Total 165 job vacancies by Singapore Telecommunications Limited

This job role is for an experienced Senior Technical Project Manager with expertise in ICT delivery architecture, cloud operations, and ITIL-based service operations.

The candidate will have hands-on experience managing technical projects, working with Solutions Presales, and overseeing the transition of new telecommunications products and services into Day1 and Day2 operations.

The candidate should possess a deep understanding of both on-premises and cloud-based ICT environments, particularly Azure operations, and be familiar with Digital Platforms for Automation, Monitoring tools, and ServiceNow.

Make an Impact by:

1. ICT Delivery Operations

• Support the end-to-end delivery of ICT outsourcing projects, focusing on server, storage, and network operations within both on-prem and cloud environments.
• Participate in ICT cloud outsourcing efforts, particularly in Azure operations, ensuring seamless service delivery and optimization.
• Collaborate with Solutions Presales teams to define delivery scope, assess costs, plan resource utilization, and evaluate potential risks in technical projects.
• Apply ITIL framework principles to manage Delivery Service lifecycles, ensuring adherence to best practices for service delivery and operations.
• Lead the implementation of technical projects, including timelines, resource allocation, and risk mitigation.
• Implement automation and monitoring tools to improve operational efficiencies and service reliability.
• Participate in ServiceNow operations to implement incident management, service requests, change management, problem management, and maintaining the configuration management database (CMDB).

2. Delivery Service Operations

• Collaborate with Product and Product Engineering teams to transition new telecommunications products and services into Day1 (go-live) and Day2 (ongoing) operational environments.
• Oversee and manage the transition scope of work, ensuring that all deliverables meet operational readiness criteria.
• Ensure the successful integration and support of networking products, including Fortinet, Cisco SD-WAN, Cisco Route and Switch, and VMware VeloCloud.
• Work closely with Product, Product Engineering, Day1, Day2 operations teams to ensure a smooth handover of services and monitor the performance and stability of the new products post-transition.

Skills for Success:

• Bachelor’s degree in engineering, Information Technology, or a related field.
• Minimum 5 years of experience in ICT outsourcing, cloud technologies, and networking, with a hands-on approach to project delivery.
• Certifications: Azure Cloud Certified (required) ITIL Practitioner (preferred).
• Strong experience with cloud platforms, particularly Azure, in a delivery and operations capacity.
  In-depth understanding of networking technologies, including Fortinet, Cisco SD-WAN, Cisco Route and Switch, and VeloCloud.
• Demonstrated experience leading technical projects, including managing scope, costs, resources, and risks.
• Proficient with automation and monitoring tools for ICT infrastructure management.
• Experience with ServiceNow for IT service management, specifically in incident, service request, change, and problem management, as well as CMDB.
• Strong leadership and project management skills with the ability to manage cross-functional teams and work under pressure.
• Proven ability to deliver technical solutions aligned with business goals while managing costs and risks.
• Excellent communication and interpersonal skills, capable of engaging with both technical and non-technical stakeholders.
• Strong problem-solving capabilities, with a focus on improving service delivery and operational efficiency.
• Adaptability to evolving technologies and business needs within the telecommunications sector.

Be a part of something BIG!

Reporting to a team lead, this role is to support day to day billing operations and projects in inter-operators billing.

Make an Impact by:

• Perform daily/monthly reconciliation for system operations
• Perform bill verification received from Partners
• Promptly update system configurables monthly or when requested by Product team
• Perform billing activities as per agreed operation schedules, and timely process of billing charges, and ensure bills are dispatched to customers on time
• Work with various parties to perform usage / invoice rejections investigation and resolve issues in a prompt and timely manner
• Require to perform and complete all month-end closing/financial activities as per month-end / year-end closing schedules
• Work closely with IT and various parties to promptly resolve all month-end closing issues as per schedule and without major hiccup that could delay the financial reporting.
• Promptly prepare and dispatch reports to various stakeholders
• Assist team lead in performing UAT for system enhancements / billing projects, implementing new changes, and documenting new operation processes.
• Any Ad-Hoc duties assigned by manager.

This is a 1 year direct contact with Singtel.

Skills for Success:

• Diploma in business, accounting, economy, finance, or IT
• Minimum > 1 year of work experience
• Proficient in Ms Excel
• Proficient in Ms Word
• Analytical skills
• Meticulous
• Ability to work independently with any resources he/she have on hand.

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

The role involves producing requirement documents for simple to semi-complex systems and translating high-level architecture into detailed technical designs.

Key responsibilities include conducting design validations, configuring systems per design specifications, and implementing security baselines for infrastructure devices.

The candidate will install and remove hardware/software, deploy and decommission components, and troubleshoot installation issues.

They will perform basic configurations, support user network access, and utilize network management tools while reporting on network status.

Testing is a critical aspect, requiring the execution of integration test specifications, fault diagnosis, and thorough documentation of testing processes.

The candidate will define test plans, communicate objectives to stakeholders, and maintain traceability between requirements and testing outcomes. Attention to detail and adherence to organizational standards are essential.

Make an Impact by

Deploy, deactivate and decommission infrastructure components, verify performance through installation tests, and resolve basic infrastructure deployment issues.

• Process for site preparation
• Capacity and performance tests for on-site systems
• Impact analysis of new infrastructure deployment or removal
• Safety and quality standards
• Installation tests on infrastructure components
• Diagnostic tools for infrastructure-related problems

Perform basic configuration of network components and monitor user network access.

• Basic techniques in network configuration
• Basics of user network access
• Types and usage of network management tools
• Elements of network testing

Identify and document the basic tools, testware, resources and processes to carry out required tests.

• Basic testing tools and processes
• Documentation requirements of software testing
• Concept and usage of traceability matrix

Analyse issues or incidents encountered by users and conduct troubleshooting, and roll out upgrades,

• Basic infrastructure configuration and administration techniques
• General types of technical issues or problems
• Basic troubleshooting tools and techniques for infrastructure technical issues and problems
• Interpretation of infrastructure upgrade plan

Skills for Success:

• Degree or Equivalent
• Certification CCNP
• 2 - 6 years IT and Network experience
• Enterprise Network Design Wired and Wireless network fundamental
• Data Center Network Design
• Network Security Design

• Provide timely day to day responses to Sales’ quotation requests and pricing analysis with objectives of meeting KPIs such as win rate, total contract value and turnaround time.
• Ensure proposed pricing is in line with overall win price and target margin.

1. To conduct solution review and provide guidance to Solution Manager and Sales on the most cost effective solution.
2. Coordinating, presenting findings and making recommendations to gain executive management approval for customer submissions.

• Work closely with partners and Global Alliance to achieve a better cost structure and derive competitive end-to-end pricing.

1. To conduct pricing benchmark in accordance to various solution types.
2. To provide competitiveness feedback to GA / Product on various partners / countries.
3. To negotiate effectively with internal and external stakeholders so as to improve our margin and still remain price competitive.

• Provide feedback on market prices to team lead.

1. To analyze business case and conduct scenario simulation.

• Serve as a SPOC for at least 6 key accounts.
• Support at least 5 DIY bids and 4 complex cases that involves multi tower products like Managed Services, Connectivity etc
• Adhere to financial / regulatory governance and various empowerment frameworks.
• Utilizing various internal tools and financial systems to prepare reports and conducting analysis.

1. Supporting automation initiatives and process improvement with objectives to improve turnaround time and win rate.
2. Taking on any additional cross functional support duties when called upon.

Skills for Success:

• Diploma or degree in Marketing, Business Studies, Finance or Engineering
• 3 years working experience in Bid, Pricing Management, or ICT industry.
• Advanced Excel skillset
• Strong analytical skills with ability to understand and interpret data as well as being able to present data in a compelling manner.

• Lead and manage end-to-end bidding pursuit process. Be the overall-in-charge of RFP document development, preparation and to ensure high quality proposals are submitted on time.
• Direct the pursuit strategy to properly position the firm’s market leadership, capabilities, resources, and overall credentials to win the new business opportunity.
• To perform effective engagement with bid stakeholders, customers, overseas offices and partners for bid submission.
• Work closely with Sales to understand customers’ requirements and business environment in order to formulate bid win strategies and value proposition for proposals.
• Manage and negotiate with partners and vendors’ on commitments and commercial terms.
• Ensure bid proposals adhere to finance and legal guidelines; Manage risk log and mitigation plan.
• Drive commercial strategy and manage customer contract and commercial deliverables
• Work with Pricing and Finance stakeholders to ensure proposed pricing is in line with overall bid strategy, establish pricing structure that meets business/corporate target margins and have gained internal approvals for customer submission.
• Facilitate deal presentation and contract negotiation with customers.

Skills for Success:

• Degree in Business Studies, Engineering or Economics
• Minimum 6 years relevant working experiences
• Previous bid management experience in IT-related or telecommunication industry
• Experienced in Project Management Skill, Demonstrating Contract Negotiation Skill and Financial Analysis and Modelling
• Good to be certified in the following:

1. PMP Accreditation
2. APMP Accreditation
3. IACCM Accreditation

• Support Singtel’s global offices International Data and Manage Services requirement
• Develop competitive pricing proposals to enhance our win rate
• Work closely with internal and external stakeholers to propose the best price-value solution to our customers that is inline with our bid strategy
• Conduct win loss analysis to enhance our pricing competitiveness
• Stay updated with best practices and meet financial KPIs such as, win rate and margin
• Lead digitial initiatives with objective to improve productivity and sharpen pricing benchmark
• Adopt a zero tolerance for non-compliance of financial and regulatory guidelines
• Conduct joint customer visits with our Account teams

Skills for Success:

• Diploma or degree in Marketing, Business Studies or Engineering
• 5 years working experience in Bid, Pricing or ICT industry
• Excel (Intermediate)
• Experienced with BI tools
• Telecommunication, AI or machine learning experience will be an advantage
• Able to work well both independently as a pricing professional and collaboratively as part of a team

Be a part of something BIG!

The Business Planning Manager role is essential for driving data-informed decision-making and ensuring financial accuracy. As the Single Point of Contact (SPOC) for dashboard management, the role ensures seamless data integration, user-friendly interfaces, and adherence to governance standards. Additionally, it supports financial forecasting by developing precise models and conducting comprehensive performance analysis. The role also tracks key revenue drivers and provides timely insights to the Enterprise Product team, enabling the organization to proactively address budget gaps and enhance financial performance.

Make an Impact by:

Dashboard Development and Data Schema Expertise:

• Serve as the lead Single Point of Contact (SPOC) and data schema expert responsible for designing and maintaining interactive dashboards in Tableau and Power BI.
• Lead the migration of data from multiple sources to a singular platform to streamline reporting and analysis.
• Collaborate with IT and data management teams to ensure seamless data integration and compliance with data governance standards.
• Work with stakeholders to identify key performance indicators (KPIs) and data requirements, ensuring dashboards effectively visualize financial performance and operational metrics.
• Facilitate informed decision-making by ensuring dashboards are user-friendly, accurate, and aligned with business objectives. Provide training and support to team members on dashboard functionalities and data interpretation.
• Manage the maintenance of Power BI and Tableau, including workspace administration and user access management.

Financial Planning and Forecasting:

• Develop comprehensive financial models and templates for operational revenue (OR) and driver analysis, ensuring accuracy and alignment with business goals.
• Translate business challenges into statistical problems and conduct data analysis.
• Prepare in-depth presentations for the VP, delivering timely and precise financial submissions on behalf of the Enterprise Product team.
• Present key findings, insights, and business recommendations to stakeholders using data storyboarding and visualization techniques.

Performance Monitoring:

• Prepare monthly rolling forecasts and the Annual Operating Plan (AOP) for Enterprise Product, emphasizing financial improvements.
• Track revenue and driver KPIs, monitor progress toward targets, and address budget gaps by providing timely insights and recommendations to senior leadership.

Skills for Success:

• Degree in Business Analytics, Accounting or Computer Science from a recognized university
• 3 to 5 years
• Accountancy, IT and Business
• Proven experience in financial planning, budgeting, and forecasting, preferably within an Enterprise Product environment.
• Strong expertise in dashboard development using Tableau and Power BI, with a deep understanding of data schemas and visualization best practices.
• Excellent analytical skills to develop financial models and templates for operational analysis.
• Strong analytical skills with a good eye for detail.
• Keen interest in the business and its operations and processes. Able to work in a dynamic and fast paced environment, and to meet critical deadlines.
• Demonstrates strong skills in working independently while also effectively collaborating with various teams and stakeholders.
• Strong communication / writing ability and able to communicate complex concepts to persons of various backgrounds
• The ability to lead, communicate clearly, think creatively, solve problems, build strong relationships, manage time effectively, pay meticulous attention to detail, and empathize with participants is essential for event planning

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Make an Impact by:

• Lead in the network design, implementation, and support on end-to-end bilateral infrastructure set up with partners via Landline and domestic backhaul infrastructure, including the Data Center / Facility providers.
• Plan, deploy, optimize and provide support to maintain the Singapore Backhaul Infrastructure network and overseas International Leased Circuit (ILC) network including network design, capacity planning and monitoring, and patch management.
• Manage contractors and internal stakeholders to perform roles such as site survey, installations, and service activations and ensure milestones are tracked and delivered within a given requested date.
• Source and procure the ILC equipment and relevant support systems through tenders and other sourcing activities.
• Enable the day 2 support structure by Operations team after implementation.
• Proactively lead the continuous network optimization initiatives including the Poion of Presence (POP) and services migration exercise.
• Provide support for Customer Solution and Product Team for strategic customer opportunities (RFP, project implementation, etc) including liaising with multiple vendors and partners.
• Responsible for the inventory record in backhaul infra network in Digital Inventory (DI) system including the bilateral fiber connectivity with partners.
• Enhance the features and usability of the DI to support ILC and E-line services by working with the portal development team and relevant stakeholders and how the circuit assignment can be optimized/automated through DI.
• Partner with cross-functional teams in Singtel to integrate ILC equipment, NMS and DI with Internal systems.
• Perform all other duties and responsibilities as assigned by supervisor.

Skills for Success:

• At least Bachelor's Degree in Electrical & Electronics, Computer Science/Information Technology/Engineering (Computer/Telecommunication) or equivalent.
• At least 3 years of experience in the communications industry with a Telco / Managed Service Provider environment.
• Good technical knowledge and relevant skillset to handle Layer 0 on Dark fibre, DWDM, ASON, OTN, L2 Ethernet, SDH and IP Network technology and platforms.
• Experience and exposure to industry leading DWDM and OTN platforms such as Ciena, Nokia, Infinera, Huawei, etc.
• Experience in developing, managing and evaluating the technical and commercial aspects of RFP/ Tender specifications for system solution.
• Keen interest in optical network and collaboration technology development and industry trend.
• Strong verbal and written communication skills, confident in dealing with various external and internal stakeholders with a customer-focused attitude.
• Able to work independently, play a hands-on role and adapt in a challenging and fast-paced environment.
• Eager to learn and driven to deliver result.
• Flexible and open to different perspective and approaches on project implementations and assignment.
• Proficient in Microsoft Office tools.
• Project Management.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Make an Impact by:

• Provide high-quality pre-sales technical consultation and develop innovative, reliable and cost-effective solutions based on the most appropriate and latest technologies to win proposals and/or tenders and achieve high customer satisfaction for the services rendered.
• Engage enterprise customers on their business and technical requirement by understanding their pain points and current network infrastructure and develop use cases.
• Provide leadership for the development of the technical design and architecture and work with partners (Principals, System Integrators and Distributors) to deliver end-to-end solutions for enterprise customers.
• Work with internal stakeholders (e.g. sales, delivery and maintenance team) and partners to ensure that all aspects of the solution are supportable with relevant and optimized cost to maximize competitiveness.
• Ensure accurate and relevant documentation such as Statement of Works, Bill of Materials and solution strategy are created for all proposals.
• Conduct demo/POC/POV when required and presentations on proposed solutions.
• Stay updated on the latest technologies and trends in the market and conduct regular use case updates to customers.

Skills for Success:

• Degree in IT, Computer Science, or equivalent qualifications with at least 5 years’ experience in a technical role with technology vendor, system integrator or distributor related organization.
• Preferably Cisco CCNP or CCDP Enterprise certified or equivalent.
• Comprehensive and working knowledge on Campus LAN and Wireless, Data Centre, Software-Defined and Cloud network solutions.
• Familiar with key networking products and solutions such as Cisco, HPE Aruba, AWS & Azure.
• Engage and influence various stakeholders such as CxOs, IT Heads, Directors and Managers on technology solutions and market trends.
• Excellent interpersonal, presentation, writing and communication skill.
• Work independently as a team member and support other departments including Sales, Delivery and Maintenance teams.
• Highly motivated and willing to learn new technologies and able to work under pressure.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

To design, implement, and manage cloud data processing pipelines (e.g., AWS or equivalent), perform Tier 2 & 3 service delivery and operations for Network Analytics Engineering systems, develop big data solutions for real-time and batch processing of large telco datasets, plan hybrid cloud strategies for the data lake, manage data governance and protection, and collaborate with business domain experts, data scientists, and operational teams to create E2E data system solutions.

Tier 3 Systems SME

1. Accountable for overall System Performance and Design.
2. Accountable for Change Management outcomes, executing minor to major software upgrades as well as solution changes independently.
3. Responsible to manage vendors and technically debate on optimum solution performance while ensuring robust and cost-efficient architecture.
4. Drives use of automation for deployment and implement near real-time alerts for security or critical issues.
5. Devise UAT plan and conduct testing for the new features/ bug fixes towards acceptance criteria.
6. Develop Method of Procedures facilitating Change Management with any system impact.
7. Manage project initiatives for sensitive systems with minimal supervision and ability to deliver project within the timeline.

Tier 2 Systems Administration & Operation Support

1. Accountable for overall System Health, Recovery and Security.
2. Accountable to manage Classified Keys, which has root access to Sensitive Systems.
3. Responsible to drive improvements in System’s security posture.
4. Execute planned night activities for production system signature update and bug fixes.
5. Ensure the System / Service uptime to the SLA.
6. Drive daily system health check and monitoring and reporting on daily basis to Director, and raise any issues observed with vendor, follow-up to work on the fixes.
7. Resolve Trouble tickets independently and resolve data dispute issues within SLA.
8. Manage Vendors and conduct recurring operations reviews to track the Tickets SLA.
9. Prepare data for monthly Operations meeting with Director.
10. Drive quarterly system audit reviews and highlight any abuse on subscriber or sensitive workspace user activities in meeting with Director.

Manage System Security (Cloud and on-premises)

1. Management of Anti-Malware systems and perform monthly scanning for any security threats and system administration and perform monthly scanning for systems.
2. Analyse security reports from Anti-Malware scans, determining best course of action.
3. Managing the implementation and provisioning of firewalls, switches for the Department systems.
4. Administrator for the firewalls and perform the quarterly review for the rules to ensure the system defence-in-depth and security.

Support InfoSec and implement Security Governance initiatives.

1. Manage PIAM (Physical access and Identity management) for the user account administration to improve security and avoid manual password changes/management and control and keep track of the elevated privileged user accounts logins.
2. Design, deploy and Operate a Centralise log server to store all logs and process to expeditiously support investigations into security incidents.
3. Deploy, implement, and operate vulnerability scanning tool and analyse reports and closely working with security governance and planners to conduct remediation activities which he/ she will perform.

• Achieve zero SL1 and cyber-security incidents and to resolve trouble tickets within the given SLA. Represent NAE as member of NSC Security Rep and ISMS Networks Security working Committee.
• Lead Incident Management and provide timely update to the Management and accountable for the RCA of the managed platforms.
• Maintain high level of Data pipelines and system availability (Data Integrity & Systems 95%+)
• Ensure operational processes for the respective systems are well documented. This includes system inventories, solution doc, IP/Network design, SOPs etc.
• Update NAE systems to the latest stable Software version. Keep the system updated with the Periodic patch updates (OS, software, Firmware, Switches, Firewall) – Half yearly/yearly.
• Conduct monthly operations review and quarterly Audits on time and Tickets resolution within SLA.
• Ensure no gaps in security monitoring. Perform bi-weekly Antimalware signature updates and monthly Scans. Complete and report IOC scans and security patches to network Security Operation Centre. Support various security initiatives to achieve full audit compliance.
• Use Ansible and scripting to automate system operations.

Skills for Success:

• Degree in Engineering or IT
• Good to be certified in Redhat architect certification, Cloudera CDP certification or Cyber security (CISSP) certification.
• Good to have deep knowledge of mobile and broadband network technologies.
• 3 - 5 years of experience in data solution and administration
• Proficient in either 3 of the following:

1. Cloud Data solution (AWS)
2. Big data and data warehousing operations.
3. System administration
4. System integration
5. Data architect
6. Hadoop and Spark (or equivalent)
7. Linux/Unix, Ansible automation, Shell Scripting
8. Kubernetes, Docker, serverless functions, APIs and Kafka bus
9. Network and Security design

• Good technical writing skills and presentation skills

Your Career Growth Starts Here. Apply Now!

We are seeking an experienced People Technology Manager to lead the management and implementation People technology solutions across the Group. The ideal candidate will have strong project management expertise, deep knowledge of major HRIS applications, and experience with system integrations. A key aspect of this role will be leveraging Microsoft Power Platform applications, including Power Apps, Power BI, Power Automate, and SharePoint, to drive innovation and process improvements across our HR functions.

Key Responsibilities:

Governance & Project Management

• Oversee the governance, implementation, integration, and maintenance of HRIS systems and related applications.
• Manage projects involving the design, deployment, and optimisation of HR technology solutions, ensuring alignment with organisational goals.
• Coordinate project plans with internal IT teams and external vendors, ensuring compliance with governance frameworks.
• Ensure data integrity and security across HR systems, performing regular audits and compliance checks.
• Stay current on trends in HR technology and recommend improvements or new tools to enhance HR operations.
• Harmonise and document business processes and oversee the deployment of tools to enhance productivity and efficiency.

System Integration and Data Solutions

• Lead the development and implementation of system integrations and data flows between HR systems and other enterprise applications.
• Utilise MS Power Platform (Power Apps, Power Automate, Power BI, SharePoint) to create custom solutions, automate processes, and generate data insights.
• Provide ongoing technical support, training, and documentation for end-users to maximise system efficiency.

Partnership & Collaboration

• Manage change initiatives to ensure successful adoption of new HR systems and processes, including communication strategies, training, and stakeholder engagement.
• Support and mentor project team members, fostering a culture of collaboration and agile project execution.
• Partner with HR, IT, and other stakeholders to understand business needs and provide technology-driven solutions.
• Build and maintain strong relationships with group corporate functions (HR, IT, Finance, Procurement, etc.), ensuring alignment and support for transformation initiatives.
• Partner closely with the centralised RPA team to implement changes and align automation strategies with overall business goals.

The ideal candidate should have/be:

• Bachelor’s degree in information technology, Human Resources, or related field.
• 5+ years of experience in HR technology roles, with a focus on HRIS systems and integration methodologies.
• At least 3 years of experience leading and mentoring cross-functional teams in a technology-driven environment.
• Proven experience with major HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle) and a strong understanding of HR processes.
• Expertise in Microsoft Power Platform applications (Power Apps, Power Automate, Power BI, SharePoint).
• Strong project management skills with experience leading complex technology projects.
• Excellent problem-solving, analytical, and communication skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Knowledge of data privacy and security regulations (e.g., GDPR, PDPA) related to HR data management.

Preferred Qualifications:

• Experience with system integration tools and techniques (APIs, middleware).
• Knowledge of SQL, scripting, or other programming languages.
• PMP or other project management certifications.
• IHRP certification.

• Support Singtel’s global offices International Data and Manage Services requirement
• Develop competitive pricing proposals to enhance our win rate
• Work closely with internal and external stakeholers to propose the best price-value solution to our customers that is inline with our bid strategy
• Conduct win loss analysis to enhance our pricing competitiveness
• Stay updated with best practices and meet financial KPIs such as, win rate and margin
• Lead digitial initiatives with objective to improve productivity and sharpen pricing benchmark
• Adopt a zero tolerance for non-compliance of financial and regulatory guidelines
• Conduct joint customer visits with our Account teams

Skills for Success:

• Diploma or degree in Marketing, Business Studies or Engineering
• 5 years working experience in Bid, Pricing or ICT industry
• Excel (Intermediate)
• Experienced with BI tools
• Telecommunication, AI or machine learning experience will be an advantage
• Able to work well both independently as a pricing professional and collaboratively as part of a team

The Service Manager is responsible for enhancing the customer experience for VVIP clients by fostering strong service relationships and acting as the single point of contact for escalated operational issues.

Key responsibilities include overseeing day-to-day fault management for critical incidents, providing regular updates, and ensuring timely resolutions.

The Service Manager will manage the planned maintenance cycle for critical customer services and ensure service performance aligns with contractual agreements.

The Service Manager will conduct monthly network performance reviews, which involve discussing previous meeting minutes, presenting network availability reports, and developing improvement plans for prolonged outages and recurring issues.

The role requires a proactive approach to managing service levels and continuous improvement in service delivery.

• To achieve a high standard of customer service and retaining the customer-base with a stabilized customer network.
• To achieve a “Good and Excellent” survey score for the customer survey via CE customer survey and CSat customer survey.
• Conduct the network performance review with customer(s) monthly and to ensure that the performance of services to customer as agreed in the contract meet the service level agreement.
• Improvements in the service availability (%) and reduction in fault tickets through implementation of service improvement plans; and improvement in subsequent survey score.
• Overseeing the entire planned maintenance cycle for customer’s critical services by coordinate approval for maintenance work and notification

Skills for Success:

• Bachelor’s degree in information technology, Telecommunications, Business Management, or a related field.
• Relevant certifications in service management (e.g., ITIL) are a plus.
• Minimum of 5 years of experience in service management, customer service, or account management, preferably in a telecommunications or IT environment.
• Strong understanding of network management, fault management processes, and service level agreements (SLAs).
• Familiarity with network performance monitoring tools and reporting metrics.

Make an Impact by:

• Manage the product and corresponding lifecycle of Singtel’s Managed Services portfolio including managed WAN and SD-WAN solutions.
• Manage the product cost structure, cost optimization, roadmap, commercial model and product P&L.
• Manage the product policies, performance and streamline processes within Singtel. Ensure comprehensive documentation of processes and product specification.
• Work closely with all stakeholders to ensure product requirements are well supported and integrated into OSS and BSS systems.
• Provide business case analysis to support new services and customization of existing product offering to meet specific customer needs.
• Understand the market needs, keep abreast of technology developments/trends and competitive situation.
• Plan and develop new products, features, capabilities, product positioning, pricing, benchmarking against competitor to ensure product is relevant, competitive, and meeting market needs.
• Enable technologies and service delivery partners for Singtel Software Defined services, constructing a cost-effective end-to-end service for the enterprise customers.
• Enable sales team to upsell services to accelerate customers’ digital transformation efforts.
• Review and manage product terms and conditions, partner contract and agreement.
• Develop and execute marketing strategies including market segmentation and positioning.

Skills for Success:

• Degree in Business, Marketing, Computer Science or Engineering degree.
• Minimum 3 years of experience in product management or product development experience, at large enterprises or innovative start-ups.
• Experience in managed services, cloud-based services and/or customized managed services offering.
• Interest in developing service and initiatives that promote end-user experience through runbooks, automation and toolkit with stakeholders.
• Good written and verbal communications skills.
• Keen sense of technology developments, market trends, and needs of the enterprise business market.
• Have the drive, energy and commitment to succeed in winning in a competitive market environment.
• Demonstrable track record of success.

Rewards that Go Beyond

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

• Act as Level-3 engineer and Subject Matter Expert for Global Network Services.
• Part of the 24x7 escalations team (on rotational standby call).
• Manage incidents escalation to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
• Provide Technical Support and consultancy as SME to internal stakeholder, for and not limited to service onboarding and process improvement.
• Review complex change request and participate in pre-change council meeting.
• Work closely and support problem management team to identify root cause of chronic problem or recurring issues, plan for preventive actions and improvement.
• Analyse IP network performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
• Occasionally provide training to Tier 1 and 2 engineers on the complex issue handled.
• Perform risk and impact assessment on the hardware, software advisory affecting Singtel network.
• Support engineering teams on new product/ feature implementation, node deployment and technical support matters
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, manuals, troubleshooting guides, etc

Skills For Success

• Degree in Computer Science / Electronics Engineering, or any other relevant discipline.
• Cisco CCIE certified or CNNP with rich experience troubleshooting in complex enterprise LAN and large WAN network.
• At least 8+ years’ experience in similar support roles, working directly with large global customers and partners.
• Minimum to have one SDWAN certifications.
• Working experience minimum in two of the following SDWAN product: Cisco, Silverpeak, Velocloud, Fortinet, etc.
• Strong knowledge on Telco and enterprise network and technologies.
• Strong understanding of routing protocols like OSPF, BGP, MP-BGP, MPLS, TE, SR, QoS, SDWAN Overlay protocols.
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience of Security services (IDS/IPS, UTM, DDoS, Firewalls etc.)
• Working Experience with security products like Checkpoint, Palo Alto, Fortinet, etc, is a plus.
• Strong ability to independently debug broad, complex, and unique networks with mixed medium and protocols required.
• Cloud and Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus.
• Excellent written and verbal communication skills are required.
• Strong situational awareness and critical thinking abilities.
• Experience in leading a team is great advantage as this role potentially will require to lead group of engineers.

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