Total 239 job vacancies by Diligenta

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary Of The Role

The main purpose of an Incident Technical Specialist is to review and resolve Corporate Incidents for our clients, by investigating and analysing the cause and planning the actions required to rectify the issue by self or relevant parties. Incidents may be systems, procedural or product related.

You will also manage more complex and specialised CI's and provide Technical Specialist support to the wider CI Team

Benefits

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme .
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

You'll be:

• Owning the project management of individual Corporate Incidents to ensure agreed actions and timescales are met, including handling complex and technical CIs. Individuals will manage the most complex CIs within the Corporate Incidents team and will often manage large volumes of CI's under a portfolio / programme management approach.
• Leading CI Team training, mentoring, and auditing.
• Supporting CI related changes from raising initial change request through review and feedback on Business Requirement Documents and carry out testing of passed BAT cases.
• Working towards Key Performance Indicators and deliver against objectives set through monthly focus reviews.
• Completing any of the required regulatory / tax reporting and breach identification

You should apply if you have:

• Strong knowledge of Life and/or Pensions
• Excellent communication skills
• The ability to work effectively under pressure.
• Proficient skills in MS Office Word, PowerPoint

• The ability to train and mentor.

• Excellent planning and organisation skills, ability to manage own workload effectively and plan and organise activities required for CI resolution.

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

An exciting opportunity had come available for a Human Resources Business Partner to join the Human Resources function at Diligenta, supporting the Phoenix Standard Life Account based in Edinburgh.

As a HR Business Partner, you will play a key role in both strategic and operational HR success. This hybrid position involves hands-on collaboration with various stakeholders and their teams to implement a people-centric agenda.

You will work across Business Operations and other support functions to ensure a cohesive approach that delivers measurable value through HR initiatives. Your efforts will help create a seamless employee experience, positioning Diligenta as an employer of choice while enhancing overall performance and resource effectiveness.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits.

What you'll be doing

• Partnering with business functions to develop and manage HR solutions that align with the Diligenta People Proposition.
• Supporting and educating the business on people matters by building trust-based relationships and understanding client needs.
• Collaborating with business functions to deliver the Diligenta People Proposition in line with corporate HR strategy and promote HR best practices.
• Coaching Line Managers to identify talent needs and optimize resource allocation for improved business performance and cost efficiency.
• Advising managers on HR policies related to recruitment, resourcing, and employee relations to mitigate risks and achieve desired outcomes.
• Providing guidance on employment law to ensure compliance in all people matters.
• Participating in HR projects and change programs, taking responsibility for specific deliverables.
• Helping embed company values and competencies to support Diligenta's culture, Employer Brand, and financial goals.
• Utilizing HR metrics to guide business decisions, identify risks, and ensure compliance with employment legislation and company policies.
• Maintaining HR tools and governance to meet regulatory requirements and provide necessary management information.
• Ensuring actions align with corporate benefits policy and budget and oversee HR administration related to pay and ratios.
• Driving employee communication and engagement initiatives to enhance productivity and performance through clear KPIs.

What we're looking for

• Proven experience of managing all Employee Lifecycle disciplines in an HR generalist role.
• Proven experience of working with business customers in a true Business Partnering model, providing direction for all people related matters
• Strong Stakeholder Management and relationship Management skills within an HR business facing role
• Thorough and up to-date understanding of current employment legislation and HR best practice.
• Proven experience of managing or supporting TUPE in and/or out exercises.
• Robust experience of leading or supporting on significant change management programmes within HR.
• Experience of working in an environment of varied terms and conditions and multi-sited operations.
• Experience of operating in a corporate driven and commercially aware HR environment.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

• Lead, develop, and motivate your team, ensuring adherence to all people management processes.
• Oversee complaint handlers to ensure fair, prompt, and efficient resolution of complaints, acting as the escalation point for complex cases.
• Ensure compliance with FCA complaint handling rules and internal frameworks.

Benefits:

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

What you'll be doing:

• Proactively managing work schedules and team skills to meet productivity and quality targets.
• Completing timely and comprehensive performance reviews, identifying training and development needs.
• Managing and developing your team to ensure complaints are handled efficiently, meeting customer, business, and personal targets.
• Identifying and communicating operational factors impacting service delivery, with resolution proposals.
• Managing resources and time effectively to meet department measures, including SLA and FCA reporting.
• Analysing data and management information to anticipate operational issues and taking relevant actions.
• Developing and maintaining high-quality relationships with internal and external customers, including Clients and the Financial Ombudsman Service (FOS).
• Leading your team through business improvement activities and continuous improvement initiatives.
• Ensuring your team understands and contributes to customer and business goals.
• Creating awareness within the team of responsibilities for risk management and compliance.
• Handling complaints in compliance with FCA rules and internal frameworks, preventing potential breaches.
• Escalating compensation payments or decisions exceeding authority levels in a timely manner.

What we're looking for:

• Strong people management, leadership, coaching, and development skills.
• Proven decision-making and problem-solving skills with focus on customer and client.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills in a target-driven environment.
• Ability to quickly learn and apply product and process knowledge.
• Resilience and ability to work under pressure.
• Detailed understanding and practical experience of people management policies and processes.
• Understanding of the Life and Pensions industry is nice to have.
• Knowledge and application of relevant business systems and processes, including workflow.
• Minimum of 3 years' experience in a similar role.
• Proven ability in using Microsoft Word and Excel.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

Due to recent growth, we are looking an IT Risk and Governance Analyst to play a pivotal role within our Information & IT Security function. This role is essential to fostering a proactive, controlled environment through risk management, IT governance, and security compliance. Working alongside IT operations, you'll identify emerging cyber risks, ensure best-in-class risk assessment, and uphold compliance standards that protect our organisation.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Identifying the emerging cyber security risks along with IT operation team
• Reviewing and approving the risk assessment documents
• Developing and maintaining the risk assessment and risk management procedure
• Maintaining cybersecurity risk register and cyber security risk lifecycle
• Studying the ISO, NIST risk standards and adopting the recommendation in risk management procedure
• Supporting third-party risk assessment procedure
• Defining the risk tolerance statement for risk mitigating controls

What we're looking for

• Must have successfully conducted IT risk assessment against one or more best practice frameworks in a large and complex environment
• Must have sufficient experience to be able to review security controls, including assessing whether control exceptions are material and challenging evidence from control owners
• Hands-on experience on control testing experience in various infrastructure and cloud technologies
• Strong analytical and interpersonal skills
• CRISC, CISA or CISM certified (desirable)
• ISO27001 Lead Auditor/Lead Implementor (desirable)

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

To lead, manage and inspire a team of complaint handlers who investigate and resolve complaints for Life, Pensions and Investment products to ensure customers are treated fairly and service levels are maintained, and ensuring that all customer complaints are addressed promptly and effectively.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits.

What you'll be doing

• Leading and managing a team of complaints handlers.
• Overseeing the handling and resolution of customer complaints efficiently and effectively.
• Providing guidance, support, and training to team members to ensure they understand company policies and procedures for handling complaints.
• Monitoring the performance of the complaints team and implementing measures to improve productivity and quality of service.
• Acting as a point of escalation for complex or sensitive complaints.
• Maintaining accurate records of complaints and their resolutions for reporting and regulatory purposes.
• Ensuring compliance with relevant regulations and industry standards in complaint handling processes.

What we're looking for

• Have a minimum of 2 years' experience within a managerial position.
• Have problem solving and decision-making skills.
• Have time management and organisational skills.
• Have prior experience in managing team within Financial Service, Life & Pension, or another relevant office/ corporate based environment.
• Possess exceptional written and verbal communication abilities.
• Ideally qualified to GCSE standard or equivalent and should include Maths and English.
• Computer literate in MS Excel and Word skills and appetite to learn and effectively navigate multiple computer systems and other technologies.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

This is a key role that involves maintaining and improving ways of working, operating within a highly complex and regulated environment to administer effective governance and change controls to support our front-line operational teams during periods of change to maintain excellent levels of customer service.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Working directly with the Central Change Team, Client, IT, 3rd party suppliers, Front and Back-office teams, to support the governance, planning and control of operational change projects.
• Assisting in developing the operational change roadmap to ensure that change affecting our operational teams is planned effectively, and that all key milestones, contention, dependencies and risks are identified and documented.
• Leading and coaching direct reports to source data inputs required across a range of areas including change impact assessments, benefits tracking and produce governance reports.
• Working with the key stakeholders to identify and plan necessary resource involvement to successfully deliver change projects, whilst also documenting and reporting potential risks and issues.
• Managing necessary frameworks, processes and documentation to exceed minimum requirements and to protect and report on Service Levels across operations.

What we are looking for

Experience:

• Proven track record of managing projects / programmes.
• Experience of management and motivation of a team
• Knowledge of FCA regulations

Skills:

• Strong interpersonal skills and able to build and maintain relationships.
• Solid understanding of change and governance processes.
• A fast learner who is adept at problem solving and conflict resolution
• Ability to negotiate and influence people to deliver without direct authority.
• Resilient and work well with changing priorities.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Customer Service Administrator - Bristol

Customer Service Administrator

Up to £23,400 per year

Monday-Friday, between 8.30am-6pm

Bristol Lake view, Bristol, BS34 8SW

Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients.

Summary of the role:

• Due to the recent growth of our company, we will be recruiting multiple Customer Service Administrators each month throughout the year.
• We are based next to Bristol Parkway, offering free and secure on-site parking or a short walk to local trains or buses.
• Our standard working hours are Monday-Friday between 8.30am and 6pm, so no evening or weekend shifts that impact on your family and social lives!
• Flexible hours are available to suit your availability, work life balance and wellbeing.

Benefits:

• 23 days holiday (plus bank holidays)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
• Pay review after 6 months
• No evening or weekend shifts

What you will be doing?

As a Customer Service Administrator, you will be providing support to the customer service team of a major financial company. Working in the back office, you'll be ensuring business administrative duties are compliant by organising and providing support to the members of our customer service team. This consists of filing, sending and receiving post, stationary requisitions and aiding the financial administration department.

What are we looking for?

• A passion for helping people and providing great service. This may have been gained through work in a call centre environment, retail, hospitality, travel or other customer focussed environments
• A desire to learn. From day one, we will invest in your professional development by providing extensive group and personalised training that will assist with your growth as a first-class Customer Service Representative.
• Familiarity using Microsoft Office (Excel, Word etc) and a variety of computer systems

Who are Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

An exciting opportunity has arisen for an Anti-Financial Crime Specialist to join a leading provider of business process services for the Financial Services sector. Due to a growth, we are seeking an ambitious individuals to join our ever-growing team. Within this role you will be responsible for mitigating the risk of financial crimes against Diligenta and our clients. You will also have the chance to work with various types of financial crimes such as Money Laundering, Fraud, Terrorist Financing, Bribery and more.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Conducting investigations into potential customer or employee suspicious and actual fraudulent activity, referring to subject matter experts for more complex matters, as necessary
• Gathering operational management information for review from a variety of sources and analysing this to highlight financial crime risks and issues
• Undertaking of 'spot checks' and ongoing oversight activity of financial crime related operational processes to ensure they remain effective and operate effectively
• Providing guidance, consultancy support and training to Diligenta business units on financial crime matters

What we're looking for

• Understand anti-financial crime and counter terrorism legislation. (JMLSG, FSA, POCA, FATF etc.)
• Have knowledge of investigations techniques
• Have obtained or are prepared to study for ICA qualifications in Financial Crime
• Have the ability to work under pressure and be flexible in relation to workload and its prioritisation
• Are able to communicate complex regulatory and legislative requirements to staff at all levels of the business who have varying degrees of knowledge

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Regulated Reconciliations Team Manager (Mutual Funds) - 12 Months FTC

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

Join our Finance Operations team to lead our Regulated Reconciliations Team in maintaining the accuracy and compliance of our financial records. You'll ensure proper handling of payments, receipts, and distributions, supporting financial integrity and meeting regulatory standards.

Benefits:

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

What you'll be doing:

• Lead a team of up to 8 in client money reconciliations, ensuring CASS and internal compliance.
• Continuously enhance reconciliation processes to reduce risk and ensure accuracy.
• Set and monitor KPIs to drive high performance across the team.
• Resolve complex issues and handle escalations for reconciliations.
• Manage regulatory reporting, including CMAR and CASS Resolution Pack submissions.
• Liaise with auditors and lead CASS/financial audit preparations.
• Support strategic projects and provide input for Management Information (MI) reporting.
• Ensure all team activities meet Consumer Duty regulations.

What We're Looking For:

• In-depth knowledge of CASS regulations and client money reconciliation processes.
• Strong leadership and stakeholder management skills.
• Excellent verbal, written, and presentation abilities.
• Highly organized with a meticulous approach to problem-solving.
• Proficient in MS Excel and Word, with financial services experience, especially in investments.
• Experience in finance roles (5+ years) within Financial Services, with relevant qualifications (part or fully qualified accounting/QBE preferred).
• IOC qualification in mutual funds (or working towards it).

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Complaint Handler - Edinburgh Lloyds Banking Group

Starting at £25,000 per year

Monday-Friday

Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm

Fountainbridge, Edinburgh, EH3 9PE

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.

Summary of the role:

• We are based in Fountainbridge in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.
• Our standard working hours are Monday-Friday between 8am and 6pm, so no evening or weekend shifts that impact on your family and social lives!
• Flexible hours are available to suit your availability, work life balance and wellbeing.
• Salary for the role starts at £25,000 per annum.

Benefits:

• We offer 31 days holiday (including bank holidays)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
• Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

What you'll be doing:

You'll be representing a major UK bank by responding to queries, concerns, and complaints either by telephone or in writing. We pride ourselves in our exceptional service and ensuring our customers feel that they have been listened to and treated fairly. Being able to turn a negative experience to a positive experience is at the heart of this role.

What we're looking for:

• Strong customer service experience is required, complaint handling experience in the life and pensions industry would be advantageous.
• Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
• Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
• Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
• Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

About Diligenta

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Service Representative

Starting at £21,840-£23,000

Monday-Friday, between 9am and 5pm. 35 hours per week

Hybrid remote

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:

• No weekend working.
• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Join our team if you're….

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Content - Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

An exciting opportunity had come available for a Health Safety & Environment Advisor to join the Facilities Management team at Diligenta.

As a Health Safety and Environment Advisor, you will be the key point of contact for Facilities Management (FM) and Health & Safety (H&S) issues within the Scottish Region, ensuring compliance with budgetary constraints. Your responsibilities will include investigating and reporting accidents to the HSE, coordinating H&S training and emergency response arrangements, and ensuring that first aiders, fire marshals, DSE assessors, and manual handling operators are properly appointed and trained.

You will play a key part supporting the Head of FM by reviewing and updating H&S documentation to align with current regulations, conducting DSE and risk assessments, and overseeing desk allocations at various sites. Additionally, you will coordinate office moves, assist with client meetings, including minute-taking, and manage the reconciliation of invoices for third-party suppliers.

Benefits

• 31 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits.

What you will be doing

• Deliver FM and Health & Safety within Diligenta to budget, be a point of contact for FM & H&S issues within Scottish Region.
• Investigate and report accidents related incidents to the HSE within nominated sites
• Coordinate and arrange H&S training
• Coordinate Emergency Response arrangements arrange appointments and training for First Aiders, Fire Marshals, DSE assessors, Manual Handling Operators and general H&S awareness
• Support the Head of FM as required, ensure all H&S documentation including Policies and Procedures are frequently reviewed, updated and compliant with latest regulations.
• Conduct DSE and risk assessments as required, assist in the implementation of remedial activities.
• Oversee desk allocation at each site
• Coordinate office moves and update spreadsheets as required
• Assist Head of FM and HSE Delivery Manager with client meetings on client managed sites. Including minutes
• Reconciliation of invoices for third party suppliers

What we are looking for

• You should possess the IOSH Managing Safely certification, displaying your commitment to health and safety, and you have or are willing to complete the NEBOSH qualification within your first year in the role.
• A minimum of a Grade C in GCSE Maths & English is required to demonstrate your numerical competence and effective communication skills, both written and verbal.
• You should also be educated to A Level standard, which reflects a foundational understanding of a broader range of subjects and critical thinking skills.
• Experience in conducting Display Screen Equipment (DSE) assessments is important to ensure compliance with health and safety requirements.
• Strong communication and collaboration skills are essential for effectively engaging with team members and stakeholders to promote a safe and healthy work environment.
• You should have a background that includes knowledge of creating and monitoring budgets, which is crucial for managing resources effectively and ensuring financial accountability.
• Key soft skills include self-motivation, and a proactive approach, enabling independent work and prompt issue resolution, while patience and empathy foster a supportive environment and enhance communication.
• Being a people person contributes to building strong relationships with colleagues and stakeholders, ultimately promoting effective collaboration.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

IT Infrastructure Architect

Location: Peterborough

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the Role

Due to continued growth, an exciting opportunity has arisen for an IT Infrastructure Architect to join our team. Diligenta's IT Operations function is responsible for building and managing the environments that host and support our applications. As a key member of the team, the IT Infrastructure Architect will play a crucial role in designing systems for large-scale transformations, tech refresh programs, and system upgrades, ensuring our infrastructure meets the demands of these projects.

What you will be doing:

• Strategizing and designing the organization's infrastructure needs, aligning design plans with business needs and choosing suitable hardware & software technologies, and protocols and ensuring scalability.
• Providing strategies to improve the existing infrastructure systems of the organisation.
• Guiding teams in addressing technical solutions and methods to attain the required results.
• Providing architecture leadership and support to infrastructure teams.
• Providing solutions to complex problems occurring in network programs and projects.
• Ensuring resiliency of IT Infrastructure designs

Job Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits.

What we're looking for:

• Extensive knowledge of IT systems with field experience
• Ability to work well under pressure while solving complex problems.
  Excellent communication and interpersonal skill.
• Knowledge of cloud platforms like SaaS, PaaS, and IaaS
• Appropriate Certificates - TOGAF, AWS Certified Solution Architect, ITIL V3 Master Certification, CISSIP-ISSAP
• Project management skills

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

The Opportunity

Due to rapid growth, we're seeking an Actuary Analyst to join our dynamic operations team. In this role, you will collaborate with a remote team to service company products, perform complex calculations, and contribute to the evolution of an expanding business. With comprehensive support to complete your actuarial exams, this is an excellent opportunity to advance your skills and career within the industry.

What You'll Do:

• Apply data analysis techniques to investigate and validate complex actuarial models.
• Interpret actuarial and product information to ensure calculation accuracy.
• Analyse and gather the necessary data for calculations.
• Own the resolution of technical issues, working closely with actuarial, IT, product, TCS BaNCS teams, and clients to deliver effective solutions.
• Update systems and manage bonuses.
• Support the servicing of company products.

What We're Looking For:

• Progress towards IFoA qualification exams.
• 1-2 years of experience in actuarial roles, ideally within Life and Pensions.
• Strong analytical skills with the ability to handle large data sets under time constraints.
• Proficiency in Microsoft Excel.
• A disciplined, systematic approach to problem-solving.
• Familiarity with profit policies and unit-linked products.
• experience with working on unitised with profit products

Summary of the role:

Due to Expansion in our Business Operational Support function, an exciting opportunity has arisen for an experienced Actuarial Analyst to join our team.

You will play a key part in supporting with complex manual calculations and policy queries from our customer-facing teams, including assisting with mainframe migrations and changes.

If you are looking to build your career at a leading Life and Pensions company, whilst continuing your Actuary studies then please apply today!

What you'll be doing

• Completing complex manual calculations to support business enquiries.
• Providing responses to complex policy enquiries to support other business areas.
• Updating and testing regular changes to systems including regular bonus updates, policy fee updates and premium rate changes.
• Using and interrogating complex spreadsheets to enable complex non-standard queries to be answered.
• Supporting mainframe migrations and changes; particularly, specifying the calculations to be migrated to new systems.

What we're looking for

• Working towards the Associate of the Institute and Faculty of Actuaries.
• Experience working in an Actuarial Team supporting customer-facing functions.
• Experience supporting a migration programme.
• From a life insurance or outsourcing background, with in-depth knowledge of life assurance and pension product types and charges.
• Adept at specifying and testing life and pensions calculations.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!