Total 247 job vacancies by Capita plc

Are you ready to be part of an elite team that safeguards lives and protects communities?

We are on the lookout for the next generation of Firefighters who will not only defend people and assets but also ensure the strength and readiness of our military operations.

Step into a role where every day brings the potential to save lives and make a real difference. Whether it's responding to emergencies or assisting in perilous situations, your bravery and skills will help create safer environments for everyone.

You will be required to attend training Monday-Friday at the Fire Service College in Moreton in Marsh, for 14 weeks. All training costs will be covered, including accommodation and travel expenses.

Diversity statement

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.

What you'll be doing:

• Delivering focused prevention and protection activities
• Supporting with targeted fire safety campaigns, you will enhance public awareness of fire risks and emergency procedures.
• Be part of a skilled and professional emergency response team
• Responding to a range of incidents in order to reduce the impacts of an incident and restore normality as quickly as possible

What we're looking for:

• Have a good standard of physical fitness, which will be tested during the recruitment phase (Bleep Test - minimum of level 8.8 required, ladder and confined space drills as a minimum)
• To demonstrate good teamwork
• Strong communication skills
• Ability to work well under pressure and in challenging scenarios
• Have the right to work in the UK
• Be able to obtain Security Clearance
• Be prepared to undertake and pass academic assessments (English and/or Maths) and Situational and Behavioural tests during the recruitment phase, if required.

About Defence Fire and Rescue

Capita are creating a world class Fire and Rescue Service with the UK Ministry of Defence. We are game changing the future of firefighting within Defence with significant investment in technology, including the introduction of 128 state of the art fire fighting vehicles, and creating the conditions to provide Defence with a balanced approach to managing fire risk through an improved Prevention, Protection and Response strategy. We care about the safety of every firefighter, which is why we have invested in innovative training technology at our Fire Service College, providing state of the art scenario-based training in a realistic training environment. We are committed to our UK Armed Forces, just as we are to protecting our firefighters, whilst ensuring that Defence's operational capability is always supported.

What's in it for you?

• A salary of £28,618, rising to £32,195 once full competence is achieved following successful completion of the recruit course and a development portfolio
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Joining an existing team
• Excellent training and development opportunities

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

Are you ready to be part of an elite team that safeguards lives and protects communities?

We are on the lookout for the next generation of Firefighters who will not only defend people and assets but also ensure the strength and readiness of our military operations.

Step into a role where every day brings the potential to save lives and make a real difference. Whether it's responding to emergencies or assisting in perilous situations, your bravery and skills will help create safer environments for everyone.

You will be required to attend training Monday-Friday at the Fire Service College in Moreton in Marsh, for 14 weeks. All training costs will be covered, including accommodation and travel expenses.

Diversity statement

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds. What you'll be doing:

• Delivering focused prevention and protection activities
• Supporting with targeted fire safety campaigns, you will enhance public awareness of fire risks and emergency procedures.
• Be part of a skilled and professional emergency response team
• Responding to a range of incidents in order to reduce the impacts of an incident and restore normality as quickly as possible

What we're looking for:

• Have a good standard of physical fitness, which will be tested during the recruitment phase (Bleep Test - minimum of level 8.8 required, ladder and confined space drills as a minimum)
• To demonstrate good teamwork
• Strong communication skills
• Ability to work well under pressure and in challenging scenarios
• Have the right to work in the UK
• Be able to obtain Security Clearance
• Be prepared to undertake and pass academic assessments (English and/or Maths) and Situational and Behavioural tests during the recruitment phase, if required.

About Defence Fire and Rescue

Capita are creating a world class Fire and Rescue Service with the UK Ministry of Defence. We are game changing the future of firefighting within Defence with significant investment in technology, including the introduction of 128 state of the art fire fighting vehicles, and creating the conditions to provide Defence with a balanced approach to managing fire risk through an improved Prevention, Protection and Response strategy. We care about the safety of every firefighter, which is why we have invested in innovative training technology at our Fire Service College, providing state of the art scenario-based training in a realistic training environment. We are committed to our UK Armed Forces, just as we are to protecting our firefighters, whilst ensuring that Defence's operational capability is always supported.

What's in it for you?

• A salary of £28,618, rising to £32,195 once full competence is achieved following successful completion of the recruit course and a development portfolio
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Joining an existing team
• Excellent training and development opportunities

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

Proud member of the Disability Confident employer scheme

Recruiting tomorrow's Army today. Be the best to support the best!

Supporting candidates throughout their bespoke recruitment journey to join the British Army as Recruiter in Gloucester:

You will take responsibility for delivering diverse and inclusive attraction and recruiting activities in a defined area. Delivering exceptional solution focused customer service which is tightly measured against targets and candidate feedback.

What you'll be doing:

• Interviewing candidates and working consultatively to support them throughout their bespoke recruitment journey
• Providing an exceptional candidate experience
• Attending and leading attraction events to raise candidate awareness of Army careers
• Working with educational providers to promote awareness of careers within the Army
• Managing relationships with a variety of internal and external stakeholders
• Using the latest social media tools to attract and engage with candidates

What we're looking for:

• A passion for providing excellent Customer Service
• IT Literate using Microsoft Office Suite
• Good communication skills both verbal and written
• Ability to multi task with strong attention to detail
• Familiarity with Army Careers and/or experience of recruitment, would be an advantage
• Full UK Drivers licence, would be beneficia

About Capita RPP

At Capita Recruiting Partnering Project, we're transforming the British Army's recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

Please visit the below link for further information;

Recruitment Partnership Project | Capita

What's in it for you?

• Offering a salary of £28,000
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto enrolment to a pension , life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Great location easily accessible via public transport
• Joining a supportive team environment
• Excellent bespoke training

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you. We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email CPScareers@capita.com

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

Are you ready to be part of an elite team that safeguards lives and protects communities?

We are on the lookout for the next generation of Firefighters who will not only defend people and assets but also ensure the strength and readiness of our military operations.

Step into a role where every day brings the potential to save lives and make a real difference. Whether it's responding to emergencies or assisting in perilous situations, your bravery and skills will help create safer environments for everyone.

You will be required to attend training Monday-Friday at the Fire Service College in Moreton in Marsh, for 14 weeks. All training costs will be covered, including accommodation and travel expenses.

Diversity statement

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds. What you'll be doing:

• Delivering focused prevention and protection activities
• Supporting with targeted fire safety campaigns, you will enhance public awareness of fire risks and emergency procedures.
• Be part of a skilled and professional emergency response team
• Responding to a range of incidents in order to reduce the impacts of an incident and restore normality as quickly as possible

What we're looking for:

• Have a good standard of physical fitness, which will be tested during the recruitment phase (Bleep Test - minimum of level 8.8 required, ladder and confined space drills as a minimum)
• To demonstrate good teamwork
• Strong communication skills
• Ability to work well under pressure and in challenging scenarios
• Have the right to work in the UK
• Be able to obtain Security Clearance
• Be prepared to undertake and pass academic assessments (English and/or Maths) and Situational and Behavioural tests during the recruitment phase, if required.

About Defence Fire and Rescue

Capita are creating a world class Fire and Rescue Service with the UK Ministry of Defence. We are game changing the future of firefighting within Defence with significant investment in technology, including the introduction of 128 state of the art fire fighting vehicles, and creating the conditions to provide Defence with a balanced approach to managing fire risk through an improved Prevention, Protection and Response strategy. We care about the safety of every firefighter, which is why we have invested in innovative training technology at our Fire Service College, providing state of the art scenario-based training in a realistic training environment. We are committed to our UK Armed Forces, just as we are to protecting our firefighters, whilst ensuring that Defence's operational capability is always supported.

What's in it for you?

• A salary of £28,618, rising to £32,195 once full competence is achieved following successful completion of the recruit course and a development portfolio
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Joining an existing team
• Excellent training and development opportunities

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

Proud member of the Disability Confident employer scheme

We are seeking an experienced Procurement Transformation professional to join a high performing function of Capita that provides procurement and supply chain solutions to clients across all markets.

The successful candidate will drive the practice forward to deliver major and complex change to meet Clients objectives as well as lead on client Transformation Programmes.

This is a home based role with occasional travel.

What you'll be doing :

• Join the Procurement Transformation Practice for CPS to deliver major and complex change to meet Clients objectives.
• Lead client Transformation Programmes articulating clear and compelling vision of change through the use of evidence-based business cases including sound financial analysis and resource implications.
• Lead Transformation Programmes through an effective and robust programme and project management culture through the Transformation
• Develop and nurture strong, positive relationships with key stakeholders to ensure engagement and delivery of change.
• Ensure excellent and robust governance arrangements across all transformation programmes and projects that support delivery of the Client Plan.
• Provide effective change management leadership and support so that the change vision is delivered using innovative solutions.

What we're looking for:

• Expert in transformation and change management strategies and methodologies
• Experience in delivering end-to-end procurement transformation programmes within the health and transport sectors in desirable
• Expert knowledge and understanding of portfolio, programme and project management methodologies.
• Proficient in the public sector Green Book business case methodology
• Experience of working at a senior level in a complex environment, managing multiple transformation projects with a range of stakeholders
• Proven track record of strategically aligning financial resources with people resources, ICT and other assets to achieve desired strategic outcomes.
• Ability to work within a political environment.
• Ability to deliver major and complex change at pace, through obstacles.
• Ability to work positively with stakeholders to achieve outcomes and deliver change through people.
• Highly developed interpersonal, advocacy and communication skills to be able to work effectively with individuals and a range of stakeholders.

What's in it for you?

• A competitive salary and benefits package.
• Working as part of , high performing, and collaborative team in a friendly, supportive and collaborative work environment
• The opportunity to work in a role that is highly creative , self-driven, with a high level of autonomy and the opportunity to personally make a significant impact and substantially improve a growing sales and marketing capability
• Excellent career progression opportunities, either within Capita Procurement Solutions or part of the wider Capita Group ( with hundreds of sales and marketing roles across various teams )
• A competitive salary and benefits
• 2 5 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

About Capita Procurement Solutions Capita Procurement Solutions provides a broad range of procurement and supply chain consulting and delivery services to public and private sector clients across all sectors including financial services, manufacturing, leisure, retail, healthcare, transport, defence, central government, local government, blue light services and education.

Our propositions include large scale procurement and supply chain transformation programmes, cost optimisation and savings delivery, procurement and supply chain delivery, sustainable procurement consultancy, and procurement technology support.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email CPScareers@capita.com

Proud member of the Disability Confident employer scheme

We have a very exciting opportunity here at Capita for an experienced Business Development Manager to join our expanding Capita Public Services Growth Team.

This role will sit within the Central Government and will identify, develop, and successfully execute sales, focusing on our Citizen Experience and Digital Business Services propositions.

This is a home-based role with client travel as required.

Our Propositions

The Citizen Experience proposition family is focused on the interfaces between public services and the people they serve. These propositions aim to provide seamless services that are fast, effective, and human-centred experiences at the point of demand and where people need them most. The Digital Business Services proposition family focuses on the core public services systems. It aims to increase productivity using data, technology and operational excellence to deliver secure, smart, efficient and effective services.

Combined, these propositions will deliver complex solutions that transform services for our customers and citizens. Examples of the services we provide are our Contact Centres, Assessment Services, Intelligent Communication, Procurement Services, and Revenue Maximisation, all of which are underpinned by world-class digital and technology services

What you'll be doing:

• As the Business Development Manager, you will be pivotal in delivering opportunities through to contract signature within the sector and proposition strategy.
• Develop a plan and target key accounts and successfully execute against client opportunities, engaging in advance of opportunities coming to market, ultimately, to generate new revenue.
• Utilising market insight, buying patterns and client challenges, engaging and building relationships with our clients, and using wider Government frameworks as the route to market to win new business.
• Your unique selling points will be your ability to understand and navigate the complexities of the Public Sector, aligning those requirements to Capita's capabilities, and your strategic approach to business development.

What we're looking for

• You will have extensive experience of business development in the Public Sector and be capable of sustained engagement at senior levels as well as successful sales execution.
• You will be able to demonstrate experience with proposition similar to the Capita Citizen Experience and Digital Business Services propositions and be able to work across a broad portfolio of services & capabilities.
• You'll be an innovative and strategic thinker - capable of shaping and leading a client's thinking and having strong negotiation, presentation, and communication skills.
• Proactive, 'can do' and collaborative behaviours are a vital part of this role and underpin trust, facilitating the right collective mindset required to make a difference and most importantly allow both parties to thrive in leading the way rather than being led.
• The primary success of the role is business growth, new customer acquisition and client satisfaction.

About Capita Growth:

Our Growth Function is one of Capita's central functions and is redesigning how we do business. We're improving and standardising our sales processes, and creating consistency in training, technology and knowledge sharing. We're also multi-lingual, multi-functional and multi-talented. Join us and discover better as you empower our sales teams to focus on developing our business.

What's in it for you?

• a salary of between £55,000 - £65,000 plus a generous commission programme
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two week and plenty more
• voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

W e will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email CPScareers@capita.com

Proud member of the Disability Confident employer scheme

Recruiting tomorrow's Army today. Be the best to support the best!

Are you ready to make a difference? Since 2012, Capita has proudly partnered with the British Army to deliver top-tier recruitment services. Recruiting Partnership Project (RPP) is at the forefront of attracting, sourcing, and selecting the finest officers and soldiers for both the Regular and Reserve Army. We aim to meet ambitious targets in volume, diversity, and candidate experience.

As an Interviewer/Assessor, you'll play a pivotal role in guiding and nurturing candidates through their journey to join the British Army. You'll create an unbiased, friendly, and controlled environment where candidates can thrive.

You will be responsible for conducting assessments, implementing assessments under strict test conditions. Evaluating fairly using a detailed marking guide to grade candidates accurately and providing a supportive and encouraging atmosphere throughout the assessment process.

This role will involve working a shift pattern of 37.5 hours per week onsite. This will include overnight chaperone and 'on call' duties once per week. You will be expected to work one weekend per month, which includes a Saturday and Sunday.

The successful candidate will start in January 2025.

What you'll be doing:

• Briefing and delivering all assessment activities under test conditions
• Contributing to an un-biased test environment for all assessment activities
• Assessing candidates against fixed criteria
• Providing feedback on a candidate's performance at assessment, their assessment outcome and their next steps in the recruitment process
• Conducting individual career discussions with candidates, in a formal interview setting
• Writing accurate reports to assist Recruiters and Basic Training Instructors to understand the candidate's strengths and weaknesses

What we're looking for:

• Good communication skills both verbal and written
• Ability to nurture and mentor candidates
• Confident people skills
• Excellent Team Player
• Familiarity with Army Careers, would be an advantage
• Organised approach with strong attention to detail
• Good MS Office skills

About Recruiting Partnering Project (RPP):

At Capita Recruiting Partnering Project, we're transforming the British Army's recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

Please visit the below link for further information;

Recruitment Partnership Project | Capita

What's in it for you?

• Offering a salary of £26,000
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Excellent training on offer
• Joining a supportive team environment
• Site location offer secure onsite parking, access to gym, squash courts, swimming pool, subsidised canteen facilities

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

Proud member of the Disability Confident employer scheme

Help get better trained personnel to the front line faster

The Deputy Product Owner will work within a new Training Transformation process to shape the solutions and ensure valuable products are created for the Royal Navy. They will coordinate the input from Educators, Curriculum Specialists, Training Designers, VLE specialists, infrastructure, technology, and synthetic training solutions to achieve our ambition to get better trained people, to the frontline faster.

This is a hybrid role working between home and HMS Collingwood, Fareham on average 2/3 days a week.

What you will be doing:

• Deputising for the Product Owner, providing day to day leadership, helping a multidisciplinary team deliver a coherent product aligned with the transformation vision for your assigned Training Delivery Unit (TDU)
• Motivating and inspiring teams to deliver exciting and achievable transformative solutions within training
• Supporting acceleration through the Training Transformation process and delivering outcomes at pace via an Agile process
• Ensuring that the solutions presented to the Product Owner are coherent, ambitious and transformative.
• Ensuring all elements of Training Transformation meets the needs of the educators and trainees, producing transformed, learner centric and digitally enabled training
• Establishing the priorities and areas of focus for training improvement with the Training Delivery Unit Product Owner and the Educators

What we're looking for:

You will have an Intimate knowledge of training delivery in one of the following areas (Essential):

• Command Leadership and Management - People Centred Leadership (CLM)
• Weapons Engineering (WE)
• Communications Information Systems (CIS)
• Warfare/Warfare Support (WAR)
• Defence Diving (DDS)

You will also have:

• Proven experience preparing, presenting and delivering solutions to clients (Desirable)
• Experience working within an agile environment.
• Experience of managing projects from start to finish
• Ability to Lead Innovation and Change
• Any experience of working in an agile environment would be beneficial
• Must be able to go through UK SC clearance

About Selborne

Selborne is a wide scale, 12 year transformation of Royal Navy Training. The contract worth GBP 1 billion was awarded in December 2020 to a consortium led by Capita to deliver and modernise training for the RN. The consortia of partners known as Team Fisher includes Raytheon UK, Fujitsu and University of Lincoln together with 14 other UK-based suppliers.

Our 'one team' philosophy is about collaboration and openness, key to the success of this programme. We are looking for people with the talent and experience who can help shape better outcomes for our customers. We are using our expertise in digital transformation to review service design, modernise courses and deploy cutting edge technology to enhance courses including synthetic training (simulator) systems and data analytics. This programme is a shared endeavour working alongside the Royal Navy's Training Management Group (TMG) as a single integrated team. Together, we will address challenges and collectively improve outcomes for sailors and marines at scale across the naval enterprise - something we are proud to be part of over the coming years.

For further information please visit: Royal Navy education & training Selborne | Careers at Capita

What's in it for you?

• Salary is negotiable depending upon skills and experience up to £70,000
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Onsite, secure parking
• Catering facilities and shops accessible
• Joining a new team in an exciting project delivering modernisation of Royal Navy Training
• Rewarding role making a real difference to those joining the Royal Navy

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you. We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email CPScareers@capita.com

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

The Senior Learning & Development (L&D) Consultant plays a key role in shaping the educational and developmental landscape of the business. As an expert in leadership and management development, this role is responsible for the design and deployment of learning interventions to support the management population across Capita Health & Welfare (H&W).

With responsibility for a small team of L&D Consultants, the Senior L&D Consultant leads the scoping, design, delivery and evaluation of a range of high-quality learning programmes for first line to senior managers. Focused on providing learning in support of the effectiveness and performance of the management teams, the post holder will need to work collaboratively across the business with key internal and external stakeholders to ensure the changing requirements of the business are met through a structured framework of innovative and engaging learning opportunities.

What you'll be doing:

• Lead, manage and guide a small team of L&D Consultants responsible for management and leadership development across multiple H&W contracts
• Consult and collaborate with senior leaders, managers and key stakeholders to assess, identify and meet individual and team development needs
• Conduct detailed Learning Needs Analyses (LNA) across the management population and formulate comprehensive training plans based on the findings
• Design and develop bespoke high impact blended learning solutions that will increase managerial capability and leadership effectiveness
• Align learning and development initiatives with Group P&D training provision and Capita's strategic goals to ensure that learning interventions support overall business objectives
• Implement evaluation measures that determine the effectiveness of learning interventions against identified learning outcomes, encouraging a culture of continuous improvement
• Provide accurate data and reporting to key stakeholders and clients as required, including contractual reports
• Lead on the introduction of new learning technologies and methodologies to enhance the training experience and support application of learning
• Support a culture of continuous learning and professional development within both L&D and the management population
• Provide support on delivery of strategic projects and initiatives as required

What we're looking for:

• Minimum 5 years experience in a Learning and Development role.
• Deep understanding of modern learning and development principles and practices
• Proven track record of multi-format L&D design and delivery, including digital and virtual content - specifically in the leadership, management & coaching field
• Strong leadership and interpersonal skills, able to take the lead during a period of transformation and effectively navigate change
• Advanced presentation and facilitation skills, with experience of using psychometric and profiling tools to support individual, team and organisational development
• Strong stakeholder management skills and ability to work in partnership with key internal and external stakeholders
• Ability to gather and interpret data (including Learning Needs Analysis) to evidence quality, achievements and identify improvements
• Strong planning and organisational skills
• Excellent attention to detail and leads by example in delivering to a high standard of quality
• Experience in managing a team
• Experience of Psychometric and profiling tools desirable

What's in it for you?

• 25 days' holiday (rising to 27 ) with the opportunity to buy extra leave
• Auto enrolment to a pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

Capita have a rare opportunity for an experienced SAP IDM Consultant to join us and support our existing implementation, including on-going and new projects. The ideal candidate will need excellent communication, analytical, and problem-solving skills, with a strong understanding of SAP IDM and how this connects and interacts with other system.

They will work closely with internal customers to understand business requirements, develop solutions that meet those needs, and oversee the implementation of those solutions. What you'll be doing:

• Ability to develop custom connectors for IDM to integrate with external systems, such as RESTAPI, JDBC.
• A strong understanding of standard connectors such as SCIM, Active Directory and SAP.
• A strong understanding of SAP HCM and how it is used and configured in SAP IDM, including ability to configure the Virtual Directory.
• Proficient scripting skills in JavaScript and PowerShell.
• Proficient in SQL.
• Proficient in SAP IDM Developer Studio, building tasks, process, workflows and jobs.
• Troubleshooting and debugging IDM processes.
• Troubleshooting errors when IDM tries to perform an operation to an external system.
• Understand how to retrieve audit changes and prove what changes occurred.
• Strong understanding of key systems such as Active Directory, Entra ID, LDAP, Exchange Online and SAP ABAP systems
• Understanding LDAPS
• Understanding and building RBAC (Role Based Access Control).
• Understanding SAP IDM authorization model.
• Building policies for automated access assignments
• Understanding SAP IDM RESTAPIs and building forms to be consumed as APIs

What we're looking for:

• Experience in a SAP IDM Consultant position
• Experience with configuring and managing Identity Authentication Service and Identity Provisioning Service
• Understanding of SAP NetWeaver stack and troubleshooting errors.
• Understanding of Windows, Linux and Sybase ASE
• Building IDM reports
• Demonstrate strong solution architecting skills to provide client driven requirements
• Certification in SAP IDM (Desirable)
• TOGAF or equivalent (Desirable)
• CISSP or equivalent (Desirable)

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. Technology and Software Solutions brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients.

What's in it for you?

• Competitive salary
• 23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
• Home based role
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

[ add information regarding assessment process, closing date, start date, contact email if applicable ]

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Proud member of the Disability Confident employer scheme

Join Electranet as a pivotal Business Development Manager, bringing expert sales knowledge across our entire portfolio. You'll own opportunities from qualification to successful deal closure, ensuring they align with Electranet's capabilities.

Key responsibilities include coordinating sales, bids, and presales efforts to create compelling customer propositions and navigating governance processes based on deal value.

As a self-motivated, customer-facing Business Development Manager, your communication and relationship-building skills will shine. Your deep understanding of customer business goals and priorities, along with your comprehensive knowledge of the Electranet portfolio, will enable you to deliver tailored solutions that exceed expectations.

As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to an ethnic minority to apply for this role. The Electranet Business Development Manager will be responsible for driving the engagement and sales into new clients.

What you'll be doing:

• Opportunity Management: Own and manage Electranet sales opportunities, maintaining an up-to-date 'live' opportunity pipeline and forecasts in Salesforce
• Data Accuracy: Accurately maintain information for all open opportunities in Salesforce where you are the opportunity owner.
• Target Achievement: Deliver against targets and goals as outlined in your objectives and target letter, while adhering to Capita values.
• Strategic Pricing: Own the "Win Price" and solution strategy, with an understanding of the overall P&L
• Product Knowledge: Develop and maintain up-to-date knowledge of the Electranet Portfolio and an awareness of the wider Capita portfolio
• Strategic Support: Support the Electranet Head of Business Development in developing the portfolio strategy and virtual team to drive improvements and innovation aligned with the business strategy
• Governance Compliance: Maintain strong governance processes, adhering to group, divisional, and contractual compliance requirements and policies

What we're looking for:

• Proactive and Driven: You should be highly motivated to find and pursue new leads and opportunities
• Exhibit relentless drive as a go-getter, with the confidence to pick up the phone and make things happen
• Excellent Communicator: You must possess strong communication skills, allowing you to quickly build rapport with potential clients, through a variety of different methods (including verbal, written and presentation)
• Innovative Thinker: Creative in your approach to sales, developing unique strategies to attract new business
• Track record of selling:Possess an unwavering "hunter" mindset with a demonstrable solid sales background
• Knowledge of the structured cabling and physical security markets would be ideal
• Previous experience working in UK Defence Primes like BAE Systems, Boeing, Cap Gemini, and DSX highly desirable
• The successful candidate will need to complete National Security Vetting

What's in it for you?

• Competitive salary plus commission
• Autonomy to shape and execute your strategies, leveraging your expertise to excel in your role.
• Work from home, with travel to clients as required.
• 23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
• Auto enrolment to a pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

Job Title: Cloud Infrastructure - Site Reliability Engineer (SRE) Job Description: The Cloud Infrastructure - Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. The Cloud Infrastructure Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers.

We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including on call.

This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy.

What you will be doing:

• Working with a collaborative team of varied disciplines, skills, and experience
• Contribute to the planning of application / infrastructure releases and configuration changes
• Resolve support requests from customers by phone, email and online making use of the call logging system
• Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems
• Provide input to administering and maintaining all production and development environments
• Create detailed technical and procedural documentation (e.g. architecture, configuration, and setup)
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis

What we are looking for:

• Innovation should be first, thriving to innovate, automate and keen to improve
• Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments.
• AZ-104 - Microsoft Certified: Azure Administrator Associate
• Server Infrastructure Engineering (Virtualization / Windows / Linux)
• Office 365 / Microsoft 365 Administration
• Network Engineering
• DevOps (CI/CD, pipelines and Infrastructure as Code)
• Ability to work well with individuals and teams
• Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now).
• Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines
• Previously have worked with infrastructure-as-code and immutable builds (e.g. Terraform)
• Experience with deployment and management of container technologies (e.g. Kubernetes, AKS and Docker)

What's in it for you?

• A competitive basic salary
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients.

We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

TSS is right at the heart of Capita, as we work to create a technology-led organisation. You'll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Proud member of the Disability Confident employer scheme

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with FREE PARKING, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep?

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on a 6-week shift rota with 2/6 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive time and a half and a day in lieu to use at a later date).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Have an excellent standard of both spoken and written English as you will be helping customers with complex financial needs
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• Strong experience in a call centre customer service role...OR
• Proven experience in a clerical environment...OR
• Robust experience in a health care environment dealing with vulnerable clients...
• In addition we also need experience of using multiple computer systems. Although full system training will be provided, you need to be competent using a mouse and keyboard

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with FREE PARKING, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep?

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on a 6-week shift rota with 2/6 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive time and a half and a day in lieu to use at a later date).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Have an excellent standard of both spoken and written English as you will be helping customers with complex financial needs
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• Strong experience in a call centre customer service role...OR
• Proven experience in a clerical environment...OR
• Robust experience in a health care environment dealing with vulnerable clients...
• In addition we also need experience of using multiple computer systems. Although full system training will be provided, you need to be competent using a mouse and keyboard

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with FREE PARKING, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep?

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on a 6-week shift rota with 2/6 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive time and a half and a day in lieu to use at a later date).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Have an excellent standard of both spoken and written English as you will be helping customers with complex financial needs
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• Strong experience in a call centre customer service role...OR
• Proven experience in a clerical environment...OR
• Robust experience in a health care environment dealing with vulnerable clients...
• In addition we also need experience of using multiple computer systems. Although full system training will be provided, you need to be competent using a mouse and keyboard

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme