Total 11,562 Manager level Customer Service job vacancies

Major Duties:

• Clinical liaison and resource for Purchase referred care for clarifying provider referrals/orders; assisting with one care coordination of ordering complex durable medical equipment and care managing unsourced patient/ referrals.
• Facilities communications with clinical staff ,and partners with the clinical care teams to ensure referrals are appropriately and timely; Team leader for Outpatient Case management and Purchase referral data base, ensures tracking process of referrals are appropriate and meet patient centered medical home guidelines.
• Co- manages patient care needs with outside agency case managers and/or social workers of hospitalized patients who use Purchase referred care as their primary care network.
• Manages and triages case management consult requests for al ambulatory clinics. Attends Purchase referred care team meetings and medical home strategic planning groups to provide updates regarding process improvements.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

**This position is being announced concurrently under Excepted Service Examining Plan/Merit Promotion Plan (ESEP/MPP) procedures. Please review vacancy announcement number IHS-25-PX-12584525-ESEP/MP for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

Starting at $95,645 Per Year (GS 11)

Registered Care Home Manager - Required for our Brand New Care Home located in Uttoxeter, Staffordshire ST14 5DS opening Summer 2025 -Part of the Country Court Family
Salary: £70,000 + Bonus (up to 10% per annum) & excellent benefits Are you an experienced registered care home manager who has a passion for high quality care?
Our brand new care home located in the thriving market town of Uttoxeter, will be opening in the Summer of 2025. The home will have 76 beds and with superb facilities will including a cafe/restaurant, cinema room, hair salon, activity room, lounge/dining rooms, a terrace, and a private courtyard, the highest standards of care, support and social interaction will be delivered with dignity, kindness, and compassion.
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 40+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
The Registered Care Home Manager Role:
Our Registered Home Manager role is like no other… Its challenging and busy but also amazingly rewarding!
As a Registered Manager, you will be responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs.
You will effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting and onboarding new staff and continually develop and encourage your team.
Working with your Area Manager you will continually ensure that Country Court’s business objectives and the Care Quality Commission compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding.
You will have full commercial control and work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing.
Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing.
You will also be working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building.
About You:
As well as sharing our values of passion, compassion, and caring nature you will also have the following:

Be no stranger to a busy, challenging Care Home Management role with at least 3 years’ experience as a Registered Care Home Manager with CQC
Experience and knowledge of working in dementia care
Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning.
Proven experience of managing a care team, encouraging, leading and motivating others.
Strong understanding of safeguarding, compliance and care inspectorate.
Passionate, driven, confident and resilient Leader
Have excellent communication skills with a natural ability to lead, motivate and inspire your team

And in return you’ll get!
You will be joining a family business and working alongside a real team-spirited group of people. You will also benefit from our generous range of benefits which include:

30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
Annual Company and Personal Performance based Bonus Scheme*
Pension contributions
Paid for DBS Check
An excellent range of discounts for restaurants, shops, cinemas, days out and more!
Annual Staff Awards Programme across all our Homes celebrating our great staff

Apply Now: If you have the unique qualities and share the values required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones.

New Contract!!

Location - Wrexham Centre

Pay Rates £13.00 per hour

Sleep Night Rate £62.64 per night

Full Time Contracts

Service Type - Supported Living

Due to the contract we are only able to offer Nights to Female Applicants

CareTech is a person-centred Care Company, which provides quality of care to adults nationwide.

Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions.

We refer to this as Extraordinary Days, Every Day

*£500 Recommend a Friend Bonus

Key Skills

Experience in a Caring environment essential
Able to work days, evenings, weekends and Bank Holidays
Good communication skills, allowing you to engage & interact with our Service Users
Ability to keep calm under pressure
Confidence to work alone and also be part of a team (family)
Passionate about making a positive difference to someone else’s life
Good written skills

Company Values

Friendly, passionate and caring nature
Positive, pleasant and approachable
Empowering others to develop and live fulfilling lives
Person Centred, allowing our Service Users to explore & utilise their own strengths
Innovative, by using or showing new methods and ideas

Rewards & Benefits

*£500 Recommend A Friend Bonus
*Blue Light Discount Card
Up to 28 Days Holiday
Full induction programme to Care Certificate Standards
Dedicated learning & development programmes
We provide free training to achieve qualification in Social Care
Access to a wide range of free online courses for all staff on a variety of topics for self-development of your career
Free DBS Check
Stakeholder Pension
Free Employee Assistance Programme
Annual Employee Awards Evening
Employee Recognition Schemes
Career progression within the company
CareTech Foundation – Opportunity to apply for family and friend’s grants

What we do!

We are a well-established, nationwide healthcare provider. Our homes are Specialist Mental Health Services and established, offering adults person-centred care. We carefully develop and adapt homes to meet the varying needs of adults with mental health needs. The services are carefully located within thriving communities, offering a variety of educational, recreational and social activities.

We provide a positive impact on the service experience of people with mental health difficulties who may be experiencing emotional distress. This primarily involves support using a person-centred approach. Our Support Workers measure outcomes specifically to an individual’s needs and evidence using our person-centred outcome-measuring tool.

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

If you have not heard from us within 14 days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

*T&Cs paid following the successful completion of a 6-month probation period

Wrexham - Care Team Leader [SYS-13413]

Are you an experienced Health & Social care professional who's on the look out for a fresh new challenge? You could be just who we’re looking for!

Our amazing #TeamAberdeenshire are on the lookout for a new Service Lead to join them on a full-time, permanent basis. This role will involve overseeing our housing support services in Stonehaven and Portlethen.

The Role

You'll become part of a supportive and dedicated management team providing coaching and mentoring to our teams.

Reporting to our Branch Leader, you will lead your services, ensuring the delivery of high quality support and be committed to the continuous improvement of them. You will also work in partnership with our current Service Leads and Lead Practitioners within the branch to ensure consistency and sharing of good practice.

Please see the role profile attached to our advert for more specific information about the role and responsibilities.

About you

It would be great if you already have your SCQF level 9 and PDA in management, however this isn't a deal-breaker for the right candidate. We are committed to the development of our colleagues and will invest in you by funding your qualifications through our Training Academy to meet SSSC requirements! We'll even fund your SSSC registration fees too.

What we need you to bring: -

Previous experience of managing people
Experience of running an effective support service in the Health & Social Care sector
A passion for delivering excellent person-centred care and support
A caring and professional attitude
Great communication skills; both written and verbal
A positive attitude to problem solving
The ability to work on your own initiative
The ability to work collaboratively as a helpful, positive member of a team
Confidence in the use of computers
Excellent language and numeracy skills
Planning, organising and time management skills
The ability to respond flexibly to emerging and changing circumstances

About Us

Cornerstone is one of Scotland's largest charities with over 40 years' experience providing care and support for adults and children with various support needs across Scotland. We employ over 1,900 people across Scotland and are fully committed to delivering high quality care and support.

Our Strategic Aims

To become an expert provider of services to people with learning disabilities, Autism and complex care needs
To be the best employer in social care in Scotland
To achieve stability and sustainability which supports future development

Shift patterns

Shift patterns will usually be worked Monday-Friday, however there may be occasions where we will need you to flexible to work evenings and weekends due to the needs of our services. On call duties will also form part of your role on a rotational basis.

Sound interesting? What are you waiting for? Apply today, we can't wait to hear from you!


Successful candidates will be required to join the Protection of Vulnerable Groups Scheme and have a commitment to working towards a relevant SVQ in Social Services and Healthcare with the support from our Training Academy.


Please note - If you have spent more than 12 months out with the UK (excluding France, Germany. Greece, Hungary, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal, Romania or Spain) within the last 10 years while over the age of 18, you will be asked to provide a criminal record certificate from the relevant government/police authority as part of our pre-employment checks.

Have any questions? If you'd like to find out more, please contact Aidan Severino on 07773001537

Cornerstone welcomes applications from all sections of the community and actively seeks to increase the diversity of our workforce.

Proud member of the Disability Confident employer scheme

The Maternity & Neonatology Directorate is looking for an enthusiastic, dedicated and highly motivated individual to join the service as the Service Delivery Manager.

This post is essential in supporting with the establishment across the main sites. The Service Delivery Manager is an integral role within the directorate and strategically key in maintaining operational performance. The role requires someone who has the capability to identify opportunities for service redesign, focusing on patient centred approach to deliver through short and long term solutions.

The Service Delivery Manager will support the Deputy General Manager and Business Managers on a day to day basis in the operational and business management of the Directorate including planning capacity and arranging short and long term cover within the administrative team. They will be responsible for overseeing the Information Technology needs of the services and ensuring data is captured, analysed and coded in a timely manner and ensuring high standards of patient record management and compliance.

We are looking for someone with experience of operational management, who can balance the demands of a very busy workload and is dedicated to delivering excellent patient experience. You will need to have good communication and analytical skills and be able to demonstrate that you can lead and motivate a multi-disciplinary team.

• The Directorate Service Delivery Manager will assist the Deputy General Manager (DGM) in developing, supporting and implementing plans for service improvement using modernisation techniques and involve patients in order to ensure that services have the required capacity to meet key clinical performance targets.
• This role will support the DGM and Business Managers (BM) on a day to day basis in the operational and business management of the Directorate.
• The Service Delivery Manager will be responsible for the management of staff and budgets for designated areas and work with a wide variety of internal departments, services and external agencies.
• The Service Delivery Manager will deputise for the Business Managers and Deputy General Managers on all issues as appropriate.



The post holder will be required to work across both St Mary’s and Hammersmith Hospital/ Queen Charlotte & Chelsea Hospital sites.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Monday 18 Nov 2024

Alcedo Care is a leading homecare provider of community and nurse led care services within the North West. Alcedo Care is a family-owned business with family values at the heart of everything we do, with a shared mission to enrich lives and support independence. We're proud to have been voted a Top 20 Home Care Provider within the UK on homecare.co.uk for 4 years running!

We are looking for an experienced and highly motivated Registered Manager to lead our already well establised team. You will play a key role in leading our team to achieve our mission in providing outstanding care to our clients.

This is a great opportunity for someone who wants to join the UK’s highest rated Home Care Group that truly values its Carers and its Management Team and can provide real career development opportunities due to its expansion plans across the Northwest.

You will be working closely with and reporting directly to the Opertaions Manager.

As the Registered Care Manager, you will be:

• Responsible for the day-to-day management and administration of the business in accordance with statutory regulations and company policies.
• Be responsible for the growth and development of the office, the service, operational staff, and carer workers out in the field. You must have experience in managing a home care service delivering a high volume of hours.
• Seek opportunities to strengthen professional relationships with key individuals and identify business development opportunities.
• Responsible for the promotion of an environment conducive to a high standard of care in which clients can participate, according to their capacity and wishes.
• Responsible for monitoring the well-being of each client, being aware of any change impacting on care and care plans, ensuring that new needs are met, and care records are amended to reflect any variation.
• Responsible for monitoring standards of care delivered by all care staff by observation and direct involvement.
• Accountable for quality & compliance ensuring CQC regulations and company policies are maintained.
• Responsible for the recruitment and retention of staff to build the business.

The Ideal Candidate will have:

• A minimum of 2 years’ experience of in running a home care service or a similar service.
• Knowledge of CQC regulatory requirements.
• Experience in business development and growth to meet identified KPI’s.
• Strong leadership and management experience.
• Compliance: All successful applicants will be subject to satisfactory references and DBS checks.

What’s in in for you …

• Bonuse per 1/4 (£2K per quarter) & performance-related salary increases
• Private Medical cover
• Pension scheme
• Dress down Fridays
• Free lunch on a Friday
• Team building activities

If you would like to find out more on this amazing Registered Manager role please call Lucy at Alcedo Care on 01704 829590 opt 1.

Proud member of the Disability Confident employer scheme

Are you an experienced Care Manager looking for a new challenge? Our client, a leading provider of high-quality domiciliary care services, is seeking a dedicated Care Manager to oversee the daily operations and ensure compliance with all relevant regulations and standards.

The Role:
As a Care Manager, you will:

• Support the Registered Manager with the day to day running of a large domiciliary branch.
• Ensure compliance with all relevant legislation and standards.
• Promote high standards of person-centred care.
• Lead and support the recruitment and training of Care Professionals and office staff.

The Candidate:
The ideal Care Manager will:

• Have extensive care experience with a proven track record.
• Hold or be willing to work towards a Level 5 Diploma in Leadership for Health and Social Care.
• Be highly organised with strong planning abilities.

The Package:
The Care Manager role offers:

• Annual salary up to £40K, will further progression opportunities to take over registration in the future
• Opportunities for professional development and training

If you are a passionate and experienced Care Manager looking to make a difference, this role could be the perfect fit for you.

If you are interested in roles such as Registered Manager, Domiciliary Care Manager, Home Care Manager, Care Services Manager, or Branch Manager, this opportunity could be ideal for you.







INDCRE
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Job Title: National Roads Telecommunications Service, Senior Regional Service Delivery Manager

Your New Role:

We have an exciting opportunity to join the National Roads Telecommunications Service team within our Digital Services directorate. To help keep our roadside operational technology & Regional Operations Centres connected, - we are seeking a dynamic and experienced telecommunications professional who can blend aspects of Service Management and Business Relationship Management together into a unique and rewarding role.

Working closely with the National Roads Telecommunications Service (NRTS) service provider, you will oversee the delivery of telecommunications services to a wide range of regional & national projects. These could range from regional projects renewing technology or stretch to large, complex infrastructure projects. Building a detailed knowledge of the services for which you are accountable, you will act as a point of contact across diverse internal & external stakeholders to support the business in delivering investments in the Strategic Road Network, resolving challenges faced today and helping to deliver the new services and technology of the future.

What you'll be leading on:

• Oversee the delivery of telecommunications services, ensuring they meet agreed-upon service levels and performance metrics. Reviewing and approving all scheme designs, pricing and that they are deployed in line with technical and contractual requirements.
• Manage incident, problem, and change management processes in accordance with ITIL practices, and potentially act as a team lead for these ITIL practice areas. Coordinate with technical teams to resolve service issues promptly and effectively.
• Build and maintain strong relationships with key clients, acting as the primary point of contact for all service-related inquiries. Understand client business needs and objectives and align telecommunications services accordingly.
• Conduct regular client meetings to review service performance, address concerns, and identify opportunities for service enhancements. Represent NRTS at various forums and stakeholder meetings.

To be successful you'll need;

• Experience working in complex technical, commercial and contractual services. Ability to communicate positive and negative information and apply innovative approaches to problem solving.
• Experience of successfully supporting projects and able to work within a programme.
• Service delivery management in a technology driven environment. Able to write service designs, engage with a wide variety of stakeholders.
• Demonstrate an understanding of policy, legislative, regulatory and operational documentation and the importance of these documents.
• ITILv3 or ITIL v4 practitioner or significant demonstrable equivalent experience. Project and program management practitioner level such as Prince 2, SAFE, MSP etc or equivalent demonstrable experience.
• Degree qualification or significant demonstrable experience in a relevant technical area: electrical engineering, telecommunications, traffic technology, computer systems or related technologies.

A bit about us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way.​ Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.

Proud member of the Disability Confident employer scheme

Manager – Young People’s Supported Accommodation

Employer: ROC Solid Supported Accommodation

Reports To: Registered Manager

Location: ROC Solid Supported Accommodation Project

Hours: Full-time, 40 hours per week (working flexibly, including evenings, weekends, and bank holidays; sleep-in allowance included)

Objective: As a Young People’s Supported Accommodation Manager, you will play a vital role in enhancing the lives of young residents aged 16-18 by overseeing support services that promote independent living skills in a safe and supportive environment. You’ll collaborate with referring agencies to ensure coordinated support and advocate for high-quality living conditions.

Essential and Desirable Requirements:

· QCF Level 3 (or equivalent) in Care

· NVQ Level 5 in Care and RMA

· 3 years’ experience at a supervisory/management level

· 3 years’ experience of working with young people and children

About ROC Solid:

ROC Solid has a focus on providing the best quality of support to ensure people are supported to have a better quality of life.

Our team are focused on working together, learning and development and recognising when someone is doing a great job are important values for ROC Solid. We are the proud to have been winners of the National Employer of The Year Award.

Key Responsibilities:

Service Management:

• Ensure adherence to Ofsted Supported Accommodation regulations for 16-18-year-olds, aiming to foster skills for independence.
• Supervise and support the team, conducting monthly check-ins, annual appraisals, and identifying training needs.
• Schedule and manage staff rotas, ensuring compliance with all ROC Solid policies and regulatory guidelines.

Resident Support:

• Facilitate new resident admissions, coordinate individualised support plans, and lead discharge processes.
• Support residents with practical and emotional assistance to encourage life skills, personal growth, and decision-making for their future.
• Coordinate keyworker roles within the team for assigned residents, ensuring responsive support and effective liaison with external services.
• Handle resident behaviour supportively and constructively, promoting a safe and welcoming environment.

Housing & Quality Management:

• Maintain a clean, safe, and well-functioning environment, supporting residents in their responsibilities.
• Ensure rent collection and adherence to tenancy agreements, assisting with welfare benefits where needed.
• Conduct regular property checks and minor repairs, coordinating with landlords and contractors for further maintenance.
• Address resident disputes and complaints in line with ROC Solid’s procedures.

Administration & Reporting:

• Keep accurate records, including logs, incident books, and resident files.
• Report repairs promptly and maintain regular health and safety checks, including fire drills and risk assessments.
• Submit performance reports to the Registered Manager and Directors as required.

Training & Development:

• Participate in staff meetings, ensure staff training, and promote ROC Solid’s commitment to equal opportunities and data protection compliance.

Essential Qualities: This role requires strong organisational, communication, and interpersonal skills with a commitment to safeguarding young people’s welfare.

ROC Solid is committed to equal opportunity, safeguarding, and fostering a supportive work environment for all staff and young people. All positions are subject to references, enhanced DBS checks, and a 6-month probation period.

Apply now or call on 0330 335 8997 for more information.

An exciting new job opportunity has arisen for a committed Care Co-ordinator to work in an exceptional nursing home based in the Wroxham, Norwich area. You will be working for one of UK's leading health care providers

This nursing home offers nursing and dementia care, with a warm and homely person-centred approach from a stable and professional team

**To be considered for this position you must have an NVQ/QCF Level 3 or 4 in Health & Social Care**

As the Care Co-ordinator your key duties include:
• Work as part of a team to maintain the personal care of residents, respecting the dignity of the individual and promoting independence
• Ensure that care services are consistently provided to a high quality standard
• Assist in the care of the resident’s physical environment and in the general day-day activities of the home
• You will assume responsibility for the running of the home and for the wellbeing of staff and residents in the absence of the homes Manager
• Responsible for organising your shifts, administering and recording medication, liaising with health professionals and recording to the residents computerised care plans
• Assist with the induction, training and supervision of support staff
• Assist residents who have limited mobility or physical/learning difficulties, making the best use of mobility aids and personal equipment provided

The following skills and experience would be preferred and beneficial for the role:
• Experience of supervising a care team
• Ability to show empathy/understanding and experience of the needs of the residents
• Good leadership skills with the ability to communicate effectively
• Able to show a can-do attitude always

The successful Care Co-ordinator will receive an excellent salary of £15.00 per hour and the annual salary of £28,080 per annum. This exciting position is a permanent full time role for 36 hours a week working through day shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Uniform provided
• Assistance with Enhanced DBS
• Access to our current Employee Engagement Portal

Reference ID: 6429
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

For further information about this role please see the attached job description and person specification.

A member of a relevant professional body or equivalent experience Extensive knowledge of specialist area Must be able to provide and receive highly complex, sensitive or contentious information Travel required to undertake provider visits Please see full job description and person spec for full details

For further information about this role please see attached the job description and person specification.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Role Overview: As the Home Manager of our 39 bed nursing care home, you will be at the forefront of ensuring a clean, comfortable, and secure environment for our residents. Your leadership will be pivotal in delivering personalised care that aligns with Nouvitas core values. You will guide a team of dedicated professionals, contributing not only to the well-being of our residents but also to the growth and success of our organisation. Key Responsibilities: Oversee the daily operations of the Care Home, driving continuous improvement and future service developments. Oversee all Clinical aspects within the service Lead your team with clear guidance and direction to achieve Nouvitas strategic goals. Actively engage in networking and promoting the services offered by the Care Home. Ensure the delivery of tailored therapeutic activities that meet the needs of our residents. Stay current with legislation, statutory frameworks, and codes of conduct to ensure full compliance across the service. Collaborate with other managers to foster a cohesive approach to company-wide projects. Manage budgets effectively, allocating resources efficiently to meet operational needs. Uphold high standards of care and staff performance, ensuring the Care Home remains a leader in quality service. To ensure effective liaison with statutory and volunteer sector agencies, including CQC, PCT and Home Offices etc. Skills and Qualifications: Very Strong/Proven operational management experience. Previous experience managing or deputising a care or nursing home. A background in mental health care is essential. A Registered Nurse is highly desirable however not essential. Why Join Us?This role offers a chance to contribute to a cause that positively impacts lives, supports our expanding business, and promotes mental well-being. If you are ready to take on a leadership role where your efforts will be truly valued. We offer a very competitive salary package and free on site parking