Total 11,730 Manager level Customer Service job vacancies

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities. Supporting Documents Please refer to the values-based recruitment guidance and associated documentation.

Home Manager
Luxury Care Home
Liverpool / £70,000 per annum

Time Recruitment is delighted to partner with an esteemed, award-winning care provider with a network of care homes across England. We are currently recruiting for the position of Home Manager at their luxury care home in Liverpool, offering nursing, residential, and dementia care.

This purpose-built care home is known for its exceptional team of carers and boasts a strong reputation with the local authority. With high occupancy rates and only a few vacant beds, the home remains a preferred choice for residents. A strong manager in place will ensure the home will continue to thrive and maintain its status as an excellent community service.

Home Manager Benefits:
* £70,000 per annum
* Monday to Friday, 9 AM - 5 PM
* Free DBS check (England)
* Generous holiday allowance

Home Manager Responsibilities:
* Ensure compliance with CQC standards and other regulatory requirements
* Maintain the highest standards of care for all residents
* Oversee the day-to-day operations of the home
* Lead recruitment and retention efforts
* Uphold the company's ethos and values

Home Manager Requirements:
* Registered Nurse with a valid PIN
* Strong knowledge of CQC standards and the NMC Code of Practice
* Proven experience in person-centred care planning
* Experienced leader and mentor
* Experience in dementia care
* Passionate about delivering excellent care

For more information or to apply, please contact Jack at Time Recruitment on 0161 238 9773 or apply directly below.

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

An exciting opportunity has arisen to join our service management team at the Royal Free London NHS Foundation Trust (RFL). We are looking for a Service Manager to manage our Immunity Directorate at the Royal Free site.

You will work with consultants and colleagues to manage the delivery of a high quality service and lead an administrative team to ensure the best possible patient experience.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven managerial experience, experience of managing staff and knowledge and awareness of operational targets within the NHS. You will have excellent communication skills be able to demonstrate strong leadership and management skills. You should have a flexible approach to work, be able to manage workload and work as part of a team to tight deadlines without supervision.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
• To manage administrative and support teams within the service.
• Deliver appraisal and mandatory training requirements for all staff within these teams
• Lead the directorate performance management systems ensuring that Trust and NHSE/I standards are understood and adhered to and that performance reports are produced to enable divisional compliance
• Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.
• To be responsible to the Assistant Operations Manager for financial performance relating to delegated budgets and operational performance of the service /directorate
• Represent the directorate leadership team as required

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.


This advert closes on Thursday 5 Dec 2024

Become a Care Manager with Active Prospects!

Location: Earlswood, Surrey
Salary: £ 44,140.00 - £47,836.00 (depending on experience)
Service Type: Supported Living, one site of 6 independent flats
Speciality: Learning Disability and Autism (Behaviours of concern, complex care, and forensic support).

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to lead a team to support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new Care Manager for our brilliant service in Redhill which has been purpose built to support people to leave long- stay hospitals and start to rebuild their new lives in the community. We are looking for someone who has robust experience in this area.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh, many of the individuals who have been identified for the new service have been discriminated against, faced trauma, fallen between services, or ended up in hospital placements as community services could not be sourced. This is a real chance to be part of our successful programme of ensuring that everyone with a learning disability or autistic people are supported in their local communities, not in hospital settings.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:


all offers are subject to satisfactory completion of our pre-employment compliance standards.

Proud member of the Disability Confident employer scheme

This role? It’s ALL about the guest and delivering an outstanding service for them during the night.

As a Guest Services Manager, you are responsible for managing all guest operations, guiding and supporting a team of Guest Service Assistants. Through hands-on leadership, you will ensure your team delivers an outstanding guest experience, one that consistently achieves all brand and company metrics and objectives. You will coach, support and engage your team and support the creation of a positive work culture that is focused on excellence, as well as seeking strategies for continuously improving the guest experience.

What you’ll be doing

• To lead the Guest Experience function at the hotel, ensuring all guests receive an outstanding level of service through the night
• Offering full services, wherever practical, to all residents; including bar service, 24-hour room service and guest information
• Carrying out all Night Audit procedures
• Ensuring that every guest experiences a safe visit, conducting regular security and clock rounds
• Engage, build and develop relationships with any late arrival guests, assessing their needs and flexing style and approach appropriately
• Demonstrate and lead by example in the execution of

• Being attentive to all guests
• Accurately and promptly fulfilling guest requests
• Understanding and anticipate guest needs
• Maintaining a high level of knowledge which will enhance the guest experience
• Demonstrating a service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints

Lead, motivate and develop any Nights Guest Experience colleagues to support with continuing service excellence and demonstration of our company values and culture.

What’ll make you a great fit

• You’ll need to be a night owl given the hours you’ll be working
• It doesn’t matter where you’ve gained your supervisory experience, as long as you have proven leadership experience and incredible customer service abilities
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• Forward-thinking and innovative
• Financially and commercially astute
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

Our amazing benefits

• Do you enjoy travelling? A fun weekend away? We've got you covered with preferential rates
• Alternatively, if we do not have a hotel in that location, why not take advantage of our International IHG discounts?
• We also have shopping and discount opportunities in retail, restaurants, and events (because we know life isn't all about work).
• Are your family and friends envious of your deals? Why not give them a discount code for hotels throughout the Kew Green Hotels estate
• FREE membership to the Leisure Club
• Progression and room for growth, with opportunities in the UK and abroad - we have training, courses, and updates at your fingertips!
• KewFest, Employee Appreciation Week, and Awards evening are all annual events.
• Progression and room to grow, with opportunities across the UK and internationally
• Flexible attitude and working hours.
• Mental Health Support with our 24/7, 365 Employee Assistance Line

Who is Kew Green Hotels?

Whether we are passing on a sales lead, creating an on-trend specials dish or simply looking after guests and employees, here at Kew Green we believe that the details matter. We know that each and every member of our team consistently pursue outstanding – and we have a firm belief in trusting our teams to find innovative and unique ways to do this. And in return? Not only do we offer a highly competitive benefits package, but through our career opportunities and development, we also support you wholeheartedly in your own personal pursuit of outstanding.

With an ever-growing portfolio and a number of brands across leading hotel chains including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values.

Irrespective of whether we are finding new ways to take care of our guests or supporting departments we’ve never worked in before – here at Kew Green Hotels, our obsession over the little details is who we are.

When you join the Kew Green family, you'll be part of a fast-growing company that is going global. If you've got ambition, we can match it with endless opportunities - both in the UK and much further afield.

Deputy Clinic Manager - Renal Dialysis Unit

This post is eligible for a Welcome Bonus of £2,500* (taxable) for successful candidates, split into 2 instalments, one at passing probation (6 months) and the next at 18 months in post (pro rata if applicable). Alternatively we can offer relocation packages* for those looking to relocate to Bath and the surrounding areas

*T&C's apply (External candidates only)

Are you an NMC Registered Renal Trained Nurse looking to take your next career steps with the world’s largest provider of dialysis products and services?

If you are committed to delivering patient-orientated, high-quality care and you have the expertise to provide specialised nursing guidance and advice, we have an opportunity for you!

What does the role involve?

In a modern, well-equipped environment with a multi-disciplinary approach to care, you will provide the operational management to ensure that the service is patient-led and performing well. You will allocate resources effectively, oversee the training and development of staff and play a part in delivering care plans for individual patients. By promoting a culture of innovation and a passion for care, you will ensure that your clinic meets the needs of every patient.

Your skill set will be a 1st or 2nd level nurse registered with the NMC with either formal renal nursing qualification or substantial Haemodialysis experience. Additionally, you will also have experience of managing others, counselling patients and understanding the role of the Care Quality Commission.

Lytham St Annes/Clifton Dialysis Unit operates 24 haemodialysis stations, serving up to 112 patients, in partnership with Royal Preston Hospitals NHS Trust using only the latest equipment. Nursing is planned at a ratio of 1:4 patients, and you will be supported by HCA’s on each shift.

This is a full time role of 37.5 hours a week. Current days are working various shifts between 6.30am to 11.00pm Monday/Wednesday/Friday and 6.30am to 6.00pm Tuesday/Thursday/Saturday.

What can we offer you?

Here at Fresenius Medical Care we provide excellent and continuous Training and Development throughout your career, supported by dedicated Clinical Teachers. On joining, you will enrol on our 8 week Fundamental Dialysis Programme, which is accredited by the European Dialysis and Transplant Nurses Association/European Renal Care Association. Thereafter, we continue to provide training and education opportunities which significantly exceed the CPD hours required for NMC revalidation, and help take your career to the next level.

We offer a competitive salary UPTO £39,091.50 (plus a location allowance of £2500) - Progression through the pay scale will be underpinned by a Knowledge and Skills Framework (KSF) for each role, allowing employees greater career development potential, aligned to in-house training programmes.

Alongside this we offer a wealth of other fantastic benefits listed below:

• No Sunday or Night Shift Working

• Unsocial Hours Payments

• Company Pension Scheme and Life Assurance

• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service

• Christmas Day and New Year’s Day off

• Overtime (time and a half after completing full-time hours – 150 hours every 4 weeks)

• Paid Breaks

• Free Parking, Uniform, Tea & Coffee, Flu Vaccine and Christmas Meal

• Health Shield – Company paid Health Cash Plan

• Long Service Vouchers

• Refer a Friend Scheme (£1000 per referral if successful)

• Sick Pay

• Cycle to Work Scheme

• Sponsorship for training where applicable for career development

• bhsf RISE - our Health and Wellbeing hub with 24/7 access to GP’s and Counsellors

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,100 clinics.

We also operate 42 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.

For more information please visit Fresenius Medical Care’s provider website: www.nephrocare.co.uk

We are a growing and ambitious company who invests in talent and creates an environment where you can grow too. Come on our journey with us, see your skills develop and be rewarded for the exceptional care you give!

Deputy Clinic Manager posts will be subject to an enhanced DBS Disclosure

Fresenius Medical Care is an equal opportunities employer

Job Title: - Registered Service Manager - Supported Living
Location: Werrington, Peterborough.
Salary: Starting from £38,000

I am currently working with a leading provider in the care industry, dedicated to delivering high-quality and compassionate care services to individuals and communities. With a commitment to excellence, they are seeking an experienced and dynamic Registered Manager to join their team and play a pivotal role in ensuring the smooth and efficient functioning of our operations.

You will manage a staff team and ensure supervisions, team meetings, work & medication observations, probation and appraisals are all completed in line with KPIs set.

You will ensure that the support delivered to our service users is in line with their agreed care plans, risk assessments, professional guidelines and statutory/legal requirements are met. The safeguarding and well-being of our service users is at the heart of what we do and this needs to be reflected in the support we deliver.

You will be responsible for undertaking assessments of new care packages, attending professional meetings, ensuring all CQC and local authority regulations are met, leading on safeguarding issues/concerns and ensuring all risk assessments are effective and up-to-date. You hold the registration with CQC as the Registered Manager for our supported living services.

You will be required to report to the Group Operations Manager and attend board meetings and senior managers meetings to ensure company developments and improvements are implemented.

With support from within the operations team along with other departments including training, finance, business & HR you will need to be able to work to a varied workload, self-managing your own deadlines and thinking on your feet to problem solve.

This is a fantastic opportunity for someone ready to excel themselves into a new challenge, is full of new ideas and leads from the front.

To be successful within this role you must have held registration with CQC, have your NVQ Level 5 in Leadership & Management and be a driver.

For your hard work and commitment, you will be paid a starting salary of £38,000 per year, have a personalised induction from the tight-knit senior management team, the opportunity to push your career forward and work with an organisation that offers a fantastic benefits package.

CLICK APPLY! TODAY to be considered for this role.

Complex Care Service Manager

Wolverhampton - Office and field based with shared on-call requirement

£30000 to £35000

Are you a dedicated and experienced care professional ready to make a real difference?

We're seeking a dynamic Complex Care Service Manager to join our established team in Wolverhampton. You'll play a crucial role in providing exceptional care to individuals with complex needs, enabling them to thrive in their own homes

What You'll Do:

Lead with Compassion: Oversee the delivery of high-quality care, ensuring the well-being of our service users.

Develop and Empower: Mentor and support a team of dedicated care professionals, fostering a positive and supportive work environment.

Ensure Excellence: Maintain the highest standards of care, adhering to all relevant regulations and guidelines.

Effective Management: Manage complex care packages, including risk assessments and care planning.

Strong Communication: Build strong relationships with service users, families, and healthcare professionals.

Administrative Proficiency: Efficiently manage administrative tasks, including record-keeping and reporting.

What You'll Need:

Proven Experience: Previous experience in complex care, ideally within a home care setting.

Qualifications: Level 3 in Health and Social Care or equivalent.

Clinical Expertise: Knowledge of complex care needs, such as tracheostomy, ventilation, bowel care, and PEG feeding.

Leadership Skills: The ability to inspire and motivate a team.

Strong Communication: Excellent verbal and written communication skills.

Reliable Transport: A full UK driving license and access to your own vehicle.

What We Offer:

Competitive Salary: £30,000 - £35,000 per year.

Career Progression: Opportunities for professional development and advancement.

Supportive Team: A friendly and collaborative work environment.

Rewarding Work: The satisfaction of making a real difference in people's lives.

Ready to Make a Difference?

If you're passionate about providing exceptional care and ready to take on a challenging and rewarding role, apply now!

My client is an established designer, manufacturer and supplier of bespoke, turnkey industrial machinery worldwide. With a reputation for providing the highest levels of product and after service care to their customers, they are currently looking to recruit an experienced Service & Parts professional to lead and manage the development and implementation of a Service and Parts Department which will oversee the entire service and parts lifecycle, from product release, development and to aftermarket support & field service operations.

This is an exciting opportunity to lead a new subsidiary of the business and offers great progression opportunities and the autonomy to guide and grow this new aspect of the business. This role will play a critical role in ensuring customer satisfaction, driving revenue growth and enhancing the overall brand reputation of the organisation.

Key Responsibilities:

• Develop and implement a comprehensive service and parts strategy aligned with overall business objectives.
• Identify and prioritise service and parts opportunities to maximise revenue and profitability.
• Forecast future service and parts demand to optimise inventory levels and resource allocation.
• Lead the development of high-quality service and parts solutions, including diagnostics, repair procedures, and spare parts kits.
• Ensure service and parts documentation is accurate, up-to-date, and easily accessible to field service technicians and customers.
• Collaborate with suppliers to source and procure high-quality, cost-effective service and parts.
• Oversee the planning, scheduling, and execution of field service operations, including installations, repairs, and maintenance.
• Monitor and analyse field service performance to identify areas for improvement.
• Develop and implement training programs to enhance the skills and knowledge of field service technicians.
• Provide exceptional customer support by resolving service issues promptly and effectively.
• Build strong relationships with customers to understand their needs and expectations.
• Implement customer satisfaction programs to measure and improve customer experience.
• Lead and motivate a high-performing team of service and parts engineers, technicians, and support staff.
• Foster a culture of innovation, continuous improvement, and customer focus.
• Recruit, hire, and develop talented individuals to strengthen the team

Experience Requirements

• At least 5 years' experience in service and parts management, ideally gained within a manufacturing or engineering environment
• Strong technical knowledge of engineering principles and product design
• Proven track record of leading and managing high performing teams
• Excellent problem-solving and decision-making ability
• Previous experience of using relevant software tools (ERP / CRM etc.)
• A strong understanding and knowledge of international trade and logistics is advantageous

Service Care Solutions are currently recruiting for a registered manager to join a 4 bedded children's home in Leicestershire on a permanent basis. The position is within a national company who are one of the leaders within the industry and are offering a pay rate of up to £65,500 per year including bonuses. One of the key objectives is to create a home environment which goes above and beyond the needs of the children and young people to allow them to thrive and develop whilst living there. As such, we are looking for someone who is willing to go the extra mile for the children and young people. In return, you will be rewarded with a career defining opportunity to impact on an ambitious and growing service.

Duties of the role will include:

• Overall Management: Responsible for the overall management and smooth running of the residential children's home, ensuring that it operates in line with regulatory standards, organisational policies, and best practices.
• Staff Leadership and Supervision: Lead and supervise a team of residential support workers, ensuring they are well-trained, motivated, and equipped to provide high-quality care and support to children and young people in the home.
• Care Planning and Implementation: Develop and implement individual care plans for each child or young person in the home in consultation with relevant stakeholders such as social workers, parents, and guardians. Ensure that care plans are regularly reviewed and updated to meet changing needs.
• Safeguarding and Child Protection: Maintain a safe and secure home environment for children and young people, always adhering to safeguarding policies and procedures. Act promptly and appropriately to address any safeguarding concerns or incidents that may arise.

The ideal candidate will have:

• Enhanced DBS
• Experience in a similar role
• Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services; or equivalent; or preparedness to work towards the same
• 5 years of experience working with children in a residential care environment and at least one year as a registered manager.
• Full UK Driving Licence

The benefits of working with Eilidh at Service Care Solutions:
* You will receive a dedicated and personal consultant with a vast knowledge of social
work
* We are a nationwide supplier of Social Work staff to over 200 local authorities
which means we have a wide variety of exclusive roles based all over the country
* We provide frequent updates of new opportunities via text and email
* We have an expert payroll service which is processed twice a week

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964.

To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the person specification.

Please include reference to your qualifications that are specified on the person specification within your CV/supporting statement.

Please ensure you anonymise your CV and supporting statement.

About the role

Are you a dynamic leader with a passion for delivering exceptional youth justice/ complex safeguarding services? Do you thrive in a strategic role where you can make a tangible difference?

As head of service, you will provide leadership and drive best practice in the strategic development of a “child first” approach within youth justice and complex safeguarding and translate this into operational delivery of services to children and their families. This will include securing political and high level management and stakeholder agreement in developing and delivering on strategic objectives in youth justice and complex safeguarding.

You will be responsible for the work and co-ordination of several systemic practice groups of multi-disciplinary staff, differently qualified, ensuring standards and performance targets are understood and met or exceeded.

About you

To be considered for interview, your CV and supporting statement will clearly evidence:

• Registration with Social Work England
• Knowledge and understanding of recent research and best practice in the field of youth justice, complex safeguarding and social care to prevent offending and reduce extra familial harm.
• An in-depth knowledge of the legal and statutory framework in which youth justice services and complex safeguarding operate is required, with evidence of successful management within a statutory youth justice or complex safeguarding setting including oversight of performance standards.
• Experience of managing significant and wide-reaching change to professional services, policy development and implementation
• An ability to implement anti-discriminatory practice including promoting anti-racist practice and addressing issues of racism, inequality and injustice
• For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert

About us

The service is a multi disciplinary team with key statutory partners but also with the added richness of key agencies such as drug and alcohol services, dedicated CAMHs worker and speech and language therapist working in partnership with the service.

Bury and Rochdale Youth Justice Service and Rochdale Complex Safeguarding are both part of the Greater Manchester Combined Authority work streams for Youth Justice and Complex Safeguarding and as such are part of exciting and innovative developments such as joint commissioning of Appropriate Adult Contracts, AIM training, GM Remand Pilot and the GM Transformation Plan.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.

Appointment to this post is subject to a enhanced DBS checked against the childrens barred list

If you are interested in what we are offering, and have the skills we are looking for we want to hear from you. If you would like to discuss the post further please contact Abu Siddique on 01706 925468

Interviews will be held on 11th, 12th and 16th December 2024.

Policy on Recruitment of Ex-Offenders
Head of Service - Job Description and person Specification

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Employer Description

South Lanarkshire Council is the unitary authority serving the South Lanarkshire council area in Scotland. The council has its headquarters in Hamilton, has 16,000 employees, and a budget of almost £1bn. The large and varied geographical territory takes in rural and upland areas, market towns such as Lanark, Strathaven and Carluke, the urban burghs of Rutherglen, Cambuslang, and East Kilbride which was Scotland's first new town.

Our vision is for South Lanarkshire as set out in our Economic Strategy is to have one of the strongest and most dynamic economies in Scotland, where businesses, communities, and residents achieve their full potential and prosper.

We will achieve this through three key interrelated themes:

• People - skills, learning and employability
• Place - physical infrastructure and place
• Business - business development and growth

Job Description

Fixed Term Post up to 12 months.

Hours: 37 hours per week, 52 weeks per year.

Work Pattern: Monday to Friday various shifts between 8am - 6pm.

Salary: £19.19 - £19.74 per hour.

View the Early Years Team Leader job profile.

Education Resources are committed to the care and welfare of young people in a childcare environment. We are looking to recruit a Team Leader to join our existing Early Years Teams.

You will work as an enthusiastic, effective member of an early years team supporting, leading and motivating staff to nurture children and create stimulating learning opportunities that deliver a high quality child centred early years provision which meets the needs of our youngest children and their families.

You will be an innovative educator who will work in partnership with others to lead and develop the service.

In addition, you will have significant experience of working within an early years environment and will be committed to on going professional development holding an:

• SVQ3 level 3 Childcare & Education, OR
• SVQ Level 3 Children's Care in Education and Learning, OR
• HNC Childcare in Education, OR
• NNEB

You will also be required to meet the registration requirements of a Practitioner with SSSC and be currently registered.

Please Apply online - All correspondence will be via your email address.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

This post is considered Regulated Work with Children and/or adults, under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children and/or adults.

Preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to a formal offer of employment being made.

Please refer to http://www.disclosurescotland.co.uk for further information about the disclosure process and best practice.

Delivering a Fairer Future

Under the Council’s positive action programme, applications to this post are particularly encouraged from Male applicants.

Foreign Police Check

Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable for any periods living or working abroad.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.

As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• Up to 33 days annual leave which will be calculated into hours on commencement of the role
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave.
• Employee Discounts – including discounts at the cinema.

Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.

Proud member of the Disability Confident employer scheme

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Deputy Manager, you will assist in managing operations within the home in order to reach or exceed goals while assuring the provision of high-quality care. You will be in charge of overseeing the care staff and will be expected to assume full management in the event that the Home Manager is not present.

Through direct instruction and by setting a good example, you will assist in training and supervising care staff in all facets of their work. You will help the Home Manager with pre-admission assessments of residents, ensure that each resident's care plan and daily records are kept up to date, and foster effective communication with the residents' families and other organisations.

Reports to: Home Manager



This role could be for you if you have;

- Previous Deputy Home Manager experience.
- The ability to engage with the service users to understand their needs in order to provide excellent services of care.
- Good working knowledge of CQC standards.
- The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing team.
- Ability to promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home.



Qualifications required for the role

● NMC registered nurse with relevant experience - essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Operations Manager



This role could be for you if you have;

- Previous experience of managing a nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Job Description


We are currently looking for a responsible and motivated SIL Team Leader/Service Manager to join our medium-sized SIL house provider in the Norwest region. In this role, you will be responsible for leading a small facility and ensuring that our Participants receive individualized care and support. Your efforts will empower them to lead fulfilling lives.
Key Responsibilities:

Ensure that clients receive the best possible person-centered support to achieve their NDIS goals in accordance with their individual support plans.
Manage SIL compliance and conduct audits.
Collaborate with the Operations Manager to develop and implement effective processes and procedures.
Engage staff in creating program activities that align with the individual needs and interests of participants.
Oversee the management and reporting of restrictive practices.
Manage time effectively for yourself and others.
Attend regular meetings with staff and


... Click here to view more detail / apply for SIL Team Leader / Service Manager