Total 460 job vacancies by Palo Alto Networks

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters 

• Lead case swarming and training sessions for frontline teams

• Willing to work in flexible and varying shift times, including weekends and evenings

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners

• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks

• Provide configurations, troubleshooting, and best practices to customers

• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner

• Provide fault isolation and root cause analysis for technical issues

• Preparing detailed RCA documents for official submissions to customers

• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

• Working with engineering on filling bugs and working with product teams on feature requests

• Working on Hot / Risk technical escalations from the region or other theaters 

• Lead case swarming and training sessions for frontline teams

• Willing to work in flexible and varying shift times, including weekends and evenings

Your Career

Reporting to the Manager, FP&A Systems and Transformation, the person in this role will own the SAP Analytics Cloud tool and will support critical FP&A processes, including budget, forecast, close, management reporting, etc. This role requires a keen attention to detail, ability to work in a fast-paced environment with many changing and competing priorities. 

As the admin of FP&A’s planning and budgeting tool, the person in this role will be responsible for managing integration, consolidation, and refresh cycles in support of close, forecast and budget cycles, and will act as the first line of support for incoming requests and troubleshooting.

In partnership with Palo Alto Networks broader FP&A team, this role will play a key role in developing standardized and scalable reporting solutions.

The successful candidate will have systems focused experience used for planning and reporting (e.g. SAP Analytics Cloud, Tableau, etc) in a corporate finance environment.

Your Impact

• The candidate will have a proven track record of partnership and delivering results and will be passionate about enabling financial processes, modeling, reporting, and analysis through BI technologies
• Serve as administrator and expert user of SAP Analytics Cloud and act as primary point of contact for troubleshooting and support to the broader FP&A team
• Maintain data integrity across systems to ensure the FP&A planning tool (SAP Analytics Cloud) is accurate for actuals, data hierarchies, cost centers, product codes, general ledger accounts, etc
• Create reporting templates, input forms, dashboards, etc
• Using source data to provide visualization to the end-user
• Manage integration and refresh cycles that meet the users’ needs, with emphasis during the close and forecast cycles
• Understand the FP&A team’s current reporting system and identify and lead areas of improvement and simplification
• Develop and support ongoing user training to ensure all functional users understand the application capabilities and leverage system capabilities to deliver the optimal user experience to the Finance team
• Ad hoc modeling, analysis, and reporting, as required

Your Career

Think about it, security for an information security company. Working in a global leading cybersecurity company within the Information Security team is a once in a lifetime opportunity. You’ll be joined with the brightest minds in technology, our global teams on the front line of defense against cyberattacks with automation and intelligence, in the cloud and on the premises. We’re joined by one mission – but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team that feels excitement at the prospect of a challenge and feels a thrill at resolving security gaps that inhibit our privacy. We hold the ground on the most challenging attack surfaces, block kill chains, and protect our customers globally.

Developing industry-leading security tools is tough, and ensuring they are built securely is just as tough, especially when operating at scale. It takes a lot of effort, coordination, and often custom tooling on top of the already industry-leading tools that are used to secure some of the largest companies in the world.

With this position, you will be leading the company’s software and automation development team for the Information Security (InfoSec) team itself. You will be technically hands-on and help lead the development of solutions for all of the amazing Security Engineers in InfoSec. You will communicate directly with cross-functional teams containing members for Product Management, Development, Security, and SRE to scale security solutions company wide.

Your Impact

• Do More With Less!
• Build amazing scaling solutions for industry-leading security products
• Solve Unique Problems!
• Design solutions for real Information Security problems that are only seen at our scale
• Inspire Product Features!
• Provide real feedback to product teams to identify feature gaps and influence the development of Palo Alto’s products themselves

Your Career
Become a member of the Revenue Accounting team at Palo Alto Networks! We are
seeking a highly motivated Revenue Analyst who is excited to join a high growth
Company. The ideal candidate must possess strong critical thinking and communication
skills. This person will perform revenue close accounting activities while working with
key stakeholders, work on special projects and new processes. The position requires a
hands-on person who is flexible, solutions-oriented and works well under pressure.
 

Your Impact

• Own monthly revenue close procedures, including preparation of revenue and deferred revenue related journal entries, reconciliations, uploading transactions to SAP, and close presentations
• Perform revenue and deferred revenue analytics and trends to provide visibility into relationships and drive revenue optimization initiatives
• Partner with cross-functional business partners and third parties to implement best practices, automation, and continuous process improvements
• Support revenue related system implementations and perform user acceptance testing
• Assist with projects, action items, and creation of procedural documentation and training materials
• Ensure compliance with SOX 404 key controls
• Assist with external audit requests and special projects and ad hoc requests as needed

Your Career

Palo Alto Networks is looking for a highly motivated Travel and Expense Analyst who is
interested to play a key role in the development of a CoE for the accounting department
that is being established at Bangalore, India. This position will report to the Accounting
Manager and is a great opportunity for a talented individual who has the desire to join a
fast-growing company in a truly international environment.
This position calls for someone with a pro-active work approach, being flexible and
hands on to perform a broad variety of Travel and Expense activities.

Your Impact

• Review/audit T&E claims from employees (corporate card and cash
• reimbursements)
• Manage Global Corporate Card Program (Applications, Delinquency,
• Termination/Relocations and Reconciliations)
• SME for T&E including support issue resolution.
• Liaise with corporate card vendor to resolve issues.
• Monitor various metrics for a healthy card and expense program such as delinquencies, terminations, delayed manager approval etc.
• Educate employees on travel and expense reimbursement processes.
• Support T&E Projects/Enhancement and Process improvement
• Ensure optimal internal customer satisfaction.
• All other task/responsibilities as required for the job, ad hoc corporate and
• business request.

Your Career

The Technical Principal is a senior technical leader in the JAPAC theatre and will be a member of the Palo Alto Networks Global Customer Service (GCS) Leadership Team in JAPAC responsible for leading a team of Technical Architects and liaising and providing technical leadership to GCS teams across JAPAC. This role is closely aligned with GCS Global Technical leaders and Product leaders and will bring technical expertise and consistency into the GCS JAPAC organisation.

This high visibility, high impact role is responsible for ensuring strong connection with global GCS technical leaders and team, Product teams, GCS and Technical Consulting teams across JAPAC to deliver exceptional customer outcomes. This role will act as a ‘technical entrepreneur’ to create cross functional communities of practice, becoming a technical spokesperson for PANW and feeding customer feedback into the NPI process.

This position will report directly to the VP GCS in JAPAC with a dotted line into Global Technical Leaders in GCS.

Your Impact

• Lead a team of technical architects to ensure exceptional customer outcomes during deployment, adoption and the resolution of any post-sale issues or escalations
• Manage and report on product level metrics across JAPAC, collaborating with broader GCS leadership in JAPAC to deliver seamless deployments, adoption and customer satisfaction
• Support the broader GCS organisation in JAPAC by creating cross-functional communities of practice bringing together GCS, Technical Consulting, Product and sales teams
• Align closely with Product leaders in the designated Product areas and create relationships to ensure seamless communication and alignment around product innovation and release cycles
• Manage and support enablement, training and continuous learning for all GCS resources within the designated Product area
• Manage the effective resourcing and execution of technical advice and guidance to customers, aligning with other GCS leaders to achieve seamless delivery of customer outcomes
• Provide customer insights back up to Product and GCS global organisations to build knowledge and help prioritise customer requirements, Feature Requests and areas of innovation
• Collaborate with GCS Area leadership and sales leadership and proactively interface with CIO/CISO level customer leadership to gain insight and feedback on how to provide the best post sales experience when necessary in critical customer situations
• Actively participate as a core leader of the GCS JAPAC leadership team bringing product specific opportunities and challenges to the leadership team with data to enable effective and efficient execution
• Actively participate as a core leader of the GCS global Technical Services organisation to bring Theatre level insights up for discussion and resolution, using data to inform detailed, quantified perspectives
• Build a strong cross functional interlock and operating cadence with Sales, Product and Technical Consulting teams in Area to improve product supportability and proactive support capabilities 
• Develop a high performance team of GCS staff creating a cohesive community of practice in the designated product area both within JAPAC and globally
• Develop thought leadership and act as a technical spokesperson for PANW supporting customer events and creating profile
• Bring customer insights into the NPI process for continual innovation
• Support customer-product org initiatives including Customer Advisory Boards
• Build a growth mindset oriented culture that promotes diversity, continuous improvement, a sense of urgency and customer outcomes
• Lead the operating cadence of the business - Co-own (with GCS Area leaders) visibility and achievement of Product level operational metrics that are impactful to the customer experience and operating productivity and drive the right priorities and goal settings that deliver measurable improvements
• Create strong connections with Product leaders to ensure alignment and create closed loop communications and feedback directly from the field

What You Bring 

• Technical thought leadership and the ability to anticipate and quickly adapt to changing product, customer and company needs
• Passion for creating diverse teams and a customer obsessed, outcomes focused culture. Ability to inspire, attract and develop the best talent 
• Ability to create a strategy and align resources to execute and drive continuous improvement in alignment with other teams and organisations
• Executive presence - The ability to effectively communicate and influence at senior levels with customers and within the organization 
• Advanced communication skills to break down complex technical challenges and communicate effectively to technical and non-technical audiences

Your Career

The Director of GCS at Area level will be a member of the Palo Alto Networks Global Customer Service Leadership Team in JAPAC and will be responsible for leading our matrixed GCS Area team through the delivery of exceptional customer experience and outcomes. 

This high visibility, high impact role is responsible for the GCS organisation which provides end-to-end post sale support to customers ensuring all customers are reliably deployed, fully adopted, technically healthy and achieving value from their Palo Alto Networks investments.. This position will report directly to the VP GCS in JAPAC.

Your Impact

• Manage execution and achievement of all GCS (Global Customer Services) including all metrics and targets for the Area on a quarterly and annual basis
• Proactively engage with and represent as the SPOC and owner, all GCS related topics in Area and execute in alignment with Theatre and Global GCS processes and ways of working
• Collaborate with sales leadership and proactively interface with CIO/CISO level customer leadership to gain insight and feedback on how to provide the best post sales experience - Lead when necessary in critical customer situations
• Work in alignment with the Area leaders to represent PANW to customers where required and deliver an exceptional customer experience
• Actively participate as a core leader of the GCS JAPAC leadership team bringing the specific Area related opportunities and challenges to the leadership team with data to enable effective and efficient execution
• Build a strong cross functional interlock and operating cadence with Sales, Product and Technical Consulting teams in Area
• Develop a high performance team of GCS staff creating a cohesive GCS organisation at Area level including direct and matrixed reports and organisations
• Build a growth mindset oriented culture that promotes diversity, continuous improvement, a sense of urgency and customer outcomes
• Own and drive the overall GCS execution programs - measure, monitor, and report GCS key quarterly targets and metrics and drive programs to assure continuous improvement 
• Lead the operating cadence of the business - Create the right operational metrics that are impactful to the customer experience and operating productivity and drive the right priorities and goal settings that deliver measurable improvements

What You Bring 

• Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
• Passion for creating diverse teams and a customer obsessed, outcomes focused culture - Ability to inspire and attract the best talent
• Ability to create a strategy and align resources to execute and drive continuous improvement in alignment with other teams and organisations
• Executive presence - The ability to effectively communicate and influence at senior levels with customers and within the organisation 
• P&L/Run the Business experience and mindset - Strategic mindset, ability to scale, strong operational, analytical and problem-solving skills with a track record of making major transformational improvements to customer, operational and financial performance

Your Career

Palo Alto Networks is scaling its world-class strategy organization and looking for its next senior leaders in the area of security services. Though our security services are successful both in the market as well as at preventing attackers, the landscape is continually changing and in need of innovation leadership.

The Palo Alto Networks Strategy function is a focused team that works on our most mission-critical business challenges to drive and support our industry-leading growth. As a Director, Renewals Team, your efforts will directly impact the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top-of-mind for our executives, particularly as those relate to key partnerships having strategic value to the business. You will lead initiatives with stakeholders to formulate mutually beneficial and measurable outcomes for technical and business objectives with strategic partners. You possess a unique blend of business insight, business strategy experience, big-picture thinking, influencing skills and ability to collaborate with a large number of constituents within Palo Alto Networks.  

Your Impact

• Ensure that all sales quota and management objectives are met

• Ability to accurately forecast and drive a committed number on a weekly, monthly, and quarterly basis 

• Provide detailed forecast and feedback to leadership on behalf of your team

• Motivate and manage leaders to drive pipeline development and revenues through sales efforts leveraging the partner network

• Clearly understand all product offerings, subscription and renewal licensing models

• Collaborate with Area VP/ District Sales Manager to identify strategies to achieve sales goals and uncover new, high value opportunities

• Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction

• Manage the overall day to day operations of the renewals organization 

• Coaching and development of subordinates

• Supervise and close on large deals through to completion

• Development of metrics and reporting, by gathering the needs of management and delivering useful reports

• Coordinate, direct and monitor the outbound efforts of assigned Renewals teams by tracking and reporting weekly activities.

• Provide accurate, ongoing reporting through the continuous update and maintenance of necessary reports in Salesforce.com

• Manage and develop new processes

Your Career

As the Value Partner Marketing Specialist for Japan at Palo Alto Networks, you will be a critical part of the Japan Partner Marketing and Ecosystem organization. Your role will involve assisting the execution of partner marketing programs and influencing marketing initiatives that are crucial for business growth through strategic value partners such as GSI, RSI, SI, MSSP, CSP, and T1 Focus Partners.  You will work closely with Value Partner Marketing Manager & Japan channel teams to align our go-to-market strategies and maximize the value of strategic partners through global/regional campaigns, digital programs, and regional events and ABM campaigns. This position offers the opportunities to drive a big deal motion with Partners, a dynamic & supportive environment for a talented individual to shine.

Your Impact

• Assisting in alignment & collaboration with Japan Value Partner business leaders on go-to-market programs targeting business partners and major/enterprise customers. 
• Responsible for executing marketing strategies in collaboration with Strategic/Value Partners (GSI, SI, MSSP, CSP and T1 Focus Partners) by aligning with regional Value partner business goals.
• Work closely with Regional CBMs, JAPAC Partner Marketing, GTM teams on partner-ready and Value Partner Marketing campaigns and activities
• Work closely with the channels team and these partners to execute their co-marketing plan to include in their annual business plans
• Track the record / pipeline that is influenced/sourced by Value Partners. You will be process driven and analytical: developing, implementing and overseeing processes for partner lead/opportunity capture, routing, tracking and reporting
• Develop and manage all internal communications related to the program
• Schedule and organize meetings with internal and external stakeholders
• Own all administrative and logistical activities
• {Manage vendor onboarding, vendor managment, support raising POs, clearing invoices and other vendor related activities}
• [Work with the Sourcing Team on Researching costs for swag, venues, and supplier management]
• Onsite management and delivery of events

Your Career

Our Commercial Sales Team is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you’re responsible for leading and driving sales engagements. You’re motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention.

You’ll be responsible for meeting and exceeding your quota by crafting and implementing strategic territory plans targeting deployments of the Palo Alto Networks Next Generation Security Platform. This is a unique opportunity for a closer with a self starter mentality to win business and market share by actively displacing competing technologies. Oh, and did we say you love to sell? Because selling is what gets you out of bed every morning. This is not just a career – it’s a meaningful challenge that impacts our lives in the digital age.

Your Impact

• Prospect Commercial Accounts

• Build mid-market sales and pipeline generation campaigns with your partners

• Perform high-level sales planning, leading to accurate forecasting of the business

• Build a fundamental understanding of security threats, solutions, security tools or network technologies

• Generate volume opportunities to deliver a predictable book of business and drive forecast accuracy utilizing channel sale opportunities

• Develop and deploy marketing activities and plans to end users through our channel sales partners

• Engage a programmatic approach to demand generate, develop, and expand your territory

• Communicate value propositions to clients and partners that speak intimately to their needs and requirements

• Bring to bear all cross-functional resources to achieve your quota: inside sales, channel systems engineering, field marketing, cyber security sales specialists, the services team, sales ops (including deal desk and the response team), and others

• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services

Your Career

The Named Account Manager is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention.

You'll be responsible for meeting and exceeding your quota by crafting and implementing strategic territory plans targeting deployments of the Palo Alto Networks Next Generation Security Platform. This is a unique opportunity for a closer with a go–getter mentality to win business and market share by actively displacing competing technologies. Oh, and did we say you love to sell? Because selling is what gets you out of bed every morning. This is not just a career - it's a meaningful challenge that impacts our lives in the digital age.

Our solutions are best–in–breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that.

Your Impact

• You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services

Your Career

The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks.  As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer’s security transformation journey. 

You will play a key role in defining technical solutions that secure a customer’s key business imperatives and ensuring value realization of their investment with Palo Alto Networks.  You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

• Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:
• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.
• Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs
• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
• Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.
• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops
• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.
• Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
• Understanding the competitive landscape and effectively differentiating our leadership 
• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
• (OT) - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

Your Career

As a member of the Palo Alto Networks Channels team, you will be responsible for delivering our initial customers and growing the territory. You will be responsible for managing your territory to deliver above quota sales performance. Palo Alto Networks has chosen to go to market with Security Focused Channel partners; you will be responsible for identifying and signing appropriate channel partners.

Your Impact

• Manage sizable Enterprise & Commercial business in Malaysia
• Must have experience handling partners in Malaysia
• Understands the power of channels and has strong channel CXO level relationships with both T2 partners and Distributors
• Experience in both direct and  channel sales a plus
• Territory business planning and execution - understands and has executed partner programs and incentives
• Technology orientation and can articulate well at CXO levels
• Proficiency in driving growth through the process - By leveraging Partner Account Planning, marketing, channels, etc.
• Strong exposure in working with Inside sales team and is seen as a territory leader
• Great communication and presentation skills
• Proven track record by exceeding business quotas regularly for the last 2+ years
• Achieved recognition such as Chairman’s Club, Best Sales Leader, Best Account Manager 

Your Career

As an Associate Systems Engineer, you will join a cohort of recent college graduates for an immersion into Palo Alto Networks platform, automation, and cybersecurity across network, endpoint, and cloud. This program includes up to 24 months of formal technical instruction with hands-on labs, both group and individual projects, technical study, and professional skills development.  As you advance through the program, you will be placed with various sales engineering teams to learn how to support customers during the pre-sales process.

While ramping on the Academy development track you will work alongside other SE teams to learn and support the other critical work with customers within the presales process. As part of your development, you will work as a technical advisor in tandem with our sales and channel partners on customer engagements, establishing relationships with customers with the goal of helping them ensure each day is more secure than the one before.

Upon completion of the program, you will have gained proven technical and professional skills, shown qualification across multiple certifications, and rotations with senior SEs to take on a field SE position in any number of cities across the US based on business needs. Our SEs are among the best in the cybersecurity industry, with a deep technical understanding of cybersecurity products, integrations, and the critical cyber threats facing our potential customer’s environments.

Your Impact

• Learn the technical aspects and business value of Palo Alto Networks products
• Develop the skills necessary to propose cybersecurity solutions comprised of Palo Alto Networks products
• Establish yourself as a trusted team member to Technical Solutions leadership and colleagues while contributing to sales wins throughout the program
• Architect and propose solutions that address the identified cybersecurity problems in each customer’s unique environment
• Develop presentation skills and understanding of business and technical discovery methods
• Ensure ongoing customer success, support, and adoption of cybersecurity solutions
• Understand and effectively differentiate against our top competitors
• Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions
• Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved
• Continuous self-improvement and learning to maintain technical leadership of applicable technologies (SASE, XDR, public cloud, security, networking, etc.)