within the Care Group, developing the Directorate leadership and leading the SLT. This role is part of the wider Clinical Leadership Executive and influencing the wider Trust leadership. You will be a good partner, and collectively making a difference matters and we are looking for a colleague who is focused on improving care, expects good performance and supports delivery of the strategy.

This role will report directly to the Chief Operating Officer (COO) who is accountable for the day-to-day delivery of effective and safe clinical services across all the Care Groups. You will join the other four Care Group Director Colleagues and the Deputy Chief Operating Officer.

This Care Group Director provides leadership to all their clinical services including the Trust wide leadership for Talking Therapies. They do this alongside the Care Group Clinical Directors and Deputy Care Group Director.

If you are passionate about patient care and the RDaSH strategy & values, and can demonstrate:

• significant experience of operationally managing and improving clinical service delivery

• strong and demonstrable skills in leadership and clinical engagement

• excellent communication skills, including the ability to produce high quality written material

• ability to lead and deliver on change

• sharp analytical skills and is data driven

• see the value of delivering on performance, safety & quality and financial sustainability

• foster strong partnership relationships; also with community voices & those with lived experience

If you would like an informal discussion then contact Richard Chillery, Chief Operating Officer, via Jenny Hill (PA) jenny.hill11@nhs.net or 07967 779923

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf



Please view the attached job description and person specification to view the full details about the role


This advert closes on Monday 18 Nov 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Mersey and West Lancashire Teaching Hospitals NHS Trust.


An exciting opportunity has arisen within the Clinical Support Services & Community Division, at Mersey and West Lancashire Teaching Hospitals NHS Trust. The role of the Deputy Divisional Director of Operations is to be responsible for the strategic and operational management and delivery of all services and contracts within their portfolio. The role comprises of the day-to-day operational delivery of sustainable, high-quality services, maintaining and delivering against all performance targets and standards, as well as leading and overseeing the development and implementation of business cases and plans, whilst ensuring in partnership with the transformation team, the implementation of the service redesign programme.

This role requires significant engagement and working in collaboration with a number of different stakeholders, including commissioners, acute, primary care, and mental health providers as well as the public, voluntary and community sector organisations. The post holder is expected to provide visible leadership and promote high standards by modelling the values and behaviours expected of a senior manager in the NHS. They will have a professional and management line of accountability to the Divisional Director of Operations and Performance.

Please note, this Recruitment Process will include an Assessment Centre which will take place on Friday 6th December 2024.

The post holder will be responsible for the efficient and effective day-to-day running of their portfolio within the Division; ensuring the delivery of key operational performance targets (finance, activity, workforce and quality/safety). Working in partnership with the Divisional and wider leadership team, the Deputy Divisional Director of Operations will be responsible for the provision of leadership and direction for all services within their portfolio. This will include delivery of local and national targets as well as operational service objectives. As Deputy Divisional Director of Operations, the post holder will work as part of a dynamic team in delivering an effective service supporting clinicians, managers and other staff across the organisation. The post holder will develop and role model strategic and operational practice for promoting strong leadership and innovation across the specialities within their portfolio.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

LEADERSHIP DUTIES

· Promote a common vision and ownership of the organisational values and strategic objectives of MWL, advising on the service implications of strategic and operational policy decisions.

· Work with clinical staff in developing appropriate changes in clinical practice within the service sectors in line with MWL strategy.

· Ensure that all staff understand the strategic direction of the partnership and are able to contribute to its development.

· The Chief Operating Officer in conjunction with MWL partners will agree personal objectives on an annual basis. This will form part of the annual review of his/her performance in the role. The Deputy Divisional Director of Operations will set objectives for senior members of the team, monitoring performance through an effective performance management process.

· Ensure high quality, patient centred care is delivered across all services.



CORPORATE RESPONSIBILITIES

· Contribute to the development, communication and promotion of the values and behaviours of MWL.

· Lead the development of a culture of continuous improvement within MWL in order to meet stretching financial, quality and performance targets.

· Champion MWL, the services it provides and its support for other front line health services.

· Ensure compliance with the Integrated Governance Framework, ensuring that the highest standards of corporate governance and probity are maintained by ensuring that all staff work within the provisions of Standards of Business Conduct, Standing Orders and Standing Financial Instructions.

· Maintain the delivery of high quality, efficient and effective services across MWL including the Care Quality Commission Registration requirements and standards.

· Deliver national and locally agreed performance targets.

· Develop business cases for any service developments ensuring it fits with the MWL strategy and appropriate activity, financial and workforce plans have been incorporated both within and across service sectors.

· Ensure effective communication both across and between service lines.

· Ensure all policies and procedures are adhered to and make recommendations on their amendment where necessary.

· Interpret alongside clinical colleagues, national, regional, and corporate health care policies/standards and formulate objectives and standards for the community and primary care services to deliver against these.

· Support Research & Development within and across the services.

· Undertake specific tasks asked from time to time by the Director Strategic Partnerships as required by the Board.



PATIENT RESPONSIBILITIES

· Support the Divisional and/or Deputy Divisional Director of Nursing and Quality in the delivery of the organisations Professional strategy to maintain professional standards and practice and the effective deployment of resources.

· Ensure processes are in place for investigation and response to complaints and incidents relating to our services, in accordance with organisational policy. Through the Divisional and / or Deputy Divisional Director of Nursing and Quality, ensure the quality agenda for our organisation is delivered in accordance with the aligned Strategy i.e. Clinical Strategy.



HUMAN RESOURCES RESPONSIBILITIES

· Ensure staff undertake their professional and managerial responsibilities, taking account the requirements of the working time directive and educational requirements.

· Provide leadership and direction to the services within your portfolio.

· Establish new ways of working in conjunction with clinicians, other healthcare professionals, support, and HR staff. This includes skill mix reviews, new role development and other workforce strategies.

· Manage workforce planning and staff development and ensure objectives, personal development plans, appraisal and mandatory and essential training is conducted for all staff.

· Develop a culture that enables the realisation of individual and team potential, using appropriate relational behaviour techniques and freedom to act policies within agreed performance management frameworks.



FINANCIAL RESPONSIBILITIES

· To be responsible and accountable for the budget, and with service managers, develop and manage those budgets to meet the strategic and operational business plans including delivery of cost improvement targets.

· Ensure effective establishment control, cost control and budget management including the overall management of attendance.

· Manage the collection and use of information in accordance with local and national strategies and plans.

· In conjunction with the transformation team, lead the service Transformation programmes to deliver integrated services and quality improvement strategies through efficiency and productivity.



COMMUNITY / STAKEHOLDER RESPONSIBILITIES

· Be responsible for improving and sustaining relationships with our partners and other key stakeholders to building a positive image of our organisation through responsive internal and external communications.

· Develop sustainable services through the development of partnership with other organisations, including primary care, acute and mental health providers, voluntary agencies, and the independent sector.

· Ensure partnership arrangements meet governance and corporate requirements of all parties and are supported by robust governance and documented agreements.




This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

LEADERSHIP DUTIES Promote a common vision and ownership of the organisational values and strategic objectives of MWL, advising on the service implications of strategic and operational policy decisions. Work with clinical staff in developing appropriate changes in clinical practice within the service sectors in line with MWL strategy. Ensure that all staff understand the strategic direction of the partnership and are able to contribute to its development. The Chief Operating Officer in conjunction with MWL partners will agree personal objectives on an annual basis. This will form part of the annual review of his/her performance in the role. The Deputy Divisional Director of Operations will set objectives for senior members of the team, monitoring performance through an effective performance management process. Ensure high quality, patient centred care is delivered across all services. CORPORATE RESPONSIBILITIES Contribute to the development, communication and promotion of the values and behaviours of MWL. Lead the development of a culture of continuous improvement within MWL in order to meet stretching financial, quality and performance targets. Champion MWL, the services it provides and its support for other front line health services. Ensure compliance with the Integrated Governance Framework, ensuring that the highest standards of corporate governance and probity are maintained by ensuring that all staff work within the provisions of Standards of Business Conduct, Standing Orders and Standing Financial Instructions. Maintain the delivery of high quality, efficient and effective services across MWL including the Care Quality Commission Registration requirements and standards. Deliver national and locally agreed performance targets. Develop business cases for any service developments ensuring it fits with the MWL strategy and appropriate activity, financial and workforce plans have been incorporated both within and across service sectors. Ensure effective communication both across and between service lines. Ensure all policies and procedures are adhered to and make recommendations on their amendment where necessary. Interpret alongside clinical colleagues, national, regional, and corporate health care policies/standards and formulate objectives and standards for the community and primary care services to deliver against these. Support Research & Development within and across the services. Undertake specific tasks asked from time to time by the Director Strategic Partnerships as required by the Board. PATIENT RESPONSIBILITIES Support the Divisional and/or Deputy Divisional Director of Nursing and Quality in the delivery of the organisations Professional strategy to maintain professional standards and practice and the effective deployment of resources. Ensure processes are in place for investigation and response to complaints and incidents relating to our services, in accordance with organisational policy. Through the Divisional and / or Deputy Divisional Director of Nursing and Quality, ensure the quality agenda for our organisation is delivered in accordance with the aligned Strategy i.e. Clinical Strategy. HUMAN RESOURCES RESPONSIBILITIES Ensure staff undertake their professional and managerial responsibilities, taking account the requirements of the working time directive and educational requirements. Provide leadership and direction to the services within your portfolio. Establish new ways of working in conjunction with clinicians, other healthcare professionals, support, and HR staff. This includes skill mix reviews, new role development and other workforce strategies. Manage workforce planning and staff development and ensure objectives, personal development plans, appraisal and mandatory and essential training is conducted for all staff. Develop a culture that enables the realisation of individual and team potential, using appropriate relational behaviour techniques and freedom to act policies within agreed performance management frameworks. FINANCIAL RESPONSIBILITIES To be responsible and accountable for the budget, and with service managers, develop and manage those budgets to meet the strategic and operational business plans including delivery of cost improvement targets. Ensure effective establishment control, cost control and budget management including the overall management of attendance. Manage the collection and use of information in accordance with local and national strategies and plans. In conjunction with the transformation team, lead the service Transformation programmes to deliver integrated services and quality improvement strategies through efficiency and productivity. COMMUNITY / STAKEHOLDER RESPONSIBILITIES Be responsible for improving and sustaining relationships with our partners and other key stakeholders to building a positive image of our organisation through responsive internal and external communications. Develop sustainable services through the development of partnership with other organisations, including primary care, acute and mental health providers, voluntary agencies, and the independent sector. Ensure partnership arrangements meet governance and corporate requirements of all parties and are supported by robust governance and documented agreements.

Centre Principal/Director is responsible for ensuring the efficient operation of the school on a daily basis. Centre Principal/Director leads the team of teaching staff in promoting the programme and curriculum, and is responsible for ensuring optimal learning outcomes for children. Centre Principal/Director, as the head of the school, is at the forefront of the programme, actively advocating for optimal learning and meaningful 21st century pedagogies.

Centre Principal/Director is committed to presenting and maintaining the brand image of the school and the professional image of the staff. Centre Principal/Director is also responsible for building sustainable home-school partnership and collaborative relationships with parents, families, business and community partners.

Roles and responsibilities

1. Responsible for all aspects of the programme; operations, business, estate management, curriculum, office management and administration, staff management, training and development, event management, enrolment and marketing, advocacy and networking activities.
2. Curriculum leadership - leads and drives the curriculum, maintains the consistency and quality in curriculum standards and deliverables through monitoring of the quality of planning, teaching, evaluation and assessment. This also includes ensuring that resources in terms of physical furnishings, facilities, classroom environment and teaching materials are available to support the teaching and learning process.
3. Operation excellence - excellence and quality standards pertaining to children’s health, hygiene and safety practices, and ensuring that SOPs for administrative and recording pertaining to these operational functions are consistently delivered at an optimal level, and meet licensing standards.
4. Staff management and development - management of staff welfare, benefits and compensation, team building and bonding activities, continuous learning, training and development of all levels of staff.
5. Business continuity and enrolment - management of enrolment, budget and achievement of financial targets. Centre director actively promotes and markets the programme to support the continuous enrolment stability and growth.
6. Building customers relations by establishing customer-centric parent-school collaborations and partnerships that prioritize on building trust and confidence. Centre director takes on the role of a resource and parent liaison person in coordinating and maintaining ongoing parent communication and parent engagement.
7. Innovation and research - Supports innovation efforts and initiatives by supporting the piloting and review of new curriculum strategies, ideas and action research in the school.
8. Monitor outcomes - Closely monitors curriculum outcomes and the performance of children and teachers by managing the process of child assessment, tracking child outcomes and achievement of curriculum goals.
9. Networking and advocacy - serves as the Odyssey expert and resource person, promotes and advocates the brand through advocacy initiatives, school and community events as well as home-school partnership and parent education programmes.

Qualifications

• Must possess Advance Diploma in Early Childhood Education in Leadership Certificate and Degree in related field.
• Excellent communication skills - spoken and written
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures
• 10 years of early childhood experience; 3 years specifically in a management and leadership position
• Vice Principal are encouraged to apply

RESPONSIBILITIES

Strategy
The TB Cash Client Service Management function reports to TB Cash COO. The Client Service Strategy and Initiatives role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver project benefits; this includes:

• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business

• Articulate and execute to a structured plan and approach that will enable project delivery and minimise project risk
• Execute the design, build and adoption of digital service functionality across CIB clients and frontline Service teams
• Ensure delivery of business analysis and process design activity in support of FFG transformation initiatives
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure customer go-lives are accurately captured
• Ensure resource captures the time in clarity on timely manner
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• Experience in a transformation programme management capacity (or delivering strategic projects, programs and initiatives) in Banking
• Experience in project and delivery management tools (e.g.: Confluence, Clarity etc.,)
• Experience in Agile project delivery methodology
• Excellent stakeholder management, presentation and communication skills.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Ability to engage effectively at multiple levels of the organization, including senior management to deliver programme updates, communicate key risks / blockers and embed change
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Support the ongoing training and development for professional and personal growth across the team

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

​​​​​​​Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• Other CCIB stakeholders
• CIB Technology
• Risk, Legal, Audit and Compliance, where relevant

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services

Our Ideal Candidate

• 10+ years of experience in a transformation project lead capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to influence key decisions, deliver project updates, communicate key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Excellent presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• This role supports and executes the following under the direction of Director Client Service Strategy and Initiatives

RESPONSIBILITIES
Strategy

• The TB Cash Client Service Management function reports to TB Cash COO. The Client Service Strategy and Initiatives role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver project benefits; this includes:
• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business

• Develop a structured plan and approach that will enable project delivery and minimise project risk
• Independently undertake business analysis and process design activity in support of FFG transformation initiatives
• Support the implementation and adoption of digital service functionality across CIB clients and frontline Service teams
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure customer go-lives are accurately captured
• Ensure resource captures the time in clarity on timely manner
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• Experience in transformation project delivery or change management capacity (e.g. delivering strategic projects, programs and initiatives) in Banking
• Awareness of in project and delivery management tools (e.g.: Confluence, Clarity etc.,)
• Awareness of Agile project delivery methodology
• Good stakeholder management, presentation and communication skills.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Ensure ongoing training and development for professional and personal growth

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• CIB Technology
• Other CCIB stakeholders
• Risk, Legal, Audit and Compliance, where relevant

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services;

Our Ideal Candidate

• 7+ years of experience in a transformation project capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to facilitate change delivery, identify key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Strong presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

This position is located within the Division of Facility Management at Everglades National Park and is duty stationed at park headquarters in Homestead Florida. The Supervisory Interdisciplinary (Branch Chief Design and Construction) is responsible for, and has authority to, initiate, establish, guide, and control a broad range of project planning, design and construction efforts from inception through completion.

• Supervises an interdisciplinary staff of professional designers (engineers/architects/landscape architects) and project managers to accomplish this work within Everglades and Dry Tortugas National Parks.
• Reviews and manages the Facility Management Division's annual operating budget and project budgets, adjusting account allocations over time throughout the fiscal year. Accommodates provisions for adequate staffing, completion of routine administrative work, purchase of supplies and materials, employee training and travel, AE management, and execution of specially funded projects within respective operating funds and project budgets.
• Serves as the park's Facility Management Division lead contracting officer's representative (COR). Requests funding clearance for contract modifications from WASO/Region or other authority as appropriate. Coordinates review of submittals and word of on-sight inspector, Oversees project closure (closeout: post occupancy, warranty review, as built).
• Leads and manages the park's environmental management system and maintains up to date, accurate records of the park's environmental liabilities.
• Responsible for the on-the-job safety and health of all employees supervised. Initiates efforts conforming to established local and bureau safety programs to satisfy this responsibility.

Starting at $110,137 Per Year (GS 13)

• The duties may include, but are not limited to:
• Primary responsibility is serving as frontline USDA manager for addressing phytosanitary concerns affecting agricultural trade.
• As a U.S. negotiator leads, participates in, or supports intensive pre-negotiation preparation and strategy development.
• During trade negotiations plays a major role in establishing and maintaining the tenor of discussions on phytosanitary matters for which APHIS is responsible.
• Point of contact between the Plant Protection and Quarantine (PPQ) staff, International Services, Veterinary Services, Foreign Agricultural Service (FAS), other Federal/State Agencies, and industry on trade issue management matters.
• Provides strategic advice to other trade managers in USDA, ensuring that trade policies conform to the international standards of the IPPC and NAPPO.
• Plans, coordinates, or conducts studies relevant to the analysis of trade issues involved in the management of APHIS programs.
• Serves as a resource person to APHIS in identifying emerging scientific issues and modem technical capabilities to be applied to phytosanitary trade issue management.
• Represents the Assistant Deputy Administrator/Director at meetings and conferences with other U.S. agencies, State governments, industry and producer organizations.
• Drafts, reviews and approves controlled correspondence concerning PPQ trade issue management.

Starting at $139,395 Per Year (GS 14)