Total 5 job vacancies by Ipsos Pte. Ltd.

About the role

The Research Director will be responsible for the contribution to the overall growth of the CX service line in Singapore. Their primary purpose would be act as the account lead and advisor to a selection of clients allocated to them across various CX programmes with a focus on driving operational efficiencies, shaping the direction of the account and ensuring strategic insights deliver value to our clients.

What you will do

CX Service Line Strategy

• Execute the global Service Line CX strategy with the CX lead.
• Help drive acquisition of new business / additional industry verticals into business unit.
• Responsible for new business development and retention of existing programmes.
• Contribute to and drive overall turnover growth for CX Singapore.
• Create / co-create powerful proposals and pitches for our clients, always innovating and surprising them with what we can do.
• Achieve set AOT & GM targets.
• Conduct market and competitor analysis.

Thought Leadership

• Build strong relationships across our business and with clients and inspire with thought leadership and innovation to deliver excellence in everything we do.
• Support and coach CX teams in driving execution, implementation and strategy driven work for our clients that incorporate CX solutions and services.
• Works with global CX teams and markets to bring best practice and thinking on similar clients and programmes to their business unit / allocated strategic clients.

Business Management

• Co-create and activate client specific account plans to meet target revenue objectives and include value added appropriate CX solutions in existing and new proposals / programmes.
• Interact with clients to promote Ipsos brand, value proposition and sell CX services and solutions.
• Develop skills and coach team to provide expertise in CX solutions.
• Contributes to the overall wider CX team collaboration.

People Management

• Responsible for the management of direct reports.
• Works closely with the CX lead to plan capacity for core research execution and programme execution to ensure delivery across programmes.
• Supports the development of the team through training and mentoring (e.g. “story telling”, insights and solutions).

Execution and Delivery Management

• Contributes and oversees the execution of projects within business unit.
• Analysis and strategic reporting involvement: produce written and visual reports that incorporate storytelling to ensure business / research objectives are met for our clients.
• Elevation of strategic reporting and advanced analytics.
• Facilitating workshops and strategy sessions.

Who you are

• At least 10 years of strong Market Research Experience (including CX experience)
• Business development (strong sales and negotiation skills) and developing strong client relationships
• Experience in relevant sectors
• Designing sound business plans outlining client, people, collaboration and financial considerations
• Strong innovative research and analytic skills
• Quantitative and Qualitative experience
• Strong client industry knowledge
• CX solutions and skills
• Advanced analytical skills
• Ideation, moderation & facilitation
• Proficiency with the MS Office package
• CX Technology experience (an advantage)
• Ability to learn other software packages

About Innovation (INN)

Ipsos’ Innovation Service line helps clients identify, qualify, optimize and forecast the business potential of innovations, products and packaging. Our rapid and validated end-to-end solutions, combine optimization with qualification, to enable clients to be faster in seizing opportunities and be more agile in bringing their products to market.

Researchers at Ipsos are experts in the field of Market Research who are trusted and consulted on leading-edge research design. The Ipsos Associate Research Director is an enthusiastic professional with a passion for creating knowledge and who is fully dedicated to finding the best solutions for our clients. He/she significantly contributes to the strategic direction of the business and is trusted with upholding the Ipsos brand.

The ARD takes on a leadership role in account management and delivery of leading-edge research. He/she is a strong mentor and coach to the team and effectively takes on research tasks, account management activities to maintain and build existing client relationships, and actively seek new client opportunities.

To be successful in this role, you are likely to possess,

• A good degree in Marketing, Business, Social Science, Statistics or related studies
• At least 7 years of directly relevant experience
• Well-developed research skills, knowledge and thinking
• Strong client-servicing principles and communications skills
• Strong supervisory skills, with the ability to effectively manage team dynamics and garner strong team collaboration

Public Affairs

Ipsos is the world leader in Social and Opinion Research. We provide public sector and NGO leaders, the media and the public with quality research and insight into rapidly evolving public opinion at home and around the world. We help organizations understand volatile, complex trends and political issues. We also help them to shape public opinion, not just to measure it. Our approach goes beyond delivering data. We analyze it, put it in context, and then let our clients know how they can best translate this understanding into efficient and effective policies, programs, communications strategies, and marketing initiatives.

ROLE & RESPONSIBILITIES

To be trusted with work with the Ipsos brand for the good of the business

To lead project teams in the design, set-up and management of leading-edge research and,

To carry out account management activities – managing existing client relationships, including seeking repeat business, and actively seeking major and new client opportunities and management.

• Responsible for the actions and activities of the team (with business area Director)
• Recruitment of junior staff
• Profit and loss+ responsibility for projects that one is managing and business area
• New business generation and existing client development plans (with business area Director)
• Problem resolution and ownership of results
• Directorscomplex projects and higher-value work, displaying well-developed research skills, knowledge and thought
• Generate meaningful insights from research data to add real value to the client
• Use advanced research techniques and apply them appropriately
• Demonstrate Company awareness through internal support, cross-selling and marketing and take a corporate view with new business opportunities and the relationships with existing clients (client-facing stream)
• Be an ambassador and guardian of the brand for Ipsos, displaying the appropriate knowledge and behaviors
• Significantly contribute to the strategic direction of the business area, implement agreed plans and actively support the Division and Company
• Make significant contribution to our work area(s) in terms of business generation/profit
• Challenge and mentor junior staff in research skills and their career development
• Recruit key skills and ensure operational efficiency of Department is maintained at all times.
• Conduct performance reviews and design staff development plans for the team (with business area Director). Carry out appropriate performance management activities
• Deliver required team financial performance (with business area Director)
• Keep abreast of current trends within market research and competitors, in order todevelop personal skills / knowledge base and transfer knowledge, skills and expertise through training and coaching
• Keenness to learn and proactive self-development and development of others.
• Maximize opportunities for client contact and take a lead role; measure to be set through review process (relationship building and seeking repeat and new business wins, ideally including a min of two targeted account face-to-face meetings/year)

Manage the team to:

• Handle a number ofdifferent projects at once, ensuring time, budget and profitability requirements are met
• Produce outputs and research that are of high quality and consistent with agreed outputs
• Produce proposals that meet and where possible exceed the brief requirements
• Ensure all questionnaire facilitate strong data collection capability
• Provide accurate analysis and interpretation of data
• Liaise professional and effectively with the Operation departments to ensure we deliver what we say we will.

ROLE & RESPONSIBILITIES

Trusted with work with the Ipsos brand for the good of the business

To ensure financial targets are met

To lead project teams in the design, set-up and management of leading-edge research and,

To carry out account management activities – managing existing client relationships, including seeking repeat business, and actively seeking major and new client opportunities and management

• Profit and loss responsibility for projects that one is managing
• New business generation and existing client development plans
• Directs complex projects and higher-value work, displaying well-developed research skills, knowledge and thought
• Provide long-term strategic insights and recommendations from research data to add real value to the clients
• Used advanced research techniques (or engage expert Company resource), apply them appropriately and direct others in analytical approaches
• Demonstrate and lead others to increase Company awareness through internal support, cross-selling and marketing and take a corporate view with new business opportunities and relationships with existing clients
• Be an ambassador and guardian of the brand for Ipsos, displaying appropriate knowledge and behaviors
• Manage client accounts in full ensuring current and future successes in sales, profits and relationships
• Build a network of relationships that enhances the area you work in, Service Line and Company Performance
• Share and ensure others share current trends within research organizations and competitors to develop personal skills / knowledge base and transfer knowledge, skills and expertise through training and coaching
• Lead, inspire and manage team to bring the best out of each talent for current and future roles with Ipsos.

COMPETENCIES

• Self-Management
• Communication
• Collaboration
• Client Focus
• Knowledge & Expertise
• Flexibility

BACKGROUND

Experience:

• At least 10 - 13 years of strong Market Research Experience and good application of knowledge
• Strong research experience and good application of knowledgeBusiness development and developing strong client relationships
• Experience in relevant sectors
• Designing sound business plans outlining client, people, collaboration and financial considerations

Skills/Knowledge:

• Good communication skills, written and oral
• Advanced problem-solving skills
• Able to work under pressure and meet aggressive deadlines
• Excellent time management and organizational skills
• Well-developed people management abilities
• Professional and respected client service skills
• Expert in presenting and facilitating; the ability to make sound conclusions and recommendations for action
• Able to produce, understand and run budgets
• Able to build strong links with the rest of the business
• A strong level of drive, resilience, tenacity, flexibility and initiative
• Able to work effectively in a team and independently

Qualifications:

• Degree in related studies

ROLE & RESPONSIBILITIES

To be trusted with work with the Ipsos brand for the good of the business

To lead project teams in the design, set-up and management of leading-edge research and,

To carry out account management activities – managing existing client relationships, including seeking repeat business, and actively seeking major and new client opportunities and management.

• Responsible for the actions and activities of the team (with business area Director)
• Recruitment of junior staff
• Profit and loss+ responsibility for projects that one is managing and business area
• New business generation and existing client development plans (with business area Director)
• Problem resolution and ownership of results
• Directorscomplex projects and higher-value work, displaying well-developed research skills, knowledge and thought
• Generate meaningful insights from research data to add real value to the client
• Use advanced research techniques and apply them appropriately
• Demonstrate Company awareness through internal support, cross-selling and marketing and take a corporate view with new business opportunities and the relationships with existing clients (client-facing stream)
• Be an ambassador and guardian of the brand for Ipsos, displaying the appropriate knowledge and behaviors
• Significantly contribute to the strategic direction of the business area, implement agreed plans and actively support the Division and Company
• Make significant contribution to our work area(s) in terms of business generation/profit
• Challenge and mentor junior staff in research skills and their career development
• Recruit key skills and ensure operational efficiency of Department is maintained at all times.
• Conduct performance reviews and design staff development plans for the team (with business area Director). Carry out appropriate performance management activities
• Deliver required team financial performance (with business area Director)
• Keep abreast of current trends within market research and competitors, in order todevelop personal skills / knowledge base and transfer knowledge, skills and expertise through training and coaching
• Keenness to learn and proactive self-development and development of others.
• Maximize opportunities for client contact and take a lead role; measure to be set through review process (relationship building and seeking repeat and new business wins, ideally including a min of two targeted account face-to-face meetings/year)

Manage the team to:

• Handle a number ofdifferent projects at once, ensuring time, budget and profitability requirements are met
• Produce outputs and research that are of high quality and consistent with agreed outputs
• Produce proposals that meet and where possible exceed the brief requirements
• Ensure all questionnaire facilitate strong data collection capability
• Provide accurate analysis and interpretation of data
• Liaise professional and effectively with the Operation departments to ensure we deliver what we say we will.

COMPETENCIES

• Self-Management
• Communication
• Collaboration
• Client Focus
• Knowledge & Expertise
• Flexibility

BACKGROUND

Experience:

• At least eight years of strong Market Research Experience and good application of knowledge
• Solid experience in questionnaire design, table specifications and project management
• Understand and use statistical analysis
• Selling of research projects and capabilities
• Ideally, experienced in relevant category or sectors

Skills/Knowledge:

• Good communication skills, written and oral
• Sound problem-solving skills
• Able to work under pressure and meet aggressive deadlines
• Exceptional time management skills
• Good data preparation skills
• Good client service skills
• Able to build strong links with the rest of the business
• Proactive / Self-motivated
• Able to work effectively in a team and independently

Qualifications:

• Degree in related studies