Total 979 job vacancies by ServiceNow

Team

This position reports to the Senior Manager, Security Engineering. The Enterprise Security Engineering team targets building state-of-the-art technology that will help reduce the risk surrounding the sensitive assets of the company with the least impact possible on operations, acts as guidance and facilitator to the security operations teams and helps shifting Security perception from blocker to enabler by building a relationship of trust with the other teams.

Role

The Senior Information Security Engineer will be part of the endpoint security team and will be responsible for ensuring the integrity and security of the organization's information systems by managing and enhancing endpoint and network security measures.

What you get to do in this role:

• Implement and maintain advanced security measures for endpoints and networks, ensuring robust protection against unauthorized access and cyber threats
• Define policies to support Insider threat program, have good knowledge on technologies such as DLP, EDR and endpoint controls.
• Design and enforce security protocols, conduct regular security audits, and ensure compliance with industry standards and regulatory requirements.
• Implement and manage security solutions to enhance the organization’s overall security posture, ensuring secure and efficient remote access and internet security
• Monitor user activities and enforce security policies to prevent data leakage and ensure compliance with organizational security standards

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a telecommunication customers.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

About the Role:

This role is specific to the identification and removal of problems within our customer cloud. Senior Problem Managers play an integral part in ServiceNow’s success and we work closely with Development, Infrastructure, and Customer Support to manage known errors, mitigate impact, and drive remediation.

What you get to do in this role:

• Drive root cause investigations
• Ensure the prioritization, planning, and execution of problems achieves the best results for the company and our customers
• Develop and implement evidence-driven process improvement initiatives across the organization
• Contribute to the design of the Problem Management process, data modeling and reporting, policies, and procedures
• Provide training, coaching and guidance to internal teams, growing problem management best practices throughout the organization

ServiceNow is looking for a high achieving Sales Development Representative to join our expanding Global Sales Development team. You will generate new business pipeline in mid- large-size enterprises, working with Lead Development Representatives and Field Sales professionals.

What you get to do in this role:

The Sales Development Representative builds sales pipeline to achieve monthly, quarterly and annual goals.

• Establish new business relationships with influential contacts within target accounts.
• Understand an organization's goals
• Identify new sales opportunities and pass them to Field Sales professionals in the CRM
• Partner with Field Sales to create regional territory plans
• Follow the closed loop lead process to ensure nurturing on cold leads
• Use our technologies to prioritize, disposition and manage marketing leads to maintain service level agreements with Marketing
• Guide other team members, sharing experiences and recommendations

Team

ServiceNow is seeking a Solution Consulting Manager to build a high-performing team of pre-sales Solution Consultants and Architects in our IT workflow specialist team, which covers Strategic Portfolio Management, IT Asset Management, Security Operations, and Governance Risk & Compliance portfolio of products. This is your chance to get in front of developing your team in a fast-paced environment. The Solution Consulting Manager is responsible for individual Solution Consulting career planning and development, team development and hiring according to the dynamic needs of the sales organisation, and other administrative duties relative to team management.

Role

The Solution Consulting Manager is expected to maintain strong relationships with counterparts in Sales, Services, Support, Marketing, and other organisations to ensure alignment of organisational activities and directions. These responsibilities directly support the Solution Consulting Manager's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support for the sales teams.

The role will report to the APAC Technology Workflows Solution Consulting Senior Director.

What you get to do in this role:

• Understand the needs of the Asia, India & Korea sales organisation and develop plans to ensure outstanding support. Focus on strategic sales opportunities
• Represent the Technology Workflows business at company and industry events via collaboration with our marketing and communication functions
• Create solutions that show the broader value of IT Workflows, especially in conjunction with strategic partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential Solution Consulting candidates to meet future business demands
• Work with our sales directors to prioritise regional Solution Consulting efforts
• Assign resources to sales opportunities and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organisation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

What you get to do in this role:   

• Drive the ServiceNow Major Incident Management Process for critical customer situations
• Coordinate with peer managers worldwide on resources, issues and schedules
• Manage and report ongoing CritSit metrics
• Support accurate and consistent maintenance of technical and management escalation processes
• Create and maintain recovery playbooks for commonly occurring customer patterns and issues
• Primary lead for Technical Support during customer outages
• Ownership and execution of the active critical incident management process, including:
  • Event analysis, applying the ITIL framework for severity and impact
  • Facilitate the resolution effort and determine when it is necessary to engage additional resources if the resolution effort is stalled during the call with stakeholders
  • Engagement of escalation management resources
  • Manage customer and internal communications at an executive level
  • Timeline documentation and review
• Manage event communications:
• Establish and manage bridge calls with engineers and customers on single customer outage
• Crafts business appropriate communications for the affected operating groups and manages communication on a critical incident conference call
• Post event program management
  • Conduct post-event analysis, leveraging the ITIL problem management process and relationships with engineering to assure that issues to prevent further occurrences
  • Incident Resolution handoffs along with detailed notes and a summary of the business impact and duration to the Problem Management team
•  Perform other duties and projects as assigned

What you get to do in this role:

ServiceNow Credentials can be achieved by anyone, ServiceNow customers, partners, employees and students from Universities or Academia

Individuals can build a meaningful career with  ServiceNow certification which is a formal recognition and Validation of job-specific expertise, proves understanding of specific standards and Professional credibility, certifications are also recognized around the world providing Global recognition

• Execute the strategy and management of certification exams at national, and regional Academic Partnerships as assigned.
• Be a trusted advisor and guide the students and take complete responsibilities related to candidate testing, eligibility, and certification exams.
• Responsible for all communication-related Certification exams to all students from universities and institutions under the ServiceNow Academic Partnership
• Take ownership of motivating the students and deliver seminars, webinars, and workshops and talk about the value of ServiceNow certification.
• Take full responsibility of providing Certified students to partner and customers “early in career program” hiring

Report on Certification assessment and health of the assigned academic partnership relationships including KPIs

• Work and liaison with Partner experience and cross-functional teams and contribute to increasing Certification exams volume / Unique credentialed individuals from ServiceNow partners in the country
• Work closely with ServiceNow certified students, develop workplace skills, career ambition workshops, build confidence, grow interest and inspire
• Maintain metrics, dashboard, and data analysis.

What we do:

In manufacturing and other cyber physical environments, managing the technology that runs industrial processes has become increasingly complex. Many organizations are often still dependent on manual processes and legacy knowledge to maintain their critical Operational Technology (OT) environment.  As a result, it’s challenging to gain a complete picture of operational technology and one minor issue can quickly evolve into a complex problem with costly solution.

ServiceNow® Operational Technology Management provides a complete and contextual view of OT systems, so customers can keep them secure—and up and running. We can help customers safeguard and manage OT systems across industrial operations with a single system of action.

What you get to do in this role:   

• Develop, own and deliver the product roadmap for the service management product portfolio for the Operational Technology (OT) market
• Demonstrate strategies and tactics to deeply understand the market problems for service management in Operational Technology and bring that perspective back into the organization (“voice of the customer”).
• Analyze the competitive landscape and where ServiceNow fits into the ecosystem.
• Working with UX Design, lead prototyping and early ideation of new product features, capabilities.
• Work directly with engineering team members to build products that solve market challenges
• Partner with cross functional teams (outbound PM, marketing, pre/post-sales) to formulate product plans and execute on product roadmap.
• Leverage existing ServiceNow products and capabilities to ensure the most efficient delivery of products.
• Partner and influence horizontal products and platform roadmaps to leverage innovations delivered across the entire ServiceNow product portfolio.
• Work with ISV and SI partners to complement product roadmap and bring holistic solutions to the market.

What you get to do in this role:   

• Manage product development activities
• Work with product management, design, support and other dev teams to create high-quality solutions
• Manage daily activities of the development team
• Solve difficult and sometimes ambiguous problems
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team
  

What you get to do in this role:   

• Maintain existing automation test frameworks
• Collect and report quality metrics from test execution
• Work with developers to design specific testing strategies for features being developed and automate them
• Create comprehensive test plans; execute and automate them
• Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team 

This position reports to the Sr Manager, Public Cloud Security Engineering. The Security Engineering team targets building state-of-the-art technology that will help reduce the risk surrounding the sensitive assets of the company with the least impact possible on operations, acts as guidance and facilitator to the security operations teams and helps shifting Security perception from blocker to enabler by building a relationship of trust with the other teams. 

Role

 As the Manager of Public Cloud Security Engineering team, you will be responsible for the team that implements most comprehensive security standards and controls for ServiceNow’s public cloud.

• Define vision and drive execution of technical strategies to secure ServiceNow’s public cloud assets
• Lead and mentor a team of cloud security engineers.
• Drive cross functional execution to build and manage cutting-edge cloud security solutions
• Provide technical expertise throughout the design, implementation, and delivery of scalable services and infrastructure
• Opportunities to build solutions in ServiceNow platform to secure public cloud
• Build DevSecOps culture in the team and drive automation
• Partner with Security Architecture, IT, Vuln & Config management and Security Operations to improve security posture of ServiceNow’s public cloud

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Help design and implement new products and features while also enhancing the existing product suite
  

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

• You get to lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how people work around the world.
• You drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives.
• You provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams. You will share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice

• Help build and manage a small team of Solution Developers in our Hyderabad Development Center
• Work alongside our America's based Factory team for collaboration and handoff of custom demo development
• Understand and triage solution requirements and develop key solution components on the ServiceNow Platform
• Build compelling solutions against demo requirements captured by our account teams
• Scope and deliver Proof of Concept/Proof of Value engagements with account teams
• Provide mentoring and training to peers and colleagues
• Stay current on product developments/releases to a level required for demo and POC/POV
• Support Marketing events – user conferences, trade shows, webinars etc. Stay current on competitive analyses and understand differentiators between the company and its competitors
• Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment 

We’re looking for an experienced and dynamic Product Manager to join our team and help drive the development of case management solutions across multiple industry verticals. In this role, you'll have the opportunity to make a substantial impact by creating foundational components that can be utilized across our organization, empowering teams to scale efficiently and effectively.

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.