Total 1,361 customer service job vacancies in london se1 8ug

Job Titles: Customer Success Manager
Salary: £40-45k + bonus + options
Location: Fulham, London (hybrid, 3 days in office)

About us:
Adzuna is an established and profitable job search engine that lists every job, everywhere. Launched in 2011, we help over 10 million visitors a month in 19 markets find better, more fulfilling jobs. Governments and the world’s largest companies trust us for our unique global audience and job market intelligence, and we walk the walk on things like Salary Transparency and Gender Pay.

The role:
We're seeking an experienced Customer Success Manager to help develop and grow our largest and most strategic UK clients. This is an incredible opportunity to take our core UK job board business to the next level, making a difference by providing great account management and growing the revenue from this vital client base.
You’ll be joining a growing team of 4 working alongside marketing, delivery and our International teams. The role reports to the Head of Sales in the UK. The sales team will benefit from your experience to date but even more important is the passion you bring to work every day. You will strive for excellence, try new things, inspire and engage those around you and feel ownership of overall company success as well as pride in doing your bit.

What’s in it for you?

Adzuna is a growing and profitable scale-up, championing real change in the job market globally - using the power of tech and AI to match people to better, more fulfilling jobs. We’re at a really pivotal time in our journey and it’s an exciting moment to join.
Like everyone here, you will act like an owner, be a team player and make a difference. It’s an opportunity to work with a smart team led by experienced management and dedicated and passionate Founders. You have the chance to own your and the company’s growth in terms of:
-Managing our largest UK clients and delighting them
-Building effective working relationships with the current client base and enabling a smooth transition from new business to an account managed service
-Working to understand the client’s motivations for success and work these to ensure delivery of these needs
-Using your analytical skills to track progress on recruitment campaigns, identifying and foreseeing issues, and proactively resolving them
-Acquiring new clients within target segments
-Owning targets on developing accounts and their growth within the business
We want to realise the next level of success and you will utilise your own skills and experience to meet our goals.
It’s not an easy feat, but our aim is to create a business of which we are all proud and an environment where you will love to be, where you can be yourself to do what you do best.

Key Requirements

We don’t like to put people in boxes, but you’re likely to be able to demonstrate experience of, or aptitude for much of the below:
-Excellent internal and external rapport builder/ people skills, establishing strong relationships
-A passion for great customer service, you enjoy building long-term relationships with prospects and existing customers
-Continuous improvement mentality
-Great work ethic, drive and passion, organisational skills
-Strong numerical and technical skills, able to analyse and optimise campaigns.
-Fluency in English and strong communication skills, both verbal and written
It’s a bonus if you have:
-Experience in online marketplaces and digital advertising models

For more information on Adzuna and the benefits we offer, please see the full job description on our careers page: https://www.adzuna.co.uk/jobs/careers
Proud member of the Disability Confident Employer Scheme.

Proud member of the Disability Confident employer scheme

Your new company
A fantastic new opportunity is available working for an online retail business between Hammersmith and Chelsea for a Customer Care Advisor to join their fun and likely team. The business are well-established brand, part of a wider group with a number of reputable businesses under their umbrella.This is a permanent role based in beautiful open-plan offices that really show off their exciting, high-end retail products and will be looking to start ASAP.


Your new roleYour new role will be to work as a Customer Care Advisor within an office environment on phone and email channels, using systems such as CRM, Freshdesk, you will dealing with product orders, logistical issues and support with working closely with their delivery partner. You will work to KPIs and SLAs, focussing on a high quality service and presenting the business in a professional manner.


What you'll need to succeedIn order to be considered, you will have ideally worked Customer Service within either an office, call centre or luxury retail environment where you will have experience dealing with customers preferable over phone or email but in person will be considered too. You will be within easy reach of the Hammersmith/Chelsea area and be able to commute in under an hour and be able to start on either the 22nd of October or 1st of November



What you'll get in returnIn return you will be offered a permanent contract paying £24,000 per year, with 28 days holiday, staff discounts and sales where you will be invited to events showcasing new products or collaborations. You will also be offered a range of discounts from other brands that are part of the group. The role is 40 hours per week with standard hours of 9-5.30pm Monday to Friday, there will be some weekends required with this role (which can be done from home) and occasional bank holidays which can also be worked from home.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Manager needed in North London Paying £500 per day ref 012554

Full time hours on a temporary basis

• Role Purpose: Manage capital programme and budgets for corporate buildings and land.

  Key Responsibilities:

  • Advise Head of Estate & Facilities Management on objectives, policy, and strategy.

  • Support and deliver estate and facilities management strategic framework.

  • Contribute to council-wide initiatives by implementing priorities and objectives.

  • Develop and manage operational teams, coordinating the overall approach.

  • Collaborate with external stakeholders and internal partners to ensure high-quality services.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared

Would you like the opportunity to shape and develop Adult Social Care in Richmond and Wandsworth Better Partnership Services?

Are you keen to join an organisation committed to outstanding practice?

If yes, we have the perfect role for you!

Richmond and Wandsworth Adult Social Services are looking for an experienced qualified Social Worker within the Wandsworth side of the Preparing for Adulthood Service.This service consists of Social Workers and Social Care Assessors who are co-located with Children’s Services to ensure a smooth transition between the two.The service’s focus is to provide a holistic, personalised, strength-based service to residents between the ages of 18 to 25 who have physical, sensory, learning and mental health disabilities.

We value work life balance offering manageable caseloads and flexible working. The office is based conveniently 12 minutes from Wandsworth Town Train Station in the centre of Wandsworth.

About the role

As a qualified Social Worker you will be required to:

• undertake assessments of individual and carers needs and risks to encourage independence, provide support and prevent harm.
• work in partnership with service users and carers using a person-centred approach, with the aim of maximising independence, wellbeing and choice.
• apply social work principles and values to guide professional practice and respect diversity.
• work closely with Childrens Services to ensure there is no gap in provision for young people on turning 18.

Candidates must have post qualification experience along with a good knowledge of relevant legislation and local authority responsibilities in the safeguarding of vulnerable adults. You must have good communication, decision-making and time management skills.

Safeguarding adults is a priority to Richmond and Wandsworth Social Services and you will receive specialist training and close supervision from a member of the management team to develop this area of your practice.

For an informal discussion please contact Eric RichardsonEric.Richardson@richmondandwandsworth.gov.ukor 020 8871 5844.

Essential Qualifications, Skills and Experience

A relevant professional qualification in social work and current registration with Social Work England.

Evidence of successfully passing the ASYE programme or be able to demonstrate capabilities and knowledge at that level.Newly qualified Social Workers who meet the eligibility criteria must be willing to undertake the ASYE programme.

Closing Date:Sunday 3rd November 24

Shortlisting Date:W/C Monday 4th November 24

Interview Date:W/C Monday 11th November 24

Richmond and Wandsworth Better Partnership Services are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.This campaign has been anonymised.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range ofbenefitsdesigned to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

The successful applicant will work as part of an experienced multi-disciplinary team to support the assessment and review of people with dementia and their family carers and help deliver post-diagnostic support, which can include Psychological and Occupational Therapy interventions. The main aspects of the role will be to manage a caseload of service users with dementia and their carers in the community. Main responsibilities: i) To be responsible for providing expert care in an area of dementia advocacy/sign posting. ii) To work within a multidisciplinary team, following plans of care and reporting to a more senior member of staff to undertake a range of duties and interventions. This may involve assessing, planning and implementing interventions in negotiation with service users, carers and other services considering the needs of a diverse community. iii) To be aware of and assist in meeting the psychological, social, physical, recreational and spiritual needs of all service users. To recognise and value service users as individuals, recognising the importance of maintaining the service users dignity at all times. To ensure that the care provided respects equality and diversity that is supportive of service users and their carers. iv) Encouraging service users to accept an optimum level of responsibility for their individual programme of care and with their consent, where appropriate, seek the cooperation of friends / relatives / carers. v) To identify carers and to refer for carers assessments as appropriate. vi) To maintain timely and accurate patient written / electronic records under supervision and in line with Trust and service line policy and procedure vii) To ensure that care is delivered using the recovery approach. viii) To support the assessment and management of patient / service user care needs through initial data collection; monitoring of individual patient progress; feedback; discussion and reports and in care reviews with the team. ix) To ensure physical health care needs and or on-going physical health monitoring / review of service users, recording any changes in the service users physical health, reporting these to a more senior member of staff, acting appropriately on the advice given. x) Contributes towards the ongoing quality of service and care and to identify any risk issues in relation to the service users health and social care. Informing the registered practitioner / team / person in charge if there are: - any changes in the service users physical or mental state any significant factors relevant to the service user any incidents related to the service users xi) To contribute towards appropriate information to service users relating to health promotion and their well being. xii) To recognise and respond appropriately tobehaviour that challenges in line with Trust policies xiii) To undertake and assist in the organisation of the day to day smooth running of the service, reporting in a timely manner any issues relating to the fabric or condition of the working environment xiv) To understand and follow the Trust risk assessment policy, including being aware of the need to follow all safeguarding procedures; being aware of the necessity to safeguard and promote the welfare of children, young people and vulnerable adults at all times when working with service users. xv) To have an awareness and understanding of, the Mental Capacity Act (2005) and other legislation affecting the care and treatment of service users. xvi) To be aware of personal accountability and responsibility for cleanliness standards and Trust Infection control policies. xvii) To actively contribute to clinical or governance reviews of the teams activity and the monitoring of performance. Contributing to relevant audit practice development on research activity that may be taking place in the work area. xviii) To assist with collecting, collating, analysing and reporting data, both qualitative and quantitative on Key Performance Indicators. xix) To contribute as required to reviews of policy and procedures. xx) To follow all Trust policy relevant to service user care and own role. xxi) To be able to work and travel across a geographical area or across integrated teams Communication i) To maintain confidentiality of information, in accordance with Trust Policy ii) To contribute to effective communication process with service users, carers, family, friends and staff colleagues. Always acting in a dignified and responsible manner with service users, their family, visitors, carers and colleagues; listening carefully and responding using appropriate language and accessible communication methods and skills which acknowledge cultural differences and professional boundaries. iii) To communicate appropriate and accurate information to and from other departments / service lines as required. iv) To attend and participate in team meetings and contribute ideas to multi-professional team discussions. v) To use and complete all documentation using Rio appropriately and in a timely manner. vi) To work in ways that support shared responsibility within the team, demonstrating support, respect and courtesy towards colleagues. vii) To ensure that all complaints or compliments received are dealt with in accordance with Trust policy. Administrative i) Contribute to the administrative duties required by the team ii) To collect data, enter in to spread sheets/SPSS, assist with analysis and writing reports. iii) Complete accurate documentation of client contacts. iv) To ensure when called upon to do so that trust policy is complied with in respect of care and custody of service users valuables and personal property. Health and safety i) Contribute to the requirements of the Health and Safety At Work Act 1974 ii) To assist in the monitoring and maintenance of a safe environment for service users, visitors and staff iii) To ensure safe working practices and working environment including monitoring and maintaining cleanliness of the service area. iv) To report, without delay, all hazards - real and potential. v) To ensure appropriate use, maintenance, cleanliness, replacement and storage of all material and equipment vi) To abide by local and trust policies and procedures with relation to health and safety vii) To be aware of infection control policies, procedures and the importance of protecting themselves and their clients in maintaining a clean and healthy environment. Personnel/ Education and training i) To be managed by and receive supervision from a nominated line manager, including annual review of performance as part of the appraisal system. ii) To attend and participate in regular personal development, ensuring personal compliance with mandatory training requirements. To maintain a relevant work portfolio. iii) To attend all mandatory training as required, to attend appropriate training courses and keep up to date with developments within the practice area iv) To actively contribute to reviews of the teams activity and the monitoring of performance in line with the Trust directives and audits. To participate in relevant audit or research activity that may be taking place in the clinical area. v) On occasions will be called upon to demonstrate own role to others.

Service Analyst

12-month FTC

£28,000 - £31,000

Remote

An exciting opportunity has become available as a Service Analyst within the IT function, on a 12-month FTC, working for a well known and national Charity.

Job Purpose: The Service Analyst will support daily operations within the Technology Directorate, managing administrative tasks such as order processing, stock control, reporting, and handling escalations. The role also involves supporting projects, testing, and identifying opportunities for process improvements and automation.

This position offers insight into IT operations and pathways for career advancement into Service Manager, Business Analyst, or Project Manager roles.

Key Relationships:

• Internal:
  • Reports to the Head of Service Management
  • Collaborates with Service Managers and project teams
  • Engages with end users to resolve issues and manage service perceptions
• External:
  • Works with suppliers on service delivery, purchase, and invoice queries

Main Responsibilities as Service Analyst:

• Support Service Managers in managing IT service suppliers and ensuring contractual compliance
• Administer stock levels, handle licensing, asset management, and reporting
• Manage service complaints and compliments, and assist internal teams with issue resolution
• Reconcile invoices for IT and telecom services
• Oversee governance of Office 365 and telecom services
• Update content for the Technology intranet and Service Now

Person Specification:

• Experience in IT customer service and familiarity with ITIL (Incident, Problem, Change) frameworks
• Strong organizational, problem-solving, and communication skills
• Ability to work collaboratively and deliver constructive feedback
• Experience with MS Office for report writing and presentations

This is a 12-month contract, a great opportunity to gain experience within IT Service Management, and gain opportunities of progression as a Service Manager, Business Analyst or Project Manager.

They are looking to pay between £28,000 and £31,000, with strong benefits. This is a remote role, however they do have offices around the country if you need to attend one.

An exciting opportunity to join a well known national charity.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

The Role
Service Engineer for a leading supplier of medical gas equipment is seeking a Field Service Engineer to assist us with their all-inclusive medical gas planning, design, maintenance and installation service.

We will consider Mechanically biased engineers with some elctrical skills. Potentially you will be ex forces maybe have some experience with compressors, generators, vacuum pumps etc.

The successful applicant will be involved in preventative and reactive maintenance, playing a key role in service delivery and improvements. This is a customer-focused role, where the successful applicant will service and maintain a wide variety of medical gas plant and equipment within NHS and private hospitals across the region.

The key responsibilities of a Field Service Engineer include, but are not limited to:
* Working in accordance with industry standards and hospital requirements.
* Performing service, repair, PPM checks, tests and inspections of Medical Gas equipment such as Air-Compressors, Vacuum Pumps, Alarm Panels and hospital ward gas outlets.
* Reporting any major issues that may/will affect medical gas supply.
* Submitting job summary and maintenance reports.
* Maintaining van stocks.
* Be part of out of hours on call rota team (1 day during the week and 1 weekend in 5).

The Company
The company is a leading supplier of medical gas systems, Compressors and associated equipment.

Benefits:
£34,000 - £39,000 basic
Car or Van
On call allowance
Enhanced pension 5% +10%
% of commission
Bonus scheme
Life Assurance Private Medical
Training
OTE £60,000

Working with NHS Hospital Trusts and the private sector across the UK, designing, installing and maintaining a wide range of medical gas systems, the company offers services including installation, maintenance and consultancy.

The Person
The key skills and qualities of a Service Engineer
* Experience working with Electro-Mechanical systems.
* Competent Person (MGPS) status will be an advantage.
* Working for the NHS or hospital environment is a plus, with a proactive approach to health and safety.
If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more

Suitable candidates should apply immediately or by calling our Managing Consultant for this vacancy - Matt Hayes on 01275 371981 or by sending your CV directly to them at matth@hunterselection.co.uk
We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK.

Medical gas air handling compressors compressor gas pump generator pumps compress mechanical electrical engineer engineering service engineer hydraulics pneumatics mobile install

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

1. CLINICAL RESPONSIBILITIES 1.1 Always maintain professional behaviour and promote a positive image of Royal Free London NHS Foundation Trust at all times, in line with World Class Care values 1.2 Practice as an expert, autonomous practitioner. Independently assess patients by using advanced clinical assessment skills and clinical judgement to take a detailed history, physically assess, make required differential diagnosis, order tests or investigations (including IRMER) required to confirm diagnosis, evaluate and review treatment plan 1.3 Triage refferrals within local protocols to ensure timely clinical review to increase patient access to specialist advice and treatment 1.4 Undertake independent and supplementary prescribing in accordance with the trust policies and within the scope of practice agreed by clinical lead, divisional director for nursing and clinical director for the division 1.5 Ensure effective communication is maintained both written and verbally, regarding patients, through close liaison with professional colleagues, both in primary and secondary care, and to develop working relationships with consultants, general practitioners and other support services 1.6 Act as a clinical resource in primary and secondary care on managing patients with Rheumatology care needs 1.7 Act as a first point of contact for patients/allied health care professionals seeking specialist advice via the clinical advice line and service email 1.8 Regulary review practice and explore new opportunities for developing and delivering excellence in specialist Rheumatology nursing 1.7 Ensure that all requirements for continuing professional development are met and to keep abreast of new advances in the field of rheumatology as appropriate; to attend seminars, unit meetings, and conferences as required by the department 1.9 Ensure infection control policies and procedures are followed at all times by self and all members of the team 2. RESPONSIBILITY FOR PATIENTS 2.1 Maintains a consistent, visible presence in clinical areas of responsibility, ensuring accessibility for patients, family, carers and staff 2.2 Review, develop and audit pathways across inpatient and outpatient settings to maximise patient satisfaction and outcomes. 2.3 Ensure that patients receive timely and appropriate information to facilitate informed choices of treatment options, promotoing a culture of shared decision making 2.4 Provide a high quality clinical advice line service to patients, carers and allied health care professionals and regulary audit service effectiveness 2.5 Lead on communications between patients, family/carers and healthcare professionals and to provide relevant support, information, education and counselling as required and within an advocacy role 2.6 Colaborate effectively with relevant teams involved in a patients care 2.7 Maintain accurate record keeping and documentation, in line with Trust & NMC guidelines 2.8 Ensure that any patient complaints are dealt with promptly, sensitively and by following trust procedures and policies 2.9 Regulary obtain patient feedback and work collaboratively with patient and carer groups 3. RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT 3.1 Work closely with clinical teams to conceptualise, design and develop new patient pathways whilst ensuring continuity of care and that improving the patient experience is a driving force for change 3.2 Adopt an innovative approach to incorporate new/emerging themes within Rheumatology 3.3 Actively participate in relevant clinical and managerial groups across the Trust and nationally relvent groups 3.4 Alongside clinical lead and the mutlidisciplanry team; plan for future service devleopments and buisness plans to support service development strategy 3.5 Participate and present at local, national and international conferences on Rheumatology specialist care to raise the profile of the team speciality 3.6 Promote Rheumatology speciality within the Trust 3.7 Promote best practice within the team through role modelling and encouraging reflective practice 3.8 Lead in the education, training and development of Rheumatology care at all levels 4. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES 4.1 Collaborate with pharmancy and clinical team to ensure appropriate funding approvals in place regarding high cost/biological drugs 4.2 Actively manage resources including staffing, material and financial (budgetary). This will also include regular review of skill mix and use of temporary staff 4.3 Support the divisional team in the development and implementation of the annual cost improvement programme in accordance with the trust targets and timetable 4.4 Alongside clinical lead and divisional leadership develop business plans to support service development 5. RESPONSIBILITY FOR LEADING AND MANAGING 5.1 Ensures all staff have access to, and act within, trust /departmental policies and procedures 5.2 Directly line manage the CNS team using trusts HR policies and procedures. Agree/undertake annual objectives, performance appraisals, manage clinical performance and sickness absence 5.3 Lead in the future planning of the strategic development of the rheumatology nursing service 5.4 Lead in the development of advanced skills and competencies for nurses in specialist practice 5.5 Represent the CNSs nursing perspective at appropriate groups/committees both internally and externally. 5.6 Resolve complaints as they arise through communication as necessary, and when appropriate, investigate complaints relevant to remit and write responses. Liaises with the senior Matron/Head of Nursing to bring to their attention any problems identified 5.7 Lead the CNS team in the development and dissemination of pertinent written patient information within the rheumatology speciality, working in collaboration with the MDT team and wider national networks 5.8 Work closely alongside other lead nurses in specialist practice within the trust to support those in advanced nursing roles within the division and trust 5.9 Continually assess and monitor risk in own and others practice and challenge poor practice 5.10 Exercise leadership and inspire colleagues, to improve standards and quality and develop professional practice 5.11 Demonstrate the ability to manage stressful and conflicting situations professionally, as they arise 6. RESPONSIBILITY FOR INFORMATION RESOURCES 6.1 Ensures all information is stored and used in accordance with the Data Protection Act and Caldecott principles 6.2 Identifies education and training requirements on Information Governance for all relevant staff 6.3 Oversees high standards of record keeping within areas of responsibility 6.4 Processes information electronically and manually 6.5 Ensures information is communicated through the appropriate Trust channels as required 6.6 Work with IT and patient systems colleagues to set up and troubleshoot processes within the Electronic Patient Record that will support the smooth functioning of the service 6.7 Manage and assess a complex range of data, making informed recommendations which are focussed on outcomes that meet external and internal stakeholders and patient needs 7 RESPONSIBILITY FOR RESEARCH AND DEVELOPMENT 7.1 Lead audit of nursing work undertaken and to participate in the MDT clinical audit cycle 7.2 Initiate, promote and/or participate in appropriate nursing research 7.3 Support relevant research being undertaken by members of the MDT, in conjunction with the academic departments and research nursing teams 7.4 Ensure the findings of research are embedded into practice and align with the needs of the service 7.5 Be responsible for overseeing and ensuring the development of all clinical nurse specialists within the team, by formulating and implementing teaching and learning strategies 7.6 Pursue a programme of continuous education to achieve and maintain advanced clinical knowledge and skills necessary to provide clinically effective, evidenced based care 7.7 Raise awareness internally and externally regarding issues of diagnosis and treatment of Rheumatology and Connective Tissue diseases through liaison with interested groups 7.8 Act as a resource for other professionals, ensure that ongoing personal development and appropriate education takes place in order to underpin specialist advice and promote best practice 7.9 Participate in the supervision/training of developmental specialist staff and other junior staff, as appropriate

Job Title: Service Coordinator

** Full time based in office at least 4 days per week **

Job Summary:

An exciting opportunity has arisen in the Children�s Social Care, the role involves undertaking a range of duties to support the service including updating case records, facilitating meetings, and coordinating data. We are looking for people with a proven track record of administrative support who are interested in working in a social care environment and want to contribute to this important work.

Key Responsibilities:

• Administrative Support: Provide high-level administrative support to Service Manager including managing calendars, scheduling meetings, and handling correspondence.
• Service Coordination: Coordinate and assist with overseeing service delivery, ensuring timely and efficient execution of tasks and projects.
• Documentation: Prepare and maintain accurate records, reports, and documentation related to services and executive activities.
• Project Management: Assist in planning and executing projects, tracking progress, and ensuring deadlines are met.
• Event Planning: Organise and coordinate company events, meetings, and conferences.

Experience:

Minimum of 3 years of experience in service coordination/executive assistant roles.

• Skills:
  • Strong organisational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to work independently and as part of a team.
  • High level of discretion and confidentiality.

The Air Logistics Customer Care Specialist will be responsible for managing end-to-end operations for our customers in the aerospace sector. You'll be providing proactive customer service, problem solving, collaborating with our sales colleagues and ensuring that our Operational Care Centres have all of the necessary information (including systematic information) to be able to execute on behalf of our customers.

YOUR RESPONSIBILITIES

• Ensure compliance with company, industry and legal standards is adhered to across the function.
• Handling and coordination of airfreight (Export/Import) shipments - end to end responsibility.
• Follow guidelines and implement standard operation procedures, defined and issued by management.
• Building strong customer relationships and ensure that customer requirements are met.
• Assisting customers as well as KN colleagues with their enquiries and have a proactive response & ensure communication is precise and received in a timely manner.
• Damage reporting/Claim reporting.
• Supporting the operational team in daily activities and in industry related questions / requirements.
• Supporting the sales team in gaining, retaining and implementation of clients.

YOUR SKILLS AND EXPERIENCES

• Airfreight experience / operational knowledge
• Conversant with all aspects of air freight (import/export) procedures / basic airfreight knowledge
• Performing general office duties
• Customer service - excellent telephone manner and communication skills
• Computer literate - Microsoft word & Excel
• Ability to work on own initiative and as part of a team is essential
• Sound Educational background
• Knowledge ofICE

GOOD REASON TO JOIN

If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

ABOUT KUEHNE+NAGEL

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

Responsible for undertaking the following duties as and when required; delivery and collection of goods and equipment, patients transport, linen and laundry collection, medical records, medical gases, blood products, samples, mortuary duties, cleaning of public areas, night theatre cover. For full details please see Job description attached.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Join us as a Service Specialist

• This is a great opportunity for an experienced technical specialist to provide technical leadership and direction in support of our IT systems
• You’ll be planning, developing and undertaking technical support for our platforms, activities and processes
• Hone your existing technical skills and advance your career in this exciting, fast paced role

What you'll do

As a Service Specialist, you’ll be providing advanced technical leadership in the delivery of excellent service to our customers. We’ll look to you to do this through the delivery of one or more of our service management disciplines including incident management, problem change, capacity or configuration management.

Day-to-day, you’ll be:

• Acting with pace when recovering service, and with thoroughness when considering the risk to service
• Assisting with the continuous improvement of existing processes and procedures
• Engaging with a variety of senior internal and external stakeholders within technology and business areas
• Helping to develop your colleagues by sharing your technical expertise and knowledge

The skills you'll need

You'll need a technical understanding including platform technology, products and domains including Connect, Direct, Secure+, SFTP, SSH as well as an advanced knowledge of service management disciplines such as incident, problem, change IT, continuity or capacity. Experience in High Availability and MIMIX would be an advantage.

Additionally, you’ll bring:

• Knowledge of relevant industry standards toolsets and processes
• Experience and knowledge of Service Now (SNOW) and IBMI PTF processes
• Knowledge and experience of operational principals
• Experience of RPG III, RPG400, RPGIV ILE, including Free Format, system ICL and SQL Query
• Excellent communication and interpersonal skills

The role will include working across DHSC, NHSE and UKHSA in support of local health and care systems working with Local Government and ICBs to deliver the DHSC goal for improving health and reducing health inequalities. As Deputy Director Local Knowledge and Intelligence Service, your responsibilities will be: Management and Leadership: Be a positive role model and an effective member of the DHSC Places & Regions Senior Leadership team. Lead the function to deliver defined outputs to the required quality, within budget and on-time. Take measures to continually develop and improve the efficiency and effectiveness of the function. Develop staff members to be the best they can be through robust internal communications appropriate delegation, effective appraisal and mentoring, and visible leadership. Ensure that staff engagement, as measured by the annual staff survey, in the function is high and improvements are made, year on year. Develop innovative practice and service delivery models, both within the DHSC Places & Regions, OHID and beyond, involving other staff groups as appropriate. Work with colleagues across DHSC and ALBs to identify and ensure the maintenance of business-critical activities. Ensure the business and budgetary planning processes are fully in place and functioning effectively, reporting to agreed standards and timescales. Ensure succession planning within the function, responsible for the retention, recruitment, interviewing, selection, and induction of new staff in the function. Ensure effective governance of the function through a process of management team meetings and review of relevant governance issues including health and safety and risk. Resolve complaints, grievances, capability, and disciplinary issues at the appropriate level. Providing leadership in a changing environment. Act on behalf of the Regional Director with responsibility for Public Health Intelligence as required. In delivering the strategic objectives the post-holder will be expected to demonstrate expertise in the full range of relevant competencies as set out by the Faculty of Public Health. This includes evaluation techniques, policy analysis and translation and ability to communicate effectively with a range of stakeholders including politicians. In addition to any direct responsibility for managing staff or budgets, he/she will be responsible for change and improvement in the agreed areas of work and for supporting the delivery of DHSC responsibilities.

Customer Service Advisor
Based in West London
Temporary contract
Office based
08:00am till 17:00pm

About You

• Social Housing and Repair and Maintenance background.
• Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
• Competent in communicating with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English
• Good computer skills
• Good project management skills
• Good communication skills e.g. ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.

About the Role

You'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.