Total 212 Customer Service job vacancies in pr1

A Vacancy at Lancashire & South Cumbria NHS Foundation Trust.


Consultant Psychiatrist – Psychotherapy, Preston (10PA)

*Golden Hello payment Payable*

This post is eligible for a 5% payment of basic salary payable over 2 years

We are excited to launch the recruitment for this exciting new post. We are seeking a Consultant Medical Psychotherapist trained in psychodynamic psychotherapy to join the current full time Medical Psychotherapist within the Psychotherapy Service currently based at West Strand House in Preston.

You would be expected to participate on the Consultant On Call rota, for which additional remuneration would be payable.

The post holder will be based in Preston in the short-term but will explore options for developing a ‘hub and spoke’ model for providing psychotherapy Trust wide. The post holder will work with the current medical psychotherapist to promote the service in other parts of the Trust, including bringing psychodynamic ideas into other settings. The future objective is to make the psychotherapy service more visible and accessible across the Trust.

There is current ongoing work within the Trust in developing PD pathways and there is a possibility for the post holder to be involved in shaping this as well as providing psychological interventions, for example MBT, including formulations for patients with personality disorders.

Applicants should hold full GMC registration and be included on the Specialist register of the GMC or should be eligible for entry to the Specialist Register within 6 months of the interview date.

It is a requirement that applicants are Section 12 Approved at the time of commencing employment and have or are eligible to have Approved Clinician Status. Remuneration will be as set out in the terms of the New Consultant Contract according to previous experience.

The role:
• At least 2.5 SPAs as standard for a full time post (we would be flexible in looking at enhancements to support other activities that support the wider ambitions of the Trust).
• Excellent peer support group
• Study leave budget of £3000 over 3 years or up to £5000 over 3 years for newly qualified Consultants
• Opportunities to be a clinical supervisor
• Relocation package available.

At our Trust, we're really keen to develop our Consultant workforce and nurture their areas of interest in a flexible way where possible. Come and have a chat with us about what your special interest or development area and build a suitable job plan with us. We also have an extremely active Medical Education department and support our Consultants in becoming Clinical & Educational Supervisors and nurturing their interests in this area. There are also opportunities to have a role in Digital Leadership if this is a passion for any of our Consultants.

Please see the attached Job Description and Person Specification for further details about this post.

The Job Description was approved by the Royal College of Psychiatrists on 15th May 2024.


This advert closes on Monday 2 Sep 2024

An amazing new job opportunity has arisen for a dedicated Registered Service Manager to manage a residential supported living service located in the Preston, Lancashire area. You will be working for one of UK's leading health care providers

A brand new residential living service consisting of individual apartments with internal and external communal spaces. Supporting adults with learning disabilities, autism and other complex needs that some may find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Service Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £38,000 - £40,000 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6648
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

An exciting opportunity has arisen for a Clinical Administrator/Support Medical Secretary Administrator, to work in the Moving Well Services, based at the Minerva Centre, Lowthorpe Road, Deepdale, Preston PR1 6SB.

We are looking for a highly motivated, enthusiastic, and proactive individual. You must be able to demonstrate the ability to work in a challenging and demanding role. You must have proven knowledge of Administration procedures and have previous experience of audio typing.

The successful candidate will be enthusiastic about the challenges of working in a busy and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. You will be a highly motivated individual and will have excellent communication skills.

The post holder will provide a comprehensive full range of duties to the service. The post holder will coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.

The post holder is required to work flexibly in response to the needs of the service, providing cover to other teams as directed by the Admin Team Lead in liaison with the Deputy Admin Lead to ensure continuity of a quality service. There will be an expectation from the post holder to cover Blood Monitoring admin at another NHS site. In return you will be part of a supportive team who will develop your skills, knowledge and experience.





Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT



• Follow statutory policies and procedures relating to the safe storage of information i.e. Caldicott confidential patient information.
• Typing of clinic letters, via digital dictation, Emis database, discharge summaries and admin letters from tapes or dictation or written copy as required. Letters can sometimes contain distressing circumstances.
• Use advanced word processing and audio typing skills to undertake typing of clinical and administrative documents including clinical letters, discharge summaries, reports and medico/legal documents.
• To provide support to the referrals process for Clinics, ensuring they are processed within agreed timescales.
• To accurately record all non-attendees to clinic and inform clinical staff.
• To accurately transcribe highly complexed information of Blood results. Ensuring attention to detail at times.
• To alert the Clinical Team to any blood results that maybe abnormal.
• Maintain all patient records which requires accurate documentation of blood results. To accurately record dosing information to patients and GPs.
• To be the first point of contact to the Blood clinic via the telephone, ensuring accurate messages are recorded, transcribed and communicated to the relevant clinician.
• To be the first point of contact for the unit/department providing a comprehensive customer service and enquiry provision to internal and external customers of the Trust.
• Liaising with patients who attend the Blood clinic dealing with any queries regarding their appointment or their blood book.
• To provide an effective support service and be the principal communication link to patients, carers and support services.
• Provide a comprehensive administrative service which will include compilation of reports and other correspondence on behalf of the team manager and other members of the team, ensuring a high standard in accordance with Trust standards.
• To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
• Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner.
• To undertake ordering of goods for the service from NHS Supply Chain or E-procurement system.
• To provide a secretarial function to the Team Leader and Deputy Team Leader. To arrange supervisions and PDRs on the Managers behalf.
• Attend and participate in team meeting and admin services meetings as required

For further information about the role, please see the attached recruitment pack which includes a detailed job description and person specification.






This advert closes on Wednesday 7 Aug 2024

The Central Lancashire Moving Well Service provides joined up care and treatment for individuals via a number of services including Rheumatology, Community Physiotherapy, Musculoskeletal (MSK), Myalgic Encephalomyelitis/Chronic Fatigue Syndrome, and a Community Pain Service.


The Community Pain and ME/CFS Service consists of multiple specialists working together with people to help reduce any negative impact that persistent pain or ME/CFS may understandably be having on people’s health and well-being. We work collaboratively with individuals to identify and build upon their strengths and skills and provide strategies to help individuals manage chronic pain and chronic fatigue effectively.


This is an exciting opportunity for a Clinical, Counselling or Health Psychologist with experience of working with individuals with long term health conditions, to join a dynamic team of health professionals including Physiotherapists, Occupational Therapists, Nurse Specialists, Consultants, Pharmacist and Consultant Clinical Psychologist who are motivated and committed to offering high quality care to individuals with persistent pain and ME/CFS and supporting individuals to make meaningful change. We are looking for someone who enjoys MDT working and who really values team cohesion and wellbeing.



Psychology provision is well integrated and highly valued within the team and we are keen to provide the best development opportunities for our staff and the post holder will have options to access continuing professional development and training and to be supported to develop their own area of relevant specialist interest alongside developing their leadership skills.

The successful applicant will assess and manage a caseload of service users with persistent pain and ME/CFS both on a 1:1 basis and also alongside MDT colleagues, offering a range of high quality, evidence-based psychological interventions, supervision, consultation, teaching and clinical leadership. The applicant will also take a lead role in the development and delivery of group interventions such as the Pain Management Programme and a Compassion Focused Therapy group. The post will include exciting opportunities to be involved in service development, audit and evaluation. The service is also keen to maintain well established links with the North West Clinical Psychology Doctorate Courses and welcomes core and specialist trainee clinical psychologist placements, which the successful candidate will supervise.


We would love to hear from Clinical, Counselling or Health Psychologists with a wide range of experience and with the skills and enthusiasm to take our service forward. If you may be interested, we welcome any visits to the service so that you can meet the team and get a feel for the service.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please see attached the job description and person specification for more information about this role.


This advert closes on Monday 26 Aug 2024

An amazing new job opportunity has arisen for a dedicated Registered Service Manager to manage a residential supported living service located in the Preston, Lancashire area. You will be working for one of UK's leading health care providers

A brand new residential living service consisting of individual apartments with internal and external communal spaces. Supporting adults with learning disabilities, autism and other complex needs that some may find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Service Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £38,000 - £40,000 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6648
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

HMRC Customer Service Advisor - Telephony

Location: Preston, PR1 4AT

Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. 

A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.

This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.

An excellent package is offered, including:

• £13.04 per hour pay rate (equivalent to £25,082 FTE salary)
• Various start dates available, upon successful completion of government screening checks
• Assignment length up to March 2025
• Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
• Home-based working with all IT equipment supplied to carry out your role
• Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts.
• Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity.

Key Responsibilities:

• Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat.
• Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.
• You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses.
• You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

What are we looking for?

• Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required.
• A can-do attitude and a real passion for supporting people.
• You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages.
• Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC
• Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK.

Training:

• You will receive 2 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you.
• Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks.

For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.

Support Worker Children & Youth Residential – Must be drivers (UK manual licence)

* Experience is not always essential – the desire to help others is
* A UK manual driving licence is required – but you don’t need a car
* Hourly rates from £11.59 up to £12.54 – depending on location & qualification
* Sleep-in rate is £78 each – full time staff can expect up to 8 per month
* £500 Welcome Bonus - once you pass probation period of 6 months
* £1000 Refer A Friend reward - £250 when they start and £750 when they pass their probation
* We are unable to offer sponsorship

ROC Northwest offers high quality residential care and education for children and young people living with mental health conditions such as Autism, Social, Emotional & Behavioural Difficulties and complex needs associated with challenging behaviour.

What is the role?

Your role will be to support our children, in the homes we provide for them, in all aspects of daily living. You’ll help them to maintain and develop relationships with friends and family, encourage them to integrate in the community by attending clubs, events and activities. You will safeguard our children and report any suspicion or evidence of harm. When the children are not in the service you will be expected to undertake basic housekeeping duties where required. All this is done in a genuinely family feel environment, and this is key to success in this role.

We have a friendly team ready and waiting to welcome you to the best job you might ever have. All you need to do is bring the enthusiasm to support our service users and to take pride in being part of the family.

What do we look for?

• Similar experience isn’t always required but is always welcome, as is personal experience
• People who have the desire to put others first and to go home with a sense of pride in their day and what they’ve achieved
• A Children’s Residential level 3 qualification is desirable but not essential but would result in enhanced pay rates
• A manual UK Driving Licence is required to use company vehicles (not automatic)
• Ability to work long day shifts e.g. 8am to 10pm and sleep ins from 10pm to 7am
• These are rotating shifts so your shift will fall on a weekend occasionally

ROC Northwest Values we look for in you

Friendly - passionate and caring
Positive - pleasant and approachable
Empowering - others to become stronger and more confident in their lives
Person Centred - allowing our children to explore & utilise their own strengths
Innovative - by using or introducing new engagement methods and ideas

Rewards and Benefits

• Competitive rates including enhanced rates for qualified applicants
• 2 weeks mandatory induction/training programme – this is paid
• Ongoing training & career development
• Dedicated learning programmes including fully funded QCF Level 3
• Free DBS check
• Free on-site parking
• Free meals on shift
• Pension scheme
• Employee recognition schemes
• CareTech Foundation- Opportunity to apply for family & friend’s grants

We are committed to safeguarding and promoting the welfare of the young people we support. All successful candidates will be subject to an Enhanced DBS/PVG check and Regulated Activity, which will include a check against the barred children’s list.

Due to the number of applications we receive, we may not be able to respond directly in some cases. If you have not heard back within 14 days, please consider your application unsuccessful on this occasion.

Children's Residential Support Worker [SYS-11385]

Support Worker Children & Youth Residential – Must be drivers (UK manual licence)

* Experience is not always essential – the desire to help others is
* A UK manual driving licence is required – but you don’t need a car
* Hourly rates from £11.59 up to £12.54 – depending on location & qualification
* Sleep-in rate is £78 each – full time staff can expect up to 8 per month
* £500 Welcome Bonus - once you pass probation period of 6 months
* £1000 Refer A Friend reward - £250 when they start and £750 when they pass their probation
* We are unable to offer sponsorship

ROC Northwest offers high quality residential care and education for children and young people living with mental health conditions such as Autism, Social, Emotional & Behavioural Difficulties and complex needs associated with challenging behaviour.

What is the role?

Your role will be to support our children, in the homes we provide for them, in all aspects of daily living. You’ll help them to maintain and develop relationships with friends and family, encourage them to integrate in the community by attending clubs, events and activities. You will safeguard our children and report any suspicion or evidence of harm. When the children are not in the service you will be expected to undertake basic housekeeping duties where required. All this is done in a genuinely family feel environment, and this is key to success in this role.

We have a friendly team ready and waiting to welcome you to the best job you might ever have. All you need to do is bring the enthusiasm to support our service users and to take pride in being part of the family.

What do we look for?

• Similar experience isn’t always required but is always welcome, as is personal experience
• People who have the desire to put others first and to go home with a sense of pride in their day and what they’ve achieved
• A Children’s Residential level 3 qualification is desirable but not essential but would result in enhanced pay rates
• A manual UK Driving Licence is required to use company vehicles (not automatic)
• Ability to work long day shifts e.g. 8am to 10pm and sleep ins from 10pm to 7am
• These are rotating shifts so your shift will fall on a weekend occasionally

ROC Northwest Values we look for in you

Friendly - passionate and caring
Positive - pleasant and approachable
Empowering - others to become stronger and more confident in their lives
Person Centred - allowing our children to explore & utilise their own strengths
Innovative - by using or introducing new engagement methods and ideas

Rewards and Benefits

• Competitive rates including enhanced rates for qualified applicants
• 2 weeks mandatory induction/training programme – this is paid
• Ongoing training & career development
• Dedicated learning programmes including fully funded QCF Level 3
• Free DBS check
• Free on-site parking
• Free meals on shift
• Pension scheme
• Employee recognition schemes
• CareTech Foundation- Opportunity to apply for family & friend’s grants

We are committed to safeguarding and promoting the welfare of the young people we support. All successful candidates will be subject to an Enhanced DBS/PVG check and Regulated Activity, which will include a check against the barred children’s list.

Due to the number of applications we receive, we may not be able to respond directly in some cases. If you have not heard back within 14 days, please consider your application unsuccessful on this occasion.

Children's Residential Support Worker [SYS-11392]

The Intensive Support Team (IST) is a service designed to support individuals with a learning disability who are struggling with mental health crisis and/or behavioural distress which is placing them at risk of admission to hospital. The team is expected to meet the holistic needs of service users and carers, avoiding hospital admission where possible.

IST are looking for a Healthcare Assistant with the passion and skills to join an innovative team, working locally within Central and West Lancashire, but at times across the whole of LSCft footprint. The Consultant Nurse leads the team of dedicated Practitioners to supporting a caseload of people needing intensive support. There are three locality arms of the team (Spokes) who work in partnership with local service users and key agencies providing vital support in helping people remain safe in community.

An opportunity has opened for a Healthcare Assistant with relevant skills and experience to join the team.The service is very much committed to providing a working environment conducive to staff development and wellbeingand the post holder will be part of a team approach to offeringinterventions to people who are at risk of breakdown in care and admission to hospital.

Being a Healthcare Assistant in the IST gives you the opportunity to:

- Help the most vulnerable people at risk of care breakdown or hospital admission.

- Be part of an innovative team striving to ensure people receive good quality care.

- Develop your understanding of positive behavioral support, risk management, managing mental health conditions, and building independent living skills.



The clinical development of our employees is a high priority, so the successful applicant will join a service that regularly provides clinical and career development opportunities.

The Post holder is expected to work 4 days per week, over two long shifts (8-8) and two standard shifts, which include rotating weekend cover to meet the needs of team and Trust network.

A means of transport is essential, and applicants must be willing to undergo an enhanced CRB check.

We want to recruit people to the service who share our values and are confident in their ability to contribute to the demonstrated effectiveness and acceptability of our service.

Staff at Lancashire & South Cumbria NHS Foundation Trust work to improve lives with a culture based on four core values:

We are kind

We are a team

We are respectful

We are always learning

To keep informed of latest trust news and events follow us on twitter @Lscft_jobs and @WeAreLSCFT

Please refer to the attached job description and person specification for further details on the role. When completing thesupporting informationsection of your application, please ensure you show how you meet each of the criteria of the person specificationproviding illustrative examples where possible;as this is what you will be shortlisted against.


This advert closes on Thursday 8 Aug 2024

A Vacancy at Lancashire & South Cumbria NHS Foundation Trust.


Hello, my name is Sammy. I’m an Occupational Therapist and I’m the clinical lead of the Specialist Autism Team within LSCFT. Our team was first established in May 2021, during the pandemic which proved to be a very unique start to our service. Having been in operation nearing 18 months now, we remain relatively new and are continuing to learn and develop. Within this time we have supported over one hundred autistic people to avoid an unnecessary hospital admission, for this reason we have been shortlisted for the Health Service Journal Awards this year.

We are a very caring team and pride ourselves in being creative and innovative and being driven to offer a service which is genuinely person centred. By this, I refer to us being a service which is led by the individuals whom we support. Every approach and intervention offered is designed to meet individual need and preference. Through this approach we are continually learning, developing and findings different ways of working, to meet the needs and wishes of the individuals we work with. For this reason we have team development sessions each week and each team member plays a vital role in sharing knowledge and information.

If you’re reading this advert this role may be of interest to you. If you have a whole host of experience, great! If not, then please don’t let this put you off considering this role. Having a keenness to learn and a motivation to use and adapt your transferrable skillset is all that we ask you to bring.

The specialist autism team works closely with mental health, social care colleagues, advocacy and community services. We work between the hours of 9-5 Monday to Friday, with some flex needed on occasion, to meet individual need. Our service is commissioned to prevent unnecessary hospital admissions (Outreach) and where an admission to hospital may be appropriate, we strive to support a therapeutic admission (Inreach) and timely discharge (Discharge Coordination) in conjunction with the multidisciplinary team.

We work as a tertiary service, working with autistic individuals who are under the care of secondary mental health services and to date we have supported autistic people and their support networks who have experienced a number of challenges including high levels of anxiety, unforeseen changes within their life and sensory and communication differences which haven’t yet been fully explored and understood.

As a result of new investment we are able to advertise a number of posts in our team: these are suitable for registered professionals from all health and social care backgrounds. We currently have Nurses, Occupational Therapists, Social Workers and a Psychologist in the team.

If you have any questions, please don’t hesitate to get in touch. If you feel it would be beneficial, we can also arrange informal visits to meet with myself and/or members of the team.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

For more details on this vacancy please review the attached job description and person specification.


This advert closes on Wednesday 7 Aug 2024

An amazing new job opportunity has arisen for a dedicated Registered Service Manager to manage a residential supported living service located in the Preston, Lancashire area. You will be working for one of UK's leading health care providers

A brand new residential living service consisting of individual apartments with internal and external communal spaces. Supporting adults with learning disabilities, autism and other complex needs that some may find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Service Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £38,000 - £40,000 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6648
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

A Vacancy at NHS Midlands and Lancashire Commissioning Support Unit.


Lancashire and South Cumbria System Coordination Centre (SCC) are looking to recruit an additional Operational Manager to join their developing SCC. If you are currently working within healthcare or have previously worked within healthcare and looking for a new challenge and are passionate about working at a system level to improve and coordinate urgent care, this is the role for you.

The SCC Operational Manager will work with the Senior Managers to lead the team working in the Integrated Care Board (ICB) / MLCSU SCC. The role is responsible for delivering operational leadership via the SCC to ensure system level coordination of responses across Lancashire and South Cumbria to maintain flow across UEC pathways.





The SCC is responsible for coordinating the flow of urgent care across the Lancashire and South Cumbria and operates 7 days a week, covering the core hours of 0800 to 1800. The Operational Manager role is an exciting opportunity to become involved in working to improve urgent care flow at a system level , working closely with colleagues across the area to operationalise the 5 year strategy for urgent and emergency care.

The post holder will be expected to work flexibly to cover these hours on a seven day rota, and with the expectation for significant on site presence with the majority of weekday shifts worked on site at County Hall in Preston.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is part of the NHS family, both ‘of’ and ‘for’ the NHS and are pivotal in supporting major improvements in health and wellbeing for organisations across our partner Integrated Care Systems (ICSs) and their populations. We are integral to the healthcare systems we work in partnership with, and our philosophy is to face every new challenge and opportunity together with our partners.

The System Co-ordination Centre (SCC) is the Lancashire and South Cumbria (LSC) system wide single point of contact for NHSE, Region, ICB and all system providers for all system improvement activities and queries and is operational 7 days a week 0800 to 1800, or when the system deems it necessary.

Our mission is to be a great place to work, to be great people to work with, striving to be better tomorrow than we are today.

MLCSU recognise that you deserve to develop your unique skill set. We encourage our staff to adopt a culture of learning to continually evolve and develop the organisation.

MLCSU is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

We are looking for a team player with good communication and organisational skills, who is flexible in their approach to work.

The post holder will:
• Have overall responsibility for the day-to-day co-ordination and delivery of the SCC operating protocol. This includes compliance against the national spec and localised system SOP(s) as per ICB / MLCSU governance.
• Chair routine system calls with ICS provider representatives and have devolved authority from ICB to initiate contact with providers as necessary. Ensures that all providers and SCC teams are maintaining contemporaneous notes and that objectives are SMART-based, accountable and delivered (or non-delivered by exception).
• Visible point of contact for SCC Room Operators to escalate any real-time or emergent risks or concerns. The SCC Operational Manager will interpret any quantifiable or considered risk analysis and decide on a recourse to the most appropriate action to maintain patient safety.
• Tactical system management of provider critical incidents and accountable to the ICB SRO or the DOC who will enact strategic system management on behalf of the ICB.
• Establish lines of communication with ICS providers ensuring seamless escalation as per OPEL 4 Framework or other surge protocol. Can devolve point of contact to SCC as required which includes preparing and facilitating handover to the DOC.
• Be responsible for the running of the System Control Centre
• Be responsible for building a combination of subject matter expertise and operational skill to enhance effective service delivery.
• Be responsible for implementing all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets
• Support the wider urgent care team to deliver against national and local priorities as set out in the NHS E policy to improve and transform urgent and emergency care for the population of LSC, driving better outcomes, improved operational performance and value or money in planning and commissioning.
• Be required to work five days across the seven-day period, covering 08:00-20:00 or 18:00 as a part of a rota.
• Work closely with a range of managers and directors for system delivery to balance risk across the system in times of escalation



If you require any further details regarding this vacancy please contact:

Jennifer Butterworth -01772 952363 or jennifer.butterworth1@nhs.net


This advert closes on Thursday 25 Jul 2024

We are excited to announce that we are now recruiting atHolland House, Preston for Bank Support Workers

At Northern Healthcare you can build meaningful relationships and a fulfilling career as a key member of our team. Our Mental Health Support Workers are at the heart of our services. Our team are special, and they help us to create mental health recovery services full of joy and laughter, whilst overcoming challenges together and lifting each other up.

Each day is different, and you help make it special

You will enhance the lives of our residents, support their families, and be an integral part of a wider mental health support network within your local community.

Our residents need support with daily living tasks such as cooking, appointments, medication and money management. You will help encourage and support our residents to re-learn skills and tackle new ones in a safe and supportive environment.

You will celebrate every step our residents take on their path to greater independence and mental health recovery no matter how small. Supporting them through difficult times whilst learning from your colleagues as part of a multi-disciplinary team.

Your experience

At Northern Healthcare all your individual experiences’ are valued. You bring something unique to our team. Whilst of course, experience as a support worker or a level 2 or 3 in Health and Social Care is beneficial,

Supporting you and your career

From day one we will help you find your feet, with our new induction programme, buddy scheme and virtual learning programme. We provide all the training you need to support your residents to take their next steps whilst developing your career, confidence and knowledge.

As an adult Mental Health Support Worker, you will complete a variety of training such as the Care Certificate, behaviour support and first aid. Many of our Support Workers have completed an Apprenticeship in Health and Social Care (Level 2,3 and 5), business administration qualifications and management training.

The possibilities are truly endless for you as a Support Worker at Northern Healthcare. If you have the drive and dedication, you can progress through to Team Leader, Deputy Service Manager, Service Manager and onwards!

Not the route for you? No problem, you could become a Support Worker Champion in a specialised field, or if you’re happy where you are then we can support you to thrive in your role.

Whatever your next step, we will help you get there.

Working Hours

This role requires a level of flexibility as it works alongside a rotational shift pattern 8am-8pm during the day and 8pm-8am waking nights, including weekends. This is something that can be discussed at Interview

In return, you’ll receive

Benefits
• £11.60 per hour
• Company pension scheme
• Free car parking (at most sites)
• Free enhance (DBS)
• Blue Light Card (online offers and in-store discounts)+ insurance
• 25 days annual leave + statutory bank holidays
• Refer a friend scheme
• Access to discounted products and services
• Sovereign Healthcare Cover - inc dental, optical, prescriptions and physiotherapy*
• Free Employee Assistant Programme - offering holistic solutions, physiotherapy, mental health support and workplace adjustments
• Annual staff awards + employee recognition scheme
• Monthly NHC Value champion awards
• Career development + job learning opportunities
• Induction and buddy programme
• Train towards NVQ in Health and Social Care

About us

Our teams are the people who make Northern Healthcare special. “Putting people first” isn’t just a strapline - all of our team members show it each day. Our services support adults with a mental health diagnosis, autism or learning disability 24/7 within our services or as part of an outreach programme.



Your responsibilities as a Support Worker
• Ensure that our service users are at the heart of everything we do.
• Support and guide service users with day-to-day activities enabling them to be able to live a full and as independent life as possible. This may include help to manage budgeting, domestic tasks, or meal preparation
• Support and guide service users with grocery shopping and attending routine appointments.
• Support service users whilst taking of prescribed medication.
• Support service users to be as active as they would like to be as part of their local community, whilst encouraging them to try out new things. These could include days out, family visits or arranging to go to college or use their local leisure facilities.
• Regularly review support plans whilst ensuring that they are committed to working toward their needs and aspirations.
• Working positively and collaboratively with other colleagues within the team
• Work within and implement our policy and procedure, including confidentiality and safeguarding.
• Escalate as appropriate any concerns or issues in a timely manner.
• To maintain and keep accurate records whilst reporting in a factual and ‘person centred’ approach.
• Ideally, you will have some experience as a support worker or have gained your level 2 or 3 in Health and Social Care


This advert closes on Thursday 29 Aug 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for an Court of Protection Practitioner to join the Safeguarding Team.

The post holder will uphold the values of the organisation and lead by example supporting a working culture across the Lancashire & South Cumbria Integrated Care Board (LSCICB):

To lead on Court of Protection (COP) cases to ensure ICB compliance with The Mental Capacity Act (MCA) and Court of Protection (CoP) for a specified cohort of service users.

To support and advise colleagues in matters relating to the MCA and DOLS, to ensure current case law and legislation is being imbedded into clinical practice to promote best practice and compliance with the law.

This role sits in the ICB Lancashire & South Cumbria alongside the Safeguarding Team where health funding is in place, supporting patients in receipt of NHS funding including Continuing Healthcare (CHC), joint funding and complex care funding.

The post holder will be responsible for developing and setting best practice standards relating to the MCA, safeguarding and associated legislation.

To be responsible for initiating and completing CoP applications and advising and supporting patients and their representatives throughout

Provide advice and support to commissioning colleagues in relation to the MCA, and CoP matters, this will include supporting in capacity assessments and best interest meetings.

To provide support with the current tracking system of CoP applications required across the ICB, triaging referrals utilising a prioritisation model.

To provide highly skilled communication to individuals from all care groups and ages with varying levels of communication needs (this includes face-to-face, written and telephone contacts)

To be skilled in effectively communicating complex sensitive information

To have the ability to deal with frequent difficult situations arising from the complex nature of CoP applications and applying least restrictive principles as per MCA (2005).

Providing some cover to the wider team in periods of unexpected colleague absence or service pressuresTo maintain professional confidentiality in all matters relating to patient care seeking advice where required when sharing patient information.

Maintain contemporaneous clinical records in line with professional responsibilities and Standards for Record Keeping

To maintain up to date knowledge regarding developments in legislation specifically The Mental Health Act (MHA), Mental Capacity Act (MCA), safeguarding and associated case law.

Responsible to proactively manage CoP applications and support colleagues with MCA matters.

To attend Court hearings where needed representing the ICB and follow through the Court process including the completion of statements and reports.

Support clinical staff in relation to complex MCA or CoP matters and preventively work on cases to reduce the need to apply to CoP, where appropriate

Clear understanding of the various CoP applications and ability to coordinate and manage a case from start to completion.

Provide and receive highly complex or sensitive information at times where there may be significant barriers to acceptance, for example when presenting an opposing position to Court to that of the patient or their representative.

To proactively manage Court applications cost effectively by determining when or if cases would need legal instruction, avoiding excessive legal fees and costs to the ICB.

To support the development and delivery of the service preparing for the Liberty Protection Safeguards (LPS)

Manage CoPDoL applications and MCA matters with equity and consistency.

Ensure knowledge and practice is up to date with current case law and legislation changes to inform best practice and deliver up to date and relevant leadership and advice.

Respond to priority matters within short timescales whilst delivering the same quality and equitable service.

To maintain regular 1-1 meetings with line manager and participate in development programmes within ICB.

Ensure compliance with professional code of conduct/code of practice and maintain professional registration and training.

Instil a culture of customer-service and continuous improvement across the ICB ensuring all team members understand and deliver their role effectively.

To maintain the reputational standard of the ICB whilst representing them in legal matters, including attendance at Court hearings.


This advert closes on Thursday 8 Aug 2024

Job Description

Staff Nurse - RGN/RMN

Full-time days

Hourly Rate: £20.50

We are looking for a caring and experienced Staff Nurse to join our client's nursing team on day shifts at our Care Home, providing 24-hour nursing care for individuals with complex medical needs and those with dementia, as well as offering respite care. The ideal candidate will have a strong nursing background and a genuine commitment to delivering exceptional patient care.

Qualifications

• Valid nursing qualification (RGN/RMN) and UK NMC Pin
• Proven experience as a nurse, preferably in a healthcare setting
• Excellent communication and interpersonal skills
• Ability to remain calm and make effective decisions in high-pressure situations
• Strong attention to detail and a compassionate nature
• Knowledge of medical and healthcare procedures

Responsibilities

• Administer medication and treatments as prescribed by the physician
• Monitor and assess patient conditions, and report any changes to the healthcare team
• Collaborate with healthcare professionals to create and implement care plans
• Provide emotional support and education to patients and their families
• Maintain accurate and up-to-date patient records
• Adhere to all relevant health and safety standards and protocols

WILL79040/AP

INDNUR