Total 165 job vacancies by Singapore Telecommunications Limited

We are seeking an experienced Technical Project Manager to join our dynamic team. The Technical Project Manager will be responsible for managing multiple technical projects, ensuring they are delivered on time, within scope, and within budget.

The ideal candidate will have excellent leadership, communication, and problem-solving skills, with a strong understanding of project management principles and methodologies.

The candidate will be responsible for coordinating project activities, scheduling meetings, and ensuring that deadlines are met in a timely manner. The ideal candidate will have excellent communication skills and be comfortable interacting with team members and stakeholders at all levels.

Make an Impact by:

Project Planning and Management:

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis to manage expectations.
• Coordinate project activities, resources, equipment, and information.
• Create and maintain comprehensive project documentation, plans, and reports.
• Organize and schedule meetings and appointments for project team members and stakeholders.
• Track project progress and ensure that milestones are met on time.

Project Execution:

• Execute the project according to the project plan.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas.

Team Management:

• Coach, mentor, motivate, and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Act as a point of contact and communicate project status to all participants.
• Facilitate communication within the project team and between the team and stakeholders.
• Coordinate with vendors and suppliers as needed.

Risk Management:

• Identify and manage project risks and issues.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Monitor and report on project progress, problems, and solutions.

Quality Management:

• Ensure that all deliverables are up to the highest quality standards.
• Conduct project reviews and create recommendations to improve project management processes.
• Perform quality assurance checks on project documentation.

Resource Management:

• Manage project resource availability and allocation.
• Plan and schedule project timelines and milestones using appropriate tools.

Skills for Success:

• Bachelor’s degree in Computer Science, Engineering, Project Management, or a related technical field
• 3-5 years of experience in technical project management in Networking, with a strong preference for candidates with knowledge of SDH and GPON
• Project Management Professional (PMP) certification is a plus.
• Proven working experience as a Technical Project Manager in the Information Technology sector.
• Experience in managing projects related in telecommunication, cybersecurity, AI/ML, or IoT.
• Good to have solid technical background, with understanding or hands-on experience in telecommunication, software development and web technologies.
• Experience with Agile or Scrum methodologies.
• Familiarity with industry-specific project coordination tools and software.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.

The Network Engineer is responsible for managing day to day support of operational tasks, requests, incidents, and changes meeting customer’s requirements and agreed service levels. Perform and support regular preventive maintenance tasks.

The activities include:

• Respond and handling of customer requests/queries
• Incident resolution
• Change and Service Request fulfilment
• Problem ticket closure
• Preventive maintenance tasks fulfilment
• Vulnerability assessment
• to assist the Team Lead/Operations Manager to train and guide junior team members
• Develop and enhance NOC team capability

Make an Impact by

• Analysing, troubleshooting and correcting network problems remotely and on-site
• Responsibility for documenting incident RCA report the configuration of the system and (network) system performance tuning
• Responsibility for security compliance, patching, health check & hardening remediation
• Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems
• Performing standard or project change request as per change window
• Provide on-call 24 x 7 support on a rotating basis
• Responsible for applying operating system updates, patches, and configuration changes
• Perform Preventive Maintenance
• Participate in customer weekly sessions

Skills for Success

• Degree in Computer Science / IT or equivalent
• Minimum 2 years of experience in in Network support and maintenance (LAN/WAN/Cloud)
• Minimum CCNA Certified
• Experienced in network/security administration in enterprise DC and Public Environment
• Experiences in supporting firewall /network product such as Cisco routers & switches, Cisco Firewalls, Cisco ACI, Aruba, Infoblox, Citrix load balancers, Solarwinds etc
• Experienced in troubleshooting system and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident

The Network Technician is responsible for installing, amending, and removing unnecessary cablings and other network peripherals.

The activities may include but not limited to:

• Install well-functioning computer networks, connections, and cabling.
• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
• Inspect LAN infrastructure and fix minor or major problems/bugs.
• Test and configure software and maintain and repair hardware and peripheral devices.
• Evaluate network performance and find ways of improvement

Make an Impact by

Technical Experience

• Experienced in Layer 1 Physical administration in enterprise DC and Port Environment.
• Responsibilities Analyzing, troubleshooting, and correcting network problems remotely/on-site
• Maintaining an inventory of network equipment along with their specifications
• Troubleshooting problems with computers, printers, network devices, or other network components to ensure optimal performance.
• Provide support for Level 1 escalated issues.
• Performing standard or project change request as per change window (non-business hours)
• Performs any other related duties as assigned by the team lead/manager.
• Driving within Port

Rack Condition

1. Rack Sighting
2. Rack Available
3. Rack Locked
4. Rack Fan Working
5. Rack Cleanliness
6. Power Cables Secured

Environmental Condition

1. Temperature (Check the location of the temperature and inform the authority or our engineer)
2. Other Environmental Factors (Dust, Dirt etc.), if Duty then need to clean the rack or space where device is located.
3. Physical Health of Device (Randomly need to check the device health).
4. AGV Preventive Maintenance.
5. Rack Mount and Dismount (Installation, Removal and Addition)

Labelling

1. Labelling Condition (verify labelling of device if not okay then need to relabel the device.

Skills for Success

• Must possess a valid class 3 driving license
• Diploma in Computer Science / IT or equivalent
• Minimum 1 year of experience in hands-on experience with common software and hardware installation and deployment

Be a Part of Something BIG!

The Associate Engineer will be responsible for Satellite platform and systems supporting satellite services.

Make an Impact by

• To maintain, operate and monitor Satellite platforms equipment such as Routers, Switches, iDirect Hubs systems, Firewalls, Satellite modems, 2FA systems
• To provide Satellite platform support and problem management for Satellite-IP, Maritime VSAT (MVSAT), Inmarsat services, Mail platforms, Voice & data Services, ICT devices such as Smartbox, SIP phone, firewall and Security.
• To perform configuration, implementation and commissioning of the satellite services
• To review incident management and escalation from stakeholders and to ensure the SLA for the services are met.
• To support implementation of solutions on new systems, products, implementation, customized solutions
• To support Change Management for systems, OS upgrades and security & vulnerabilities patches
• To review resource and utilization of the network and system capacity.

Skills for Success

• Diploma in Satellite Communications Engineering/ Electronics Engineering / Computer Engineer / Information Technology / Networking Engineering from a recognized institution. (Fresh graduates are welcome)
• Applicants without the necessary qualifications but with relevant experience and skillset will also be considered.
• Knowledge in satellite communications.
• Strong leadership with drive to take on challenging roles.
• Ability to work independently with minimum supervision and able to adapt to a dynamic environment.
• Operational readiness on 24 X 7 environment.
• Ability to perform 12 hours shift operations.

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Drive implementation of Digital Transformation initiatives and adoption of detailed solutions

• Drive cross functional team of stakeholders to implement Digital Transformation Initiatives to realize the benefits for Singtel Enterprise Business

1. Enable definition of detailed solution across different business functions.
2. Work with business units to develop guidelines and SOP for various job functions such as order raising and settlement, asset tracking framework etc.

• Conduct change impact analysis to assess the potential implications of the proposed solutions
• Able to lead and support agile projects teams towards results within time constraints (e.g. three-four months) in cooperation with project Business Owners, Users, Product Owners and IT Development Leads.
• Able to drive daily stand-ups, sprint planning, sprint reviews/demos and retrospective meetings (e.g. in Discovery & Design phases of projects).
• Able to define and scope minimal viable products within the development phase.
• Drive coordination and collaboration between functions; manage conflict as they arise
• Drive alignment on end-state model
• Implement and drive the adoption of the solution across the stakeholders and functions
• Identify risks, potential roadblocks and issues; drive resolution with relevant stakeholders and functions
• Escalate issues and roadblocks as required to Project Lead
• Guide junior team members in project scoping and implementation
• Prepare management reporting materials on progress of projects
• Use tools such as Python and Tableau to develop and showcase benefits

Product Owner role for key strategic projects

• Drive the Product Owner role digital projects.
• Define the functional requirements for these projects
• Drive prioritization of features in collaboration with business stakeholders
• Collaborate with IT to ensure services are implemented in accordance to requirement
• Ensure UATs are conducted timely and accurately and drive user adoption

Team lead role mentoring team members

• Have team members reporting to Associate Director
• Responsible to mentor and guide team members
• Ensure engagement of team members is high

Support documentation of detailed solutions and formalisation of communication documents

• Document end-state and interim solution based on agreed implementation timeline
• Documentation to include proposed solution, operational implications and next steps, and any required mitigations
• Update documentation to include potential corrective measures brought to the processes/operation during the sustain phase

Support data collection and analysis during solution implementation

• Drive data collection and collation of fact base for proposed solutions
• Conduct analysis to support definition of solution (including resolution of issues and roadblocks); document findings and recommendation from analysis
• Optimize processes through LEAN Six Sigma and ensure quality assurance of suggested process and solution
• Monitor solution and process/operation performance and propose corrective actions as required

Drive achievement of the business case benefits during project implementation

• Monitor the deliverables of operational metrics; recommend optimisation after analysing the process/operation against targets
• Develop and recommend the strategy for process/operation improvements based on results – improvement initiatives (systems, processes, etc)
• Ensure the team meets targets Transformation Benefits and Operational Metrics
• Review and approve any changes requested by line
• Responsible for communication of changes to line
• Perform impact and risk assessment of any changes on BU processes/operations and advise owners on next course of action

Drive quality assurance for strategic customer deals

• Use Lean Six Sigma or other industry quality standards to drive quality assurance for strategic customer’s deals
• Focus on the end-to-end customer lifecycle and identify risks and work with stakeholders to mitigate the risks. Ensure we are aligned with what customer wants.

Skills for Success

• Bachelor’s degree in business/technology/digital leadership
• Minimum 8 years of digital transformation project management skills
• Well versed in Scrum
• Experienced in Process optimisation with LEAN Six Sigma
• Certified Lean Six Sigma, highly preferred Lean Six Sigma black belt
• Proven ability to deliver digital transformations in large corporations with complex IT legacy systems
• Good to have AI/ML Data Science experience

​​​​​​​Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.​​​​​​​

The Network Technician is responsible for installing, amending, and removing unnecessary cablings and other network peripherals.

The activities may include but not limited to:

• Install well-functioning computer networks, connections, and cabling.
• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
• Inspect LAN infrastructure and fix minor or major problems/bugs.
• Test and configure software and maintain and repair hardware and peripheral devices.
• Evaluate network performance and find ways of improvement

Make an Impact by

Technical Experience

• Experienced in Layer 1 Physical administration in enterprise DC and Port Environment.
• Responsibilities Analyzing, troubleshooting, and correcting network problems remotely/on-site
• Maintaining an inventory of network equipment along with their specifications
• Troubleshooting problems with computers, printers, network devices, or other network components to ensure optimal performance.
• Provide support for Level 1 escalated issues.
• Performing standard or project change request as per change window (non-business hours)
• Performs any other related duties as assigned by the team lead/manager.
• Driving within Port

Rack Condition

1. Rack Sighting
2. Rack Available
3. Rack Locked
4. Rack Fan Working
5. Rack Cleanliness
6. Power Cables Secured

Environmental Condition

1. Temperature (Check the location of the temperature and inform the authority or our engineer)
2. Other Environmental Factors (Dust, Dirt etc.), if Duty then need to clean the rack or space where device is located.
3. Physical Health of Device (Randomly need to check the device health).
4. AGV Preventive Maintenance.
5. Rack Mount and Dismount (Installation, Removal and Addition)

Labelling

1. Labelling Condition (verify labelling of device if not okay then need to relabel the device.

Skills for Success

• Diploma in Computer Science / IT or equivalent
• Minimum 1 year of experience in hands-on experience with common software and hardware installation and deployment

The Network Engineer is responsible for managing day to day support of operational tasks, requests, incidents, and changes meeting customer’s requirements and agreed service levels. Perform and support regular preventive maintenance tasks.

The activities include:

• Respond and handling of customer requests/queries
• Incident resolution
• Change and Service Request fulfilment
• Problem ticket closure
• Preventive maintenance tasks fulfilment
• Vulnerability assessment
• to assist the Team Lead/Operations Manager to train and guide junior team members
• Develop and enhance NOC team capability

Make an Impact by

• Analysing, troubleshooting and correcting network problems remotely and on-site
• Responsibility for documenting incident RCA report the configuration of the system and (network) system performance tuning
• Responsibility for security compliance, patching, health check & hardening remediation
• Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems
• Performing standard or project change request as per change window
• Provide on-call 24 x 7 support on a rotating basis
• Responsible for applying operating system updates, patches, and configuration changes
• Perform Preventive Maintenance
• Participate in customer weekly sessions

Skills for Success

• Degree in Computer Science / IT or equivalent
• Minimum 3 years of experience in in Network support and maintenance (LAN/WAN/Cloud)
• Minimum CCNA Certified
• Experienced in network/security administration in enterprise DC and Public Environment
• Experiences in supporting firewall /network product such as Cisco routers & switches, Cisco Firewalls, Cisco ACI, Aruba, Infoblox, Citrix load balancers, Solarwinds etc
• Experienced in troubleshooting system and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident

Be a Part of Something BIG!

We are looking for an experienced Senior DevOps Engineer for our Enterprise Platforms Engineering team that has a relentless pursuit for excellence, is a great communicator, and can work with teams with various levels of experience to help create solutions to a wide range of problems.

This role will be responsible for the design, build, and delivery of software development infrastructure to support Singtel internal tools and platform development. Partnering closely with different teams in Singtel, this position will help direct project teams toward automated codebase deployment that satisfy the business needs and align with Singtel’s IT & Security strategy.

You should be someone that brings new thinking and is excited about the challenge of driving change and new technologies. We want someone who is a self-starter and can build trusting relationships across teams. He/she will champion the application of industry best practices, cloud architecture strategies, and engineering standards to ensure successful cloud solutions across a wide variety of projects. This role will help drive technology standards, evolution, and governance for cloud, and as required, will evolve cloud standards to address emerging business requirements.

Make an Impact by

• Architect and automate the CI/CD production, staging and development pipelines
• Define new best practises and devOps standards as required.
• Look for opportunities to optimize and enable consistent automated deployments.
• Hands-on automation engineer with experience in creating Infrastructure as Code, automating application deployments, and working with vendor and hyper scalar APIs to automated deployments
• Create tools and scripts that help automate deployments
• Direct project teams toward solutions that align with agreed guiding principles, strategy, architecture, and standards
• Guiding multiple teams on how to automate application and infrastructure deployment
• Serve as a leader and mentor for a team of engineers with a primary focus on automation
• Embed security controls, implementation, and testing into the DevOps practices
• Drive improvements for the design, development, and delivery of applications
• Drive systems engineering design and recovery by eliminating manual involvement and leading continuous improvements that create an operating environment that includes dynamically monitoring, alerting, and automated self-healing and recovery
• Work with an automation first mindset and work to install that in others
• Utilize agile practices to ensure consistent and transparent execution.
• Provide mentoring and knowledge transfer to others, and promote open culture and DevOps.
• Manage and maintain the DevOps pipeline, and work with dev teams on a combined pipeline.
• Lead technology evaluations and implementations to fill gaps in the Technology Architecture for software build, testing, deployment and scalability.
• Monitor standards/policy compliance by developing and executing governance processes and tools.

Skills for Success

• Minimum 8 years of experience in the Information Technology field.
• Minimum of ​5+​ years of industry experience working with ​DevOps functions for complex systems.
• Strong hands-on and working experience in Ubuntu , Linux Operating system and good to have RHCE/RHCSA Certification.
• Have hands-on and good experience in Cloud Technologies with one of the public cloud providers ​AWS, GCP, Azure.
• Strong understanding on computer networking ​VPC, Subnets, VPN and network connectivity (TCP, UDP, ICMP), etc.
• Experience in deploying ​IaC infrastructure as code​ with ​Terraform.
• Possess solid and deep knowledge and experience with ​containers​ and containers orchestration and deployments tools like Docker Swarm, ​Kubernetes, Helm etc.,
• You have an aptitude and ability to build and maintain continuous integration (​CI​) and continuous deployment/delivery (​CD​) systems for complex, distributed applications, using tools like GitHub Actions, ​Jenkins etc.
• Working experience in one of the configuration tools like Ansible, Chef and Puppet.
• State of the art experience ​diagnosing​ and ​debugging​ applications in ​complex, distributed heterogeneous ​computing​ environments.
• Mastery of essential development tools like​ GIT​and familiarity with collaboration tools such as ​Jira​ and Confluence​ or similar tools.
• Skills in ​API usage​, command-line interface, and ​SDKs​ for writing applications
• Have networking experience and understanding of network protocols, ​DNS, VPN​ , and ​Load Balancing​.
• Have ​API Gateway​ experience ​Nginx, Kong, APIGEE etc.
• Have extensive scripting experience in​ Shell (bash, zsh, csh, ksh), Python, Perl etc.
• Experience in logging, monitoring, tracing with tools like Azure Monitor, ​Cloudwatch, ​ ​Zabbix, Elasticsearch/Kibana (ELK), Prometheus/Grafana, ​ ​New Relic, Data Dog, Dynatrace​ , etc.
• Good understanding of the DB technologies SQL and NOSQL such as ​MongoDB, DynamoDB​, MySQL and ​PostgreSQL​.

Preferred Skills:

• Good understanding of technologies such as ​pubsub​ - ​Kafka​, ​service mesh​ - ​Istio, Envoy, ​design patterns - ​REST API, GraphQL, microservice architecture, ​security - ​Vault, ​service discovery -Consul, ZooKeeper, etcd ​, etc.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Be a Part of Something BIG!

The Associate Engineer will be responsible for Satellite platform and systems supporting satellite services. He/She possesses in experience in networking, systems and security, or relevant experience in Satellite environment.

Make an Impact by

• To maintain, operate and monitor Satellite platforms equipment such as Routers, Switches, iDirect Hubs systems, Firewalls, Satellite modems, 2FA systems
• To provide Satellite platform support and problem management for Satellite-IP, Maritime VSAT (MVSAT), Inmarsat services, Mail platforms, Voice & data Services, ICT devices such as Smartbox, SIP phone, firewall and Security.
• To perform configuration, implementation and commissioning of the satellite services
• To review incident management and escalation from stakeholders and to ensure the SLA for the services are met.
• To support implementation of solutions on new systems, products, implementation, customized solutions
• To support Change Management for systems, OS upgrades and security & vulnerabilities patches
• To review resource and utilization of the network and system capacity.

Skills for Success

• Diploma in Satellite Communications Engineering/ Electronics Engineering / Computer Engineer / Information Technology / Networking Engineering from a recognized institution. (Fresh graduates are welcome)
• Applicants without the necessary qualifications but with relevant experience and skillset will also be considered.
• Knowledge in satellite communications.
• Strong leadership with drive to take on challenging roles.
• Ability to work independently with minimum supervision and able to adapt to a dynamic environment.
• Operational readiness on 24 X 7 environment.
• Ability to perform 12 hours shift operations.

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

The Senior Service Delivery Manager manages the service delivery portfolio across Singtel Commercial Projects. This includes day-to-day operation matters, SLA performance of our managed services, leading our delivery teams across various service functions, and be the client engagement on delivery matters. This role will act as the SPOC for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, Global Delivery organization structure.

Service Delivery

• Service Delivery incorporates the end-to-end deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with Customer and managing external and internal stakeholders’ expectations and deliverables outcome.
• This will also cover the growth of the account and looking into delivering excellent Customer Engagement experience.
• The Service Delivery Manager (SDM) may manage delivery in a single, or up to multiple accounts subjective to the size and scale of the service contract.
• The SDM is also expected to make strategic and tactical plans in alignment of delivery to meet the contractual obligations (SLAs) to our customers.
• The SDM will act as the SPOC, for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, EDMS organization structure.

Operations

• The SDM is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered sustainable model to meet our SLA deliverables.
• Operations delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.
• The SDM is also expected to engage and manage 3rd party partners, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

• The SDM is expected to manage the financials for the service projects under his purview. This includes recovery of costs in respective cost centers in a healthy state.

People and Growth

• The SDM is expected to have people management on the delivery teams, either under direct or indirect management (eg. 3rd party partners or contractors).
• The SDM should also conduct routine communications with the members of the delivery teams, and their own direct reports. This includes weekly/monthly/quarterly/half-annually/annually meetings, one-on-one sessions and performance assessments as deemed required.

Skills for Success:

• Min. 6 years in general service delivery, in 1 or more Technical Domain or Min 2 years working in enterprise scale IT environment.
• Good to have min. 10 years in senior delivery role managing in at least 1 Technical Domains (or multiple technical domains) in enterprise environment.
• Experienced in Service Delivery Management.
• ITIL Foundation knowledge.
• Proficient in at least 1 technical workstream (Network, System, DB, Storage, Hosting, Cloud, Workplace services).
• Good to have project management skillset.

Make an Impact by:

Product Gate Reviews:

• Conduct comprehensive reviews for a new product launch before endorsing to service delivery, ensuring that processes, SLAs are well defined.
• Ensure that all necessary documentation, deliverables, are define and can be supported both by Implementation and Operations team.
• Ensure that both Day 1 and Day 2 delivery teams are fully capable of supporting the new product, both technically and operationally, providing ongoing support maintenance and lifecycle.
• Review existing processes to identify any areas that need adjustment or improvement, ensuring the new product's processes are optimized and seamlessly integrated.
• Facilitate workshops and meetings to discuss process improvements and gather feedback from internal stakeholders.

Technical Escalation Tier 3:

• Be a focal point for the customer’s operational and technical needs and become a trusted advisor with customers by deeply understanding their network and aligning their needs with Singtel solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams including Technical Assistance Center, product management, engineering, pre-sales and quality management.
• Engage directly with customers to explain technical issues, provide detailed solutions, and deliver comprehensive Root Cause Analysis (RCA) reports.
• Maintain clear and effective communication with customers, ensuring they are informed and satisfied with the technical support provided.

Advanced Support and Troubleshooting:

• Assist Tier 1 and Tier 2 with escalated issues, offering experienced troubleshooting and solutions.
• Analyze and fix complicated technical issues with SD-WAN services and infrastructure.
• Participate, lead and resolve major incidents, by attending customer crisis call until resolution, and help to push escalations to principal vendors.
• Conduct root cause analysis for recurring issues and implement permanent fixes to prevent future occurrences.

Skills for Success:

• Experience in managing multiple product portfolio.
• Must have experience working as an SDWAN or MPLS Escalation Engineer (Tier3).
• Must have strong technical skills with an emphasis on Cisco Viptela SDWAN Networking, MPLS, TCP/IP, and Security.
• Must have experience with VPNs, IPsec, BGP, security protocols, and standards.
• Knowledge in creating detailed flow charts to visually represent business processes, workflows, and technical architecture drawings.
• Strong proficiency in flow charting software (e.g., Microsoft Visio, Lucidchart) and other process modelling tools.
• Knowledgeable in understanding of business process management (BPM) principles and methodologies.
• Familiarity with LAN Wifi and network automation networks.
• Experience working with Cloud, SaaS technology provider (advantage).
• Excellent oral and written communication skills with a passion for working with customers.
• Primarily office-based and able to support on-call rotation escalation.

Your Career Growth Starts Here. Apply Now!

As a Solution Designer for Enterprise Billing applications, you will be responsible for designing fit-for purpose and comprehensive solutions, ensuring the smooth operations of our billing systems. This role requires a deep understanding of the technical aspects as well as the business requirements. You will collaborate closely with cross-functional teams including software developers, business users, and project managers to ensure that the billing applications meet the needs of the business while adhering to industry standards and best practices.

Apply now, and ignite our digital future together.

Make an Impact by

• Collaborate with stakeholders to gather requirements, identify impacted areas, translate into technical specifications.
• Create detailed system architecture diagrams, data models, and workflow diagrams to illustrate the solution.
• Produce detailed Impact Analysis document as reference for software development.
• Work closely with software developers to provide guidance and review the code.
• Conduct thorough testing of the application to ensure it meets the expectation.
• Provide 24x7 support and troubleshooting assistance to resolve any issues that arise postimplementation.
• Maintain and update technical documents and procedures.
• Stay updated on emerging technologies and industry trends in Telecom to drive innovation and continuous improvement.

Skills for Success

• Tertiary education with Degree in Computer Science, IT, software or computer engineering fields or equivalent.
• Proven 5 years of IT working experience and at least 2 years of experience in designing and implementing billing solutions.
• Experience with billing systems such as Amdocs, Netcracker, or CSG is highly desirable.
• Strong understanding of telecommunications billing processes, including rating, charging, invoicing, and revenue assurance.
• Experience in technical areas:
• C++, Java, .Net, Python, Oracle, PostgreSQL, MySQL, cloud computing such as AWS, Azure.
• Proficiency in data modelling, database design, and SQL query optimization.
• Telco domain knowledge in BSS/OSS and Kenan software knowledge.
• Knowledge of industry standards and protocols such as TM Forum’s Framework (eTOM, SID) and billing standards (e.g., CDR, EDI).
• Experience in using DevOps tools and CICD pipelines (JIRA, Bamboo, BitBucket, Nexus, SonarQube).
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Ability to manage multiple priorities in a fast-paced environment and deliver highquality results on schedule.
• Effective communication and interpersonal skills to collaborate with crossfunctional teams and stakeholders.

Rewards that Go Beyond

• Flexi work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Make an Impact by:

• Drive Singtel enterprise architecture design principles and strategy.
• Design and implement Singtel integration architectures and solutions that support the strategic goals of the business.
• Lead the evaluation, selection, and implementation of integration tools and software.
• Collaborate with IT and business stakeholders to understand their needs and translate them into effective integration solutions.
• Develop and maintain standards and guidelines for integration practices and design patterns.
• Ensure that integration projects are delivered on time, within scope, and budget.
• Monitor and analyze the effectiveness of integration solutions, making recommendations for improvement.
• Stay abreast of emerging technologies and industry trends related to enterprise integration and assess their applicability to our business needs.
• Participate actively in the architecture forum and provide guidance to solution designer and developers.

Skills for Success:

• Bachelor’s or master’s degree in computer science, Information Technology, or related field.
• Minimum 10 years of experience in architecture domain, with a focus on integration design and implementation.
• Strong experience on establishing and transforming digital services and platform modernization.
• Experience in evaluating and managing technical product, commercial issues, risks, and the associated complexity (system and infrastructure).
• Experience in communicating and influencing at senior management and executive level.
• Strong experience in managing multiple business stakeholders and vendors.
• Experience in delivery in a complex and high-pressure environment.

Technical Skills

• Proven expertise in integration technologies such as ESB, ETL, API Management, SOA, Microservices, and Event-Driven Architecture.
• Experience in evaluating and managing technical product, commercial issues, risks, and the associated complexity (system and infrastructure).
• Hands-on experience with integration platforms such as MuleSoft, JBoss Fuse, TIBCO, IBM MQ, Redhat AMQ, Kafka or equivalent.
• Strong understanding of messaging protocols, data formats (XML, JSON), and integration patterns (pub/sub, point-to-point, etc.).
• Proficiency in designing RESTful APIs, SOAP services, and other web services standards.
• Experience with cloud integration platforms (AWS, Azure, GCP) and hybrid integration models.
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
• Relevant certifications such as TOGAF, AWS Certified Solutions Architect, or equivalent are a plus.
• Technical knowledge on TMForum (preferred).

Rewards that Go Beyond:

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Make an Impact by

• Build and maintain System and Service Automation solution, perform testing, deployments and production release. Primary focus will be ITSM system design and implementation.
• Build and maintain automation scripts and application code for automating service and infrastructure management tasks such and provisioning, troubleshooting, resolution, configuration change, compliance check.
• Code or script test automation framework as well as carry out automated testing procedures in testing and production environments.
• Build and maintain reporting system for ITSM platform.
• Integrate ITSM system with API platform.
• Build service portals for customer interaction.
• Translate business goals into technical requirements. You will identify user needs and to architect appropriate ServiceNow solutions.
• Work with the Product team and other internal teams to ensure assigned defects/enhancements are validated, documented and resolved appropriately.
• Gathering functional requirements and developing technical specifications & project/test planning as well as participate in project meetings and discussion.
• Experience with technologies such as Javascript, HTML/CSS.
• Apply functional knowledge of ITIL and ServiceNow to customer needs and requirements
• Following the Agile framework including SCRUM: Strong adherence to a consistent delivery

Skills for Success

• Tertiary education in Computer Science / Engineering or related discipline.
• At least 3-5 years of analysis and requirements gathering or programming background.
• Good knowledge in ITSM system design and development on ServiceNow Platform
• Good knowledge in ITIL processes
• Experience with API platform such as Mulesoft with be an advantage
• Ability to use a wide variety of open source technologies and cloud services
• A working understanding of script (Java)
• Good problem solving skills
• Passion for programming and automation, and actively look for opportunities to develop tools to streamline and simplify the development and delivery process
• Good understanding with Systems, networking and development tools
• Familiarity with agile software development lifecycle
• Self-motivated and have attention to detail

Rewards that Go Beyond

• Flexi work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Be a part of something BIG!

This role is part of a high priority talent pipeline for Singtel. In this role, you will track and implement strategic transformation efforts for Singtel Singapore, focused on process/productivity improvement and change management. You will need to leverage data to diagnose, conceptualize and plan for implementation of strategic initiatives across the organisation to achieve transformation objectives, acting as a thought partner to business units and the leadership team, and driving adoption of emerging trends, technologies and best practices to optimise organizational effectiveness and efficiency.

We are looking for an independent problem solver, with the ability to shift seamlessly between strategy, consulting, employee engagement and change management. You will collaborate and build strong relationship with stakeholders across functions and facilitate discussions and decision making at different levels of the organisation.

To be successful, you have a strong people leadership track record, a hypothesis-driven approach to problem solving, effective quantitative and communication skills, and the tenacity to take on the challenges while working collaboratively across the organization.

Make an Impact by:

You will work cross functionally with senior stakeholders to deliver high impact projects and program manage the transformation for the business.

Advance Business Performance

• Govern strategic priorities and track delivery against milestones and KPIs
• Identify improvement opportunities within the business
• Provide objective, business critical analysis and insights to advocate, challenge, and enable business decisions

Drive Strategic Initiatives

• Collaborate with cross-functional teams to execute organisation-wide strategic projects alongside business units
• Pilot and scale key productivity improvement initiatives for Singtel Singapore
• Lead critical strategic projects end-to-end (covering topics such as growth, portfolio simplification, potential M&A), including analysis, stakeholder interviews, putting together financial data and recommendations. Presentation to senior leadership.

Support Change Management

• Support change management process, including organization of engagement events such as townhalls & workshops, compiling case studies for presentation / communications.
• Owning & coordinating pulse survey roll out, interpretation of results & necessary intervention together with key stakeholders (as needed)

Skills for Success:

• Bachelor's degree or equivalent practical experience.
• 2+ years of relevant work experience.
• Experience developing and understanding business strategy.
• Strong project management – tracking against milestones, tracking financial impact using a variety of software such as excel.
• Experience with analytical problem-solving, quantitative analysis, and communicating findings to executive management leveraging dashboards & Microsoft office suite.
• Experience developing and understanding business strategy.
• Experience working in complex organizations, working cross-functionally, and developing strong organizational relationships.
• Ability to work in an ambiguous, fast-changing environment.
• Excellent written and verbal communication skills

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.