Total 80 job vacancies by PTW

You will be responsible for the correct localization of video game content and other associated text into from English into Filipino. You will work following product specific guidelines to ensure the maximum linguist quality and adherence to all relevant conventions. You will be working as part of a team to produce high quality translations, either translating yourself or reviewing.

As a member of the Translation Team you will report into the Project Management team and must work closely with internal and external translators. As a Translator you have no direct reports.

Duties and Key Responsibilities

• Creates or helps create glossaries and style guides following pre-defined guidelines from the client.
• Creates or helps create characterization documents
• Carries out translation work following provided guidelines and instructions, including First Party terminology.
• Carries out revision work following provided guidelines and instructions, including First Party terminology.
• All work is carried out meeting the outlined deadlines and industry standard productivity figures.
• Provides linguistic feedback for work carried out externally.
• Works as part of a larger team of translators or revisers.

1. Must have at least one to experience in translation industry - English to Filipino (video games specific experience welcome) or proven use of FILIPINO language in a professional environment.
2. Excellent knowledge of business software applications (e.g. Microsoft Office)
3. Ideally knowledge of MemoQ
4. Ideally with experience working with TMS software (Plunet/XTRF)
5. Clear and effective communication skills (verbal and written)
6. Demonstrates proactivity
7. Good organization and problem-solving skills
8. Keeps a “can do” attitude and positive thinking

Qualifications

Translation or language-related BA studies or equivalent preferred e.g Bachelor of Arts in Filipino (AB FIL)

We are looking for an experienced Project Manager to join our Player Support Team, based in Japan. This is a fantastic opportunity to lead a remote team of 20+ to support a AAA gaming partner. You will lead 4 language-based teams, working closely with our client to drive quality and efficiencies in service delivery. Our preferred candidate would be a a gamer and have experience working the games industry.

Job description:

• Lead the daily operations of the team, managing, coaching, and supporting 4 team leads and their teams. .

• Proactively monitor and improve service levels through KPI tracking andanalysis, and implementing necessary changes, when required.

• Act as the main point of contact both internally and externally with partner, proactively communicating and escalating in a timely manner, when required ,

• Responsible forchecking and reviewing work and business reports before sending them to partner.

• Accountable for creating presentations to support weekly, monthly, and quarterly business reviews to report on the performance of the team, including sharing insights to support the data and highlight opportunities for improvement.

• Manage all staffing needs, including hiring, performance management, and vacation planning to ensure the team is running efficiently.

• Develop formal coaching plans and provide support to team members

• Ensure the team follows all company security guidelines and take required action, if necessary.

• Take on additional managerial tasks as needed.

• Flexibility for meetings that may fall outside regular hours due to time zone differences.

• Minimum of 4 years of customer service and/or technical support experience in a contact centre.

• Proven track record in managing and leading a small to mid-size team.

• Effective verbal and written communication skills in English (C1 Level)

• JLPT N1 fluency in Japanese or higher.

• Experienced in delivering excellent customer service via email and chat,

• Gamer or understanding of games and ability to provide in-depth gaming (PC/console/mobile) troubleshooting and support.

• Ability to create, analyse, and present information confidently

• Team management experience

• Team player mentality.

• Salary increase available

• Transportation expenses paid

• Free dress and hairstyle

• Various types of social insurance

• Annual paid leave system

• Full remote

About us:

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

PTW is seeking a proactive and detail-oriented HR Assistant to join our vibrant HR team. In this dynamic role, you will support various HR functions, ensuring the smooth operation of our HR processes.

As the HR Assistant, you will be an integral part of our team, providing administrative support for recruitment, onboarding, offboarding, employee records management, HR compliance, and employee engagement. You will have the opportunity to contribute to various HR initiatives that enhance employee experience and foster a positive workplace culture.

Key Responsibilities:

• Job posting, sourcing and initial screening of candidates. Provide summary of initial screening of candidates
• Track the employee and freelancers signed forms and check if it has been signed fully. Coordinate with L&D until completion of requirements during training or before live ops.
• Updating and maintaining employees and freelancers' records and database.
• Maintain and organize 201 files of all employees.
• Service invoice receiving. Coordinate with freelancers regarding the missing service invoice and errors on it.
• Maintain an inventory of supplies and equipment.
• Monitor the issued memos among Employees. Maintain sanction tracker and ensure it is updated.
• Provide support in employee engagement activities.

Education: Bachelor's degree in Human Resources, Psychology, Business Administration, or related field preferred.

Experience: Previous experience in an HR support role or administrative role is an advantage. With at least 1 to 2 years of HR experience

Skills:

• Excellent organizational skills with a high attention to detail.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to handle sensitive information confidentially.
• Knowledge of HR practices and employment law is a plus.
• Proactive and able to work independently as well as collaboratively.

• Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
• Perform Korean language translation and proofreading where necessary.
• Respond and support Korean players issues via chat and email, including but not limited to password resets and more.
• Business hours: Shift based - 11:00-20:00/12:00-21:00 - work 40 hours a week.
• Support 365 days a year including weekends and holidays (shift work)
• Must be based anywhere in Japan.

• Business level Korean.
• Native reading and writing skills in Korean.
• Experience in translation and/or localization is appreciated.
• Passionate about the video game industry.
• Strong logical thinking.
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective.
• Capable of analyzing and solving information accurately and swiftly within guidelines.
• Possesses a team player mentality.

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.
  

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

PTW is currently looking for a passionate Marketing Coordinator to join our crew. PTW has been a stalwart of external development in the video games industry for nearly three decades and is ready to add to our creative collaborative team. As the PTW family of brands grows, our marketing team needs to continue to expand too.

The ideal candidate for this role is excited about PTW and is ready to undertake marketing projects, supporting our digital presence, developing marketing content for local markets and helping to deliver promotional events and collateral for the business. The ideal candidate will be passionate for the “art” of marketing and the video game industry, and will have an abundance of ideas for delivering creative B2B marketing effectively.

You must bring forth a strong arsenal of techniques and methods to promote our services, and ready to be an integral part of our team. You will be working with our regional marketing leads, our in-house art, social and video teams, our content team and the business development leads.

• 2/3+ years of experience in marketing and/or project management, preferably in the games industry or in tech with social products or platforms.

• Bachelor’s Degree (or equivalent experience), in marketing, English, business or relevant discipline.
• A strong understanding of B2B marketing.
• Knowledge about games and the video game industry.
• Familiarity with digital marketing, including but not limited to social media, websites and web analytics.
• Proficient in Japanese copywriting and localization.
• Writing and proofreading creative copy, asset management and team coordination.
• Highly proficient in MS office (especially PowerPoint) and working knowledge of marketing software (e.g. CRM), Office365 and Google Suite.
• Working proficiency in English.
• Knowledge for design, video and PR would be a plus.
• Excellent communication and people skills.
• Strong organizational and time-management abilities.
• Creativity and commercial awareness.

• Permanent & Fulltime with Competitive Salary.
• Group Insurance Benefits coverage.
• Paid personal and sick leave.
• Flexible & remote work model.
• Company provided laptop and phone.
• Fun, diverse, inclusive and collaborative work environment.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

• Title: Sr Ongoing Relationship Manager, Game Services 
• Location: Tokyo, Yotsuya-sanchome 
• Department: Account Management, Game Services 
• Contract: Full-Time, Permanent

PTW is seeking an Ongoing Relationship Manager to oversee our existing business and drive new revenue growth within the video games industry in Japan. This individual must be a consultative, highly motivated Relationship Manager who can cultivate and build long-term relationships with developers and publishers, present PTW services, liaise with operations, negotiate contracts, and manage client relationships. 

This role is ideal for someone who is engaging, personable, enthusiastic, and results-oriented, with a keen eye for detail. Growth will be driven through relationship building and exceeding existing business revenue targets. The successful candidate will have a proven track record of surpassing expectations by cultivating and growing relationships. They will also have an in-depth knowledge of the video games industry, an understanding of the challenges clients face, and a genuine passion for games. 
Note: This is an individual contributor role, and candidates must have knowledge of video games. 

• What You’ll Be Doing 
• Managing relationships with our existing business accounts in Japan games services market. 
• Attending client meetings, presentations, trade shows, etc. 
• Presenting PTW services in line with client briefs. 
• Creating effective solutions that align with client requirements. 
• Cross-selling PTW services to our existing clients. 
• Collaborating with Delivery and support teams to maximize client engagement. 

• 5+ years of experience in account management. 
• Proven track record of exceeding targets through relationship building. 
• Excellent presentation, communication, and interpersonal skills. 
• Ability to forecast opportunities. 
• Self-motivated with strong organizational skills. 
• Motivation, creativity, adaptability, unquestionable ethics, integrity, and team player mentality. 
• Strong 360-degree strategic thinking. 
• Ability to influence and drive results in a complex business environment, including effective communication with all levels from senior executives to working groups across all functions. 
• Excellent communication skills in Japanese and English 
• Passion for video games.

• Permanent & Fulltime with Competitive Salary.
• Group Insurance Benefits coverage.
• Paid personal and sick leave.
• Flexible & remote work model.
• Company provided laptop and phone.
• Fun, diverse, inclusive and collaborative work environment.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

Communicate with secretaries of overseas parent company executives regarding corporate contract changes. Ensure signatures are obtained by deadlines, while also handling legal procedures at domestic legal affairs bureaus using English skills.

• Secretary Tasks:

Manage the Japan CEO’s schedule, arrange travel, and handle preliminary greetings when visiting overseas offices.

• Health and Safety Management:

Oversee health and safety management responsibilities, including hand-over processes.

• Invoice Processing:

Support accounting by handling invoice-related tasks.

• Additional Duties:

Security and Disaster Prevention: Manage disaster prevention responsibilities.

BCP Response: Consolidate and report information from various departments.

Reception Duties: Greet guests and handle reception tasks, including serving tea.

Employee Benefits: Manage company benefits-related duties.

Audit Responses: Assist in audit preparations and responses.

Event Organization: Plan and manage company events and group activities.

Workstyle Reforms: Collaborate with HR to create and revise work regulations.

General Administrative Tasks: Perform other general administrative duties as needed.

• Use Your English Skills:

This role involves frequent communication with overseas parent companies and group companies, often in English. You will arrange travel and greetings for executives and team members when traveling abroad and support overseas team members when they visit Japan. This position requires proficiency in reading, writing, and speaking English.

• Native-level Japanese proficiency
• Fluent in English
• No specific educational background required
• Experience in general affairs (no specific years required)

Ideal Candidate Profile:

• Interested in working across various fields
• Eager to utilize English skills in a professional setting
• Able to take initiative in their work

革新的なインタラクティブエンターテインメントを創造する人々との協力。

ダイナミックで起業家的な文化。

ビデオゲーム中心の環境。

契約社員*正社員への昇進が可能。

試用期間：3ヶ月 / 条件変更なし。

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

Client facing Sales for Voice Recording Services:

Provide voice recording services to clients using our state-of-the-art in-house Voice recording studio.

Key Duties

• Market Expansion: Conduct thorough research on customer and competitor trends, as well as new technological advancements in the domestic and international video game voice recording market.
• Develop and implement targeted promotional strategies for specific services or customer groups.
• Identify and engage potential target customers.
• Service Requirement Definition and Proposal: Conduct detailed client hearings to identify service requirements.
• Engage in proposal activities, including presentations and quotation submissions, leading to successful deal closures.
• Expand focus from predominantly Japanese game companies to include various other industries.
• Collaborate with domestic and international group companies to finalize service content based on client feedback.
• New Business/Service Planning and Development: Plan and develop new business ventures and services through market research, feasibility studies, business plan formulation, and leading launches.

• Over 5 years of experience in sales, client liaison, or production within the voice recording industry.
• Knowledge of player/customer support management.
• Excellent communication skills in Japanese with the ability to manage new projects independently, from appointment setting to service proposal and closing.
• Basic knowledge of using a CRM and PC software (Word, Excel)
• Proactive and responsible approach towards budget management.
• Passion for video games.
  

Preferred Qualifications:

• In-depth knowledge of the gaming industry or sales experience in the entertainment industry.
• Established network of contacts within the gaming industry.
• Experience in team coordination and team building.
• Business-level English proficiency (TOEIC score of 750 or higher).

Ideal Candidate:

• Language Requirements: Native-level proficiency in Japanese.

• Annual salary review.
• Eligibility for incentive bonuses.
• Transportation allowance (up to 50,000 yen).
• Business casual dress code.
• Comprehensive social insurance.
• Annual paid leave.
• Access to external welfare services.
• Refresh space with coffee machine and office convenience store.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

• Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
• Perform Korean language translation and proofreading where necessary.
• Respond and support Korean players issues via chat and email, including but not limited to password resets and more.
• Business hours: Shift based - 11:00-20:00/12:00-21:00 - work 40 hours a week.
• Support 365 days a year including weekends and holidays (shift work)
• Must be based anywhere in Japan.

• Business level Korean.
• Native reading and writing skills in Korean.
• Experience in translation and/or localization is appreciated.
• Passionate about the video game industry.
• Strong logical thinking.
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective.
• Capable of analyzing and solving information accurately and swiftly within guidelines.
• Possesses a team player mentality.

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.
  

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

部門: プレイヤーサポート 

チームリーダーとして、プレイヤーサポートエージェントを効果的かつ効率的にリードしながら、指導、育成、管理を行っていただきます。会社およびクライアントから提示されるガイドラインと手順が確実に遵守されるよう責任を持ち、マネージメントチームからアサインされたチームの運用に関わる業務全般を担当していただきます。 

主な業務内容 

• 日本または他地域に所属するプレイヤーサポートチームのチームリードと連携を取りながら、エージェントのパフォーマンスやリソースを適切に管理する（主なコミュニケーション言語は英語です）。 

• クライアントの担当窓口として、日々のオペレーションに関わるコミュニケーションを円滑に行う。 

• クライアントとのミーティングに参加し、チームのパフォーマンスやお問合せ状況を的確に報告する。 

• ミーティングに必要な資料の作成とデータの分析を主体的に行う。 

• 社内外のリソースを駆使して、チームのパフォーマンス（KPI）を評価する。 

• チームメンバーとの個別面談やパフォーマンスレビューを定期的に実施する。 

• チケットスパイク時の対策やエージェントのアロケーションを主体的に行う。 

• 安定したパフォーマンスが発揮できるよう、エージェントのモチベーションや健康管理を意識する。 

• サービス品質の監視と維持を徹底する。 

• チームのピープルマネージメントと効果的な組織運営をサポートする。 

• クライアントからの指示や要望に対してすみやかに対応する。 

• エージェントからエスカレーションされた案件に対して適切に対応する。 

• 上長の指示のもと、他チームとも連携し、自チームの改善に努める。 

応募条件 

• 日本語および英語での優れたコミュニケーションスキルをお持ちの方 

• ゲーム業界の仕事に対する強い情熱を持っている方 

• ゲームを日常的にプレイされている方 

• カスタマーサポート、カスタマーサービス、またはヘルプデスクなどのチームを管理した経験がある方 

• ライブチャット、メール、電話などのカスタマーサポートの業務経験がある方 

• 他地域の日英バイリンガルチームをリモート環境で管理した経験がある方 

• クライアントとのコミュニケーションに柔軟に対応できる方 

• エスカレーション対応やクレーム処理の経験が豊富な方 

• コンタクトセンターの運営および関連する指標（KPI）に対する深い理解をお持ちの方 

• 優れた組織力を発揮し、優先順位をつけて効果的に業務を遂行できる方 

• 優れたリーダーシップスキルを発揮できる方 

• エクセルなどを使ったデータ分析が得意な方 

• クライアントの要望に沿ってレポートやプレゼンテーション用の資料を作成できる方 

• Business casual dress code.

• Comprehensive social insurance.
• Access to external welfare services.
• Refresh space with coffee machine and office convenience store.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

• Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
• Perform language translation and proofreading where necessary.
• Respond and support players issues via chat and email, including but not limited to password resets and more.
• Business hours: Shift based - 11:00-20:00/12:00-21:00 - 40 hours a week.
• Support 365 days a year including weekends and holidays (shift work).

• Fluent reading and writing skills in English.
• Fluent reading and writing skills in Traditional Chinese.
• Business level reading and writing skills in Traditional Chinese.
• Experience in translation and/or localization is appreciated.
• Passionate about the video game industry.
• Strong logical thinking.
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective.
• Capable of analyzing and solving information accurately and swiftly within guidelines.
• Possesses a team player mentality.

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee
• Trial period: 3 months / No change in conditions.
  

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

音声収録の窓口担当】

・自社スタジオを利用した音声収録サービスをクライアントに提供します。

具体的には。。。

■市場の開拓

・国内外のゲーム音声収録における顧客／競合／新規技術サービス動向調査

・特定サービス又は特定顧客群に対する販売促進戦略／施策の立案及び実行牽引

・ターゲット顧客の特定

■サービスの要件定義・提案

・クライアントへのヒアリング、サービス要件の洗い出し

・クライアントに対する提案活動（プレゼンテーション、見積提示等）と案件受注に向けたクロージング

　※主に日本のゲーム会社とのやり取りが多くを占めていますが、今後ゲーム業界だけなく、業界の枠を越えた多方面へのアプローチも増えていく予定

・国内外のグループ会社、拠点と連携し、ヒアリング内容をもとにサービスの内容を固めていきます。

■新規事業／サービス企画・開発

・新規事業／サービスの企画・開発（市場調査／FS／事業計画書策定／ローンチを主導）

【必須】

■音声収録における営業経験や、クライアントとの渉外経験5年以上もしくは、音声収録で制作担当経験がある方

　プレイヤー/顧客サポート管理に関する知識がある方

■コミュニケーション能力の高さ

　新規案件にアンテナを張り、アポイント、サービス提案からクロージングまで、ほとんど支援なしに行える能力がある方

■基本的なCRMやPCの知識（word、excel）

■予算に対して能動的に動き、責任をもって取り組める方

■ゲームが好き

【優遇】

○ゲームに詳しい、またはエンタメ業界での営業経験

　ゲーム業界のコンタクトネットワークがある方

〇チームコーディネーション、チームビルディング経験

〇ビジネスレベルの英語力　TOEIC750点以上（目安）

【こんな方をお待ちしています】

◇チームワークを大切にできる方

◇自分で考えて行動できる方

◇数字とクオリティを重視しながらスケジュールを厳守できる、バランス感覚のある方

【語学】

・日本語ネイティブレベル

■賃金改定年1回

■インセンティブボーナス対象

■交通費規定内支給（上限5万円）

■服装ビジネスカジュアル

■各種社会保険完備

■年次有給休暇制度

■外部福利厚生サービス加入

■リフレッシュスペース完備、コーヒーマシン、オフィスコンビニ設置

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

Client facing Sales for Voice Recording Services: - Audio Sales

Provide voice recording services to clients using our state-of-the-art in-house Voice recording studio.

Key Duties

• Market Expansion: Conduct thorough research on customer and competitor trends, as well as new technological advancements in the domestic and international video game voice recording market.
• Develop and implement targeted promotional strategies for specific services or customer groups.
• Identify and engage potential target customers.
• Service Requirement Definition and Proposal: Conduct detailed client hearings to identify service requirements.
• Engage in proposal activities, including presentations and quotation submissions, leading to successful deal closures.
• Expand focus from predominantly Japanese game companies to include various other industries.
• Collaborate with domestic and international group companies to finalize service content based on client feedback.
• New Business/Service Planning and Development: Plan and develop new business ventures and services through market research, feasibility studies, business plan formulation, and leading launches.

• Over 5 years of experience in sales, client liaison, or production within the voice recording industry.
• Knowledge of player/customer support management.
• Excellent communication skills in Japanese with the ability to manage new projects independently, from appointment setting to service proposal and closing.
• Basic knowledge of using a CRM and PC software (Word, Excel)
• Proactive and responsible approach towards budget management.
• Passion for video games.
  

Preferred Qualifications:

• In-depth knowledge of the gaming industry or sales experience in the entertainment industry.
• Established network of contacts within the gaming industry.
• Experience in team coordination and team building.
• Business-level English proficiency (TOEIC score of 750 or higher).

Ideal Candidate:

• Language Requirements: Native-level proficiency in Japanese.

• Annual salary review.
• Eligibility for incentive bonuses.
• Transportation allowance (up to 50,000 yen).
• Business casual dress code.
• Comprehensive social insurance.
• Annual paid leave.
• Access to external welfare services.
• Refresh space with coffee machine and office convenience store.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

• カスタマーサービス業務のサポート、評価、監視、結果の分析、変更の実施を含むがこれに限定されない。
• 必要に応じて（JP-EN、EN-JP）の言語翻訳および校正を行う。
• チャットやメールを通じて、パスワードリセットを含むがこれに限定されないプレイヤーの問題に対応し、サポートする。
• 勤務時間：シフト制 - 11:00～20:00 / 12:00～21:00 - 週40時間、週5日勤務。
• 週末や祝日を含む365日サポート（シフト勤務）

• 日本語のネイティブレベルの読解力およびライティングスキル。
• ビジネスレベルの英語力。
• 翻訳および/またはローカライゼーションの経験があることが望ましい。
• ビデオゲーム業界への情熱。
• 強い論理的思考力。
• カスタマーサービス（あれば尚可）および/またはビデオゲーム、旅行サポート、ヘルプデスク、技術サポーの経験（メールコンタクトセンター環境での）。
• メールやチャットを通じて優れたカスタマーサービスを提供できること。
• ゲーマーの視点からゲームを理解できること。
• ガイドライン内で正確かつ迅速に情報を分析し、解決する能力。
• チームプレイヤーの精神を持つ。

• 革新的なインタラクティブエンターテインメントを創造する人々との協力。
• ダイナミックで起業家的な文化。
• ビデオゲーム中心の環境。
• 契約社員*正社員への昇進が可能。
• 試用期間：3ヶ月 / 条件変更なし。
  

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

• Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
• Perform language translation and proofreading where necessary.
• Respond and support players issues via chat and email, including but not limited to password resets and more.
• Business hours: Shift based - 11:00-20:00/12:00-21:00 - 40 hours a week.
• Support 365 days a year including weekends and holidays (shift work).

• Fluent reading and writing skills in English.
• Fluent reading and writing skills in Traditional Chinese.
• Business level reading and writing skills in Traditional Chinese.
• Experience in translation and/or localization is appreciated.
• Passionate about the video game industry.
• Strong logical thinking.
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective.
• Capable of analyzing and solving information accurately and swiftly within guidelines.
• Possesses a team player mentality.

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee
• Trial period: 3 months / No change in conditions.
  

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.