Total 16 job vacancies by Matchlink Sdn Bhd

Job Description:-

Managing all helpdesk & surveillance functions tied to Enterprise business & support extending to communications & liaison with business counterparts & Enterprise customers. Expected to manage required communication levels to internal & external stakeholders

Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the Enterprise network’s reliability

Ensuring enterprise network growth by supporting delivery projects to gain more fixed enterprise customers and dominance by expanding network footprints

Ensuring technology development growth by supporting all fixed network projects to meet the evolving network technology and providing constructive inputs

Ensuring all network fixed enterprise complaint are managed and updated timely as per SLA

Ensuring all network detection are pro-actively notified timely as per SLA

Ensuring constant and reliable communications with Business Units to understand its needs which are unique to every customer and translate them towards the network’s outputs

Ensuring prompt and immediate response to stakeholders ie Service Managers, Account Managers & Network stakeholders

Job Requirements:-

Post Graduate Certificate/Diploma: Specialized in Electrical/Electronics/Communications

1 to 3 years in IT & Helpdesk environment

Proven experience as a helpdesk technician or other customer support role

Tech savvy with working knowledge of office automation products, databases, and remote control

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and resolve basic technical issues

Proficient in English

Excellent communication skills and writing skills.

Customer-oriented and cool-tempered

Perks & Benefits

• Nearby public transport
• Casual dress code

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication 'scripts' when handling different enquiries.
• Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take iniative to upsell products when they arise.
• Establish sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Medical insurance
• Paid training and development

Job Responsibilities

▪ Process and validate all sales submissions from Enterprise front-end channels (Sales & Partner Portal) nationwide, including supporting documents, components, plans, and other order-related validations within the stipulated SLA.

▪ Ensure that all supporting documents are reviewed in accordance with established processes and policies.

▪ Escalate operational issues, including system and process problems, to ensure they are addressed and resolved within the agreed SLA.

▪ Support ad-hoc and special projects for Sales Team/ Partners' activities nationwide.

▪ Conduct periodic discussions and operational checks with the Order Processing Team nationwide to ensure strict adherence to due diligence.

▪ Perform business credit checks for new onboardings to ensure the acquisition of quality and financially viable EBU corporate customers, and to minimize or mitigate potential fraud cases. Job Requirements

▪ Minimum of 2 to 4 years of experience.

▪ Fresh graduates are welcome to apply.

▪ Diploma in Business Administration or a related field.

▪ Preferably with a background in operations.

▪ Experience in the telecommunications industry is preferred.

▪ Proficiency in Microsoft Word, Excel, Siebel, Kenan FX, and SAP.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

Key Responsibilities:

• Handle inbound customer inquiries and provide accurate information regarding products/services.
• Make outbound calls to follow up with customers or conduct surveys.
• Assist customers in resolving issues and complaints with a professional and empathetic attitude.
• Maintain customer records by updating account information in the system.
• Meet daily/weekly targets for call volume and quality standards.
• Work collaboratively with team members to ensure consistent customer satisfaction.

Perks & Benefits

• Employee equity
• Casual dress code

Job description:

- To provide 2nd level support and technical expertise to frontlines from all channels by troubleshooting, resolving and escalating complex technical issues on FTTH, VOIP and IPTV.

- Handling fibre complaint and providing technical support to customer end to end until case closure.

- Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by customer

Job Requirements:-

• Degree holder in any discipline
• STPM/Diploma holders with relevant working experience – Technical Helpdesk/ IT Support / Customer Service/ Telecommunication
• 1 to 3 years in Technical Helpdesk/IT Support/Customer Service/Telecommunication
• Technically skilled in carrying out independent testing on various devices and to liaise independently with device vendors, manage cases in CRM
• Well versed and able to learn effectively on mobile device and desktop configuration as wells as familiar with mobile device and desktop Operating Systems (Windows, Mac, Linux, iOS, Android, Windows Mobile, Symbian etc)
• Strong analytical skills in troubleshooting internet / data related problems and able to identify issues on devices and gadget and provide / recommend solutions
• Strong communication skills in both English language and Bahasa Melayu with excellent customer handling skills including keyboarding & telephone etiquette
• Have a very creative thinking and has a great passion towards mobile devices and ability to work under pressure & deadline focused

Perks & Benefits

• Nearby public transport
• Central location

Responsibilities:

• Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take iniative to upsell products when they arise.
• Establish sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Responsibilities:

• To handle day to day administration job function to ensure a smooth departmental operation
• Perform general administrative tasks such as order intake, order delivery, invoice processing, filing, data entry and managing office supplies.
• Manage and organize incoming calls, WhatsApp messages, emails, courier tasks, and other communication channels.
• Support sales team to align sales efforts and meet company goals.
• Managing other office administration job as per superior / management direction.

Requirements:

• SPM/Diploma graduate/ certificate in any field. Work-related experience will be added advantage.
• Computer literate in Microsoft Office (Word / Excel).
• Must be organized, work independently, committed and proactive.
• Good communication skills.
• Knowledge of SQL accounting software is an added advantage.

Perks & Benefits

• Nearby public transport
• Central location

職責：

• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 事假

Job Responsibilities:-

• Handle incoming customer calls and resolve inquiries in a professional manner
• Provide accurate information about products, services, and policies
• Address customer complaints, follow up on issues, and ensure customer satisfaction

Job Requirements:

• SPM/Diploma/Degree holder
• At least 1 year experience in call center (inbound/outbound)
• Able to work in shifts
• Excellent communication in English & Bahasa

Perks & Benefits

• Nearby public transport
• Central location

職責：

• 及時管理大量呼入和呼出電話。
• 處理不同的詢問時遵循溝通「腳本」。
• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 良好的電話和口頭溝通技巧以及積極傾聽。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 佣金和獎金
• 休閒著裝要求
• 醫療保險
• 有薪培訓和發展

職位描述：

- 透過故障排除、解決和升級有關 FTTH、VOIP 和 IPTV 的複雜技術問題，從所有管道為第一線人員提供二級支援和技術專業知識。

- 處理光纖投訴並向客戶提供端到端技術支持，直至案件結案。

- 透過診斷技術進行遠端故障排除，並根據客戶提供的問題和詳細資訊確定最佳解決方案

職位要求：-

• 任何學科的學位持有者
• 具備相關工作經驗的 STPM/文憑持有者 – 技術服務台/IT 支援/客戶服務/電信
• 1 至 3 年技術服務/IT 支援/客戶服務/電信工作經驗
• 擅長在各種設備上進行獨立測試並獨立與設備供應商聯絡，在 CRM 中管理案例
• 精通並且能夠有效地學習行動裝置和桌面配置，並熟悉行動裝置和桌面作業系統（Windows、Mac、Linux、iOS、Android、Windows Mobile、Symbian 等）
• 具有較強的分析能力，能夠解決互聯網/數據相關問題，能夠識別設備和小工具上的問題並提供/推薦解決方案
• 良好的英語和馬來語溝通能力，以及出色的客戶處理技巧，包括鍵盤和電話禮儀
• 具有非常有創意的思維，對行動裝置充滿熱情，能夠在壓力下工作並專注於截止日期

津貼和福利

• 附近的公共交通
• 中心位置

主要職責：

• 處理入境客戶詢問並提供有關產品/服務的準確資訊。
• 撥打外線電話跟進客戶或進行調查。
• 以專業和同理心的態度協助客戶解決問題和投訴。
• 透過更新系統中的帳戶資訊來維護客戶記錄。
• 滿足每日/每週的通話量和品質標準目標。
• 與團隊成員合作，確保一致的客戶滿意度。

津貼和福利

• 員工股權
• 休閒著裝要求

職責：

• 處理日常行政工作職能，確保部門順利運作
• 執行一般管理任務，例如訂單接收、訂單交付、發票處理、歸檔、資料輸入和管理辦公用品。
• 管理和組織來電、WhatsApp 訊息、電子郵件、快遞任務和其他通訊管道。
• 支援銷售團隊協調銷售工作並實現公司目標。
• 根據上級/管理方向管理其他辦公室行政工作。

要求：

• SPM/文憑畢業生/任何領域的證書。與工作相關的經驗將是額外的優勢。
• 精通計算機，使用 Microsoft Office（Word / Excel）。
• 必須有組織性、獨立工作、盡責、積極主動。
• 良好的溝通能力。
• 了解 SQL 會計軟體是一個額外的優勢。

津貼和福利

• 附近的公共交通
• 中心位置

工作職責：-

• 以專業的方式處理客戶來電並解決詢問
• 提供有關產品、服務和政策的準確信息
• 處理客戶投訴，跟進問題，確保客戶滿意

職位要求：

• SPM/文憑/學位持有者
• 至少 1 年呼叫中心經驗（來電/呼出）
• 能夠輪班工作
• 良好的英語和印尼語溝通能力

津貼和福利

• 附近的公共交通
• 中心位置

崗位職責

▪ 處理和驗證來自全國範圍內企業前端管道（銷售和合作夥伴入口網站）的所有銷售提交，包括支援文件、組件、計劃以及規定SLA 內的其他訂單相關驗證。

▪ 確保所有支援文件均依照既定流程和政策進行審查。

▪ 升級營運問題，包括系統和流程問題，以確保這些問題在商定的SLA 範圍內得到處理和解決。

▪ 支援銷售團隊/合作夥伴在全國範圍內活動的臨時和特殊項目。

▪ 與全國訂單處理團隊進行定期討論和營運檢查，以確保嚴格遵守盡職調查。

▪ 對新進人員進行企業信用檢查，以確保獲得優質且財務上可行的 EBU 企業客戶，並最大限度地減少或減少潛在的詐欺案件。職位要求

▪ 至少2 到4 年的經驗。

▪ 歡迎應屆畢業生申請。

▪ 工商管理或相關領域的文憑。

▪ 最好具有營運背景。

▪ 有電信業經驗者佳。

▪ 精通Microsoft Word、Excel、Siebel、Kenan FX 和SAP。

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求