Total 240 job vacancies by Avery Dennison

 We're looking for an experienced candidate for Pre-sales,Software, Integration and IT, to become part of our Solutions team and help integrate and commission our software solution for our rapidly-growing customer base on a global basis. The role will be responsible for designing required interfaces and integrating them with customer systems along with Pre-sales and support. As the SME for SW & Integration , you will be responsible for designing and defining the IT setup (network, security, firewalls, remote access etc.) and discuss and plan additional development with Product Owner ,Solution Architect and Delivery Manager, to drive implementations remotely as well as on-site with customers in manufacturing, distribution, and retail locations. In addition, the range of tasks is extended  by leading the integration with customer’s systems - starting from analysis of the systems to integrate, designing and aligning the data exchange and breaking it down, leading to a detailed interface communication plan.

Responsibilities

• On a daily basis in this hybrid commercial and technical role, you will provide pre-sales support and consulting for our rapidly-growing customer base from initial conceptualizing to integrating our software solutions products into our customers’ systems.

• Working together with our sales, market development, delivery, solution engineering, customer success, and product development teams, you will kickstart the technical conversations and relationships with our customers / prospects to identify, design, and communicate solutions to meet their business needs.

• Design, develop and implement RFID solutions tailored to the specific need of the customer. 

• In depth understanding and hands on the RFID products and AD Software solutions and managing technical discussion with the customer IT team.

• Serve as technical expert on RFID Solutions and provide advice to internal team and customers.

• Analyze customer’s IT software landscape and design/define required interfaces and their integration with customer systems

• Design and define IT setup from an infrastructure perspective (network segmentation and topology, security, firewall settings, remote access possibilities etc.)

• Work with the Pre-sales team to design the IT Architecture and interfaces required for new project requirements.

• Work closely with the Global product team , Support team and delivery manager for any new product development/improvement.

• Participate in System Integration testing along with the customer IT team.

• Design the data exchange architecture from/to customer’s systems (which systems are sending and receiving data for which purpose, which methods are used, etc.).

• Prepare and get sign-off for Technical design document, interface design, other technical document and work closely with the solution architect for building the Solution design document.

• Develop additional interface communication/data exchange SW components if needed

• If required, travel to customer sites around South Asia for site survey and/or commissioning activities.

• Provide documentation of SW design and integration to internal product  and support teams

• Manage and resolve Level 2 support tickets for AD Software as and when assigned.

1. Customer Support

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies.
• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

1. Strategy Development

• Identify opportunities for improvement in customer service processes and systems.
• Develop and implement strategies to enhance the customer experience and streamline service operations.
• Analyze customer feedback and service metrics to inform project initiatives and decision-making.
• Ensure all interactions align with company standards and contribute to a positive customer experience.
• Ensure customer service standard operating procedures are updated and maintained

      3. Project Management

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.
• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate with cross-functional teams to ensure project objectives are met on time

     4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.
• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

The Buyer is responsible for the purchasing and scheduling of materials, services, and supplies to serve plant manufacturing in compliance with company policy.

• To perform variety of purchasing duties.
• Negotiate with vendor for pricing term and commercial condition.
• Checks deliveries of material ordered and shipment received.
• Contact and follow up with supplier to assure the merchandises arrive according to the agreed date (and work out alternative date if incurs).
• Coordinate return of rejected or unsuitable/nonconforming merchandises.
• Respond to requests for purchasing data and status of material activities.
• Maintains records and files related to purchasing information according to ISO requirement.
• Compiles records and tracks purchasing activities and pricing data.

ABOUT YOUR ROLE:You will supervise the day-to-day activities of the Customer Service Team. You will be responsible for process improvement and digitalisation of the existing processes. 

YOUR RESPONSIBILITIES WILL INCLUDE:

Communication and Sales Support 

• Support the Sales Team to achieve sales goals by helping in administrative tasks like
• Support Sales team with customer inquiries on products.
• Coordinates and supervises the daily activities of the team and responsible for team leadership and tasks such as: attendance/vacation schedule, training coaching and development.
• Evaluate the effectiveness of customer service operations. Coordinate customer service function with other departments.
• Proactively communicate supply chain issues and provide alternatives.
• Provide responsive order management support including order entry, or expediting and shipment information to customers.
• compliance with established procedures and maintain effective indent inventory management
• To ensure sample requisition from customers is fulfilled.

Driving Digitization Initiatives

• Actively promote and support customers to use My AD Portal.
• Optimise customers’ adoption rate and achieve KPI
• Compiling feedback on issues, convert into opportunity for enhancements with CX team

Customer Experience Enhancement

• Identify VOC (Voice of Customer), customer concerns, investigate and resolve problems, and respond to customer inquiries. 
• Oversee and conduct assessments of customer needs
• Champion customer needs and follow-up on customer inquiries
• Maintain high levels of communication within the customer service team.
• Actively participate in training to expand technical skills and improve services provided to customers.
• Maintain a strong database of potential customers by taking proactive steps to engage with them.
• Main contact with customers via different communication channels (Phone, Email, Social Media, Chat Applications)
• Take proactive steps to maintain positive customer experiences.
• Recommend corrective services to adjust customer complaints. 
• Any other duties and responsibilities that may be assigned to you by the management from time to time

Process Improvement

• Develop, recommend, and coordinate the implementation of new procedures. 
• Communicate, implement and interpret customer service policies and procedures. 
• Attend meetings for process improvements
• Other admin / non-direct sales tasks as required.

Team Management

• Train and provide development opportunities for staff.  
• Monitor and evaluate team members, and adjust training where needed.
• Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.
• Act as a team role model and change-agent.
• Positively lead and influence team members to partner together to achieve individual and business goals.

YOUR RESPONSIBILITIES WILL INCLUDE:

1. EHS Policy and Standards Implementation:

   1. Support the EHS Manager in driving the implementation of EHS policies and standards across all manufacturing sites.

   2. Assist in developing and updating EHS management systems to meet Avery Dennison standards and relevant certifications.

2. Audits and Inspections:

   1. Coordinate and conduct EHS system audits and inspections.

   2. Ensure zero non compliance during the customer audits/

   3. Support for ISO 14001 and 45001 implementation in the manufacturing sites.

   4. Assist in identifying non-compliances and areas for improvement, ensuring corrective actions are implemented timely.

3. Regulatory Compliance:

   1. Liaise with relevant government officials to ensure compliance with statutory and regulatory requirements.

   2. Maintain necessary documentation and records to support compliance efforts.

4. EHS Program Coordination:

   1. Collaborate with site/unit Managers to implement EHS programs on Injury prevention, Fire Safety , Behaviour safety etc.

   2. Monitor the effectiveness of EHS programs and recommend improvements as needed.

5. Incident Investigation:

   1. Participate in accident and incident investigations, identifying root causes and recommending corrective actions.

   2. Ensure timely implementation of corrective and preventive actions (CAPA) to achieve zero-accident status.

6. Safety Audits and Risk Assessments:

   1. Periodically conduct safety audits to identify unsafe conditions and drive CAPA implementation.

   2. Conduct risk assessments and hazard analyses for current operations, recommending and ensuring the implementation of corrective actions.

7. Training and Awareness:

   1. Assist in planning and executing the EHS training calendar.

   2. Deliver EHS training to employees, enhancing their awareness and understanding of EHS practices.

8. EHS Culture and Improvement Initiatives:

   1. Promote a positive EHS culture by supporting various performance improvement initiatives and employee engagement activities.

   2. Evaluate new and advanced systems and technologies to drive continuous improvements in EHS performance.

9. Work Permit System and Waste Management:

   1. Implement the EHS work permit system and ensure compliance.

   2. Support the management of the fire hydrant system, fire alarm system, sewage and water treatment plants.

   3. Drive actions towards solid waste management, focusing on reduction, recycle, reuse, and replace options.

10. EHS Reporting and Documentation:

    1. Manage EHS-related MIS and KPIs, ensuring accurate and timely documentation as per internal EHS systems.

    2. Prepare periodic performance reports for local and global teams.

    3. Ensure timely updates of EHS portals within the organization.

Responsibilities 

• Develop and implement strategic marketing roadmaps, marketing communications plans and calendars that guide the delivery of initiatives to ecosystem partners (i.e. end users and converters) to achieve business goals and strategies.

• Be the Marketing business partner for business leaders to ensure that marcom is a key enabler for growth 

• Develop and execute comprehensive and integrated marketing communication campaigns across all channels, including events, trade shows, digital, media relations and social media.

• Collaborate with cross-functional teams particularly with sales leaders, segment managers, and product managers to develop compelling, targeted content, and identify channels and platforms, that effectively communicate our value propositions to customers. 

• Be a devil’s advocate to business leaders and work hand-in-glove in developing winning marcom strategies 

• Lead digital marketing activities covering paid media promotion, marketing automation, SEO/SEM, website enhancement, and lead management 

• Serve as marketing communications business partner of the Asia Pacific Premium Solutions Segment delivering marketing programs to support business growth

• Plan and manage the budget, monitor and evaluate the effectiveness of marketing programs including PR, advertising, digital marketing, trade events and campaigns

• Manage , Drive and Control Planning activities - Demand Planning & PPC 
• Drive for effective logistics cost through any related logistic activity.
• Do improvement for all Planning & Logistics processes.
• Lead & support New product introduction projects which related to Supply Chain
• Lead & support project management, materials management, and logistics management.
• Maintain high service performance for product delivery.
• Responsible for setting the correct parameters for stock levels, related processes and control mechanisms for materials.
• Responsible for global freight forwarding and to provide optimum service at lowest cost.
• Review effectiveness of operating procedures, .
• Ensure compliance with government regulations.   
• Develops and accountable for department/sub function plans and performance and resources management..
• Identifies applications of functional knowledge and existing methodologies to resolve problems to meet long-range goals and objectives.
• Proactively communicate supply chain issues and provide alternatives.
• Partner with commercials to achieve sales goals.
• Train and provide development opportunities for staff.  Monitor and evaluate team members, and adjust training where needed.
• Attract, retain and develop high potential talent.
• Act as a team role model and change-agent.
• Positively lead and influence team members to partner together to achieve individual and business goals.
• Coordinate team efforts, create and manage a regional strategy and team operating plan.
• Local procurement management through sourcing, negotiation, and purchase
• Control inventory turn over & over aging materials.
• Strategic planning for RM & FG inbound & outbound.

Job Description

• Maintain Customer focus at all times and respond to customers’ enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines.  Answer all calls/mails/fax received at the Desk.

• Work within agreed service levels, striving to exceed customer expectations.

• Take ownership of queries and proactively follow through to resolution.

• Ensure all customers’ queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.

• Is able to effectively use automated information systems.

• Maintain professional working relationship with internal and external customers, and colleagues.

• Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.  

• Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.

• Assist in documenting any requirements information and process maps clearly and to the agreed standards.

• Update the client on the status of the order. Handle MIS, generate reports.

• Handling Complaints/escalations.

• Meeting client requirements on time and effectively thereby winning their goodwill.

• Sensitization of the client requirements and accordingly prioritizing the activities.

• Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.

You will be responsible for sales of company products to some designated key accounts or assigned product lines.You will report to Sales Manager.You will be based on Ho Chi Minh, Vietnam.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Execute selling activities in relation to specific RBIS (Retail Brands & Information Solutions) Master Customer programs within a geographic territory

• Execute selling activities for entire IBMS product portfolio towards assigned major customer accounts (factories, vendors, agents)

• Communicate market intelligence and competitor movements to the Company

• Identify and generate sales prospects and be accountable for developing relationships with these prospects

• Complete customer call reports, account plans and sales reports in a timely and accurate manner

• Maintain accurate and up-to-date records of all actual and attempted customer interactions

• Work as a team to identify issues, propose solutions and take part in projects to contribute to operation and sales efficiency

• Build and maintain relationships with target factories, vendors, agents and buying offices of Master Customers.

1. Support CS on customer service activities.
2. Support ensuring the customer enquiries and requests are addressed in a timely manner.
3. Support handling customer complaints according to the Company procedures and service standard.
4. Support coordinating with internal teams and suppliers to ensure the product quality and customers’ requirements are met.
5. Assist other team members, provide supports and report to Supervisor/ Team Leader.

The key responsibility of a TA Business Partner is to collaborate with various stakeholders to develop and execute talent acquisition strategies that align with the organization's goals. Additionally, this role is the essential link between candidates, hiring managers, talent acquisition team and HR personnel, ensuring a smooth, efficient and positive recruitment & candidate experience. 

As a member of the TA APAC team, the Consultant will fully manage the talent acquisition matter for  the MSEA timezone. The work location can be our offices located in either Vietnam, Malaysia or Thailand.  This role reports to the TA BP Lead in Asia.

• Act as a TA business partner to the business stakeholders, hiring managers and HR Business Partners, advising innovative talent acquisition & solutions on workforce planning, recruitment strategies development, and D&I goals;
• Responsible for the recruitment of junior-to-mid level positions of the assigned functions from sourcing, interview to offer and onboarding;
• Manage the creation of the job requisition for junior-to-mid level positions in the ATS and to ensure the inputted job information are accurate and the opened positions are well approved by authorized parties;
• Proactively partnering with the hiring managers and HR Business Partners to review, advise and develop appropriate interview & assessment contents to evaluate the candidates based on competencies;
• Proactively communicate with the HR Business Partners to gain thorough knowledge and updates of our company business and operations to understand the talent acquisition needs;
• Actively involved in the recruitment of Management Trainee and Internship programs
• Able to utilize recruitment metrics and data analytics to track and evaluate the effectiveness of talent acquisition strategies in collaboration with the TA Sourcers;
• Build and maintain strong relationships with both internal and external stakeholders;
• Keep abreast of market insights and talent movement trends;
• Proactive to drive a high degree of initiative and intuition, challenging the status quo, adding innovative and growth mindset, incorporating best practice and driving change;
• Be a back-up support to other TA Business Partners in APAC as required;
• Participate regional talent acquisition projects and HR initiatives, Employer Branding as required

• To response and ensure the customer inquiries and requests are addressed in a timely manner.
• To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met.
• To handle customer complaints according to the Company procedures and service standard.
• To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
• To ensure and implement procedure based on ISO work procedure.
• To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
• To assist and back up other team members and provide supports and report to supervisor.
• To prepare Proforma invoice for Prepaid Customer, track the payment and inform to accounting Dept. to release the order to customer.

Opportunity

The Workforce Support Manager will directly provide employees and leaders with day to day HR consulting support.  S/he will be a member of Asia Pacific Workforce Support Team, with the primary support assignments of handling employee relation issues, providing consultancy on HR policies, procedures to employees and managers in Greater China. S/he will also provide support across multiple groups/sites as needed. Reporting to the Workforce Support Leader, this individual will be the main point of contact for employees and managers regarding employee relations, and co-own employee engagement and satisfaction for the region.

Key Areas of Responsibility

• Provide positive employee relations; manager capability support across our sites. 

• Recommend ER strategies and initiatives that will support employee morale and engagement. 

• Work in strong collaboration with other workforce support tiers to ensure employee inquiries and issues are resolved in a timely, friendly and comprehensive way. 

• Support employees and managers on HR activities such as promotions, investigations, absenteeism management, corrective actions, PIPs  terms and restructuring activities.

• Primary liaison with HR workforce support leadership regarding policy reviews, policy

improvements, training opportunities etc. 

• Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.  

• Coach employees leaders as needed on how to navigate and resolve key leadership processes,managing conflicts etc. 

• Remain effective partnership with local government and labor unions on committee development, retirees rehire and communication facilitation etc.

• Manage employee wellbeing related special cases that need to align with EHS/ Government/Legal requirements

• Support key projects focused on new process or capability development/enhancement. 

1. Handle order processing:
- Verify information before entering orders into the system by product lines. Minimize the wrong orders during entering into the system.
- Recognize repeat error and solving routine issues, problems, refer more complex issues to higher level.
- Transfer full documents set to CS in lead time limit. Inform to CS when order information are not clear/discrepancy.
2. Coordinate with other departments:
- Back-up team-members when workload makes this necessary.
- Collaborate within team & another team to clearing order pending daily.
- Support CS in paper work or similar taks, especially to print out orders in Saturday.
3. Checking and auditing:
- Control and manage order in daily then pass to Production as schedule, make sure no missing order.
- Manage and record timeline to receive and complete order.

Reporting to Sales Manager, the incumbent is based in Central of VN, responsible for increasing the company’s revenues by achieving sales objectives within the assigned territory and/or account.

Key Roles and Responsibilities:
• To be a communicator between the company and its customers through personal selling.
• To achieve agreed sales and increase the share at individual customers.
• To manage and develop business of allocated sales territory by implementing sales plan and providing necessary supports to gain customer satisfaction. 
• To ensure the timely process and collection of these gained business
• To be a key contact locally in any projects and deployment that the company organizes.