Total 36 job vacancies by LRN Corporation

Position: Technical Account Manager

Location: Mumbai, India

About LRN

Do you want to use your expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

The Technical Account Manager should be a tech-savvy professional with the ability to explain technical details and requirements to a non-technical audience. The incumbent will be results-driven and aspire to achieve defined goals. The role will recommend best practice solutions to any request or related issues within the LRN LMS. The TAM will analyse customers’ needs and suggest upgrades or additional features to meet their requirements.

Your responsibilities will include:

Serve as the single point of contact (SPOC) for technical integrations for existing clients, facilitating smooth integration processes and addressing any technical challenges or queries promptly.

·Act as the dedicated technical account manager for clients opting for extended onboarding team services, serving as their primary liaison for all technical and platform-related matters.

Collaborate closely with clients and internal stakeholders to understand technical requirements, assess feasibility, and develop customized solutions to meet client needs effectively.

Lead the technical implementation process for clients, coordinating activities across cross-functional teams such as Sales, Technology, and Operations to ensure successful execution within defined timelines.

·Provide proactive support and guidance to clients on platform usage, configuration, and optimization to maximize the value derived from our services.

Conduct regular check-ins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or upselling of additional services.

Work closely with the product development team to relay client feedback, prioritize feature requests, and contribute to the continuous improvement of our platform based on client needs and market trends.

Actively participate in the development and maintenance of standardized operational processes, documentation, and best practices related to technical integrations and client support.

Identify, assess, and manage potential risks associated with technical integrations and client engagements, developing contingency plans to mitigate any adverse impacts on project timelines or outcomes.

Prepare and communicate regular project updates, technical reports, and performance metrics to internal stakeholders and clients, ensuring transparency and alignment with project objectives.

• Minimum 3 years of experience working in LMS implementation and/or learning program or implementation coordinator.
• A bachelor's or master's degree in a relevant field such as instructional design, education technology, project management, or business administration.
• Strong communication, leadership, and interpersonal skills are necessary to manage projects and coordinate with teams. The TAM should be able to manage stakeholders and communicate effectively with project sponsors, instructional designers, developers, and subject matter experts.
• The ability to analyse problems and develop effective solutions is important for successful project management.
• A deep understanding of e-learning technologies, industry standards, and best practices is essential. Familiarity with Learning Management Systems (LMS), authoring tools, and e-learning content development is also important.
• Excellent verbal and written communication skills in English with professional fluency.
• Certification in project management such as PMP (Project Management Professional) or Agile Certified Practitioner (ACP) can be an added advantage.
• LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Competitive compensation
• Excellent medical cover

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position: Technical Support Associate

Location: Manila, Philippines

About LRN

Do you want to use your support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities.

Your responsibilities will include:

• Provide support to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization)
• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes.
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured.
• Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
• Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
• Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
• Maintain quality levels for all work related to customers’ requests.
• Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
• Collaborate with peers to discuss unique solutions and to document them.
• Perform other duties as assigned.

• Bachelor’s Degree
• 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. We value ability and experience to independently manage operational
• relationship with enterprise Partners.
• Excellent communication skills in English. This position requires above par skills to write and speak in English.
• Extensive experience in supporting enterprise customers based in US and Europe.
• Familiarity with HTML and CSS.
• Familiarity with Learning Management Systems
• Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files.
• Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product.
• This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory.
• An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent.
• Ability to consistently spot and report issues before they reach a point of becoming critical.
• A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology.
• Must have an inherent attention to detail.

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About LRN:

Do you want to use your client service and sales experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best.

Position Overview:

LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.

The individual in this role will have the opportunity to:

• Acting as the strategic partner between LRN and several of our most important and strategic clients by building relationships with multiple contacts and buying centres
• Participating in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set
• Proactively analysing client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
• Executing on-going formal Program / Business Reviews with client stakeholders and sponsors
• Monitoring all account work streams and projects (i.e., working with internal teams to ensure client satisfaction

• Managing all commercial aspects of the relationship including contract amendments, recognition forecasting, statement of work, pricing, and service credits
• Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN products/solutions to existing buyers
• Representing the voice of our clients to internal teams including sales, content and technology

Qualifications and skills:

• Minimum of three years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts

• Exceptional relationship development and management abilities and a proven commitment to customer service
• Experience supporting individuals who are using a SaaS business application
• Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects
• Extremely effective written, oral, and presentation communication skills
• Strong Microsoft Office skills and a working knowledge of technology and system interfaces

• Familiarity with Salesforce.com
• Knowledge of Customer Success Management tools like Gainsight
• Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
• A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position: Billing Clerk Associate

Location: Mumbai, India

About LRN

Do you want to use your finance expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

LRN is looking for a Billing Clerk to work with our Finance team. The right candidate for this role likes to work in a dynamic, fast-paced environment and enjoys collaborating with teams across the globe.  The ideal candidate will be responsible for timely and accurate preparation and reconciliation of customer invoices. It is essential that this candidate brings analytical and organizational skills to best support the accounting team.

• Generate and e-mail invoices to customers based on contract terms in NetSuite
• Complete W-9 and other vendor setup forms requested by new customers
• Liaise with the Sales, Customer Service, and Revenue recognition team to resolve billing issues
• Other tasks as necessary upon direction of the Billing Manager

Must have skills:

• Education:  High School diploma required; some University courses or Certifications in Accounting or Finance highly desired
• Experience:  2+ years working in a similar capacity at a mid-to-large size company
• Willingness to work extra hours on occasion, if needed
• Good written communication skills (in English)
• Ability to prioritize and perform multiple tasks
• Keen attention to detail
• Able to maintain confidentiality

Good to have skills:

• NetSuite experience preferred
• SaaS experience preferred

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About LRN

Do you want to use your product expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

LRN is seeking a Sales Engineer to join our Product team. As a Sales Engineer, you will be responsible for demonstrating to prospective customers how LRN’s solutions will address their business needs. In addition to partnering closely with Account Executives, Sales Engineers also interface with Product Management, Engineering, Operations and Marketing. The Sales Engineer is a highly visible technical and product expert in the pre-sales process, and a primary driver for internal advancement of customer requirements.

Your responsibilities may include :

• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of LRN’s products to prospects, clients, and employees.
• Collaborate with sales teams to understand prospect / customer requirements and provide sales support.
• Response to RFPs and help coordinate responses from Product / Technology team members.
• Manage trial and demo sites.
• Learn the technical details concerning how our software works and what problems it solves for prospects and clients.
• Manage customer relations by soliciting and logging prospect / client feedback.
• Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to product managers.
• Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles.
• Collaborate with Technical Writer, Product Owners, Product Managers and Business Analysts to keep knowledge up to date.
• Create videos and other multimedia content to help customers and sales teams better understand the company's software solutions.
• Provide technical support to the sales team throughout the sales cycle, including answering technical questions and addressing prospect concerns.

#Must have skills

• 4+ years of experience in sales engineering, software sales with a focus on B2B SaaS
• Excellent presentation skills, understanding of LMS platforms, reporting, data management.
• Excellent communication and leadership skills
• Familiarity with project management solutions
• Proven track record selling complex enterprise solutions.
• Ability to creatively explain and present complex concepts in an easy-to-understand manner
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
• Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues.
• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
• Excellent written and verbal communication skills
• Excellent presentation and creativity skills
• BA/BS degree or equivalent

# Good to have skills

• Familiar with the E&C industry

• Knowledge of compliance solutions such as SAI, Navex
• Knowledge of LRN partners such as SuccessFactors, Workday, Cornerstone, Saba
• Experience with video creation and multimedia content creation

• Knowledge of analytic and data science products

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position: Instructional Designer- Contract

Location: Mumbai, India

About LRN

Do you want to use your Instructional Design expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

As an Instructional Designer for the global leader in Ethics and Compliance you will develop educational content and instructional assets, such as eLearning, instructor-led training, instructional videos, etc. You will work with ethics and compliance-related subject matter, as well as other topics related to performance in the workplace. As an Instructional Designer you will integrate LRN’s learning strategy creatively and effectively, using instructional design principles, and clients’ business objectives into performance-focused solutions.

Your responsibilities will include:

• Working closely with learning managers to understand clients’ business needs, performance goals, and design preferences so that they can be reflected in courses’ design, development, and implementation strategies
• Designing training solutions by tailoring library content to a client’s needs, as well as crafting fully customized, non-library programs.
• Work collaboratively with the project team (including but not limited to; project managers, learning managers, graphic designers, videographers, and programmers) to plan and produce the final product
• Advocate for course experiences that are engaging and effective
• Add value to course design documents through the scripting process
• Track, resolve, and implement internal and client edits
• Monitor project requirements and manage project scope

• The flexibility and organizational skills required to manage multiple projects
• Work in collaboration with varied internal teams, Subject Matter Experts to develop content
• Experience in developing and designing learning courses and curriculum
• Ability to conceptualize learning activities, assignments, and assessments
• Excellent communication skills with professional fluency in English – Spoken, Written and Articulation
• A keen eye for detail
• Experience in e-Learning is preferred

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location: Mumbai, India

About LRN

Do you want to use your Senior Instructional Designer expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

As our Learning Manager, you will be designing training solutions for our clients, who are represented by some of the largest brands in the world. You will meet with the client, either virtually or in person, visiting them at their offices to find out their business needs. You will attend a Design Workshop where you will deliver exciting ideas that will have the greatest impact on the learners; a 20-minute e-learning course, an interactive workbook, a game, an animated sequence, an acted drama – or a combination of ALL these things. Then you will guide a team of Graphic Designers, Programmers, and Instructional Designers through the project to ensure that training solution is creative, captivating, modern and will create a measurable change in the organization.

Role and Responsibilities:

• Leads Instructional Designers and subject matter experts across the content team to develop e-learning course content.
• Responsible for analyzing, designing, developing, implementing and evaluating online learning and support solutions based on the client requirements using different digital media appropriate to their needs; and working with Instructional Designers on instructional, graphic and assessment design across multiple learning project workflows simultaneously, within stipulated standards, resources, and deadlines.
• Responsible for coming with innovative creative ideas which will help in design and implementation.
• Leads the team of Instructional Designers to ensure greater team coordination.
• Responsible for a strong versatile creative writing skills and guides the team to write for e-learning, animations, drama, printed materials etc.

• Develop templates, organize, manage, and repurpose course content files (audio, video, SCORM), schedule periodic course reviews, and track documentation and version control in order to manage content creation and the effective organization of digital and digitized information.
• Responsible to run a creative meeting and keep it on-track.
• Responsible for multiple delivery methods (HTML5, Storyline, Articulate Rise, PDF, Word, PPT.)

• A minimum of 4 years' experience in Instructional Design
• BA or equivalent experience
• Experience of Creative Writing
• Has strong views about how best to communicate information to a diverse audience.

• Has an eye for good visual design
• Primary fluency/bilingual proficiency or full professional proficiency with English (per the Interagency Roundtable scale)

• Competitive hourly rates

Position: Instructional Designer

Location: Mumbai, India

About LRN

Do you want to use your Instructional Design expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

As an Instructional Designer for the global leader in Ethics and Compliance you will develop educational content and instructional assets, such as eLearning, instructor-led training, instructional videos, etc. You will work with ethics and compliance-related subject matter, as well as other topics related to performance in the workplace. As an Instructional Designer you will integrate LRN’s learning strategy creatively and effectively, using instructional design principles, and clients’ business objectives into performance-focused solutions. 

Your responsibilities will include:

• Working closely with learning managers to understand clients’ business needs, performance goals, and design preferences so that they can be reflected in courses’ design, development and implementation strategies. 
• Working collaboratively with the project team (including but not limited to Project Managers, Learning Managers, Graphic Designers, Video Production and Programmers) to plan and produce the final product. 
• Writing content for courses that is engaging and effective, and follows the principles set by the Learning Manager and the client requirements. 
• Following design documents and suggesting enhancements where necessary. 
• Monitoring, resolving, and implementing internal and client edits. 
• Understanding project requirements and managing scope so tasks are completed on-time and courses stays within budget. 

• Minimum 2 years’ experience in carrying out tasks within an instructional design environment. 
• Experience in scripting content for e-learning courses. 

• The flexibility and organizational skills required to manage multiple projects 
• Collaboration skills, working with internal teams and Subject Matter Experts to develop content 
• The ability to create learning activities, assignments, and assessments 
• Excellent communication skills with professional fluency in spoken and written English. 
• A keen eye for detail. 

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About LRN 

Do you want to use your client success expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. 

LRN is a SaaS based e-Learning provider with a global presence. More than 2,800 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviours that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. 

About the role: 

LRN is seeking a high performing Client Success Manager, Tech Touch to maintain relationships and ensure value delivery within our existing customer base.  You will work closely with the other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base. 

What you’ll have the opportunity to do: 

• Evolve and own the responsibility of LRN’s Tech Touch engagement strategy 

• Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature 

• Assess and analyse the customer journey and build a proactive digital communication strategy that will drive adoption, satisfaction, renewal and expansion 

• Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers 

• Develop and implement proactive scaled digital programs and identify innovative solutions that will assist customers in obtaining maximum value from LRN 

• Run outbound prospecting campaigns to supplement inbound leads delivered by marketing 

• Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development  

• Represent the voice of our clients to internal teams including product, content and technology  

You should have: 

#Must have skills 

• Minimum of 5 years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts  

• Exceptional relationship development and management abilities and a proven commitment to customer service  

• Experience supporting individuals who are using a SaaS business application  

• Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects  

• Extremely effective written, oral, and presentation communication skills  

• Strong Microsoft Office skills and a working knowledge of technology and system interfaces  

• Familiarity with Salesforce.com, MEDDPICC 

• Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions  

• A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance  

# Good to have skills 

• Industry expertise in compliance, ethics risk management, or HR benefits platforms preferred 

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position: Revenue Accounting Associate

Location: Mumbai

About LRN

Do you want to use your finance expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,5000 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

LRN is looking for a Revenue Accounting Associate to work with our Finance team. The right candidate for this role likes to work in a dynamic, fast-paced environment and enjoys collaborating with teams across the globe.  The ideal candidate will be responsible for timely and accurate preparation of financial accounting data, primarily in the areas associate with typical order-to-cash functions. It is essential that this candidate brings analytical and organizational skills to best support the accounting team.

What you’ll have the opportunity to do:

• Entry of contracts in NetSuite for the opportunities closed in Sales force for the month.
• Reconciliation of the contracts entered and closed won opportunities for the monthly book close.
• Maintain and reconcile the deferred revenue schedule monthly.
• Custom revenue recognition and its reconciliation for the monthly book close.
• Reconciliation of the unbilled revenue and co-ordinating with Billing team for sending out the invoice.  Understand the projects and escalate where necessary.
• Journal entry creation for unbilled revenue and Long-term revenue.
• Providing support during audit at the yearend consolidated audit of the company.
• Other routines

#Must have skills

• BA / BS Degree in Finance, Accounting, or a similar field
• At least 2 years of relevant job experience
• Ability and willingness to travel to our Mumbai office at least 3 days per week
• Ability to work from home, as needed
• Excellent verbal and written communication skills
• Ability to prioritize and perform multiple tasks
• Ability to sit in front of a computer looking at a computer screen for long periods of time
• Proficiency with a computer
• Advanced knowledge of Excel and various accounting software programs
• Keen attention to detail
• Excellent problem-solving
• Able to maintain confidentiality

# Good to have skills

• NetSuite experience preferred
• SaaS experience preferred

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position: Content Writer

Location: Mumbai, India

About LRN

Do you want to use your writing expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 3,000 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

As a writer, you will join the team to create high-quality documentation, including how-to guides, videos, and other content that helps users get the most out of the company's software solutions. You will work closely with product managers, engineers, and other stakeholders to gather information and ensure that documentation is accurate, clear, and easy to understand.

Your responsibilities will include:

• Create and maintain technical documentation, including how-to guides, user manuals, and other content that helps internal and external user understand and use the company's software solutions.
• Work closely with product managers, engineers, and other stakeholders to gather information and ensure that documentation is accurate, clear, and easy to understand.
• Create videos and other multimedia content to help users understand how to use the company's software solutions.
• Stay up to date with the latest features and functionality of the company's software solutions to ensure that documentation is accurate and up to date.

• Collaborate with the product team to ensure that documentation meets the needs of users and supports the company's product strategy.
• Create and maintain a style guide for documentation to ensure consistency across all documentation.
• Continuously evaluate and improve the documentation process to ensure that documentation is delivered efficiently and effectively.
• Stay up to date with industry trends and best practices in technical writing.
• Organize and maintain document repositories and version control systems.

• Conduct usability testing and gather feedback to improve documentation.

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in writing, with a focus on software solutions in a SaaS environment
• Familiarity with software development methodologies and agile practices

• Experience writing for a global audience with the ability to communicate technical information in a clear and concise manner.
• Experience creating videos and other multimedia content to support documentation efforts.
• Excellent communication skills, with the ability to work collaboratively with cross-functional teams.

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position: Creative Designer Associate  
Location: Mumbai  

About LRN 

Do you want to use your Creative Graphic Design expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. 

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. 

About the role:  

As a Creative Design Associate for a leading e-Learning firm you will contribute to a wide range of projects where media is diverse and dependent on the specific client and deliverables. You will work with a variety of tools to provide quality design in concept layouts, visual storyboards, web, print and designing in Word, PowerPoint. 
The role will span across our Library and Bespoke teams with initial deployment to the pre-sales team assisting in generating high-quality and engaging visual content that supports our pre-sales activities. The ideal candidate should have strong design skills, proficiency creating concepts for various e-learning development tools, and excellent communication abilities to interact directly with clients and internal teams. Additionally, the ideal candidate will have some commercial awareness and consider things like efficiency and process improvement.  

Your responsibilities will include:  

• Conceptualizing and creating concept statics (storyboards/sample layouts) using a range of tools from the Adobe product range through to traditional print software. 

• Developing dynamic and engaging project materials that are creative, high quality and align with brand standards and client expectations. 

• Taking written content and producing strong creative graphic ideas/solutions for a variety of media. 

• Collaborating with Learning Directors, Learning Managers, Instructional Designers, Design Managers to produce visual content of a high client-facing standard. 

• Liaising directly with Sales Reps, client or prospects to understand their design preferences and requirements.  

• Managing time effectively to balance the demanding requirements of multiple concurrent products and schedules. 

• Recognizing internal and client budget constraints to align designs and overall design approach. 

• Cataloging new and existing concepts and assets for efficient future reuse. 

• Establishing and maintaining a searchable repository of design samples. 

# Must have skills 

• Minimum 4 yrs experience in relevant stream 

• A talented designer with exceptionally strong conceptual visual design skills. 

• Able to support a wide range of media projects 

• High level of proficiency with Adobe Photoshop, Illustrator is critical 

• Broad knowledge of designing to a variety of eLearning industry tools 

• Strong problem-solving and idea-generation skills. 

• Excellent communication skills in English, both spoken and written. 

• Ability to understand and explain complex issues. 

• Ownership and drive for improvements in development efficiencies 

• Knowledge of the eLearning industry a plus. 

• Detail-oriented with a focus on accuracy for setup hygiene, version controls. 

• Initiative to work under tight deadlines. 

• Set up and management of archive of existing and newly created material and visual concepts. 

• Collate existing concepts, moodboards from Library and Bespoke design teams 

• Generate a templated, efficient design system.  

• Ability to quickly reference and repurpose quality visual design work. Building out future efficiencies. Scalability, efficiency. 

• Liase with Library and Bespoke designers to have full awareness of the recent project developments  

 # Good to have skills 

• Degree in design or relevant work experience 

• eLearning experience is preferred 

• Working knowledge of Midjourney and other AI image generation tools 

• SharePoint 

• Commercial knowledge 

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Position: Freelance Audio Editor

Location: Mumbai, India

About LRN

Do you want to use your Audio editing expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

We are looking for an experienced Freelance Audio Editor who will be responsible for editing audio content such as voiceovers as well as mixing VO, SFX and music to create rich soundscapes for internal teams on as needed basis. Candidates should be proficient at multi-tasking, energized by tight deadlines, and possess a dedicated team spirit.

Your responsibilities will include:

·       Edit, mix, and master audio recordings for various projects, ensuring high-quality output.

·       Collaborate with Project Managers, Learning Managers, Instructional Designers, remote voice talent and other team members to understand project requirements and deliver accordingly.

·       Clean and enhance audio quality by removing background noise and applying other audio processing techniques.

·       Ensure that all audio content meets the company's technical standards and client specifications.

·       Manage and archive project files systematically for easy retrieval and future use.

·       Proven experience in audio editing and mixing.

·       Proficiency with audio editing software (e.g., Pro Tools, Adobe Audition, Logic Pro, Audacity). 

·       Strong understanding of audio editing, mixing, and sound design principles.

·       Excellent communication skills with professional fluency in English, both verbal and written.

·       Highly organized, flexible, and capable of multitasking.

·       Able to work under tight deadlines and meet daily targets.

Good to have skills:

·       Degree in Audio Production, Sound Engineering, or a related field.

·       5+ years relevant work experience.

·       Experience in eLearning and/or Localization Industries

·       Experience with AI audio generation platforms.

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About LRN

Do you want to use your Marketing expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best. 

The role:

The Senior Program Manager is responsible for overseeing the successful delivery of all purchased deliverables for LRN clients.  They act as a main point of contact for all client deliveries, working alongside a Client Success Manager (CSM) who is responsible for client account health and growth.  Senior Program Managers work in an oversight capacity with a cross-functional team of specialists to provide everything from implementation and bespoke project delivery to ongoing support and client services, including client support and escalation of delivery-related issues. Together with the CSM, the Senior Program Manager ensures the client is happy with LRN and renews their contract at the end of each contract term.

The Senior Program Manager will also take management responsibility for Program Managers. Liaising on a regular basis to ensure their projects are correctly scheduled, resourced and advising how to resolve any internal team and client facing issues. As part of their management function, Senior Program Managers will also complete regular and quarterly reviews, updating Goal progress in ADP. 

Your responsibilities will include:

• Drives continuous Data Hygiene in Mavenlink across their Program Managers.

• Completes weekly and quarterly performance reviews.
• Maintains accurate performance goals in ADP.
• Drives client project plans by understanding client objectives and identifying opportunities for improvement.
• Understands client goals and works with the assists wider LRN and client team to ensure a successful execution of client strategy.
• Oversees and organises daily Delivery-related activities based on client requirements.
• Works with the CSM to prepare for Renewal. 
• Devises and supports Growth initiatives.
• Alerts CSM to growth opportunities
• Works with other teams to develop budgets and project plans to ensure the client is using their contract to the full and getting best value for money.
• Evaluates (alongside the CSM) the client’s use of the platform and tools; works with the team to suggest ongoing solutions and improvements.
• Develops detailed resourcing and project plans in Mavenlink to ensure projects are delivered on time and to budget.
• Monitors projects and oversees other team members Project during project delivery to ensure deliverables meet budget and timeline requirements
• Reviews project plans in Mavenlink on a regular basis to ensure the project deliverables remain in line with the budget, schedule, and scope
• Undertakes standard RAID (Risks, Assumptions, Issues and Dependencies) analysis and establishes project governance structure and processes
• Maintains effective communication with clients and other project stakeholders
• Maintains robust reporting of project status to all stakeholders (includes regular ‘statement of accounts’)
• Manages client escalations during project delivery and post-implementation; includes day-to-day project issues as well as content, product, tech support and budget issues.  
• Initiates corrective action where necessary to keep projects on track.
• Continually assesses potential risks and issues; maintains risk and issue logs, and contingency plans.
• Identifies inter-dependencies between stakeholder groups to ensure all are aligned and risks are identified, mitigated, and communicated.
• Manages multiple projects in parallel 
• Ensures all contract entitlements are in Mavenlink and proactively actions them with the client
• Coordinates internally with the localization project team 
• Co-ordinates with the Resourcing Director to ensure we have the best resource available for each project, and managing costs associated

Additional responsibilities: 

• Depending on your background and business needs delivering Bespoke and/or Library projects. 

• Overall Strong Program Management capabilities with 5+ years of Project Management experience.
• Strong stakeholder management and communication skills.
• Experience in Mavenlink project management tool
• Experience in eLearning projects or development of SAAS projects
• Excellent organization and communication skills.
• Strong interest in the eLearning domain.
• Excellent team motivator.
• Budget management, commercial and customer experience.
• Obsessed with delivering great client service 
• Organized and detail orientated
• Able to zoom out – ability and agility to oversee entire portfolio
• Highly professional
• Able to manage and co-ordinate multiple teams and projects
• Able to multi-task, and work on your own initiative
• Understand what makes great training
• Willing and able to travel
• Location - Mumbai strongly preferred

What we offer:

• Competitive compensation
• Flexible time off
• Excellent medical coverage

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position: Project Manager (Contract)

Location: Mumbai, India

About LRN

Do you want to use your Project Management expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

The role of Project Manager will be joining our growing global Delivery Team. This role will be responsible for managing our clients, including some of the leading Fortune 500 companies. The incumbent will own the management of multiple projects for a variety of business segments, and industries. We are seeking a professional who will collaborate and has a passion for managing people, projects, and clients. This role involves coming up with creative ideas and with a keen interest in eLearning domain.

Your responsibilities will include:

• Driving project plans by understanding client objectives and identify opportunities for improvement.
• Working with the Learning Director to confirm the project scope & goals, business justification, secure project resources and re-iterate the mandate for the project.
• Preparing a detailed project work-plan with associated resource requirement profile identification.
• Reviewing the project plan on a regular basis to ensure the project deliverables are in line with the budget, schedule, scope and make necessary course correction, whenever required.
• Undertaking standard RAID (Risks, Assumptions, Issues and Dependencies) analysis and establishing the project governance structure and processes.
• Leading, monitoring, and maintaining progress of the project plan to ensure delivery of the key stages and goals within the agreed constraints of time, cost and quality.
• Developing a client-relationship by updating the project progress in a timely manner.
• Developing an effective communication methodology with clients and other project stakeholders.
• Developing a robust reporting of the project status to all its stakeholders.
• Controlling and reporting progress to the Project Steering Group/Learning Director and escalating any issues, as appropriate, in a timely manner.
• Initiating corrective action where necessary in order to keep the project on track.
• Continually assessing potential risks and issues, maintaining risk and issue logs, and contingency plans.
• Identifying inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated, and communicated.
• Managing multiple projects in parallel and meet the standard monthly revenue target
• Coordinating internally with the localization project teams, wherever necessary to ensure project content is delivered on time

• Strong Project Management capabilities with 5+ years of Project Management experience.
• Strong Stakeholder Management and Team Management skills.
• Experience in eLearning projects or development of SAAS projects.
• Experience in budget management, commercial and customer experience.
• Familiarity in Mavenlink project management tool.
• Personal attributes include - Organized and detail orientated, Highly professional, Ability to multi-task, and work on your own initiative.
• Excellent communication skills with professional fluency in English – Speaking, Writing & Comprehension
• Willingness to travel.
• Interested in the training industry.

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.