Total 98 job vacancies by Apple South Asia Pte. Ltd.

Summary

We live in a mobile and device driven world where knowledge of the physical world around us is needed. We rely on this knowledge to get around, to learn about our environment and to enable spectacular new features for custom applications. Apple is meeting those needs as robustly and as creatively as possible and is interested in people who want to help meet that commitment. The success we are striving will be the result of very skilled people working in an environment which cultivates creativity, partnership, and thinking of old problems in new ways. If that sounds like the kind of environment that you find intriguing, then let's talk. These elements come together to make Apple an amazing environment for motivated people to do the greatest work of their lives. You will become part of a team that sets the standard in cultivating excellence, creativity and innovation. You will have the opportunity to be responsible for developing test plan & metrics for characterisation of photonics product as well as test system and methodology for characterising photonics product. Will you help us design the next generation of revolutionary Apple products?

Description

• Work closely with external vendor and internal team to deliver active alignment (or test) process for new optical module in engineering phase (small quantity)
• Establish process and metrics
• Conduct process and machine bring up
• Fine tune and sustain operation in engineering phase
• Conduct post-build follow-up such as FACA (failure analysis and corrective action) on yield loss, process improvement and etc.

Minimum Qualifications

• Degree/ Master in Engineering, Physics, Materials or equivalent
• Minimum 3 to 5 years R&D experience in manufacturing environment

Preferred Qualifications

• Expertise in either 1) optics attach (active alignment) process or 2) optical functionality test of optical devices (for example camera, projector, range finder, flash light, proximity sensor and etc)
• Experience with developing new process and equipment for new optical devices
• Experience in tooling-up existing machine for new optical devices
• Clear and effective written and communication skill

Summary

We live in a mobile and device driven world where knowledge of the physical world around us is needed. We rely on this knowledge to get around, to learn about our environment and to enable spectacular new features for custom applications. Apple is meeting those needs as robustly and as creatively as possible and is interested in people who want to help meet that commitment. The success we are striving will be the result of very skilled people working in an environment which cultivates creativity, partnership, and thinking of old problems in new ways. If that sounds like the kind of environment that you find intriguing, then let's talk. These elements come together to make Apple an amazing environment for motivated people to do the greatest work of their lives. You will become part of a team that sets the standard in cultivating excellence, creativity and innovation. You will have the opportunity to be responsible for developing test plan & metrics for characterisation of photonics product as well as test system and methodology for characterising photonics product. Will you help us design the next generation of revolutionary Apple products?

Description

• Work closely with external vendor and internal team to deliver active alignment (or test) process for new optical module in engineering phase (small quantity)
• Establish process and metrics
• Conduct process and machine bring up
• Fine tune and sustain operation in engineering phase
• Conduct post-build follow-up such as FACA (failure analysis and corrective action) on yield loss, process improvement and etc.

Minimum Qualifications

• Degree/ Master in Engineering, Physics, Materials or equivalent
• Minimum 15 years R&D experience in manufacturing environment

Preferred Qualifications

• Expertise in either 1) optics attach (active alignment) process or 2) optical functionality test of optical devices (for example camera, projector, range finder, flash light, proximity sensor and etc)
• Experience with developing new process and equipment for new optical devices
• Experience in tooling-up existing machine for new optical devices
• Clear and effective written and communication skill

Summary

We live in a mobile and device driven world where knowledge of the physical world around us is needed. We rely on this knowledge to get around, to learn about our environment and to enable spectacular new features for custom applications. Apple is meeting those needs as robustly and as creatively as possible and is interested in people who want to help meet that commitment. The success we are striving will be the result of very skilled people working in an environment which cultivates creativity, partnership, and thinking of old problems in new ways. If that sounds like the kind of environment that you find intriguing, then let's talk. These elements come together to make Apple an amazing environment for motivated people to do the greatest work of their lives. You will become part of a team that sets the standard in cultivating excellence, creativity and innovation. Excellent opportunity to join our Process Development team. The successful candidate will have opportunity to conduct feasibility studies, develop new process and material development for new module technologies under research and development. Will you help us design the next generation of revolutionary Apple products?

Description

• Work on process equipment to conduct proof of concept evaluation and DOEs
• Establishment of baseline process and metrics
• Perform process characterisation
• Establish design guidelines for manufacturability
• Define procedures and metrologies
• Generate engineering report base on studies and evaluation
• Reporting of engineering studies to cross-functional team

Minimum Qualifications

• Degree of Science in Engineering or equivalent
• Minimum 15 years of experience in doing process R&D
• Hands-on experience in various module assembly processes such as flip chip, flex attach, pick and place, dispensing, bonding, filling, laser soldering, component cleaning, curing, plating, singulation, wafer bonding.

Preferred Qualifications

• Good knowledge in design of experiment (DOE), engineering statistic, root cause analysis and problem solving
• Familiarity on different metrology tools and quantitative measurement methodology
• Clear and effective written and communication skill
• Resourceful and innovative
• Knowledge and work experience in one or more of the following processes & handling such processes equipment - 1) Flip Chip bonding (Thermosonic, Thermocompression and etc) OR 2) EVO die bonder, EVG and Suss process equipment OR 3) Flex Attach (Flexible Printed Circuit Board Bonding), Solder Jetting/Laser Wire Soldering OR 4) SMT (e.g. solder printing, component pick&place, AOI, SPI and reflow)
• Knowledge on adhesive or epoxy or other bonding material is an advantage
• Experience in optical components, active alignment and high accuracy bonding process is preferred

Summary

The Pacific Logistics team is the heartbeat of Operations at Apple. Come experience the best of both world - Work with the best Logistics partners in the industry, both internally and externally! We are growing our planning and analytics capabilities. This is an exciting opportunity for individuals who like to apply their analytical and stitching skills to plan logistics capacity to meet business's demands. We are looking for results-oriented individuals who will track all aspects of Logistics Planning, working with the Inbound/Outbound transportation and Distribution Centre (DC) Operations teams in Logistics. This is a central planning role and you will need to collaborate with the Supply/Demand Management, Operations Finance, Retail Fulfilment Operations and Reseller Operations teams on all Logistics capacity related matters and to drive further efficiencies in the Logistics Planning processes. The goal is to proactively influence and collaborate with the functional teams – meeting business requirements, balancing cost, infrastructure, supply, resources, credibility and supplier relationship and to scale to the right capacity across Logistics to maximise sell-through.

Description

IN THIS ROLE, YOUR RESPONSIBILITIES INCLUDE:

• Support Logistics Capacity planning related queries across Inbound, Outbound, Distribution Centers, all route to markets (Direct and Indirect business).
• Maintain Logistics Planning system tools to ensure accurate forecast and capacity plans to support the capacity planning process.
• Report on Key operational KPIs to monitor forecast performance against actuals.
• Analyse Forecast requirements against Logistics capacity to identify any risk to supporting Apple’s key events and volumes; where required collaborate with the Freight and Distribution Center Managers to enable more capacity. The role requires support the Logistics capacity planning team throughout the year including new product launches, event driven promotions and sustaining operations taking seasonality into consideration where applicable.
• Support all related reporting activities (dashboard, metrics, etc) including reviewing the need to enhance the tool to support the business need.
• Handle, supervise and understand variances between forecast and historical data profiles (both sustaining operations and during New Product Introduction).
• Participate in Logistics Cost and Shipping strategy reviews with Operations Finance, Reseller Operation and Supply/Demand Management.
• Drive continuous improvement in planning process and management system constantly looking for ways to improve the efficiency and effectiveness of handling the business.

Minimum Qualifications

• Bachelors degree preferred, applicants with 1-3 years relevant experience in supply chain/logistics will also be considered.
• Strong Data analysis and numeric skills with excellent attention to details and the ability to evaluate, analyse, present data to senior management team (as needed)

Preferred Qualifications

• Organised and able to react to the challenges of a dynamic environment
• Ability to deal with significant complexity driven by product transitions, macro factors (such as variations/exceptions in the supply chain), changing business landscape and supply or demand constraints
• Excellent communication, influencing and negotiation skills, both written and verbal
• Ability to establish positive relationships in a cross-functional team environment
• Positive mentality, energy and demeanor with strong work ethics
• Demonstrates initiative, perseverance, creative and flexibility
• Proficient at high level with Microsoft Excel
• Customers / Partners centric, focus on meeting the business demand, thinking of the big picture
• SAP, Tableau, Business objects (or equivalent) and database skills an advantage

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The IS&T Retail Systems is looking for a Cross Functional Test Lead to join our group. In this role you will be responsible for planning, coordination, execution, and continuous improvement of processes for end to end integration testing.

Description

This position demands a self-motivated individual with strong technical and interpersonal skills who can contribute in a team environment. This candidate must be able to build and present risks and mitigations to Senior Management. Day to day work involves the following:

• Manage/Lead testing efforts for multiple cross functional retail projects with concurrent timelines
• Establish QA standards, guidelines, technologies, and approaches for the projects and for the testing team
• Manage and coordinate onsite and offshore testing team activities
• Actively participate in development and execution of test processes, strategies, and plans
• Work with Automation Lead to reduce regression test cycles with goal of 100% automation
• Work with the business, technical project development teams, and project managers to establish project development schedules and implement test plan to deliver high quality product releases

Minimum Qualifications

• Bachelors Degree in Computer Science or equivalent work experience
• 5+ years of experience leading a team as QA Lead
• Possess the skills vital for working closely with the engineering team during all aspects of the development process. In addition, this position requires someone who is ‘very detailed oriented’, encourage and lead a team of dedicated individuals, and can work in a fast-paced testing environment.
• The ideal candidate for this position should be hands on and ready to work independently on other projects assigned and flexible to support projects being lead in different timezones and regions globally.

Preferred Qualifications

• Strong experience developing and implementing test plans, QA processes and methodologies
• Strong experience performing manual and automation testing
• Experience with automation framework and tools
• Strong experience in test data and environment setup for end to end testing
• Able to quickly identify and understand issues
• Outstanding team player with excellent interpersonal skills and ability to work cross functionally
• Excellent written, verbal communication and presentation skills
• Able to work under pressure and comfortable working in dynamic environment
• Able to collaborate with business partners, developers, and various support teams to troubleshoot and resolve defects and issues
• Strong capabilities in end to end software testing in both Agile and Waterfall methodologies

Summary

Do you have a passion for invention and self-challenge? Do you thrive on pushing the limits of what’s considered feasible? People here at Apple don’t just create products - they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do! We are looking for forward-thinking individuals who will be tasked with leading all aspects of Supply and Demand Management (SDM) for a number of our Product Lines. Extraordinary operational excellence is a cornerstone of our ability to consistently surprise and delight our customers. We are responsible for analyzing Demand and securing Supply to support all of Apple’s Routes to Market in the APAC region; Apple’s Online Store, Apple’s Retail Chain and also Apple’s wider Reseller Channel. You will utilise your analytical, planning or account management skills and will work in a dynamic consumer goods environments. You will develop, communicate, and execute end-to-end product demand and supply plans across all channels of distribution. You will be part of the APAC SDM Planning organization and as the business develops, planners may support other product ranges. Do you think strategically and execute tactically? Are you persistent with your attention to detail, enjoy solving problems and comfortable working with numbers?

Description

Analytical

• Liaise with Sales, Sales Finance and Worldwide planning to balance supply &/ demand for the region
• Forecast end consumer demand for all channels. Evaluate associated risks and plan for contingency.
• Develop weekly and quarterly supply and demand plans to meet Apple’s financial objectives
• Present forecast performance while highlighting changes in business trends in order to drive strategy conversations
• Analyse product sales on a weekly basis to recognize opportunities and drive cross-functional partners on both supply and demand side to maximise end consumer sales
• Work closely with cross-functional teams to execute plans

Driving Strategic Objectives

• Drive analysis to set launch quantities of new product introductions and to ensure smooth product transitions
• Identify improvement opportunities in the product planning process, marshal resources, and drive projects to completion
• Track & improve key metrics through process development
• Complete root cause analyses and develop mitigation plans for any unexpected changes
• Present regular product updates and recommended actions to Operations leadership

Key Qualifications

• Demonstrated experience in supply chain/planning/forecasting/analytical role
• Strong data analysis and numeric skills
• Practical and enthusiastic approach to problem solving and process improvement
• Solution oriented analytical planning skills
• Strong work ethic, perseverance and flexibility
• Organised and able to react to the challenges of a fast-paced environment
• Excellent communication, interpersonal and negotiation skills, both written and verbal
• Ability to build effective relationships in a cross functional team environment
• The ability to deliver quality work to tight deadlines
• Proficiency in at least one MRP system and strong Excel Skills.
• A self-starting, innovative individual who also can work as part of a team

Education & Experience

• Masters/Bachelors degree ideally, however if you have relevant experience, you are encouraged to apply.
• Prior experience in fields that demand multiplex quantitative analysis such as finance or consulting is desired.
• Prior experience in product planning, production control, inventory management, and/or production/manufacturing operations is preferred.

Summary

You’re passionate about supporting others to achieve the highest level of service in every interaction. You’re a role model and leader who advocates for their team. You’re invested in your work relationships and hold yourself and your team to a high standard of accountability. You’re naturally curious and gravitate towards tools and resources that enrich your team. If you are ready to encourage and lead, join Apple and help us leave the world better than we found it! Are you interested in being part of a team that continues to innovate the way people and machines interact? The launch of Siri was a defining moment in the history of Artificial Intelligence. Siri offers a faster, easier way to get things done on your Apple devices, even before you ask. Millions of people now use Siri to send a message, play their favorite song or even take a selfie. As a AIML Annotation Team Lead, you will focus on leading a team of Annotation Analysts. You will be responsible for the team’s operational success, mentoring their career growth, and collaborating cross-functionally with other internal teams. This position will be based at the Apple corporate campus at Ang Mo Kio.

Description

As a AIML Annotation Team Lead, you’ll be responsible for providing daily leadership and promoting the development of 25-30 Annotation Analyst team members. You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking. You’ll identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will support employees’ success through establishing relationships and seeking to understand what motivates individuals. You will oversee performance management, ensuring daily, monthly, quarterly operational metrics are met. You’ll effectively execute on management and administrative tasks such as leading staff meetings, conducting regular one-on-one’s, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. You’ll establish clear and effective working relationships and communication channels with internal partners.

Minimum Qualifications

• Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 25-30 employees
• Experience leading in a professional environment
• Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
• Excellent influencing skills and ability to work with key business partners
• Prioritize coaching needs and experienced in developing employees to achieve optimal results
• Able to develop coaching plans that incorporate observations and key performance trends
• Lead a standard for high-quality work by consistently meeting and exceeding performance goals
• Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
• Solution oriented leader who demonstrates creativity and curiosity
• Ability to thrive in a dynamic and ambiguous environment

Preferred Qualifications

• Experience in the field of AIML- Data Annotations
• Project Management Skills
• Quality Management Systems
• Data Analysis

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team is able to bring this experience to life!

The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in.

Description
Regional Quality Manager (RQM) leads teams of Quality Program
Managers (QPMs) who are responsible for supporting and guiding their
respective sites and business partners to achieve business goals. RQM
demonstrates a fundamental understanding of contact center
operations, anticipate broader business needs, collaborate influentially
with cross-functional teams, and develop strategic goals and tactical
plans. RQM align resources to maintain a balance of customer, people,
and business focus; have a passion to develop future leaders; and drive
accountability to ensure success.

In this role, you will work with the business teams (in region and
worldwide) as well as collaborate with the Retail Customer Care
leadership. You will be leading a team to be responsible for helping
identify business trends and insights, building Quality strategy to
support business need and partnering with cross functional teams to
improve customer experience.

A Regional Quality Manager will participate in business reviews, provide quality insights and are responsible for driving quality and performance improvements. You will need to be responsible in supporting and guiding QPMs to achieve business goals in customer experience and quality performance and includes building behavior based plans based on qualitative and quantitative insights. This work will be achieved through evacuating QPM engagement by attending site visits, applicable business meetings, and reviewing QPM communication outputs for our internal and external customers.

Minimum Qualifications
• Ability to work with and influence cross functional business
partners to build and achieve strategic quality objectives and
goals
• Proven track record to analyze data, accurately determine
root cause and implement actions that solve problems and
improve performance
• Adapt to changing environments, technology and processes
• Drive for results with a high degree of determination
• At ease with relationship building and engaging a wide
variety of internal and external senior level stakeholders
• Superb written and communication skills
• Strict adherence to company policy on confidential materials
• Role models inclusive leadership behaviors and embraces
their responsibility to build, develop and retain diverse teams
• Makes space to listen, learn, and amplify diverse
perspectives and experiences
• Confronts barriers to greater inclusion with tenacity, care and
commitment

Preferred Qualifications
• Solid understanding of quality principles and approaches
including but not limited to customer journey mapping, process
Improvement methodologies and data analysis
• Experience in the management of outsourced suppliers and
internal teams delivering customer-facing support
• Experience working as part of a virtual team that is
geographically dispersed

Education & Experience
Bachelors degree or equivalent experience

Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Summary

As more and more people discover Apple, they visit our stores seeking ways to incorporate our products into their lives. It’s your job, as a Store Leader, to build and manage the various teams that engage customers in this dynamic environment. In this role, you lead the people that help customers achieve ownership, learn new skills, get technical support, and find business solutions. Adaptable and flexible by nature, you’re composed and collected as you balance the diverse needs of your teams in the midst of constant change.

Key Qualifications

• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage separate business groups within a complex environment.
• Strong communication skills to clearly impart the Apple vision to the teams you oversee.

Description

As a Store Leader, you inspire teams to deliver measurable results for the store's various business sectors. You lead a sales force that discovers customers' needs and delivers solutions to build Apple loyalty. Your technical support team helps maintain customers' trust in Apple and its products. Your business team brings the Apple experience to our business customers. And the training staff you coach teaches customers how to get the most out of their Apple products. You build these lines of business by selecting and developing a knowledgeable talent pool. In addition to team building, you create excitement around products, launches, programs, and initiatives. You're responsible for upholding our high standards regarding communication and confidentiality. And by driving your staff to create customer experiences that enhance Apple loyalty, you deliver measurable results and help enrich customers' lives.

Additional Requirements

• You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.
• Cross-industry experience is welcome — a retail background is not necessary.
• You have a passion for learning about Apple technology and products.
• You are flexible with your schedule. Your work hours will be based on business needs.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate investigation and decisioning of complex, multifaceted requests. An Investigator will review and investigate suspicious transactions to detect fraudulent activity, determining appropriate next steps. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. This role requires you to support and protect one of Apple’s most valued security features in addition to resolving complex requests while helping to prevent fraud.

Description

• Report and track system issues and trends that could affect customer satisfaction or department production.
• Participate in project management and user acceptance testing (UAT) processes.
• Navigate a variety of support tools while maintaining effective communication and ensuring the highest level of quality in every investigation completed, offering a seamless and top of the line support to all our business collaborators.
• Protect our customers’ privacy by ensuring the integrity, accuracy, and confidentiality of their information.
• Identify and communicate trends and patterns to leadership team.
• Leverage internal resources and analytical research for resolutions.
• Monitor trends in transaction errors and analyze reports.
• Identify errors in processes and programs within business systems.
• Handle enterprise level agreement enrollment and support external and internal escalations.

Minimum Qualifications

• Proficient in Korean (required to support Korean market) and English (to partner with internal teams)
• Minimum of 3 years of experience in customer service role

Preferred Qualifications

• Experience with working with fraud prevention roles preferred
• SAP Knowledge preferred
• Ability to collaborate with peers, managers and business partners cross-regionally
• Extraordinary attention to detail in case management, follow-up and follow-through
• Target oriented and can deliver results on time
• Strong organizational and multitasking skills
• Creative problem-solving and analytical skills
• Comfortable working in a queue-based environment
• Strong interpersonal skills with key strengths in professional collaboration
• Resourcefulness and effective research skills
• Ability to find opportunities for process improvement and develop solutions that target root causes
• Flexible and willing to take on new roles, assignments and responsibilities as needed
• Resilient and self- motivated to work in a dynamic environment to achieve time commitments
• Motivated to develop the role and add to the success of our organization
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Summary

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are strengthening our team and are seeking a dynamic Business Process and Systems Manager. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Come join us and make a difference. This role seats within the Pacific Ops System & Process Function to manage complex, global & regional initiatives supporting various areas within Pacific Operations. Pacific Operations include the areas of Reseller Operations, Online Store Fulfillment Operations, Retail Fulfillment Logistics, Supply/Demand Management & Execution, Logistics and Product Operations. You will be responsible for managing cross-functional and cross-organizational teams to define, build and roll-out innovative technology and business process solutions that increase efficiencies, improve customer satisfaction, and drive revenue. We are looking for a subject matter expert in fulfillment supply chain from manufacturing and distribution centre sites, with exceptional project management skills, a good grasp of process management, a drive for attention to detail, and a demonstrated track to influence and collaborate across all levels of the organization.

Description

• Leverage industry trends, standard methodologies, innovative technology and process improvement ideas
• Lead and implement cross-functional change management initiatives across all Apple’s product lines, influencing decisions through collaboration, leadership and a customer-focused approach
• Devise and implement in partnership with cross-functional business users (e.g. Finance, Sales, etc), Freight Forwarders, 3PL Warehouse, Apple OEM’s, IS&T business and system solutions that meet the changing business conditions
• Project manages cross-functional re-engineering implementations
• Work towards effective change management when necessar
• Ensure process integration across organization, both regionally and globally
• Develop good, up-to-date knowledge of IT capabilities and able to work closely with IS&T
• Work within the business (cross functionally and cross regions) to document and gain final approval for Business Requirements
• Together with the Business Process Owner to enhance the Business Processes to meet requirements
• Articulate Business Requirements to IS&T Consultants and assist in the formulation of a prototype or proof of concept solution
• Work with the IS&T Consultants to design the final solution to meet the requirements
• Lead the User acceptance test and implementation of the business change and supporting systems change across Apple Pacific
• Validate the return on investment was met post implementation

Minimum Qualifications

• In-depth knowledge and experience in project and process management. Minimum of 6-8 years relevant experience
• Proven track record of leading strategic projects combined with the ability to execute at tactical project-level activities and tasks
• SAP System and process savvy
• Strong Project Management experience with attention to detail
• Proven experience working effectively in a matrixed, global organization

Preferred Qualifications

• Good process re-engineering skills
• Excellent operation issue resolution skill
• Excellent people and communication (written and spoken) skills
• Good teamwork attitude
• Ability to work with ambiguity
• Self-motivated, driven individual who is comfortable working in a global, fast-paced environment
• Prior consulting experience in a similar hi-tech industry is desirable
• Proven experience as a change agent having effectively implemented change in large cross functional organization
• Large Cross Functional project implementation experience
• Experience working on projects for teams based outside Singapore, e.g. virtual teams

Summary

The People Planning Operations (PPO) team supports and drives execution of the workforce management strategies and operations for Apple Retail stores globally. Our team collaborates with partners across Apple to execute Retail programs, enabling teams and customers to receive a world class experience. We are looking for a Process Analyst to partner with retail leadership teams across multiple locations to plan a scheduling strategy that positively impacts our employees and customers. You will be responsible for crafting store scheduling strategies that incorporate local needs through your relationship with store leadership teams and your knowledge of GRS resource planning strategies. You will provide the schedule plans to a team of Operations Analysts to build effective schedules, through consistent and dynamic resource planning.

Description

• Partner with Store Leaders to align on scheduled hours allocation, traffic analysis, and store goals to drive and deliver a high-quality plan
• Motivate and engage store leadership behind resource planning strategies and changes through strong relationships and ability to influence
• Integrate store specific plans with resource planning strategies to plan timely, consistent, fair, and flexible schedules to support the employee and customer experience
• Drive timeliness, accuracy, and consistency with resource planning strategies across several locations
• Partner with Store Leaders to advise on how current payroll, local payroll laws, time away, availability, and hiring trends impact scheduling performance and identify solutions
• Analyzing data related to workforce management to provide recommendations to store leadership and Store Operations Field Leaders to improve resourcing trends and scheduling opportunities
• Partnering with Operations Analysts to review completed schedules for alignment with store specific plan and current resource planning strategies
• Maintain subject matter expertise and proficiency of the current scheduling system
• Attend and participate in Global Retail Support (GRS) communication regarding system enhancements, scheduling updates and training
• Accountable to compliance adherence to scheduling rules, store policies and procedures across markets and countries where applicable

Minimum Qualifications

• Excellent organization and time management skills with the ability to perform multiple activities simultaneously
• Ability to identify scheduling trends and make adjustments accordingly
• Proven decision making and problem-solving skills
• Skilled ability to influence others without a direct reporting relationship
• Consistent track record in prioritizing, planning, and executing strategies
• Agile, comfortable working in a fast-paced, time critical environment
• Self-motivated, driven individual comfortable in a dynamic environment

Preferred Qualifications

• Technical expertise in resource planning systems, platforms, and workforce optimization or a related area experience preferred
• Prior Apple Retail experience or knowledge of the Apple Retail organization preferred

Summary

We live in a mobile and device driven world where knowledge of the physical world around us is needed. We rely on this knowledge to get around, to learn about our environment and to enable spectacular new features for custom applications. Apple is meeting those needs as robustly and as creatively as possible and is interested in people who want to help meet that commitment. Apple’s Wireless EPM team is seeking a dynamic, hard-working, and highly motivated Engineering Program Manager to lead multi-functional wireless engineering programs. This role offers a unique opportunity to be part of Apple’s product introduction process for iPhone, iPad, Apple Watch, Mac, and more, from prototype to mass production. The EPM role demands a strong EE/RF background to understand technical details of multi-functional issues and risks. This role requires a mix of technical knowledge and project management experience to address a wide range of program variables and specific technical issues. Will you help us design the next generation of revolutionary Apple products?

Description

• Lead multi-functional Wireless engineering teams through the NPI process, from prototype to mass production.
• Serve as the primary Wireless technical leader for products and manufacturing sites.
• Collaborate with development teams early in the product development lifecycle to define and implement RF design at both board and system levels.
• Drive project build plans for development and material preparation.
• Coordinate multi-functional teams for failure/root cause analysis and implement corrective action measures.
• Act as the main contact for wireless tests and processes with Contract Manufacturers.
• Present RF design & test status and corrective actions to technical staff and executive management clearly and concisely.
• Work with and drive vendors, integrating their deliverables and schedules into the project.
• Partner with Operations to ensure a smooth transition from NPI to mass production.
• Manage a complex and constantly evolving environment requiring efficient and timely decision-making.
• Frequent travel is expected (30-40+%).

Minimum Qualifications

• Bachelor’s or Master’s degree in Electrical Engineering/Wireless Communication or related field.
• 15 years of dynamic, post-baccalaureate experience in the field.
• 10 years of technical experience in wireless communications.
• Experience in wireless hardware design/architecture in Cellular, WiFi, Bluetooth, GPS, UWB, or NFC.
• Project management experience in hardware development and integration of wireless technologies into products.
• Excellent organisational, interpersonal, presentation, and communication skills.
• Eager to collaborate and be part of a team.
• Willing and able to travel frequently, including internationally.

Preferred Qualifications

• Factory NPI program support experience is preferred.
• Consumer electronics device development and manufacturing experience is helpful.
• Wireless SW and FW experience is desired.
• Ability to collaborate with cross functional teams and partners.
• Excellent organizational, interpersonal, presentation, and communication & debate skills.
• Eager to collaborate and be part of a team.
• Willing to learn and share the knowledge.

Summary

We live in a mobile and device driven world where knowledge of the physical world around us is needed. We rely on this knowledge to get around, to learn about our environment and to enable spectacular new features for custom applications. Apple is meeting those needs as robustly and as creatively as possible and is interested in people who want to help meet that commitment. Apple’s Wireless EPM team is seeking a dynamic, hard-working, and highly motivated Engineering Program Manager to lead multi-functional wireless engineering programs. This role offers a unique opportunity to be part of Apple’s product introduction process for iPhone, iPad, Apple Watch, Mac, and more, from prototype to mass production. The EPM role demands a strong EE/RF background to understand technical details of multi-functional issues and risks. This role requires a mix of technical knowledge and project management experience to address a wide range of program variables and specific technical issues. Will you help us design the next generation of revolutionary Apple products?

Description

• Lead multi-functional Wireless engineering teams through the NPI process, from prototype to mass production.
• Serve as the primary Wireless technical leader for products and manufacturing sites.
• Collaborate with development teams early in the product development lifecycle to define and implement RF design at both board and system levels.
• Drive project build plans for development and material preparation.
• Coordinate multi-functional teams for failure/root cause analysis and implement corrective action measures.
• Act as the main contact for wireless tests and processes with Contract Manufacturers.
• Present RF design & test status and corrective actions to technical staff and executive management clearly and concisely.
• Work with and drive vendors, integrating their deliverables and schedules into the project.
• Partner with Operations to ensure a smooth transition from NPI to mass production.
• Manage a complex and constantly evolving environment requiring efficient and timely decision-making.
• Frequent travel is expected (30-40+%).

Minimum Qualifications

• Bachelor’s or Master’s degree in Electrical Engineering/Wireless Communication or related field.
• 5 years of dynamic, post-baccalaureate experience in the field.
• 3+ years of technical experience in wireless communications.
• Experience in wireless hardware design/architecture in Cellular, WiFi, Bluetooth, GPS, UWB, or NFC.
• Project management experience in hardware development and integration of wireless technologies into products.
• Excellent organisational, interpersonal, presentation, and communication skills.
• Eager to collaborate and be part of a team.
• Willing and able to travel frequently, including internationally.

Preferred Qualifications

• Factory NPI program support experience is preferred.
• Consumer electronics device development and manufacturing experience is helpful.
• Wireless SW and FW experience is desired.
• Ability to collaborate with cross functional teams and partners.
• Excellent organizational, interpersonal, presentation, and communication & debate skills.
• Eager to collaborate and be part of a team.
• Willing to learn and share the knowledge.

Job Summary

Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job… Just be prepared to dream big! Are you a leader who advocates for their team? Do you have an interest in strategic planning, program development and forecasting business needs? Our AIML Data Operations team is passionate about technology with a focus on enriching the Siri customer experience. We are seeking a Senior Team Lead who will manage the daily operations of the Annotation team. You will coach, mentor and guide a group of Team Leads to encourage quality, innovation and strong performance from their team of language Annotation Analysts. You will use your analytical mindset, collaborative approach, and personal drive to achieve team performance goals.

Description

In this role, you will be leading day-to-day operations to ensure organizational delivery of quality results. You’ll assist in the development of tools and reports to analyze and run the business, including workflow optimizations, workforce management, and volume predictions. You will help determine staffing requirements and participate in interviewing and hiring. You will effectively lead team performance with a focus on developing managers through one-on-ones, team meetings, coaching sessions and setting expectations. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.

Key Qualifications

• Minimum 8 to 10 years experience in people management, leading teams focused on consumer-facing applications, content or service
• Ability to empower and drive the team’s performance and be accountable for business priorities
• Self-starter with an analytical orientation, strategic vision, and strong executional track record
• Experience defining and analyzing KPI’s, with the ability to identify trends and opportunities for innovation and improvement
• Proven track record of collaborating cross-functionally to drive operational improvements
• Experience scaling operations in a fast-paced and dynamic environment
• Management experience in a global organization is preferred
• Excellent verbal and written communication skills and the ability to influence and communicate across all levels of the organization

Education

Bachelor’s degree or equivalent experience preferred.

Additional Requirements

Ability to work Monday- Friday from 9:00am-6:00pm local time; with scheduling and work flexibility based on business needs. Successful completion of a pre-employment assessment and background check.

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.