Total 57 job vacancies by Global Payment Holding Company

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Immerse, Explore, and Impact the Universe of Payment Solutions by expressing your interest in the Global Payments 2024 Summer Internship Program. Spanning the course of 10 weeks,  from June 3rd - August 9th, this program is available to sophomore-graduate students currently enrolled in a college or university. This internship program will be primarily based in Atlanta, GA, and Oklahoma City, OK.

Throughout the program, you will have the opportunity to complete a capstone project, participate in professional development sessions, and receive mentorship. Apply today to the Global Payments Internship program to immerse yourself, explore new horizons, and make a meaningful impact on the future of payment solutions! 

Thanks for your interest in a career with Heartland! We are looking for team members who demonstrate our values of care, focus, and quality to join our corporate team. Heartland has offices all over the U.S., and we are proud to be consistently ranked one of the country’s Best Places to Work. Benefits include highly competitive compensation, full medical and dental coverage, flexible schedules, a casual work environment, extensive training and professional

development, as well as an emphasis on work-life balance. Apply today to learn more about Heartland and how you’d be a great addition to our team.

Summary

Heartland’s Governance, Risk and Compliance teams are looking for a promising entrepreneur to join our strong team for Summer 2024! As an intern for the Governance, Risk and Compliance teams, you will work in a high paced, team oriented environment. The work will surround various tasks relating to researching and analyzing payroll and tax compliance topics, participating in process improvement projects, investigating privacy incidents, and assessing credit/risk profiles of Heartland customers.

Your contributions will impact our organization and your feedback and ideas will be welcome. 

What will you be doing?

• Support team projects 

• Analyze and reconcile records

• Data input and validation  

• Conduct research and resolution to payroll tax related matters

• Provide excellence in client service both internal and external

What are the requirements?

• Rising Sophomore to Graduate Student currently enrolled in a college or university

• Detail oriented

• Strong problem solving skills

• Ability to switch between tasks efficiently

• Ability to think critically about processes

• Excellent verbal and written communications 

• Willingness to learn new skills

• Familiarity with Google programs and email

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Immerse, Explore, and Impact the Universe of Payment Solutions by expressing your interest in the Global Payments 2024 Summer Internship Program. Spanning the course of 10 weeks,  from June 3rd - August 9th, this program is available to sophomore-graduate students currently enrolled in a college or university. This internship program will be primarily based in Atlanta, GA, and Oklahoma City, OK.

Throughout the program, you will have the opportunity to complete a capstone project, participate in professional development sessions, and receive mentorship. Apply today to the Global Payments Internship program to immerse yourself, explore new horizons, and make a meaningful impact on the future of payment solutions! 

Summary

Heartland’s Client Services Operations team is looking for a promising entrepreneur to join our strong team for Summer 2024! As an intern for the Client Services team, you will work in a high paced, team oriented environment. The work will surround various tasks relating to supporting our clients during their time with Heartland Payroll Solutions. Your contributions will impact our organization and your feedback and ideas will be welcome. 

What will you be doing? 

 ● Learn all of Heartland’s Payroll System and support basic clients with varying levels of sophistication. 

● Shadow Payroll Specialist to learn about how the team drives client engagement by being the single point of contact for the client 

● Data input and validation 

● Analyze and reconcile records 

● Ability to think critically about processes and procedures 

● Support team environment - Will often work with sales people and employees from other departments both regional and non-regional. 

● Provide excellence in client service both internal and external 

What are the requirements? 

●​ Rising Sophomore to Graduate Students currently enrolled in a college or university 

● Currently enrolled in a related degree program (B.S. or Master’s degree) from an accredited college or university 

● Detail oriented 

● Teamwork oriented 

● Strong problem solving skills  

●   Ability to multitask 

● Excellent verbal and written communications

● Willingness to learn new skills 

● Be creative, curious, and ask questions

● Familiarity with Google programs and email   

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Immerse, Explore, and Impact the Universe of Payment Solutions by expressing your interest in the Global Payments 2024 Summer Internship Program. Spanning the course of 10 weeks,  from June 3rd - August 9th, this program is available to sophomore-graduate students currently enrolled in a college or university. This internship program will be primarily based in Atlanta, GA, and Oklahoma City, OK.

Throughout the program, you will have the opportunity to complete a capstone project, participate in professional development sessions, and receive mentorship. Apply today to the Global Payments Internship program to immerse yourself, explore new horizons, and make a meaningful impact on the future of payment solutions! 

Qualifications:

• Rising Sophomore to Graduate Students currently enrolled in a college or university.
• Interns must be willing to attend a two-day orientation on Eastern Standard Time. 
   

Summary

Are you looking to break into the Human Resources field and build a network of HR professionals? Are you wanting an opportunity to contribute to real, business impacting projects? We are looking to provide an intern with hands-on exposure within multiple areas of the Human Resources organization. If this sounds interesting, we have the perfect internship for you!

Global Payments is looking for a paid Human Resources Intern to participate in a 10-week, rotational summer internship program. The Global Payments HR Intern will rotate through the HR Centers of Expertise that may include Benefits, Compensation, HR Information Systems, Payroll, and Shared Services. The HR Intern will work closely with HR Leads on various project work focused on improving business effectiveness. As you “Immerse Yourself Into The World of Payments”,  training and development opportunities will be offered to build knowledge, skills, and abilities.

What will the summer rotational program include?

• Be a part of a FinTech intern network within Global Payments, where you will have the opportunity to leverage your fresh perspective and innovative ideas as well as build your career path in the payments industry.

• Partner with HR Leads on project work in each rotational area of HR, which will directly impact the team member experience.

• Assist with day-to-day HR activities for each rotational area to:

  • Experience authentic HR responsibilities and demands to inform your future career area of interest

  • Deliver meaningful contributions to the HR team and Global Payments team members

  • Engage with HR experts and professionals to grow your network

• Participate in training and development opportunities to build knowledge, skills and abilities as a future HR practitioner.

Knowledge and Skill Required 

• Advanced PC skills with proficiency in Google Workspace preferred, or MS Office including MS Word, Excel, and PowerPoint

• Strong written and verbal communication skills

• Motivated self-starter, confident, and able to navigate through change

• Energetic and eager to engage in new projects and ideas

• Effective collaborator

• Exceptional organization and time management skills

• Ability to work independently and as part of a team

• Strong analytical and problem solving skills

Experience 

• Proven experience working in an office environment is a plus.

Education 

• Bachelor’s degree in human resources management or studying toward a degree in human resources management or related field

 Physical Requirements

• May sit for long periods of time in front of a computer

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About the role: 

The Sr Manager, Utility Customer Success Management will be responsible for empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on their behalf. The primary purpose of this role is to provide value and build interpersonal relationships that foster customers who are active promoters. We do this by driving enablement externally and advocacy internally. To be successful, you must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to help others. 

What you’ll do here: 

• Proactively manage a portfolio of mostly Large, Core, and Base customers

• Manage, coach and mentor a small team of CSMs

• Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reports, events

• Coordinate small internal customer projects

• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

• Proactively identify and escalate at risk clients and product issues

• Conduct quarterly business reviews with assigned clients.

• Serve as a subject matter expert for Utility Expense Management and Resident Billing Services

• Ensure customer goals and objectives are met and deliver regular portfolio performance reporting

• Research and assist with resolution of performance issues

• Assist customers with general inquiries and initial research and escalate as necessary

• Ensure 95% call to action compliance.

• Provide a high level of actionable insight and data analysis to provide value for our customers. 

• Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.

• Be viewed by clients as a trusted advisor that understands their business and have Zego can help impact key business results

• Participate in POD and attend Sprint review meetings .

• Accurately documents and updates client records, support notes and interactions within the various software systems (Salesforce, Jira, etc).

• Consistently meets personal/team goals and quotas.

• Develop and manage a book of clients from CSA covered segments

• Mediate between clients and the organization.

About you:

• 8+ year experience in a Customer Success or Account Management role with 3+ in informal or formal leadership roles

• Proven track record of success 

• Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.

• Proven ability to work in a fast paced, team centered work environment

• Prior experience in SAAS, multifamily, hoa or proptech. 

• Technical aptitude and ability to identify alternative solutions to customer issues.

• Ability to handle multiple, critical, high priority issues with a sense of urgency .

• Proficiency with Google Suite Products.

• Excellent communication– verbal, written, interpersonal with strong active listening skills.

• Detail-oriented and dependable, with a positive and inquisitive attitude.

• Ability to multitask, prioritize, and collaborate

• Exhibit a high degree of self-motivation, drive and a proactive nature.
   

Bonus points if you have:

• Bachelor's degree or higher

• Multifamily Utility Management experience

• Real Estate or PropTech industry experience

The US base salary for this full-time position is $90,000 - $120,000 + bonus + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices across the Americas, Europe, and China. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

About the role:

The Specialist, Retention will manage and enhance the merchant experience and ultimately optimize the company’s portfolio by protecting revenue, volume and merchant count.  Engage merchants proactively and reactively with singular focus of driving merchant satisfaction and generating savings, loyalty and new revenue for the company.

Be a part of a team where you will:

• Retain customer accounts by responding to their concerns including rates, fees, contract terms, processing solutions, and other potential improvements to the customer's experience.

• Answer merchant´s requests, received through call transfers, email, whatsApp or direct cell phone calls in a timely manner and with a helpful attitude.

• Access and understand account information, billing information, revenue and profitability records, transaction records, terminal and platform details, and any associated account profiles. Navigate through CRM and notate/document each individual account with details of resolution.

• Maintain work queue and completing work items that are assigned within a timely manner.

• Make proactive calls and visits to customers that may require additional research and assistance or to identify potential solutions that improves customer loyalty and retention.

• Ensure the accomplishment of defined SLAs through strict monitoring of opened tickets. Identify and escalate to the appropriate supervisor of both management staff and resolution areas. 

• Follow up the performance of KPIs like volume and revenue budget and SLAs within the assigned territory and establish strategies and actions to accomplish and improve these.  

• Ability to handle multiple projects, work in a fast-paced environment and meet deadlines.

• Getting merchants compliant with mandatory regulations such as PCI, KYC or AML, and get merchant´s related documents as needed.

• Responsible to assess the merchant's situation and determine the appropriate steps to provide a satisfactory resolution for the merchant’s issue and maintain merchant profitability.

• Continuous training in Evo´s solution that allow to provide the customers with excellent advice.

• Monitoring implementation projects related to its client portfolio, ensuring strict monitoring and correct and timely interaction with internal areas to achieve implementations that meet customer´s expectations in quality, time and service. 

• Consistently at work and on time.  Ensures work responsibilities are covered when absent.  Arrives at meetings and appointments on time.

• Problem Solving-Listens to the merchant first, then offers solutions that meets their needs.   

• Professionalism: Approaches others in a tactful manner.  Reacts well under pressure.

• Treats others with respect and consideration regardless of their status or position.  

• Accepts responsibility for own actions.  Follows through on commitments.

• Strong understanding of merchant services pricing.

• Be available on demand for customers after hours as needed. 

About you:

Required

• Bachelor’s degree is required

• Excellent verbal and interpersonal skills required

• Strong verbal communication, active listening skills, and strong math and analytical skills.

• Ability to probe and identify customer issues and problem solve those issues

• Well organized with diligent follow up skills

• Intermediate computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) is required.

• Availability to hold face to face meetings or travel if is needed.

• Self-motivated and self-directed, goal oriented.

• Able to professionally and confidently communicate with C-Level Executives and merchants.

• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.

• Excellent analytical and time-management skills.

• Ability to work independently or as an active member of a team.

• Ability to meet or exceed quotas

Preferred

• 1-2 years of experience in service and sales environments is preferred 

• Payment processing or other financial services experience preferred

• Experience with CRM/Salesforce, both tracking sales pipelines and using this tool to build relationships is preferred; failing that, the openness to learn about these. 

• Intermediate-Advanced English is preferred.

• Experience and skills in negotiation and influencing.

What can EVO do for you?

• Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance 

• Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

• Thrive in a collaborative culture that supports innovation

Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential. Our culture and values are grounded in service, integrity, diversity, teamwork, and taking ownership of our actions and reputation.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Basic Purpose
The Associate of Sales Engineering will be the primary technical and product resource and is a key player in the success of the sales team. This person will be responsible for understanding the prospects’ current payment processing environments and any issues or challenges they are facing to develop a solution based on EVO’s products and technologies. This person will also be responsible for understanding current technology in use by B2B clients, such as ERP and accounting systems, while maintaining an in-depth understanding of key payment
technologies such as encryption, tokenization, EMV, etc. A successful candidate will have the ability to articulate technology and product positioning to both business and technical users while establishing and maintaining strong relationships throughout the sales cycle.

Minimum Qualifications

• High school diploma or equivalent; Associates or Bachelor’s degree preferred

• 5+ years of experience in a technical sales, technical client services, or product management role

• 5+ years of customer service experience preferred

• 5+ years of experience in a level 2, senior, or team lead position

• Proficiency using Microsoft Office Suite (Word, Excel, Outlook, etc.) and other Windows based programs

• Well-organized, detail-oriented, and ability to adapt in a fast-paced work environment

• Must be willing to travel during onboarding for training in first 90 days of hire

• Experience conducting technical discussions in a sales environment

• In-depth knowledge of electronic payments required

Essential Functions

• Participate in sales calls.

• Engage in technical and product discussions with technical resources from prospects to understand current

• processing environment and improvement opportunities.

• Design viable solutions to leverage existing EVO products and technologies based on the prospect’s feedback.

• Present solutions to prospects as part of the sales process.

• Maintain an in-depth knowledge of EVO’s products and technology and stay up-to-date with changes in the payments

• market.

• Research and document information in regards to general industry and/or 3 rd party products or solutions for sales

• teams, clients, and prospects.

• Assist in training, testing, and providing feedback to the development and product teams.

• Assist in the development and delivery of product demonstrations.

• Manage the implementation of key prospects via the EVO/SNAP platform.

• Lead efforts related to platform conversions for key clients.

• Manage B2B partnerships with 3 rd party developers of custom solutions, including Evolve.

• Act as first point of contact for all RFP (Request For Proposal) requests for B2B merchants/prospects.

• Compile training and/or procedural documents for new hires/existing employees.

• Train new employees and manage on-going training.

• Assist with large client retention as needed.

• Act as the point of contact for the technical support team.

Non-Essential Functions

• Perform related projects and duties as assigned.

Working Conditions

• Office environment

• Must be able to speak audibly and intelligibly on the telephone and in person

• Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard,

• paperwork, etc.

• Must be able to see to read related documentation

• Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers,

• and vendors

• Must be able to sit for long periods of time

• Must be able to work holidays and weekends as necessary based on business needs

Disclaimer
The preceding position description has been designed to indicate the general nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of
employee assigned to this position.

Global Payments is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any employee based on any legally-
protected basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, pregnancy (including childbirth,
lactation or related medical conditions), sexual orientation, gender identity, gender expression, and transgender status, age (40 and over), national
origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by
applicable federal, state or local law.

#LI-Onsite

#LI-TP1

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Responsibilities:

• Manage SQL Server databases 
• Configure and maintain database servers and processes
• Monitor system's health and performance
• Ensure high levels of performance, availability, sustainability, and security
• Analyze, solve, and correct issues in real time
• Provide suggestions for solutions
• Refine and automate regular processes, track issues, and document changes
• Assist developers with query tuning and schema refinement
• Provide 24x7 support for critical production systems
• Perform scheduled maintenance and support release deployment activities after hours
• Participate within and enrich the team and company culture

Desired Skills:

• Experience with AWS or other cloud computing providers
• MongoDB administration
• Postgres DB; mysql administration
• Experience with continuous deployment in a high availability environment
• Windows and MSSQL system administration
• Understanding of networking concepts
• Bachelor's degree or equivalent in IT, computer science or related field is preferred (work experience may be used in place of a degree)
• An ongoing thirst for new knowledge, ideas, and a passion for success
• Experience working with distributed teams
• Creative problem-solving, proficient debugging and profiling
• Excellent written and verbal communication skills

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

This position is eligible to be considered for remote hiring anywhere in the USA

Summary of This Role 

We seek an energetic, motivated, and articulate team player to join the Product team as a Product Owner to manage the delivery of ERP integrations. The ideal candidate will be responsible for the delivery of the ERP integration roadmap while working cross-functionally with internal teams to maintain product excellence and release new features to benefit customers. Qualified candidates should be self-starters with proven track records of success and have an interest in joining a fast-paced software organization.

What Part Will You Play? 

• Manage the delivery of ERP integrations (product development to product launch), ensuring execution is in line with a project plan, for small or moderately complex new product initiatives or existing product initiatives. 

• Work closely with cross-functional teams, including engineering, design, sales, and customer success to ensure the successful development, launch, and adoption of the product. Complies with the established methodology for managing product strategy.

• Manages the details of product backlog and ensures continual enhancements to existing products. 

• Understand the ERP integration landscape and identify opportunities to improve product offerings and customer experience.

• Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value propositions. Review research with product marketing to quantify value proposition for inputs and marketing collateral.

• Develops business cases requiring minimal analytical skills for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.

• Participates in product concept and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions. Documents workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties.

• Supports the collaboration with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the business unit strategy. Completes required documentation and provides design direction, testing support, and general assistance to the delivery team, as needed, during the execution phase of product development consisting of moderate complexities and scopes. 

What Are We Looking For in This Role? 

Minimum Qualifications

• Bachelor's Degree 

• Relevant Experience or Degree in Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree

• Minimum 2 Years of Relevant Exp

• Experience in similar business product services and/or external customer/market experience

• Excellent communication skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders

Preferred Qualifications

• Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology. 

• Strong understanding of ERP systems, such as Oracle, Sage,  SAP, or Microsoft Dynamics, and experience integrating financial software products with these systems.

• Experience working in an “empowered product team” structure.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of the ERP integration sub-function and applying knowledge to meet goals, maintain relationships, and propose opportunities to expand the business.

• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts outside their own area of expertise.

This position is eligible to be considered for remote hiring anywhere in the USA

#LI-Remote

“The position listed in this requisition is ineligible for the referral bonus award program”

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Global Payments, Inc. is a leading payment technology and services provider. Global offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices and multiple brands across the Americas, Europe, and China. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, Global provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

Global Payments in Mexico collaborates with Citibanamex and Banco Sabadell to provide merchant acquiring services for their customers. 

About the role:

As a Senior Representative Sales we offer our sales team continuous learning to maximize their success through our payment solutions and innovative products: TPV, iAcepta, One Click, Clickypaga, e-Comm, Automatic Charge, Call Center Online, MultiPay, Interred Pure..

Be a part of a team where you will:

• Business Consultants will be adept at generating their own leads in this business-to-business (B2B) environment, as well as leveraging relationships with Global's business partners (Banking Executives) to generate sales leads. This includes engaging with prospects at strategic partner locations to acquire leads and promote Global solutions.

• You will be responsible for retaining clients by building relationships and portfolio growth through cross consulting.

• Carry out detailed monitoring of the negotiation process and comply with service quality standards.

• He will be responsible for knowing in detail the strengths and weaknesses of the main competitors, in order to develop strategies together with his SD that will lead them to win each negotiation.

About you: 

• Bachelor's degree in Economic-Administrative areas

• Minimum experience of 3 years in a sales environment driven by fees and commissions: financial sector and technology is a plus

• Own car (indispensable)

• Management of office packages

• Management of CRM and/or ERP is a plus

• Travel availability

• Basic-Intermediate English

• Effective communication at different levels

• Proactive attitude

• Autonomy

• Active-Listening Capacity

• Focus on results

• Service attitude

• Teamwork

• Problem resolution

• Negotiation and influence

What can Global do for you?

• Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance 

• Enjoy a competitive salary and a comprehensive benefits package customized to the country in which you live

• Thrive in a collaborative culture that supports innovation

Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential. Our culture and values are grounded in service, integrity, diversity, teamwork, and taking ownership of our actions and reputation.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

Global Payments Inc. is an equal opportunity employer committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices across the Americas, Europe, and China. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

About the role:

The Specialist at Engagement will manage and enhance the merchant experience and ultimately optimize the company’s portfolio by protecting and increasing revenue, volume and customer’s loyalty. Through a proactive and reactive service with singular focus on improving merchant’s satisfaction, the engagement specialist should create and implement strategies and tactics focused on the profitability and expansion of the assigned territory.

Be a part of a team where you will:

• Retain customer accounts by responding to their concerns including rates, fees, contract terms, processing solutions, and other potential improvements to the customer's experience.

• Answer merchant´s requests, received through call transfers, email, whatsApp or direct cell phone calls in a timely manner and with a helpful attitude.

• Access and understand account information, billing information, revenue and profitability records, transaction records, terminal and platform details, and any associated account profiles. Navigate through CRM and notate/document each individual account with details of resolution.

• Maintain work queue and completing work items that are assigned within a timely manner.

• Make proactive calls and visits to customers that may require additional research and assistance or to identify potential solutions that improves customer loyalty and retention.

• Ensure the accomplishment of defined SLAs through strict monitoring of opened tickets. Identify and escalate to the appropriate supervisor of both management staff and resolution areas. 

• Follow up the performance of KPIs like volume and revenue budget and SLAs within the assigned territory and establish strategies and actions to accomplish and improve these.  

• Ability to handle multiple projects, work in a fast-paced environment and meet deadlines.

• Getting merchants compliant with mandatory regulations such as PCI, KYC or AML, and get merchant´s related documents as needed.

• Responsible to assess the merchant's situation and determine the appropriate steps to provide a satisfactory resolution for the merchant’s issue and maintain merchant profitability.

• Continuous training in Evo´s solution that allow to provide the customers with excellent advice.

• Monitoring implementation projects related to its client portfolio, ensuring strict monitoring and correct and timely interaction with internal areas to achieve implementations that meet customer´s expectations in quality, time and service. 

• Consistently at work and on time.  Ensures work responsibilities are covered when absent.  Arrives at meetings and appointments on time.

• Problem Solving-Listens to the merchant first, then offers solutions that meets their needs.   

• Professionalism: Approaches others in a tactful manner.  Reacts well under pressure.

• Treats others with respect and consideration regardless of their status or position.  

• Accepts responsibility for own actions.  Follows through on commitments.

• Strong understanding of merchant services pricing.

• Be available on demand for customers after hours as needed.

• Establish productive, professional relationships with key personnel in assigned merchant accounts.

• Work with a diversity of client accounts that range in size, scope and volume.

• Work in partnership with Bankers and Merchants, to expand our solution portfolio with client accounts. 

• Follow-up of the negotiation process and facilitator with internal areas of EVO to maintain quality standards in the service.

• Know the competitive landscape, and how we position our solutions in the market. Assist and participate in the development/execution of marketing initiatives that highlights our differences and strengths. 

• Act as a representation of EVO's values by incorporating the highest ethical and quality standards when working with all of our clients and prospects.  

About you:

Required

• Bachelor’s degree is required

• Excellent verbal and interpersonal skills required

• Strong verbal communication, active listening skills, and strong math and analytical skills.

• Ability to probe and identify customer issues and problem solve those issues

• Well organized with diligent follow up skills

• Intermediate computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) is required.

• Availability to hold face to face meetings or travel if is needed.

• Self-motivated and self-directed, goal oriented.

• Able to professionally and confidently communicate with C-Level Executives and merchants.

• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.

• Excellent analytical and time-management skills.

• Ability to work independently or as an active member of a team.

• Ability to meet or exceed quotas

Preferred

• 1-2 years of experience in service and sales environments is preferred 

• Payment processing or other financial services experience preferred

• Experience with CRM/Salesforce, both tracking sales pipelines and using this tool to build relationships is preferred; failing that, the openness to learn about these. 

• Intermediate-Advanced English is preferred.

• Experience and skills in negotiation and influencing.

What can EVO do for you?

• Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance 

• Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

• Thrive in a collaborative culture that supports innovation

Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential. Our culture and values are grounded in service, integrity, diversity, teamwork, and taking ownership of our actions and reputation.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.
EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Point of Sale Training Lead: Instructional Designer and L&D Content Creator

Summary
The Point of Sale Training Lead is responsible for the Learning and Development strategy for POS Sales Team Members.  The primary responsibility is to create engaging and authentic learning experiences and content that enables high performance.  As an Instructional Designer, you will be responsible for designing and developing instructional materials, incorporating instructional design principles and technologies. Your expertise in curriculum development and instructional strategies will be crucial in ensuring the delivery of high-quality learning experiences.  It is critical that you build strong relationships and foster collaboration with our product, marketing, sales, program management and other stakeholders.

Responsibilities

• Create engaging learning activities and compelling course content that enhances retention and enables performance excellence

• Work with subject matter experts and identify target audience’s training needs

• State instructional end goals and create content that matches them

• Visualize instructional graphics, learning strategies, content and journeys that contribute to enhanced learning and results.

• Conduct instructional research and analysis on learners and contexts to ensure training is relevant and impactful.

• Apply tested instructional design theories, practice and methods

• Provide exercises and activities that enhance the learning process

• Create supporting material/media (audio, video, simulations, role plays, games etc)

• Decide on the criteria used to judge learner’s performance and develop assessment instruments and ensure stakeholders are informed

• Maintain project documentation and course folders

• Build strong working relationships with Point of Sale Business stakeholders.

• Create learning strategies that establish trust and a clear organizational readiness for Point of Sale sales success.

• Bush boundaries, try new things, be creative and drive results through strong learning strategies.

• Regularly update business leaders on progress with both story and qualitative data.
   

Qualifications

• 10+ years in Learning and Development

• Proven working experience in instructional design and with instructional technology

• Excellent knowledge of learning theories and instructional design models

• Lesson and curriculum planning skills

• Solid knowledge of course development software and at least one Learning Management System

• Visual design skills and ability to storyboard

• Ability to write effective copy, instructional text, audio scripts/video scripts

• BS or MA degree in instructional design, educational technology or similar

• Strong strategic agility and project management skills

• Experience teaching in workshop environment

#LI-Onsite

#LI-TP1

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

As a QA Manager you will be responsible for the testing of new features and also coordinating the regression testing of existing features during the development cycle, ensuring that through the process the main focus is kept on quality.  The manager must be analytical and creative, always adjusting to the changes in software development and schedules.  They must work towards ensuring our software, procedures and employees meet the needs of our clients and company audits.  The manager also must have excellent communications skills for communicating expectations to employees, providing coaching, and status updates on projects.  

This management role is a working manager who will also perform testing to ensure deadlines are met and to stay current on the ever changing software.  The team manager will be the go to resource for all team members also ensuring that all members have the resources they need to release a quality product on time.  You will be a team contributor working with the automation staff to drive new and updated functional automation tasks, ensuring that progress is being made to replace manual tests with automation.

QA Manager Responsibilities:

• Design, implement and improve company quality standards

• Analyze data in order to find areas for growth

• Responsible for hiring and driving the training for new employees

• Accountable for motivating, coaching and correcting employees

• Produce status reports for senior management to demonstrate progress on projects

• Formulate strategies to increase productivity

• Review processes to ensure that they meet the standard of external audits (SSLC, SSF, SOC1, SOC2)  and current trends

• Responsible for ensuring that all software released for regression testing has been fully sprint tested and has corresponding test cases for the Regression Testing team can use

• Validates that software getting released for Regression testing has any required deployment documentations available for use by the Regression team

• Performing the Quality Control role for the product development team 

• Coordinates with the Automation team on which manual tests can be automated

• Ability to lead cross functional team meetings

Required Skills and Experience:

• Bachelor’s degree in a technical discipline, or other Bachelor’s degree with equivalent technical QA experience.

• Strong verbal and written communication skills, and have demonstrated experience of effectively engaging with Product Development, IT and Software Ops teams.

• Solid experience adapting QA methodologies and industry-standards

• Experience with routinely interfacing with software developers and other team managers on “upstream” process improvements and key activities that lead to more efficient “downstream” QA system testing.

• Attention to detail including precise and effective documentation and managing multiple priorities simultaneously

• History of teamwork and willingness to roll up one’s sleeves to get the job done and to wear multiple hats

• A desire to help others be successful and achieve their best

Preferred Qualifications and Experience:

• Microservice testing experience

• Experience with GCP, AWS, or Azure

• Experience with CI/CD, github, Intellij, Docker, Maven

• Experience with Jira & TestRail integration

About TouchNet
TouchNet, a Global Payments Company, is a pioneer in delivering innovative commerce solutions to Higher Education. Since 1989, colleges and universities have relied on TouchNet to unify and secure transactions everywhere money moves on campus. Today, TouchNet U.Commerce is the premier commerce management system for Higher Education. TouchNet solutions help institutions run campus business better by providing greater control over transactions, costs, compliance, and financial operations.

TouchNet, a Global Payments Company, is committed to Diversity, Equity, and Inclusion (DEI). As “Champions of Inclusion,” we are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is integral to our culture, and we are passionate about building and sustaining an inclusive and equitable working and learning environment.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

#LI-Remote

Summary of This Role

Performs a variety of financial activities, including accounting, financial analysis, audit, tax, asset administration, general ledger, credit and collections, ensuring accuracy and compliance with U.S. Generally Accepted Accounting Principles (GAAP) and other accounting regulations. Responsible for developing, maintaining, and providing financial information, plans and projections. Performs analysis of financial studies and prepares summary reports for management. Reviews and interprets financial reporting requirements, rules and regulations.

What Part Will You Play?

• Performs basic tasks to support more experienced peers with financial/accounting projects, such as budget planning/analysis, financial plans, revenue forecasting, and statistical reporting.
• Resolves basic issues pertaining to financials within established guidelines as directed.
• Assists more experienced peers with the preparation of ad-hoc studies, reports and analysis.
• Assists with preparation of monthly income statement and balance sheet variances, balance sheet reconciliations, journal entries and maintaining accounting records.
• Assists with the development of monthly, quarterly and yearend reporting as required.
• Assists in the preparation for internal/external audits and immediately escalates process issues and/or potential process issues impacting any aspect of the audit work to the appropriate peer and/or management.
• May provide routine responses, in accordance with audit standards, to basic requests from auditors.
• Begins to develop knowledge and company specific financial acumen by leveraging the experience of more senior peers and researching internal policies/procedures, methodologies, standards, external publications/regulations and attending internal/external training.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s degree in: Accounting, Finance, related degree or qualifying certification (CPA, CMA, ACA, CIMA, ACCA Certification).
• Minimum 1-2 years relevant experience.

Preferred Qualifications

• CPA/CMA candidate or other relevant certification preferred.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and
• procedures to resolve routine issues.
• Microsoft Office - Experience in the use of systems and Microsoft Office, particularly Excel.

• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Builds stable working relationships internally.
• Supervision - Normally receives detailed instructions on all work.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.

What Part Will You Play?

• Manages the process from product development to product launch, ensuring execution is in line with project plan for complex product initiatives. In cases in which the product has a distinct PNL, the product manager has responsibility for managing a product's PNL to ensure profitability for product initiatives. For the International Business Segment, typical annual revenues for complex product initiatives would be approximately $250k to $500k.
• For assigned products, owns, manages, and communicates a product roadmap, including collaborating with industry analysts to form competitive analysis, and with delivery, sales, and relationship management teams to determine prioritization, development and ongoing costs of delivery, and market positioning.
• For assigned products, develops the "go to market packaging". Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value proposition. Reviews research with product marketing to quantify value proposition for inputs to pricing analysis and marketing collateral. Defines pricing strategies for new and existing products considering competitive pricing models, internal costs, value proposition metrics (e.g., savings to clients, process costs, etc.), and market acceptance and adoption rates. Participates in defining alternative models complete with benefits, and present final pricing recommendations to executive management for adoption.
• Develops comprehensive business cases requiring analytical skills to assimilate complex data and concepts for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.
• For assigned product initiatives, collaborates with company business leaders, sales, IT, legal, strategic marketing and relationship management teams to define product goals, objectives, market positioning, and pricing strategies for each assigned product. Uses independent judgment to determine methods and procedures for managing product strategy.
• Follows a structured, repeatable process for conducting market research to include industry publications, analyst research, experiential research, client surveys, etc. Develops and maintains a strategic planning approach for summarizing and communicating the results of aggregate research.
• Facilitates product concept and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions. Documents workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties. Answer questions during workshop, adds points of clarification and completes any necessary follow-up action items.
• For assigned products, collaborates with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and business unit strategy . Provides design direction, testing support, and general assistance to delivery team, as needed, during the execution phase of product development consisting of complex scopes.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree
• Typically Minimum 8 Years Relevant Exp
• Experience in similar business product services and/or external customer/market experience

Preferred Qualifications

• Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.
• Supervision - Acts independently to determine methods and procedures on new or special assignments.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Platform Engineer

Are you interested in solving complex problems within the healthcare sector? Would you like to join a transformative company and play a meaningful role in crafting its future? Do you have a passion for infrastructure as code, and more modern methods for supporting systems? If so, we'd love to meet you!

AdvancedMD, a Global Payments Company, located in South Jordan, UT is looking for Platform Engineers (PFE) to join our growing ITSecOps department.  In AdvancedMD’s DevSecOps culture, the PFE team is responsible for building and maintaining our Infrastructure.  Our PFE team creates a bridge between development and operations by applying a software engineering mindset to system administration topics.  By splitting our time between operations / and system process automation we consistently increase the reliability and performance of AdvancedMD’s cloud applications.

Responsibilities:

• Building cloud-native Platform as a Service (PaaS) architecture, infrastructure, and software developer tools.
• Maintain the health of our Software as a Service (SaaS) product in the public cloud.
• Guide the evolution of our cloud architecture and infrastructure including the design, deployment, and maintenance of Kubernetes clusters.
• Create and maintain Standard Operating Procedures for software development environments.
• Improve the availability, scalability, and performance of cloud environments.
• Troubleshoot, monitor and support cloud infrastructure, container orchestration, and software environments.
• Implement security best practices for Kubernetes clusters, including role-based access control (RBAC) and network policies.
• Work as a technical escalation point for the Network Operations Center and Software Development teams.
• Enhance and optimize our CI/CD processes, Infrastructure as Code practices, and software delivery pipelines for increased efficiency and reliability.

Ideal Candidate:

• Bachelor’s degree and/or at least 3 years working in highly regulated environments in a technical role.
• 3 years of experience with Kubernetes Engineering.
• Experience with Infrastructure as Code (IaC) and containerization technologies such as Docker, Ansible, Terraform, Terragrunt, ADO pipeline, and Argo CD.
• Experience implementing and maintaining monitoring and logging solutions for Kubernetes clusters usings tools like Prometheus, Grafana, and/or ELK stack.
• Hands-on experience with Amazon Web Services (AWS) especially AMI, EC2, RDS, Route53, S3, ECS, IAM, CloudFront, FSx, Systems Manager, Lambda, and VPC
• Experience with CI/CD for scaling applications including repository and branch management using Git/Github/Azure DevOps/CodeCommit
• Experience with IIS, Nginx, PowerShell, and Python
• Knowledge of serverless and cloud-native architecture
• Strong scripting and automation skills (e.g., Shell, Python, Powershell)
• Experience with configuration management tools like Consul and Vault
• Understanding of networking concepts
• Experience with Agile/Scrum methodologies
• Participate in Change Management and Incident Review meetings.
• Database experience (MSSQL, MySQL, Postgres, AWS RDS Aurora)
• Continually evaluate and adopt the latest industry technologies to optimize costs and streamline processes.
• Adhere to good development practices: documentation/SOPs, code standards, code/design reviews, optimization, and maintainability.
• Support services before they go live through activities like system design consulting, developing software platforms and frameworks, capacity planning, and operational readiness reviews.
• Participate in an after-hours on-call rotation.
• Experience with continuous deployment in a high-availability environment
• Has or is working towards achieving the AWS Cloud Practitioner and AWS Solutions Architect Associate certifications.

About AdvancedMD:
AdvancedMD is a healthcare technology company that employs more than 600 people. The company offers cloud medical office software to ambulatory medical practices.

The company supports independent physicians and their staff with a comprehensive suite of solutions including practice management, electronic health records, telemedicine, patient relationship management, and business analytics reporting. AdvancedMD offers a flexible outsourced billing option for practices looking to use a third-party billing company.

Clients enjoy the latest tools and technologies to integrate practice and patient workflow together for a revolutionary new practice experience. With AdvancedMD medical practices are able to manage higher patient volumes with improved productivity and financial outcomes. Patients are able to electronically connect and engage with their providers and healthcare experience.

AdvancedMD serves an expansive national footprint of more than 37,000 practitioners across 13,000 practices and 700 medical billing companies. Nearly 6.5M insurance claims are processed every month on the AdvancedMD billing platform.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.