Total 180 Customer Service job vacancies in Shibuya, Tokyo

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science are to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview

As the Customer Experience Manager for our Japan expansion, you will play a crucial role in shaping and enhancing the overall customer experience journey. Your primary focus will be on understanding the unique needs and preferences of Japanese customers and implementing strategies to exceed their expectations at every touchpoint.

Key Responsibilities

• Analyze and map the end-to-end customer journey to identify pain points and opportunities for improvement. Develop strategies to enhance the overall customer experience across all touchpoints.
• Implement systems and processes to collect, analyze, and act upon customer feedback effectively. Use insights gathered to drive continuous improvement and deliver actionable solutions.
• Develop and deliver training programs to frontline staff and customer-facing teams to ensure they are equipped with the knowledge and skills to deliver exceptional customer service. Foster a customer-centric culture within the organization.
• Collaborate closely with internal teams such as marketing, sales, product development, and operations to ensure alignment of customer experience initiatives with business goals and objectives.
• Establish service quality standards and metrics to measure and monitor the performance of customer service operations. Implement processes and procedures to maintain high levels of service quality and consistency.
• Understand and adapt to the cultural nuances and expectations of Japanese customers. Ensure that all customer experience initiatives are culturally appropriate and resonate with the local market.
• Develop and implement processes for handling customer complaints and escalations in a timely and effective manner. Work to resolve issues to the satisfaction of the customer while minimizing negative impact on the brand reputation.

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum of 3-5 years of experience in customer experience management or related roles, preferably in the retail or service industry.
• Deep understanding of Japanese consumer behavior, cultural norms, and expectations.
• Strong communication, interpersonal, and problem-solving skills.
• Experience in developing and implementing customer experience strategies and initiatives.
• Ability to work collaboratively across functions and influence stakeholders at all levels of the organization.
• Fluency in English and Japanese (both written and spoken) is preferred.

• You will be working in a fast-growing startup that promotes a flexible and open culture.
• Fast moving, challenging and unique business problems.
• Attractive remuneration and performance incentives.
• Strong learning and development plans for your career growth.
• Great career development opportunities in a growing company.
• International work environment and flat organization.
• Competitive salary.
• Flexible working hours & arrangement, Casual work attire.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

Mirantis is adding a Technical Support Engineer to our team! We are seeking a Technical Support Engineer to provide world-class technical support for Mirantis products and technologies.  These technologies include but are not limited to  Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, Mirantis Container Runtime and Mirantis Openstack for Kubernetes. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Sales Solution, Product Management and Engineering to represent the voice of the customer.

Main Responsibilities

• Provide technical support via customer support portal, phone calls, remote sessions, and email for Mirantis Products
• Provide assistance with upgrade, configuration, troubleshooting and best practices to customers 
• Work closely with the engineering team: Report product bugs, Request new features, etc.
• Contribute to Knowledge Base for Mirantis Customers and the rest of the team.
• Manage your workload properly to make sure all customer requests and issues are tracked and handled in a timely manner
• Occasionally work and be on call during weekends and holidays
   

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:  

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

【職務目的】

Pfizer Global Supply (PGS)の窓口として関連部署と円滑な連携を行い、顧客志向のサプライチェーン管理を遂行する。精度の高い需要予測および安全在庫の見直しを通じ、製品在庫の適正化を行う。また、製品廃棄の削減やポートフォリオの最適化戦略の提案を通じ、ビジネスの最大化に貢献する。

【役割】

​1. 需要予測：ファイザージャパンで販売する全製品（政府買い上げ品除く）に対し、マーケティング部門との協業及びシステムを活用し、精度の高い需要予測数量を策定する。また、STAT forecastの活用を通じ、需要予測プロセスの最適化・自動化を行う。

2. コマーシャルインターフェース：コマーシャル部門に対するPGSの窓口として情報を適切に共有し、製造・販売の連携を行う。また、供給問題発生時には製造関連の情報をとりまとめ、コマーシャル部門と緊密に連携し、供給リスクを最小化する。

3. 在庫の適正化：関連部署と協業し、製品在庫の適正化及び運転資本の最大化を行う。

4. 廃棄の最小化：製品廃棄リスクに対し複合的なアプローチを行い、廃棄の最小化に取り組む。またファイナンスをはじめとした部門とコミュニケーションを行い、財務インパクトを最小化する。

5. ビジネスの最大化：製品ポートフォリオの最適化提案やS&OPをはじめとしたTAシニアリーダーとの各種会議を通じ、ビジネスの最大化に貢献する。

【資格・能力要件】

1. 専門管理職／一般社員

2. オーナーシップ、オープンマインドセット

3. 複雑な問題を咀嚼し、多様なステークホルダーに対しキーメッセージを伝えられる説明能力。

4. 高い論理的思考力と問題解決能力

5. エクセル／Tableau等を用いた高い分析能力

6. 日本語・英語によるコミュニケーション能力（会話・メール双方。英語は目安としてTOEIC 730点以上）

7. 能力開発・自己啓発のモチベーション

8. ビジネス関連業務への興味

【職務経験】

・医薬品業界における5年以上の業務経験。需要予測／医薬品製造／品質保証／生産計画／購買関連の業務経験があると望ましい

・SAPの使用経験があると望ましい

・ファイナンスに関する基本的な知識を有していると望ましい

【学歴／資格】

・学士号以上。修士・MBA等あればなお望ましい

※応募書類は日英双方での提出をお願いいたします。

Purpose of the job

As the point of contact of Pfizer Global Supply (PGS), liaise with various departments to carry out customer-oriented supply chain management.

Optimize product inventory through highly accurate demand forecasting and safety stock reviews.

Also, contribute to business growth by proposing strategies to reduce product scrap and optimize the portfolio.

Role

1. Demand forecasting: Develop highly accurate demand forecasts for all products sold by Pfizer Japan (excluding products purchased by the government) in collaboration with marketing team and utilizing systems. Optimize and automate the demand forecasting process (e.g. STAT forecast).

2. Commercial Interface: As the PGS contact point for the commercial team, share information appropriately and coordinate manufacturing and sales. In the supply issue, compile information from the manufacturing side and share it appropriately with the commercial side to minimize supply risks.

3. Optimization of inventory: In cooperation with related departments, optimize product inventory and maximize working capital.

4. Minimize product write off: Find the risk of write off and work to minimize. Communicate with finance and other departments to minimize financial impact.

5. Business maximization: Contribute to maximizing business through strategic proposal (optimize product portfolio) and various meetings (e.g. S&OP) with TA senior leadership.

Qualifications and Competency

1.  Manager or Regular employee

2.  Ownership, open mindset

3.  Explanation skills to digest complex issues and convey key messages to diverse stakeholders.

4.  High level of logical thinking and problem solving skills

5.  High analytical skills using Excel/Tableau, etc.

6.  Communication skills in Japanese (native/fluent) & English (both spoken and written, with a TOEIC score of 730 or higher as a general guideline)

7.  Motivation of self-development

8.  Interest in business-related work

Work experience

At least 5 years of experience in the pharmaceutical industry.

Experience in demand planning/pharmaceutical manufacturing/quality assurance/production planning/purchasing related work is desirable.

Experience with SAP is desirable.

Basic knowledge of finance is desirable.

Education/Qualifications.

Bachelor's degree or higher. Master's degree or MBA is preferred

  
Work Location Assignment: Tokyo

＊Please submit your resume both English and Japanese

  
Work Location Assignment: Tokyo

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

We are growing! We are currently looking to hire an experienced Customer Success Manager for our office in Tokyo where you will be based.

Who we are

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing

You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and “can-do” attitude are always top of mind. Your daily tasks will involve:

• Partnering with luxury and premium brands to help them transform and drive business impact through customer experience.
• Maintaining and nurturing your client portfolio by offering white glove service and added value.
• Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
• Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
• Project Management- proposal, execution and delivery of projects.
• Delivering insightful and engaging face-to-face presentations to C-level executives.

What you will bring along

This role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experience in a client-facing role. You should also have the below:

• Bachelor’s/ Master’s Degree in Administration, Business, Management or related field.
• Previous work experience preferably in retail and / or in a client-facing role (B2B).
• Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
• Fluent in Japanese & English (verbal and written).
• Analytical aptitude- ability to examine data to make meaningful inferences and analysis.
• Leadership skills (externally – ability to lead a meeting and internally – ability to take lead on a project).
• Consulting skills- ability to challenge a client brief and to ask meaningful questions.
• Excellent interpersonal skills.
• Time management- ability to manage time and resources effectively in a deadline-driven environment.

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

To know more about us, please visit our website: https://www.cxg.com

Your Career

Account Customer Success Managers serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks’ products.

Account Customer Success Managers operate across Cyber, Cloud, and Network Ops technologies paired with subject matter experts. We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products. In this role, you will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.

Your Impact

• Account Management

  • Key account ownership and relationship management for Palo Alto Networks’ largest customers

  • Operate as primary point of contact for multiple product lines supporting the customer journey

  • Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security

• Customer Impact:

  • Own customer planning, deployment, account-level reviews, and escalations

  • Builds and manages the customized product delivery to the customer’s tech environment 

• Partnership: 

  • Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals

  • Partner with Professional Services team for implementations and extended expertise deployments 

  • Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services

What you get to do in this role:   

• Increase ServiceNow's awareness in Japan and enable the ServiceNow sales organization to close deals faster by delivering customer testimonials that create market and selling impact
• Build and nurture strategic customer advocacy relationships with executive customer spokespeople and ensure mutual benefit and positive experience from advocacy activities
• Develop strategic alignment with sales, solutions consulting, marketing, product marketing and communications regarding customer storytelling priorities to identify and produce compelling stories that support sales and marketing
• Proactively recruit and engage customers to join the ServiceNow customer advocacy program that attracts and appreciates customers
• Onboard new customer reference contacts to learn their story and help them understand the value of being part of our customer advocacy program, ensure stellar customer experiences when they engage in advocacy activities
• Create and maintain a library of customer stories in many formats -  case studies, blogs, paid articles, videos, slides for sales and social media cards to promote success we bring to our customers in Japan (in Japanese and English)
• Refine and oversee end-to-end process for creating customer content, including interviewing and producing impactful written and video success stories
• Focus on finding a human angle and c-suite relevance in each customer story to create assets that resonate with the audience and position ServiceNow as a technology partner of choice for our prospects
• Collaborate with the broader Customer Advocacy team to develop and recommend customers stories from Japan for story development in support of Marketing and Communications priorities across Asia Pacific and globally.
• Ensure delivery against program KPIs, including publishing of targeted customer stories, keynote speakers for major events, PR/AR coverage, references for key product announcements and marketing campaigns, plus provide monthly/quarterly/year-end reporting on accomplishments against goals
• Ensure agencies are trained and leveraged effectively for consistency and quality
• Serve as a customer reference concierge to sales who becomes an expert in matching customer references with prospects
• Build and deliver sales reference at scale activities such 1:1 sales reference calls to support sales growth priorities
• Manage, fulfill and monitor sales reference requests, and track outcomes for reporting
• Analyze the ongoing performance of the program to improve reference efficacy and help drive program adoption

Imagine more for your career in games!

• How about working for a gaming company that is constantly evolving?
• Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?

That’s perfect! We might be the answer to your needs. At Keywords Studios, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you!

About us

Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support.

As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it together.

These principles are:

• Power of Partnership: We work as one team with our clients and support them with passion and purpose.
• One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
• Raise the Game: We innovate and improve to help our clients and the industry succeed.
• Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
• Trust Through Transparency: We communicate and act with honesty, integrity and accountability.

If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.

What will be your daily tasks? As a Player Support Agent:

• You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
• You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
• Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.

You are an ideal candidate for this position if:

• You have excellent German language skills, especially in writing. You can communicate fluently and confidently in German at a C1-C2 level.
• You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
• You are based in or willing to relocate to greater Tokyo area
• You are familiar with either MS Office or Google Suite apps and can use them effectively.
• You are ready to work full-time, 5 days a week, which may include weekend-days (Saturdays and Sundays) and national holidays as well as shifts availability. *Part time work (28 hours /week) can be considered as well.

Optionally, it would be great if:

• You have some previous experience in Customer Service, but it’s not a ‘must’, as we provide a full training.
• You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not crucial.

The steps of our recruitment process:

1. Online language assessment (German and English) to better evaluate your written skills - you’ll receive an invitation email on your inbox.
2. Interview via MS Teams with one of our recruiters (remote).

Our recruitment process is fully online and remote. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

• Transportation Allowance : Up to ¥30,000/Month
• Fixed term contract
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）*Part time workers have different conditions
• Paid Annual Leave: 10 days in the first year *You will be entitled after 6 months of work*Part time workers have different conditions
• Employee Assistant Program
• Language Program
• Employee Share Purchase Plan (ESPP)
• Referral program
• Medical check-up
• Company Events
• No Dress Code
• Casual and fun work environment

■Other■

• Working hours: Shift system 10:00～19:00 (1 hour break and 8 hours of work）
• Holidays: 2 days off a week, Premium days (once a month)

※We are currently working from home after onboarding. However, this condition may change in the future.

The Solution Sales Manager will oversee market success of ServiceNow's [insert specific product line] products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

• Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
• Perform language translation and proofreading where necessary.
• Respond and support players issues via chat and email, including but not limited to password resets and more.
• Business hours 10:00-19:00
• Support 365 days a year including weekends and holidays (shifts)

• At least 2-3 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.
• Effective in Native written communication skills in Traditional Chinese.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support.
• Able to solve and analyze information accurately with appropriate speed and within guidelines.
• English skills are nice to have but are not needed.
• Team player mentality.

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.
  

Who we are:

PTW is a provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

【勤務地】
東京、大阪、札幌、仙台、広島、福岡のいずれかのオフィス
（月1回程度の出張が発生します。）

【仕事内容】

カスタマーサクセスチームの一員として、人材開発、人材育成の責任者として、新入社員及び既存社員へのトレーニングプログラムの作成、研修、教育、育成、パフォーマンス管理などタレントデベロップメントに関わる包括的な内容をオーナーシップを持って取り組んでいただきます。

また、カスタマーサクセス事業部のKPIの達成に向けて、ワークフォースマネジメントや、外部社員の教育、管理、品質管理をリードをしていただきます。また、社内の関係チーム(ex.HQチーム、マーケティング/新規・既存営業/戦略チームなど)のマネージャーと共に協業し、Wolt Japanの人材育成、タレント開発にも携わっていただきます。その他にも、チーム内全体の分析能力/プレゼンテーション能力/プロジェクトマネージメント能力などの底上げのために、後進の育成にも携わっていただきます。育成だけでなく、チームの文化形成や採用方針などにも積極的に携わっていただきます。

What you get to do in this role:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Drive monitoring and automation initiatives.
• Develop and maintain knowledge-base articles and standard operating procedures.
• The team provides production support with a 24/7 global on-call rotation.

Position:  L1 Client Support (Technical Support Specialist)

Location: Tokyo, Japan

About LRN

LRN  is a SaaS based e-Learning provider with a presence across US, EMEA, APAC, Japan and LatAm. More than 3,000 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

 LRN’s Client Support team is the first line of support for LRN’s proprietary applications, working with customers’ program administrators, stakeholders, and internal customers.  Client Support Specialist responsibilities include program administrator systems training, program administrator assistance, and responsibility for delivery of minor system configuration and content changes. The Client Support Specialist works on a team of support professionals and has individual responsibilities for application systems support of LRN’s Partners. 

Your responsibilities will include:

• Provide support to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization).
• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes.
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured.
• Ensure at all times SLAs are observed and met to ensure timely resolution of customer support issues.
• Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
• Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
• Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
• Maintain quality levels for all work related to customers’ requests.
• Ensure there is an ongoing dialog between LRN and each customer with whom the Client Assistance Center team member is working.
• Collaborate with peers to discuss unique solutions and to document them.
• Coach and develop skills for more junior members of the team.

• Bachelor’s Degree
• 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. We value ability and experience to independently manage operational relationship with enterprise Partners.
• Excellent communication skills in English. This position requires above par skills to write and speak in English.
• Extensive experience in supporting enterprise customers based in US, Europe & APAC.
• Able to speak in Native Japanese and English.
• Familiarity with HTML and CSS.
• Familiarity with Learning Management Systems
• Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files.
• An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent.
• A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology.

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position: Admin Services Specialist

Location: Japan

 About LRN

Do you want to use your technical expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 3,000 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

We are expanding our Admin Services team. Would you like to be a part of the growing team and contribute to performing activities on behalf of customers using LRN’s proprietary applications? We also work with customers’ program administrators, stakeholders, and internal customers closely. Our responsibilities include program administrator systems training, program administrator assistance, and responsibility for delivery of minor system configuration and content changes.

Your responsibilities will include:

• Provide assistance to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Please note these all are billable activities.
• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects and changes.
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
• Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
• Prepare/document and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
• Maintain quality levels for all work related to customers’ requests.
• Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
• Perform content using our inhouse tool.
• Providing assistance/training to customer point of contracts on LRN’s proprietary tools as well as providing solutions for an enhanced in-depth experience.

• Bachelor’s Degree
• 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. We value ability and experience to independently manage operational relationship with enterprise Partners.
• Excellent communication skills in English. This position requires above par skills to write and speak in English.
• Extensive experience in supporting enterprise customers based in US, Europe & APAC.
• Familiarity with HTML and CSS.
• Familiarity with Learning Management Systems

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.