Total 210 job vacancies by AccorHotel

• Report to Cluster General Manager and is responsible for managing the hotels’ reactive, proactive, sales and marketing.
• Set and meet the objectives, sales target and budgeted revenue
• Implement the hotels’ brand strategy and applicable brand initiatives in all aspects of the sales and marketing process and focuses on building long –term, valued – based customer relationships in corporate leisure and incentive markets that enable achievement of hotels’ top line revenue objectives
• Monitor and supervise the gathering of marketing statistics, current markets trends and implement strategies according to statistical analysis.

We are seeking a highly skilled and experienced Assistant Chief Engineer to join our dynamic team in Singapore. In this crucial role, you will work closely with the Chief Engineer to oversee and manage all technical operations related to our facilities, ensuring optimal performance, efficiency, and guest satisfaction.

• Assist in managing the day-to-day operations of the engineering department, including maintenance, repairs, and upgrades of all building systems and equipment
• Develop and implement preventive maintenance programs to ensure the longevity and efficiency of all facilities and equipment
• Collaborate with other departments to address technical issues and improve overall operational efficiency
• Oversee and coordinate the work of engineering staff and external contractors
• Assist in preparing and managing departmental budgets, including forecasting and cost control measures
• Ensure compliance with all relevant safety regulations, building codes, and environmental standards
• Implement energy-saving initiatives and sustainable practices to reduce environmental impact and operational costs
• Participate in emergency response planning and execution, including fire safety and natural disaster preparedness
• Contribute to long-term strategic planning for facility improvements and upgrades
• Provide technical guidance and training to engineering staff to enhance their skills and knowledge
• Assist in the selection and procurement of equipment, tools, and supplies for the engineering department

As Director of Sales, you will be instrumental in driving revenue growth and enhancing our market presence at the Novotel Sunshine Coast Resort & Sunshine Coast Convention Centre. This pivotal role involves developing effective sales strategies and fostering strong partnerships to maximize profitability.

Key Responsibilities:

• Drive Sales Performance: Develop and implement sales strategies for both the Resort and Convention Centre to capitalize on opportunities and increase profitability.
• Budget Management: Oversee all Sales and Conference & Events budgets, ensuring financial targets are consistently met.
• Collaborate with Marketing: Partner with the Portfolio Marketing Team to execute integrated Sales, Marketing, Loyalty, and digital initiatives effectively.
• Revenue Team Partnership: Work closely with the Revenue team to create targeted action plans by segment, ensuring alignment with revenue goals.
• Team Leadership: Lead and mentor a team of sales professionals, providing regular coaching and strategic guidance.
• Performance Monitoring: Continuously assess sales performance against forecasts and budgets, adjusting strategies as necessary to optimize results.
• Relationship Building: Cultivate and maintain strong relationships with Resort Owners, regional tourism bodies, clients, and key partners.

• Be a trusted advisor to the GM, and partner to ExCom with the ability to see multiple viewpoints and execute agreed plans with empathy and professionalism
• Act as an employee advocate and maintain high ethical standards – ensuring consultation, collaboration and coaching are at the core of how we implement initiatives
• Advise, consult and partner with leadership team regarding workforce planning, succession planning, building leadership capability, performance management and coaching, team building and change management.
• Promote and implement Accor diversity initiatives, ensuring engagement & promotion
• Sensitively manage IR and performance issues within the Hotel
• Lead and mentor a team of passionate T&C professionals

The Assistant Director of Sales is responsible for the planning and execution of strategic sales initiatives, overseeing department financials, and maximizing revenue opportunities. This role works closely with the Finance team and Director of Sales and marketing to align departmental goals with overall hotel targets, managing all group, transient, and catering sales activities to drive business growth.

Essential Duties and Responsibilities
1. Strategic Planning & Reporting
o Prepare, implement, and compile data for the strategic sales plan, weekly, monthly reporting, annual goals, and sales budget, and produce forecasts and other required reports.
o Analyze monthly P&L and month-end reports to identify deviations from business goals and formulate corrective actions.
2. Financial Management
o Collaborate with Finance in preparing and managing the department’s budget and financial forecasts.
o Participate in management meetings to discuss progress towards business goals and develop annual business plans for the department.
3. Team Management & Leadership
o Conduct daily briefings with the sales team to communicate current key activities and objectives.
o Identify and develop high-potential team members, conduct performance reviews, manage performance issues, and maintain team motivation and professionalism.
4. Sales & Revenue Generation
o Direct all group, transient, and catering/banquet sales activities to maximize hotel revenue.
o Analyze competitive trends, customer feedback, and market changes to adapt sales strategies proactively.
5. Marketing & Public Relations
o Oversee all advertising, PR, and promotional activities in conjunction with corporate marketing.
o Actively participate in sales presentations, property tours, and customer meetings to drive business.
6. Guest Relations & Market Analysis

o Evaluate guest needs, the guest mix, and competitive trends to recommend relevant product or service adjustments.
o Engage with community and professional organizations to maintain visibility and enhance the hotel's positive image.
7. Operational Oversight
o Monitor team performance, conduct monthly departmental meetings, and ensure high standards of professionalism.
o Stay fully conversant with hotel fire, life safety, and emergency procedures.
8. General Duties
o Attend all briefings, meetings, and training sessions as assigned by management.
o Maintain personal appearance and hygiene standards, performing other reasonable duties as assigned.

This position is responsible for leading all aspects of the Sales department, developing, and driving strategic sales and marketing activity to maximise revenue potential and optimise business across all market segments to ensure budgeted expectations are met.      

• Develop sales and marketing strategy to achieve annual performance targets
• Drive sales for corporate, leisure and MICE markets
• Build and develop relationships with industry partners, clients and tourism organisations
• Engage and develop a dynamic and professional team to deliver results

To manage the complete F&B operations at Pullman & Novotel New Delhi Aerocity . As a director of Food & Beverage, behaves in an exemplary fashion, leads by example and is responsible for the overall Food & Beverage operation. He/she embodies the brand mindset, manages the team ensuring guest satisfaction with quality and high standards of service for customers and ultimately leads the operation to attain profitable results.

• Ensures guests are well looked after, from the moment they arrive to the time they leave.
• He/She ensures that all events run smoothly in accordance with the specifications validated by the Sales Manager / Meetings Manager and as per the client’s specifications.
•  Optimizes the Meeting offer by making proposals
•  Applies the brand's quality standards (SOP)
• Offers attentive service to guests, adapting to any constraints.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Reviews inventories and manages stocks under his/her responsibility
• Increases revenue for the point of sale through additional sales techniques
• Is overall responsible for the financial performance of the events and banqueting areas.
• Prepares and analyses financial reports/results and implements corrective actions as necessary
• Manages the costs in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
• Ensures strict adherence to Events and Banqueting Internal bill settlement policy, as per the company/hotel guidelines.
• Is the point of contact for all departments involved in setting up the event.
•  Boosts cross-departmental working methods thanks to his/her relational skills, adaptability and professionalism.
• Organizes the work for the team, including the need to multi-skill in employees for job requirements
• Optimizes the staffing as per the operations demands and if required assists other outlets requiring help & making provision for special events etc.
• Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
• Continuously takes initiatives to enhance and improve his/her team member’s product knowledge.
• Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during  briefings etc.
• Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
• Ensures the Events and Banqueting space is prepared to a high standard in order for conducting the guests' Event and ensures that all equipment is used correctly.
• Takes the global level of activity into account when managing the flow of guests and constantly checks the quality, speed and overall efficiency of the team/waiting staff.
• Ensures that the Back of the house service areas is maintained as per the hotel standards.
• Evolves working methods in line with brand philosophy
• Respects labor law, particularly when preparing work schedules
• Manages his/her team and is responsible for their talent development and organizes the training required for the same.
• Regularly conducts necessary tests for team members and takes necessary corrective actions.
• Integrates, trains and manages personnel and assists team members to  improve their skills and provides support for career development
• Ensures his/her staff are well presented (clothing, personal hygiene etc)

This position is to assist Chief Engineer organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

What you will be doing:

• Provide advice to senior management on all aspects of maintenance support, environmental controls and the operational efficiency of the property
• Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems
• Evaluate, control and record energy usage and implement and upgrade energy conservation systems
• Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program
• Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, and external areas. Verify completion of all repairs, replacement, and renovation works throughout the hotel

•Visit clients daily to develop new accounts and/or manage repeated clients to produce catering, meeting and event business

•Coordinate professional catering, meeting and event at the hotel by liaising with companies requirement and expectation

• Coordinate Sales operations with the other departments of the organization.

• Develop and/or maintain and improve business relations with all customers of the organization.

• Ensure maintenance of customer database.

• Responsible for targeting new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization.

• Assist the Director of Sales & Marketing in the development of the Strategic Sales Plan for the organization.

• Conduct negotiations to achieve the best profit and rates for the Hotel

• Attend hotel clients and local community business events to network and maintain high visibility

• Update Director of Sales & Marketing on market trends and business leads.

• Coordinate all activities to maintain and increase business volume. This includes advertising, sales promotions, personal selling, publicity, community relations, special sales projects, employee training and guest relations.

• To identify new business by generating new leads.

• Assist the Director of Sales & Marketing to prepare Annual Sales goals, develop working plans to carry out goals, compare actual achievements against goals and hence take necessary corrective action.

• To meet or exceed agreed sales targets.
• Review internal promotion material on a regular basis to ensure that they are consistent with standards set by the Management.

• Work closely with the Assistant Manager Public Relations to improve relations between the Organization and the society at large to obtain maximum media coverage of activities within the premises which are of interest locally and internationally.

• To maintain a productive and professional relationship with all clients.

• Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports.

• Maintain close contacts within the neighboring hospitality sectors, with airlines, travel agencies, commercial houses, private clubs, professional associates, etc, to capture business.

• Develop and promote organization’s image and awareness by direct mail campaigns.

• Handle additional responsibilities as and when delegated by the Management.

ABOUT THE ROLE

•Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.

•Supervise and give strategic direction to manage operations of Food & Beverages division, Front Office, Housekeeping and Security

•Drive brand audits and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results

•Identify Market needs to Hotel Guests & local market. Monitor and analyze the activities and trends of competition Hotels.

•Create a performance-driven culture that meets the business objectives of key stakeholders: guests, employees, owners, and Accor.

As the Director of Events, you will be assisting the Director of Sales & Marketing to achieve superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.

• Consistently offer professional, friendly and engaging service.
• Manage all activity related to the Event Sales & Services Office; ensuring all service standards are followed.
• Ensure the Health & Safety standards, as well as departmental policies and procedures, are complied with.
• organization and supervision of assigned conventions and catering events; ensuring that group resumes, conference agendas, event orders, etc are prepared and distributed accurately and efficiently to ensure operational success.
• preparing annual budget for approval.
• developing annual business and marketing plans for the department.
• preparing monthly forecasts and departmental budgets, ensuring accuracy and achievement.
• Attend/lead necessary meetings within hotel that effect/are effected by the Event Sales & Services department.
• Plans and executes complex group events such a full or partial hotel buyouts as assigned by the reporting manager.
• Conduct any/all site inspections as required.
• Handle appropriate file workload; setting the example for departmental colleagues.
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
• Play active role in local community through associations, memberships and involvement.  Be an ambassador of the hotel within the local community.
• Handling departmental recruitment, hiring and onboarding of new team members
• Inspire high-performing multi-cultural, multi-generational teams that build the ACCOR Events talent pipeline.
•  Lead with ACCOR culture engaging with Team Members through direct and meaningful interactions.
•  Motivate and provide a work environment in which team members are productive.
•  Listen and respond to team members needs while having an open-door policy.
•  Manages group and interpersonal conflict effectively.

What you'll do...

• Develop strategic marketing plans for the hotel to drive revenue across all departments.
• Partner with sales and revenue to ensure unified approach, develop offers and campaigns that drive revenue for the hotel, executed in alignment with SLS brand creative standards.
• Provide functional leadership and strategic support for your team, executive leadership, internal customers and vendors, including agencies.
• Lead a team of professionals with functional expertise including but not limited to Public Relations, Social Media, Paid Media Advertising, Email Marketing and Graphic Design.
• Oversee the Hotel website; ensure information is up-to-date, hotel events, offers and F&B information are merchandised appropriately across the site.
• Oversee development and execution of on-property marketing communications aligned with SLS brand creative standards (printed collateral and posters, digital screens in public spaces, etc.)
• With support of Ennismore corporate PR lead, oversee local and national PR agency to support visibility and positioning of the hotel and all F&B outlets.
• Create relationships with local press, influencers and tastemakers, and coordinate media stays and events to host these audiences at the hotel.
• With support of Ennismore Digital Marketing lead, oversee marketing agency to execute performance driving paid media marketing tactics including paid search and paid social, and suggest new or other tactics to drive business goals (i.e. OOH, Google PMAX).
• Manage hotel and F&B outlet social media channels, including content calendar creation and community engagement.
• Lead hotel email marketing program inclusive of monthly newsletters, and ad hoc communications to promote key hotel events and happenings.
• Liaise with SLS Brand team on styling and execution of property photoshoots to support social and marketing initiatives.
• Develop ownable on-going programming that will attract both visitors and locals, and differentiate SLS in the market.
• Budget development and ongoing budget management.
• Tracking and resolving problems/issues escalated by end users.
• Devising or modifying procedures to solve process problems that will result in more efficient productivity and higher caliber product.
• Gathering business objectives from operations teams and proposing marketing solutions to help achieve them.
• Partner with the corporate SLS Brand Marketing team to develop and execute marketing plans and ensure brand standards are implemented and consistently followed.
• Ensure guests feel welcome and are given responsive, friendly and courteous service at all times.

Job Purpose

This position is responsible in ensuring the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner's asset.  Structural aspects of the hotel as well as the maintenance of grounds and external facilities fall within the span of responsibility of the Chief Engineer.

Primary Responsibilities

Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Supervise and manage daily activities of the department

• Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties

• Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations

• Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors

• Supervise the maintenance and of repair the interior and exterior of buildings, hotel rooms and contents

• Ensure the execution and achievement of the hotel's preventive maintenance program

• Establish and maintain procedures with regards to the security and replenishment of the hotel’s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions etc.

• May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes

• Monitor budget and control expenses within all areas of the department

• Participate in the preparation of the annual departmental operating budget and financial

Team Management

• Plan for future staffing needs

• Interview, select and recruit team members

• Identify and develop team members with potential. Mentor and train appropriate employees for upward growth

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Prepare payroll and gratuity reports

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Comply with hotel and department policies and procedures at all times
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

•Prepare month-end & year-end closing journals

•Compile financial reports for management in accordance to policies & procedures

•Ensure bank sheet reconciliations are completed on a timely and accurate manner