Total 8 job vacancies by Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd

Key Responsibilities:

• Efficient Client Support:
  • Provide timely, accurate responses to client inquiries via hotline, email, and live chat.
  • Maintain professionalism and empathy in every interaction, delivering world-class service.
• Complaint Management & Resolution:
  • Investigate and resolve customer complaints by coordinating with internal teams.
  • Proactively escalate critical issues and keep clients informed throughout the resolution process.
• Customer Feedback & Advocacy:
  • Gather and analyze customer feedback to identify trends and pain points.
  • Act as a vital link between clients and our business, suggesting improvements to senior management.
• Enhancing Customer Satisfaction & Loyalty:
  • Develop and implement strategies to boost customer satisfaction through personalized engagement and educational resources.
  • Cultivate strong relationships by anticipating client needs and offering tailored support.

Requirements:

• Experience: Minimum of 2 years in client servicing and account management, preferably in payment services or eCommerce marketplaces.
• Industry Knowledge: Strong understanding of payment processing, online marketplaces, and related regulatory environments.
• Results-Driven: Focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-Centric: Consistently strive to exceed expectations and drive customer loyalty.
• Communication Skills: Excellent verbal and written communication abilities in English; capacity to convey complex information clearly and concisely.
• Relationship Building: Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
• Adaptability: Demonstrated adaptability to changing circumstances and eagerness to learn new skills and technologies in a rapidly evolving industry.
• Problem-Solving: Responsible and proactive approach to problem-solving; resilience in challenging situations with a commitment to innovative solutions.
• Education: Tertiary education or higher in a relevant field (Business Administration, Finance, Marketing, etc.).
• Language Proficiency: Strictly looking for a Mandarin speaker with good English proficiency.

Benefits:

1. Annual Leave: 12 days (<5 years); 16 days (>5 years)
2. Medical Leave: 14 days (<2 years); 18 days (2-5 years); 22 days (>5 years)
3. Hospitalization Leave: 60 days
4. Maternity / Paternity Leave: 98 / 7 days per confinement
5. Outpatient (Normal GP): Unlimited
6. Outpatient (Specialist)
7. Hospitalization & Surgical
8. Group Term Life / PA Insurance

Responsibilities:

• Troubleshoot and repair medical equipment.
• Perform scheduled maintenance according to define scope and standard operating procedures.
• Close service call with duly completed service reports.
• Foster strong customer relations and escalation at a technical level.
• Any adhoc duties assigned by superior from time to time.

Requirement:

• Bachelor Degree in Biomedical, Electronics or Mechatronics Engineering , Electrical and Electronic Engineering. 
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Good team player and independent worker with good written and  communication skills
• Excellent interpersonal and analytical skills
• Willing to work on standby mode by rotations.
• Prior experience in in technical support / field service experience handling biomedical equipment, medical devices or related medical products, is an added advantage.
• Willing to travel.
• Proactive attitude towards learning.
• Training will be provided.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

Responsibilities:

• Install, test and commission new equipment at customers’ sites
• Carry out equipment assembly, servicing, troubleshooting, repair, upgrade and preventive maintenance
• Perform other technical tasks as assigned
• Provide and maintain good customer service to customers

Requirements:

• Working hour: Mon-Fri, 8:30AM - 6PM
• Product: Semiconductor Cleaning Machine
• Technical qualifications in Mechanical/Electrical Engineering
• At least 2 years’ hands-on experience in equipment servicing and repair
• Candidates who have more years of relevant experience will be considered for higher position
• Good command of written and spoken English
• Able to write simple reports in English
• Able to go on business trip within Malaysia and overseas within short notice when it is required

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

主要職責：

• 高效率的客戶支援：
  • 透過熱線、電子郵件和即時聊天，及時、準確地回覆客戶的詢問。
  • 在每次互動中保持專業和同理心，提供世界一流的服務。
• 投訴管理與解決：
  • 透過與內部團隊協調來調查並解決客戶投訴。
  • 主動回報關鍵問題並在整個解決過程中隨時向客戶通報情況。
• 客戶回饋與宣傳：
  • 收集並分析客戶回饋，以確定趨勢和痛點。
  • 作為客戶和我們業務之間的重要紐帶，為高階管理層提出改進建議。
• 提高客戶滿意度和忠誠度：
  • 制定並實施策略，透過個人化參與和教育資源來提高客戶滿意度。
  • 透過預測客戶需求並提供量身定制的支援來培養牢固的關係。

要求：

• 經驗：至少 2 年客戶服務和帳戶管理經驗，最好是在支付服務或電子商務市場。
• 產業知識：對支付處理、線上市場和相關監管環境有深入的了解。
• 結果驅動：專注於透過有效的客戶關係管理實現業務目標並提供可衡量的結果。
• 以客戶為中心：不斷努力超越期望並提高客戶忠誠度。
• 溝通能力：優秀的英語口頭和書面溝通能力；清晰、簡潔地傳達複雜訊息的能力。
• 建立關係：具備與客戶建立和培養牢固關係、建立信任和培養長期合作關係的能力。
• 適應能力：表現出對不斷變化的環境的適應能力，以及在快速發展的行業中學習新技能和技術的渴望。
• 解決問題：負責任且積極主動地解決問題；在充滿挑戰的情況下保持韌性，並致力於創新解決方案。
• 教育背景：相關領域的高等教育或更高學歷（工商管理、金融、行銷等）。
• 語言能力：嚴格尋找能說普通話且英語能力良好的人。

1. 福利待遇：年假：12天（<5年）； 16 天（>5 年）
2. 病假：14天（<2年）； 18天（2-5年）； 22 天（>5 年）
3. 住院假：60天
4. 產假/陪產假：每次生產 98 天 / 7 天
5. 門診（一般全科醫生）：無限制
6. 門診（專科）
7. 住院及手術
8. 團體定期壽險/PA 保險

職責：

• 排除故障並修理醫療設備。
• 根據定義的範圍和標準作業程序執行定期維護。
• 關閉服務電話並及時完成服務報告。
• 培養牢固的客戶關係並在技術層面上升級。
• 上級不時指派的任何臨時職責。

要求：

• 生物醫學、電子或機電工程、電機和電子工程學士學位。
• 能夠在高壓環境下有效地確定優先順序並執行任務
• 良好的團隊合作精神和獨立工作者，具有良好的書面和溝通能力
• 優秀的人際溝通與分析能力
• 願意輪流在待機模式下工作。
• 具有處理生物醫學設備、醫療器材或相關醫療產品的技術支援/現場服務經驗的經驗是一個額外的優勢。
• 願意出差。
• 積極主動的學習態度。
• 將提供培訓。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 事假

職責：

• 在客戶現場安裝、測試和調試新設備
• 進行設備組裝、維修、故障排除、維修、升級及預防性維護
• 執行指派的其他技術任務
• 為客戶提供並維持良好的客戶服務

要求：

• 工作時間：週一至週五，上午 8:30 至下午 6:00
• 產品名稱： 半導體清洗機
• 機械/電機工程技術資格
• 至少 2 年設備維修和維修實務經驗
• 具有多年相關經驗的候選人將被考慮擔任更高的職位
• 良好的英語書面和口語能力
• 能夠用英文撰寫簡單的報告
• 需要時能夠在短時間內在馬來西亞境內和海外出差

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假

Job Responsibilities:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference 

Job Requirements:

• SPM / Diploma / Degree in any field. Relevant insurance certification will be an advantage
• Minimum 1-2 years of experience in customer service
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition

• Medical benefits
• Annual Leave
• Increment

工作職責：

• 處理各方面的詢問，有效維持我們聯絡中心的高水準可及性
• 確保透過清晰且相關的訊息與客戶和客戶進行溝通
• 以專業的方式管理客戶或客戶的回饋和投訴
• 事後管理以供日後參考

職位要求：

• SPM/文憑/任何領域的學位。有相關保險認證將優先
• 至少 1-2 年客戶服務經驗
• 享受人們的參與，並在處理複雜問題時提供良好的建議和耐心
• 良好的人際溝通與溝通能力
• 擁有愉快開朗的性格

• 醫療福利
• 年假
• 增量