Total 3,034 qa specialist job vacancies in Customer Service category in The United States of America

Role Description

We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.

As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!

Responsibilities

• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
• Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
• Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
• Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
• Able to liaise and communicates with carpenters and knowledge in carpentry processing.
• Update of technical report and maintain accurate records in the CRM system.

Requirements

• Diplomas, A-Level or equivalent practical experience.
• Minimum 1-year related experience.
• Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
• Previous experience in a technical support or customer service role, preferably in carpentry industry.
• Customer orientation and ability to adapt/respond to diverse personalities.
• Good Presentation Skill

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

Role Description

We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.

As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!

Responsibilities

• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
• Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
• Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
• Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
• Able to liaise and communicates with carpenters and knowledge in carpentry processing.
• Update of technical report and maintain accurate records in the CRM system.

Requirements

• Diplomas, A-Level or equivalent practical experience.
• Minimum 1-year related experience.
• Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
• Previous experience in a technical support or customer service role, preferably in carpentry industry.
• Customer orientation and ability to adapt/respond to diverse personalities.
• Good Presentation Skill

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

Role Description

We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.

As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!

Responsibilities

• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
• Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
• Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
• Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
• Able to liaise and communicates with carpenters and knowledge in carpentry processing.
• Update of technical report and maintain accurate records in the CRM system.

Requirements

• Diplomas, A-Level or equivalent practical experience.
• Minimum 1-year related experience.
• Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
• Previous experience in a technical support or customer service role, preferably in carpentry industry.
• Customer orientation and ability to adapt/respond to diverse personalities.
• Good Presentation Skill

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

角色描述

我們正在馬來西亞尋找一名初級技術專家加入我們充滿活力的團隊。

作為技術專家，您將在向潛在客戶展示和推廣我們的產品功能、優勢和頂級品質方面發揮關鍵作用。您將成為尋求專家協助、解決技術疑問並對客戶可能遇到的任何問題進行故障排除的首選人員。

為了成功地完成這項工作，個人必須具有高能量水平，並且能夠及時有效地履行每項基本職責。以下列出的要求代表了所需的最低知識、技能和能力水準。我們的工作環境快節奏且令人興奮！

職責

• 進行產品演示，向潛在客戶（包括室內設計師、木匠和建築師）展示功能、優點和應用。
• 為客戶提供產品故障排除、解決技術疑問並及時解決問題的專家協助，以確保客戶滿意。
• 根據室內設計師、木匠和建築師的具體需求提供全面的產品培訓課程，使他們能夠在自己的專案中有效地利用我們的產品。
• 與跨職能團隊成員合作，為主要客戶組織和執行產品培訓計劃，確保與業務目標和客戶要求保持一致。
• 進行產品演示，向潛在客戶（包括室內設計師、木匠和建築師）展示功能、優點和應用。
• 為客戶提供產品故障排除、解決技術疑問並及時解決問題的專家協助，以確保客戶滿意。
• 隨時了解產業趨勢、產品開發和競爭對手產品的最新動態，為客戶提供明智的指導和建議。
• 與客戶建立並維持牢固的關係，了解他們的需求和挑戰，以提供個人化的支援和指導。
• 協助開發產品文件、培訓材料和資源，以促進有效的產品採用和使用。
• 能與木工聯絡溝通，了解木工加工知識。
• 更新技術報告並在CRM系統中維護準確的記錄。

要求

• 文憑、A-Level 或同等實務經驗。
• 至少 1 年相關經驗。
• 必須擁有自己的車輛，並且必須願意在全國範圍內（整個馬來西亞）旅行。
• 具有技術支援或客戶服務職位的經驗，最好是在木工行業。
• 顧客導向和適應/應對不同個性的能力。
• 良好的演講技巧

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險

Responsibilities:

• Handle campaign related enquiries received from various channel i.e agency force. 
• Perform checking on the related enquiries and revert within turn-around-time
• Manage campaign rewards fulfilment processes which including reconciliation and verification.
• Assist in User Acceptance Testing (UAT) for system enabled for campaign purposes.
• Drafting communication materials and proofreading campaign materials.
• Support operational tasks as needed to ensure smooth execution of campaign and related activities.

Qualifications:

• Diploma with 1 years of relevant experiences are welcome to apply
• Fresh degree with corporate internship experiences are welcome.
• Good communications skills in both written and verbal
• Details oriented
• Able to communicate in Mandarin & Cantonese will be added advantages. 

Employer questions

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?

Perks & Benefits

• Employee equity

職責：

• 處理從各種管道（即代理商）收到的與活動相關的詢問。
• 檢查相關查詢並在周轉時間內回复
• 管理活動獎勵履行流程，包括核對和驗證。
• 協助為活動目的啟用的系統的使用者驗收測試 (UAT)。
• 起草溝通材料和校對活動材料。
• 根據需要支援營運任務，以確保活動和相關活動的順利執行。

資格：

• 具有1年相關經驗的文憑歡迎申請
• 歡迎具有企業實習經驗的新學位。
• 良好的書面和口頭溝通能力
• 注重細節
• 能夠用國語和廣東話溝通將是額外的優勢。

雇主問題

您的申請將包括以下問題：

• 您期望的每月基本工資是多少？
• 您能流利使用下列哪一種語言？

津貼和福利

• 員工股權

Job Description:

Service Specialist is expected to provide excellent after sales and technical service to our client base in Singapore, Batam.

Services include inhouse/onsite service, training, installation, demo’s, commissioning for our range of products.

Other duties include organising and maintaining the service digital portal, workshop and monthly reports.

Job Responsibilities:

- Service Target of S$10,000.00 per month

- Provide after sales service support to existing client base to include in house/onsite -service, training, installation, demo’s, commissioning for our range of products.

- coordinate with clients, consultants, main/subcontractors and suppliers on all service

operational issues
- Advise and train customers on basic Operation and Maintenance techniques

- To ensure workshop safety, including proper handling of equipment and working tools.

- Meeting Environment Health and Safety requirements

- Assist Sales Manager with project technical support, sample making and site visits.

- Provide timely reports as required.

• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Utilize various software packages (word processing, spreadsheets, databases, etc.) to create, edit, print, and retrieve files.
• Establish and maintain files, order routine equipment, supplies and services, develop standard operating procedures (SOPs), and draft and edit correspondence.
• Provide the upkeep and ensure accuracy of a variety of logs and records to support property management or inventory control.
• Communicate verbally with various levels of employees and management in order to obtain and provide information.
• Collect, compile, and submit information for reports, analyze data and extract information (including from graphs, charts, etc.), and assist in decision-making.
• Assist in locating and selecting the proper administrative procedure or technical instruction or manual for others to perform their work.

Our Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for IT Support Specialists to be part of the project team, able to maintain, upgrade and manage our in-house system development software, hardware and networks.

IT Support Specialist (EAST)

Responsibilities

• Perform 1st level technical support which includes troubleshooting and maintenance of computer systems, servers, switches and routers, printers, network storage systems etc.
• Perform system monitoring for system application and hardware health status
• Provide helpdesk function to users
• Support system engineers in various daily, weekly and monthly preventive tasks.
• Generate and maintain technical documentation, manuals and IT policies
• Perform any other ad-hoc tasks as assigned

Requirement

• Higher Nitec/ Diploma/ Degree in IT related fields or Electronics/Electrical/Aerospace/Mechatronics Engineering with IT knowledge
• No experience is needed. Graduates with passion in IT are welcomed
• Self-motivated, self – discipline and a service mindset
• Independent, commitment and willingness to learn
• Able to start work immediately or within a short notice is an advantage
• Possess class 3 driving license

Other Information

• Training will be provided

Interested applicants, please email your updated resume (in MS Word or PDF) to contact@elecpro.sg indicating availability date, current and expected salary. Only short-listed candidates will be notified.

Job Description:

• To promote via tele sales calls on merchant payment products to customer base.
• Provide onsite and offsite customer support for successful set-up of digital platform
• Ensure standard of service delivery, and all information provided to customer are clear and concise

Requirements:

• Comfortable to do cold calling and meeting customers on site
• Digital advocate and Service oriented.

Interested candidates may send their resumes to khaiven_tay@persolkelly.com or apply through the application system.
Shortlisted candidates will be notified.

EA Personnel No: R21101254
EA Personnel Name: Tay Khai Ven

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

• Supporting customers through an email ticketing system and phone calls
• Resolving customers' complaints and queries
• Providing detailed information to customers about the products and services
• Maintaining records of each phone Call/Email in the respective tools like Salesforce/Freshcaller for future reference
• Offering exceptional customer service and satisfaction
• Following up with customers for any further information
• Taking feedback from the customers
• Responsible for helping to maintain the FAQ list, used internally and externally
• Maintaining a healthy relationship with the clients
• Adhering to the company’s rules and regulations

Customer Service Specialist

£28,000 - £32,000 plus 10% bonus

Core hours: Monday to Friday 9am to 6pm

Hybrid 3 days working in office

Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half

Work with the best of the best

Fantastic perks and benefits

We're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.

Come work for a community made up of talented and ambitious individuals.

Specifically, you will take care of:

• Providing customers with outstanding levels of service over the telephone and through online channels
• Becoming a product knowledge specialist
• Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
• Ensuring any customer escalations are handled swiftly
• Being on hand to help customers with any payment queries
• Working closely with all team members.
• Guiding customers through policy purchases
• Providing insights on supplementary coverage options
• Tailoring products to meet individual needs;
• Ensuring accurate data entry and document verification;
• Advising on post-sale modifications;
• Exploring cross-selling opportunities
• Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level

You must have the following experience;

• Contact centre/call centre experience
• Live chat/Webchat experience - Zendesk desirable
• Email management/customer support
• Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
• Working in a fast paced, agile environment
• Degree educated
• Positive attitude
• Strong written and verbal communication
• Professional and be a brand ambassador
• Motivated, driven and have a entrepreneurial style

PACKAGE

• £28,000 - £32,000
• Overtime allowance (includes Saturday and bank holidays as part of a team rota)
• 10% performance related bonus (paid on annual basis)
• 25 days annual leave
• WFH days (3 days in office)
• Pension
• Vitality healthcare insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job Description (JD) for Imaging Centre Specialist would include the following roles and responsibilities

1. Scanning : The primary role involves converting physical documents into a digital format.
2. Quality Assurance: Ensuring the quality of the digitised content. This could involve checking the resolution, ensuring the colours are accurate, and making sure that the digital file is a true representation of the original.
3. File Management: Once the document has been scanned, it needs to be properly stored and organised back to its original physical file.
4. Indexing – Naming files in a consistent manner based on project requirement, organising files into appropriate folders digitally and ensuring files are uploaded.
5. Software Proficiency: Applicant should have simple knowledge on computer usage as various software tools will be used in the scanning process. Training will be provided to learn the software
   • Software use will include image editing software, document management systems for uploading of images after scanning or uploading of images to client’s portal.