Total 165 job vacancies by Singapore Telecommunications Limited

Make an Impact by:

• Enable and support Singtel 5G connectivity business by being the 5G SPOC to technical and sales team, ensuring effective GTM and sales support of 5G product portfolio.
• Work with 5G product engineering team and network team to ensure successful implementation and testing.
• Ability to perform business case analysis, to commercialize and productize new products and features.
• Driving the development of product strategy and roadmap.
• Support sales and business development for pricing and proposal creation.

Skills for Success:

• 5 or more years of experience in product management.
• Understanding of mobile technologies and IP networking.
• Financial literacy.
• Ability to engage technical customer.
• Pro-activeness and a desire to learn.
• Aptitude for working in a dynamic and fast-paced environment.
• Good teamwork and interpersonal skills.
• Demonstrable experience with working and managing partners.
• Ability to translate processes into a virtual process flow.
• Self-driven and able to work independently but also work well cross functional teams.
• Negotiation skills.
• Experience in handling product management for Enterprise market.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

• Lead and manage end-to-end bidding pursuit process. Be the overall-in-charge of RFP document development, preparation and to ensure high quality proposals are submitted on time.
• Direct the pursuit strategy to properly position the firm’s market leadership, capabilities, resources, and overall credentials to win the new business opportunity.
• To perform effective engagement with bid stakeholders, customers, overseas offices and partners for bid submission.
• Work closely with Sales to understand customers’ requirements and business environment in order to formulate bid win strategies and value proposition for proposals.
• Manage and negotiate with partners and vendors’ on commitments and commercial terms.
• Ensure bid proposals adhere to finance and legal guidelines; Manage risk log and mitigation plan.
• Drive commercial strategy and manage customer contract and commercial deliverables
• Work with Pricing and Finance stakeholders to ensure proposed pricing is in line with overall bid strategy, establish pricing structure that meets business/corporate target margins and have gained internal approvals for customer submission.
• Facilitate deal presentation and contract negotiation with customers.

Skills for Success:

• Degree in Business Studies, Engineering or Economics
• Minimum 6 years relevant working experiences
• Previous bid management experience in IT-related or telecommunication industry
• Experienced in Project Management Skill, Demonstrating Contract Negotiation Skill and Financial Analysis and Modelling
• Good to be certified in the following:

1. PMP Accreditation
2. APMP Accreditation
3. IACCM Accreditation

Be a part of something BIG!

• Ensure all commissions are accurately computed per Commission schemes and paid per agreed schedule.
• Provide excellent support to Business Units (BUs).
• Proper documentation on operation processes & procedures are up to date.
• Communicate & share update or commission pay out result with analysis to the respective BUs

Make an Impact by:

• To process Sales Partners’ Activation Incentive (AI) & Marketing Support Fund (MSF) and other Sales
• Commission & Incentives accurately and timely.
• To verify, investigate, analyse root causes and resolve disputes / claims raised by Channel Sales, Sales Agents and Sales Partners
• To prepare AI & MSF payment summary, payment requisition and raise Service Entry & Service Order in Global Trading Post (GTP) for approval
• To liaise with Order Processing Team, Sales Teams, Finance, Sales Partners and Other Support Teams in clarifying / rectifying sales claims that were rejected and raised as discrepancy claims
• To update and maintain all payout records, master data files and do backup to keep track on all such info in our Commission folders
• To ensure documentation on operation processes & procedures are properly updated, maintained and available for use
• To ensure proper housekeeping of documents for reference and audit purposes
• To review current processes & participate in contributing ideas / suggestions for improvement.

Skills for Success:

• Diploma holder and above
• At least 1 year of working experience
• Must posses strong Excel knowledge (eg command on Vlookup / Pivot Tables)
• Good working knowledge of MS office
• Teamwork and collaboration
• Has a flair for numbers/figures
• Meticulous
• Be proactive and have good problem-solving skills
• Be accountable and having a sense of ownership on decisions made
• Take initiative
• Has good inter-personal, communication skill & good work attitude
• Be able to work independently and a good team player

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

This position is for an experienced individual with strong knowledge in networking and expertise in one of the following areas: routing/switching, SDN, Application Delivery Controller (ADC), network management, or security.

The ideal candidate will have a minimum of 5 years of hands-on experience and will be responsible for transforming ideas, solutions, and proposals into technical blueprints. Additionally, they will lead project teams to manage complex technical setups.

Make an Impact by:

• Analyze technical needs, requirements, and state of the network’s infrastructure design, integration, and operations.
• Produce high level architecture designs to meet customer requirements for semi-complex (or) complex systems. Articulate with sufficient knowledge to convince and explain customer on the design.
• Produce low level technical designs from high level architecture designs. Translate a broader infrastructure design or blueprint into technical specifications and details.
• Refine design specifications and prototypes based on inputs from internal / external stakeholders.
• Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client.
• Develop a comprehensive testing plan to assess stability, suitability and performance of on-site infrastructure and systems.
• Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures.
• Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service.
• Develops installation procedures and standards, and schedules installation work.
• Configures the hardware environment, produces integration test specifications, conducts tests and records the details of any failures.
• Drive the troubleshooting with internal/external system components.
• Reviews requirements and specifications and defines test conditions.
• Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes.
• Conducts tests as defined in an integration test specification, records the details of any failures, and carries out fault diagnosis relating to simple failures, reporting the results of the diagnosis in a clear and concise manner.
• Reviews test results and modifies tests if necessary. Provides reports on progress, anomalies, risks and issues associated with the overall project. Reports on system quality and collects metrics on test cases. Provides specialist advice to support others.

Skills for Success:

• Degree or Equivalent
• 5-8 Years of Network Experience

1. Network specialization skillset in Routing & Switching, Wireless, Data Center solutions, SDWAN.
2. Good at problem solving
3. Able to explain technical problems in a simple terms

• CCNP & ASCP or ACMP

The individual will be part of the Enterprise Marketing & Innovations team and will be responsible for effective marketing content and customer insights practice through research and data.

We are looking for a specialist to take on an active role in content brainstorming, writing, publishing, and promotion, supporting Singtel Singapore Enterprise’s overall content strategy which includes and is not limited to social media, email marketing, website management and external media and publisher platforms.

The candidate will need to have good analytical skills and experience in distilling and using customer data/insights and industry trends to develop communications and content strategies targeted at enterprises to drive marketing qualified leads for sales conversion.

The candidate must have marketing and communications experience in the B2B technology sector, and have used martech and content & digital asset management tools & platforms.

Content strategy, development and optimisation

• Develop and execute content marketing strategies and campaigns aligned with customer journeys/lifecycles of target enterprises to engage and generate qualified leads for conversion, as well as augment first-party data sets.
• Plan/create/edit/optimise a wide range of cross-LoB, solutions-centric content, including web landing pages, marketing emails, podcasts and videos, social media posts, articles (short/long form), white papers, webinars, case studies and other customer-facing marketing collateral.
• Able to plan and execute with agility to meet demands of content personalisation and optimisation at scale.
• Identify relevant opinion leaders, influencers, brands, media, and content partners who can serve as advocates or partners in co-creating content and developing value offerings for members.

Digital distribution and amplification

• Social media-savvy and who is passionate about how digital platforms, social platforms (LinkedIn, YouTube).
• Evaluating and using owned, paid, earned and other avenues to maximise distribution of assets to the right audience.
• Experienced in managing digital channels such as social media (LinkedIn, YouTube), websites, and e-newsletters.

Up-to-date on industry trends and target sectors/companies

• “Ear-on-the-ground" rigour and plugged into latest developments on target logos/enterprises and industry trends and respond appropriately with new or improved content.
• Collaborate with other teams to identify necessary data & research information for developing customer and industry insights to support content and marketing campaigns.
• Sensitive to customer data, digital marketing metrics (like website traffic, search rankings, email stats, A/B test results, and conversion rates) to enhance performance, refine content, and guide future strategies.

Skills for Success:

• Degree in Marketing, Digital Marketing, Mass Communication or equivalent preferred.
• Minimum of 5-7 years of content marketing and communications experience in B2B technology/IT sector, tech start-ups or similar.
• Expert communicator: Highly proficient in English
• Familiar with martech tools & platforms – such as:

1. - Content & digital asset management
2. - Social listening tools
3. - Google Analytics
4. - Adobe Experience Manager/Adobe Experience Cloud

• Understands the importance of project and agency management and effective relationships, such as editorial calendar planning, meeting publishing deadlines, and handling both internal and external partners.
• Solid at managing budgets and willing to explore new ways for effective & efficient communication.
• Product Marketing experience in the same sectors will be a plus - specifically in areas of positioning and messaging, demand and leads generation strategy and planning, and partnership collaborations.

Make an Impact by

• Prepare and monitor monthly cashflow projection of each RDC entity
• Prepare timely tracking of loan covenants and ensure compliance to terms of agreements with shareholders and external financing
• Prepare monthly journal entries as part of the month-end closing process including bank reconciliations.
• Assess and implement new operating bank accounts as part of external financing.
• Assess and review annual budget and cash flow forecasts based on market trends, business drivers and regional investments.
• Finance business partner to stakeholders and provide necessary requirements in implementing new finance and accounting solutions.
• Liaise with internal and external auditors.
• Responsible for the statutory financial statements of the RDC entities.
• Any other duties and projects as assigned by Finance Directors and CFO.

Skills for Success

• Degree in Accounting or its equivalent with at least 4 years of relevant work experience. External audit experience and 2 years of working experience in a local SME or MNC preferred.
• Proficiency in Microsoft office and knowledge of SAP preferred.
• Good oral and written communication skills.
• Able to work in a team.
• Interpersonal and people management skills.
• Strong business acumen.

Rewards that Go Beyond:

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Make an Impact by

DC Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
• Lead BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
• Manage equipment movement, asset tagging, labelling and tracking
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

Skills for Success

• Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant working experience managing 24x7 DC Operations
• General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Good communication and people management skills.
• Team player who is also able to perform independently
• Well organized and able to reschedule priorities as circumstances change
• Good communication skills (both verbal & written)
• Analytical with good problem solving skills
• Positive attitude and Proactive

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Make an Impact by

• Lead the consortia Procurement Group (PG) which consists of members from multi-national telecom companies to achieve Singtel’s strategic interests in the cable systems.
• Perform negotiations with system suppliers in the Procurement Group (PG) to achieve low cost structure and improve unit cost for Singtel.
• Formulate project budgets for internal and external consumption.
• Liaise with internal finance teams to provide and update financial status of cable projects.
• Liaise with Product and Sales teams on customers’ requirements and delivery timeframes.
• Assist in formation of business case for cable projects.
• Implement tenders in accordance with Singtel’s procurement guidelines.
• Implement cable projects from tender phase to acceptance phase.
• Hand over accepted cable systems to Singtel’s Operation & Maintenance teams, clearance of deficiency items, closing of project accounts with Singtel’s finance teams, update actual project costs, proper handing over of final system documents to O&M team.
• Serve as the escalation point and remediation expert for all matters related to Singtel’s owned cable systems and cable landing station infrastructures (access and related works) and Network Operations (NOC) as needed across multiple systems. Work closely with Security, Station and Facilities Management for equipment installation in cable stations.
• Partner with Singtel legal team to ensure contract clarity, contract integrity, contract compliance in each country of operation or/and obligations.

Skills for Success

• Bachelor of Engineering in Electronics & Communications
• Minimum 5 years of relevant experience
• Basic knowledge in optical communications at university level;
• Basic knowledge in electrical power supplies or working experience with Power Feed Equipment (PFE);
• Working experience on optical transmission equipment (e.g. SLTE, DWDM).

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Make an Impact by

DC Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
• Lead BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
• Manage equipment movement, asset tagging, labelling and tracking
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

Skills for Success

• Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant 5 year working experience managing 24x7 DC Operations
• General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Good communication and people management skills.
• Team player who is also able to perform independently
• Well organized and able to reschedule priorities as circumstances change
• Good communication skills (both verbal & written)
• Analytical with good problem solving skills
• Positive attitude and Proactive

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

• Study and analyse utilization of the network capacity resources, plan and implement changes to optimise and expand the network.
• Generate monthly reports via digital inventory to monitor network utilization, analyse trends and provide suggestions for improvement.
• Ensure all inventory assets, utilization, circuit routings are updated in the digital inventory in a timely manner.
• Streamlined process for inventory control, to achieve leaner and efficient operations.
• Document network design, configurations topology diagrams for ongoing processes, references and training purposes.
• Collaborate with various internal stakeholders such as AM, CS, PM for capacity request and new sales order.
• To work with external parties including bilaterial partners and vendors.
• Perform Ad-hoc restoration during outage, plan restoration using existing available capacity within specific SLA.
• Manage different projects, monitor timeline and resources to ensure project delivery within specific timelines.
• To remain on standby via call during assigned week to support Operations and respond to urgent request and outages for circuit restoration.
• Go on site for assigned activities to work with vendors for system planning and implementation and migration activities.
• Perform all other duties and responsibilities as assigned by supervisor.

Skills for Success:

• Diploma in Engineering/Telecommunications or in relevant field.
• Goal-oriented with good analytical skills to solve problem. Candidate must be committed and driven to deliver projects assigned on time.
• Able to work independently with minimum supervision.
• Experience in telecom environment with focus on transport network, optical transmission and ethernet technologies.
• Good understanding of transport network architectures including OTN and Ethernet, DWDM.
• Good technical skill set with knowledge of L2 and L3 networking and strong understanding of TCP/IP, IP addressing, and routing protocols.
• Experience with networking hardware from major vendors.

• Provide timely day to day responses to Sales’ quotation requests and pricing analysis with objectives of meeting KPIs such as win rate, total contract value and turnaround time.
• Ensure proposed pricing is in line with overall win price and target margin.

1. To conduct solution review and provide guidance to Solution Manager and Sales on the most cost effective solution.
2. Coordinating, presenting findings and making recommendations to gain executive management approval for customer submissions.

• Work closely with partners and Global Alliance to achieve a better cost structure and derive competitive end-to-end pricing.

1. To conduct pricing benchmark in accordance to various solution types.
2. To provide competitiveness feedback to GA / Product on various partners / countries.
3. To negotiate effectively with internal and external stakeholders so as to improve our margin and still remain price competitive.

• Provide feedback on market prices to team lead.

1. To analyze business case and conduct scenario simulation.

• Serve as a SPOC for at least 6 key accounts.
• Support at least 5 DIY bids and 4 complex cases that involves multi tower products like Managed Services, Connectivity etc
• Adhere to financial / regulatory governance and various empowerment frameworks.
• Utilizing various internal tools and financial systems to prepare reports and conducting analysis.

1. Supporting automation initiatives and process improvement with objectives to improve turnaround time and win rate.
2. Taking on any additional cross functional support duties when called upon.

Skills for Success:

• Diploma or degree in Marketing, Business Studies, Finance or Engineering
• 3 years working experience in Bid, Pricing Management, or ICT industry.
• Advanced Excel skillset
• Strong analytical skills with ability to understand and interpret data as well as being able to present data in a compelling manner.

Be a part of something BIG!

The Senior Engineer for Network & Projects Delivery is responsible for the overall coordination of the design and implementation of the network and relevant network security infrastructure for on-prem network such as data centres network, corporate campuses networks, hybrid cloud networks, as well as wi-fi infrastructure for various locations and global offices. He/she is expected to apply an integrated approach and industry standards compliant and best practices to design and implementation within a formal method and framework and ensures consistent and compatible solutions are produced. The solutions developed should be in line with the Infrastructure Enterprise Architecture to meet the Technology Infrastructure (TI) strategic objectives.

The candidate will focus on Strategic projects to create and deploy solutions in line with the overall TI Infrastructure Platforms Roadmap for Network and Security. By working closely with his/her colleagues, the Senior Engineer for Network & Project Delivery ensures that the infrastructure solutions make the best use of the technology platforms to meet the business requirements. He/she must also ensure that the solutions are delivered at optimal cost using the appropriate technology platforms.

Make an Impact by:

• Producing an integrated solution covering all areas and in line with the TI strategy
• Gathering the Infrastructure requirements for all projects with infrastructure deliverables
• Working closely with the Infrastructure Project Team (IPO) on project engagements
• Working with Architect to provide a consensus-based enterprise outcome that is scalable, adaptable and in line with ever changing business needs.
• Produce infrastructure drawings or diagrams that identifies all infrastructure components including Network and Security infrastructure requirements and Compute/Storage requirement for the solution.
• Ensure solution proposed in compliance with network and security industry standards and best practices.
• Document and communicate Enterprise Infrastructure strategies and standards
• Ensure solution compliance and integration with enterprise architecture and Infosec policy for Infrastructure and Security systems by reviewing and advising on new and existing Information Technology projects
• Providing advice and guidance to management during planning phases to ensure that non-functional requirements are included in the overall specifications
• Providing advice and guidance to all areas of IT and Business Management, analysts, planners, designers and developers on all aspects of compute infrastructure
• To ensure that work meets all related engineering, planning, and operational standards
• To identify potential network issues and risks, and to provide workable technical solutions to mitigate such risks.
• To document network performance in order to take proactive and corrective action as needed
• Play a major role in the selection of any new IT, infrastructure, or technology solution.
• To configure and support network projects using various technologies such as MPLS, Ethernet, Ethernet access, Layer 2/3 switching, ACI, VXLAN, wireless LAN, network security, cloud networks and security components such as VPCs, VNets, and network decouplers and/or network solution/devices used to enable high-availability features such as local traffic managers (LTM) and global server load balancer (GSLB), and other relevant networking technologies, solution or devices either hardware-based, virtualised or cloud-based, software-defined or combinations thereof.
• Create and document the solution using the existing Infrastructure Standard Platforms and Design Patterns
• Maintaining a knowledge base to ensure network intellectual property is retained
• Lead and supervise project deployments if and when necessary, to perform hands-on execution of project deliverables with regards to network, and network security infrastructure setup and configurations
• Provide support to potential major and major incident escalations to restore business operation as and when necessarily engaged.

Skills for Success:

Degree in computer science/ Information Technology, Industry certification, Professional Security certification is highly desirable and CCNP DC and R&S is required.

8-10 years of experience working and familiar with Corporate Network & Security design, Security best practices, compute/storage infrastructure design and experience in putting together infrastructure design covering the aspects above.

Technical Skills

• Experience and knowledge in area of Network, Firewalls, IPS, Load balancers (LTM and GTM/GSLB), Authentication Systems and Compute/Storage Virtualization.
• Knowledge of LAN, WAN and Data Centre network & Security architectures, enterprise design and industry standards relevant to data communications / networking and computing.
• Knowledge of Software Defined Networking (SDN) on Cisco ACI is preferred.
• Able to articulate well on proposed design to stakeholders.
• Experience in Data Centre Migration will be preferred.
• Experience in dealing with vendors on technology and services.
• Professional level certification in F5 load-balancers is highly desired.
• Professional level certification in Palo-Alto firewalls, IDS and IPS would be an advantage.
• Azure AZ-104 & AZ-700 passer
• AWS Certified Solution Architect Associate
• AWS Certified Networking Specialty

Rewards that Go Beyond:

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

We are seeking an experienced Technical Project Manager to join our dynamic team. The Technical Project Manager will be responsible for managing multiple technical projects, ensuring they are delivered on time, within scope, and within budget.

The ideal candidate will have excellent leadership, communication, and problem-solving skills, with a strong understanding of project management principles and methodologies.

The candidate will be responsible for coordinating project activities, scheduling meetings, and ensuring that deadlines are met in a timely manner. The ideal candidate will have excellent communication skills and be comfortable interacting with team members and stakeholders at all levels.

Make an Impact by:

Project Planning and Management:

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis to manage expectations.
• Coordinate project activities, resources, equipment, and information.
• Create and maintain comprehensive project documentation, plans, and reports.
• Organize and schedule meetings and appointments for project team members and stakeholders.
• Track project progress and ensure that milestones are met on time.

Project Execution:

• Execute the project according to the project plan.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas.

Team Management:

• Coach, mentor, motivate, and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Act as a point of contact and communicate project status to all participants.
• Facilitate communication within the project team and between the team and stakeholders.
• Coordinate with vendors and suppliers as needed.

Risk Management:

• Identify and manage project risks and issues.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Monitor and report on project progress, problems, and solutions.

Quality Management:

• Ensure that all deliverables are up to the highest quality standards.
• Conduct project reviews and create recommendations to improve project management processes.
• Perform quality assurance checks on project documentation.

Resource Management:

• Manage project resource availability and allocation.
• Plan and schedule project timelines and milestones using appropriate tools.

Skills for Success:

• Bachelor’s degree in Computer Science, Engineering, Project Management, or a related technical field
• 3-5 years of experience in technical project management in Networking, with a strong preference for candidates with knowledge of SDH and GPON
• Project Management Professional (PMP) certification is a plus.
• Proven working experience as a Technical Project Manager in the Information Technology sector.
• Experience in managing projects related to telecommunication, cybersecurity, AI/ML, or IoT.
• Good to have solid technical background, with understanding or hands-on experience in telecommunication, software development and web technologies.
• Experience with Agile or Scrum methodologies.
• Familiarity with industry-specific project coordination tools and software.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Strong working knowledge of Microsoft Office and project management tools.
• Proficiency in project management software tools.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As an ITSM Service Governance Manager, you will be responsible for overseeing and ensuring the effective governance and management of IT services within the organization. You will collaborate with various teams to establish and maintain ITSM processes, policies, and standards to ensure the delivery of high-quality and reliable IT services aligned with business objectives.

The activities include (not limited to):

• to manage the incidents to resolution
• to manage the changes overall coordination
• to record proceedings, capture events, action items and to perform a gap analysis.
• to monitor SLAs and drive incidents to target restoration and resolution deadlines.
• to assist the Service Delivery Manager / Operations Manager on ITSM processes

Make an Impact by

Incident Management

• Point of contact for notification and escalation for issues relating to incidents
• Manage the incident to resolution.
• Record proceedings, capture events, action items and next steps.
• Track progress on action plans provided by Resolver Groups
• Monitor SLAs and drive incidents to target restoration and resolution deadlines.
• Coordinates technical resources during complex incident resolution.
• Engage resources where necessary.
• Assists Resolver Groups to identify and implement the actions required to restore service.
• Issue communications to Stakeholders on the status of incidents
• Validate Priority of Incidents
• Maintain governance over Incident Management process.
• Raise change records where appropriate.
• Arrange Conference calls and communications.

Change Management

• Capture customer requirements.
• Validate customer requirements against the services and contract.
• Filter, accept and classify all RFCs.
• Issue agenda for CAB meeting
• Table all RFCs for a CAB meeting, issue an agenda and circulates all RFCs to CAB members in advance of meetings to allow prior consideration.
• Ensure that RFCs are adequately planned and assessed.
• Evaluate and review Change activities before the change.
• Ensure appropriate technical approvals are obtained.
• Log and update Change records in the Change Management system
• Close change records
• Review the efficiency and effectiveness of the Change Management process.
• Perform reporting on key metrics.
• Follow-up on Post Implementation Reviews
• Responsible for notifications and broadcast advisories issued to relevant internal and external stakeholders during change lifecycle.
• Support the authorization of changes with higher impact and risk.
• Assist in the assessment and prioritisation of changes.
• To assess and review all complex changes.
• To review failed, unauthorized, or blacked-out changes

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals.
• Plan, track and monitor the tasks assigned to the team members / resolver groups.
• Monitor and improve team performance, providing coaching and performance management.

Governance Management

• To coordinate resources and capabilities required for services provided and resolve conflicts.
• Service Portfolio Management which to manage the business integration and to establish collaboration with all relevant suppliers to provide seamless end to end managed services.
• To keep services evergreen and support subsequent versions of ITIL as they become available.
• Maintain a central repository of service management tools, templates, processes documentation and reports.
• Assist client to maintain policies and consistent practices for design work related to projects and changes.
• Assess and manage risks associated with managed activities to prevent issues.
• Managing knowledge management database
• Develop, maintain, and provide to client for review and approval all supplier operational procedures in accordance with knowledge management.
• To maintain a Quality Management System (QMS), abiding to client security and compliance standards.

Skills for Success:

• Minimum 5 years of ITSM Management
• Knowledge of ISO9001 and ISO20000
• Experience in Incident and Change Management
• Ability to implement and monitor ITSM policies and standards.
• Experience in maintaining compliance with organisational policies and regulatory requirements.
• Experience with ServiceNow
• Certified with Lean Six Sigma (Yellow / Green) / Agile Methodology
• Certified ITIL v3 or v4 Foundation (at least one capability module).
• Agile methodology certification.

We are seeking an experienced Technical Project Manager to join our dynamic team. The Technical Project Manager will be responsible for managing multiple technical projects, ensuring they are delivered on time, within scope, and within budget.

The ideal candidate will have excellent leadership, communication, and problem-solving skills, with a strong understanding of project management principles and methodologies.

The candidate will be responsible for coordinating project activities, scheduling meetings, and ensuring that deadlines are met in a timely manner. The ideal candidate will have excellent communication skills and be comfortable interacting with team members and stakeholders at all levels.

Make an Impact by:

Project Planning and Management:

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis to manage expectations.
• Coordinate project activities, resources, equipment, and information.
• Create and maintain comprehensive project documentation, plans, and reports.
• Organize and schedule meetings and appointments for project team members and stakeholders.
• Track project progress and ensure that milestones are met on time.

Project Execution:

• Execute the project according to the project plan.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas.

Team Management:

• Coach, mentor, motivate, and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Act as a point of contact and communicate project status to all participants.
• Facilitate communication within the project team and between the team and stakeholders.
• Coordinate with vendors and suppliers as needed.

Risk Management:

• Identify and manage project risks and issues.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Monitor and report on project progress, problems, and solutions.

Quality Management:

• Ensure that all deliverables are up to the highest quality standards.
• Conduct project reviews and create recommendations to improve project management processes.
• Perform quality assurance checks on project documentation.

Resource Management:

• Manage project resource availability and allocation.
• Plan and schedule project timelines and milestones using appropriate tools.

Skills for Success:

• Bachelor’s degree in Computer Science, Engineering, Project Management, or a related technical field
• 3-5 years of experience in technical project management in Networking, with a strong preference for candidates with knowledge of SDH and GPON
• Project Management Professional (PMP) certification is a plus.
• Proven working experience as a Technical Project Manager in the Information Technology sector.
• Experience in managing projects related to telecommunication, cybersecurity, AI/ML, or IoT.
• Good to have solid technical background, with understanding or hands-on experience in telecommunication, software development and web technologies.
• Experience with Agile or Scrum methodologies.
• Familiarity with industry-specific project coordination tools and software.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Strong working knowledge of Microsoft Office and project management tools.
• Proficiency in project management software tools.

Your Career Growth Starts Here. Apply Now!

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