Total 76 job vacancies by Block

As the SMB Sales Manager for Australia, your leadership will help Square increase revenue against individual, team and Sales department quotas. Your entrepreneurial approach will be a valuable contribution to developing our strategy, growing the team, and establishing a culture of crisp execution. You will be a brand ambassador for Square across Australia and will have an active role representing Sales across internal teams. Managing a team of Account Executives and will report into the Head of Sales for Growth Markets, working together on strategy definition and sales plans.You will:

• Create a team culture of trust, accountability, success and fun where people are encouraged to share information, constructively debate, and communicate freely
• Support direct reports by participating in client and prospect meetings
• Develop a sales team which includes hiring and training new account executives on sales process
• Promote rigorous sales development execution and oversight, and KPI management including hourly/daily metrics, forecasting, and pipeline management
• Build predictable and repeatable sales funnel processes and best practices across team
• Define outbound strategy to grow markets across Europe through BDR outreach
• Conduct weekly pipeline review and forecast meetings with AEs
• Coach direct reports regarding strategies to increase revenue and customer success
• Evolve the sales strategy, process and tactics to improve performance
• Use the customer voice to improve our products
• Envision new ideas and approaches and take them to fruition

Afterpay is looking for a Creative Leader to join the Afterpay Brand Creative team in Australia. The AP Brand Creative team is responsible for bringing imaginative work to life while building awareness for our brand and products. The team consists of creatives and producers who translate GTM strategy into powerful and purposeful creative that inspires and equips customers to live better financial lives using Afterpay.

As the Creative Leader, you will oversee the development of exceptional creative responses for key projects, including brand campaigns, product marketing, sales campaigns, and consumer campaigns with top retailers. The team handles both consumer-led and B2B initiatives, delivering outstanding results across multiple mediums such as ATL, CRM, VM, partnerships, sponsorships, digital marketing, website development, social media, content creation, and more.

You will empower agency partners and embedded creatives across AU, NZ, UK, and CA to execute high-quality work while ensuring exceptional brand consistency across all touchpoints. As a passionate storyteller and hands-on leader, you will craft marketing narratives that put our customers at the center and articulate the relevance and practical application of our customer value proposition at scale.

In this role, you’ll also mentor and manage a creative team, fostering collaboration across Afterpay to launch creative experiences that drive our mission, business, and brand forward. Reporting to the Head of Creative, Cash App (Brand & Integrated Marketing) based in NYC, you’ll support the Brand Creative team and partner with the INT Marketing and Trade team while managing a team of Creative Directors, designers, and writers.

You will

• Manage and/or influence creative direction for all INT marketing / Trade campaigns
• Translate GTM strategy into powerful and purposeful creative that inspires customers and deepens understanding
• Collaborate with global peers to establish cohesive brand aesthetics and creative direction across external platforms
• Work with writers to develop language that is clear and effective
• Set and meet deadlines for various projects; oversee creative from  agencies
• Evaluate trends, assess new data and keep up-to-date with marketing techniques
• Build and manage a team of talented creatives while fostering an inclusive design community
• Collaborate with creative leadership to establish brand aesthetics and creative direction
• Evaluate trends, assess new data and keep up-to-date with marketing techniques
• Partner with cross-functional peers to establish and define the brand marketing strategy, OKRs and roadmaps
• Work with partners across Afterpay to guarantee an integrated brand experience

We are looking for a motivated Business Development professional to join our Japan Sales organisation, reporting to the Head of Sales. From point of sale to eCommerce, there are Square solutions for almost anything. Our eCommerce tools can help merchants sell online and offer curbside pickup or delivery. We help merchants accept all types of payments everywhere they sell - from processing credit and debit cards on their phones, to building custom solutions on our payment platform. Our Point of Sale app helps merchants sell smarter with real-time sales data and intuitive inventory tools, and the ability to customise the app as their businesses grow. Whether merchants want a website, to integrate payments on their existing site, or to work with top eCommerce platforms, Square makes it simple to sell online. Square hardware solutions Reader, Stand and Terminal allow merchants to ring up items quickly in their store and on the go. 

As Business Development Representative you will identify prospective Square sellers and promote the value of Square in helping them grow their business. You will work with the Japan Sales team to find new large value merchants fitting the Square ecosystem, and with global Square team-mates on wider projects. Often the first line of contact with prospective Japan Square merchants, you will understand and empathise with their diverse needs and focus on how Square could best support them. You will become an expert in the Square product ecosystem, and will document and track qualified opportunities to pass onto our Account Executive team. You will use multi-channel outreach (social media, outreach emails, phone calls) to merchants in Japan each day, applying a data-driven approach to outbound sales.

You will:

• Maintain current knowledge of the global Square product ecosystem and how this may help Japan merchants to further grow their businesses

• Create a great first impression for prospective Square merchants by using storytelling, case studies and other materials to inspire them about how Square could benefit their businesses

• Research and prospect merchants across Japan that may be a good fit for Square, and understand how to handle objections you may encounter

• Use multi-channel outreach methods (social media, outreach emails, phone calls) to qualify leads and schedule meetings between merchants and members of our Account Executive team

• Represent Square and our product ecosystem in the Japan market

• Keep up-to-date with the latest business, industry and product trends

• Partner with the Australian Account Executive team to gain exposure to the sales cycle and further develop your sales experience, and learn and maintain current understanding of Australian and global Square sales processes

• Attain (and ideally exceed) your business development goals

• Maintain accurate sales data and documentation by using tools including Salesforce

As Senior Manager, Sales Content & Enablement, you’ll play a leading role in our sales efforts - enabling our sales and account management teams to win with narratives, insights, sales content and training. You will own the development of the Afterpay B2B positioning and value proposition, produce a suite of sales content to empower our sales teams, and create compelling B2B brand storytelling. The challenge in front of you is to convince merchant partners  “why Afterpay” at every step of the sales and account management process. You will bring a strong story-telling capability to craft narratives and materials for merchant partners from SMB to Enterprise scale. 

• Value proposition: own the Afterpay merchant value proposition, and the development of merchant-focused messaging programs to support its use across sales, account management and B2B marketing channels

• Sales narratives: work with sales leaders to develop a deep understanding of the sales process, and develop narratives and sales content materials to effectively position the Afterpay proposition, differentiate our offering and overcome objections

• Sales content: own the creation of sales materials across a range of formats, and for a range of channels. Partner with sales, account management, B2B marketing, product to align enablement programs to business objectives, ensure consistent messaging, and address gaps

• Insights: partner with data science, insights, research and strategy teams to develop compelling insights and proof points that demonstrate the positive impact of Afterpay on merchant partners

• Product narratives: ensure strong positioning and messaging of the Afterpay product suite to merchants

• Partner with B2B marketing to support account based marketing initiatives. Partner with sales to build account-specific messaging strategies for Enterprise deal cycles

• Collaborate on the production of case studies and testimonials that highlight the success of Afterpay partners

• Tools and training: own the deployment of our sales content platform, ensuring maintenance of sales materials and the adoption of best-in-class enablement tools

• Measure Impact: track and analyse the effectiveness of enablement programs and initiatives, using data to assess performance and make data-driven recommendations for improvements

The Square Payments team is responsible for every dollar that moves through our bank partners, card networks, and Square's internal platforms. The team's mission is to make our customer’s experience taking payments, closing the sale, and getting paid "remarkable", efficient, and cost-effective. To that objective, Square must operate against a complex backdrop of industry partners to encourage flexibility, new standards, and openness to Square's innovation, products and services. The team plays an integral role in crafting a diverse spectrum of solutions and capabilities for our customers, overseeing foundational industry and regulatory relationships and also the daily operations for incoming and outgoing payments.  

You will be key to our success in Square Japan's market expansion strategy. You will be a recognised leader in the industry with a strong track record of success and collaboration, responsible for key industry relationship oversight and coverage, building on our global payments strategy. This is an important role for Square's industry relationship engagement strategy, representing Square's Japan business to regulators and industry influencers who are foundational to Square's success. You will be based in Tokyo through a hybrid of in-office and remote working, and report to the Global Head of Industry Relations and Operations, based in California.

You will:

• Build and manage strategic relationships with payment industry partners (acquirers, banks, card networks and industry bodies) in Japan

• Define a comprehensive payments strategy for Square in the rapidly evolving mobile payments and card acceptance space

• Oversee, negotiate and create partnership opportunities and commercial discussions to enable our financial capabilities in Japan

• Understand Square's competitive position and implement programs to further and improve payments products, services and strategic goals

• Lead management for Square’s strategic industry initiatives in Japan, including enabling the partner engagement required to promote new products and platforms

• Maximize current partnerships through detailed and proactive account management, working with key industry partners, suppliers, and industry associations to define, iterate and enable new products in Japan

• Lead a team of 4, mentoring individuals and developing leaders.  Define the team’s operating model, goals and norms aligned with Square’s principles, mission and overarching strategy

• Experience working with multinational teams, ideally with some experience working with a US HQ company and a Fintech organization

We are looking for a Sales Manager to lead our growing team of Account Executives and increase revenue against individual, team and overall Sales goals. You will be a brand ambassador for Square Japan and help find opportunities for Square to help Japan businesses grow. Your entrepreneurship will be a valuable contribution to developing our strategy, growing our SMB and Mid-Market sales team, and establishing a culture of crisp execution.

As a people manager with sales experience (specifically new business), you will build a successful Sales team that generates success for our sellers and Square. You’ll use insights and deep Square product knowledge to educate and support sellers, understanding how our ecosystem of products can fit different types of businesses. You will work with Square sellers of all sizes and will report to the Head of Sales, Japan.

You will:

•  Lead, mentor, and motivate a team of 5-7 sales representatives to achieve individual and team sales goals.

• Create a team culture of trust, accountability, success and fun where people are encouraged to share information, constructively debate, and communicate freely

• Support direct reports by participating in client and prospect meetings

• Mentor and develop a team of senior salespeople which includes hiring and training new account executives on sales process

• Refine the outbound sales strategy, process, and tactics to improve performance

• Use sales metrics to manage the team and individual AEs, tracking the results and succinctly reporting to senior management

• Conduct weekly pipeline review and forecast meetings with AEs

• Coach direct reports regarding strategies to drive revenue and customer success

• Use the customer voice to drive improvements in interactions and product

• Envision new and innovative ideas and approaches and take them to fruition

As the Commercial Sales Strategy Manager for the APAC region, you’ll play a pivotal role in driving our merchant growth strategy across all market segments, from SMB to Global Enterprise. Reporting to the Regional Director of Commercial Sales Strategy, you’ll develop and execute comprehensive strategies that leverage the full spectrum of business levers, including product, pricing, marketing, sales, and support, to drive merchant acquisition, activation, retention, and revenue growth. Your ability to analyse merchant behaviour, market trends, and the competitive landscape will directly influence Afterpay’s success in supporting our merchant partners.

Key Responsibilities:

• Lead the creation and execution of data-driven sales strategies that drive revenue growth across all merchant segments, from SMB to Global Enterprise.

• Manage pre- and post-sale monitoring activities to maintain a strong sales pipeline and conduct forecast analysis, ensuring that revenue targets are met.

• Develop and implement market segmentation strategies that align with our business goals.

• Execute initiatives across product, pricing, marketing, and sales to boost merchant acquisition, retention, and revenue growth.

• Utilise insights from internal and external data to inform and optimise strategies around merchant value levers, enhancing acquisition, retention, and activation.

• Analyse merchant journeys, market trends, and the competitive landscape to identify growth opportunities and inform strategic decisions.

• Collaborate with product, marketing, sales, support, risk, finance, and in-market leaders to prioritise and execute growth initiatives across all merchant segments, ensuring alignment and driving execution of key programs.

• Lead and influence large cross-functional teams, fostering a collaborative environment that encourages innovation and effective teamwork while maintaining a strong merchant focus.

• Monitor key metrics and KPIs to track progress against growth goals, providing regular and insightful reporting to senior leadership.

• Develop self-serve dashboards to empower sales leaders with real-time data, enabling them to manage their teams and drive performance more effectively.

• Stay informed about industry best practices, emerging trends, and new technologies related to product growth and merchant acquisition.

We’re looking for a strategic and results-driven Senior Manager to join our Commercial Sales Strategy team, with a dedicated focus on the SMB segment in the APAC region. In this role, you’ll play a crucial part in expanding Afterpay’s footprint in the SMB market, crafting and executing strategies that will drive significant growth. You’ll work closely with global stakeholders and collaborate with product, pricing, sales, marketing, and support teams to optimise the sales funnel, enhance merchant acquisition and retention, and ensure APAC’s unique market needs are fully addressed and seamlessly integrated into our broader global strategy. Your efforts will be key in driving both merchant satisfaction and overall business success.

Key Responsibilities:

• Develop and implement innovative sales strategies that accelerate growth and market share within the SMB segment, ensuring Afterpay continues to be a leader in the payments space.

• Collaborate with global stakeholders, including product and operations, to ensure APAC’s SMB needs are represented in Afterpay’s global initiatives.

• Enhance sales processes and resource allocation to maximise efficiency and performance within the SMB market, driving stronger results and merchant satisfaction.

• Utilise data analytics to inform strategic decisions, identifying key opportunities to optimise performance and drive impactful initiatives.

• Lead efforts to reduce merchant churn by developing and implementing targeted strategies aimed at improving retention within the SMB segment.

• Oversee and drive the success of key programs within the SMB segment, ensuring they deliver measurable ROI and set new standards for strategic initiatives at Afterpay.

• Work in close partnership with product, pricing, sales, marketing, and support teams to optimise the sales funnel, improve merchant acquisition and retention, and address challenges and opportunities across the APAC region.

• Extend strategic coverage to other segments, including mid-market and enterprise, ensuring a holistic approach to market growth in the APAC region.

This role sits within our Afterpay / Clearpay (UK Brand) Customer Service team and will play a key role in ensuring we meet our Service Delivery obligations specific to a number of speciality global processes across a number of different aspects of Customer Service Support (such as Social Media, Payment Investigations and Remediation activity when required). 

We are passionate about delivering an effortless customer experience measured through fast and easy resolution. This role leads a team focused on solving customer problems every day. As a CS Global Support Team Leader you will have accountability for the performance of a local team alongside a 24*7 offshore team(Partner based). 

Given the constantly evolving nature of our business and operation; the scope of processes cared for within the Global Support team will likely evolve over time

Primary reporting line: 

Customer Service Operations Manager

Key responsibilities:

• Responsible for the service delivery (measured through Time to Resolve, Average Speed to Answer, QA and Productivity goals) of key Customer Service (CS) speciality processes; primarily focused on Social Media servicing channels and Payment Investigations service contacts. 

• Play a key role in identifying internal tech incidents impacting customers / service delivery and partnering with Global CS leaders and the wider Operations community to build and implement remediation plans as required from Tech incidents. Liaise with other functions as needed to solve issues from time to time (Product, Marketing, Legal and Compliance)

• Run the Global Support Team; participate and lead  daily, weekly and monthly operating rhythms that drive our CS engine; such as daily huddles, team meetings and weekly, fortnightly and monthly process performance reviews both internally and with Partner teams as required

• Coach, performance manage and support the development  as per guidelines for direct reports and work in consultation with Partner TLs / Managers to ensure Parter team members performance meets expectations

• Prepare weekly/monthly Operations reports and lead partner performance reviews as needed

Bitcoin Platform 

The Bitcoin Platform team develops infrastructure for Block to send, receive and custody bitcoin by operating a stack for both cold, hot, and lightning wallets. Our goal is to bring bitcoin to people around the world, unlocking previously impossible use cases to accelerate a world built on better money. The team is composed of engineers that specialize in backend, security, and blockchain engineering.

Bitcoin Platform Engineering is composed of two teams: Custody and Trading Engineering. We're responsible for managing and improving our hot and cold Bitcoin wallets, handling transfers in and out of our wallets, and working on next generation Bitcoin technology and features like running a Lightning network node. You will be responsible for designing, building, troubleshooting and improving Bitcoin platform features, services, and infrastructure. 

Just like Bitcoin, we are decentralized with team members across the U.S. and Australia working together to shape the future. We're scaling quickly and are excited to continue to grow the team this year! 

We are looking for a Partnerships Manager to join the Square Japan Partnership team. You'll represent Square's brand in Japan and help establish local partnerships, engaging and negotiating deals across channel partners, integrated product partners, developers, agencies, and technology companies of all sizes. You will involve partnership sourcing, prospecting, negotiation, and working with cross-functional internal partners to scale up partner acquisition and bring new partners to our ecosystem. Reporting into the Head of Partnerships, Japan in Tokyo, this role can be based in our Tokyo office through a hybrid of in-office and remote working. 

Square Japan partners include channel partners (organizations and agencies across banking and financial services, telecommunications and other partner types) and platform partners using Square API integrated third-party products (accounting and tax, form builders, booking and scheduling, items and inventory, delivery and orders, marketing and analytics, eCommerce, point of sale). Passionate about delivering meaningful financial services to small businesses, you will be motivated by the successful outcomes of customers, partners, and other teams.

You will be part of a growing team that needs your business development best-practices and experience. You will need to be well-versed on all the different possible ways new and growing channels/platforms can partner with Square, including both technical and business feasibility.
 

You will:

• Build and develop the Partnerships program in Japan.

• Sign many new Japan-based channel partners that refer in new sellers to Square, and product partners who complement our ecosystem of products. 

• Manage necessary aspects of the partner lifecycle - from initial scoping and negotiation to prioritization and execution of strategic projects; financial assessment and forecasting; launching partners.

• Build deep relationships with Square teams and external partners to grow Square's relationships with strategic partners.

• Become a Square product expert - able to talk about Square's partnership strategy and platform ecosystem.

• Work with Product, Account Management, Support, and Sales teams to identify and engage potential Partners to enhance our product functionality and distribution.

• Work with Japan and global go-to-market functions such as Sales, Account Management, Customer Success and Marketing and work together with these to ensure the success of Square's Japanese Sellers and achievement of Partnerships goals.

• Represent the voice of the Japan partnerships program across Square globally.

The global Square Risk team works to protect Square, Square sellers, and enable safe growth across our ecosystem. Square’s Japan Risk team is looking for a Risk Operations Specialist to reduce transaction fraud within the merchant commerce space. Reporting to the Japan Risk Lead, you will perform detailed analysis of high-risk purchases/transactions in real-time queues to identify unauthorized transactions across different types of payments (card and mobile payments), and support sellers who have received a payment dispute, also known as chargeback.

You will analyze unrecognizable risk patterns and chargebacks, and communicate with Square clients in cases where additional information is required. You may have an interest in the areas of fraud investigation and the financial payments industry, and are curious about how new world events and scenarios impact upon risk. This position can be based remotely in Japan, from our Tokyo office, or a mix of both.

You Will:

• Monitor real-time queues and review high-risk transactions from specified points-of-sale 
• Use policies to determine if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled 
• Maintain or exceed established service level agreements and guidelines for resolution of queued transactions to minimize potential revenue losses
• Manage escalations through multiple channels (email, and Customer Relationship Management systems) from customers and resolve issues within established service-level agreements
• Conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
• Monitor and respond to cardholder disputes including researching and compiling evidence to validate transactions
• Advocate for customers by identifying trends in issues and suggesting improvements to Square processes and products
• Build knowledge of risk at Square, and the broader payments industry
• Work nontraditional shifts including non-business hours and some Japanese public holidays

Square's global Account Management team works with existing high value Square sellers to further grow their businesses using Square's powerful ecosystem of products. Our Account Managers partner with Sales, Product and Marketing teams to understand our existing sellers, meet their needs and grow their businesses with Square solutions. We are looking for an Account Manager to join our Japan team, supporting our sellers throughout the country. You will be based out of the Tokyo office but will have the option to work from home.

Reporting to the Head of Japan Sales & Account Management, you will be an experienced account manager, upselling and cross-selling to a varied size and complexity of existing customers, able to understand the unique challenges and opportunities for new markets. You will partner with local and global Square operational teams to help shape processes, systems, and metrics to ensure long term success of our seller base, specifically in Japan. 

You Will:

• Work with high growth businesses early in their life cycle

• Grow and retain our Micro and SMB seller base

• Understand customer needs and Japanese market trends, to ensure Square and Account Management deliver remarkable solutions to our sellers

• Use Square's value propositions to negotiate custom pricing

• Cross sell and upsell products and features through deep discovery, education and product onboarding support

• Work with the Global Account Management working group by sharing seller insights, recommendations, operational needs and growth opportunities in Japan

• Work with Square go to market teams (Sales, Product, Marketing, Customer Success) to help uncover and surface product insights, and help us win in Japan

• Achieve (exceed) targets - revenue outputs, inputs, customer satisfaction, and operational goals

The Square Japan Sales team is looking for a Sales Development Representative. The SDR will be a brand ambassador for Square Japan, identifying and qualifying prospective inbound sellers while promoting the value of Square for their business. You will use insights and product knowledge to educate and support customers, understanding how Square’s ecosystem of products can fit different types of businesses. You will work with Square sellers of all sizes, from small family run businesses to larger strategic partnerships for Square, and will report to the Head of Sales. This role is based in our Tokyo office, with the ability to work from home, office or a mix of both.

You will:

• Respond to marketing and product driven inbound leads received by word of mouth, email, phone and social media

• Quickly determine which customers are good product fits for Square

• Prioritize your pipeline for maximum efficiency daily

• Understand prospective customer requirements and help craft custom solutions

• Gain experience working with Square Sales, Marketing and Partnership teams

• Maintain current knowledge of the global Square product ecosystem and how this may help upmarket Japanese merchants to further grow their businesses

• Create a great first impression for prospective Square merchants by using storytelling, case studies and other materials to inspire them about how Square could benefit their businesses

• Qualify inbound leads and schedule meetings between merchants and members of our Account Executive team

• Represent Square and our product ecosystem in the Japanese market

• Keep up-to-date with the latest business, industry and product trends

• Partner with the Japanese Account Executive team to gain exposure to the sales cycle and further develop your sales experience, and learn and maintain current understanding of Japanese and global Square sales processes

• Attain (and ideally exceed) your sales development KPIs and goals

• Maintain accurate sales data and documentation by using tools including Salesforce

The Opportunity
As one of Afterpay’s Account Executives, you’ll grow and expand our key strategic partnerships across a defined portfolio of prospects both online and in-store and work to exceed profitability targets for Afterpay and our partners. 

We are looking for someone who will effectively run a business within the  Afterpay ANZ business. You will lead the direction and evolution of our new vertical strategies and own the acquisition of key new merchants with a focus on our new verticals such as insurance, telco and utilities. You will identify opportunities for establishing best practices that scale across the wider business.

We are much more than our job descriptions, but here’s where you will begin…

• Establish an extensive pipeline of sales opportunities, manage the development of the pipeline, and accurately forecast sales to senior management.

• Grow and develop long term profitable partnerships that deliver for our  Merchants, our Customers and Afterpay. From topline growth, right  through to the unit economics you’ll focus on building a sustainably profitable business 

• Develop new sales strategies and identify high-value prospects.

• Develop a strong understanding of the merchant's business objectives and decision-making processes and position the Afterpay solution as a genuine value creator for our potential clients.

• Conduct solution workshops and coordinate the preparation of sales proposals  etc.

• Develop and strengthen multi-level relationships within merchants to form long-term business partnerships.

• Stay across payment solution offerings from our competitors and understand their market strategy and value proposition to differentiate the Afterpay experience.

• Engage with our Marketing, Product, Brand and Commercial teams to share intelligence, feedback and insights to help amplify our growth trajectory.

• Lead C-level external and internal engagement and stakeholder management. This role is about truly leading and managing complex  relationships and engaging internally and externally to build advocacy 

• Develop and refine our Merchant Value proposition and establish clear marketing best practices, optimization strategies and plans with our partners and monitor performance 

• Lead Merchant advocacy within the Afterpay business. Foster cross-functional engagement internally across Sales, Marketing, Product, Legal, Risk and Operations to ensure our product and offering continues to evolve and exceed both our merchants and their customers’ expectations