Total 90 Customer Service job vacancies in Cannock, Staffordshire, WS11 0AE

The Supply Service are recruiting for a Deputy Care Manager on behalf of a Children's Residential home based in Stoke-on-Trent, Staffordshire.

Successful applicants will either be an experienced Deputy Care Manager of a existing Children's Care Home or a Team Leader / Senior who is looking to progress their career further into Management

Shift patterns: 2 on 4 off (with sleep ins)

As a Deputy Care Manager, you will be responsible for the leadership, direction and management of the residential young peoples services. The daily running of the home and ensuring the young people receive the highest standards of care tailored to their individual needs. Other responsibilities include staff management, budgeting and ensuring the home complies with all OFSTED standards with the support of a Care Managaer & Head of Care.

Essential capabilities:

Capable or experienced in managing a residential young peoples setting.
Capable or experienced in managing a staff team & staff rotas.
Hold excellent communication skills with a ‘can do’ attitude.
Completion of Level 3 Diploma with children and young people or equivalent.
Completion or willingness to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services (Or equivalent)
Excellent communication and leadership skills
Full UK driving licence
A passion for working with young people
An enhanced DBS check
Applicants will need to be flexible to work as per the needs of the home

Benefits of working with The Supply Service:

Your own dedicated contact
Regular work placements
Competitive rates of pay
Future long-term roles
Pay Parity (AWR)
Refer a Friend Scheme

Successful applicants are required to attend an online interview, complete Safeguarding training & must undertake a full enhanced DBS check.

The Supply Service are recruiting for a Residential Childcare Support Worker on behalf of a client based in Stoke-on-Trent.

Shift pattern of 2on/4off
Additional sleep-in rate

Our client are a vibrant company that provides integrated therapeutic care to children between the ages of 8 years & 18 years. They're dedicated to caring and making a difference to the lives of vulnerable children and seek to add to their supportive and passionate team. Full specialist training, support and continued personal development is available

Responsibilities include:

Creating a positive environment & atmosphere to accommodate the needs of the young person
Providing appropriate care and support as identified in the young person’s placement plan
Providing support & preparation towards independence for young people
Support & Guidance to young people by removing barriers to learning in order to promote effective participation, enhance individual learning, raise aspirations and achieve their potential.

Working environment includes:

Fully supported learning and development
Therapeutic - Child centered
Staff recognition rewards

Successful applicants will be empathetic, have a passion for child centered care and posses positive role model qualities. We provide the highest levels of care to our children and new additions to our team must respect the company ethos. It is essential that you hold a full driving license and are at least 21 years of age for insurance purposes. A good standard of education is required and applicants must either hold or be prepared to work towards a Diploma / NVQ Level 3 in Caring for Children & Young People.

This is a great opportunity to build a career in the care industry and make a real difference to the lives of young people.

Benefits:

Casual dress
A rota that promotes a healthy work-life balance
Company events
Company pension
Discounted or free food
On-site parking
Referral programme

Successful applicants are required to attend an online interview, complete safeguarding training & must undertake a full enhanced DBS check.

Are you a highly motivated and inspirational individual with a passion for supporting learners with specific learning differences, mental health difficulties, or disabilities? South Staffordshire College is looking for a dedicated Learning Support Practitioner to join our dynamic Learning Support department.

You will plan, develop and monitor strategies for our learners, that require additional support to achieve their career and learning goals. Also providing advice and guidance for our teachers to deliver inclusive lessons for individuals with additional support needs.

You will be a strong team player with a real desire to help young people and adults. Previous experience working in an education setting supporting people with specific learning differences and or disabilities is essential.

What you can expect from us - We care about your wellbeing so have a number of activities all year that provide support. However, time off is also important. We have a generous holiday scheme, the usual Bank Holidays, an additional 5 days at Christmas and 2 'ME' days (where you can have a day off work and do whatever makes you happy) as well as an additional day on campus spent on wellbeing.

We have a range of benefits available to all staff including paid time off for emergencies (designed to support carers) and all our policies are enhanced further than statutory requirements. The College also contributes to your pension at a minimum of 22.9% (we contribute more for people in the Local Government Pension Scheme).

South Staffordshire College is an equal opportunities employer and welcomes applicants from all sections of the community. We are actively building diverse teams and welcome applications from everyone covering all the protected characteristics in particular people of different ages/ethnicity/race.

We are committed to PREVENT and safeguarding and promoting the welfare of children and young adults and expect all staff to share this commitment.

This position is subject to an Enhanced Disclosure with child and barred list check.

Are you a highly motivated and inspirational individual with a passion for supporting learners with specific learning differences, mental health difficulties, or disabilities? South Staffordshire College is looking for a dedicated Learning Support Practitioner to join our dynamic Learning Support department.

You will plan, develop and monitor strategies for our learners, that require additional support to achieve their career and learning goals. Also providing advice and guidance for our teachers to deliver inclusive lessons for individuals with additional support needs.

You will be a strong team player with a real desire to help young people and adults. Previous experience working in an education setting supporting people with specific learning differences and or disabilities is essential.

What you can expect from us - We care about your wellbeing so have a number of activities all year that provide support. However, time off is also important. We have a generous holiday scheme, the usual Bank Holidays, an additional 5 days at Christmas and 2 'ME' days (where you can have a day off work and do whatever makes you happy) as well as an additional day on campus spent on wellbeing.

We have a range of benefits available to all staff including paid time off for emergencies (designed to support carers) and all our policies are enhanced further than statutory requirements. The College also contributes to your pension at a minimum of 22.9% (we contribute more for people in the Local Government Pension Scheme).

South Staffordshire College is an equal opportunities employer and welcomes applicants from all sections of the community. We are actively building diverse teams and welcome applications from everyone covering all the protected characteristics in particular people of different ages/ethnicity/race.

We are committed to PREVENT and safeguarding and promoting the welfare of children and young adults and expect all staff to share this commitment.

This position is subject to an Enhanced Disclosure with child and barred list check.

Main Responsibilities

We have a fantastic opportunity to lead our dedicated team in promoting sustainable waste management at our Household Waste Recycling Centres!

As a Household Waste Recycling Centre (HWRC) Team Leader you will:

• Be able to effectively lead and motivate a team to help maximise the quality and number of materials separated for recycling.
• Plan and organise the activities on site, organise staff responsibilities and be the face of Staffordshire County Council to on site visitors and, where required, deputise for the HWRC Supervisor.
• Be a great communicator and be able to demonstrate a positive and encouraging leadership approach.
• Have experience using IT systems and be confident using Microsoft office software.

Your day-to-day duties will vary, and may include the following:

• Helping the public use the site in a safe manner, adhering to all Health and Safety guidance.
• Being the accountable fire marshal and first aid trained responder on site.
• Providing friendly, informative and professional customer service.
• Protecting yourself and your team by promoting high standards of health and safety.
• Safely operating equipment and machinery and reporting any faults and issues.
• Working with commercial traders, providing advice and handling payments.
• Reporting unauthorised waste depositing and promoting environmental sustainability.
• Supporting other HWRC teams as part of the Staffordshire HWRC Network.

This role is based at our Cannock location.

The Ideal Candidate

You will have:

• A Certificate of technical competence in Hazardous Waste Transfer (Ideal, not essential to role)
• Experience of leading a team
• Working knowledge of health and safety legislation and operations
• A flexible approach to duties, willing to learn and be trained
• Good verbal and written communication skills – to facilitate inductions, training and communication with site staff, management, clients, contractors and the public
• Strong numerical and literacy skills and paperwork and recording skills
• An understanding of recycling and recyclable materials is an advantage
• Trained First Aider, or willing and capable of being trained
• A Full UK driving licence
• Experience in operating a above 10ton 360 wheeled excavator. ( or willing to learn)
• Experience in the operation of Household waste recycling centres (HWRC'S)
• Good attention to detail
• Willing to work weekends and Bank holidays

For more information, please contact Danny Wraxton at danny.wraxton@staffordshire.gov.uk

Potential interview date will be: Week commencing 2nd December 2024

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Support Worker
Are you a compassionate and dedicated individual with CPI/MAPA training, seeking flexible work opportunities in the field of social care? Join our team as a Support Worker and make a meaningful difference in the lives of others.
Full Time Permanent Role
Hourly Rate £11.44 per hour.
Social Care & Education are looking to recruit Support Workers to work in a fantastic specialist supported living service for adults.
As a Support Worker, you will play a vital role in providing high-quality care and support to our clients service users.
Your responsibilities may include:
• Assisting individuals with daily living tasks, such as personal hygiene, meal preparation, and household chores.
• Providing emotional support and companionship to service users and promoting well-being.
• Administering medication as prescribed and ensuring adherence to care plans
• Implementing behaviour management strategies in accordance with CPI/MAPA training to ensure the safety and dignity of all individuals.
Requirements:
• Valid CPI/MAPA training certificate
• Previous experience with Challenging Behaviour
• Strong interpersonal and communication skills
• Empathy, patience, and a genuine passion for supporting others.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
• Confident and fully able to use a hoist as and when required
Benefits:
• Competitive hourly rate.
• Flexible working hours to suit your lifestyle and commitments.
• Weekly pay.

To learn more about this varied and interesting role please see the full job description and person specification.

We want to appoint a highly motivated and enthusiastic Welfare and Care Assistant to join our support team. As a member of our Support Team, you will work closely with other support staff, teaching assistants and teachers to support children with a range of disabilities and support needs. The role supports learners’ personal and physical care needs including changing and feeding, as well as supporting young people in classes and to access community-based activities including pushing wheelchairs. This could also be an ideal role for parents/carers who want to work around their children’s school hours.You will be confident about working with (or learning to work with) children with a range of SEND needs and either have or be willing to learn about best practice in the area, you will be passionate and open to learn and you will work well in a team and have excellent communication skills. Blackfriars Academy is a very special place to be educated. We have a learning community of approximately 120 students aged between 11-19 and over 90 staff all working towards the goal of supporting students with profound and complex, or moderate or severe learning needs and profound and complex needs to reach their potential. We are special because we provide an outstanding educational experience for a vast range of needs in a supportive and caring atmosphere where students blossom in our inclusive environment. Shaw Education Trust are a thriving mix of diverse and growing schools including Primary, Secondary and Special Schools all working together to improve the lives of young people in our communities. We are sponsored by Shaw Trust a charity organisation that focuses on transforming lives. We’re a growing group of dynamically awesome academies providing education to children of all ages and abilities. Staff across our team of schools are dedicated to ensuring that every child has the opportunity to be successful, whatever their starting point in life.
Our Special settings cater for children and young people with a wide range of Special Educational Needs from children with profound medical needs and life limiting conditions, those with severe, moderate and sensory needs through to young people with social emotional and mental health needs that require support and understanding to help them to navigate their world. Whether you are a teacher, a teaching assistant, a healthcare professional or work in facilities, admin or operations all our Special Schools offer you the opportunity to work within an establishment that has a ‘family’ feel that puts the children, young people and their families at the heart of what they do. All the pupils within our Special Schools have an individualised education and are educated in small classes and groups with enhanced support to ensure that all their needs are met. There is nothing more rewarding than being part of a team that supports a child or young person with Special Educational Needs to reach their goals. You truly will make a difference to the life of a young person and their family. Our schools span from Birmingham to Bury, meaning that we can support students from all walks of life, no matter their background or socioeconomic status. In doing this, we can help ensure all children are able to access a high standard of education, with all being treated equally.
Shaw Education Trust offer the following employee benefits with your Teaching or Support Staff employment: An excellent Local Government Pension Scheme (Support Staff) / Teachers Pension (Teaching Staff) Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years’ service including Bank Holidays)
Electric Car Scheme: Environmentally friendly vehicles with our electric car scheme. Access to Medicash Health & Wellbeing Plan: Enjoy health services designed to support your well-being.
Free DiscountForTeachers Scheme for all staff (Support and Teaching), Exclusive discounts to save money with a wide selection of discounts and exclusive offers from hundreds of the biggest brands.
Free Eye Tests
Cycle to work scheme
Access to our Institute of Education and fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust. We know our people are the key to our success and so we’re committed to ensuring the employment experience at Shaw Education Trust is a rewarding one. Actual Salary: £18,395 - £18,685 Working Hours: 32.5 hrs Mon - Fri 08.45 – 15.45, Term Time only plus 5 inset days Contract Type: Fixed term until 31.08.25, however this position could become permanent

What skills and experience we're looking for

We want to appoint a highly motivated and enthusiastic Welfare and Care Assistant to join our support team.

As a member of our Support Team, you will work closely with other support staff, teaching assistants and teachers to support children with a range of disabilities and support needs. The role supports learners’ personal and physical care needs including changing and feeding, as well as supporting young people in classes and to access community-based activities including pushing wheelchairs. This could also be an ideal role for parents/carers who want to work around their children’s school hours.

You will be confident about working with (or learning to work with) children with a range of SEND needs and either have or be willing to learn about best practice in the area, you will be passionate and open to learn and you will work well in a team and have excellent communication skills.

Blackfriars Academyis a very special place to be educated. We have a learning community of approximately 120 students aged between 11-19 and over 90 staff all working towards the goal of supporting students with profound and complex, or moderate or severe learning needs and profound and complex needs to reach their potential. We are special because we provide an outstanding educational experience for a vast range of needs in a supportive and caring atmosphere where students blossom in our inclusive environment.

Shaw Education Trust are a thriving mix of diverse and growing schools including Primary, Secondary and Special Schools all working together to improve the lives of young people in our communities. We are sponsored by Shaw Trust a charity organisation that focuses on transforming lives. We’re a growing group of dynamically awesome academies providing education to children of all ages and abilities. Staff across our team of schools are dedicated to ensuring that every child has the opportunity to be successful, whatever their starting point in life.

Our Special settings cater for children and young people with a wide range of Special Educational Needs from children with profound medical needs and life limiting conditions, those with severe, moderate and sensory needs through to young people with social emotional and mental health needs that require support and understanding to help them to navigate their world.

Whether you are a teacher, a teaching assistant, a healthcare professional or work in facilities, admin or operations all our Special Schools offer you the opportunity to work within an establishment that has a ‘family’ feel that puts the children, young people and their families at the heart of what they do.

What the school offers its staff

All the pupils within our Special Schools have an individualised education and are educated in small classes and groups with enhanced support to ensure that all their needs are met. There is nothing more rewarding than being part of a team that supports a child or young person with Special Educational Needs to reach their goals. You truly will make a difference to the life of a young person and their family.

Our schools span from Birmingham to Bury, meaning that we can support students from all walks of life, no matter their background or socioeconomic status. In doing this, we can help ensure all children are able to access a high standard of education, with all being treated equally.

Shaw Education Trust offer the following employee benefits with your Teaching or Support Staff employment:

• An excellent Local Government Pension Scheme (Support Staff) / Teachers Pension (Teaching Staff)
• Support Staff only based on workingfull time, all year- Generous holiday entitlement from your first day of employment (37 days holidayrising to 39 daysafter 5 years’ service including Bank Holidays)
• Electric Car Scheme: Environmentally friendly vehicles with our electric car scheme.
• Access to Medicash Health & Wellbeing Plan: Enjoy health services designed to support your well-being.
• Free DiscountForTeachers Scheme for all staff (Support and Teaching), Exclusive discounts to save money with a wide selection of discounts and exclusive offers from hundreds of the biggest brands.
• Free Eye Tests
• Cycle to work scheme
• Access to our Institute of Education and fantastic opportunities to help yougrow, contributeandflourishin your role and in the Trust.

We know our people are the key to our success and so we’re committed to ensuring the employment experience at Shaw Education Trust is a rewarding one.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Service Care Solutions are currently recruiting for a Substance Misuse Nurse, you must deliver high standards of Nursing care for the treatment and support of Substance dependency. You must also be able to provide high-quality clinical assessments and treatment to Substance dependants clients in a residential setting, working in a multi-disciplinary team.

Our client's vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families.

Key role and responsibilities for a Substance Misuse Nurse

• Support for Drug and Alcohol users with complex needs as part of a 12 step programme
• Liaise with other professionals and members of the wider multidisciplinary treatment team
• Provide interventions
• Promote Health and Well-Being of client and maintain a safe, caring therapeutic environment
• Undertake initial health assessment on admission to include Mental Health and Substance Misuse history

Minimum requirements for a Substance Misuse Nurse

• Nurse Qualification - RMN with UK Registration
• Ability to work with the 12 Step Programme (Recovery Model)
• Awareness of health issues relating to Substance Misuse
• Experience of Key Working and Care Planning

What we offer for a Substance Misuse Nurse

• £250 Training Allowance
• Excellent Pay Rates
• A fantastic £250 Referral Bonus
• Specialist Substance Misuse consultants offering single point of contact

If you want to hear more about this Substance Misuse Nurse role please send us your CV by clicking 'apply now'!

Recovery Practitioner

Service Care Solutions are supporting a reputable non-profit provider and they are currently recruiting for a Recovery Practitioner. As a Recovery Practitioner you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

Key role and responsibilities for a Recovery Practitioner;

• Able to manage a caseload of 40-60 service users
• Supporting the individuals from Point of Entry
• Provide Screening, Assessment and Recovery Plans
• Deliver One to One interventions

Minimum requirements for a Recovery Practitioner;

• Experience of working within the Substance Misuse field
• Awareness of health issues relating to Substance Misuse
• Experience of Key Working and Care Planning

Our client vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families.

What we offer for a Recovery Practitioner;

• £250 Training Allowance
• Excellent Pay Rates
• A fantastic £250 Referral Bonus
• Specialist Substance Misuse consultants offering single point of contact

If you want to hear more about this Recovery Practitioner role please send us your CV by clicking 'apply now!'

Dream Big Independent Living supports young people towards independent living through supported accommodation.

As a Support Worker you would be providing support for young care leavers aged 16 - 25 and helping them reach their full potential.
We believe that every child has the right to dream big and be supported into a successful transition from childhood to adulthood regardless of their social - economic background, social disadvantages or circumstances. We believe young people are most likely to reach their full potential when treated with dignity & respect in a home environment with support and emotional warmth.

Support worker role:
- Engage in key work sessions based upon the young person’s individual support needs

-Support young people to develop budgeting and financial management of their weekly allowance to develop cooking skills, weekly shopping etc.

-Support young people to developing routines and boundaries - address challenging behaviour in a non-confrontational and nurturing manner.

-Support young people with registering with GP, other health services, registering and attending with education / training and apprenticeship.

-Maintain a record of all daily activities and maintain log book and visitor’s book at the property whilst on duty.

-Prepare high standard monthly progress reports regarding the young person’s progress.

-Support with preparations towards independent living - securing job/apprenticeship, apply for benefits, complete housing application etc.

-Accompany young people to attend appointments and activities where necessary until they develop their own independent skills.

-Ensure boundaries, home rules and curfews are adhered to at the placement by young people.

-Remind and encourage young people to keep their rooms tidy and clean, also clean common areas clean after use.

-General administrative tasks - emails, maintaining telephone communication, filing and record keeping.

- Focus on developing their self confidence and esteem through therapeutic practices ( Therapeutic training will be given to all support workers)


Requirements:
-Have experience in working with challenging young people.

-Must have experience working with young people aged 16 to 25 years old in similar supportive role either in residential units or within the community.

-Be able to identify areas where our young people can be better supported.

-Have good verbal communication skill / English language skills to engage with young people, challenge them where necessary and have a natural flair to communicate and engage with young people.

-Be able to work as part of the team - following management directions and be able to seek management advice where necessary.


BENEFITS TO WORKING WITH US:
Opportunity for overtime
We’ll pay for your DBS
Ongoing TRAINING and support
Great competitive rates


Needed Qualifications:
- Relevant qualifications in Health and Social Care, Youth Offending or within education


Personal attributes we expect:
-Ability to engage with young people in a positive and proactive approach.
-Sense of humour.
-Self organisation.
-Sensitive and reflective.
-Honesty and reliability.
-Ability to listen and empathise.
-Ability to assess risks.


Work Location: One location - Stoke on Trent

Shifts available:
- Morning
- Full day
- Sleeping Nights
- Weekends

Working Options Available:
Full Time
Part-time

Pay: £11.50- £12.50 per hour

Location: Cannock

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Please note, we may be required to close this vacancy early if we receive a high volume of applications. For full details, please see attached Job Description and Person Specification. Social Work Learning Academy (SWLA) On appointment, you will be enrolled in the SWLA and aligned to the appropriate British Association of Social Work Professional Capabilities Framework. The relevant SWLA stage (i.e. stage 1 (ASYE), 2 (Social Worker) or 3 (Advanced Social Worker) will also be agreed taking all prior Continuous Professional Development (CPD) and relevant experience into consideration. The post holder will be required to take responsibility for their own Continuous Professional Development.