Total 38 job vacancies by Palo Alto Networks

Your Career

At Palo Alto Networks, we are committed to securing the digital world and empowering organisations with endless possibilities. As an Enterprise Account Director, you will play a pivotal role in managing major, strategic accounts, establishing strong relationships with key executives, and exceeding sales quotas and Key Performance Indicators (KPIs). You will adopt an indirect leadership role across a number of shared services all focused on ensuring your and our success in your assigned territory, and optimising market presence, revenues, and results for Palo Alto Networks.

Your Impact

• Create and drive multimillion dollar, multi year pursuits with key  Victorian Public Sector strategic accounts
• Build and nurture relationships with key executive stakeholders in the  Victorian Public Sector
• Leverage your consultative selling experience to identify business challenges and create solutions for Victorian Public Sector prospects and our customers
• Understand the Victorian Public Sector competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed  Victorian Public Sector territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for the  Victorian Public Sector
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services. Demonstrate Victorian Public Sector industry knowledge, articulating unique value to customers - Develop strategies aligning  Victorian Public Sector customer's business goals with Palo Alto Networks’ value proposition
• Travel as necessary within your territory, and to company-wide meetings
• Take up an indirect leadership role responsible for orchestrating a diverse shared services team to optimise revenues and profitability
• Establish strong relationships with C-level executives and decision-makers and identify mutually beneficial business opportunities with external partners
• Provide credible leadership across various business functions, fostering collaboration - Be accountable and trusted in customer and internal interactions
• Drive revenue-maximising opportunities, utilising Palo Alto Networks’ capabilities - Focus on high-value growth with long-term perspective, executing innovative business models
• Enhance Total Customer Experience and deliver maximum value through continuous improvement
• Cultivate value-added partnerships, extending Palo Alto Networks’ reach and capabilities - Deliver incremental benefits to customers through strategic collaborations

【業務内容】
・公共・社会インフラ営業本部では、日本全国の中央省庁、自治体、大学/研究機関、病院、社会インフラ企業を担当しています。 (ご経験に応じて担当顧客をアサイン予定)。
・中央省庁では、昨年発足したデジタル庁を中心にクラウド利活用を促進し、それに伴うクラウド・セキュリティのニーズが非常に高くなっています。
・自治体や教育委員会は、デジタル庁を中心とするDXやクラウド利活用、スマートシティなどの新しい住民サービス、GIGAスクールなど、今後大きな動きが見込まれ、非常に魅力的な市場です。
・社会インフラ企業は、新型コロナの制限が軽減されたことによる経済活動の再開に伴い、収益の回復と投資再開が見込まれ、さらにMaaS等ITやクラウドを活用した新しいサービスの検討が非常に活発です。
・各市場において、すでに弊社では大きな実績がありますが、更に業務を拡大すべく、中央省庁や独立行政法人などの外郭団体へ直接アプローチして案件発掘をしていただきます。
・並行して主要パートナー様へもアプローチし、弊社製品/サービスのご提案をサポートしていただきます。
・製品担当営業、マーケティングチームなど社内他部門と連携し、担当市場での認知度向上、案件創出を行っていただきます。

Your Career

You will center your role on relationship management to achieve measurable results in increased revenue, market share, and depth within each partner sales team. Your success in this role will span the creation and execution of unique business plans with each focus partner . You’ll be measured primarily on the execution of the joint business plans . You’ll be working within all levels of large partner organizations and possess a commitment that focuses on developing strategic partnerships based on a long term, “outcome where everybody wins” strategy. 

Your Impact

• Engaging with key stakeholders (Regional Cloud GTM Teams, Regional Channel Directors, Channel Business Managers, etc.) build and execute on a JAPAC Prisma Cloud Ecosystem plan

• As part of the overall plan, identify and recruit new partners who will see Prisma Cloud as a relevant solution in their go-to-market strategy and which have the largest impact 

• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations

• Work well in a team environment to ensure partner and customer satisfaction

• Design compelling value proposition that inspire partners to promote our solutions 

• Work with select partners and help them build a services catalogue around our cloud security offerings

• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment

• Lead regular business performance and relationship reviews with senior management and various stakeholders 

• Build and maintain activity of performance reports and activity dashboards

Your Career:

The Escalation Manager position is a strategic, high-visibility role that provides the highest level of escalation for customer issues that are jeopardizing the Palo Alto Networks business relationship and/or sales opportunities with key customers.

The Escalation Manager will lead and manage the resolution of customers' critical issues by forming and leading an interdepartmental, cross-functional, and geographically dispersed Palo Alto Networks virtual team which are formed based on the customer and escalation needs. 

In leading the virtual team, the escalations Manager will liaise with and work across various Palo Alto Networks functional organizations and business units, and with all levels of the company; from Support, Sales, Product management, and development engineers to management and corporate executives.

Key Responsibilities

Escalation Leadership

• Ownership for driving progress and resolution of customers' critical issues

• Drive clear intake, scope, priority, exit criteria  and end to end process to achieve streamlined escalation resolution 

• Drive global consistency across portfolio and customers. 

• Maintain and improve procedures for customer and field personnel for escalation handling. 

• Handle direct customer leadership and technical audiences as appropriate. 

Expedite Resolution

• Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations

• Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues. 

• Clear accountability on relevant owners on driving to target service-level Objectives(SLO) and intermediate milestones leading up to it

• Interlock with Executive Sponsors to help resolve roadblocks in a timely manner.

Communication and Reporting:

• Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties

• Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO.   

• Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications.

Risk Management 

• Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place.

• A “whatever it takes” customer-first attitude and a willingness to go the extra mile to foster customer success

• Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives

Retrospective and Preventive Measures:

• Retrospectives and PostMortem to help improve the process/system/product. 

• Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems

• Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas.

• Understanding of techniques to predict risks using data and AI models and systematic approach to address

• co-create and pilot proactive programs to reduce likelihood of customer and field escalations

Your Career:

The Escalation Manager position is a strategic, high-visibility role that provides the highest level of escalation for customer issues that are jeopardizing the Palo Alto Networks business relationship and/or sales opportunities with key customers.

The Escalation Manager will lead and manage the resolution of customers' critical issues by forming and leading an interdepartmental, cross-functional, and geographically dispersed Palo Alto Networks virtual team which are formed based on the customer and escalation needs. 

In leading the virtual team, the escalations Manager will liaise with and work across various Palo Alto Networks functional organizations and business units, and with all levels of the company; from Support, Sales, Product management, and development engineers to management and corporate executives.

Key Responsibilities

Escalation Leadership

• Ownership for driving progress and resolution of customers' critical issues

• Drive clear intake, scope, priority, exit criteria  and end to end process to achieve streamlined escalation resolution 

• Drive global consistency across portfolio and customers. 

• Maintain and improve procedures for customer and field personnel for escalation handling. 

• Handle direct customer leadership and technical audiences as appropriate. 

Expedite Resolution

• Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations

• Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues. 

• Clear accountability on relevant owners on driving to target service-level Objectives(SLO) and intermediate milestones leading up to it

• Interlock with Executive Sponsors to help resolve roadblocks in a timely manner.

Communication and Reporting:

• Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties

• Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO.   

• Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications.

Risk Management 

• Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place.

• A “whatever it takes” customer-first attitude and a willingness to go the extra mile to foster customer success

• Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives

Retrospective and Preventive Measures:

• Retrospectives and PostMortem to help improve the process/system/product. 

• Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems

• Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas.

• Understanding of techniques to predict risks using data and AI models and systematic approach to address

• co-create and pilot proactive programs to reduce likelihood of customer and field escalations

Your Career

As the Senior Director of JAPAC Public Policy at Palo Alto Networks, you will spearhead the expansion and management of our policy and government affairs practice throughout the region. Your role involves developing and executing a robust public affairs strategy to enhance our engagement and relationships with institutions and government departments. You will engage in the development of strategic public policies, build/maintain influential relationships and help advance strategic business opportunities. You will also serve as a trusted advisor to senior business leaders in the region. The position will focus on all key markets in the region for Palo Alto Networks. 

The role is based in Singapore and will require occasional travel throughout the JAPAC region, as well as trips to our Santa Clara, CA headquarters and our Washington, D.C. offices, as needed.

Your Impact

• Expand and cultivate existing relationships while identifying new key officials, organisations, and stakeholders to elevate Palo Alto Networks' visibility in the cybersecurity and related tech policy communities.
• Develop and execute a comprehensive plan for engagement, ensuring strategic positioning in the cybersecurity and tech policy landscape.
• Monitor and engage on current and emerging public policy issues, including cybersecurity, Artificial Intelligence, certifications, data flows, cloud, and privacy, and develop and execute strategies to engage on these policies in the company’s interest.
• Collaborate with Palo Alto Networks' public sector teams to facilitate business conversations with senior government officials, government CIOs, cybersecurity stakeholders, and purchasing influencers of government and other public sector organizations.
• Support the development and maintenance of strategic relationships within public sector organizations and institutions.
• Partner closely with the JAPAC legal and policy team members, as well as with  the U.S.-based Public Policy and Government Affairs team and Policy colleagues in EMEA to ensure consistent approaches and information sharing.
• Serve as a trusted advisor to senior business leadership in the region and support their efforts to increase company name recognition and operational relationships.
• Liaise internally with various corporate functions and geographic business leadership to provide timely public policy positions, insights, and written materials in relation to identified policy areas, related business initiatives, and government regulatory activities..
• Advise internal business leaders and work collaboratively with business units (including, marketing, communications, product management, sales, and others)  to ensure that Palo Alto Networks has the information needed to make strategic decisions with critical impact on the company’s business goals. 
• Help Palo Alto Networks continue to build our brand as a strategic partner to JAPAC policymakers  and as a thought leader in the cybersecurity arena.
• Present the company's policy positions through written papers, comments, meetings, conferences, and industry associations.
• Manage local representation (e.g., local lobbyists, trade and other business associations).
• Contribute to speeches and materials for senior executives, identifying thought leadership opportunities and operational partnerships.
• Travel regionally and, to a lesser extent, to corporate headquarters in Santa Clara, California and to Washington, D.C. as required.

Your Career

As a Cortex Customer Success Architect, you'll be responsible for making sure that our customers are meeting their objectives. You will play a key role in our company’s success - working together with customers, partners, and your awesome colleagues. 

Your Impact

• Time to value - Analyse customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
• Product Expert - Act as the product SME, working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Drive product adoption - Continuous contact with customers to expand adoption of our product by utilising new features and developing additional innovative use cases

Your Career

The Regional CSO (Chief Security Officer) will serve as a trusted advisor to our most strategic customers in the region, actively helping transform their cybersecurity programs and maturity. Building these trusted relationships with C-level peers will require the Regional CSO to demonstrate executive presence as well as strong technical credentials.

The types of executive personas the Regional CSO will interact with range from CIOs, CISOs, CTOs, CFOs to government and public policy leaders. In addition to domain expertise and established industry credibility, the Regional CSO will need to display a high degree of emotional intelligence and empathy towards our customers’ mission.

As the global cybersecurity leader, we have a strong point of view on ‘what good looks like’ based on our experiences and learnings from partnering with over 80,000 customers globally. This point of view is backed by our market leading platforms that deliver cybersecurity business outcomes for customers. The Regional CSO will bring their own experience and market insights to help amplify this message and tell the company story from the lens of their own personal journey in cybersecurity.

Your Impact

In this role, as a member of the regional technical leadership team at Palo Alto Networks, you will: 

• Build Trusted Relationships - Build peer level ‘trusted advisor’ relationships with industry leaders and C-level executives and lead executive advisory boards in the region
• Drive ‘Outcome Driven’ Engagements - Own the peer relationship with customers’ C-level executives - Work closely with strategic account teams through a structured engagement model to drive business outcomes from early stage customer interactions to deal closure
• Scale The Business - Produce content for and advise the sales team on key security topics and executive communication strategies - Provide early market feedback from customers to the Product Management team, ensuring our platforms continue to deliver the outcomes customers need
• Amplify Our Message - Represent Palo Alto Networks at marquee industry conferences and events, presenting original ideas and content where needed - Work proactively with industry influencers and peers to position Palo Alto Networks as the cybersecurity partner of choice