Submitting your application
We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails
Interviews are anticipated to take place on Tuesday 3rd December 2024
Typical Role Requirements
Here are the kind of activities that you'll be asked to undertake and ways in which you'll be expected to operate.
Service Delivery
* Show a commitment to equality, diversity and inclusion and the University's values.
* Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role.
* Use your experience and problem-solving skills to resolve routine issues with things relevant to your role such as raising purchase requisitions, processing student payments, credit card payments, requests for one-time payments and provide information and updates to help your team find solutions.
* Collect, organise and record data and information accurately and provide reports as required.
* Promote positive wellbeing arrangements which benefit you and your team.
* When carrying out your role, use and apply relevant professional and regulatory standards e.g. data protection when managing data.
* Use standard office-based devices and applications such as word, excel and power point to deliver services.
* Update guidance on standard operating procedures followed by the team.
* Arrange meeting/event venues and travel arrangements for other team members.
Teamwork
* Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.
* Help your team organise and provide administrative services that support key activities undertaken within your service and contribute to team planning activities.
* Help your team ensure that products and services are adapted in response to feedback and to meet changing demands.
Communication/Liaison
* Seek feedback from students, staff and anyone else that you come across as part of your role on their requirements from your service to ensure that their reasonable expectations are being met.
* Record information OTP log, IRF accounts and start up funds and respond to queries which you receive.
* Liaise with staff in other areas, professional organisations and agencies to ensure that services are being delivered in an efficient and collaborative way.
* Liaise with external suppliers, contractors, specialists and service providers to plan the delivery of services and events.
* Provide support for meetings, working groups and committees, such preparing and sending documents for meetings, drafting reports and taking minutes.
* Any other reasonable duties.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement which provides information on the collation, storing and use of data.
When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
