Total 16 job vacancies by Woopa Travels Pte. Ltd.

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

In this role, you will collaborate closely with various teams within the company, including marketing and operations. You will play a critical part in driving new business opportunities and expanding our market presence. You will be responsible for identifying potential clients, nurturing relationships, and developing tailored travel solutions that meet the diverse needs of our customers. Your ability to analyze market trends and customer preferences will be essential in shaping our offerings and staying ahead of the competition.

Job Responsibilities

• Handling of sales enquiries, tour bookings, customizations, and amendments.
• Prepare sales quotations, tour proposals and itineraries for customers.
• Assisting with sales outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales.
• Coordinating with Ops team in relation to sales matters.
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management.
• Data entry to ensure all sales records, databases are up to date.
• Assist in post-sales work which includes following up with client experience, getting reviews.
• Liaising with clients, vendors, and suppliers on behalf of managers.
• Communicate and liaise with finance team with regards to invoices and payments.
• Work with internal and marketing teams to achieve company strategic objectives and goals.
• Perform any other ad-hoc duties as assigned.

Job Requirements, Skills and Experience

• Strong communication, negotiation, and interpersonal skills.
• Ability to work indenpendtley and as part of a team.
• Proficient in Microsoft Office Suite and CRM software.

Education

• Studied Business Administration, Marketing, or a related field.
• Proven experience in Business Development or Sales, preferably in the travel industry is a plus

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

Job Description

• Managing bookings, registrations, waitlists, and inquiries for transit tours.
• Maintaining customer service booths at transit terminals, ensuring cleanliness and functionality.
• Ensuring the security and proper maintenance of booth equipment.
• Escorting passengers to meeting points and coordinating with tour guides.
• Handling customer feedback and complaints professionally.
• Compiling daily reports for project managers and supervisors.
• Attending required training sessions and keeping up to date with new information.
• Performing other ad-hoc duties as assigned

Job Requirements

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
• Excellent verbal and interpersonal skills
• Strong organizational and multitasking skills.
• Willingness to work in a fast-paced environment and learn continuously.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English both verbal and written.
• Availability to work at least four shifts a week, including public holidays and weekends.

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

In this role, you will be responsible for full set of accounts, including daily accounting tasks such as payment reconciliation, invoicing, and billing. You will work closely with our internal team as well as external stakeholders on payment matters.

Job Responsibilities

• Perform daily accounting tasks, including recording and reconciling financial transactions such as income, expenses and payments.
• Create, review and send invoices promptly to ensure on-time receivables.
• Verify and process bills, claims and payments following the company's payment cycle.
• Liaise with relevant departments & external stakeholders relating to AP/AR matters.
• Collaborate with internal teams to reconcile and resolve discrepancies in receipt and payment matters.
• Assist with financial compliance matters, including audits, taxation (GST, Corporate Tax) and corporate secretarial duties (annual filing, company resolutions)
• Ensure the secure handling of confidential Finance records and proactively address and escalate issues to management.
• Continuously identify gaps in Finance processes and implement improvements to enhance efficiency and effectiveness.
• Provide timely and comprehensive reporting to management, ensuring accuracy and completeness of Finance information.
• Perform any other Ad Hoc duty assigned.

Job Requirements

Skills and Experience

• Excellent communication, organizational, and analytical skills.
• Proficient in Microsoft Office Suite and HR/Finance software.
• Attention to detail and ability to handle confidential information.

Education

• Studied Finance, Business Administration, or a related field.
• Strong knowledge of finance principles.

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

As a Social Media Manager and Content Creator at Woopa Travels Singapore, you will play a pivotal role in developing and executing marketing strategies to promote our travel services and destinations. You will be responsible for creating engaging content, managing social media channels, and analyzing market trends to ensure our brand remains competitive. Your creative and analytical skills will help drive customer engagement and enhance our market presence. This role requires a dynamic individual with a passion for travel and a keen understanding of the latest marketing techniques and tools.

Job Responsibilities

• Conduct research and identify social media trends, insights, and best practices.
• Develop social media strategies aligned with business goals together with the marketing manager.
• Stay up-to-date with the latest social media trends, tools, and technologies.
• Create engaging and high-quality content for various social media platforms, including but not limited to Facebook, Instagram, LinkedIn, and TikTok.
• Able to manage the social media calendar and ensure timely publication of content independently with minimal supervision.
• Able to design visuals (statics, video, GIFs) to be posted on online and social media platforms.
• Build and nurture a community on social media platforms by responding to comments, messages, and mentions promptly and professionally.
• Foster positive relationships with followers, influencers, and industry partners.
• Able to monitor, track, analyze, and report on social media performance using analytics tools bi-weekly and monthly, and thereafter suggest and implement immediate action steps where necessary.
• Provide insights and recommendations to optimize content and improve engagement.
• Work closely with the marketing, content, and design teams to create cohesive and compelling social media content.
• Able to speak to and coordinate with external partners, influencers, and agencies when necessary with supervision from manager.
• Able to convey content ideas clearly to the local team to share workload or if content needs to be taken on the ground.
• Perform other adhoc duties as assigned.

Job Requirements

• Studied Marketing, Communications, or a related field.
• Experience in social media management, preferably within the travel and tourism industry.
• Proven track record of developing and executing successful social media strategies.
• Strong understanding of social media platforms, trends, and analytics tools.
• Strong command of English language and excellent written and verbal communication skills.
• Creative thinker with the ability to generate innovative and trendy ideas.
• Ability to work independently and as part of a team.
• Intermediate skills in using creative design tools (Photoshop, Lightroom, Premiere Pro, After Effects, Final Cut Pro, Capcut etc.)
• Experience with paid social media advertising is a plus.

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

In this role you wil assist with HR functions like recruitment, event planning, and policy implementation. If you are someone who is eager to contribute to the growth and efficiency of our company, this is an excellent opportunity for you!

Job Responsibilities

• Oversee all administrative tasks related to HR, encompassing recruitment, HR events, and policy management.
• Manage the end-to-end recruitment process, including sourcing, screening, interviewing, and onboarding of new employees.
• Conduct exit interviews and facilitate proper off-boarding process for departing employees.
• Coordinate and deliver comprehensive employee orientation and training programs.
• Maintain meticulous documentation of all HR records, including Employee P-files, employment contracts, HR forms, company letters, and appraisals, ensuring confidentiality and accuracy.
• Monitor and manage employee movement, leave usage and approvals in alignment with company policies.
• Ensure proper documentation and tracking of company assets in the HR system, including asset assignment and return by company staff.
• Handle all administrative tasks related to HR grants and support, actively seeking out opportunities for such assistance.
• Proactively address and escalate employee feedback and issues to management for resolution. Collaborate with the management team to uphold company HR policies and resolve discrepancies in HR matters.
• Plan and execute employee relations activities to foster company cohesion and morale.
• Represent the company at HR events such as career fairs and company tradeshows.
• Manage all platforms and external communication channels pertaining to HR, including LinkedIn.
• Assist in the development and implementation of HR policies and procedures to support company objectives, including participating in HR projects and initiatives aimed at promoting organizational development and employee engagement.
• Identify gaps in HR processes and implement improvements to enhance efficiency and effectiveness continually.
• Stay abreast of employment laws and regulations, ensuring compliance and
  assisting with HR compliance matters, including manpower audits and updates to MOM.
• Provide timely and comprehensive reporting to management on HR-related metrics and information, ensuring accuracy and completeness.
• Perform any other ad-hoc duties as assigned

Job Requirements

Skills and Experience

• Excellent communication, organizational, and analytical skills.
• Proficient in Microsoft Office Suite and HR/Finance software.
• Attention to detail and ability to handle confidential information.

Education

• Studied Human Resources, Finance, Business Administration, or a related field.
• Strong knowledge of HR practices and Finance principles.

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The perfect candidate is a dedicated team player who is enthusiastic about the travel and education sectors, and will be instrumental in ensuring the smooth operation of tours. If you are seeking growth and eager to challenge yourself in the expanding travel industry post-pandemic, this opportunity is ideal for you!

Job Responsibilities

• Coordinate pre tour work, which include planning of tours, tour logistics, liaising with tour guides and external vendors
• Coordinate post tour work such as collection of customer feedback.
• Ensure that tours run smoothly and maintain high standard of tours
• Provide feedback and work with internal teams (e.g sales) to enhance customer experience
• Assist in ground management by providing support to tour guides and operational staff.
• Involve in searching and scheduling of manpower
• Manage inventory tracking and ensure that all necessary equipment and supplies are available, well-maintained, and ready for use for each tour
• Conduct thorough risk assessment and develop risk management strategies
• Represent the company and interact with clients in a professional and presentable manner.
• Assist in procurement of goods and services required for tours and develop partnerships with suppliers
• Assist in product development and development-based projects.
• Monitor, track and report on feedback and online reviews (e.g. Google My Business, TripAdvisor, Facebook).
• Perform other ad-hoc and admin duties as assigned

Job Requirements

• Studied Tourism, Hospitality Management, Business Administration, or related field.
• Working experience in tourism-related industry is a plus
• Excellent communication skills and computer literacy
• Great coordination skills and attention to detail
• Personable and fluent in English

About Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

We are seeking a motivated and customer-focused salesperson to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Sales & Customer Relations Executive, you will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!

Job Description

• Handling of sales enquiries, tour bookings, customizations, and amendments.
• Prepare sales quotations, tour proposals and itineraries for customers.
• Assisting with sales outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales.
• Coordinating with Ops team in relation to sales matters.
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management.
• Data entry to ensure all sales records, databases are up to date.
• Assist in post-sales work which includes following up with client experience, getting reviews
• Liaising with clients, vendors, and suppliers on behalf of managers.
• Communicate and liaise with finance team with regards to invoices and payments.
• Work with internal and marketing teams to achieve company strategic objectives and goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency CRM software is a plus
• A passion for the country and culture
• Willing to learn

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

In this Digital Marketing and Content writer role at Woopa Travels Singapore, you will be responsible for developing and implementing comprehensive digital marketing strategies, setting up and optimizing digital ads, and analyzing website traffic and user engagement metrics to drive data-driven improvements. Your expertise in SEO trends and algorithms will ensure that our content remains relevant and ranks high in search engine results. You'll create high-quality, SEO-optimized content for our website, blog, and social media platforms, conduct thorough keyword research, and write both short-form and long-form articles.

Job Responsbilities

• Able to develop and implement comprehensive digital marketing strategies to enhance brand visibility and attract potential customers.
• Has knowledge in setting up digital ads and able to monitor and analyse website traffic, user engagement metrics, and keyword performance to measure the effectiveness of content and make data-driven improvement.
• Optimize existing content to improve search engine rankings and user engagement, ensuring that the content is up to date, relevant and accurate.
• Stay up to date with the latest SEO trends, algorithms, and best practices to implement effective optimization strategies.
• Create high-quality, SEO-optimized content for our website, blog, social media platforms and other digital channels.
• Conduct thorough keyword research to identify relevant and high-ranking keywords and incorporate them strategically into content.
• Write a mix of short-form and long-form articles, covering various topics related to tourism in Singapore and Asia Conduct periodic content audits to identify gaps, areas for improvement and opportunities for new content creation.
• Collaborate with the marketing team to develop content strategies that align with our brand identity, marketing goals and SEO objectives.
• Collaborate with other team members, such as graphic designers, social media specialists, and marketing managers, to ensure content consistency and alignment across all channels.

Job Requirements

• Degree / Diploma in Marketing or related fields.
• Minimum 2-year experience in digital marketing and content writing for a marketing agency, advertising or tourism agency based in Singapore (or other foreign entities similar to that of Singapore market)
• Excellent command of written and spoken English
• Has experience (while not completely reliant) in using ChatGPT and other AI-generative tools to generate engaging and informative tourism articles, travel guides, blog posts and promotional materials

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

Job Description

• 6-hours AM & PM shifts (7am to 1pm, 1pm to 7pm).
• To be stationed at customer service booths at the transit terminals of Singapore Changi Airport.
• Provide customer service for the booking, registration, waitlist and enquires of transit tours for passengers.
• Upkeep the customer service booths and ensure they are in good working condition and cleanliness.
• Maintain all equipment and logistics at the booths and ensure security of items.
• Escort passengers to meeting point & liaise with tour guides for commencement of transit tours.
• Attend all required trainings and updates.
• Uphold a high level of customer service standard.
• Manage feedback and complaints in a prompt and professional manner.
• Compile daily reports to project manager and supervisor.
• Perform other ad-hoc duties as assigned.
• Part-time rate is $10/hr with CPF

Job Requirements

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
• Excellent verbal and interpersonal skills.
• Strong organizational and multitasking skills.
• Willingness to work in a fast-paced environment and learn continuously.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English both verbal and written.
• Availability to work at least four shifts a week, including public holidays and weekends.

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

Job Description

• Managing bookings, registrations, waitlists, and inquiries for transit tours.
• Maintaining customer service booths at transit terminals, ensuring cleanliness and functionality.
• Ensuring the security and proper maintenance of booth equipment.
• Escorting passengers to meeting points and coordinating with tour guides.
• Handling customer feedback and complaints professionally.
• Compiling daily reports for project managers and supervisors.
• Attending required training sessions and keeping up to date with new information.
• Performing other ad-hoc duties as assigned

Job Requirements

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
• Excellent verbal and interpersonal skills
• Strong organizational and multitasking skills.
• Willingness to work in a fast-paced environment and learn continuously.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English both verbal and written.
• Availability to work at least four shifts a week, including public holidays and weekends.

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The perfect candidate is a dedicated team player who is enthusiastic about the travel and education sectors, and will be instrumental in ensuring the smooth operation of tours. If you are seeking growth and eager to challenge yourself in the expanding travel industry post-pandemic, this opportunity is ideal for you!

Job Responsibilities

• Coordinate pre and post tour work, which include planning of tours, tour logistics, risk management and collection of customer feedback
• Involve in direct tour operations such as being facilitator, host, tech and admin in both physical and virtual tours;
• Assist in ground management by providing support to tour guides and operational staff;
• Represent the company and interact with clients in a professional and presentable manner;
• Assist in product development and development-based projects;
• Monitor, track and report on feedback and online reviews (e.g. Google My Business, TripAdvisor, Facebook);
• Assist in customer service (i.e. handling of tour enquiries and bookings) and lead generation when required; and
• Perform other ad-hoc and admin duties as assigned

Job Requirements

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
• Working experience in tourism-related industry is a plus
• Excellent communication skills and computer literacy
• Great coordination skills and attention to detail
• Personable and fluent in English

As a Marketing Executive at Woopa Travels Singapore, you will play a pivotal role in developing and executing marketing strategies to promote our travel services and destinations. You will be responsible for creating engaging content, managing social media channels, and analyzing market trends to ensure our brand remains competitive. Your creative and analytical skills will help drive customer engagement and enhance our market presence. This role requires a dynamic individual with a passion for travel and a keen understanding of the latest marketing techniques and tools.

Job Responsbilities

• Able to develop and implement comprehensive digital marketing strategies to enhance brand visibility and attract potential customers.
• Has knowledge in setting up digital ads and able to monitor and analyse website traffic, user engagement metrics, and keyword performance to measure the effectiveness of content and make data-driven improvement.
• Optimize existing content to improve search engine rankings and user engagement, ensuring that the content is up to date, relevant and accurate.
• Stay up to date with the latest SEO trends, algorithms, and best practices to implement effective optimization strategies.
• Create high-quality, SEO-optimized content for our website, blog, social media platforms and other digital channels.
• Conduct thorough keyword research to identify relevant and high-ranking keywords and incorporate them strategically into content.
• Write a mix of short-form and long-form articles, covering various topics related to tourism in Singapore and Asia Conduct periodic content audits to identify gaps, areas for improvement and opportunities for new content creation.
• Collaborate with the marketing team to develop content strategies that align with our brand identity, marketing goals and SEO objectives.
• Collaborate with other team members, such as graphic designers, social media specialists, and marketing managers, to ensure content consistency and alignment across all channels.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

• 6-hours AM & PM shifts (7am to 1pm, 1pm to 7pm).
• To be stationed at customer service booths at the transit terminals of Singapore Changi Airport.
• Provide customer service for the booking, registration, waitlist and enquires of transit tours for passengers.
• Upkeep the customer service booths and ensure they are in good working condition and cleanliness.
• Maintain all equipment and logistics at the booths and ensure security of items.
• Escort passengers to meeting point & liaise with tour guides for commencement of transit tours.
• Attend all required trainings and updates.
• Uphold a high level of customer service standard.
• Manage feedback and complaints in a prompt and professional manner.
• Compile daily reports to project manager and supervisor.
• Perform other ad-hoc duties as assigned.

Requirements:

• Background of working in customer service role is a plus

• Team player and able to work under minimal supervision

• Excellent verbal and interpersonal skills

• Excellent group management and time management skills

• Competent computer literacy and working with basic software (e.g. Microsoft)

• Detailed oriented

• Willingness to work and continuously learn in a fast-paced environment

• Must be able to work at least 4 shifts a week as well as PH & Weekends

Are you passionate about human resources and seeking an exciting opportunity in the dynamic world of travel and tourism?

We are seeking a dedicated and detail-oriented HR Executive to join our team. As an integral member of our HR department, you will oversee various administrative tasks, including recruitment, employee onboarding and off-boarding, training coordination, policy management, and employee relations. If you have a strong foundation in HR practices, excellent organizational skills, and a proactive approach to addressing HR needs, we invite you to apply and contribute to our company's success in nurturing a positive and productive work environment.

Job Responsibilities:

• Oversee all administrative tasks related to HR, encompassing recruitment, HR events, and policy management.
• Manage the end-to-end recruitment process, including sourcing, screening, interviewing, and onboarding of new employees. Conduct exit interviews and facilitate proper off-boarding process for departing employees.
• Coordinate and deliver comprehensive employee orientation and training programs.
• Maintain meticulous documentation of all HR records, including Employee P-files, employment contracts, HR forms, company letters, and appraisals, ensuring confidentiality and accuracy.
• Monitor and manage employee movement, leave usage and approvals in alignment with company policies.
• Ensure proper documentation and tracking of company assets in the HR system, including asset assignment and return by company staff.
• Handle all administrative tasks related to HR grants and support, actively seeking out opportunities for such assistance.
• Proactively address and escalate employee feedback and issues to management for resolution. Collaborate with the management team to uphold company HR policies and resolve discrepancies in HR matters.
• Plan and execute employee relations activities to foster company cohesion and morale.
• Represent the company at HR events such as career fairs and company tradeshows.
• Manage all platforms and external communication channels pertaining to HR, including LinkedIn.
• Assist in the development and implementation of HR policies and procedures to support company objectives, including participating in HR projects and initiatives aimed at promoting organizational development and employee engagement.
• Identify gaps in HR processes and implement improvements to enhance efficiency and effectiveness continually.
• Stay abreast of employment laws and regulations, ensuring compliance and assisting with HR compliance matters, including manpower audits and updates to MOM.
• Provide timely and comprehensive reporting to management on HR-related metrics and information, ensuring accuracy and completeness.
• Perform any other ad-hoc duties as assigned

Requirements:

• Bachelor's degree or Diploma in Human Resources Management, Business Administration, or a related field
• Articulate communication skills, both written and verbal.
• Prior experience in HR administration or a related field is preferred.
• Fresh graduates with a strong interest in HR are welcomed to apply.
• Knowledge of HR policies, procedures, and best practices.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite and HR software applications.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.
• Proactive and detail-oriented approach to tasks and responsibilities.
• Ability to adapt to changing priorities and work under pressure in a fast-paced environment.
• Familiarity with employment laws and regulations is a plus.
• Professional certification in Human Resources (e.g., Payboy) is advantageous but not required.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore.

If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

Responsibilities:

• 12 hour shift (7am to 7pm), with break in between
• To be stationed at customer service booths at the transit terminals of Singapore Changi Airport
• Provide customer service for the booking, registration, waitlist and enquires of transit tours for passengers
• Upkeep the customer service booths and ensure they are in good working condition and cleanliness
• Maintain all equipment and logistics at the booths and ensure security of items
• Escort passengers to meeting point & liaise with tour guides for commencement of transit tours
• Attend all required trainings and updates
• Uphold a high level of customer service standard
• Manage feedback and complaints in a prompt and professional manner
• Compile daily reports to project manager and supervisor; and
• Other ad-hoc duties as assigned.

Requirements:

• Background of working in customer service role is a plus
• Team player and able to work under minimal supervision
• Excellent verbal and interpersonal skills
• Excellent group management and time management skills
• Competent computer literacy and working with basic software (e.g. Microsoft)
• Detailed oriented
• Willingness to work and continuously learn in a fast-paced environment
• Must be able to work at least 4-5 full day shifts a week as well as PH & Weekends