Total 105 customer service job vacancies in Japan, Tokyo

• Brazilian Portuguese language check for translated game software
• Find spelling, grammar, punctuation, and all kinds of other linguistic errors.
• Confirm that terminology is unified according to the developer's localization policy.
• Confirm that the notation method follows the guidelines of the game console manufacturer.
• Carefully examine whether the quality of the translation is high enough, taking into account the story and scenes in the game.
• Report errors clearly and concisely on the bug database.
• If there is a more appropriate translation or translation, we will also suggest it.
• We will ensure that the bug is fixed and implemented correctly in the next version.
• Repeat the above cycle many times until the game is finally completed.

• Native level Brazilian Portuguese proficiency

• Understanding of Brazilian Portuguese entertainment culture
• Someone who can pay attention to details
• Someone who plays video games on a daily bases
• Basic PC operation skills (Word/Excel)

[Desirable experience/ability]

• Experience in QA work (tester, etc.)
• Those who like Japanese pop culture and Japanese characters (anime, manga, video games etc)

[Image of the person you are looking for]

• Those who value teamwork and communication
• People who like games and play them regularly
• People who are good at diligent work

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
  

Who we are:

PTW is a provider of custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

• Mexican Spanish language check for translated game software
• Find spelling, grammar, punctuation, and all kinds of other linguistic errors.
• Confirm that terminology is unified according to the developer's localization policy.
• Confirm that the notation method follows the guidelines of the game console manufacturer.
• Carefully examine whether the quality of the translation is high enough, taking into account the story and scenes in the game.
• Report errors clearly and concisely on the bug database.
• If there is a more appropriate translation or translation, we will also suggest it.
• We will ensure that the bug is fixed and implemented correctly in the next version.
• Repeat the above cycle many times until the game is finally completed.

• Native level Mexican Spanish proficiency

• Understanding of Mexican Spanish entertainment culture
• Someone who can pay attention to details
• Someone who plays video games on a daily bases
• Basic PC operation skills (Word/Excel)

[Desirable experience/ability]

• Experience in QA work (tester, etc.)
• Those who like Japanese pop culture and Japanese characters (anime, manga, video games etc)

[Image of the person you are looking for]

• Those who value teamwork and communication
• People who like games and play them regularly
• People who are good at diligent work

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
  

Who we are:

PTW is a provider of custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

ob Description

Customer Success Management is a global practice, operating at a local level with ultimate customer proximity. The Customer Success function needs to work holistically in two-dimensions; across the entire customer lifecycle and across the product and service portfolio, thus creating a single-point of accountability into the Global Customer Services operating model.

Role description

A Customer Success Manager will take the customer facing role and is responsible for customer success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Customer Success Manager is front-and-centre with our customers, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernisation and empowering them to achieve more.

Responsibilities

• Streamline the interaction between the customer and IFS aligned with a tailored customer journey to leverage a value-added customer experience across all moments that matter
• Be the Voice of the customer (VoC) encompasses the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvements initiatives
• Partnering with the core account team or the Lifetime Value team to build and retain strategic customer relationships, across both business and technical functions at the most senior levels of the customer organization.
• Profound knowledge of the Global Customer Services Portfolio
• Profound knowledge of the Global Customer Services operating processes and procedure
• Engaging and strengthening relationships with key customer decision makers / sponsors / influencers to align delivery priorities in support of their strategy
• Ownership of and accountability for the end-to-end delivery plan – driving customer success and operational health, realising customer business outcomes, and digital transformation and at the same time leverage product value, product usage expansion and generation of use cases.
• Identify and drive new sales opportunities (up/cross sell) in cooperation with Lifetime Value function or the Core Account team.
• Serve as the primary contact in the customer success management team in solving complaints and addressing service or product issues
• Be the customer advocate, continuously working in their best interest to maximise business outcomes and value realisation based on the client business and processes understanding supported by product usage and users data insights
• Establish regular cadence with customers to measure progress against the Customer Success Plan (CSP) and to identify new asks and/or wants on behalf of the customer
• Be able to develop and provide business reviews with C-level executives, practitioners, and other management with your customers
• Reach out to customers, interact with users, and/or conducts focus group meetings to work on solutions and lead into decisions
• Must live the IFS Values

Qualifications

Essential:

• Ability to lead through influence and trust
• Fluency in English and local language (verbal and written)
• Passion for creating a strong customer satisfaction
• Bachelor’s degree, Master’s degree or equivalent work experience in a relevant field
• Technically literate and familiar with customer engagement technologies, best practices and trends
• Excellent communication and relationship management skills

Desirable:

• Domain knowledge of IFS Applications.
• Prior experience in similar or sales role in preferred.
• Experience in building, maintaining, and evolving relationship with executives.

Additional information

Overall Required Competence

• Strong leadership skills - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations
• Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management)
• Relationship Building - Adopts a “human first” approach to all activities and able to put themselves in the customers shoes. Understands customers’ needs clear communication and customer commitment.
• Management skills: Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
• Experience customer centric role generating software customer value with quick time to value realization • Passion for creating a strong customer satisfaction
• Prescriptive approach - Uses a prescriptive approach to drive customer decisions and align key stakeholders towards action including challenging customers to change course when needed.
• Commercially Aware - Both in terms of understanding the customers business as well as the commercial relationship between IFS and its customer.
• Proactive Problem Solving - Proactively manages and owns the work process to drive desired outcomes, prioritizes work by focusing on what’s important.
• Product and use-case knowledge - Knowledge of supported products and being able to identify how they solve key use cases and challenges for the customers.
• Domain knowledge - Knowledge around industry trends and best practices and how to apply them to the customers.
• Cross-functional collaboration - Effectively collaborates

About KOMOJU

KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. Today we help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly API’s to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding.

About the position

The Customer Engineering team at KOMOJU is quite unique - it's not about promoting our product or managing customer complaints. We do any engineering work that helps us better serve our customers. This involves debugging, contributing to code development, creating an internal knowledge base, writing customer communications, collecting feedback on procedures, and updating internal systems.

The primary responsibility of the Full-stack Customer Engineer is to promptly resolve customer-reported issues in collaboration with the Customer Success team. As part of your regular duties, you will monitor our internal systems and promptly respond to any requests for technical assistance. In response to the request, you will engage in comprehensive engineering activities such as analysing logs, replicating customer-reported issues, debugging, implementing solutions, modifying our codebase, and enhancing our offerings.

The ideal candidates for us are those who excel in a dynamic environment and are consistently seeking ways to enhance the customer experience. We are seeking an individual who is self-motivated and versatile, with a passion for problem-solving and technical research, a willingness to engage in engineering tasks to solve problems directly, and a talent for making quick, well-informed decisions under pressure.

Responsibilities

• Respond quickly to technical inquiries from customers received through our customer-facing teams, particularly the Customer Success team.
• Investigate the mechanism and cause of customer-reported issues.
• Develop solutions and workarounds for the technical challenges that customers are facing.
• Collaborate with engineering teams to tackle the most complex issues.
• Contribute to our codebase to instantly enhance our offerings.
• Empower our customer-facing teams by providing them with product-related knowledge and insights on commonly reported issues.
• Represent our customers and partners by advocating the voice of customers and sponsoring feature requests
• Oversee incident processes and coordinate incident response
• Be open to communicate with our customers directly

• Strong passion to serve customers
• Passion for solving real-world problems through technology and creativity.
• Clear, logical thinking combined with empathetic understanding of customer sentiment, and detailed and unbiased observations.
• Extensive experience in any programming language and systematic debugging.
• Concrete understanding of HTTP, WWW, REST, SQL, logging, tracing, and observability.
• Be open to communicate in both English and Japanese.
• Japanese proficiency at the N2 level

Nice to Haves

• Professional experience in payment processing systems
• Professional or hobby experience with applications that accept payments
• Professional or hobby experience with:
• Ruby and Ruby on Rails
• Datadog
• Shopify
• PHP
• TypeScript
• Amazon Web Services
• Docker
• Professional or hobby experience in debugging complex software and proposing code changes
• Professional, hobby, or academic experience with experimental research.
• B1 level of English proficiency according to the Common European Framework of Reference for Languages (CEFR).
• Interest in foreign languages and cultural exchange, with a desire to engage in continuous learning.

• At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
• 10 days regular vacation, additional 5 days summer and 5 days winter vacation
• Paid birthday holiday
• Budget for self-learning allowance, to ensure our employees’ skills remain current
• Language training for Japanese

役割

このポジションは、お客様の物流現場で活用されている協働型ピッキングアシストロボット（PA-AMR）にまつわるデータ（稼働データや生産性データ等）を収集、分析しお客様に対してより良いサービスの使用方法などを継続的に提案し、サービスを継続的に使用して頂くことを目指します。アナリティクスチームやセールス、オペレーション、プロダクトチームとも連携し、受け身ではなく常に自発的に行動して、新たなプロセスをお客様に提案し合意形成を行い実行していくことが求められます。

業務内容

• 物流倉庫でPA-AMRを用いたオペレーションががより良い生産性を実現する為の課題の特定
• PA-AMRに関連する稼働率、生産性、使用者の負荷等のデータを各種ツールを用いて取得する（適宜、お客様の物流倉庫で働くスタッフ様とも連携）
• お客様に対してより良いオペレーション構築の為の継続的な提案と合意形成・実行
• データ分析のフレームづくりと実行・改善

求められる経験

• お客様の倉庫オペレーションの特徴を正しく認識し、課題の抽出や改善点を明確化出来ること
• お客様の話を的確にヒアリングし、状況や意図を踏まえたうえで、内外と調整を実施し、最終的に双方が納得可能な落としどころを結論付けられること
• お客様とより良い関係を構築し、合意した改善のためのオペレーション変更の実施を責任を持って完遂出来ること
• 物事を構造化して思考し、それを他者に伝えられること
• 柔軟に環境の変化に適応し、学び、成長する意欲
• 現状を正しく把握し、制約条件下で目的を達成するために創意工夫ができること
• ネイティブレベルの日本語でのコミュニケーション能力
• ビジネスレベルの英語でのコミュニケーション能力(読み、書き)

求められるスキル

• ロジスティクス分野での経験
• データ分析経験
• ICT及び/または　ロボティクスでの経験
• テクノロジー製品を扱うことに情熱を持っており、ペースの速い環境で業務を遂行してきた実績
• 工学分野においての学士号または海外の著名な学校からのMBA
• ビジネスレベルの英語でのコミュニケーション能力(会話)

We are seeking an experienced and dynamic Presales FSM Solution Specialist to join our Tokyo-based team. The ideal candidate will possess a deep understanding of Field Service Management processes and technologies, coupled with excellent communication and presentation skills. The Presales FSM Solution Specialist will play a pivotal role in driving sales by effectively showcasing the capabilities and benefits of our FSM solutions to potential clients.

Key Responsibilities:

• Advocate for our customers, leveraging your technical, industry, and business expertise to meet their needs effectively.
• Use a consultative approach to value-based selling to establish a deep understanding of our customers' business and technical needs.
• Establish a 'trusted technical advisor' relationship with our customers' technologists and internal technical teammates.
• Collaborate with the sales team to understand customer requirements and develop tailored FSM solutions that address their needs.
• Conduct engaging and informative product demonstrations to showcase the features, functionalities, and benefits of our FSM solutions.
• Serve as a subject matter expert on FSM technologies, staying abreast of industry trends and advancements to effectively advise clients on best practices and solutions.
• Assist in the creation of proposals, RFP responses, and other sales materials, ensuring alignment with customer needs and solution offerings.
• Build and maintain strong relationships with prospective clients, acting as a trusted advisor throughout the sales cycle and beyond.
• Work closely with cross-functional teams including product development, implementation, and support to ensure seamless delivery of solutions to clients.
• Continuously gather market intelligence and competitor insights to inform product development and sales strategies.

KOMODOについて

KOMODOは、ゲームやマンガ業界の未来を形作る製品に取り組んでいます。これまで、Steam Deckのような革新的なハードウェアをアジア市場に送り出し、Steamやゲーム機用のオリジナルゲームを開発・リリースしてきました。近日公開予定のマンガに関するプロジェクトでは、世界中の言語学習者の間に言葉の壁を越えたコミュニティが構築されることでしょう。

私たちは、クリエイティブで情熱的、かつ多様性に富んだチームで、私たちの製品の一つひとつが、世界に何か新しいものを紹介することを大切にしています。私たちは、人は遊んでいるときが一番楽しいと信じていますし、遊びは私たちのすべての行動の中心です。ゲームやマンガに情熱をお持ちであれば、KOMODOは最適なチームです。東京オフィスとホノルルオフィスで随時人材を募集していますので、ご興味のある方はぜひご応募ください！

募集要項

東京 (秋葉原) を拠点とするチームに加わってくださるカスタマーサポートスペシャリストを募集しています。ポータブルゲーミングPC｢Steam Deck｣、ゲーム、また今後のマンガ関連プロジェクトに関するお客様からの問い合わせに対して、韓国語と日本語でご対応いただきます。お客様が安心して商品を購入･ご利用いただけるよう、購入･支払い･配送･返品･交換などに関する質問をサポートします。また、イレギュラーな相談や質問にも柔軟かつタイムリーに丁寧に対応できる能力も求められます。

適任者は、日本とハワイの文化に興味を持ち、生涯にわたり学び続ける方です。顧客のニーズに耳を傾け、理解し、最善の解決法を提供する必要があります。チームのメンバーとしてお客様からのお問い合わせに対応するだけでなく、ソフトウェア関連、マーケティング、ロジスティクス等、様々な部署との連携や業務サポートを提供する機会があります。また時には、ライブイベントのイベントスタッフとして参加することもあります。

上記は一例ですがKOMODOにはひとつの事に限らず能力を発揮頂ける環境があります。そのため、カスタマーサポート以外の業務にも前向きに楽しみながら取り組む意欲のある方や、カスタマーサポート以外の経験を持つユニークな方を歓迎します。

担当業務

• オンラインストアの注文やお届けに関する問合せ対応（メール）
• オンラインストアページ･FAQコンテンツの管理
• 問い合わせ内容の集計･分析
• 顧客からのニーズ吸い上げと自社製品･サービスの改善提案
• 必要に応じて他部署や外部との連携･文章の翻訳

応募資格

• ネイティブレベルの韓国語スキルおよびビジネスレベル以上の日本語スキル
• 顧客の動向またはフィードバックからシステムおよび業務プロセスの提案･改善を行い、顧客満足度の向上に繋げた経験
• 個人の判断に委ねず、チーム･他部署との細かな連携を図り、臨機応変に柔軟な対応ができる方
• ゲーム･マンガ業界への情熱
• 1つのプロジェクトに2年以上参加し、目標を達成した経験
• 部署を問わず業務においてチームをリードまたはマネジメントしていた経験

福利厚生

KOMODOでは、ゲーム、マンガ業界を形成することと同様に、チームメンバーにも情熱を注いでいます。そのため、当社では正社員全員に健康保険、プロフィットシェア、有給休暇、無料のゲームやマンガ、語学クラスを提供しています。

KOMODO에 대해 

KOMODO는 게임과 만화 산업의 미래를 구축하는 제품을 개발합니다. 현재까지 저희의 경험을 바탕으로 아시아 시장에  Steam Deck과 같은 혁신적인 하드웨어를 출시하고 Steam과 콘솔용 오리지널 게임을 개발하고 퍼블리싱해 왔으며, 앞으로 서비스 예정 중인 만화 플랫폼을 통해 전 세계 언어 학습자의 커뮤니티를 만들어 나갈 것입니다. 

저희는 크리에이티브하고 열정적이며 다양성을 보유한 팀으로, 저희의 제품 하나하나가 세상에 새로운 어떤 것을 가져다 주는 것을 중요하게 생각합니다. 저희는 사람들이 놀이를 통해 최고의 모습을 보여준다고 믿으며 놀이는 우리가 하는 모든 것의 중심입니다. 

일본 도쿄와 하와이 호놀룰루 오피스에서 수시로 인재를 모집하고 있으니 관심 있는 분들의 많은 지원 바랍니다. 게임과 만화에 대한 열정이 있는 여러분을 환영합니다! 

지원 요건

도쿄 아키하바라 오피스에 위치한 팀에서 함께 일할 고객 지원 담당자를 모집합니다. 채용되신 분은 휴대용 게이밍 PC인 Steam Deck과 게임 관련 문의, 그리고 향후 만화 관련 서비스의 고객 문의를 한국어와 일본어로 처리하게 됩니다. 주로 고객이 안심하고 상품을 구매하여 이용할 수 있도록 구입, 결제, 배송, 반품 및 교환 등과 관련한 지원을 담당합니다. 또한, 일반적이지 않은 문의에도 시기 적절하고 유연하게 대응할 수 있는 능력이 요구됩니다.

일본과 하와이 문화에 관심이 있고 평생 학습을 추구하는 분, 고객의 요구를 경청하고 고객의 입장을 이해하며 최선의 해결책을 제공할 수 있는 분을 환영합니다. 고객 문의를 처리하는 것뿐만 아니라, 팀의 일원으로서 다양한 부서와 협력하여 소프트웨어 판매, 마케팅, 물류 등 다양한 분야에 기여할 수 있습니다. 또한, 경우에 따라 회사 이벤트에 스태프로 참여할 기회도 있습니다. 

위의 내용은 예시일 뿐이며, KOMODO에서는 여러 분야에서 자신의 능력을 발휘할 수 있는 환경을 제공합니다. 고객 지원 외의 업무에도 긍정적이고 즐겁게 임할 수 있는 열정적인 분, 다양한 경험을 가진 개성 있는 분들의 많은 지원을 기다립니다.

주요 업무 

• 온라인 스토어 주문 및 배송에 관한 이메일 문의 대응  
• 온라인 스토어 및 FAQ 페이지 관리 
• 고객 문의 내용 집계 및 분석
• 고객의 니즈를 파악하여 제품 및 서비스에 대한 개선점 제안
• 타 부서 및 외부와의 협업 및 번역 업무 

지원 자격

• 원어민 수준의 한국어 능력 및 비즈니스 수준 이상의 일본어 능력 보유자
• 고객 만족을 위해 고객의 동향 및 피드백을 바탕으로 업무 프로세스 및 시스템 개선안을 제안한 경험을 보유하신 분  
• 개인의 판단에 치우치지 않고 팀원 및 타 부서와의 긴밀한 협업을 통해 상황에 유연하게 대처할 수 있는 분
• 게임 및 만화 산업에 대한 열정을 가진 분 
• 최소 2년 이상 한 프로젝트에서 목표를 달성한 경험을 보유하신 분 우대
• 팀 리더 또는 팀 관리 경험자 우대 

복리후생

KOMODO는 게임과 만화 산업 구축을 향한 것만큼이나 구성원에게도 열정을 쏟고 있습니다. 이에 따라 당사에서는 정직원을 대상으로 건강 보험, 인센티브, 유급 휴가, 무료 게임 및 만화, 어학 수업을 제공하고 있습니다.

About KOMODO

KOMODO works on products that shape the gaming and manga industries of the future. Our experience and talent enable us to bring revolutionary hardware like the Steam Deck to markets in Asia, develop and publish original games on Steam and consoles, and build a community of language learners around the globe with our upcoming manga platform.

We are a creative, passionate, and diverse team that loves introducing the world to something new with each of our products. We believe people are at their best when they play, and play is central to everything we do. If you have a passion for gaming and manga, we are the team to be on. If this sounds interesting, we are now hiring in our Tokyo and Honolulu studios and would love to hear from you!

The Opportunity

We are looking for a Customer Support Specialist to join our team, based in our Akihabara studio. You will respond to inquiries from customers in Korean and Japanese about the Steam Deck portable gaming PC, games, and upcoming manga-related projects. You will be responsible for assisting customers with questions about purchasing, payment, delivery, returns and exchanges, and other issues so that they can purchase and use our products with peace of mind. You must also have the ability to respond to irregular consultations and questions in a flexible, timely, and courteous manner. 

A successful candidate will be a lifelong learner with an interest in Japanese and Hawaiian culture. You have the ability to listen and understand what the customer’s needs are and provide them with the best solution. As a team member, you will not only handle inquiries from customers, but also have the opportunity to collaborate with various departments and provide operational support, including software-related, marketing, and logistics. Occasionally, the members even participate as event staff for live events.

The above is just one example, but KOMODO offers an environment in which you can demonstrate your abilities in more than one area. Therefore, we welcome unique individuals with experience and a willingness to work outside of customer support in a positive and fun environment.

Responsibilities

• Responding to inquiries (via email) regarding online store orders and deliveries
• Management of online store and FAQ content
• Aggregation and analysis of inquiries
• Identifying customer needs and proposing improvements to the company's products and services
• Cooperation with other departments and external parties, and translating texts as necessary

Requirements

• Native-level Korean skills and business-level or higher Japanese skills
• Experience in proposing and improving systems and business processes based on customer trends or feedback to improve customer satisfaction.
• Able to flexibly respond to circumstances by coordinating closely with teams and other departments without relying on individual decisions
• Passionate about the game and manga industries
• Experience in one project for at least 2 years and achieving goals preferred
• Experience in leading or managing a team in any department preferred

Benefits

Here at KOMODO we are just as passionate about our team members as we are with shaping the gaming and manga industries. That’s why we offer excellent private health insurance, lifestyle and fitness benefits,, generous paid time off, free games and manga, and free language classes to all of our full-time employees.

Your Career

The Palo Alto Networks Cloud Service Partner Alliance manager is a senior specialist position within the Ecosystem organization with dotted line reporting to the JAPAC Cloud Service Partner business team. This position is an overlay position that specializes in Public Cloud and driving public cloud engagements within the Ecosystem organization.

The Public Cloud Partners Alliance Manager is responsible for 1) engagement with Cloud Service Provider like AWS, Google Cloud, Azure and Oracle 2) revenue generation through target cloud providers and includes the recruitment, engagement, management and creation of the joint Go-To-Market strategy with a selected list of “Born in the Cloud” (BiC) Solution Providers 3) engage Tech Alliance partners to generate pipelines as a tentative role

Your Impact

• Develop and execute regional joint business plans which drive all aspects of the Cloud Service Partner relationship including: sales and pipeline development, executive interlocks, business development, enablement, certification plans and partner marketing

• Facilitate joint selling between focus CSPs and Palo Alto Networks sales teams

• Consistently engage with and communicate with the field sales team of AWS, Google Cloud, Azure and Oracle and Google to generate pipeline

• Act as the knowledge leader for CSP in the regional Ecosystem organization - Conduct consistent training and communications for the Ecosystem organization

• Support the regional ecosystem organization on CSP opportunities within the traditional NextWave partners

• Work with regional Ecosystem leadership to identify a focus Born in the Cloud partners in region

• Recruit, engage, manage and create joint Go-to-Market strategies with selected focus partners - Own every aspect of the partner engagement and deliver against performance objectives

• Manage all associated pipeline and public cloud opportunities and provide consistent and timely reporting on all engagements with Born in the Cloud 

• Manage and ensure new partner’s compliance against all NextWave Public Cloud tier requirements and program guidelines including executed partner agreements

• Participate and contribute for all channel related program creation for Public Cloud

• Consistently engage with Global/regional Technical Alliance partner to generate pipeline and set GTM strategies 

• Attend and present at public cloud specific trade shows, industry events, internal meetings, field marketing events to represent public cloud channels

• Develop and execute regional joint business plans which drive all aspects of the Cloud Service Partner relationship including: sales and pipeline development, executive interlocks, business development, enablement, certification plans and partner marketing

• Facilitate joint selling between focus CSPs and Palo Alto Networks sales teams

• Consistently engage with and communicate with the field sales team of AWS, Google Cloud, Azure and Oracle and Google to generate pipeline

• Act as the knowledge leader for CSP in the regional Ecosystem organization - Conduct consistent training and communications for the Ecosystem organization

• Support the regional ecosystem organization on CSP opportunities within the traditional NextWave partners

• Work with regional Ecosystem leadership to identify a focus Born in the Cloud partners in region

• Recruit, engage, manage and create joint Go-to-Market strategies with selected focus partners - Own every aspect of the partner engagement and deliver against performance objectives

• Manage all associated pipeline and public cloud opportunities and provide consistent and timely reporting on all engagements with Born in the Cloud 

• Manage and ensure new partner’s compliance against all NextWave Public Cloud tier requirements and program guidelines including executed partner agreements

• Participate and contribute for all channel related program creation for Public Cloud

• Consistently engage with Global/regional Technical Alliance partner to generate pipeline and set GTM strategies 

• Attend and present at public cloud specific trade shows, industry events, internal meetings, field marketing events to represent public cloud channels

As Service Delivery Specialist, you will ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services endto-end.

Overall responsibility

• Ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services end-to-end.
• Responsible for following and implementing Support Services’ vision, guiding principles and ways of working (ITSM processes, tools, KPIs, roadmap, etc.)

Main tasks

• Assess service needs and support realization of service roadmap. 
• Oversee and improve procedures for service processes/workflows (e.g., who/what/when/how).
• Monitor and review service deliveries and drive related continuous improvement initiatives.
• Be the local point of contact and provide management of local stakeholders for Support Services Deliveries.
• Manage and support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software etc.) where needed.

• カスタマーサービス業務のサポート、評価、監視、結果の分析、変更の実施を含むがこれに限定されない。
• 必要に応じて（JP-EN、EN-JP）の言語翻訳および校正を行う。
• チャットやメールを通じて、パスワードリセットを含むがこれに限定されないプレイヤーの問題に対応し、サポートする。
• 勤務時間：シフト制 - 11:00～20:00 / 12:00～21:00 - 週40時間、週5日勤務。
• 週末や祝日を含む365日サポート（シフト勤務）

• 日本語のネイティブレベルの読解力およびライティングスキル。
• ビジネスレベルの英語力。
• 翻訳および/またはローカライゼーションの経験があることが望ましい。
• ビデオゲーム業界への情熱。
• 強い論理的思考力。
• カスタマーサービス（あれば尚可）および/またはビデオゲーム、旅行サポート、ヘルプデスク、技術サポーの経験（メールコンタクトセンター環境での）。
• メールやチャットを通じて優れたカスタマーサービスを提供できること。
• ゲーマーの視点からゲームを理解できること。
• ガイドライン内で正確かつ迅速に情報を分析し、解決する能力。
• チームプレイヤーの精神を持つ。

• 革新的なインタラクティブエンターテインメントを創造する人々との協力。
• ダイナミックで起業家的な文化。
• ビデオゲーム中心の環境。
• 契約社員*正社員への昇進が可能。
• 試用期間：3ヶ月 / 条件変更なし。
  

Who we are:

PTW is a provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

Position Summary

This position is responsible for technology leadership and operational support for the Japan debit processing technology assets.  You will be expected to work closely with the Visa product team and third-party technology managed service vendors to support all phases of the development and deployment life cycle.  In addition, you will work closely with the Visa Issuing Solutions Product Development technology team to assist in all aspects of service management and continuous service improvement. You must be willing to go beyond the routine and be prepared to do a little bit of everything.

Responsibilities

• The role will report to the US IT manager responsible for Japan Debit Issuer Processing services and will be expected to work closely with the Tokyo office IT and business teams. This role will be dotted line reporting into the Japan Product team.
• Lead technology vendor relationships for third-party technology services for Japan Debit Issuer Processing, working closely with external technology partners in all phases of the product life cycle.
• First point of contact for service management of all technology incident and problem escalations with third party technology vendors and internal Visa staff - this will require off hours work whenever needed, and the candidate is expected to be available to lead all related activities. Also, to prevent the occurrence of the same incident again, candidate will need to ensure implementation of required remediations.
• Must perform proactive activities designed to promote continuous service improvement and trouble free service operation, not only the assets at technology vendors, but also Visa assets.
• Accountable for driving contract renewals for long term technology contracts with third party vendors, coordinating with the business, and other critical functions like finance, sourcing and legal teams.
• Technical leadership and guidance to ensure best practices in all phases of the development, deployment and ongoing service management for the Japan processing assets.
• Candidate will also be expected to be a local office technology expert, and be able to provide technical consulting and advice.
• Develop a strong working relationship with Visa's internal teams to establish priorities, manage software delivery schedules and maintain ongoing service management.
• Manage technology delivery projects with third-party technology providers, reviewing and approving project deliverables.
• Candidate must review and approve technology reports from third-party technology providers and deliver critical analysis of key performance indicators.
• Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks spanning the application development life cycle, deployment and service management.
• The candidate must be a good team player and self-motivated in completing any given task with a positive attitude.
• Others:
  • Some administrative work is expected, including coordinating internal meetings as well as with vendors, receiving and directing visitors.
  • Provide backup responsibilities for local technology staff, including managing relationships with non-technology support vendors (including translators, interpreters).
  • Candidate is also expected to have a market / client focused working style, based on an understanding of the local market / client situation.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
• Perform Korean language translation and proofreading where necessary.
• Respond and support Korean players issues via chat and email, including but not limited to password resets and more.
• Business hours: Shift based - 11:00-20:00/12:00-21:00 - work 40 hours a week.
• Support 365 days a year including weekends and holidays (shift work)
• Must be based anywhere in Japan.

• Business level Korean.
• Native reading and writing skills in Korean.
• Experience in translation and/or localization is appreciated.
• Passionate about the video game industry.
• Strong logical thinking.
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective.
• Capable of analyzing and solving information accurately and swiftly within guidelines.
• Possesses a team player mentality.

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.
  

Who we are:

PTW is a provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

• カスタマーサービス業務のサポート、評価、監視、結果の分析、変更の実施を含むがこれに限定されない。
• 必要に応じて（JP-EN、EN-JP）の言語翻訳および校正を行う。
• チャットやメールを通じて、パスワードリセットを含むがこれに限定されないプレイヤーの問題に対応し、サポートする。
• 勤務時間：シフト制 - 11:00～20:00 / 12:00～21:00 - 週40時間、週5日勤務。
• 週末や祝日を含む365日サポート（シフト勤務）

• 日本語のネイティブレベルの読解力およびライティングスキル。
• ビジネスレベルの英語力。
• 翻訳および/またはローカライゼーションの経験があることが望ましい。
• ビデオゲーム業界への情熱。
• 強い論理的思考力。
• カスタマーサービス（あれば尚可）および/またはビデオゲーム、旅行サポート、ヘルプデスク、技術サポーの経験（メールコンタクトセンター環境での）。
• メールやチャットを通じて優れたカスタマーサービスを提供できること。
• ゲーマーの視点からゲームを理解できること。
• ガイドライン内で正確かつ迅速に情報を分析し、解決する能力。
• チームプレイヤーの精神を持つ。

• 革新的なインタラクティブエンターテインメントを創造する人々との協力。
• ダイナミックで起業家的な文化。
• ビデオゲーム中心の環境。
• 契約社員*正社員への昇進が可能。
• 試用期間：3ヶ月 / 条件変更なし。
  

Who we are:

PTW is a provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

• カスタマーサービス業務のサポート、評価、監視、結果の分析、変更の実施を含むがこれに限定されない。
• 必要に応じて（JP-EN、EN-JP）の言語翻訳および校正を行う。
• チャットやメールを通じて、パスワードリセットを含むがこれに限定されないプレイヤーの問題に対応し、サポートする。
• 勤務時間：シフト制 - 11:00～20:00 / 12:00～21:00 - 週40時間、週5日勤務。
• 週末や祝日を含む365日サポート（シフト勤務）

• 日本語のネイティブレベルの読解力およびライティングスキル。
• ビジネスレベルの英語力。
• 翻訳および/またはローカライゼーションの経験があることが望ましい。
• ビデオゲーム業界への情熱。
• 強い論理的思考力。
• カスタマーサービス（あれば尚可）および/またはビデオゲーム、旅行サポート、ヘルプデスク、技術サポーの経験（メールコンタクトセンター環境での）。
• メールやチャットを通じて優れたカスタマーサービスを提供できること。
• ゲーマーの視点からゲームを理解できること。
• ガイドライン内で正確かつ迅速に情報を分析し、解決する能力。
• チームプレイヤーの精神を持つ。

• 革新的なインタラクティブエンターテインメントを創造する人々との協力。
• ダイナミックで起業家的な文化。
• ビデオゲーム中心の環境。
• 契約社員*正社員への昇進が可能。
• 試用期間：3ヶ月 / 条件変更なし。
  

Who we are:

PTW is a provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

We are looking for a Customer Support Specialist to join the Square Japan Customer Success team. The Customer Success team works with Square customers by phone and email to solve problems, demonstrate how to get the most out of Square, and always improve our Square products by giving feedback to Square Product teams. Time is the most precious resource for business owners and consumers, with every minute spent struggling to answer questions being time that could be used to bring about economic change for themselves and their communities. As Customer Support Associates, you will blend technology and human interaction to provide an effortless experience so Square Japan customers can quickly get back to doing what they do best. Reporting to the Lead, Customer Success, you'll support our diverse Square customer base across Japan.

This role can be worked remotely from anywhere in Japan or work hybrid with our office in Tokyo. We are recruiting for multiple candidates for this role.

You will:

• Spend the majority of your day (up to 80% of your shift) working with Square sellers by handling inbound phone inquiries
• Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
• Identify, document, taking ownership of customers' issues seeing problems through to resolution, escalating feature requests
• Analyse trends in customer issues and suggest improvement ideas and plans
• Work with internal Square team members and our Square Japan sellers with empathy, being willing to seek different perspectives, take principled risks and have a focus on inventing and learning
• Hours of work is 9am-6pm, which can include a mix of weekends and public holidays to support our Square Japan sellers