Total 9,394 Others information technology job vacancies in The United States of America

JOB SUMMARY

The Information Technology Associate is responsible for providing first-line Level-1 and Leve-2 IT Technical support to end users for computer hardware, software, and network issues. This role involves responding to help desk tickets, troubleshooting basic to advanced problems, and escalating more complex issues to next Level support. This role requires in-depth knowledge of computer systems, software, and networks, as well as strong troubleshooting and problem-solving abilities. The ability to provide weekend support as needed, and being on standby for emergencies are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Respond to help desk requests and provide technical assistance to users.

Respond to tickets in accordance with SLA guidelines

Diagnose and resolve technical issues related to hardware, software, and network connectivity.

Install, configure, and maintain computer hardware, software, and peripheral devices.

Provide support for operating systems and standard software applications.

Monthly Security Patch compliance for end user PC’s

Escalate unresolved issues to next Level support as necessary.

Follow up with users to ensure issues are resolved satisfactorily.

Provide basic training and guidance to users on IT-related topics.

Perform system administration tasks such as user account management, software installations, and updates.

Troubleshoot and resolve network issues, including VPN, Wi-Fi, and LAN connectivity problems.

Maintain and update documentation for IT systems, procedures, and troubleshooting steps.

Conduct root cause analysis for recurring issues and implement long-term solutions.

Assist in the deployment and maintenance of IT infrastructure, including communication equipment's, and network devices.

Participate in IT projects and provide technical expertise as needed.

Ensure compliance with IT policies and procedures

Provide onsite and remote support to end users

Professional support to Company Senior Executives

Procurement process of IT hardware and Accessories

Plan, schedule, test and implement hardware/software maintenance requirements, upgrades and new installs

Administer and maintain end user accounts, permissions, and access rights

Perform laptop and desktop builds from the corporate image

Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed.

Provide weekend support and standby assistance as required.

May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

Strong understanding of computer hardware, operating systems (Windows, MacOS, Apple IOS), and software applications.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Proficiency in network knowledge and troubleshooting (TCP/IP, DNS, DHCP, VPN).

Experience with system administration tasks (Active Directory, Office 365,Share Folder, Software Installation)

Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail.

Excellent problem-solving skills and the ability to work under pressure.

Reliability and punctuality in adhering to office hours.

Working knowledge of office automation products and computer peripherals, like Laser and barcode printers and RF scanners

Strong organizational and time management skills

Learning agility - Has the ability to learn, grow, and change over time and consequently develop new skills, rather than simply enhance those that he/she may already have.

Teamwork - Works collaboratively with a group of people in order to achieve a goal

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor's degree in Information Technology, Computer Science, or a related field. Diploma holders with experience will be considered.

Minimum of 1 - 2 years of experience in IT technical support role

Job Description:

• Investigate, troubleshoot and resolve IT-related issues (including software, hardware, systems, networks, printers and scanners).
• Support all IT infrastructure and operations within the company, while ensuring the security and privacy of networks.
• Manage vendors on IT matters such as issue escalation and projects.
• Provide support in the operation of all technologies including office networks.
• Setting up and maintaining of equipment
• Ensure security and privacy of networks and computer systems.
• Establish and ensure proper IT asset tracking including hardware and software licenses.
• Maintain IT Systems, inventory, and infrastructure documentation.
• To assist the team in all IT-related duties and activities.
• Setting up accounts for new users n management of dc
• Support HR in onboarding new joiners to set up their computers and run through an IT induction on their first day.

Job Requirements:

• High Proficiency in MS Office
• In-depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Basic understanding in TCP/IP and LAN technology
• Knowledge of Windows
• Translate business requirements, questions, problems related to innovative and effective IT solutions related to Mid-range workflow, ECM and middleware systems.
• Proactive team player with the ability to work independently with minimal supervision
• Good communication and problem-solving skills
• Must be able to commit to 5 work days and 1 Saturday (half-day) per month.

Job Responsibilities:

• Oversee the day-to-day operations of the IT department, ensuring Network & Systems services can meet the needs of the organization, including end user support.
• Perform the user administration of MS O365 and other in-house systems.
• Manage and ensure effectiveness of cyber security solutions, including firewalls, anti-virus software, and intrusion detection systems.
• Liaise with other global offices IT team on new systems/services rollout.
• Co-ordinate between the vendors and the project team to ensure deliverables are met.
• Manage ICT budgeting and expenses and to allocate resources effectively.
• In charge of all assets and software licensing management.
• Identify emerging technologies and trends that could benefit the organization.
• Develop and maintain documentation and guides of IT server, application software administration, operation and backup, network diagrams and system servers layout, IT asset inventory.
• Develop and documentatioin of IT policies and SOPs (not limited to PDPA and Cyber security Act)

Job Requirements:

• Bachelor's degree in Computer Science, Computer Technology or the equivalent.
• Strong knowledge of IT infrastructure, software development, and cybersecurity best practices.
• Strong analytical, problem-solving and good vendor management skills.
• Good communication skills and able to communicate with the senior management team and business stakeholders.

Interested candidates may apply directly to Patrina Tan (Reg ID: R1103695), patrina@eps.com.sg

Job Description

The End User Computing (EUC) team in SIA provides IT services for all SIA Group employees in Singapore and Overseas. We are looking for an experienced professional with relevant experience to be part of the EUC team and play a significant role in modernizing our enterprise authentication system. This position also offers significant opportunity to contribute to the enhancement of our security posture by enabling Multi factor Authentication (MFA) and Single Sign-On (SSO) solutions.

Responsibilities

•Design, implement, and maintain a robust enterprise authentication system with a focus on Multi-Factor Authentication (MFA) and Single Sign-On (SSO).

•Evaluate and assess various solutions available in the market and conduct Proof of Concepts (PoC) to determine the best fit for the organization.

•Stay abreast of industry best practices and emerging technologies to continuously enhance and improve authentication mechanisms.

•Collaborate with cross-functional teams to ensure alignment with overall security strategy.

•Develop and execute a comprehensive migration plan to transition users to the new MFA solution.

•Implement effective change management strategies to minimize disruption and ensure a smooth transition.

•Collaborate with application owners and development teams to seamlessly integrate applications with the new SSO solution.

•Define standard and create authentication patterns for application integration.

•Troubleshoot and resolve any issues related to SSO integration, ensuring optimal performance.

•Act as a subject matter expert and provide guidance to internal stakeholders.

Required Skills

•Bachelor’s degree in computer science, Information Technology, or a related field.

•Proven experience in designing and implementing enterprise authentication solutions.

•Solid understanding of Single Sign-On (SSO) and experience with SSO solution implementation.

•Familiarity with identity and access management (IAM) concepts and technologies.

•Strong knowledge of security best practices.

•Excellent communication and interpersonal skills to collaborate effectively with teams.

•Good working knowledge in Active Directory, Single Sign-On, 2 Factor Authentication, Encryption, LDAP/LDAPS, RADIUS protocol, SAML 2.0, Open ID Connect and OAuth 2.0.

•A good understanding of SDLC and Agile methodology.

•Enterprise Architecture (TOGAF) or Microsoft Certification (MCSE) preferred.

•Exposure to ITIL (Incident, Problem & Change management) preferred.

•Ability to work independently, multi-task, and take ownership.

Job Description

The successful candidate will join the one of SIA Group's Cloud/DevOps teams and will be responsible for the following:

• Administering cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.
• Performs system administration activities in accordance with company policies and procedures.
• Troubleshoot, performs root cause analysis, implements corrective/preventive actions during and after an incident.
• Create and maintain documentation and processes for troubleshooting, maintaining, and configuring systems.
• Operates within assigned budget and demonstrates fiscal responsibility.
• Support audit and infrastructure/network security scans, disaster recovery and security related drills.
• Build automation wherever possible to improve development team’s agility.
• Implement Infrastructure-as-Code (IaC) on AWS, Azure or GCP.
• Provide training or conduct talks to the cloud community within the company.
• Explore, learn and deploy new technologies that will help the company to reduce cost or improve operational efficiencies.
• This position requires periodic system administration outside normal business hours.
• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• Possess a degree in Information Technology or related fields.
• Minimum of 3 years of IT experience with at least 1 year of hands-on experience in AWS Cloud.
• AWS Certified Solution Architect (Associate) preferred.
• Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.
• Advanced python/ansible scripting skills for provisioning and automating dynamic cloud infrastructure.
• Hands-on experience with Docker containerization and Kubernetes orchestration preferred.
• Strong analytical, project management, communications and interpersonal skills.
• Demonstrate strong knowledge in infrastructure areas such as virtual server technologies, networking, internet protocols, scripting & monitoring tools and IT Security.
• Experience in API Management (AWS API Gateway, Tibco Mashery), Platform as a Service (OpenShift, Cloud Foundry) and DevOps are preferred.

Glencore Australia have a number of opportunities opening to graduating or recently graduated university students to join our Graduate Program commencing in February . As a valued member of our team, you will play a crucial role in a global organisation that is committed to your success. Join us on this exciting journey and make a meaningful impact on your professional development.
About Us
As a key player in Australia's mining landscape, Glencore spans across 23 mine sites, responsibly sourcing commodities that advance everyday life. From the copper, cobalt and nickel powering the electric vehicle revolution, and the energy products like coal to help keep the lights on, what Glencore does, touches every part of life. Our portfolio enables the transition to a low-carbon economy, while meeting society?s energy needs. Beyond our extensive portfolio, Glencore offers unparalleled career and development opportunities, fostering strong communities. Join Glencore to be ... Click here to view more detail / apply for Graduate ? Information Technology, Coal Assets Australia

What skills and experience we're looking for

You will need to:

• be able to teach all key stages with clear, positive impact on student achievement
• possess good behaviour management skills, working and understanding the key Health and Safety requirements
• be a good and effective communicator at all levels
• be open minded, creative, and inspirational in your style of teaching
• commit to working collaboratively with colleagues and students
• utilise a variety of teaching methods and ensure that your lessons are suitably challenging and engaging for all students

What the school offers its staff

We can offer you:

• A dedicated and experienced hardworking team of staff
• Excellent CPD opportunities
• Enthusiastic, friendly and talented students
• The opportunity to develop within a highly effective multi academy Trust

Commitment to safeguarding

The Trust is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are therefore expected to behave in such a way that supports this commitment. Appointment to this post will be subject to the following satisfactory pre-employment checks: • Health • Identity • Relevant work qualifications • Right to work in the UK • Barred List Check (previously List 99) • Disclosure & Barring Service Check (for all staff and volunteers) • References

Responsibilities:

Under minimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
Apply extensive knowledge of the client's business and industry to develop requirements specifications.
Document requirements and translate into proper system requirements specifications using high-maturity methods, processes and tools.
Develop visualization, user experience and configuration elements of solution design.
Execute and coordinate requirements management and change management processes.
Develop and maintain internal and external relationships to support management of scope and expectations.
Participate in proposals, feasibility studies, implementations, and new business development.
Operates as a team member and as a team leader. Advise on methods to improve business processes.
Consider the business implications of the application of technology to the current and future business environment.
Develop and execute acceptance test plans and test cases.
May lead the training of clients and peers.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R21100074> <Cheryl Thng Wei Lin>

This is an operations role, the candidate is expected to be working on shift hours.

A 12-months contract assigned to one of our MNC client

Work Location: To be confirmed (during interview)

Salary Range : $7,000-$9,000

The Hypervisor, Storage, and Backup Lead is responsible for managing, maintaining, and optimizing the client’s virtual infrastructure, storage systems, and data backup solutions.

Key Responsibilities

1. Hypervisor Management:

a. Design, implement, and maintain virtual infrastructure using hypervisor technologies such as VMware or Oracle Linux Virtualization Manager (OLVM).

b. Monitor and optimize virtual machine performance, resource allocation, and utilization.

c. Ensure high availability and reliability of the virtual infrastructure through proactive maintenance and monitoring.

d. Manage and resolve incidents and problems related to the virtual environment.

2. Storage Management:

a. Oversee the administration of storage systems, such as SAN and NAS.

b. Perform regular storage health/utilization checks and recommend optimization.

c. Ensure sufficient capacity for application/infrastructure needs across storage systems.

d. Manage and resolve incidents and problems related to the storage systems.

3. Backup Management:

a. Manage backup solution for client’s environment.

b. Monitor backup schedules, ensuring successful completion and addressing any failures.

c. Ensure compliance with data retention policies and regulations.

d. Manage and resolve incidents and problems related to the backup solution.

4. Documentation and Reporting:

a. Maintain documentation of virtual environments, storage configurations, and backup procedures.

b. Generate regular reports on system performance, capacity planning, and backup status.

c. Prepare Root Cause Analysis report for high severity incidents.

d. Escalate to vendor when necessary for incident resolution.

Our key requirement is the candidate had prior experience to operate (not limited to managing team/solution architect) at minimum the following:

1. Hypervisor – VMware & Oracle VM

2. Storage – HPE Storage (3Par) and SAN Switches

3. Backup – Veritas NetBackup

At the full performance level, major duties include:

• Performs a wide variety of analytical duties connected with complex Information Technology (IT) and operations risk management examinations and visitations in complex financial institutions (CFls) and service providers (SPs). This includes CFls, Significant Service Providers (SSPs), and SPs that exhibit unusual or problem characteristics or represent a potential systemic risk to the banking industry.
• Applies a specialized IT knowledge of banking and regulatory environments, particularly in relation to cybersecurity and data protection laws and regulations, to anticipate, identify, evaluate, mitigate, and minimize risks associated with IT systems and architecture vulnerabilities.
• Provides technical assistance in the reviews and assessment of the impact of new and existing legislation, technology developments, and similar matters.
• Provides written analysis of risks associated with examinations and visitations and writes reports on emerging technology and cyber related risks.
• Develops correspondence for review by examination staff or management.
• Serves as an instructor or coach in various IT training courses and special training projects.
• Meets with entity management, boards of directors, FDIC management, and others to: advise of corrective action for information technology deficiencies; disclose and support ratings; inform management of potentially
  controversial actions; persuade others to cooperate in meeting objectives; and confirm management's response to corrective actions in the Report of Examination.

Starting at $95,658 Per Year (CG 12-13)

Working Location: Changi Airport

Working time and days: 8:30am – 6pm, Mon-Fri

Job Descriptions:

• Coordinate and complete activities related to the Digital Services team project work which deals with passenger facing systems i.e., IFS (Instant Feedback System) portal , B2B mobile application i.e., ONE Changi app for the airport community.
• Perform a variety of project management and operational support duties, including disseminating project information to project stakeholders, monitoring the achievement of project activities, engage vendors and systems integrators independently for project implementation, maintenance operations and system troubleshooting activities.
• Arrange logistics for meetings, conferences, trainings, and other project-related events. Organize project meetings and prepare the necessary materials, including reports, presentations, agendas, and other meeting collateral. Transcribe and accurately record key decisions and action items resulting from meetings.
• Understand the relevant metrics, share analytical details which would be relevant to respective stakeholders. Able to work the direction of the project manager but perform the work independently. Seek assistance from more senior project team members to understand and solve complex project problems.
• Support the management of administrative tasks for the Low Code Development Platform across all hosted B2B applications on the CAG instance of that platform.

Job Requirements:

• Diploma/Degree in IT related
• Candidates with 3-4 years’ experience in project management

If you are interested, please submit your application here.

Thank you for your application and we regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

P-Serv Pte Ltd

EA License No: 90C3494

Sharmila Damodharan | EA Personnel: R22107764

You may also reach me at 9777 6201 for further information

Joining Customs and Border Protection, Office of Information and Technology (OIT) will allow you to use your expertise in ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. This position starts at a salary of $163,964.00 (GS-15, Step 1) to $191,900.00 (GS-15, Step 10). Apply for this exciting opportunity to provide Information Technology (IT) support that strengthens the Department's ability to perform homeland security functions.

In this Supervisory Information Technology Specialist (Policy and Planning) position, you will become a key team member of Homeland Security professionals managing a wide range of information technology (IT) management activities. Typical work assignments include:

• Leading development of an enterprise IT modernization plan by working with other departments to establish priorities for IT investments, build business cases, and demonstrate total cost of investment.
• Directing a program or major program segment with significant resources, finding an implementing ways to eliminate or reduce significant bottlenecks and barriers to productions, promote team building, an improve business practices.
• Coordinating, directing, and overseeing work, through subordinate supervisors and/or team leaders. Make decisions on work problems presented and assure reasonable equity of performance standards and rating techniques.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Starting at $163,964 Per Year (GS 15)

Job Description & Requirements
Responsible for Windows servers, AD, DHCP, DNS and GPO implementation and maintenance.
Responsible for insuring the day-to-day operation, reliability, and integrity of the client’s environment. This includes the installation, maintenance, and management of all system related technologies such as VMware, backup, patch management, anti-virus rollout/support/monitoring.
Perform cloud technology administration on platforms such as AWS, Azure, Office365, etc.
The Engineer is responsible to assist in the development of company policies and procedures to support operations, security, and integrity.
Responsible for performing system generation, tuning, configuration, upgrades, performance management, disaster recovery, network troubleshooting, end-user support and usage reporting as required.
This position is responsible to work with all technology team member to insure proper design of system architecture.
Analyses existing customer system infrastructure and identify potential enhancements to sustain and improve optimization and performance.
Perform MS Windows 2008/2012/2016 and health checks.
Create and maintain documentation, report generation/customization.
Provides clear oral and written communication.
Maintains high quality customer service to customers.
Requirements

Diploma/Degree in Computer Science Engineering in relevant discipline.
ITIL, MCSE/MCSA certification or equivalent preferred.
Minimum 3 years’ experience in supporting and implementing IT infrastructure.
Strong consultancy and interpersonal skills.
Good technical/engineering/development practice.
Hands-on system design and/or configuration experience with Microsoft Technologies, VMware, Backup Software and Cloud Technologies.
Experience in VMware server virtualization and administration.
Working knowledge of Microsoft Server OS Roles and Features is required.
Well rounded technologist willing to learn and understand networking, middleware, storage, backup/restore, automation, system and security.
Experience planning and developing support processes and adhering to best practices
Ability to quickly comprehend the functions and capabilities of new technologies.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R21100074> <Cheryl Thng Wei Lin>

Information OfficerFull Time/ Permanent
£25,526 - £27,891St Albans CampusWe are looking to recruit an Information Officers to join our MIS team. The role will involve processing and monitoring student date, course and associated data and assist in raising and maintaining the quality of the data in College’s information systems. Working together with the rest of the MIS team to ensure data integrity enabling timely and accurate data returns.
The day-to-day aspect of the job will ensure the smooth enrolment records, update, and maintain student records across all funding streams as directed including Apprentices and Work based/Work Placed learning. Ensuring these records contain all data that is required for ILR and funding returns and accurate valid and up-to-date, operating cycles of cleansing activities to support these actions.
You will ensure that any necessary documents required to support the data are complete, accurate and if required, attached to the student record. Supporting the Curriculum teams with Timetabling, and create and maintain registers, ensuring register marking protocols are being followed.
The successful person for this role will have proven excellent data administration skills, a can-do attitude and excellent communication skills.
To be considered for this role, candidates need to demonstrate they hold the following.
• Good standard of education 5 GCSEs grade C or above or equivalent qualification or good experience
• Experience of using Microsoft Office especially Excel
• Experience of working in Education, preferably in Further Education
• Experience of working in a data focused environment, administration, or similar environment
• Experience of working with data
• Experience of using ProSolution or similar training provider information software
• Experience of working independently with limited direction
• Desirable to hold a Level 2 qualification relevant to the role e.g., NVQ Level 2 Business AdministrationWHAT WE OFFER:
Automatic entry into the Local Government Pension Scheme
Generous Annual Leave - 30 days pro rata
Excellent CPD Opportunities to grow and develop through membership and coaching
Free onsite parking
Subsidised onsite restaurant
A cycle scheme and discounted gym membership
Opportunities for flexible working
Staff awards - Recognition of positive contributions & celebration events
Employee Assistance Programme
Discounts on OASIS Beauty treatments at WGC Campus!
UNO Bus scheme - Discount fares on all UNO routes within Hertfordshire, staff and students need to show their ID badges when boarding the bus
Discounted and/ or free events e.g. - Oakfest, Lambing weekend, Zoo etc!

Key Responsibilities Responsible and accountable on a day-to-day basis for information governance work in the Trust. Responsible for ensuring compliance with the NHS Code of Practice, Data Protection Act and Common Law Duty of Confidentiality. Manage and coordinate projects required for implementation of information governance and information security across the Trust. Establish, maintain, and monitor the required security levels for accessing data held on both manual and electronic system records ensuring compliance with Data Protection Act and Caldicott recommendations. Support and advise the Trust's Data Protection Officer with their duties of ensuring that patient and staff rights are protected. Act as the subject matter expert for information governance in supporting the Caldicott Guardian, the SIRO (Senior Information Risk Owner) and Associate Director of Records and Privacy on matters relating to national legislation and best practice. Support the SIRO and Associate Director of Records and Privacy on the development of strategies, policies and guidance to promote and develop best practices as defined by the NHS Data Security and Protection Toolkit (DSPT) and to comply with national legislation. Shape and lead the Trusts Information Governance team, managing the Trusts information governance annual assessment, work programme and action/improvement plans in line with the Trusts information governance strategy and policy and the evolving requirements of the DSPT. Provide information governance advice within the Trust where service developments, changes, or closure of services may impact on compliance to legislation and national policy. Work with other providers, such as health, social services, police etc. to comply with any lawful information governance requirements. Ensure compliance with UK GDPR 2016and Data Protection Act 2018 and any other legal/national requirements. Provide information security and Electronic Patient Record privacy support and advice to the Trust; Lead on ensuring compliance and conformance with the legal and regulatory framework covering information security and privacy and relevant DSPT requirements. Co-ordinate the necessary response and resolution activities following a suspected or actual data security incident or breach. Continuously assess, audit and review, any shortfalls with current security measures compared to the levels required at a policy level thus highlighting deficiencies for remedial action. Provide regular briefings to the Associate Director of Records and Privacy prior to meetings of the Information Governance Steering Group (IGSG) or similar group/board on the effectiveness of information security and privacy functions. Contribute to decision making and carry through decisions made by the IGSG or other relevant group/boards or the Trust Board. Maintain currency with information security and security technologies and coordinate with cyber colleagues as needed to enable measures to be implemented where and when necessary/desirable. Responsible for reporting accurate figures on Information Governance training. This requires a very high level of accuracy to ensure the DSPT target is met. Oversee the Trust compliance with the Freedom of Information Act 2000 so that all FOIA requests are processed within the legal timescales. Provide specialist expert advice and support to the Trusts Senior Information Risk Owner (SIRO) ensuring delivery of the SIROs annual work programme showing compliance with the NHS Digital Information Risk Management standards. Head the IG team with management of IG staff, ensuring budgetary resources are used effectively. Tasks Own the pipeline on Data Protection Impact Assessments (DPIAs) and Data Sharing Agreements (DSAs.) Manage the Information Asset Register. Coordinate engagement with Information Asset Owners ensuring their services and electronic systems are compliant with information governance standards and risk-assessed annually and fed into the Annual Trust Board SIRO assurance statement. Provide ad hoc advice and support on IG and IS matters. Ensures that all staff have appropriate IG training. Escalate to the DPO whenever breaches are discovered. Manage internal Data Protection activities by close liaison with senior clinical and non-clinical colleagues to enable and support both operational and strategic decision-making. Conduct internal audits and privacy reports. Deputise for the Associate Director of Records and Privacy and the Data Protection Officer when necessary. Provide additional support to the AD Records and Privacy / DPO for contact with the Information Commissioners Office and provide advice on complex Data Protection issues, procurement decisions, Information / Cyber Security, and Information Sharing. Coordinate with the Head of Records and the Records Management team leader on common issues. Actively engage with local and regional forums and webinars, ensuring ongoing personal development and knowledge of Data Protection law, issues, and developments. Coordinate and prioritise the work and meetings of the IG Team. Supervise and support staff wellbeing and development in line with the Trusts appraisal policy.