Total 11,730 Manager level Customer Service job vacancies

Competitive hourly rate!
We are looking for caring, compassionate Senior Carer Unit Manager who has a minimum qualification of SVQ level 3. The following SVQ level 3 elements that are classed as optional units are required for this post:
Unit H5S104(SCDHSC0328) - contribute to the planning process with individuals
Unit DK2X04(SFHCHS3) - administer medication to individuals
Flexibility and the need to be able to adapt
Willingness to partake in additional clinical skills training
Organization skill
Time management
Prioritizing needs of residents
Empathetic
Maintaining confidentiality with residents, stake holders and human resource
Care Home experience is essential at a Senior Care level, should have excellent communication skills and IT competency, can demonstrate compassion and commitment to promoting excellent quality care at all times, focusing on supporting and promoting our residents independence and well-being.
Your duties as a Unit manager will include...
Managing and supervising care staff, displaying effecting use of line management
Administration and management of medication.
Ordering of Medication
Supporting and completing care planning
Supporting with Rota planning and allocations
Communicating with residents’ representatives
Supporting residents with essential care needs including supporting meaningful activities
Facilitating and participating in care reviews, Multidisciplinary meetings visits
Supporting inductions, completing Appraisal and supervision with the care team
Recruitment participation
Supporting and complimenting the nurse in charge in the day to day running of the home, including pre-admission assessments.
If you are looking for a new and exciting opportunity and are committed and passionate about providing the highest quality care then we want to hear from YOU!
You need to prove that you have the right to live and work in the UK. If you do not have this right then your application will be refused.

Salary: £13.00 Weekdays & £13.50 Weekends + £350 joining bonus + Public Holiday enhancements
Contract: Full time
Hours: Monday to Sunday on a rota basis working alternate weekends
Make a Difference Every Day
Join React Homecare and help people live life at home, the way they want, for longer. As a Care team leader, you’ll provide vital support to our service users, ensuring they maintain independence and dignity in their own homes.
Rewarding Work: Make a real impact on people’s lives.
Excellent Pay: Starting at £13.00 per hour, mileage at 35p/mile, and a £350 joining bonus.
Flexible Hours: We offer a full time position on a rota basis
Career Growth: We invest in you with paid training, DBS checks, and ongoing support for your career progression.
Benefits: Enjoy 30 days annual leave including bank holidays, access to occupational health support, and our award-winning health and wellbeing program.
Profit Share: After 12 months, you’ll qualify for our Profit Share Plan, where all employees receive an equal share of the organisation's profits.
Your Role: to support the care staff in their role offering guidance and advise, to carry out care needs assessments, spot checks, on call duties and office duties when required, there is also the need to do some care visits
Enjoy variety—no two days are the same.
What You Need:
Caring Nature: A passion for improving people’s lives.
Flexibility: Adapt to the needs of our service users.
Team Player: Work well with others in a supportive environment.
Ready to Join Us?

Apply today to start your rewarding career with React Homecare and make a difference every day!

An outstanding new job opportunity has arisen for a committed Registered Care Home Manager to manage an excellent care home based in the Uttoxeter, East Staffordshire area. You will be working for one of UK’s leading health care providers

This is a luxury care home and promotes a lifestyle for residents that offers a luxurious environment with exceptional personalised care opening June 2025

**To be considered for this position you must hold an NVQ/QCF Level 5 in Health & Social Care**

As a Home Manager your key responsibilities include:
• Responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs
• Effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting and onboarding new staff and continually develop and encourage your team
• Working with your Area Manager you will continually ensure that business objectives and the Care Quality Commission compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding
• Work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing
• Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing
• Working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building

The following skills and experience would be preferred and beneficial for the role:
• At least 3 years’ experience as a Registered Care/Nursing Home Manager with CQC
• Experience and knowledge of working in dementia care
• Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning
• Proven experience of managing a care team, encouraging, leading and motivating others
• Strong understanding of safeguarding, compliance and care inspectorate
• Passionate, driven, confident and resilient Leader
• Have excellent communication skills with a natural ability to lead, motivate and inspire your team

The successful Home Manager will receive an excellent salary of £70,000 per annum. This exciting position is a permanent full time role working through Days. In return for your hard work and commitment you will receive the following generous benefits:
• 30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
• Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
• Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
• Annual Company and Personal Performance based Bonus Scheme*
• Pension contributions
• Paid for DBS Check
• An excellent range of discounts for restaurants, shops, cinemas, days out and more!
• Annual Staff Awards Programme across all our Homes celebrating our great staff

Reference ID: 6883
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

An outstanding new job opportunity has arisen for a committed Registered Care Home Manager to manage an excellent care home based in the Uttoxeter, East Staffordshire area. You will be working for one of UK’s leading health care providers

This is a luxury care home and promotes a lifestyle for residents that offers a luxurious environment with exceptional personalised care opening June 2025

**To be considered for this position you must hold an NVQ/QCF Level 5 in Health & Social Care**

As a Home Manager your key responsibilities include:
• Responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs
• Effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting and onboarding new staff and continually develop and encourage your team
• Working with your Area Manager you will continually ensure that business objectives and the Care Quality Commission compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding
• Work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing
• Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing
• Working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building

The following skills and experience would be preferred and beneficial for the role:
• At least 3 years’ experience as a Registered Care/Nursing Home Manager with CQC
• Experience and knowledge of working in dementia care
• Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning
• Proven experience of managing a care team, encouraging, leading and motivating others
• Strong understanding of safeguarding, compliance and care inspectorate
• Passionate, driven, confident and resilient Leader
• Have excellent communication skills with a natural ability to lead, motivate and inspire your team

The successful Home Manager will receive an excellent salary of £70,000 per annum. This exciting position is a permanent full time role working through Days. In return for your hard work and commitment you will receive the following generous benefits:
• 30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
• Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
• Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
• Annual Company and Personal Performance based Bonus Scheme*
• Pension contributions
• Paid for DBS Check
• An excellent range of discounts for restaurants, shops, cinemas, days out and more!
• Annual Staff Awards Programme across all our Homes celebrating our great staff

Reference ID: 6883
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe’s top clubs!

We are currently looking to recruit an assistant manager for our clients leading football centre operation. This full time 40 hours a week position.

Responsible for

Assisting with the day-to-day management of the entire complex and supervision of all staff. The positionentails working a flexible shift pattern to provide management cover at all times.

Purpose of Job

To provide a quality, effective and efficient service to users of our clients facilities and to assist the GeneralManager to develop sales and marketing plans to promote and maximise income opportunities. Work with the generalManager to develop & execute operational & sales plans to promote operational excellence and maximiseincome potential.

The Candidate

The ideal candidate will have the following:

· Excellent interpersonal and communication skills – you will need to build a good rapport with customers, team captains, local schools and football coaches.

· Organisation and management skills– you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets.

If you are currently the assistant manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club – this could be the role for you!!

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful you should have:

a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
a relentless approach to delivering the best operational standards in the industry
evidence of optimising sales and performance of a business unit
a passion for people, with evidence of coaching, developing, and progressing your team
an empathetic and compassionate approach
resilience, flexibility, and adaptability, to fit in with our fast-paced environment
be willing to work nights and weekends

Registered Care Home Manager - Required for our Brand New Care Home located in Uttoxeter, Staffordshire ST14 5DS opening Summer 2025 -Part of the Country Court Family
Salary: £70,000 + Bonus (up to 10% per annum) & excellent benefits Are you an experienced registered care home manager who has a passion for high quality care?
Our brand new care home located in the thriving market town of Uttoxeter, will be opening in the Summer of 2025. The home will have 76 beds and with superb facilities will including a cafe/restaurant, cinema room, hair salon, activity room, lounge/dining rooms, a terrace, and a private courtyard, the highest standards of care, support and social interaction will be delivered with dignity, kindness, and compassion.
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 40+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
The Registered Care Home Manager Role:
Our Registered Home Manager role is like no other… Its challenging and busy but also amazingly rewarding!
As a Registered Manager, you will be responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs.
You will effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting and onboarding new staff and continually develop and encourage your team.
Working with your Area Manager you will continually ensure that Country Court’s business objectives and the Care Quality Commission compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding.
You will have full commercial control and work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing.
Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing.
You will also be working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building.
About You:
As well as sharing our values of passion, compassion, and caring nature you will also have the following:

Be no stranger to a busy, challenging Care Home Management role with at least 3 years’ experience as a Registered Care Home Manager with CQC
Experience and knowledge of working in dementia care
Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning.
Proven experience of managing a care team, encouraging, leading and motivating others.
Strong understanding of safeguarding, compliance and care inspectorate.
Passionate, driven, confident and resilient Leader
Have excellent communication skills with a natural ability to lead, motivate and inspire your team

And in return you’ll get!
You will be joining a family business and working alongside a real team-spirited group of people. You will also benefit from our generous range of benefits which include:

30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
Annual Company and Personal Performance based Bonus Scheme*
Pension contributions
Paid for DBS Check
An excellent range of discounts for restaurants, shops, cinemas, days out and more!
Annual Staff Awards Programme across all our Homes celebrating our great staff

Apply Now: If you have the unique qualities and share the values required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones.

Oversight of group performance against key performance indicators on a daily basis The collation and management of the escalations to support discharges from group Maintenance of an accurate group bed state Liaison across the Groups to support with bed flow out if ED and acute medicine Implementation of escalation triggers and working with flow and Nurse in charge teams Supporting to ensure ambulance offloads occur within target timeframes Working across organisational boundaries to support with ensuring mental health patients plans are updated and all stakeholders are informed of ongoing plans Ensuring all clinical staff are appraised of the department and trust position with respect to flow and pending plans. For further details please see the attached job description.

Provide strategic leadership and direction for Integrated Urgent Care services. Monitor the service performance and take immediate corrective action when required. Notify the IUCS Service Director or nominated deputy immediately of any circumstances which may affect the provision of a high-quality service. Ensure the delivery of safe, effective, and patient-centred care. Comply with and maintain Business Continuity plans for all key service areas. Develop and implement clinical policies, protocols and guidelines in accordance with best practices and regulatory requirements for the IUCS service. Implement quality assurance initiatives and monitor compliance with national and local standards through own practice and support to others. Build and maintain strong relationships with internal and external stakeholders, including other healthcare providers and community organisations. Represent the IUCS at meetings, conferences, and other events. Advocate for patient needs and community health issues. Oversee the recruitment, training, and development of clinical and administrative staff. Foster a culture of teamwork, collaboration and continuous improvement. Manage budgets and resource allocation to ensure financial sustainability. Prepare financial reports and forecasts for senior management. Any other reasonable duties as required from time to time Ensure staff compliance with appropriate Trust and HR policies and procedures. Demonstrate and contribute to embedding the GHCs Trust Values across the organisation.

The post holder will operate within their own sphere of competence and agreed acceptance limits of practice to provide expert professional clinical advice to patients, carers and colleagues, ensuring clinical safety and excellence. The Advanced Practitioner will need to prioritise and triage the needs of the patients, accordingly, making any necessary referrals for investigations in the appropriate manner. The post holder will use skills, knowledge and competencies as a qualified Advanced Practitioner in order to be responsible and accountable for managing patient case loads for treatments, referral admission and discharging patients as appropriate. The post holder will lead the EHCH Team providing ward rounds, treatments, and assessments within care and residential homes with the overall aim of reducing unnecessary Hospital admissions and conveyances. This will include proactive LTC management through meetings the needs of residents via excellent service delivery, building strong community relationships and partnership working. The right candidate will have an understanding of Palliative and end of life care and how it affects us all, at all ages. With a growing local older population, more people are expected to enter care and die at an older age and the expectancy as part of the EHCH DES services that we are able to plan and consider peoples wishes and preferences for their end-of-life care and treatment. This will be an essential part of the services delivery for those patients deemed to be entering the final 12 months of life expectancy and this focus will compliment the 6 NHSE ambitions to improve EOL palliative Care Treatments across the health care sector meeting the challenges that lie ahead.

Assistant Service Manager – Full-Time, Fixed-Term (Assisted Living)

Location: Churchfields, Witham, Essex

Contract: 12-Month Fixed Term (with the potential to become permanent)

Salary: £25,087 per annum + enhancements & excellent benefits

Hours: 37.5 hours per week, Monday to Friday (occasional weekends required)

Are you ready to lead, inspire, and make a real difference? At Churchfields in Witham, Essex, we’re searching for passionate and driven Assistant Service Managers to join our team for a 12-month fixed-term contract, with the possibility of becoming permanent.

Why Join Us? - Assistant Service Manager – Full-Time, Fixed-Term (Assisted Living) -Witham, Essex

Churchfields is home to approximately 24 individuals with varying levels of learning and physical disabilities. This vibrant service includes a mix of individual flats, shared flats, and bungalows, all supported by a dedicated team. As an Assistant Service Manager, you’ll work closely with our two Service Managers to lead, motivate, and empower support workers to provide exceptional care.

This is more than just a role—it’s a chance to enhance lives, develop your leadership skills, and be part of a dynamic team that values purpose and excellence.

What Will You Do? -Assistant Service Manager – Full-Time, Fixed-Term (Assisted Living) -Witham, Essex

You’ll be at the heart of our service, supporting Service Managers in daily operations, ensuring compliance with best practices, and driving service improvement. Through hands-on leadership, you’ll model best practices, guide support workers, and ensure the highest standards of care delivery.

Your responsibilities will include:

• Leading and motivating teams, creating a positive and inclusive culture.
• Acting as a role model for best practices during hands-on support.
• Supporting staff development, fostering skills and confidence in the team.
• Managing delegated tasks, balancing priorities, and maintaining professionalism under pressure.
• Ensuring compliance with policies, procedures, and service improvement goals.

What We’re Looking For

We need leaders with the ambition, compassion, and drive to make a difference. If you’re a natural motivator with excellent communication skills, the ability to work under pressure, and a passion for supporting people with learning disabilities, we want to hear from you.

You’ll thrive in this role if you:

• Enjoy developing team culture and bringing out the best in others.
• Have strong organizational skills and a commitment to high standards.
• Are eager to grow and contribute to a forward-thinking organisation.

What’s in It for You? -Assistant Service Manager – Full-Time, Fixed-Term (Assisted Living) -Witham, Essex

At Churchfields, it’s never “just a job.” In addition to a competitive salary, you’ll receive:

• Ongoing professional development and leadership training.
• The chance to make a meaningful difference in the lives of those we support.
• A supportive, team-oriented workplace that values diversity and inclusion.

Join Us

This is your opportunity to step into a role where your leadership can have a lasting impact. Whether you’re looking to develop your career or find work with true purpose, we’re committed to helping you succeed.

If you’re ready to inspire, lead, and grow in a role that truly matters, apply today. Together, we can make a real difference.

Hours: 35 hours per week

Shift Pattern: Monday - Friday 07:00 - 14:30.
Monday - Friday 14:30-22:00
Monday - Friday 9:00 - 17:00

Two week days of 9-5 shifts and Weekend 07:00 -18:00 Saturday and Sunday.

Are you looking for a management role that recognises your care experience with rewarding opportunities?

Do you want to progress your career but not lose contact with the residents you are working to support?

Would you like to work with an organisation that is leading the way in professionalising the care industry by investing in its employees?

If you found yourself repeating ‘yes’ then it’s time to get your CV to hand as we have the perfect opportunity that will enable you to make a direct difference to residents’ lives whilst still progressing into management. We have a vacancy for an Assistant Care Manager at one of our wonderful Extra Care schemes – and you could be just the candidate.

About Extra Care

In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. As an Assistant Care Manager with Housing 21, you will provide high quality and compliant care to our residents and help to manage the team who are based on site 24/7. You will work with the same residents and colleagues every day enabling you to build strong relationships with everyone.

Is it for me?

First-hand experience in the care industry is essential. You will need to understand CQC (Care Quality Commission) regulations, organise employee rotas and develop care plans in line with people’s needs and preferences. But equally as important is a positive attitude and ability to work well with others; at Housing 21 we don’t just administer care, we genuinely care.

About the role

No two residents or days will ever be the same and although our care packages are tailored to individual needs, we pride ourselves on offering the same great service to everyone.

As a friendly yet organised manager, your main responsibilities will include:

Carrying out assessments of new or existing residents, ensuring all allocated residents have a comprehensive care plan in place
Being responsible for the management and performance of care employees by providing induction, line management, supervision and support to a defined number of Care Workers
Supporting the Management Team with all aspects of team management including but not limited to: recruitment, employee induction, training and disciplinary procedures and sickness absence
Contributing to the service’s quality assurance system by way of auditing, conducting observations and responding to residents’ feedback
Preparing rotas in line with commissioned care hours
Acting as the responsible person for the safe running of the care service in the absence of the Registered Manager


Closing date for applications 18 December.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Routes Healthcare – Service Manager - Complex Care-North East and Yorkshire

Are you ready to lead and inspire in the world of Complex Care? Routes Healthcare is seeking a visionary Service Manager to join our team in the North East and Yorkshire region. This is your chance to make a profound impact on the lives of those who need it most.

What we offer:

• A challenging yet rewarding full-time position

  
  

  • Competitive salary up to £60,000, depending on your experience

    
    

    • Performance-based bonuses to recognise your hard work and dedication

      
      

      • The opportunity to inspire complex care services in your region

        
        

        As our new Service Manager, you will be the driving force behind our commitment to excellence. You'll ensure compliance with regulatory requirements while fostering a culture of compassionate, person-centred care. Your leadership will be the cornerstone of our mission to build a community where both clients and care workers thrive.

        You will need to be passionate about making a difference and know how to motivate and inspire a team, we want to hear from you.

        A little about us

        We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care. And that’s not just for our clients but for our workers too.

        For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.

        If this sounds like a company you’d like to be part of, we’re already on to a winner. But how about we sweeten the deal a little more?

        We want to help you flourish in your career - Routes gives you the tools and support you’ll need,so you can focus on what truly matters: delivering good care to your community.

        What does this mean?

        • You’ll be part of a team where everyone comes together/leans on each other.

          
          

          • Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.

            
            

            • Our in-house recruitment team to make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.

              
              

              • Routes Academy, which not only means your workers are highly trained, but both you and your workers have opportunities to progress your careers and develop

                
                

                • We recently rolled out Digital Care Plans, making our operations more efficient

                  
                  

                  • Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs

                    
                    

                    • Were rated ‘good’ with CQC. You’ll need to maintain/improve this

                      
                      

                      And of course, just a few extra little perks like...

                      • Wellbeing and financial support with our Employee Assistance Program (EAP)

                        
                        

                        • 25 days holiday, additional bank holiday leave plus an extra day off for your birthday

                          
                          

                          • Saving for future-you with our Pension Scheme

                            
                            

                            • A competitive salary plus an attractive bonus package based on service performance

                              
                              

                              • A fun, friendly and supportive workplace (we have many great personalities!)

                                
                                

                                So, what do you think? If you’re interested in joining Routes as a Service Manager in the North East and Yorkshire region, here’s what we’re looking for from you:

                                • Someone passionate about putting people first

                                  
                                  

                                  • Organisational & time management skills

                                    
                                    

                                    • You’ll be a motivated self-starter with an enthusiastic approach

                                      
                                      

                                      • Experience in upholding compliance in-line with CQC regulations and industry legislation such as Health and Social Care Act and Care Standards Act and hold a CQC registration
                                        

                                        
                                        

                                        • Experience in managing complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis

                                          
                                          

                                          • Experience of managing a team of healthcare professionals such as case managers and registered nurses

                                            
                                            

                                            • You will need to be a driver with access to your own car for work

                                              
                                              

                                              Your core role will include:

                                              • To take ownership of complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically

                                                
                                                

                                                • Drive a team of nurse and case managers co-ordinate and lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintaining appropriate skill mix to ensure safe and effective clinical practice

                                                  
                                                  

                                                  • Upholding high standards in care and prioritising a person-centred approach

                                                    
                                                    

                                                    • Prioritising individual wellbeing in our care practices

                                                      
                                                      

                                                      • Being a responsive advocate for complaints and safeguarding, and encouraging improvement

                                                        
                                                        

                                                        • Overseeing comprehensive care plans and risk assessments

                                                          
                                                          

                                                          • Providing support for your team and care packages through observations and mentoring sessions, and regularly reviews

                                                            
                                                            

                                                            • To collaborate with stakeholders including integrated care boards (ICB’s), commissioners, clinicians, and multi-disciplinary teams.

                                                              
                                                              

                                                              • An excellent understand of the healthcare market and be commercially driven.

                                                                
                                                                

                                                                
                                                                This could be the start of an incredible journey together, changing lives for people with Complex Care needs in our community. We look forward to hearing from you!

Spread your wings at Mersey Care and apply for a role within our Children and Young Peoples Mental Health Services.

We're recruiting a band 6 deputy team manager within Warrington Children and Young People's Mental Health Service. The post holder will support the Clinical Team Manager in carrying continuing professional and
managerial responsibility for their clinical area. They will also contribute to maintenance of the overall standards, which will include assessment of need and delivery of care within the context of Effective Care Coordination.

You'll be given opportunities to develop your career from day one, so if you have ambition, commitment, and share our aim to deliver perfect care, with regular formal CPD opportunities to further develop your potential.

Young people are our future - make a difference to a young person's life!

Spread your wings and apply now.

Please see attached job description and person specification within documents. Duties include both operational and clinical.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Deputise for the Clinical Team Manager as required.
2. Undertake delegated responsibilities as agreed with Clinical Team Manager.
3. Support the formulation and implementation of clinical and operational practices, and
procedures as appropriate.
4. Participate in the recruitment, selection and induction of new staff.
5. Assist in the management and co-ordination of all services delivered to the service user
within the clinical area optimising all available resources.
6. Support the implementation, monitoring and updating of an operational policy and
philosophy for the clinical area.
7. Ensure the principles of Clinical Governance are incorporated in service delivery by
maintaining a high-quality service based on agreed clinical standards.
8. Ensure that service users are cared for within the confines of their respective Mental
9. Health Act status and adhere to the requirements of the MHA 1983 and the
corresponding Code of Practice. This may include liaison with the home office for
restricted service users
10. Ensure adherence and implementation of Effective Care Coordination.
11. Ensure that Trust policies and procedures are adhered to.
12. Assist in the development of local protocols to ensure a high standard of service delivery
is achieved and maintained.
13. Support the process of staff participation in the formulation of new ideas/suggestions to
improve service user care and service delivery.
14. Provide effective leadership to the designated team.
15. Provide statistical information as required.
16. Ensure service users’ finances, money and valuables are cared for in accordance with
Trust Financial Policies and Codes of Practice.
17. Assist in the maintenance and updating of the unit’s equipment inventories and service
schedules. Ensure regular servicing, maintenance, repair or replacement as required
adhering to Health & Safety, COSHH and Medical Devices Agency regulations.
18. Ensure effective processes of communication are established, maintained and regularly
evaluated within designated team.
19. Assist in the investigation of complaints and incidents at ward level in accordance with
Trust policy.
20. Participate in Serious Untoward Incident investigations/reviews as required
21. Co-ordinate utilities, equipment and services and report/refer issues to respective
managers where necessary.
30/3/22
22. Provide relevant staff with the necessary management supervision regarding the
coordination and delegation of duties, to ensure a comprehensive and consistent delivery
of care is maintained.
23. Ensure that the clinical practice within the clinical area adheres to the Trust’s policies
and procedures.
24. Participate in managerial supervision.
25. Appropriate participation of managing performance of staff as required.
26. Appropriate participation of managing attendance of staff as required.


This advert closes on Wednesday 27 Nov 2024

An exciting opportunity has arisen for a highly motivated and proactive individual to join the team in Litherland walk in centre.

Core duties will include assisting with staff workload planning, rota planning, managing absence, mentoring staff, identifying training needs including supervision and PACE processes, as well as various clinical meeting and diary support, across multiple sites. Working in close proximity with the team leader and operational manager.





To provide leadership management, supervision, and development of an effective flexible administrative team.

In addition the post holder will have an important role in assisting the team leader as a focal point for communication for all staff within the team. The post holder will contribute to the development and management of the administrative and clerical support service provided by Litherland walk in centre.

The post holder will establish, maintain and develop professional working relationships , will work under their own initiative and will have discretion to manage their own workload, whilst remaining aware of the need to manage and delegate tasks appropriate to their team.

To provide an efficient and effective administration function service and support to the multidisciplinary clinical teams.

The post holder will demonstrate an attitude which respects and values both service users and their colleagues alike.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

MANAGERIAL AND LEADERSHIP:

Directly manage and supervise on a day to day basis members of the Administrative Teams to include Personal Development Plans/individual Performance Reviews and provision of advice and support as appropriate.

Responsibility for ensuring the provision of effective and efficient administrative support to a multi-disciplinary team including the organisation of staff ensuring adequate staff absence cover across the service .

Responsibility for providing regular formal supervision for each member of the Administrative Team providing leadership, promoting a learning culture for colleagues and other agencies

Responsibility for the provision of a range of minute taking, administrative and clerical support through staff in the Administrative Team

To co-ordinate/participate in the recruitment process as necessary, including job advert, short listing and interviewing prospective candidates as a member of the interview panel, and liaising with HR with regards to progress.

Support with the completion of E-Roster for the Admin Teams, ensuring documentation is accurate and completed within designated timescales.

Responsibility for the recording of staff absence in accordance with Empactis system policies and processing of the sickness absence policy. In addition, undertaking return to work reviews of the Administrative Staff.

Monitor quality standards in the administrative team in respect of departmental communications including manual/computer data, file archiving etc.



GENERAL:

To work on own initiative with minimal supervision. Prioritising workload, initiating action and resolving and referring problems as necessary and working to meet deadlines.

Responsibility for quality checking of Data Quality information and input/extract data providing reports/statistics as required.

Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required and that complex and sensitive information is communicated with empathy and reassurance.




This advert closes on Wednesday 27 Nov 2024