Total 84 job vacancies by Civica UK Ltd

• CIVICA Vadodara is seeking a creative and self-motivated Software Engineer (SE) with considerable exposure to multiple technologies and platforms and who is keen to join a multi-cultural software company. The successful candidate will be responsible for working on new projects, as well as maintaining an existing code base and for investigating, fixing and testing existing software problems. In general, travel to the UK / Australia could be one visit every 2 years. This can be at short notice and this frequency is not guaranteed as all travel is based on a clear business or project requirement. A passport is essential.
• Key Responsibilities and Duties:
• · Analyse new requirements and provide impact analysis addressing technical design and identifying individual tasks. · Design and coding of new facilities.

· Communication of technical details that impact fulfilment of requirements.

· Iterative development of software with responsiveness to constructive feedback.

· Working in an Agile team environment.

· Provide 3rd line application support against agreed service levels including the implementation of bug fixes.

· Develop and maintain code to a high standard, conforming to SOLID principles and defined designed patterns within IT development and maintenance projects.

· Troubleshoot and problem-solve support issues as they arise and as directed by the CIVICA project manager and SSE.

· Perform unit testing of work.

· Write documentation and comment code as required.

· Ensure code is properly version-controlled.

· Comply with corporate test processes and ISO 9001 Quality Management System

Essential Competencies

· Must have minimum 2+ years of relevant experience

· Fluent in spoken English and able to take part in meetngs and discussions

· Proactive personality

· Able to work independently and within a team

· Attention to detail

· Exceptional oral and written communication skills

· Ability to think laterally to solve problems

· Good Team Player

· The ability to work to agreed deadlines

· Ability to work with team members of different cultures

· Self-learner

· Track record of delivering commitments on time and quality

Skill Classification

• React Js - ( 2 – 4 - Years )
• JavaScript(ECMA) - ( 2 – 4 Years )
• C# and .NET version 4.5 or newer - (2 - 4 Years )
• MVC - (1 - 2 Years)
• HTML - ( 2 - 4 Years)
• CSS ( 2 – 4 Years )
• Microsoft Sql Server - (1 – 2 Years )
• OOAD, Design Patterns, Design & Architecture, SOLID Principles - (1 – 2 Years )
• Agile methodologies (Azure DevOps) - ( 1 – 2 Years )

Benefits: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

Benefits

· Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

· Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

· Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

· Tenure Milestone Recognition: We value and recognise the years of service of our people.

· Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

· ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

· Great Place to Work: We are dedicated to create an outstanding employee experience.

· Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.

· Australian Business Awards – Employer of choice.

· Top rated employer – Glassdoor: Our average length of service is 9 years.

· Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

CIVICA India is seeking a creative and self-motivated Senior Software Engineer (SSE) with considerable exposure to multiple technologies and platforms & who is keen to join a multi-cultural software company. The successful candidate will be responsible for maintaining an existing code base and for investigating, fixing and testing existing software problems.

Responsibilities

• Analyze new requirements and provide impact analysis addressing technical design and identifying individual tasks
• Design and coding of new facilities
• Communication of technical details that impact fulfilment of requirements.
• Iterative development of software with responsiveness to constructive feedback.
• Provide 3rd line application support against agreed service levels including the implementation of bug fixes
• Develop and maintain code to a high standard within IT development and maintenance projects.
• Effectively using static code analysis tools to write high standard code.
• Troubleshoot and problem-solve support issues as they arise and as directed by the CIVICA project manager and Technical architect.
• Code reviews of the work of peers in the group.
• Design software components by adhering to design patterns (factory, CQRS, singleton, repository, etc.)
• Design software by following Test driven development approach
• Write documentation and comment code as required.
• Ensure code is properly version controlled.
• Comply with corporate test processes and ISO 9001 Quality Management System.
• Supervise and mentor junior staff.

Essential Competencies

• Must have minimum 4+ years of relevant experience
• Very good analytical skills
• Very good understanding of basic object oriented or functional programming
• Good understandating of basic 3-tier architecture and SOA
• Good in oral and written communication skills and able to take part in meetings and discussions.
• Proactive personality and able to work autonomously.
• Good team player.
• The ability to work to agreed deadlines.
• Should be a detailed oriented.
• Ability to work at detailed and abstract levels.
• Ability to guide junior team members.
• Self-learner.
• Track record of delivering commitments on time and quality.
• Good leadership quality.

Skills Required

• Apache Struts - 3+ Years
• Java EE - 3 + Years
• Relational Database (SQL Server, Oracle, MySQL, AWS RDS, etc.) 3+ Years
• Javascript/JQuery 2+ Years
• HTML, CSS 2+ Years
• Git 2+ Years

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021. 

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

About Civica

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Benefits: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

 Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

 Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

 Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

Benefits

• Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
• Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.
• Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
• Tenure Milestone Recognition: We value and recognise the years of service of our people.
• Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community. 

Civica Accolades:

·       ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

·       Great Place to Work: We are dedicated to create an outstanding employee experience.

·       Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.

·       Australian Business Awards – Employer of choice.

·       Top rated employer – Glassdoor: Our average length of service is 9 years.

·       Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the

NHS and numerous Central Government offices.

Civica India is seeking a creative and self-motivated Technical Architect with considerable exposure to multiple technologies and platforms and who is keen to join a multi-cultural software company.

 The Technical Architect is able to act as the overall design authority and be accountable for all aspects of technical architecture for projects; establish appropriate architectures that meet a variety of business and technical needs and perform consultancy exercises, to time, costs and quality criteria; Ensure that the technical architecture addresses the stakeholder requirements and reconcile conflicting concerns of different stakeholders.

Key Responsibilities

• With overall design authority on a project, provide expert knowledge on the development of technical architectures.
• Ensure the technical architecture and technologies meet requirements. Participate on the documentation of the architecture through high-level design. Lead the documentation of the main system components.
• Ensure the technical architecture addresses the concerns of all stakeholders.
• Assist the Solution Architect in defining processes, tools and measures for adherence to the goal of producing sustainably high quality, secure, scalable software
• Reconcile conflicting concerns of different stakeholders.
• Advise on all aspects of the development of technical architectures, ensuring compliance with specified requirements agreed with both external and internal customers.
• Participate and can lead in meetings with stakeholders and the project team.
• Ensure adherence to applicable standards (corporate, industry, national and international).
• Provide technical leadership and mentoring to the project team.
• Actively Participate in hands-on design, development and testing on projects.
• Maintain a stable, viable technical architecture and ensure consistency of design across the project.
• Provide expert knowledge for major aspects of the technical architecture.
• Ensures application follows security rules defined by OWASP Top 10 and SANS Top 25.
• Take full responsibility for the technical architecture and the quality of the technical deliverables of the project.
• Participate in pre-sales meetings, demonstrations and proposals leading to new work
• Co-ordinate design activities, promoting discipline to ensure consistency across the project.
• Participate in governance activities across the project, ensuring solutions meet the internal and external requirements for the effectiveness, efficiency, confidentiality, integrity, availability, compliance, and reliability of all architecture governance-related information, services, and processes.

Essential Competencies

• Must have minimum 8+ years of relevant experience.
• Fluent in spoken English and able to take part in meetings and discussions.
• Excellent knowledge of software development lifecycles, tools and methods.
• Proactive personality and able to work autonomously.
• Exceptional oral and written communication skills.
• Good team player.
• The ability to work to agreed deadlines.
• Ability to work at detailed and abstract levels.
• Ability to guide junior team members.
• Self-learner.
• Track record of delivering commitments on time and quality.
• Good leadership quality.

• .Net Core or .net core 3.0 or above
• ASP.NET Web Forms / MVC using C# / VB.NET
• Web API / WCF / Web Services / REST Services
• JavaScript / jQuery
• AJAX
• HTML, CSS, Bootstrap
• Unit Testing (XUnit/ NUnit/ MSTest) ORM (Entity Framework/ Dapper/ NHibernate/ ADO.Net)
• Cloud-based application development using PaaS/SaaS offerings (Azur 2+ Years
• Enterprise application design and architecture 2+ Years
• Database (RDBMS and/or NoSQL Databases) 8+ Years
• Design Patterns 3+ Years

About Civica:

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

 Benefits: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

• Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.
• Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.
• Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

Benefits

• Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
• Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.
• Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
• Tenure Milestone Recognition: We value and recognise the years of service of our people.
• Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

• ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.
• Great Place to Work: We are dedicated to create an outstanding employee experience.
• Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.
• Australian Business Awards – Employer of choice.
• Top rated employer – Glassdoor: Our average length of service is 9 years.
• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Role Purpose

CIVICA is looking to hire a Technical Manager to join our growing management team. Working collaboratively with the Product Solution Owner and Product team you will lead, motivate and act as a mentor for our Development team as they deliver the maintenance,  enhancements and development requirements for our Ensure Solution. This will be done to the highest possible standard of customer service for both internal and external customers.

You will own the development of applications, in line with legislative/regulatory requirements and technical specifications, to ensure compliant delivery of software to customers in accordance with agreed timescales

This role will be measured by the following criteria:  85% of working hours to be billable; delivery of high quality product in accordance with our ISO 9001 Quality Management System

In general, travel to the UK could be one visit every 2 years.  This can be at short notice and this frequency is not guaranteed as all travel is based on a clear business or project requirement.

A passport is essential

Principal Accountabilities

Strategy:

·       To apply a development life cycle capable of supporting a complex application with many interfaces, many customers and in a challenging delivery environment with a business critical system

·       maintain knowledge of market sector, good practice and methodologies to provide advice and updates to the team

·       Develop and deliver new product modules and enhancements to existing software

·       Feed into the business unit strategy e.g. procedures and changes

·       Demonstrate working practice of the division procedures in line with ISO 9001 and ISO27001

Team:

·       Work collaboratively within the development team to develop Health products.

·       Provide leadership and support to colleagues, devoting time to impart expertise, build confidence and express positive expectations regarding the team and the company

·       Facilitate regular team workshops and meetings to ensure the team are up to date

Delivery:

·       Responsibility for establishing and managing the end to end development lifecycle for the Health applications

·       The monitoring of response times to ensure agreed deadlines are met

·       Report performance against KPIs

·       Manage customer escalations to a successful resolution ensuring that appropriate customer and internal communication is maintained

·       Ensure that the customer base is kept informed of the product timeline and planned development in line with the Product Roadmap

·       Deliver product release in accordance with published delivery dates

·       Help Support the operations team for any issues identified.

Product Development:

·       Production and management of the development plans in order to deliver against the units Business Plan for Development (BP4D) ensuring maximum revenue return achieved in year.

·       Work with the Product Solution Owner to identify and plan deliverables and development timeline in accordance with market, customer and legislative requirements having regard for revenue generating opportunities.

·       Assist with the identification and manage the specification of new product opportunities and the standard product offering

·       Monitor and maintain the quality and integrity of software delivery

·       Development of best practice, coding standards and development procedures

General:

·       Management and analysis of issues including prioritization of development projects

·       Provide support for Civica pre-sales team when required, including involvement in bid documentation

·       Liaise with other Civica peers in both Financials Services Division and the wider Civica Group to ensure consistency in the way Civica products evolve

·       Any other related duties as required by the Managing Director

Education:

·       First class and above grade in BE/BTECH/MCA equivalent degree from a university of UGC accreted.

Essential Competencies

• Experience in software development environment/team.
• Excellent communication skills, both verbal and written
• Technical development background within relevant development environment
• Proven experience of development of a product, from concept to completion
• Ability to manage change of priorities at short notice
• Ability to deal with demanding product and project development plans
• Experience of direct contact with customers
• Working knowledge of Azure Dev Ops
• Proven ability to work with a team in a productive manner to drive business success and innovative product solutions.
• Ability to manage the delivery of outcomes in line with agreed plans and targets.
• Ability to work in a team environment
• Strong time management, prioritising, multi-tasking and organisation skills
• Cooperative, friendly, positive, mature attitude
• Highly motivated with a commitment to self-improvement and customer satisfaction
• Self-motivated, driven and enthusiastic
• Have a strong customer service focus with excellent communication skills for understanding application problems and clearly explaining solutions

Preferred Skills

• Good presentation skills.
• Business change implementation.
• Business Analysis experience.
• Experience of working with bespoke/customized technology solutions.
• Experience of working within regulatory environments.
• Experience of managing multi-disciplined teams.
• Experience with Microsoft technologies.
• Experience of contract negotiation and management

Mandatory Skills

1

Web application development

·       ASP.NET Web Forms / MVC using C# / VB.NET

• Web API / WCF / Web Services / REST Services
• JavaScript / jQuery
• AJAX
• HTML, CSS, Bootstrap
• Unit Testing (XUnit/ NUnit/ MSTest) 
• ORM (Entity Framework/ Dapper/ NHibernate/ ADO.Net)

2

Cloud-based application development using PaaS/SaaS offerings (Azure / AWS)

3

Enterprise application design and architecture

4

Database (RDBMS and/or NoSQL Databases)

5

Design Patterns

Key Responsibilities and Duties:

· Create mid-level design and produce clear and concise documentation. Take responsibility for that design and ensure that all work on the project conforms to it.

· Contribute to technical discussions around the fulfilment of requirements.

· Contribute to technical quality processes.

· Conform to Civica’s Secure Software Development Lifecycle implementing security best practice.

· Provide accurate effort estimates for your own work and work delegated to others.

· Contribute to planning and prioritisation of work.

· Monitor and report on progress of work delegated to others.

· Develop and maintain code to a high standard.

· Write high performing code and database queries.

· Assess the most appropriate technology to meet the requirements in an efficient manner.

· Identify the most appropriate design pattern to develop components, which also meets the requirements for Test-driven development.

· Identifying and promoting use of static code analysis tools within team to achieve high standard code.

· Communicate and/or present concepts and ideas to other stakeholders.

· Mentor junior team members.

Essential Competencies:

· Fluent in spoken English and able to take part in meetings and discussions.

· Proactive personality and able to work autonomously.

· Exceptional oral and written communication skills. · Good team player.

· The ability to work to agreed deadlines.

· Ability to work at detailed and abstract levels.

· Ability to guide junior team members.

· Self-learner.

· Track record of delivering commitments on time and quality.

· Good leadership quality.

Must have minimum 6+ years of relevant experience

1. ASP.NET MVC using C#.NET 2 + Years

2. C#.NET Core Web API 2 + Years

3. Angular 2 or above 3 + Years

4. JavaScript / jQuery, TypeScript 4 + Years

5. HTML, CSS / Bootstrap 4 +Years

6. Database (SQL Server) 2 + Years

7. Front-end Unit Testing framework (Jasmine/Karma/Jest) 2 +Years

8. Unit Testing with .Net (XUnit/NUnit/MSTest) 2 +Years

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021. Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

Benefits: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

Marketing Executive

This is fixed term contract role covering maternity leave until July 2024

Join Our Global Marketing Team!

Are you an experienced and dynamic marketing professional ready to take on a new challenge? We're seeking a talented Marketing Executive to join our award-winning Global Marketing Team. This role is pivotal in driving marketing strategies and campaigns that generate high-quality Marketing Qualified Leads (MQLs) for our sales community.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Role Overview: As a Marketing Executive, you will collaborate with teams across the globe to maximize lead generation through digital channels and inbound marketing. Your focus will be on developing and executing digital marketing strategies in a B2B environment, acquiring and nurturing MQLs, and growing our lead pipeline. This role offers variety and ownership in an exciting and fast-paced environment.

Key Responsibilities:

• Collaborate with Marketing Managers to build and execute marketing campaigns.
• Design and implement engagement and lead nurture campaigns to generate sales leads and pipeline.
• Develop a deep understanding of business objectives, value propositions, target markets, and buyer personas.
• Select and execute an appropriate marketing mix for each campaign, including digital marketing, events, advertising, and promotion.
• Create marketing collateral and work with internal and external stakeholders for campaign execution.
• Manage CRM and marketing automation data for effective customer and prospect communications.
• Oversee online presence via website, social media, and relevant partners.
• Effectively manage a budget following defined protocols.
• Report on campaign effectiveness and Return on Investment (ROI).
• Collaborate with the global marketing team across various specialisms to deliver campaigns with a strong ROI.
• Liaise with internal and external designers for marketing collateral creation.

Reporting Relationships:

• Head of Marketing (UK) and Head of Marketing (APAC)

Essential Competencies:

• Confident, experienced professional with strong communication skills.
• Excellent spoken and written English.
• Proven ability to write compelling B2B marketing copy for various channels.
• Self-starter with the ability to work autonomously and collaboratively.
• Demonstrable experience in developing and delivering B2B marketing campaigns.
• Excellent prioritization skills, managing multiple projects simultaneously.
• Enjoy building relationships with an international network of colleagues, suppliers, customers, and partners.
• Work within the agreed marketing plan to develop campaign ideas and activities.
• Efficiently manage own workload.

Preferred Skills · Experience working for a B2B software business · A minimum of 4 years’ experience in B2B marketing · Qualified to degree level, or equivalent

Benefits | Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

Benefits

• Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life.
• Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.
• Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
• Tenure Milestone Recognition: We value and recognise the years of service of our people.
• Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.
• Days-of-Difference: Every year Civica colleagues are encouraged to use up to three days of fully paid leave, to volunteer at a charity of their choice

Civica Accolades:

‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

Great Place to Work: We are dedicated to create an outstanding employee experience.

Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.

Top rated employer – Glassdoor: Our average length of service is 9 years.

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2023.

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

Principal Accountabilities:
• Analyse new requirements and provide impact analysis addressing technical design and identifying individual tasks.

• Design and coding of new facilities.

• Communication of technical details that impact fulfilment of requirements.

• Iterative development of software with responsiveness to constructive feedback.

• Working in an Agile team environment.

• Provide 3rd line application support against agreed service levels including the implementation of bug fixes.

• Develop and maintain code to a high standard, conforming to SOLID principles and defined designed patterns within IT development and maintenance projects.

• Troubleshoot and problem-solve support issues as they arise and as directed by the CIVICA project manager and SSE.

• Perform unit testing of work.

• Write documentation and comment code as required.

• Ensure code is properly version-controlled.

• Comply with corporate test processes and ISO 9001 Quality Management System

Essential Competencies:

• Fluent in spoken English and able to take part in meetings and discussions

• Proactive personality

• Able to work independently and within a team

• Attention to detail

• Exceptional oral and written communication skills

• Ability to think laterally to solve problems

• Good Team Player

• The ability to work to agreed deadlines

• Ability to work with team members of different cultures

• Self-learner

• Track record of delivering commitments on time and quality

Skill Classification:

Must have minimum 2+ years of relevant experience

1. C#.Net Core Web API- 1+ Year
2. Angular 2 or above- 1.5+ Years
3. JavaScript / jQuery, TypeScript- 1+ Year
4. HTML, CSS- 2+ Years
5. Database (SQL Server)- 2+ Years
6. Web API/ WCF/ Web Services- 1+ Year

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Benefits: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

1. Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

2. Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

3. Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Job Description:

This role will see you develop and manage a vision for our products and features ensuring consistency with the road map and strategy.

We are looking for a team player with strong collaboration skills to help our team build quality products that meet the needs of current and future customers.

You will also communicate with customers and be a main point of contact both internally and externally for the product, its functions, and features.

Requirements

• Experience working with School Management Systems, Learning Management Systems, Timetabling, or other Edtech solutions.
• An understanding of how schools work and the problems they face.
• We are looking for a team player with strong collaboration skills to help our team build quality products that meet the needs of current and future customers.
• Strong communication skills and the ability develop good working relationships with internal and external stakeholders.
• Ability to prioritise effectively to maximize customer value delivery.
• Ability to analyse complex problems and propose simple/smart and innovative solutions.
• Excellent presentation skills.
• Technical solution knowledge an advantage.
• Previous experience working in a Product Owner, Product Manager or Senior Business Analyst capacity, or in a school as a teacher, leader, or ICT manager.

About You

• Accountable for the definition of the feature requirements to ensure customer needs are met.
• Create customer facing, high level solution documentation and participate in customer workshops and guide the approach for meeting customer requirements.
• Create and maintain feature tickets.
• Working with Product Managers, Product Owners and Head of Customer Solutions to prioritise deliverables and assess and prioritise production defects.
• Participate in release planning.
• Complete post-development feature acceptance to confirm that the functionality meets customer and product requirements.
• Participate in customer handover.
• Review User Stories and Acceptance Criteria.
• Support internal teams with expertise and drive the sharing of knowledge.
• Provide pre-sales support, including customer presentations and bid responses.

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old

Focus on learning - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 29th January 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!