Total 888 Customer Service job vacancies in Bristol, Bristol, bs1 6dz

Job Title: Night Support Assistant
Contract Type: Permanent
Salary: £24,627.00 per annum plus 10% Night Allowance
Working Hours: 37.5 hours per week
Working Pattern: Night shifts including some weekends and bank holidays
Location: Britton House, Warmley, Bristol

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Night Support Assistant

This role is based at Britton House in Warmley, Bristol. The service is 24/7 and provides supported accommodation for vulnerable young people aged 16-25 who are at risk of homelessness.

The service is OFSTED registered and requires a certain level of support to be delivered to the customers living here including training and development to help customers develop life skills to help transition into the community and live independently.

As a Night Support Assistant, you will work collaboratively as part of a committed team to deliver an outstanding service. You will assist the support team in putting customers first and empowering them to achieve their goals and aspirations which will include a range of tasks that contribute to the safe and effective delivery of the day-to-day service.

For example, hold 121 sessions, engage with social workers, mental health services, and other relevant support service. You will be responsible for creating and implementing engaging activities within a person-centred approach, all while embodying the core values of Riverside - a care, trust, inclusivity, and safety above all else.

About you

We are looking for someone with:

• Experience working with young people.
• Understanding of safeguarding procedures and Childcare Act (2006).
• Experience or willingness to learn about working with looked after children (LAC).
• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs including personal experience of homelessness, rough sleeping, mental health issues or substance misuse.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.

ABOUT THE ROLEAs a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Administrator

£22,920 per annum, Permanent, 09:00 to 17:00pm M-F, BS16 Emerson's Green, Bristol, 28 days Holiday, Pension, On-site Parking plus more.

Continued growth has led this engineering contracts coordination business to recruit for a customer services administrator to join their team. Working within a team of 4 as part of a wider team of 18, with the full support of a management team, this office will see you working within a team orientated culture:

• Acting as one of the first points of contact within the team along with your colleagues to order process
• Support engineers via App or email in taking their order for parts and components.
• To manage expectations of the engineers of delivery of products.
• Input order information and maintain communication throughout.
• Email correspondence with the Engineers or contracts providers.
• Work with the wider team to ensure smooth running of contracts.

The successful customer services administrator will have a need to hold confident IT skills, be communicative, accurate when inputting data and have previous experience from within a contracts administrator, customer services administration or administrator's role. With additional team members, a team leader and an operations manager all there to give you support and full training will be provided.

This national, long standing employer have 27 branches across the country and are highly respected as delivering the highest quality in customer services. Giving the customer services administrator full support in training, you will be given the opportunity to join at an exciting time as the business celebrate 20 years in business and are further expanding. Their team are inclusive, supportive and fun and ready to welcome a new colleague into their environment.

Benefits Include :

• 28 days holiday including bank holidays.
• Pension
• Christmas office shut-down.
• Working within a personable team spirited environment
• Friday team lunch or breakfast
• Dress down Friday's
• Life assurance of 2 x salary
• On-site parking

Apply today for immediate consideration - you can also apply direct to richard.hughes@travail.co.uk.

For further information, please feel free to call Richard Hughes on 0117 934 9770 / 07778150198.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Customer Service Administrator - Bristol

Customer Service Administrator

Up to £23,400 per year

Monday-Friday, between 8.30am-6pm

Bristol Lake view, Bristol, BS34 8SW

Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients.

Summary of the role:

• Due to the recent growth of our company, we will be recruiting multiple Customer Service Administrators each month throughout the year.
• We are based next to Bristol Parkway, offering free and secure on-site parking or a short walk to local trains or buses.
• Our standard working hours are Monday-Friday between 8.30am and 6pm, so no evening or weekend shifts that impact on your family and social lives!
• Flexible hours are available to suit your availability, work life balance and wellbeing.

Benefits:

• 23 days holiday (plus bank holidays)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
• Pay review after 6 months
• No evening or weekend shifts

What you will be doing?

As a Customer Service Administrator, you will be providing support to the customer service team of a major financial company. Working in the back office, you'll be ensuring business administrative duties are compliant by organising and providing support to the members of our customer service team. This consists of filing, sending and receiving post, stationary requisitions and aiding the financial administration department.

What are we looking for?

• A passion for helping people and providing great service. This may have been gained through work in a call centre environment, retail, hospitality, travel or other customer focussed environments
• A desire to learn. From day one, we will invest in your professional development by providing extensive group and personalised training that will assist with your growth as a first-class Customer Service Representative.
• Familiarity using Microsoft Office (Excel, Word etc) and a variety of computer systems

Who are Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The post holder will be part of a small administrative team dealing with the daily booking and organisation of the Trust’s patient transport requirement and data management of the electronic booking system, acting as a point of contact for hospital departments, ambulance providers and sometimes patients.

The role offers rewarding opportunities to make a noticeable difference during critical stages of our patients’ care pathways, improve patient experience and integrate with a wide variety of departments to help facilitate optimal patient flow.

Communication
• Communication of routine, and sometimes sensitive, transport booking information using persuasive and negotiating skills, to internal and external stakeholders, including UHBW staff, patients and ambulance service staff
• Telephone contact with patients, and internal and external colleagues; some level of telephone contact with stakeholders will require a level of sensitive handling and emotional effort.

Patient Care:
• Responsibility for ensuring that the arranged patient transport provision is of an appropriate level of care for each patient.

Organisation and Planning:
• Planning and organisation of straightforward ongoing activities to maintain the efficient and effective booking of patient transport.
• Resolution of operational and data problems encountered by users; solving problems and making judgements, some of which require prior analysis.
• Working closely with other members of the team and external teams to plan journeys effectively within the available resources.

Service Development and Research:
• Provide feedback to managers where necessary, to inform changes in local processes.

Finance and Resources:
• Follow local protocols to allocate journeys to the appropriate resource, including both commissioned and non-commissioned services.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.


This advert closes on Tuesday 29 Oct 2024

Proud member of the Disability Confident employer scheme

The CIOT team has three main functions: Hospital assessment CIOT offers assessment of all under 18s, including those who are not normally resident in Bristol or South Gloucestershire, who present at University Hospitals Bristol and Weston (UHBW) and North Bristol Trust (NBT) hospitals in crisis with self-injurious behaviours, suicidal ideation or psychosis as part of a mental health presentation Intensive Outreach CIOT offers an intensive outreach package of care to young people and their families/carers in CAMHS who are in crisis, at high risk of harm to themselves, at risk of Tier 4 admission and/or struggling to access and engage with locality CAMHS. Young people referred to CIOT require more input than locality CAMHS services are able to provide because of the level of risk they are presenting with. CIOTs aim is to offer a short term crises intervention to try and prevent further escalations in risk, offer a period of stabilisation to the young person and their network and prevent a Tier 4 admission. CIOT will also support young people and families and their locality teams with step downs from tier 4 units when there is capacity within the team to do so and if clinically appropriate. We will aim to offer in-reach work alongside locality to maintain relationships with young people and assist with care plans at the point of discharge. CAMHS 24/7 Emergency Response Line CIOT manage the CAMHS element of the AWP 24/7 response line that was set up in April 2020 as part of the national strategy to prevent ED admissions during the COVID-19 pandemic. CIOT takes calls from the children and young people, parents and carers in crisis 24 hours a day. The response line also takes calls from professionals who are concerned

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

1. Work in a collaborative and cooperative manner with service users, theirfamilies/carers and other health and social care professionals. Recognise and respect their involvement in the planning and delivery of care.2. Assist in the maintenance of a safe therapeutic environment beneficial to the needs of the service users, relatives carers and others.3. Contribute to the team approach, providing accurate and relevant feedback to registered staff: participate in team discussions and meetings regarding care of service users.4. Develop a therapeutic relationship with service users to encourage and maximise their interest and participation in therapeutic activity.5. Organise day to day activities for groups and individual therapy programmes including assessment, planning, implementation, and evaluation under the supervision of the mental health professionals.6. Play a part in preparation of risk assessments; CPA/SAP. Please see attached job description for further details.

We have a Fixed Term SEND Learning Support Assistant vacancy to start on 25th November 2024
We require an experienced SEND Learning Support Assistant who is keen to work in Key Stage 1.
Monday to Friday, 8.30 until 15.15pm. 31.25 hours per week, term time only. 25th November 2024 until 31st August 2025
Start date: 25th November 2024
Salary: Scp 6-7 pro rata
Our vision statement ‘Be kind, be proud, strive for success’ underpins everything we do. We are proud of our enthusiastic children and dedicated staff team, who make Stoke Park a friendly and exciting place to be. At the heart of a diverse and ever-changing community, Stoke Park Primary is a wonderful place to work.
Our staff survey (January 2024) confirmed that staff are 100% ‘proud to work at Stoke Park’ 100% of staff "enjoy working here" and would recommend working at our school .
The successful candidate will be:
● A positive and enthusiastic addition to our lively learning community
● An excellent teaching assistant with high expectations of self and all children; someone who is committed to raising standards of learning and achievement
● An inspirational person who is able to motivate all pupils to learn; someone who is genuinely interested in children learning in a creative and engaging way.
● Experienced and committed to positive behaviour management strategies.
● Personable, approachable and able to build positive working relationships with adults and children.
● Solution focused and resilient; someone who can offer and receive support as part of a team.
● A passionate team player who will play an active role in all aspects of school life and contribute to the development of our school.
What we offer:
● A friendly and collaborative team of professionals who care about each other
● Creative, enthusiastic children with amazing ideas, who will make you smile on a daily basis
● A supportive and encouraging leadership team who value integrity
● The opportunity to work with other professionals across Cathedral Schools Trust
● Training and development opportunities for all staff
● The chance to make a real difference to the lives of our children and families.
Closing date: Monday 4th November, midnight
Interviews: Thursday 7th or Friday 8th November 2024
Safeguarding statement: Stoke Park Primary School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All posts at Cathedral Schools Trust are subject to pre-employment checks including, but not limited to, initial and periodic enhanced level checks with the Disclosure and Barring Service.
The school may carry out online searches on shortlisted applicants and all applicants will be required to provide details of their online profile, including social media accounts, as part of the interview process.
The post is exempt from the Rehabilitation of Offenders Act 1974. The school is therefore permitted to ask job applicants to declare all convictions and cautions on a self declaration form in advance of attending an interview (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.
Cathedral Schools Trust is an equal opportunities employer and recognises the strength in diversity. Our schools have a wide range of cultural, socio economic and religious influences and we use this to ensure that we broaden our understanding of each other and the world.
Applications are welcome from all suitably qualified candidates regardless of race, colour, nationality, ethnic or national origin, religion or religious belief, sex or sexual orientation, gender reassignment, disability or age, and maternity, marital or civil partner status. We particularly encourage applications from under-represented groups.

What skills and experience we're looking for

We have a Fixed Term SEND Learning Support Assistant vacancy to start on 25th November 2024

We require an experienced SEND Learning Support Assistant who is keen to work in Key Stage 1.

Monday to Friday, 8.30 until 15.15pm. 31.25 hours per week, term time only. 25th November 2024 until 31st August 2025

Start date: 25th November 2024

Salary: Scp 6-7 pro rata

Our vision statement ‘Be kind, be proud, strive for success’ underpins everything we do. We are proud of our enthusiastic children and dedicated staff team, who make Stoke Park a friendly and exciting place to be. At the heart of a diverse and ever-changing community, Stoke Park Primary is a wonderful place to work.

Our staff survey (January 2024) confirmed that staff are 100% ‘proud to work at Stoke Park’ 100% of staff "enjoy working here" and would recommend working at our school .

The successful candidate will be:

• A positive and enthusiastic addition to our lively learning community
• An excellent teaching assistant with high expectations of self and all children; someone who is committed to raising standards of learning and achievement
• An inspirational person who is able to motivate all pupils to learn; someone who is genuinely interested in children learning in a creative and engaging way.
• Experienced and committed to positive behaviour management strategies.
• Personable, approachable and able to build positive working relationships with adults and children.
• Solution focused and resilient; someone who can offer and receive support as part of a team.
• A passionate team player who will play an active role in all aspects of school life and contribute to the development of our school.

What we offer:

• A friendly and collaborative team of professionals who care about each other
• Creative, enthusiastic children with amazing ideas, who will make you smile on a daily basis
• A supportive and encouraging leadership team who value integrity
• The opportunity to work with other professionals across Cathedral Schools Trust
• Training and development opportunities for all staff
• The chance to make a real difference to the lives of our children and families.

Closing date: Monday 4th November,midnight

Interviews: Thursday 7th or Friday 8th November 2024

Safeguarding statement: Stoke Park Primary School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All posts at Cathedral Schools Trust are subject to pre-employment checks including, but not limited to, initial and periodic enhanced level checks with the Disclosure and Barring Service.

The school may carry out online searches on shortlisted applicants and all applicants will be required to provide details of their online profile, including social media accounts, as part of the interview process.

The post is exempt from the Rehabilitation of Offenders Act 1974. The school is therefore permitted to ask job applicants to declare all convictions and cautions on a self declaration form in advance of attending an interview (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.

Cathedral Schools Trust is an equal opportunities employer and recognises the strength in diversity. Our schools have a wide range of cultural, socio economic and religious influences and we use this to ensure that we broaden our understanding of each other and the world.

Applications are welcome from all suitably qualified candidates regardless of race, colour, nationality, ethnic or national origin, religion or religious belief, sex or sexual orientation, gender reassignment, disability or age, and maternity, marital or civil partner status. We particularly encourage applications from under-represented groups.

What the school offers its staff

What we offer:

• A friendly and collaborative team of professionals who care about each other
• Creative, enthusiastic children with amazing ideas, who will make you smile on a daily basis
• A supportive and encouraging leadership team who value integrity
• The opportunity to work with other professionals across Cathedral Schools Trust
• Training and development opportunities for all staff
• The chance to make a real difference to the lives of our children and families.

Commitment to safeguarding

Safeguarding statement: Stoke Park Primary School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All posts at Cathedral Schools Trust are subject to pre-employment checks including, but not limited to, initial and periodic enhanced level checks with the Disclosure and Barring Service. The school may carry out online searches on shortlisted applicants and all applicants will be required to provide details of their online profile, including social media accounts, as part of the interview process.

Be all you can be with Hamberley
At Lovell Place, our luxury care home that provides residential, dementia, and nursing care for older people in Enfield, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Business Administrator to help us achieve our goals.

This is a 12 Month FTC, covering maternity leave.

Working Pattern: 40 hours per week
We offer our Business Administrators:

- 20 days holiday plus Bank Holidays
- Workplace pension
- Comprehensive and further learning opportunities
- Opportunities for career progression
- Refer a Friend Bonus - up to £750 per referral*

What you’ll be doing:
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. That's why every member of our team goes above and beyond to help older people to enjoy full and happy lives.

- You’ll be maintaining robust systems to provide accurate Management Information to include, but not limited to, resident information, invoicing, payroll and petty cash...
- Undertaking all administrative duties required to ensure the smooth running of the Care Home.

- Supports the Home Manager by maintaining effective administration, including HR/Recruitment tasks and financial activities of the Care Home.

Could you be part of our team?
We’re looking for people with great organisational and people skills to join our administration team.
About You:

- Demonstrable experience working in an administrative role within a similar setting.
- Good verbal and written communication skills
- Experience within a financial /accounting environment
- Extensive experience of Microsoft Office Suite
- Previous payroll and budgeting experience
- Empathy and a desire to make a difference to the lives of our residents
- Working knowledge of Xero System
- Ability to multi-task, work under pressure and on own initiative in a fast-paced environment
- Experience within an accounting/ financial environment with credit control experience within the NHS or private healthcare sector
- Payroll administration experience

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
Join an award-winning care home group
Hamberley Care Homes offer luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

We are looking for someone who will be able to support and care for a child in our Pre-School Room, to regulate emotions often due to transitional times of the day, changes to routine, sensory factors and social communication misunderstandings. This role will help them to develop and progress in a nursery setting. The right person will be able to recognise the specific needs of the child being supported, and intervene in situations where there is an emotional or physical response, and work with and co-ordinate partnerships with other agencies involved with the child to ensure everyone is working towards the same targets and goals.

The right candidate will hold a level 2 qualification in Early Years or above and have previous experience of working within an Early Years setting-ideally with a child with Autism Spectrum Disorder. If you're ready to make a real positive impact, we look forward to receiving your application.

We are committed to safeguarding and promoting the welfare of all our children and young people. We follow a safer recruitment process, all appointments are subject to an Enhanced DBS check and are required to provide two suitable references.

Working Hours and Shift Pattern;

5 x 8 hour shifts a week (37.5 paid hours) Mon - Sun (1 in every 4 weekends, Sat & Sun) Rota between 8am - 8pm
The Role

Our fantastic Contact Centre Team have an exciting oppotunity for an Advisor to join us in our Bristol office. Our Contact Centre is a vital part of central operations within Unite Students. We provide a 24/7 service to our students and employees, handling webchat, social media, phone and email queries. We might be helping students find their perfect home, or with field operations teams in emergency situations. We support with all aspects of living with us. Our Contact Centre is a vital part of our organisation, it`s an exciting place to be and you`ll be working in an environment committed to supporting your development and our customer`s success.

You will be based in our Contact Centre at our Head Office, South Quay House. You will work alongside the Advisor and Leadership team across a variety of channels and tasks. Your Team Leader will agree with you what the focus of your shift will be; a variety of work, training and skill-sets will be covered; giving your variation in how you work and the opportunity to develop your career at Unite Students.

What You`ll Be Doing

Ensuring that Health and Safety legislation is adhered to at all times Maintaining an awareness of current legislation concerning Health and Safety, Data Protection/GDPR and compliance To follow the Data Protection Policy and associated policies, keeping information confidential and secure, in order to ensure employee and customer data is protected and handled appropriately in line with legislative requirements. Delivering central processes and conducting all duties in line with Unite Students policy and procedure Ensuring incidents are reported via the correct channels Ensuring a safe and secure environment at all times Fulfilling the varied administration and auditing requirements
What We`re Looking For In You

We are looking for solutions focussed, customer-orientated individuals You`ll be enthusiastic about delivering great customer service You`ll be adaptable, with the ability to work across a range of customer-impacting disciplines; from accounts queries, to emergency support You`ll be someone who can deliver high-quality interactions and commit to taking ownership of any issue and utilising all available resource to resolve them first time You`ll be target-driven and ready to perform to our departments Key Performance Indicators and Service Level Agreements You`ll have a great team-spirit, understanding of the impact your personal-adherence and work has on our team and customer`s success You`ll be striving to be better and achieve to your full potential, based on detailed feedback to support your ongoing development You`ll be able to support others when dealing with high-profile and emergency incidents
Essential

Excellent written and verbal skills Confidence in speaking with people over the phone; a clear and articulate telephone manner Ability to remain patient, calm and solutions focussed during challenging interactions Ability to work as part of a rota, including evenings and weekends
Desirable

An understanding/background in providing services to students An understanding of contact-centre systems
What You`ll Get in Return

A discretionary annual bonus so you can share in the company`s success 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion.We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students.Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.

The main purpose of this role is to provide energy advice to householders by telephone and email. You will be expected to provide information to help householders and clients access the appropriate support while maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

• The role is fixed-contract (12 Months), full-time (37.5 hours per week). We will
consider application for a minimum of 22.5 hours per week.
• The salary for the role will be £23,465.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech
Scheme, Life Assurance, Health Cash plan, retail discounts and discounted
breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities:

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and
receiving calls from people who may need help with energy related issues.
• To record client details and use knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and
refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy
tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond
to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and
procedures.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths/English GSCE or equivalent.
• Experience of giving advice, customer service or helping others in some
capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to work in a team.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where
necessary.
• Highly organised at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 17:00 on Monday 18 November 2024.

Interviews are expected to take place Tuesday 26 November and Wednesday 27 November 2024, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme