Total 7 job vacancies by Centre for Sustainable Energy

The main purpose of this role is to provide energy advice to householders by telephone and email. You will be expected to provide information to help householders and clients access the appropriate support while maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

• The role is fixed-contract (12 Months), full-time (37.5 hours per week). We will
consider application for a minimum of 22.5 hours per week.
• The salary for the role will be £23,465.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech
Scheme, Life Assurance, Health Cash plan, retail discounts and discounted
breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities:

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and
receiving calls from people who may need help with energy related issues.
• To record client details and use knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and
refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy
tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond
to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and
procedures.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths/English GSCE or equivalent.
• Experience of giving advice, customer service or helping others in some
capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to work in a team.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where
necessary.
• Highly organised at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 17:00 on Monday 18 November 2024.

Interviews are expected to take place Tuesday 26 November and Wednesday 27 November 2024, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme

Collaborate closely with our Senior Fundraising Manager to identify funding opportunities, develop compelling proposals, support individual giving and contribute to bid writing for projects that align with CSE’s strategic goals.

Pay and conditions

• The role is full-time (37.5 hours per week) but will consider a minimum of 30
hours.
• The salary for the role will be £27,121 to £32,486
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:
• Write compelling funding pitches for projects or fundraising campaigns.
• Represent CSE at external events to promote our work, support horizon
scanning and identify future partners for the fundraising team to work with.
• Maintain accurate and up to date fundraising content on website, all other CSE
communications channels and third-party platforms.
• Support the running of online and in-person events to raise awareness of
CSE’s work with key stakeholders and potential funders.
• Steward current individual supporters, building engagement through a
supporter journey.
• Develop campaigns and appeals to engage with new audiences and
encourage new supporters.
• Ensure all income and donations are processed, and acknowledged
appropriately, including using systems for accurately managing supporter data.
• Research Trusts and Foundations to identify prospects with objectives which
align with CSE’s strategic goals. Collate this information in an appropriate,
accessible format.
• Develop creative ways of presenting CSE to engage corporate partners
leading to mutually beneficial relationships with social purpose.
• Write content for sections of bids.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• GCSE Maths and English or equivalent.
• Competence with MS Office programmes – in particular Outlook, Word, Excel,
PowerPoint and Access.
• Excellent verbal and written communication expertise, able to communicate
complex ideas to a range of audiences.
• Empathetic and communicative – able to nurture and build relationships with a
wide range of donors and supporters.
• Self-motivated with ability to work independently and with limited supervision
and as part of a team.
• Good time management skills, including priority setting, multi-tasking and
problem-solving.
• Understanding of trust and foundation funders.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website.

Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 12pm on Tuesday 29 October 2024
Interviews are expected to take place Tuesday 5 or Wednesday 6 November 2024, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme

£46,987-£56,283 per year

Permanent

Job description

This main purpose of this role is to lead on initiatives within CSE's fuel poverty and energy advice work, ensuring effective delivery is aligned with CSE’s strategic objectives. Additionally, the role contributes to the organisational development through project oversight, staff management, and collaboration with senior management to drive forward CSE’s fuel poverty work programme and secure future funding.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £46,987-£56,283 (starting salary will depend on
skills and experience).
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To contribute significant expertise in fuel poverty support services, energy
advice and energy saving interventions to other CSE projects.

• To manage projects with strategic importance within CSE’s work delivering
advice on energy and fuel poverty support to a range of householders and
liaise with, and report to project partners and funders on a timely basis.

• All projects are delivered in an effective, timely and resource efficient manner,
and in accordance with the needs and priorities of both fuel poverty
stakeholders and partners and the needs of clients and funders.

• Effective learning processes and practices are embedded in project
development and delivery cycles; we are clear and honest about our strengths
and weaknesses; and that key evidence is shared and used to inform the
development and prioritisation of future projects.

• Work with the Director of HES to develop the organisation’s business plan for
the year ahead, forecasting staffing needs and helping to establish the yearly
budget for the team.

• To oversee key aspects of delivery in the HES advice portfolio, including
project monitoring and evaluation and supporting senior staff in their work.

• To lead the development of new project proposals, contributing realistic
methods and accurate costing forecasts (including staff time and direct costs)
and bringing project partners on board where necessary.

• To work with project managers to cultivate strategic positive relationships both
locally and nationally to help realise funding opportunities to sustain and grow
our work and impact, in line with CSE’s strategic objectives.

• To develop partnerships and liaise with a range of stakeholders, potentially
including other advice agencies, local authorities, voluntary sector associations
and housing associations.

• To hold the role of Work Programme Lead for the Fuel Poverty & Vulnerable
Customer Work Programme.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:
• Understanding of the community and voluntary sector.

• Understanding of the UK energy system and the shifts required to achieve a
smarter, greener, and fairer energy system.

• Experience of project delivery, including planning, team management, task
allocation and budgeting.

• Knowledge and experience of a range of different funding sources and
experience of building relationships with funders.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Also, please send A CV (maximum 3 pages) with your personal information removed and a cover letter outlining your motivation for applying for the role and how your skills and experience relate to the person specification.

The closing date for applications is 12.00 (noon) on Monday 28 October 2024.
Interviews are expected to take place Wednesday 6 and Thursday 7 November 2024, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme

£34,788 per year

Permanent

Job description

The main purpose of this role is to oversee the design, development and delivery of CSE’s grant making to community organisations and to ensure that good practices are applied across our grant making activities. The post holder will be responsible for overseeing CSE’s grant making schemes through a combination of direct scheme management and by supporting schemes managed by other CSE staff (for example, by providing templates, guidance, quality checks, advice and relationship management).

Pay and conditions

The role is full-time (37.5 hours per week).

The starting salary for the role will be £34,788. After your six-month probationary review, your salary may increase to between £35,934-£38,229 per annum.

• You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech
Scheme, Life Assurance, Health Cash plan, retail discounts and discounted
breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities
An applicant appointed to the role will be expected to:

• Designing and developing high-quality grant giving schemes for a range of
stakeholders (e.g. community anchor organisations, voluntary community
groups, individuals and larger organisations), that enable the realisation of
CSE project and programme objectives.

• Make outbound calls to clients when required, such as booking home visits,
and keeping client records up to date.

• Developing and implementing a clear set of practices, and making sure they
are understood and adhered to, in order to identify, mitigate and monitor
potential risks associated with our grant giving projects.

• Maintaining tailoring and adapting our standard documentation (for example,
grant agreement template; application form; eligibility criteria; payment form) to
different grant schemes, ensuring they meet the individual needs of each
scheme and remain as accessible as possible.

• Ensuring efficient processes are in place for evidencing, instructing, and
monitoring grant payments, administering payment processes (such as raising
and/or checking grant payment requests with our finance team) and that you
handle any personal data appropriately.

• Ensuring that high-quality and proportionate project management is in place
across our portfolio of grant giving projects, that funders receive the updates
and information they need, and grantees are well supported and able to deliver
to their objectives efficiently.

• Support project teams with managing relationships directly with grant
recipients, including by maintaining strong communications and acting as the
main point of contact with CSE; collecting and collating monitoring data;
celebrating successes; addressing concerns (for example with review
meetings or action plans); escalating issues as appropriate.

• Facilitating learning, networking, and sharing between grantees, ensuring that
effective monitoring, evaluation and learning practices are embedded within
existing grant-making projects.

• Using learning and feedback to inform how CSE designs future grant
programmes and ensure learning is shared effectively with funders with the
aim of shaping the broader grant making sector.

• Staying up to date with developments in the grant making sector (including
keeping abreast of legal obligations and Equity, Diversity and Inclusion p
practices), learning from others and continually improving and developing our
systems and processes.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:
• Experience of delivering multiple, public and competitive grant schemes for
community organisations and groups – including the contractual, financial and
reporting elements - from beginning (design) to end.
• Highly skilled in use of Manage people and relationships across different
projects.
• Engage with funders to improve the future design of their grant programmes.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Proud member of the Disability Confident employer scheme

£29,864 per year

Permanent

The role of Project Administrator is a permanent position. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.

Job description

The focus of this role is to ensure the smooth running of the Household Energy Services (HES) team by providing team-wide administrative support and taking responsibility for coordination of daily and weekly tasks, maintaining accurate and detailed records, whilst overseeing processes and procedures that ensure HES is compliant with GDPR and Health and Safety requirements. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard.

Pay and conditions
• The role is full-time however part-time will be considered, (minimum of 22.5 -
37.5 hours per week).
• The salary for the role will be £29,864 - £32,816.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:
• Importing batches of client information into our client management system and
ensuring uploads are working correctly. Addressing errors on our client
database: merging data where it is held across multiple client records, deleting
incorrect enquires and deleting duplicate client records.

• Make outbound calls to clients when required, such as booking home visits,
and keeping client records up to date.

• Support HES team annual leave process, checking managers have approved
internal team requests and updating allocations against projects on the staff
planner.

• Manage and keep track of HES subscriptions to services or packages and
coordinate payments and purchase orders with project managers. Make sure
any details and logins are GDPR compliant.

• Responsibility for HES complaints handling procedure – providing guidance to
managers handling complaints to ensure adherence to policy and tracking and
recording responses.

• Support senior HES managers with recruitment work; liaising with appropriate
teams within CSE in producing HES recruitment materials; onboarding new
HES starters including providing thorough team specific information for line
managers.

• Support senior HES managers with probations and interim review meetings;
tracking progress towards probations. Tracking progress towards appraisal
SMART objectives with support from the line manager.

• Be a GDPR champion for the HES team. Working with CSE’s GDPR officer
and project managers to ensure procedures are compliant.

• Take a proactive approach to problem solving. Influence and contribute to
improving HES systems and processes.

• Supervise and mentor the HES Project Administrator, support their learning
and taking ownership for ensuring consistency of HES admin provision.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:
• Experience of providing administrative support to colleagues and external
customer/partners.

• Highly skilled in use of MS Office applications including Word, Excel and
Outlook.

• Ability to learn information and communicate it to others.

• Ability to use initiative, problem solve and manage priorities.

• Excellent written and verbal communication skills.

• Ability to adapt to new software solutions.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is Tuesday 5 November by 5pm

Interviews are expected to take place Tuesday 12 and Thursday 14 November, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme

We are looking to recruit two Energy Caseworkers to work on our Warmer Homes Advice and Money (WHAM) project. One role will be based in the North Somerset area; the other predominantly working out of our Bristol office, although some geographical overlap between the roles is expected.

Working within our Household Energy Services (HES) team, the WHAM Energy Caseworker role is for those people who have two or more years’ experience of giving advice or helping others and can provide strong customer service, personal resilience and boundaries.

Pay and conditions

- The role is full-time (37.5 hours per week).
- The salary for the role will be £25,953 - £28,520
(starting salary will depend on skills and
experience).
- You will be entitled to 25 days paid holiday
(plus statutory holidays).

CSE offer a range of benefits including:

- Salary sacrifice childcare vouchers
- Cycle to work Scheme
- Subsidised bike purchase
- Tech Scheme.

Specific responsibilities

An applicant appointed to the role will be expected to:

-Travel across Bath & North East Somerset to give
advice to people in their own homes, coordinate
partner activity, deliver events, talks and
presentations.
-Provide information to help clients to access
appropriate support.
-Provide energy advice to clients by phone and
email.
-Engage with households who need help with their energy issues.
-Improve the understanding and confidence of households in fuel poverty to better manage their energy use.
-To deliver complex casework and home visits with minimal support.

Essential attributes for this role include:
-Minimum Maths and English GCSE or equivalent.
-Experience of giving advice.
-Experience of Customer service.
-Experience taking a lead on the delivery and
coordination of project-based activity.
-The ability to respond to vulnerable clients in a
respectful and engaging manner.
-The ability to maintain admin systems
independently and accurately.
-Highly organised at managing time and workload.
-The ability to present complex information in an
accessible and appropriate manner.

Please note, the essential attributes listed are just an overview.

To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please complete the application form available on our website and send to jobs@cse.org.uk.

Your application should illustrate your suitability for the role and should show how you meet the criteria shown in the job description.

The closing date for applications is 17:00 Friday, 5 January 2024.

Interviews are expected to take place Wednesday 17 and Thursday 18 January at our office in Bristol.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme

We are looking to recruit an Energy Caseworker to work on our Warmer Homes Advice and Money (WHAM) project. Working within our Household Energy Services (HES) team, the WHAM Energy Caseworker role is for those people who have two or more years’ experience of giving advice or helping others and can provide strong customer service, personal resilience and boundaries.

Pay and conditions

- The role is full-time (37.5 hours per week).
- The salary for the role will be £25,953 - £28,520
(starting salary will depend on skills and
experience).
- You will be entitled to 25 days paid holiday
(plus statutory holidays).

CSE offer a range of benefits including:

- Salary sacrifice childcare vouchers
- Cycle to work Scheme
- Subsidised bike purchase
- Tech Scheme.

Specific responsibilities

An applicant appointed to the role will be expected to:

-Travel across Bath & North East Somerset to give
advice to people in their own homes, coordinate
partner activity, deliver events, talks and
presentations.
-Provide information to help clients to access
appropriate support.
-Provide energy advice to clients by phone and
email.
-Engage with households who need help with their energy issues.
-Improve the understanding and confidence of households in fuel poverty to better manage their energy use.
-To deliver complex casework and home visits with minimal support.

Essential attributes for this role include:
-Minimum Maths and English GCSE or equivalent.
-Experience of giving advice.
-Experience of Customer service.
-Experience taking a lead on the delivery and
coordination of project-based activity.
-The ability to respond to vulnerable clients in a
respectful and engaging manner.
-The ability to maintain admin systems
independently and accurately.
-Highly organised at managing time and workload.
-The ability to present complex information in an
accessible and appropriate manner.

Please note, the essential attributes listed are just an overview.

To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please complete the application form available on our website and send to jobs@cse.org.uk.

Your application should illustrate your suitability for the role and should show how you meet the criteria shown in the job description.

The closing date for applications is 17:00 Friday, 5 January 2024.

Interviews are expected to take place Wednesday 17 and Thursday 18 January at our office in Bristol.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme