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Please refer to the job description and guidance notes attached for further information on this role

Solutions4Health are delighted to be offering the role of Project Support Officer in Reading. This is a full-time Fixed Term contract job with a salary of £24,960 per annum. Role Summary Solutions4 Health has been commissioned by West Berkshire Council to deliver a community outreach service in West Berkshire, the role in question will require the successful candidate to help with various tasks to support the project. MAIN DUTIES AND RESPONSIBILITIES Uploading client referrals onto the IHS Database Contacting referrals via telephone & email Booking clients onto available clinics Plan and organise workload effectively and be able to work well under a strict timeline. Ensure a smooth referral pathway is put in place and overcome barriers to receiving referrals. Ensure all wellness coaches are fully equipped to run their sessions. Website - Take responsibility for the programme including writing new articles, adding or altering clinics and their opening times, and updating with relevant events and campaigns. Manage venue bookings Increase service awareness in the community and social media platforms Manage all referrals coming into the service via self-referral route and health professionals Motivate and empower clients to make behaviour changes. Run reports regularly when requested Monitor outcomes of treatment programmes for their effectiveness. Develop and maintain close working relationships with key partners To actively participate in promotional events to increase referrals to the service To carry out any other duties relevant to the post. Make sure all client data are entered into the IHS database Assisting with creating and sending out promotional materials for the programme Any other administrative tasks Knowledge and Skills Knowledge of behaviour change models Knowledge of the problems experienced by socially disadvantaged sectors of the community An understanding of the impact of obesity on health Working knowledge of the issues related to information governance Working knowledge regarding safeguarding processes and policies Excellent communication skills Excellent time management and organisation skills The ability to work independently as part of a team The commitment to provide an efficient and effective service Knowledge of Microsoft Knowledge of reporting to commissioners and stakeholders Experience Experience in assisting with public health programmes Working with clients with complex issues Experience in working with clients from a variety of social and cultural backgrounds Experience in partnership working Other Enthusiastic and self-motivated The ability to adopt a flexible working pattern About Us Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health Services. Successful applicants will be required to undergo a DBS check at the appropriate level. Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK. We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity. Solutions4health are a disability-confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team. Benefits Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams. Employee Assistance Programme (including 24/7 helpline access and health and wellbeing app) Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discounts on shopping, gym membership, travel etc. Cycle to Work scheme Annual Leave that increases with the length of service If you think you are suitable for this role, please apply now!

In this role, you are accountable for: Effective planning of activities (e.g. training, team meetings, and other shrinkage activities) to ensure that resource utilisation is maximised, and that the achievement of target service levels are not compromised. Management of holiday process for the operation, ensuring that holidays do not exceed planned thresholds, while ensuring that all holidays are allocated on a fair basis. Communicate directly with staff and managers throughout the annual leave process. Actively attend appropriate meetings with the operation to manage daily workloads and performance, and share the resourcing picture. Communicate performance impacts and achievements through written and verbal means. Analyse real time service level impacts and take action to ensure service level targets are met. Monitor work queues and agent activities. Negotiate with operational management when shrinkage activities are repositioned. Translation of weekly/daily call centre resource plans through skill-set analysis and call profiling, ensuring that resource is best deployed to achieve service level targets in all areas. Work independently and as part of a team to ensure all scheduling deadlines are met. Responsibility for the administration of the Workforce Management system and ACD ensuring that they are kept up-to-date and 100% accurate with staff and schedule data. Updates, prepares and inputs accurate relevant statistical data for management reports on a regular basis (daily/weekly/monthly). Liaise with IT providers to ensure that staff has appropriate access to WFM systems. Provide administrative support as required by Contact Centre Management Team. Produce ad-hoc statistical information when required. Responsible for the security of documents, information and equipment under post holders control, in accordance with NHSBSA policy. Regularly review personal development objectives to identify development opportunities that will continuously enhance existing skills. Ensure skills and competencies are updated in line with any changing requirements of the post. Attend Forums and Conferences relevant to the role, as and when required. Attend other NHS sites for meetings or visits relevant to the role, as and when required. Carry out any additional duties and responsibilities as required, commensurate with the job grading.

This post is based within the National Strategic Clinical Network for Diabetes. The Project Manager will work within the Diabetes network but also across a multi-disciplinary and wide range of stakeholders, sectors and agencies to develop a portfolio and body of work around improving services to meet the needs of people at risk of and who have a diagnosis of Diabetes. The Project Manager will work closely with others across other Strategic Clinical Networks and the wider NHS Wales Executive, to ensure that integrated and consistent approaches are developed across Wales, making the best use of available resource, while operating in compliance with the organisations governance policies and procedures. The Project Manager will apply a strong working insight into sectors and services that support people at risk and with Diabetes across Wales. The role requires an understanding of project management methodologies and techniques, excellent communication, organisation and negotiation skills, the ability to work autonomously and with initiative, with a positive attitude to problem solving. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Provide accurate analysis of efficiency and productivity on a regular basis for all users. This will require detailed analysis of many variables and as such you will be required to build credibility of your analysis to the clinical teams. Develop proactive systems to manage performance. This will require creative ways to predict and improve utilisation via the development of systems to predict performance so action can be taken before the event rather than after the event. This requires interactive and intelligent systems. The above will require the post holder to investigate, analyse and predict outcomes of highly complex data with multiple, sensitive outcomes. Implement systems to ensure there is continuous review of the data to ensure the Trust maximizes all its opportunities to improve productivity, efficiency and quality of its services. Design and recommend improvement measures and set up reporting mechanisms to capture the relevant data on the required basis. Highly developed communication skills are required as a means to manage the complex and challenging messages to effectively and positively manage the messages whilst engaging the clinical and non-clinical teams. Presentation of data sets to clinical and non-clinical teams in an effective and confident way requiring the use of highly developed interpersonal skills to build strong effective working relationships inside and outside the Trust/CMGs. Develop systems to ensure data accuracy and build credibility in the messages that are delivered. Generate, manipulate and formulate data into clear, concise reports which are adjusted to the needs of the recipient from highly complex to simple reports. Take a strategic lead to help drive productivity. This will require the ability to manage a project effectively and pre-empt user requirements to manage performance. Will use in depth specialist knowledge to provide professional advice and analytical support to all internal and external stakeholders as necessary which will be used to manage performance of resources for the Trust/CMGs.

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Basic Level. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk) Interview Date: TBC

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve. Find out more about the community difference here. Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Project Management To manage and successfully deliver projects as part of the Theatre Productivity & Improvement Programme through a hands-on approach to achieve successful implementation. Regularly report on progress, monitoring progress against plan, and delivery of the project purpose. Responsible for developing and maintaining all project documentation in line with project management methodology. This includes Project Initiation documents, business cases, project plans, risk registers and performance packs. To organise and take a lead in project team meetings, involving stakeholders, suppliers and other members of the organisation as necessary. To provide written reports at the conclusion of projects or after an agreed period of time on the measured outcome of the project as a whole, its constituent parts and the project personnel. Collaborate with senior staff in the course of managing projects, to navigate, direct, plan, allocate work and drive motivation of the staff assigned to or directly involved with the project. To represent the Surgery Division and Theatres in all communication with contractors, suppliers and providers in delivery of project objectives. Establish local project performance indicators and monitor and report against them. Co-ordinate the projects assigned, providing a full overview to the programme lead. Develop and maintain effective systems for collating and managing all project documents for the programme. Appropriately manage and prioritise workload to include emails, telephone calls or other communications., Manage priorities and resolve conflicts, prioritising those projects and activities that contribute to achieving strategic objectives, improved patient care and operational efficiencies. Participate in procedural document (Policy, LocSSIP, SOPs and local processes) changes and implementation across the directorate and division ensuring alignment to Trust policy to support sustainable service change and improvement. Contribute to the development of Trust-wide policy as a subject matter expert Deputise for colleagues and senior managers as required.

Please see attached job description and person specification Staff benefits Pay Enhancements: Band Saturday (midnight to midnight) and any week day after 8pm and before 6am All time on Sundays and Public Holidays (midnight to midnight) 1 Time plus 47% Time plus 94% 2 Time plus 41% Time plus 83% 3 Time plus 35% Time plus 69% 4 9 Time plus 30% Time plus 60% 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts fuelGenie Fuel Cards (for applicable roles The role is subject to confirmation of re-banding.

To reproduce and collate meeting papers on a monthly basis, including folder management; To answer the telephone in the office and deal with enquiries appropriately; To be responsible for correspondence and communication within the Department, e.g. post & all user information alerts; To maintain filing systems for the Estates and Facilities admin office; To requisition stationery and maintain stock levels as appropriate and arrange appropriate storage for the office. To keep the stationery cupboard tidy and stocked; Participate in appraisals and personal reviews and work to achieve set objectives; Consistently demonstrate and promote behaviours and actions reflective of Trust values; Undertake any other tasks as required and in accordance with the grade and nature of the post For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

The post holder will: Act as the principal point of contact for the practice. Ensure there is management level support from the practice management team on site or available at all times. Monitor and evaluate the operational performance of the practice team against objectives. Identify opportunities for improvement then plan and implement the associated development. Support the practice through change events and manage the change process. Develop and maintain effective communication both within the practice and with relevant outside agencies. Assist in the preparation and annual review and update of the practice development plan and implement the aims and objectives. Assess and evaluate accommodation requirements and manage any planned development. Ensure all practice clinical and non-clinical data is on the practice computer system and that it is accessible, properly managed and maintained as up-to-date at all times. Understand the financial implications of changes in staff and/or service. Ensure all submissions are made by the practice to commissioners and other organisations external to the practice and that the evidence of submissions is logged and accessible. Human resources Assist in the recruitment and retention of staff and provide general support via personnel management. Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff ensuring the person is suitable for their role. Manage staffing levels within target budgets. Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role. Ensure effective staff appraisal and monitoring systems are supported and that appraisals are carried out and logged. Support and mentor direct reports, both as individuals and as team members. Adhere to effective systems for the resolution of disputes and grievances. Understand how to keep abreast of changes in employment legislation, policies and procedures. Support the maintenance of up-to-date HR documentation (including job descriptions, employment contracts and employment policies). Organisational Ensure the practice meets all its CQC requirements, has up-to-date registration with the CQC and undertakes regular review of CQC compliance. Convene staff meetings, prepare agendas and ensure distribution of notes as necessary. Develop practice protocols and procedures, review and update as required. Ensure that practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place. Manage the procurement of practice equipment, supplies and services by way of an effective, easy-to-use system within target budgets. Develop and review Health & Safety policies and procedures and keep abreast of current legislation. Ensure appropriate insurance and indemnity cover is in place. Ensure that the practice has adequate disaster recovery procedures in place. Arrange appropriate maintenance for practice equipment. Patient services Contribute to the strategic development and management of patient services. Ensure service development and delivery is in accordance with local and national guidelines. Ensure that the practice complies with NHS contractual obligations in relation to patient care. Maintain registration policies and monitor patient turnover and capitation in liaison with the finance officer. Routinely monitor and assess practice performance against patient access and demand management requirements. Ensure complaints are effectively managed and monitored and that actions arising from complaints and feedback are carried out. Liaise with patient groups/PALS/Ombudsman/relevant external patient services bodies when required. Ensure online services are in place and that all opportunities for innovation are explored and adopted wherever possible. Information management and technology Support the practice IT system and contribute to implementation and modernisation as required. Ensure all practice IT issues are logged and resolved or followed up in a timely manner. Keep abreast of the latest developments in primary care IT including NHS England initiatives and regularly update the practice management team. Motivate, support and monitor staff in the use of IT: organise, oversee and evaluate IT training. Understand the need for and ensure targets and monitoring standards for data entry and data collection are in place. Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place. Ensure all necessary submissions are made according to respective deadlines. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintain and up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business. Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business. Making effective use of training to update knowledge and skills, and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed. Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers. Undertaking periodic infection control training (minimum annually). Routine management of own team / team areas, and maintenance of work space standards. Equality and diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Job Overview To provide administration support to the organisation as part of the the Business Support team ensuring management of own workload within the team. Providing administration support to other members of the NHSCS team as required. Suitable for someone who is able to co-ordinate, work effectively and provide support, motivation and guidance to other team members. Suitable for someone who is passionate about providing excellent administrative support within NHSCS and our customer base. This role is suitable for someone looking for a pathway into the NHS and a procurement role or may be working in supply chain, materials management and logistics or administration in the NHS already. Key Responsibilities Procurement Administration Spend time understanding the role of procurement and the various teams involved in ensuring the organisation provides the products and services needed, including working directly with trusts and customers. Support a number of tender processes and projects as required. Update logs and trackers where appropriate to ensure systems are up to date for category related projects. Help to maintain trust stakeholder and supplier engagement on category related initiatives, including supporting customer communication initiatives. Help and support the category teams to coordinate and respond to customer questions, arranging meetings, taking and circulating project meeting notes, chasing outstanding actions, drafting reports and presentation slide decks, analysing data, and coordinating and circulating customer communications. Overall offer support in the delivery of a robust procurement service. Business Administration support Providing office and administration duties as required in the Business Support Team Responding to customers and suppliers queries, answering calls and relaying messages in a timely manner Take and transcribe meeting minutes in an accurate and timely manner Type up reports incorporating graphics and tables as required Type up letters dictated or provided by the team Monitor data quality of administrative input Creating requisitions for purchase orders and logging them, coding and approving invoices all on our Oracle finance system following process and procedures. Training will be provided. To understand and comply with the requirements of the Trusts Standing Financial Instructions Providing support for marketing and communications as and when required. Providing cover for the Business Support Team as required Project support Providing support on benchmarking information/data in Microsoft Excel, analysing results of pricing by product and producing charts in a PowerPoint presentation To provide project management support for selected projects within NHSCS programmes of work. Administration and support with the newly developed NHSCS Helpdesk HR/IT systems support Supporting the team in providing IT administration support and liaising with IT to resolve queries as required Support the Business Support Manager with recruitment process for vacancies Monitor annual leave requests and sickness absence for manager, as required Monitor appraisal and training reports from HR to ensure that staff keep records up to date.

Provide a high-quality administration service to the Outpatients Department to include; Arranging internal and external meetings, managing agendas, minutes and papers Producing high quality reports, utilising a range of IT systems to produce information in different formats Managing booking diaries and e-mail systems Liaising effectively with people from a range of departments and organisations to ensure smooth running of the service and delivery of projects Collate, analyse and report a range of information to support delivery of projects Participate in service and quality development initiatives, such as audits, protocols and guidelines, reflecting the needs patients, the service and the wider modernisation agenda. Ensure that information is available to support the achievement of performance standards and targets.