Total 57 job vacancies by Global Payment Holding Company

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Minimum Qualifications

• Associate’s or Bachelor’s Degree a plus
• Sales experience, especially in merchant or Financial Services
• Ability to develop new business through prospecting and cold calling
• Highly motivated to succeed in a performance driven environment
• Excellent written communication and verbal communication skills
• Track record of success and quota achievement
• Computer literacy (Internet Browsing, Microsoft Outlook, Email)
• Knowledge of merchant and bank products/services and/or payment sales experience
• Outstanding sales, business development and negotiating skills
• Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
• Ability to multitask and change direction in ever changing payment processing environment
• Strong communication including oral and presentation skills
• Experience with Salesforce a plus

Essential Functions

• Lead Prospect, qualify and develop sales ready leads through targeted, outbound calling and emails
• Engage key decision makers to schedule
• Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
• Meet monthly Sales Opportunity quotas

The US base salary for this full-time position is $20/hr + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

As a QA Automation Manager you will manage the team responsible for creating and maintaining all automation tests along with automating the pipeline they run through.  These tests should cover all new features being developed along with all regression tests, where applicable.  The manager must be technical, analytical and creative, always adjusting to the changes and looking for improvements, keeping Quality at the highest priority.  They must work towards ensuring our software, procedures and employees meet the needs of our clients and company audits.  The manager also must have excellent communications skills for communicating expectations to employees, collaborating with other teams, provide coaching, and deliver status updates.  

This management role is a working manager role who will also be responsible for coding automation tests, code reviews, executing tests and to stay current on the ever changing software.  The team manager will be the go to resource for all team members also ensuring that all members have the resources they need to perform their job, and assist in ensuring that TouchNet releases quality products on time.  You will be the team driver of functional automation tasks and ensuring that progress is being made to replace manual tests with automation.

QA Manager Responsibilities:

• Set and drive automation goals for the department

• Design, implement and improve company automation framework

• Responsible for managing automation test environments, ensuring software and test data is acceptable for the testing performed.

• Responsible for building and maintaining the pipeline that executes the automation tests

• Creating java based automation test cases and performing code reviews on team members tests, providing solid feedback where needed.

• Analyze data in order to find areas for growth

• Responsible for hiring and driving the training for new employees

• Accountable for motivating, coaching and correcting employees

• Produce status reports for senior management to demonstrate progress on projects

• Formulate strategies to increase productivity

Required Skills and Experience:

• BS/BA degree (Computer Science, Engineering, Math, Business/CS or related) or relevant experience in lieu of a degree may be considered

• 5 + years of experience in leading a strong technical team.

• Expertise coding with Java and experience with SQL

• Expertise using Selenium and Selenide

• Strong verbal and written communication skills, and have demonstrated experience of effectively engaging with Product Development, IT and Software Ops teams.

• Solid experience adapting automation methodologies and industry-standards

• Experience with routinely interfacing with software developers and other team managers on “upstream” process improvements and key activities that lead to more efficient “downstream” QA system testing.

• Proven ability to develop an automation framework, or relevant experience in creating automated tests for web driven testing along with automated scripts for API testing

• Attention to detail including precise and effective documentation and managing multiple priorities simultaneously

• History of teamwork and willingness to roll up one’s sleeves to get the job done and to wear multiple hats

• A desire to help others be successful and achieve their best

Preferred Qualifications and Experience:

• Microservice automation experience

• Experience with GCP, AWS, or Azure

• Experience with CI/CD, github, Intellij, Docker, Maven

• Experience with Jira & TestRail integration

TouchNet, a Global Payments Company, is committed to Diversity, Equity, and Inclusion (DEI). As “Champions of Inclusion,” we are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is integral to our culture, and we are passionate about building and sustaining an inclusive and equitable working and learning environment.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Generates revenue through sales to new and/or existing key accounts within a geographic area or market. Collects information to better understand business issues, problems, and opportunities and to identify sales prospects. Prepares quantitative, qualitative, and financial data for use in pricing and sales presentations. Ensures sales plans and key account strategies are implemented and sales/financial goals are obtained.

What Part Will You Play?

• With significant support from internal resources and leadership, researches target prospects and develops pipeline in the assigned territory, assigned portfolio or with assigned accounts for new sales and/or for existing sales. For existing clients, conducts penetration analysis and reviews influencing factors and strategy of client to determine action plan. For new sales, identifies business opportunities, conducts cold calls and determines which relationships to nurture. For North America Segment, typically handles 100k or less accounts on file and typical accounts would include small community banks or small credit unions. For the Merchant Segment, typically leads the work of smaller customers, such as Independent Sales Organizations (ISOs) or Bank Acquirers with 10k or less Merchants.
• Acts as a front line sales person. Seeks support internally in order to effectively nurture old and new relationships, to execute and create the cold call plan, and to establish the relationship plan for new and existing business on a smaller scale. With guidance from more experienced internal resources, develops an understanding of the territory, conducts sufficient research, determines the appropriate timing for the client contact and determines the appropriate contacts for prospects.
• Creates, maintains and sustains Strategic Sales Plan (SSP) for identified top prospects in assigned area or accounts. Is responsible for closing the sale. Needs general guidance for closing deals and identifies internal resources for assistance with SSP.
• Creates the solution design plan. Sizes the work needed for the conversion and helps client understand the work effort for the transition and the correct mix to offer. Assesses the customer's business and reviews solution design options with the client, considering the client's vision, goal, objectives, pain points and target state and makes recommendations for the delivery option. Requires a tremendous amount of support for the large or mega prospects and may need guidance with the smaller prospects, such as small credit unions or small banks.
• With guidance from internal resources, creates and modifies the sales project plan with the intent to close the sale. Conducts stage assessments from time to time with assistance. Identifies and orchestrates the correct internal resources, such as within pricing, IT, implementation, etc. to meet with the client at the appropriate time based on the objectives of the client. Conducts ongoing communication with various internal groups regarding the client and makes request for assistance with the sales project plan as needed.
• Understands the dynamics of the industry, is knowledgeable regarding key trends in the market and discusses with clients current product offering and developing products, including mobile app developments, chip cards, etc. Participates with more experienced internal resource who conducts consultative thought leadership with prospects and helps client with possible solution design.
• Supports the negotiation of the master agreements and service level agreements. May negotiate for small prospects, such as small community banks or small credit unions, but will need support in crafting business terms, etc.
• With support from internal resources, manages the sales presentation and sales process, including identifying the objectives of the meeting, setting the agenda, and following-up on action items, as needed. Identifies internal resources to attend the meeting with the prospect to assist with questions, etc.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Typical fields include Communication, English, IT, or Engineering; Combination of relevant training and/ or experience in lieu of degree
• Minimum 2-3 Years Relevant Exp
• Experience in industry

Preferred Qualifications

• Master's Degree
• Business

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
• Negotiation Skills - Ability to close a deal
• Interpersonal/Communication Skills/Building Relationships - Orchestrate work across internal and external teams
• Presentation Skills - Present sales presentation and sales process to client

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

TouchNet, a Global Payments Company, located in Lenexa, KS is seeking a Sr. Software Engineer to join our growing team! In this role you will be responsible for full lifecycle development in a C++ and Java environment.

Responsibilities:

• Participate in all phases of the software development life cycle utilizing Agile Scrum methodology in the creation of new software products.
• Collaborate with business analysts, product managers and other development engineers in the design and evolution of software solutions that support any and all types of financial transactions in higher education.
• Adhere to the highest standards to insure the security and reliability of our applications
• PCI DSS-compliant development and code review
• Ability to interact with key customers during development, provide Tier III level support in problem resolution, and receive product feedback from customers at our bi-annual user conference
• Limited on-call work hours; work-life balance is a priority at TouchNet

Minimum Qualifications:

• A minimum of five years strong software engineering experience
• Expertise with C++ and Java
• Strong Object Oriented programming skills
• A passion for learning new technologies
• Ability to work well within a team
• Excellent communication skills, both written and oral
• BS/BA degree (Computer Science, Engineering, Math, Business/CIS or related) or relevant experience in lieu of a degree may be considered

Preferred Qualifications:

• Seven years of experience with C++, Java, and SQL
• Payment industry/financial transaction experience
• Payment API experience
• Understanding of PCI compliance
• Consuming REST and SOAP services.
• Microservice development experience
• Spring Boot
• Experience with GCP, AWS, or Azure. 
• EJB
• ORM, Hibernate, JPA, and SQL
• Experience working with higher education institutions
• Confluence, JIRA, SVN, Git, FishEye, Crucible, Maven, Jenkins, JUnit, Balsamiq, and Microsoft Office
• Agile methodology

About TouchNet 

TouchNet is a leading provider of integrated, comprehensive, and secure commerce and credential solutions for colleges and universities. Institutions of higher education rely on TouchNet to unify and secure payments, permissions, and other related business transactions campus-wide. TouchNet’s unmatched integration, transparency, and security give institutions greater control over transactions, costs, and compliance, while providing greater operational efficiencies and self-service access to real-time information. TouchNet is a Global Payments company. (NYSE: GPN) 

TouchNet, a Global Payments Company, is committed to Diversity, Equity, and Inclusion (DEI). As “Champions of Inclusion,” we are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is integral to our culture, and we are passionate about building and sustaining an inclusive and equitable working and learning environment.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Conducts operational, compliance, and financial audit and advisory engagements of domestic and/or international operations and providing sound project management. leads the planning and execution, reporting and follow-up of audit engagements. Develops, monitors and assists in executing the testing strategy for audit engagements.

What Part Will You Play?

• Leads the day-to-day tactical execution of audit and advisory engagement projects. Assists with the implementation and adjustment of project plans to ensure delivery in accordance with established project budgets and timelines. Participates in department-wide process improvement initiatives and special projects.
• Provides first level review of work paper documentation to ensure the retained documentation supports the audit work performed. Prepares or assists the project manager in preparing formal audit reports. Partners with the project manager to assess the adequacy of the corrective action(s) taken by management, stakeholders, or process owners to improve governance, risk management, and control issues.
• Leverages understanding of the organization to provide value-added audit solutions and apply industry best practices. Assists less experienced auditors with the interpretation of applicable laws, regulations, compliance standards and audit methodologies. Begins to act as an information source within the department.
• Tracks and reports project status and milestones to project leadership and/or management. Discusses audit results, their impact and recommendations for corrective actions with the project manager and/or management.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Accounting, Operations, IT or related degree or equivalent training or experience in lieu of degree
• Typically Minimum 4 Years Relevant Exp
• Related work experience

Preferred Qualifications

• Typically Minimum 6 Years Relevant Exp
• Accounting, Operations, IT or related professional auditing experience. Experience in a recognized process improvement discipline (Six Sigma, Lean ISO, etc.)
• Professional Certification (CIA, CPE, CFE, CISA, etc.)

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
• Industry knowledge - Knowledge of the financial industry
• Audit knowledge - Experience with industry audit standards
• Project Management - Ability to organize and manage multiple projects and resources simultaneously

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Job Description

Summary of This Role

What Part Will You Play?

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Typically Minimum 6 Years Relevant Exp
• Experience in industry

Preferred Qualifications

• Master's Degree

What Are Our Desired Skills and Capabilities?

• Negotiation Skills - Ability to close a deal

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

What Part Will You Play?

• Delivers against sales & revenue targets across multiple clients in a portfolio. Creates and manages client growth plans designed to maximize revenue. Prepares and delivers sales presentations to Exec. level stakeholders, Translating the sales plans and strategic marketing plans into recommended regional strategies. Identifies and initiates cross selling efforts. Consults with Finance to address pricing requests, changes to existing pricing & new services ensuring contractual accuracy before billing is initiated. Monitors & enforces aged debt, monetary disputes or billing adjustments with clients. Administers monthly client invoices to ensure timely and accurate invoicing across all lines of business & third parties. Provides regular updates to Finance and Executive Management on progress towards financial goals
• Manages client relationships across all products and services. Develops relationships with multiple levels of client leadership, augmenting the clients' business, satisfaction, and growth. Leads and ensures retention and long term relationships with clients based on strategic direction of client' business. Develops and executes client survey action plans. Establishes knowledge across the enterprise to ensure stakeholders at all levels have maximum understanding of the client, equipping them to facilitate strong partnerships.
• Executes on full contract life cycle. Leads, controls and facilitates, while consulting with Finance and Legal on all contract renewal negotiation including legal and executive endorsement for proposed contract commercials terms and P&L. Manages and enforces all contract addenda (incl. contract summaries), schedules and SLAs. Communicates client audit requirements and contractual terms to ensure they are effectively controlled and reported. Ensures all corporate policies on Info Sec, security breaches, Disaster Recovery and Business Continuity are all regularly communicated and managed with the client in accordance with contractual commitments.
• Serves as client advocate and acts as escalation point to coordinate resolution of service incidents and technical issues that pose substantial customer, regulatory or financial impacts. Available 24 hours a day, 7 days a week. Shares knowledge across the organization to ensure stakeholders have understanding of the client. Works with management , technical, and business areas to set priorities for work efforts and to build cross functional teams to support the clients needs. Apply functional, business or industry knowledge in order to adapt, modify or establish processes or procedures as needed to resolve situations or business opportunity.
• Leads and/or participates in regular client meetings to ensure requests, incidents and projects are being completed on schedule and with quality. Monitors daily operational indicators and identifies additional needs required to provide quality client support. Oversees the deliverables from processes for content, accuracy, trends, areas for improvement and potential system impacts.
• Plans, prepares, and manages to annual budget for one or more areas of responsibility to include employee expense, travel, training, tools, equipment, and resources to maintain a high level of platform dependability and client service. Collaborates with business partner leaders to forecast capitalized labor and manage team(s) to manage to plan.
• Achieves the highest value service from vendors and oversees vendor performance evaluation based on established performance metrics. Performs comprehensive monitoring of the procurement, contracts, and evaluation of products, materials, and services. Engages with Chief Procurement Officer to review supplier status.
• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 10 years

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

The Customer Insights team provides Global Payments’ International Sales Regions and Software Vertical Markets with insights into their business performance utilizing Customer Experience (CX) strategies via survey campaigns driven by Medallia. The Customer Insights team takes that data and provides Sales and Operations feedback aimed at driving literal Client Success, supporting our company’s goal to provide a best in class experience to our clients, and stay on the pulse of what our clients are facing due to macroeconomic forces in the economy versus how our pricing and products support them. 

The Market Research Analyst acts as a storyteller for the data we receive from our customers. We combine data from multiple sources and need to be interpreted in a way that drives actionable insights for our stakeholders. Assist our other analysts in taking reports from both Medallia and Google sheets to guide and tell the story. Other systems we use that you could build reports, generate exports, or use in storytelling would be in Salesforce or other CRMs, call listening software (currently Verint), and analytic tools (such as TDT).

What Part Will You Play?

• Be responsible for data analysis and data sets related to all customer experience activities within the organization

• Collect, analyze and create reports for key commercial business reviews and for tracking customer experience performance.  This is done by using impactful dashboards and effective visualizations that provide actionable information to allow the business to draw conclusions and devise action

• Assisting our other analysts in building reports for qualitative and quantitative research

• Telling the story by using data for proactive outreach and process improvements

You will be successful in this role if you are:

• An organized, energetic, self starter who loves to run with an idea and add their own take while pursuing the team and company goal.

• Intellectually curious - seeks out data that is the foundation of a storyline, and then are adept at building and telling that story

• Appreciates telling the story for our customers through the data and analytics we have

• Proficiency in querying, joining, and manipulating raw datasets for analysis

• Experience with building reports and dashboards

• Familiar with pulling exports from various CRM platforms

• Comfortable with compiling data from multiple sources to drive actionable insights

• Someone who loves utilizing technology to deliver results

• Experience in business analytical writing or storytelling with data

• Proficient in Google Sheets or Excel. Knowledge of data analytic formulas a plus

Minimum Qualifications

• Bachelor's degree in Science, Technology, Mathematics, Business Administration, Economics, or in a STEM related degree preferred

• Proficient in Google Sheets or Excel

• Prefer this role to be based in Lindon Utah, but open to remote. May require travel - approximately 5% domestically at most

Preferred Qualifications

• Knowledge of data analytic formulas a plus
• Experience in business analytical writing or storytelling with data
• Training within CX or CX certifications
• Proficiency in querying, joining, and manipulating raw datasets for analysis
• Familiarity with Medallia or Qualtrics

The US base salary for this full-time position is Starting at $50,000 + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Job Summary

The Marketing Automation Manager will join the Marketing Technical Operations team, reporting to the Senior Director of Marketing Tech Ops. This role will build, execute, and maintain marketing automation programs in Pardot, inclusive of emails, nurture programs, lead scoring updates, landing pages as well as list and database management.

The Marketing Automation Manager will collaborate with several different teams across the business on various marketing campaigns, lead acceleration strategy, and campaign implementation. This individual will execute programs and report on metrics to ensure proper database management, lead flow, routing, and progression.

Responsibilities

• This is a highly specialized role that requires deep knowledge of marketing automation systems and CRMs

• Build and deploy campaigns and programs in Pardot; maintain and track database performance, and provide support for operations initiatives

• Manage prospect database in conjunction with peers, including creating dynamic lists and segmenting data

• Improve database quality via enrichment, standardization, and deduplication

• Have a clear understanding of lead scoring and make recommendations for improvement

• Build, review, and optimize recurring and triggered email programs

• Implement and advise on email features and capabilities including targeting, personalization, database segmentation, and email templates

• Deploy email testing; improve open rate, CTR, engagement, and conversion

• Collaborate with other team members on Pardot best practices, email design, testing, and audience segmentation

• Stay current with best practices and industry standards related to spam compliance and data privacy regulations

• Support business stakeholders with list acquisition as needed

• Support system and data migration projects as needed

Job Requirements

• At least 5 years of marketing experience, especially in email marketing and database management

• Required knowledge of database marketing, list management, lead acceleration, and email marketing

• Extensive knowledge of Pardot, HTML, and Salesforce

• Experience and knowledge in segmentation, data structure, and database health

• Exceptional people skills with the ability to work well with others and guide recommendations

• Exceptional communication skills, both written and verbal

• Excellent problem-solving and decision-making skills

• Experience with payments, point of sale, ecommerce, or SaaS preferred

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Carry out procedures to ensure that all applications under test (AUT) meet organizational standards and end-user requirements. Thoroughly test software to ensure proper operation and freedom from defects. Document and work to identify all problems to ensure resolution. Report progress on testing and problem resolution to appropriate parties. Devise improvements to current procedures and develops models of possible future configurations. Perform work flow analysis and recommends quality improvements.

What Part Will You Play?

• Conducts online, batch and data verification testing (checked for accuracy and inconsistencies after data migration is done) of the system and validates test results. Creates test designs based on project requirements and acts in a consultant capacity for other team members in the department on testing software techniques. Serves as Subject Matter Expert (SME) when answering questions or providing guidance on complex projects (as defined by the client) to internal and external customers (i.e. other departments, clients). Designs complex contingency plans as needed. Coordinates with technical and business resources to identify and resolve complex issues or system defects discovered during testing.
• Provides expert advice and interpretation of requirements to design in-depth testing strategies (testing objective, methods of testing new functions, total time and resources required for the project, and the testing environment) for internal/external clients (i.e. technical and functional designs). Demonstrates extensive knowledge and understanding of structured analysis and design as it relates to the testing design. Recognizes the interrelationships between the various functional components of the system (i.e. collections, posting, and authorizations) and the business, technical and project requirements to determine the appropriate testing methodology to use during test execution and validation. Performs risk assessment and analysis requirements for integrated testing. Coordinates and provides expert instruction on appropriate test designs, plans and strategies to ensure that new functionality does not adversely affect current software functionality.
• Provides SME advice, interpretation and analysis on design processes aimed at increased efficiency, performance and reliability (automation, load and performance) and use of automated testing tools to create, design and execute test plans. Consults with technical resources in the testing environment when making decisions regarding the best use of test automation tools.
• As the SME, collaborates and partners with stakeholders, business, developers and test analysts to develop complex test plans, conditions and cases (set of inputs, execution preconditions, and expected outcomes developed for a particular objective, such as to exercise a particular program path or to verify compliance with a specific requirement) to be used in testing. Uses experience to make insightful and logical decisions on plans, conditions and cases. Develops, administers and recommends best practices to perform specialized and in-depth test data conditioning and execution of test sets. Communicates with manager on a regular basis (project requirements, issues resolutions, etc.), and disseminates information to project sponsors, business analysts, and programmers. Evaluates, interprets and provides guidance on the various components of systems, applications and multiple environments and advises leadership on complex issues.
• Provides SME interpretation on developing non-routine documentation of test/defect reports and uses experience and expertise to follow more difficult and intricate defects through to resolution and closure. Reviews documentation such as business and technical specifications in order to ensure that the documentation is updated and accurate.
• Maintains, administers, interprets and communicates procedures, methodology and/or application standards to include payment card industry and security related compliance according to how they are applied in testing activities.
• Provides guidance to Test Analysts and advises leadership on complex issues. Provides the highest level of business/technical expertise, providing both internal and external consulting services; plans, conducts, and executes research and/or development work on more complex projects necessitating the origination and application of new and unique approaches.
• As the Subject Matter Expert, (SME) acts as a single point of contact for large and / or highly complex client projects with regard to test activities and provides expertise to other Test Analyst. . Coordinates the test activities assigned to the test team to include, reviewing of client test plans cases and scripts, prioritizing test execution when necessary and providing feedback to internal and external clients.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; additional experience in lieu of degree will be considered
• Typically Minimum 8+ Years Relevant Exp
• Relational databases, Bankcard industry knowledge and IBM Rational tools

Preferred Qualifications

• International Software Testing Qualifications Board (ISTQB) Certification

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review may exist at this level.
• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
• Supervision - Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
• IBM Mainframe Systems - TSO, JHS, CICS
• Software Tools - HP Quality Center, IBM Rational Quality Manager, IBM File Manager, Microsoft Office Suite, HP Quick Test Professional/Unified Functional Testing, SoapUI, Soap Sonar, HP Service Test, MS Visual Studio, HP Performance Center/Load Runner, Jmeter, IBM Rational Team Concert, Selenium, Eclipse, SQL Profiler, Putty, Toad, Junit and Nunit Testing Frameworks, Application Lifecycle Management Tools, Paragon Fast Test, Agile, Scrum, Waterfall

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Carry out procedures to ensure that all applications under test (AUT) meet organizational standards and end-user requirements. Thoroughly test software to ensure proper operation and freedom from defects. Document and work to identify all problems to ensure resolution. Report progress on testing and problem resolution to appropriate parties. Devise improvements to current procedures and develops models of possible future configurations. Perform work flow analysis and recommends quality improvements.

What Part Will You Play?

• Conducts online, batch and data verification testing (checked for accuracy and inconsistencies after data migration is done) in assigned functional area(s) and creates test designs according to project requirements. Effectively uses the different types of testing techniques (i.e. positive, negative, regression) while performing test analysis on moderate level project requirements (as defined by the client) and identifies/reports issues as appropriate.
• Analyzes requirements necessary to design testing strategies (testing objective, methods of testing new functions, total time and resources required for the project, and the testing environment) for internal/ external clients (i.e. technical and functional designs) and develops knowledge and understanding of structured analysis and design (define user needs) as it relates to the test design.
• Utilizes identification and design processes to increase efficiency, performance and reliability (automation, load and performance). Demonstrates a working knowledge of the use of automated testing tools and executes manual and automated tests.
• Works with stakeholders, business, developers and test analysts to develop test plans, conditions and cases (set of inputs, execution preconditions, and expected outcomes developed for a particular objective, such as to exercise a particular program path or to verify compliance with a specific requirement) to be used in testing, and performs test data conditioning and execution of test sets. Works with programming to condition accounts and execute special testing requirements for test validation. Demonstrates a base knowledge of using multiple environments to validate test conditions and review data values by explaining the various components of systems and applications to leadership.
• Documents test results and creates detailed and accurate defect reports. Follows all defects through to resolution and closure.
• Applies a basic knowledge of procedures, methodology and/or application standards to include payment card industry and security related compliance to testing activities.
• Acts as a single point of contact for assigned small, less complex client projects with regard to test activities. Coordinates the test activities assigned to the test team to include, reviewing of client test plans cases and scripts, prioritizing test execution when necessary and providing feedback to internal and external clients.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; additional experience in lieu of degree will be considered
• Typically Minimum 2 Years Relevant Exp
• Relational databases, Bankcard industry knowledge and IBM Rational tools

Preferred Qualifications

• Typically Minimum 4 Years Relevant Exp
• Relational databases, Bankcard industry knowledge
• Working towards the International Software Testing Qualifications Board (ISTQB) Certification

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Software Tools - JIRA, qTest, Microsoft Office Suite, HP Quick Test Professional/Unified Functional Testing, SoapUI, Soap Sonar, HP Service Test, MS Visual Studio, HP Performance Center/Load Runner, Jmeter, Selenium, Eclipse, SQL Profiler, Putty, Toad, Junit and Nunit Testing Frameworks, Application Lifecycle Management Tools, Paragon Fast Test, Agile, Scrum, Waterfall

The US base salary for this full-time position is Starting at $57,000 + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.