Total 180 Manager level Quality Assurance / Control job vacancies in South East London, London

The PumpHouse, Kununurra's premier waterfront restaurant showcasing the region’s best views and produce, is seeking to appoint a highly competent and experienced Restaurant Manager to join our team in January 2025.

Kununurra is the gateway to the East Kimberley, WA surrounded by breathtaking scenery, rock formations, and waterways. This established town with a population of close to 8,000 has a major supermarket, restaurants, primary and secondary, Tafe, medical centres and hospital and an outdoor drive-in theatre. Kununurra is conveniently linked by air to Darwin, Broome and Perth.
The Pumphouse is part of the HMC group of businesses which includes Nexus Airlines, Aviair, HeliSpirit, Freshwater East Kimberley Apartments and Bungle Bungle Savannah Lodge.

About the role
Key duties and responsibilities include:
Collaborate with the General Manager on the development of the business strategy.
Develop and execute strategies to drive revenue growth and increase profitability.
Prepare budgets and regular reporting.
Work closely with the Head Chef to prepare menu concepts that align with the business strategy.
Oversee and participate in the recruitment, training and management of all restaurant employees.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Assist in the development of operational procedures to ensure consistent levels of customer service.
Ensure the restaurant complies with all Safety, HR and other regulatory requirements.
A passion for delivering exceptional customer services and ability when required to handle customer complaints and feedback and action appropriately.

About You
A minimum of 4 years management experience in a full service a la carte establishment.
Demonstrated experience applying strategies resulting in the operation of a profitable restaurant.
Ability to assume full responsibility of restaurant (front and back of house) operations and work with limited supervision and guidance.
Self-motivated with a positive outlook and ability to solve problems on your feet.
Be a confident leader that can foster a supportive and fun workplace, motivate employees to achieve their best and delegate with confidence.
Hold a current Approved Managers Licence.
Hold a current ‘C’ Class Driver’s Licence.
Be confident in the use of MS Office Suite and POS Systems.

What we offer
The PumpHouse Kununurra aims to provide all our employees with a positive and rewarding work environment, with opportunities to learn and grow.
In addition, we offer:
Subsidised accommodation
Salary sacrifice / salary packaging benefits available
A friendly and positive team environment
Opportunities to explore Kununurra and surrounds and take advantage of staff discounts across other HMC group businesses.

How to Apply
If you think that this is the right role for you, please submit a cover letter addressing your suitability for the position and a current CV to careers@hmconsolidated.com.au.

Please be advised only shortlisted applicants will be contacted. No agency applications will be accepted at this time.

You will oversee the team responsible for providing the revenues and benefits databases

You will be responsible for the monitoring, and the extraction and completion of all government returns for the Revenues & Benefit Service.

You are responsible for the Council’s statutory subsidy reporting requirements and to monitor and proactively manage expenditure, and safeguard and maximise housing benefit subsidy.

You will be responsible for the existing outsourced contract management, forming good working relationships with any third party appointed, and to assist in the completion of Government Returns, in monitoring performance in relation to expenditure for Revenues & Benefits.

This is a full time role on a Temporary basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

Join us as a Compliance Communications Manager

• This is an exciting opportunity which will give you the chance to use both your compliance knowledge as well as your creativity and communication skills
• You’ll deliver communications for the Compliance function, in-line with the bank’s policy and governance
• It’s a role which will see you working closely with senior managers, setting the tone from the top

What you'll do

In this key role, you’ll be designing and delivering a Compliance communications plan, in-line with business objectives and strategy. You’ll deliver internal compliance related communications, employee events and townhalls, all the while leveraging support and advice when applicable. We’ll also look to you to collaborate with other teams, such as C&I and Group Communications, and act as a valued and trusted strategic partner to the senior managers.

Additionally, you’ll be:

• Assisting in the creation of a strategic narrative and plans that support NatWest Markets' overall strategy and connect to the priorities of Compliance
• Identifying key compliance communications priorities through the provision of diagnostic, analysis and decision support
• Reacting to Compliance communications needs as required, providing sound advice, effective solutions and optimal channel selection to deliver the desired outcome
• Driving and drafting compliance content as part of the execution of the wider compliance plan
• Advising on the most appropriate metrics to measure the effectiveness of communications beyond engagement or click rates
• Contracting third party suppliers and managing the costs and services required effectively
• Establishing and deploying robust compliance communications frameworks which meet the strategic needs of the bank

The skills you'll need

We’re looking for someone with a good understanding of compliance risks as well as excellent communications, networking and influencing skills, at a senior level. Additionally, we’ll expect you to have strong project management experience, and experience of managing multiple stakeholders.

You’ll also need:

• Good understanding of compliance and conduct risk and the compliance regulatory environment
• Good working knowledge of different communications tools (e.g. Poppulo), channels and formats that can be deployed
• Excellent creative and innovative skills
• Excellent communication skills
• A structured and systematic approach to documenting processes and evidencing that communications have been scoped, drafted and measured for effectiveness in line with agreed processes

Join us an Electronic Trading Risk & Control Manager

• We're looking for someone with a commercial and strategic mindset to advise business and technology leads on the mitigation of electronic trading risks
• You’ll be running and improving our three electronic trading control life cycles; algorithm, automated control, and electronic platform
• It’s a chance to work with a variety of stakeholders, giving you a platform to raise your network and career profile across the business

What you'll do

This role will see you providing electronic trading risk expertise to enhance our global risk and control framework. We’ll look to you to review and assess our adherence to the relevant electronic trading policies, and assist with administering the electronic trading governance structure.

Your other key responsibilities will include:

• Investigating and responding to electronic trading risk issues, internal reviews and regulatory inquiries
• Performing independent real time monitoring of algorithmic trading activity
• Assessing existing automated controls for established and emerging risks, identifying gap and weaknesses in the control environment
• Delivering regulatory remediation in the electronic trading space
• Identifying and mitigating non-market risks inherent in the electronic trading businesses
• Collaborating with business risk managers to deliver the risk and control agenda for the business

The skills you'll need

To succeed in this role, you’ll need operational experience in an electronic trading business together with knowledge of financial services businesses, including investment banking. We’d also like you to hold a Science, Technology, Engineering or Mathematics degree, or appropriate analytical qualifications.

You’ll also need:

• Knowledge of financial services risk and control at different levels of an organisation
• A clear track record of delivery and the ability to work to deadlines and adapt to changing priorities
• The ability to think strategically and to develop targeted and intelligent solutions which are appropriate for the business

A Vacancy at Moorfields Eye Hospital NHS Foundation Trust.


Previous Applicants Need Not Apply

Moorfields is a leading national and international Trust providing high quality services to patients in partnership with other providers at a number of locations. The Trust has invested in its comprehensive approach to governance to match its ambition to improve eye care. The newly created post of Information Governance Manager for Research and Compliance joins a dynamic team supporting the Head of Information Governance to deliver great IG performance across clinical care, research, and education.

This is a great opportunity to develop your career by joining a world leading care provider with a record of innovation and teaching. The successful candidate will be a team player with a track record of best practice IG delivery in a care provider or research environment, and will be able to demonstrate how good IG compliance supports care now and in the future

The IG Managerfor Research and Compliance willsupport colleagues at all levels tofacilitatechange as part of the Trust’s ambition to use data efficientlyand effectively supporting strategicinnovationtodeliverclinicaltransformationin the short,mediumand long terms. Workingwithpartnersinthe UKand beyond, the post holder will be supported to develop in role and contribute to wider developments at Trust and in collaboration with providersand other stakeholdersin the care system. The IG team is based at CityRoad, butwill move to the St Pancras site in time.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.


• Coordinate and manage IG operations in support ofresearch,keeping the Head of IG, the DirectorforResearch,and the Chief Operating Officer for INSIGHT apprised ofoutcomesand escalating issues asappropriate.
• Provide expert and specialist IG advice andexpertiseon health research and related data access initiatives, developing high-quality,user-friendlyandaccurateguidance in a range of formats.
• Provideexpertiseand advice on research management and proposals (grant applications), including research ethics and data sharing/licensing and/or service agreements involving personal data,liaisingwith the Head of IG and Moorfields General Counsel whereappropriate.
• Manageinformation assetaccessionand informationsecurity reviews relating toresearch proposals, including Informationriskassessments,dataprotectionimpactassessments for new and existing research systems/processes/projects involving processing of data, ensuring that proposals are compliant and in the required format forapproval.
• Ensureresearch relatedpolicies, procedures and guidelines are compliant withdataprotection legislation andare implementedeffectivelyand efficientlyacross theresearch function.
• Assess and report on the discharge ofproceduresandprocessestoidentifygaps in current practice, and whererequiredmake recommendations.
• Work with themanagers andprincipleinvestigatorsto ensure the maintenance oftheir entries to theinformationasset register.
• Develop and providetailoredIG training and guidance forresearch colleagues.
• Investigate and report on IG complaints and incidents in line with Trust policy asrequired, particularly where theyare linkedto research.


• Coordinate, develop and reviewappropriate information-sharingprotocols that provide clarity of purpose and enable streamlining of information disclosure routes.
• Ensure theTrust iscompliant with legislative requirement for data sharing or licensing.
• Supportresearch leadershipwith the production of IG related data and reports, including for Moorfields Research Management Committee, Research Governance Committee, and for HDRUK purposes.
• Provide input to the Trust’s IG and corporate risk registers and reporting requirements.
• Manage the NHS Data Security and Protection Toolkit (DSPT)activity, including the collation and provision of evidence, and coordination of returns.
• Assist with DPA requests relating to research (including requests that overlap between the DPA and theFoIA) and respond to DPA complaints where necessary.
• Toassistthe Head of IG with IG Departmental work planning.This includes planning and coordinating specialist project advice and technical support,planningand coordinating specialist advice and guidance.
• There is an expectation that the postholder maybe responsible forcontractors/consultants hired to undertake a discrete piece of service work, and/or agency temporary staff.
• Monitor andsupport internal and managementauditof researchprocesses toidentifyIGgaps or weaknesses in current practices or systems.Ensure all recommendationsare implementedto deliver an improvement intheresearch functiondelivery.
• Provide leadership for, andtheIG elementofresearch governancegroups, ensuring terms of references are up to date and aligned with other governance structures at the Trust
• Manage,supportand developtheInformation Compliance Officer.
• AttendexternalInformation Governance andResearchForums to develop strong and productive relationships with Information Governance leads in other NHS organisations and with wider stakeholders and to help influence the national policy agenda on Information Governance.




This advert closes on Friday 8 Nov 2024

About the role

We are looking for a customer focussed Compliance Investment Manager to join our growing Asset Strategy and Delivery team. You will play a key role in leading PCH’s investment approach to ensure our residents homes remain safe, warm, affordable and sustainable.

Our ideal candidate for this role is someone who:

Has experience of mechanical and electrical and compliance procurement and contract management.
Has extensive knowledge of Electricity at Work Regulations and BS7671 or equivalent gas qualifications
Has experience of contract preparation, documentation and supervision in compliance with the Procurement Act.
About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:

If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.

For an informal discussion about this role, please contact Laura Haynes, Head of Asset Strategy & Delivery on 07468533444.

This post is not suitable for job share.

Shortlisting Date: 20th November 2024

Interview Date: 5th December 2024

If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Living and Working in Plymouth

Proud member of the Disability Confident employer scheme

Coordinate and manage IG operations in support of research, keeping the Head of IG, the Director for Research, and the Chief Operating Officer for INSIGHT apprised of outcomes and escalating issues as appropriate. Provide expert and specialist IG advice and expertise on health research and related data access initiatives, developing high-quality, user-friendly and accurate guidance in a range of formats. Provide expertise and advice on research management and proposals (grant applications), including research ethics and data sharing/licensing and/or service agreements involving personal data, liaising with the Head of IG and Moorfields General Counsel where appropriate. Manage information asset accession and information security reviews relating to research proposals, including Information risk assessments, data protection impact assessments for new and existing research systems/processes/projects involving processing of data, ensuring that proposals are compliant and in the required format for approval. Ensure research related policies, procedures and guidelines are compliant with data protection legislation and are implemented effectively and efficiently across the research function. Assess and report on the discharge of procedures and processes to identify gaps in current practice, and where required make recommendations. Work with the managers and principle investigators to ensure the maintenance of their entries to the information asset register. Develop and provide tailored IG training and guidance for research colleagues. Investigate and report on IG complaints and incidents in line with Trust policy as required, particularly where they are linked to research. Coordinate, develop and review appropriate information-sharing protocols that provide clarity of purpose and enable streamlining of information disclosure routes. Ensure the Trust is compliant with legislative requirement for data sharing or licensing. Support research leadership with the production of IG related data and reports, including for Moorfields Research Management Committee, Research Governance Committee, and for HDRUK purposes. Provide input to the Trusts IG and corporate risk registers and reporting requirements. Manage the NHS Data Security and Protection Toolkit (DSPT) activity, including the collation and provision of evidence, and coordination of returns. Assist with DPA requests relating to research (including requests that overlap between the DPA and the FoIA) and respond to DPA complaints where necessary. To assist the Head of IG with IG Departmental work planning. This includes planning and coordinating specialist project advice and technical support, planning and coordinating specialist advice and guidance. There is an expectation that the postholder may be responsible for contractors/consultants hired to undertake a discrete piece of service work, and/or agency temporary staff. Monitor and support internal and management audit of research processes to identify IG gaps or weaknesses in current practices or systems. Ensure all recommendations are implemented to deliver an improvement in the research function delivery. Provide leadership for, and the IG element of research governance groups, ensuring terms of references are up to date and aligned with other governance structures at the Trust Manage, support and develop the Information Compliance Officer. Attend external Information Governance and Research Forums to develop strong and productive relationships with Information Governance leads in other NHS organisations and with wider stakeholders and to help influence the national policy agenda on Information Governance.

Job Responsibilities

• Plan for quality assurance activities with timelines and effort estimates and manage resources to support testing demand.
• Discuss and work with System Analysts & development teams and SMBC to understand the testing requirements to determine testing coverage and collect sample test data (if available).
• Review documentations created by QA Team Lead, Senior System Analyst and/or vendor to ensure quality.
• Track testing activities against test plans and track defects (Log Defect with assigned Severity, Retest and Close Defect) discovered to resolution. Report statistics and statuses to PM.
• Provide guidance and mentorship to the team and ensure process and compliance is met. Provide direction, support and set performance goals to the team.
• Timely escalate issues to manager.
• Support on hiring matters such as interviews where required.
• Onboard new joiners to their roles.
• Coach and guide team members on their jobs.
• Manage and motivate team performance, guided by performance management framework.
• Engage team members to identify and support them on their career aspirations and development plans.

Job Requirements

• Diploma/ bachelor’s degree in computer science.
• Min. 10 years' experiencing working as Quality Assurance Analyst/ Tester in a bank, FI or a consultancy company.
• Familiar with defect management tools.
• Ability to understand technical jargons and some understanding of technology environment setup.
• Possess strong planning skill and is positive and proactive in his/her approach.
• Excellent communication, interpersonal and presentation skills.

Compliance and Quality Assurance Manager for Regulated Service & Resources needed in East London

The rate is £36.05ph PAYE

This is a temporary role

The reference number is: RQ1398469

The successful candidate will be responsible for taking a proactive approach in overseeing Ofsted registration of supported accommodation providers as per The Supported Accommodation Regulation 2023 and quality assuring children’s placement/homes.

The role will monitor, and improving the standards of homes for children by undertaking quality assurance visits and ensuring accommodation providers we use are Ofsted Registered as per the above regulation and monitoring and improving the standards of homes for children and young people.

The post holder will ensure the highest quality of service delivery in terms of the care, support and health & safety within the homes our children reside in that meets Ofsted’s minimum quality standards.

The post holder will contribute in ensuring placement stability for children in our care, as well as ensuring all homes provider’s compliance documents and policies are gathered, reviewed and kept securely.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Vice President, Wealth Investments EMEA, LATAM, NAM Control Testing Leader - Hybrid (Internal Job Title: Business Risk and Control Officer - C13) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Product and Operations departments.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Testing Utility; and is an execution-oriented individual contributor position accountable for end-to-end controls monitoring of the Wealth Products and Operations department – i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls monitoring/testing.

The Wealth Products and Operations Control Testing Leader is a subject matter expert on overall controls monitoring, with an excellent level of understanding of control testing and who closely follows latest trends in controls testing and adapts them for application within their own job and covered businesses and functions.

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.

In this role, you’re expected to:

• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
• Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC).
• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup.
• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions.
• Performs a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures.
• Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business.
• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from control testing design to performance management and control testing platforms basics.
• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Support other relevant work efforts of the department where needed and as directed by their manager.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5+ years relevant experience, 3+ years in Risk & Controls roles.
• Subject matter expert on controls design, execution and/or control testing.
• Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Effective communication, written and presentation skills.
• Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
• Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).
• Bachelor’s/University degree, Master’s degree preferred.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

We’re currently looking for a high caliber professional to join our team as Officer, Funds Portfolio Compliance Manager - Hybrid (Internal Job Title: Fund Accounting Intmd Analyst - C11) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Intermediate Analyst is an intermediate level position responsible for participating in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

Responsibilities:

• Monitor the work activities to ensure timeliness and accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Process daily work in a timely and accurate manner as well as act as an escalation point for questions and research
• Review associate work and provide signoff for complex transactions or sensitive clients
• Assist in developing training materials and training employees, and act as escalation point for questions and research
• Ensure procedures and controls are followed and the integrity of the data processing environment is maintained
• Support and oversee overall fraud quality control both monetary and non-monetary
• Assist manager in identifying need for and implementing procedural changes, assist in BAU administration of team, and act as backup for manager
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of relevant experience
• Chartered Accountant /CFA/MBA
• Experience in accounting, finance, or business-related area
• Experience in fund administration, change management, and/or project management
• Demonstrated Subject Matter Expert (SME) knowledge in related area
• Consistently demonstrates clear and concise written and verbal communication
• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as as Vice President, Wealth - IPB and Private Bank Control Testing Leader - Hybrid (Internal Job Title: Business Risk and Control Officer - C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Product and Operations departments.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Testing Utility; and is an execution-oriented individual contributor position accountable for end-to-end controls monitoring of the Wealth Products and Operations department – i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls monitoring/testing.

The Wealth Products and Operations Control Testing Leader is a subject matter expert on overall controls monitoring, with an excellent level of understanding of control testing and who closely follows latest trends in controls testing and adapts them for application within their own job and covered businesses and functions.

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.

In this role, you’re expected to:

• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
• Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC).
• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup.
• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions.
• Performs a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures.
• Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business.
• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from control testing design to performance management and control testing platforms basics.
• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Support other relevant work efforts of the department where needed and as directed by their manager.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5+ years relevant experience, 3+ years in Risk & Controls roles.
• Subject matter expert on controls design, execution and/or control testing.
• Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Effective communication, written and presentation skills.
• Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
• Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).
• Bachelor’s/University degree, Master’s degree preferred.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

What's involved with this role:

Interim Customer Care & Quality Manager

Reference no: CLA TCL 0009 6CEC / 1

Pay Rate: £25.48 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 6 months

City: CROYDON, LONDON

Croydon office Tues/Wed/Thurs. Home working on Mon/Fr

Role would have a team leader reporting into the who has approx 9 direct reports who are the customer and quality exec who log the defects.

The role is the manager position to ensure the TL and team log and complete all defects in the agreed timescales and work collaboratively with the construction teams to escalate where needed for swift resolution. A strong manager who could pick it up quickly with strong transferable skills. They definitely need to be strong on CRM, excel and reporting.

Qualifications:

A degree in business administration or a related field is often required.

Knowledge:

Knowledge of defect management as they may struggle otherwise with knowing what is wrong with the process/team etc.

Experience:

Experience in customer service, management, or quality assurance can also be beneficial.

Skills & Abilities:

Excellent communication and leadership skills
Ability to analyse data and make decisions based on their findings.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: CLA TCL 0009 6CEC / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Quality Manager

Our client is seeking a skilled and experienced Quality Manager to join the team. The successful candidate will be responsible for maintaining AS9100 certification, managing the company's Quality Management System, and overseeing internal and external audits. The Quality Manager will also focus on continuous improvement to ensure the cost of poor quality is driven down and ensure constant improvements where possible in terms of quality delivered to customers

Responsibilities for Quality Manager

- Maintain AS9100 certification
- Manage the company's Quality Management System
- Host internal and external audits
- Conduct Quality awareness sessions
- Drive continuous improvement initiatives
- Lead the inspection team
- Investigate non-conformances and report findings
- Present Quality KPIs to the Senior Management team
- Mentor team members in process improvements
- Utilize Six Sigma Quality tools

Qualifications and Experience for Quality Manager

- HND in manufacturing or equivalent experience
- AS9100 qualified auditor (internal or external)
- Previous experience as a Quality Manager in a similar role
- Detailed knowledge of AS9100
- Conversant with Six Sigma Quality tools
- Excellent written and verbal communication skills
- Professional demeanor in customer interactions
- Analytical and problem-solving skills
- Focus on detail and continuous improvement

Benefits for Quality Manager

- Basic Salary of £55,000 - £60,000 per annum
- Half day Friday
- Pension
- On-site parking

Job Purpose

· Drive all Oceanfreight Operational KPI performance of all Asia Pacific countries and support the countries in achieving their KPIs as well as the productivity and data quality benefits intended to be delivered through these KPIs.

· Drive the strategic design and change of any KPIs where needed

Differentiator

· Subject matter expert and strategist who applies advanced knowledge of the job area and Oceanfreight processes typically obtained through advanced education and work experience

· Manage projects / processes and delivers results and strategy with minimal supervision

· Problems faced are difficult and complex and need strategic vision to design the best way forward

Main Responsibilities

· Drive Operations process and performance improvement plans with in-depth analysis and potential solution proposals as well as strategic vision to meet KPIs as well as productivity and data quality goals

· Drive the impact of process and system changes to ensure quality, efficiency, and improvement

· Understand and analyse operational data and statistics to identify further opportunities, develop action plans, and implement process improvements and operational strategic vision

· Cooperate with Global, Regional and Country Operations & Compliance teams with various analysis and process improvements and provide ad-hoc assistance to country, regional and global senior management

· Formulate innovative business and technical solutions within a strategic framework to improve operational effectiveness

· Consolidate the results of improvement projects and compose relevant report on progress and results

· Drive best practices to identified key risk areas and resolve them

· Support the design the Global landscape and strategy for operational topics within Oceanfreight

Stakeholders

· Connect with and influence other specialist departments such as, but not limited to, BPO/IT Training, BPO/IT CIS (Customer Information Services), Global Oceanfreight Operations, etc.

· Build strong, trusting cross functional relationships with DGF senior managers such as Country Oceanfreight heads and country managers, regional Oceanfreight head and Regional CEO

· Understand customer and key stakeholder interests and concerns such as Oceanfreight Operators in country, supervisors, and country management. Advise stakeholders of purpose, goals and strategy behind projects

· Provide technical and system guidance to line managers and operators

Management Responsibility

· Individual contributor who may manage some employees

· Directs the work of country level professionals and (senior) manages process and programs affecting country operational productivity and contribute direct to their bottom line

· Coach and review the work of country level professionals and operators

Required Skills

Operations Management, Process Engineering, Business Processes, Quality Control, Net Promoter Score, Reporting, Performance Management, Process Improvement, First Choice, Change Management, Cost Reduction, Workflow Automation, DGF Business Knowledge, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications

· Bachelor’s Degree or equivalent experience/qualification

· More than 6 years of experience