Total 17,598 Junior Executive level Customer Service job vacancies

工作職責：

• 處理各方面的詢問，有效維持我們聯絡中心的高水準可及性
• 確保透過清晰且相關的訊息與客戶和客戶進行溝通
• 以專業的方式管理客戶或客戶的回饋和投訴
• 事後管理以供日後參考

職位要求：

• SPM/文憑/任何領域的學位。有相關保險認證將優先
• 至少 1-2 年客戶服務經驗
• 享受人們的參與，並在處理複雜問題時提供良好的建議和耐心
• 良好的人際溝通與溝通能力
• 擁有愉快開朗的性格

• 醫療福利
• 年假
• 增量

Operational

• Manage Quotes: Request, present, and get approval for spot quotes; inform operations of accepted quotes.
• Coordinate Shipments: Record booking details and notify branches for processing.
• Handle Special Requests: Quickly respond to urgent shipment needs.
• Track Shipments: Monitor and update clients on shipment status.
• Prepare Reports: Create and share regular client reports.
• Enter Data: Input information accurately into client systems.
• Monitor Services: Check service performance including Hellogic transmissions, resolve issues, and inform clients.
• Resolve Billing Issues: Ensure clients receive correct invoices promptly.

Client Relationship

• Develop Clients: Identify and grow new client relationships.
• Maintain Relationships: Build and sustain effective client connections.
• Understand Clients: Learn key contacts and specific needs of assigned clients.
• Ensure Satisfaction: Work with clients and teams to maintain service satisfaction.

Other Duties

• Training: Attend training sessions or conferences as directed.
• Additional Tasks: Perform other duties as assigned.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, or a related field.
• Minimum 2 years of experience in logistics or a similar field.
• Skilled in monitoring shipments, providing client updates, and completing regular reports.
• Ability to work with clients, operations, and sales to maintain client satisfaction and manage services.

• Permanent position
• Exposure into one of the largest international logistics providers
• Attractive Salary and Benefits
• Normal Working Hours 

Operational

• Manage Quotes: Request, present, and get approval for spot quotes; inform operations of accepted quotes.
• Coordinate Shipments: Record booking details and notify branches for processing.
• Handle Special Requests: Quickly respond to urgent shipment needs.
• Track Shipments: Monitor and update clients on shipment status.
• Prepare Reports: Create and share regular client reports.
• Enter Data: Input information accurately into client systems.
• Monitor Services: Check service performance including Hellogic transmissions, resolve issues, and inform clients.
• Resolve Billing Issues: Ensure clients receive correct invoices promptly.

Client Relationship

• Develop Clients: Identify and grow new client relationships.
• Maintain Relationships: Build and sustain effective client connections.
• Understand Clients: Learn key contacts and specific needs of assigned clients.
• Ensure Satisfaction: Work with clients and teams to maintain service satisfaction.

Other Duties

• Training: Attend training sessions or conferences as directed.
• Additional Tasks: Perform other duties as assigned.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, or a related field.
• Minimum 2 years of experience in logistics or a similar field.
• Skilled in monitoring shipments, providing client updates, and completing regular reports.
• Ability to work with clients, operations, and sales to maintain client satisfaction and manage services.

• Permanent position
• Exposure into one of the largest international logistics providers
• Attractive Salary and Benefits
• Normal Working Hours 

職位描述：

我們正在尋找一名現場服務技術員來提供所需的客戶服務體驗。目標是推動服務成功，提高客戶滿意度、最大限度地保留客戶並提高獲利能力。

職責：

• 在客戶現場提供條碼設備（印表機和掃描器）的技術支援和服務。

• 管理所有現場安裝、維修、維護和測試任務。

• 診斷錯誤或技術問題並確定正確的解決方案。

• 了解客戶需求並提出適當的建議/簡報。

• 與客戶建立正向的關係。

• 及時產生詳細的服務報告。

要求：

• 候選人必須至少擁有電氣/電子文憑/學士學位或同等學歷。

• 必須能夠在很少監督的情況下獨立工作。

• 強而有力的服務導向。

• 良好的分析、故障排除和溝通能力；口頭和書面。

• 擁有自己的交通工具。

• 能夠在週末和公共假期工作。 。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 個人發展機會

操作

• 管理報價：請求、提交現貨報價並獲得批准；通知營運部門已接受的報價。
• 協調出貨：記錄預訂詳細資訊並通知分公司進行處理。
• 處理特殊請求：快速回應緊急貨運需求。
• 追蹤貨運：監控並更新客戶的貨運狀態。
• 準備報告：建立並分享定期客戶報告。
• 輸入資料：將資訊準確輸入客戶端系統。
• 監控服務：檢查服務效能（包括 Hellogic 傳輸）、解決問題並通知客戶。
• 解決計費問題：確保客戶及時收到正確的發票。

客戶關係

• 開發客戶：識別並發展新的客戶關係。
• 維繫關係：建立並維持有效的客戶聯繫。
• 了解客戶：了解指定客戶的主要聯絡人和特定需求。
• 確保滿意度：與客戶和團隊合作以保持服務滿意度。

其他職責

• 培訓：按照指示參加培訓課程或會議。
• 附加任務：執行指派的其他職責。

資格

• 物流、供應鏈管理或相關領域的文憑或學位。
• 至少 2 年物流或類似領域的經驗。
• 擅長監控出貨、向客戶提供最新資訊並完成定期報告。
• 能夠與客戶、營運和銷售人員合作，以保持客戶滿意度並管理服務。

• 永久職位
• 接觸最大的國際物流供應商之一
• 有吸引力的薪資和福利
• 正常工作時間

操作

• 管理報價：請求、提交現貨報價並獲得批准；通知營運部門已接受的報價。
• 協調出貨：記錄預訂詳細資訊並通知分公司進行處理。
• 處理特殊請求：快速回應緊急貨運需求。
• 追蹤貨運：監控並更新客戶的貨運狀態。
• 準備報告：建立並分享定期客戶報告。
• 輸入資料：將資訊準確輸入客戶端系統。
• 監控服務：檢查服務效能（包括 Hellogic 傳輸）、解決問題並通知客戶。
• 解決計費問題：確保客戶及時收到正確的發票。

客戶關係

• 開發客戶：識別並發展新的客戶關係。
• 維繫關係：建立並維持有效的客戶聯繫。
• 了解客戶：了解指定客戶的主要聯絡人和特定需求。
• 確保滿意度：與客戶和團隊合作以保持服務滿意度。

其他職責

• 培訓：按照指示參加培訓課程或會議。
• 附加任務：執行指派的其他職責。

資格

• 物流、供應鏈管理或相關領域的文憑或學位。
• 至少 2 年物流或類似領域的經驗。
• 擅長監控出貨、向客戶提供最新資訊並完成定期報告。
• 能夠與客戶、營運和銷售人員合作，以保持客戶滿意度並管理服務。

• 永久職位
• 接觸最大的國際物流供應商之一
• 有吸引力的薪資和福利
• 正常工作時間

Job Description:-

Managing all helpdesk & surveillance functions tied to Enterprise business & support extending to communications & liaison with business counterparts & Enterprise customers. Expected to manage required communication levels to internal & external stakeholders

Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the Enterprise network’s reliability

Ensuring enterprise network growth by supporting delivery projects to gain more fixed enterprise customers and dominance by expanding network footprints

Ensuring technology development growth by supporting all fixed network projects to meet the evolving network technology and providing constructive inputs

Ensuring all network fixed enterprise complaint are managed and updated timely as per SLA

Ensuring all network detection are pro-actively notified timely as per SLA

Ensuring constant and reliable communications with Business Units to understand its needs which are unique to every customer and translate them towards the network’s outputs

Ensuring prompt and immediate response to stakeholders ie Service Managers, Account Managers & Network stakeholders

Job Requirements:-

Post Graduate Certificate/Diploma: Specialized in Electrical/Electronics/Communications

1 to 3 years in IT & Helpdesk environment

Proven experience as a helpdesk technician or other customer support role

Tech savvy with working knowledge of office automation products, databases, and remote control

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and resolve basic technical issues

Proficient in English

Excellent communication skills and writing skills.

Customer-oriented and cool-tempered

Perks & Benefits

• Nearby public transport
• Casual dress code

Job description:

- To provide 2nd level support and technical expertise to frontlines from all channels by troubleshooting, resolving and escalating complex technical issues on FTTH, VOIP and IPTV.

- Handling fibre complaint and providing technical support to customer end to end until case closure.

- Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by customer

Job Requirements:-

• Degree holder in any discipline
• STPM/Diploma holders with relevant working experience – Technical Helpdesk/ IT Support / Customer Service/ Telecommunication
• 1 to 3 years in Technical Helpdesk/IT Support/Customer Service/Telecommunication
• Technically skilled in carrying out independent testing on various devices and to liaise independently with device vendors, manage cases in CRM
• Well versed and able to learn effectively on mobile device and desktop configuration as wells as familiar with mobile device and desktop Operating Systems (Windows, Mac, Linux, iOS, Android, Windows Mobile, Symbian etc)
• Strong analytical skills in troubleshooting internet / data related problems and able to identify issues on devices and gadget and provide / recommend solutions
• Strong communication skills in both English language and Bahasa Melayu with excellent customer handling skills including keyboarding & telephone etiquette
• Have a very creative thinking and has a great passion towards mobile devices and ability to work under pressure & deadline focused

Perks & Benefits

• Nearby public transport
• Central location

Job Responsibilities:-

• Handle incoming customer calls and resolve inquiries in a professional manner
• Provide accurate information about products, services, and policies
• Address customer complaints, follow up on issues, and ensure customer satisfaction

Job Requirements:

• SPM/Diploma/Degree holder
• At least 1 year experience in call center (inbound/outbound)
• Able to work in shifts
• Excellent communication in English & Bahasa

Perks & Benefits

• Nearby public transport
• Central location

• Position: Administration & Support Executive.
• Salary: RM 2500-4000.
• Job location: Petaling Jaya,Kuala Lumpur, Bandar Bukit Jalil.

Introduction

Chrisjac is an established recruitment firm,servicing corporate clients in Malaysia for three decades in staffing industry. As part of providing value-added recruitment services, Chrisjac is currently seeking capable and suitable Malaysians to fill several administrative support roles within the Klang Valley, i.e Petaling Jaya, Kuala Lumpur and Bandar Bukit Jalil areas. Our clients are engaged in different business activities/industries such as international logistics, loyalty program services and business services.

About the job/Role

The vacancies available are full-time permanent positions. 

The role is primarily office based where the incumbents (job holders) will be responsible for providing administrative support role to the overall business operation activities. The role is challenging as you will handle a variety of responsibilities ranging from generating documents to attending to customer requests. The job would suite a matured outgoing person who enjoys a highly diverse work environment, can easily handle a variety and wide range of office activities.

Requirements/Candidate profile

The successful candidates should fulfil the following criteria/requirements:

*Malaysians who are energetic and enthusiastic person age between 23 to 40.

*Possess minimum SPM or Diploma qualification.

*Strong verbal and written communication skills, especially able to communication in fluent English; plus conversant in BM and Mandarin.

*Intermediate computer skills,including MS Office and Internets applications.

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

Note on application

Applications will only be considered and processed if we are provided with a full CV detailing your full employment history. Please ensure dates of employment, contact telephone numbers (and e-mail address) and residential address are included in your CV.   

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

職位描述：

- 透過故障排除、解決和升級有關 FTTH、VOIP 和 IPTV 的複雜技術問題，從所有管道為第一線人員提供二級支援和技術專業知識。

- 處理光纖投訴並向客戶提供端到端技術支持，直至案件結案。

- 透過診斷技術進行遠端故障排除，並根據客戶提供的問題和詳細資訊確定最佳解決方案

職位要求：-

• 任何學科的學位持有者
• 具備相關工作經驗的 STPM/文憑持有者 – 技術服務台/IT 支援/客戶服務/電信
• 1 至 3 年技術服務/IT 支援/客戶服務/電信工作經驗
• 擅長在各種設備上進行獨立測試並獨立與設備供應商聯絡，在 CRM 中管理案例
• 精通並且能夠有效地學習行動裝置和桌面配置，並熟悉行動裝置和桌面作業系統（Windows、Mac、Linux、iOS、Android、Windows Mobile、Symbian 等）
• 具有較強的分析能力，能夠解決互聯網/數據相關問題，能夠識別設備和小工具上的問題並提供/推薦解決方案
• 良好的英語和馬來語溝通能力，以及出色的客戶處理技巧，包括鍵盤和電話禮儀
• 具有非常有創意的思維，對行動裝置充滿熱情，能夠在壓力下工作並專注於截止日期

津貼和福利

• 附近的公共交通
• 中心位置

工作職責：-

• 以專業的方式處理客戶來電並解決詢問
• 提供有關產品、服務和政策的準確信息
• 處理客戶投訴，跟進問題，確保客戶滿意

職位要求：

• SPM/文憑/學位持有者
• 至少 1 年呼叫中心經驗（來電/呼出）
• 能夠輪班工作
• 良好的英語和印尼語溝通能力

津貼和福利

• 附近的公共交通
• 中心位置

職位描述：-

管理與企業業務相關的所有幫助台和監控功能，並支援擴展到與業務同行和企業客戶的通訊和聯絡。期望管理與內部和外部利害關係人所需的溝通級別

透過維護直接影響企業網路可靠性的關鍵網路 KPI 來確保客戶滿意度

透過支援交付專案確保企業網路成長，透過擴大網路覆蓋範圍獲得更多固定企業客戶和主導地位

透過支援所有固定網路專案以滿足不斷發展的網路技術並提供建設性投入，確保技術發展成長

確保所有網路固定企業投訴按照 SLA 得到管理和及時更新

確保根據 SLA 及時主動通知所有網路偵測

確保與業務部門持續可靠的溝通，以了解每個客戶的獨特需求並將其轉化為網路的輸出

確保對利害關係人（即服務經理、客戶經理和網路利害關係人）做出及時、立即的回應

職位要求：-

研究生證書/文憑：電氣/電子/通訊專業

在 IT 和幫助台環境中工作 1 至 3 年

作為幫助台技術人員或其他客戶支援角色的豐富經驗

精通技術，具備辦公室自動化產品、資料庫和遠端控制的工作知識

對電腦系統、行動裝置和其他科技產品有很好的了解

具有診斷和解決基本技術問題的能力

精通英語

優秀的溝通能力和寫作能力。

以客戶為中心，個性冷靜

津貼和福利

• 附近的公共交通
• 休閒著裝要求

• 職位：行政和支援主管。
• 薪資：RM2500-4000。
• 工作地點：八打靈再也、吉隆坡、武吉加里爾。

介紹

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業客戶提供服務三十年。作為提供增值招聘服務的一部分，Chrisjac 目前正在尋找有能力且合適的馬來西亞人來填補巴生谷（即八打靈再也、吉隆坡和武吉加里爾鎮）的多個行政支援職位。我們的客戶從事不同的商業活動/行業，例如國際物流、忠誠度計畫服務和商業服務。

關於工作/角色

可用的職位空缺是全職永久職位。

該職位主要是辦公室職位，任職者（任職者）將負責為整體業務營運活動提供行政支援。該角色具有挑戰性，因為您將處理各種職責，從生成文件到滿足客戶請求。這項工作適合成熟的外向人士，喜歡高度多樣化的工作環境，可以輕鬆處理各種廣泛的辦公室活動。

要求/候選人簡介

成功的候選人應滿足以下標準/要求：

*馬來西亞人是充滿活力和熱情的人，年齡在23至40歲之間。

*至少擁有SPM或文憑資格。

*較強的口頭和書面溝通能力，尤其能夠用流利的英語進行溝通；加上精通國語和普通話。

*中級電腦技能，包括MS Office和互聯網應用程式。

如何申請

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE進行申請，點選「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

申請注意事項

只有當我們提供了詳細說明您完整工作經驗的完整履歷時，申請才會被考慮和處理。請確保您的履歷包含工作日期、聯絡電話號碼（和電子郵件地址）和居住地址。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

Job Description

・Responsible for customer service after the sale by Sales.

・Performs general maintenance, repair, and troubleshooting of electron microscopes.

・Performs initial installation of products when they are purchased.

・Visit customers to check status and troubleshoot problems

・Conduct product training, demonstration and technical advice to customers.

・Possible to go to Singapore during training (only once every 3-4 years)

・The coverage area is all over Malaysia (mainly Penang area)

・Most clients are Japanese companies (University, semiconductor company related)

・There are no opportunity to drink alcohol with clients

・Visit clients about 4 days in a week

・During Office day, they reply emails, prepare PO etc

Requirements

・Be able to read electric circuit.

・Able to work in Penang in the future (first 2-3 years in KL, will be stationed in Penang after).

・Knowledge for E & E.

・Be able to travel very frequently.

・Possess own car.

Additional Information:

Company Industry: Semicon Manufacturing

Working Location: Kelana Jaya, Petaling Jaya

Working hours: Monday - Friday 9am - 5:30pm

Click on "APPLY NOW”, if you are interest in this position.

＊For those who shortlisted will be contacted. Thank you for your application!!!

・Car Allowance：RM 800

・Trip Allowance：(stay night) RM 80 / day

(day trip) RM 60 / day

・Gas, transport, Toll ：All Claimable

・Over Time claim：RM40/h (but, rarely)

・Bonus Average 4 months

・Salary increment

*More info to be disclosed once shortlisted