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Tiramizoo Sdn Bhd

Junior Support Manager/Support Executive

Full-time

Puchong, Selangor

Customer Service

1 week ago

Tiramizoo Sdn Bhd is the Malaysian subsidiary of Tiramizoo GmbH; the leading TMS for urban logistics specializing in Software as a Service (SaaS). We place great emphasis on customer satisfaction and are looking for a dedicated Junior Support Manager/ Support Executive to join our support team and help deliver world-class service to our customers.

Duties and Responsibilities:

Customer Support:

Process incoming customer enquiries via ticket system, email, telephone and chat. Provide quick and friendly response to customer questions, complaints and concerns.
Analyse customer problems and provide effective solutions in timely manner. If necessary, manage the escalation of complex problems to the relevant department.
Maintain customer and partner data and interactions in the CRM system. Ensure accurate and complete documentation.

Sales Support

Support sales colleague to conduct online or physical system demo.
Support and manage the process of onboarding a new customer from platform creation, initial setup and training.
Provide system expertise knowledge to sales colleagues.

Team Coordination

Report and manage resolutions of system bugs or new feature requests.
Liaise with the support team and product team in Germany to ensure service level agreements are met.
Support in testing of new functions in the software prior to release to production.
Assist in the training of new team members and further development of the team.

Process optimisation

Identify opportunities to improve support processes.
Produce reports on common issues and their solutions to take preventative action.
Constantly update knowledge of the company's products and services. Participate in training courses and workshops.

Customer feedback

Collect customer feedback and providing analyses to improve product and service quality.

Documentation

Maintain support documentation and creating guides for frequently asked questions.

Qualifications:

Completed training or studies in the field of Computer Science or Business IT
Previous experience is Supply Chain or Logistics added advantage but not mandatory.

Other:

Must possess own transport.

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Asbenz Motors Sdn Bhd

Service Advisor (Automotive)

Full-time

Sungai Petani, Kedah

Maintenance / Repair

1 week ago

Quick Apply

Sunfert International Fertility Centre Sdn Bhd

Trainee Preimplantation Genetic Testing (PGT) Scientist - Biology Students

Full-time

Kuala Lumpur, Federal Territory of...

Science / R&D / Research

1 week ago

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Orando Holdings Sdn Bhd

Sales Executive/ Sales Consultant/ Customer Service Consultant - Sales

Full-time

Kuala Lumpur, Federal Territory of...

Sales / Marketing

1 week ago

Quick Apply

Plus Quay Logistics Sdn. Bhd.

Customer Service Executives / 客戶服務主管

Full-time

Klang, Selangor

Customer Service

1 week ago

Quick Apply

LEC EYE CENTRE SDN BHD

Clinic Assistant (Ipoh, Perak)

Full-time

Ipoh, Perak

Health / Beauty / Fitness

1 week ago

Quick Apply

Fusheng Compressor (Malaysia) Sdn Bhd

Service Technician

Full-time

Shah Alam, Selangor

Maintenance / Repair

1 week ago

1. OBJECTIVE

• Cooperate with sales team, business support team and technical team to perform aftermarket field service activities on Fusheng, FS Curtis & FS Elliott air compressors, Field service activities inclusive of commissioning, service, maintenance, repair, upgrade and troubleshoot.

• Maintain good customer relationship and increase customers’ satisfaction via top quality work at site.

2. JOB DESCRIPTION

• Perform all maintenance and service on compressed air systems for customers. Primarily Rotary Screw & Piston Compressor.

• Assist in workshop and warehouse activities inclusive of pre-commissioning, assist in stock count and unloading of equipment and parts.

• Be capable of preparing all work orders, time sheets etc.

• Assist in shop jobs including tear down, inspection and rebuilds of complete units.

• Mechanical assembly/disassembly abilities Electrical troubleshooting and diagnostic skills.

• Communication with technical Department to identify solutions to problems on compressors.

• Standby and on-call accordingly to duty roaster over the weekend / public holiday.

3. WORKING EXPERIENCE

• At least 2 Year(s) of working experience in the related field is required for this position.

• Required Skill(s): Mechanical & Rotating / Industrial Machinery Maintenance / Repair.

4. REQUIREMENT

• Candidate must possess at least Vocational school certification / Diploma / Advanced in any technical field.

• Preferably Junior Executive specialized in Engineering - Mechanical/Automotive or equivalent.

• Possess Good Driving License and able to operate forklift within company premise.

• Required language(s): Bahasa Malaysia, English, (Mandarin is an option)

5. PERSONALITY

• Good working attitude & persistency in pursuing own goals.

• Strong customer focused.

• Result oriented with a clear focus on the given tasks.

• Analytical person with innovative problem solving ability

• Must be able to work independently and as a team player

6. WORK STATION

• Shah Alam, Selangor / Across Malaysia.

• May require to travel within Peninsular Malaysia from time to time for outstation job assignment.

7. REMUNERATION PACKAGE

• Basic salary

• Overtime

• Out-station meal allowance

• Monthly incentive

• Year end bonus

8. OTHERS

• Preferable below 35 years old.

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HSL Engineering Sdn Bhd

Service Engineer / Technician

Full-time

Seri Kembangan, Selangor

Maintenance / Repair

1 week ago

Quick Apply

Serai Group Sdn Bhd

Training Manager (Restaurant Service Operations) / 培訓經理（餐廳服務運作）

Full-time

Shah Alam, Selangor

F&B / Tourism / Hospitality

1 week ago

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Eindec Technology (Malaysia) Sdn Bhd

Sales Support Executive

Full-time

Kulai, Johor

Sales / Marketing

1 week ago

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ARTA LIVE SDN BHD

Customer Service (Kuala Lumpur)

Full-time

Kuala Lumpur, Federal Territory of...

Administrative / Clerical

1 week ago

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ARTA LIVE SDN BHD

Receptionist cum Admin (Kuala Lumpur)

Full-time

Kuala Lumpur, Federal Territory of...

Administrative / Clerical

1 week ago

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ARTA LIVE SDN BHD

Receptionist cum Admin (Selangor)

Full-time

Kuala Lumpur, Federal Territory of...

Administrative / Clerical

1 week ago

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Beautiful Planet Holiday Tour and Travel Sdn Bhd

Customer Service Assistant Managers

Full-time

Penang, Penang

Customer Service

1 week ago

Quick Apply

The Alice Smith School

Executive Digital Technology Support / 執行數位技術支援

Full-time

Seri Kembangan, Selangor

Information Technology

1 week ago

The Alice Smith School is one of the most prestigious and respected British international schools in Asia. It has an established reputation for excellence, and as a not-for-profit educational foundation, all the school’s resources are focused on the wellbeing of students. The school is one of the first schools in Malaysia and earliest in South East Asia and wider afield to be accredited as a British School Overseas by the Department for Education in London and is graded as outstanding.

The School resides on two campuses. The Primary Campus caters to students from Pre-school to Year 6 in the city centre, while the beautiful purpose-built Secondary Campus in Equine Park situated on 25 acres of land caters to students from Years 7 to 13 and offers GCSEs and A Levels.

Since its founding in 1946, the school has grown into a diverse and dynamic community with 1,600 students from close to 50 different nations. The core of the student body comprises the founder nationalities of Britain, Australia, New Zealand and Ireland and later as the school matured, the children of alumni. With more than 70 years of history, the school has a rich educational heritage and an extensive web of alumni globally.

The school is a member of FOBISIA (Federation of British International Schools in Asia), COBIS (Council of British International Schools), ISC (Independent Schools Council), EARCOS (East Asia Regional Council of Schools), and CIS (Council of International Schools).

The Alice Smith School is anchored in the English National Curriculum. The school is committed to leading excellence in learning, teaching and curriculum creativity. We provide a stimulating, challenging and joyful ethos where every individual is valued and their achievements celebrated.

We value, and aim to educate, the whole child. We want our students to lead successful adult lives, enriched and empowered by a passion for lifelong learning. Our teachers are not simply concerned with the transfer of academic knowledge and skills; we deliberately develop values and wider understanding.

Our broad and balanced curriculum is designed to stimulate every student’s capacity to learn whilst providing the opportunity to develop higher-level thinking skills including creativity, problem solving and highly effective communication.

Reflecting the very best of British education provision enhanced and enriched by our international context, our students are encouraged to become proficient lifelong learners through the explicit development of the KLASS learner attributes:

Happiness and Health

Respect

Community Mindedness

Independence

Communication

Problem Solving

Visit www.alice-smith.edu.my for more details.

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