Total 579 Director/C-Level Customer Service job vacancies

Hospital Director

Location: Maidenhead, SL6

Rate Of Pay: Up to £80,000 per annum, dependant on experience
Shift Pattern: Full time, permanent. 40 hours per week

We have an exciting opportunity for a dynamic and forward-thinking leader to take up the role of Hospital Director!In this role, you will be responsible for the strategic, financial and day-to-day running of the Hospital - liaising with clinical and non-clinical staff and other partner organisations, while considering the demands of political policy and local circumstances. You will conduct and administer fiscal operations, including accounting, planning budgets, authorising expenditures, establishing rates for services, and coordinating financial reporting.

Information about the Service:

Services have a dual purpose whereby Mental Health regulated activities run parallel to a Nursing Home environment and the services cater for the needs of both genders. The accommodation is inclusive of 18 dual registered beds for nursing care, 42 nursing care and long term rehabilitation beds and 32 short term rehabilitation beds. The clinical team also provides Outreach and Community services. All accommodation is provided in spacious rooms which are all en-suite with television lounges, dining areas and personal care facilities. All rooms have lockable doors, storage space and lockable cabinets for personal effects or self-administering medication.

Main duties of the role:

• Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
• Develop and implement organisational policies and procedures for the facility or medical unit.
• Lead on Mental Health act 1983 related assessment and treatment.
• Direct or conduct recruitment, hiring and training of personnel.
• Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
• Establish work schedules and assignments for staff, according to workload, space and equipment availability.
• Maintain awareness of advances in medicine, computerised diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
• Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
• Plan, implement and administer programs and services including personnel administration, training, and coordination of medical, nursing and physical plant staff.
• Review and analyse facility activities and data to aid planning and cash and risk management and to improve service utilization.
• Establish objectives and evaluative or operational criteria for units they manage.
• Monitor the use of inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services
• Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
• Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
• Develop and maintain computerised record management systems to store and process data such as personnel activities and information, and to produce reports.
• Develop instructional materials and conduct in-service and community-based educational programs.
• Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.

Person Specification:

• Qualification/Professional development
• Degree level education or equivalent
• Evidence of continued learning/development
• Masters level education or equivalent
• NMC Registered Nurse (RMN)

Director of Clinical Services

Location: Leicester
Rate Of Pay: up to £60,000 Per Year (Dependent on experience) + £250 Welcome Bonus
Shift Patterns: 40 hours Per Week, Full Time, Permanent
Information about the Role:

• You will use your clinical expertise and strong managerial skills to make a real difference to the lives of our service users.
• You will play a vital role supporting the Hospital Director in the delivery of exceptional quality, person centred care to our service users.
• Strong and dedicated leader, who is passionate about delivering consistently high levels of care. You will need to be a proactive individual, with excellent administration and clinical skills, who will ensure the team delivers excellent person centred care, helping each service users or patient enjoy the highest possible standards of life.

Duties will include:

• Leading by example to ensure consistently high levels of care are maintained
• Day to Day management of the hospital supported by the hospital Director
• Promote professional, clinical training & care & support planning within the home to maintain the health, welfare and wellbeing of the residents.
• Manage, maintain and oversee Registered nurses
• Clinical audits and reporting
• Family relationship building
• Staff supervision and appraisal
• Training of staff
• Delivering hands on care when required including some shift work (days, nights and weekends)
• Participation of on call rotas

Leadership and Management Style
· Dynamic, passionate, open participative and supportive leadership style
· Ability to demonstrate a robust performance management approach
· Strong influencing skills with the ability to shape development across the health and social care system

Skills
· Able to influence, negotiate and persuade regarding complex or sensitive issues
· Ability to operate effectively in clinical academic operational environment with multiple stakeholders
· Ability to motivate and lead staff to deliver operational objectives and standards
· Highly developed communication and interpersonal skills both verbal, written and presentation and excellent listening skills, including facilitation.
· Ability to encourage multi-professional team working and problem solving
· Ability to think and plan strategically, tactically and creatively.
· Advanced MS office: Intermediate Word/PowerPoint skills/Excel
· Attention to detail
· Team Player
· Proactive, versatile and problem solving approach
· Able to seek and exploit opportunities to advance objectives
· Robust and persistent in pursuit of objectives and maintaining personal credibility

Applicants must:

• Have a valid NMC PIN
• Registered Mental Health Nurse/Registered Nurse Learning Disabilities (5+ years post reg)
• Have sound clinical knowledge & strong leadership qualities
• Be eligible to work in the UK
• Excellent teamwork skills
• Strong organisational skills
• Good verbal/written communication skills
• Have resilience and stamina.

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Licence/Certification:

• NMC Pin (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

TO APPLY: email eleanor.binns@servicecare.org.uk or call 01772 208963

Contract Type: Permanent

Salary: Grade E SCP 11 £25,979 - SCP 16 £28,282

Hours Per Week: 36

Base Location: Tameside One

Assessment Date: To be arranged

The Role

Opportunities have arisen in the Executive Support Team for enthusiastic and motivated individuals to join the team.

We are looking to appoint individuals that have excellent organisational and communication skills to provide first class administration support.

The successful candidate must be proactive, be able to show initiative and have the ability to work independently but also as part of a team.

The primary function of this role will be to provide administration across the service although they will also be supporting other key initiatives as required. The successful candidate will need excellent planning and organisational skills and the ability to manage their workloads.

About You

You will be required to work on your own initiative, be enthusiastic and dedicated whilst working in a highly professional and confidential manner.

The successful candidate will have the ability to work in a pressurised multifunctional environment, delivering priority work in a timely and accurate manner.

About Us

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

For further information about this role please contact the recruiting manager Mandy Sangha on mandy.sangha@tameside.gov.uk

Reference Number: DPT398

Responsibilities:

• Implement the delivery and service business strategy of the company and regional enterprises, formulate business plans and strategies within the representative office, and be responsible for achieving the strategic goals of the representative office's enterprise delivery and service
• Responsible for the business objectives and market success of the representative office’s delivery and service business, responsible for the customer satisfaction of the company’s delivery and service business, and ensuring the continuous development of the service business in the representative office
• Be able to adapt to the NA key customer service strategy, build a key customer service team, standardize standard actions, and be responsible for key customer satisfaction
• Guarantee the delivery of major projects, implement major network management, and be responsible for the successful delivery of representative office projects and customer network security
• Match and formulate key customer service strategies for representative offices, build representative office service teams and capabilities for excellence/strategy/core (white list) NA, and be responsible for achieving key customer-related goals (service, operation, full customer, etc.)
• Adapt the enterprise service partner enabling strategy, formulate and implement the representative office service partner enabling plan, and achieve the partner enabling goal
• Implement the adaptation and operation of service processes, platforms and IT tools locally
• Match the service needs of the representative office enterprise, cooperate with the relevant departments of the representative office, and build a team of organizations, cadres and experts in this field

Requirements:

• At least master degree in computer science/engineering/telecommunication or other related majors
• Minimum 10 years of working experience for service project delivery or maintenance project delivery in enterprise industry
• Minimum 10 years of project management experiences and ensure customer satisfaction
• Minimum 10 years of leadership experience in dynamic team management
• To keep abreast of emerging technologies, standards and management methods and to provide advice and guidance on ICT matters to the Management
• Preferable with pre-sales experiences & 5G knowledges
• Knowledge of project management and maintenance service delivery
• Strong organizational and leadership skills with proven ability of project delivery
• Self-initiative to take the responsibility of task and learn new products/technologies
• Ability to communicate bilingually in Mandarin and English. Mandarin is essential to communicate with colleagues in the head office in China

Interested candidate who wish to apply for this position, please click on APPLY NOW

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• Lead comprehensive market research initiatives to gauge market trends, consumer behaviours, and competitive landscapes.
• Take the lead on identifying and evaluating locations for new schools, ensuring alignment with both financial and strategic objectives.
• Assist in conducting due diligence for potential acquisitions
• Acquire in-depth knowledge of local licensing and governance, ensuring full regulatory compliance for all operations.
• Adapt and localize the company's operational systems and policies, ensuring they are scalable and conform to local market norms as well as regulatory requirements.
• Manage resources effectively, monitor project progress, and keep the leadership team updated on all key developments and milestones.
• Collaborate closely with internal teams, departments, and external partners to ensure smooth and efficient project execution.
• Able and willing to travel regionally including Indonesia, Thailand, and Hong Kong

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management