Job Title

Job Description Summary

Job Description

C&W Services is the industry leader in Integrated Maintenance Solutions providing service to more than 600 companies worldwide and is a sister company of Cushman & Wakefield.

C&W Services offers:

• Weekly Pay!
• Comprehensive Benefits that start on your first day!
• Advancement Opportunities!
• Training to work in a Cutting Edge Facility!
• A Safety First Culture!

About the Role:

As a Control Systems Lead, you will lead service technicians on the team with maintaining, troubleshooting, and modifying Material Handling (MHE) controls systems equipment to ensure operational performance. You will support the Operations Maintenance team by designing solutions for difficult problems and managing projects. You will help train, and mentor service technicians and contract technicians.

Responsibilities include, but are not limited to:

• Promote a safe working environment by following all safety procedures
• Troubleshoot and modify software programs for material handling control systems, including PLC/PC controllers, Allen Bradley Controllogix and Compactlogix PLC platform utilizing RSLogix 5000 software package. Including Industrial networks such as Ethernet, ControlNet, DeviceNet, Profibus, AS-I, motor control systems, servo drives, frequency drives, and electrical distribution systems.
• Act as first level escalation support for the control system technician teams. Appropriately escalate downtime situations to vendors or headquarters for support to restore equipment operation.
• Apply subject matter expertise in material handling and electronic control systems to maximize building utilization of systems
• Monitor MHE metrics and partner with Controls Technicians and Mechanics to resolve equipment electrical problems that create performance deficiencies. Perform controls systems assessments to maintain and improve equipment reliability
• Partner with Facility Operations leadership, equipment vendors and parts suppliers to plan and coordinate new technology installations. Acting as the technical consultant for capital projects inside the building
• Communicate technical issues and project timelines with building leadership, operations and the maintenance team.  Explain production impacts and work closely with operations and engineering to ensure a thorough understanding of impact to systems
• Develop training plans for Control Systems Technicians

Basic Qualifications:

• Associates degree with a focus in in Electronic Technology or equivalent experience 
• 5+ years of experience with Motor Controls (motor starts, variable frequency drives, DC drives, and standard electrical components) 
• 5+ years of experience with programming HMI components
• 5+ years of experience with Programmable Logic Controls (PLC) programs
• 5+ year of experience with Robotics system components and controls
• 3+ years with SCADA systems and KPI's
• Experiencing interpreting and modifying mechanical and electrical drawings

Preferred Qualifications:

• Bachelor’s degree in Electrical Engineering or related field
• 4+ years of experience in the Electrical fields, or in Control Systems development, troubleshooting and programming
• 4+ years of experience supporting advanced automation controls systems maintenance and development
• 3+ years of experience supporting a wide range of conveyors and sortation systems
• Leadership and project management experience
• Experience with ASRS systems and Computerized Maintenance Management Systems (CMMS)

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to reach overhead, kneel, squat, climb steps/ladders and frequently lift a maximum of 50 lbs. of equipment
• Ability to perform tasks wearing appropriate or required PPE, which may include but is not limited to hard hat, face mask, face shield, and composite toe shoes.
• Regularly required to crouch or bend and reach to install and move equipment
• Ability to move between departments, floors, and properties to facilitate work, averaging 6 to 12 miles per day
• Must be able to work in an environment with fluctuating temperatures
• Regularly required to type on a computer for 1-2 hours per day

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

Job Title

Job Description Summary

Job Description

C&W Services is the industry leader in Integrated Maintenance Solutions providing service to more than 600 companies worldwide and a sister company of Cushman & Wakefield.

We are looking for an experienced Assistant Maintenance Manager to lead team members in repairs and preventive / predictive maintenance on electrical and mechanical equipment primarily consisting of conveying and sorting equipment at our locations in the fast growing and dynamic logistics and fulfillment industry!

Expertise with Conveyor Systems strongly preferred. 

Duties include:

• Relies on experience and judgment to assign job plans and accomplish departmental goals. Manage all C&W Services maintenance team members at the site.
• Promote C&W Services both internally and externally. Must demonstrate leadership and good judgment in approaching decisions.
• Assist in formulating standards/work procedures while performing those duties and provide work order feedback on discrepancies noted in service delivery.
• Maintain positive customer and employee relations.
• Ensures that Maintenance department objectives and key metrics are met.
• Act as a Liaison to Account Manager, Planners, Customers, and Department.
• Lead team members by allocating time for one on one coaching and provide mentoring with high standards.
• Ensures compliance with all company / customer regulations, policies, and procedures.
• Oversee all applicable codes, standards, and specifications.
• Develop and oversee QA/QC inspection protocol of all work personnel and work performed.
• Achieve performance expectations set forth as part of performance appraisals.
• Communicates with all team members to support the development of short and long-range goals and objectives.

Requirements include:

• Bachelor’s Degree in Industrial Maintenance, Engineering, Management or related field (preferred) or transferrable management experience (3 years minimum; 5 years preferred).
• Have or possess capability to obtain CMRP / ICML MLT 1
• Has working knowledge of repairs and preventive / predictive maintenance on electrical and mechanical equipment. Repairs and preventive / predictive maintenance to be performed in conformance with established standards.
• Must have working knowledge of the following: proper use of basic/power tools, shop math, pneumatics, power transmissions, parts nomenclature, measurements and fasteners.
• Must be able to operate and have knowledge of simple and complex heavy industrial equipment such as forklifts, scissors lifts and boom lifts.
• Must have the flexibility to work all shifts including holidays and weekends as demanded by the job.

#CWSAMZ

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care team members. You will build deep relationships with patients when they come into our clinic.

How you grow or advance: Previous healthcare experience is not required to join us as a PCT. Passion for helping others, teamwork, and a desire to learn and grow are what you need to be successful. We will provide robust training and support as you kick off your career, and we will introduce you to career path options as you grow with us either as a PCT or venture into a new role such as Registered Nurse or a leadership role.

Our culture: We believe our employees are our most important asset — we value, care about, and support our people. We are there when you may need us most, from tuition reimbursement to support your education goals, scholarships to family members, relief when natural disasters strike, and financial support when personal hardship hits; we take care of our people.

Our focus on diversity: We have built a nurturing environment that welcomes every age, race, gender, sexual orientation, background, and cultural tradition. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support. Our diverse workforce and culture encourage opportunity, equity, and inclusion for all, which is a tremendous asset that sets us apart.

At Fresenius Medical Care, you will truly make a difference in the lives of people living with kidney disease. If this sounds like the career and company you have been looking for, and you want to be a vital part of the future of healthcare, apply today.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

As a member of the nephrology healthcare team, you will provide safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse.

• Sets up, tests, and operates hemodialysis machines for patient treatments.
• Obtains and documents necessary pre- and post-treatment vital signs and weight for each patient.
• Evaluates vascular access pre-treatment and performs vascular access cannulation.
• Evaluates intradialytic problems and provides intervention as prescribed by physician order or as directed.
• Monitors patients’ response to dialysis therapy.
• Evaluates patient prior to termination of venous access and discontinues dialysis treatment according to established procedures.
• Reports any significant information and/or change in patient condition directly to supervisor.
• Enters all treatment data into the designated clinical application in an accurate and timely manner.
• Collects, labels, appropriately prepares, and stores lab samples according to required laboratory specifications.
• Cleans and disinfects dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
• Assists other healthcare members in providing patient education.
• Prepares, organizes, and efficiently uses supplies and equipment to prevent waste.

EDUCATION AND LICENSES:

• High school diploma or G.E.D. required.

EXPERIENCE AND REQUIRED SKILLS:

• Qualities and traits: dependable, compassionate, caring, supportive, collaborative, reliable.
• Previous patient care experience in a hospital setting or a related facility (preferred but not required).
• Continued employment is dependent on successful completion of the Fresenius Medical Care dialysis training program and successful completion of CPR certification.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees are required to take the Ishihara's Color Blindness test as a condition of employment.  Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. We will consider whether reasonable accommodations can be made.
• Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, business unit and corporate meetings may be required.
• The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
• The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional basis lift up to 40 lbs., as high as 5 feet. There is a 2-person assist program and "material assist” devices for the heavier items.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Product Manager, BuildService Experience

We are looking for a Senior Product Manager to help lead our Builder Service Experience focus within our Platform and Data Services subdivision.   The Platform and Data Services subdivision primarily builds tools, frameworks, and products for use by internal athenahealth development teams within our athenaOne flagship product.  Additionally, we also have a suite of technical products such as APIs, Eventing, CDS Hooks, SSO, etc., that can be leveraged by external customers who want to build on top of the athenaOne ecosystem.  These products may be used by existing athenaOne customers who want to build their own apps or by third-party health IT companies who will innovate specific workflows leveraging these tools.  

This role will be focused on customer-facing experiences for these “builders” to learn about, onboard to, manage, and get support for these technical products.  While each technical product is different, the customers using them often leverage more than one so the priority is improving the consistency of experience and depth of capabilities within each to empower our customers. Key responsibilities include: understanding the market and customer, driving to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.      

You have a passion for improving healthcare and can speak the language of Dev Portals.  You have experience in customer-facing workflows and are passionate about efficiency, usability, simplicity, and the power of good design to deliver business value.  Your drive allows you to achieve meaningful results, with empathy for the user of our products and services. You are able to influence both horizontally and vertically inside and outside of an organization. You appreciate the software development process and the varying personalities in the cross-functional groups that we work with.  You possess the ability to prioritize and multi-task in a fast-paced environment, manage multiple complex projects simultaneously, meet deadlines, and demonstrate sound judgement when determining whether to act independently or escalate.  

The Team: The Builder Service Experience team supports client-facing workflows and internal support processes that enable the onboarding, usage, management, and support of our Platform technical capabilities that enable these “builders” to leverage all the power of the athenaOne ecosystem within their own apps.  We are a mission-driven team of product, engineering, UX, and analytics professionals that are passionate about making healthcare a better industry for care providers and patients. 

This is a hybrid role based in Boston, MA.

Job Responsibilities  

• Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility

• Define epics and user stories, clearly articulating business requirements for the problems we’re trying to solve, in support of and partnership with UX and Engineering team members

• Understand the market opportunity via user needs, market forces and applicable business models; with regards to what would best serve our clients today as well as in the future

• Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement – Requesting analyses to inform backlog

• Partner with Product Management leaders to be the voice of product decisions within the organization

• Serve as Product Owner for scrum teams covering assigned product area

• Partner with Product Management leaders to drive portfolio and product strategy

• Engage with Sales, Customer Success, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions

• Contribute to the development of overall product management team by lending your knowledge and experience to teach others what you know   

Typical Qualifications

• Bachelor’s Degree or equivalent combination of education, training, and experience required

• 7+ years overall professional experience, inclusive of a minimum of 4-6 years of product management experience 

• Experience working with Agile (Scrum) teams desired

• Experience with APIs desired

• Understanding of healthcare / health IT environments and data interoperability a plus

• Experience testing and validating value of products in the market

• Demonstrated success at driving vision and prioritization of products in a dynamic environment using analytic and quantitative capabilities

• Ability to explain your positioning to various people around the company in an effective way

• Excellent verbal and written communication skills, especially with senior leaders and customers  

https://www.athenahealth.com/careers/equal-opportunity

PURPOSE AND SCOPE:

Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for the setup and operation of hemodialysis machines. Assist in the maintenance of a safe and clean working environment. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Patient Related

Education:

• Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.

Treatment:

• Welcome assigned patients and inquire as to their wellbeing since their last treatment.
• Evaluate vascular access for patency, perform vascular access cannulation, and perform administration of heparin as delegated or as allowed by state law.
• Obtain necessary pre and post treatment vital signs and weight and perform vascular access evaluation pre- treatment
• Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).         
• Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.   
• Monitor patients’ response to dialysis therapy. 
• Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.       
• Discontinue dialysis treatment according to established procedures and evaluate patient prior to termination of venous access - standing & sitting blood pressure
• Obtain Hemostasis and apply appropriate dressings.   
• Evaluate the patient prior to discharge.
• Perform and record Pre and Post dialysis evaluation, weight, and vital signs with initial identification        
• Responsible for calculating and entry of individual patients’ dialysis machine programming for Ultrafiltration (UF) goal; treatment time; and UF modeling as prescribed.          
• Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits, (NVL) 160.    
• Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification      
• Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes.         
• Report any significant information and/or change in patient condition directly to the registered nurse or supervisor.
• Observe patient and conduct machine safety checks according to facility policy. Report any change or unusual findings to the registered nurse or supervisor.
• Perform and document any intervention for unusual patient status and document patients' response to intervention.
• Evaluate patients’ vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the registered nurse or supervisor.
• Obtain all prescribed laboratory testing and prepare specimens for collection.      
• Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.       
• Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.       
• Monitors patients performing self-care under the supervision of RN.

Staff Related

• Assists in training of applicable direct patient care staff on appropriate programs under the supervision of a nurse.

Education/Communication:

• Follows all organization business policies, procedures and systems incorporated into training, including compliance with ethical business practices

• Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
• Clean and disinfect dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
• Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate and perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
• Initiate Solution Delivery System (SDS) system.

RECORD KEEPING:

• Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities.  
• Enters all treatment data into the designated clinical application in an accurate and timely manner.           
• Review treatment sheets for completeness, ensure nursing signatures are documented, and ensure

omitted entries are completed or corrected by appropriate staff.

• Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
• Prepare/print lab requisitions for prescribed or stat Lab specimens according to laboratory destination.      
• Collect, label, appropriately prepare and store lab samples according required laboratory specifications.     
• Ensure collection of lab specimens by appropriate lab courier.

INFECTION CONTROL:

• Assists in collecting  information for infection control audits.       
• Supports staff and patient Adherence to infection control practices.         
• Follows infection control Policies and Procedures          
• Participates in and reinforces infection control education of patients and families under the direction of the CM or designee as allowed by state law.

TRANSITIONAL CARE UNIT:

• Follows all newly admitted patients through their first 4 weeks of dialysis and coordinating their transitional dialysis care 
• Reinforces all education and care related matters as it relates to the new patient           as allowed by state law
• Liaisons with appropriate FKC staff members to provide the best patient experience including making sure all disciplines are scheduled to see patient according to plan.      
• Assists in assuring patient understanding or home dialysis products, benefits of home and how home dialysis can work for them.
• Sets and preforms a treatment on all machines used in the transitional care unit.
• Assist in assuring patient understanding of treatment options including demonstration of the peritoneal dialysis set-up.
• Assists with coordination of transition to patient’s modality choice.         
• Assists with supply ordering and inventory for TCU       

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

• Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the

Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable

accommodations can be made.

• Day to day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.       
• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials          
• The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional lift basis up to 40 lbs., as high as 5 feet. There is a two-person assist program and "material assist” devices for the heavier items.

EDUCATION AND LICENSES:

• High School diploma or G.E.D. required.
• Must meet Center for Medicaid/Medicare Services (CMS)-approved state and/or national certification requirements within the required state or CMS timeline.
• All appropriate state licensure, education, and training (if any) required.
• Demonstrated commitment to organization culture, values, and customer service standards

EXPERIENCE AND REQUIRED SKILLS:

• Previous patient care experience in a hospital setting or a related facility preferred.
• Continued employment is dependent on successful completion of the organization dialysis training program and successful completion of CPR certification.

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Job Posting:

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Inside Sales Representative

Location: 630 John Hancock Rd, Taunton MA

For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful food operations and experiences. We've grown to be the largest family-operated broad-line food distribution company in North America by being passionately committed to the people we serve.

As an Inside Sales Representative, you’ll serve as the liaison between outside sales, partners within the organization, and existing customers. You'll be responsible for managing customer orders, communicating with customers regarding out-of-stocks and substitution options, strengthening customer relationships, utilizing e-Commerce technologies, scheduling exception deliveries, determining credits for customers when appropriate, and more! You'll help them to achieve their goals and, in return, yours!

Pay: Based on Experience

Schedule: Monday - Friday, Time is either 8am-5pm or 8:30am-5:30pm

Total Rewards at GFS

• Affordable benefits plans start day one!

• Weekly pay 

• Wellness reimbursement 

• Profit sharing & 401(k) with company match 

• Emergency child and elder care 

• 95% of leadership is hired from within GFS - start your career here!

Sales support and resources

• Mobile ordering

• Exclusive, high-quality brands

• E-tools that assist with organization and selling strategies, including a newly developed CRM

• Sophisticated warehouse systems that ensure order fulfillment accuracy

Does this look like you?

• High school diploma or equivalent required

• Two years of previous customer service experience or an equivalent combination of education, training, and experience

Gordon Food Service encourages veterans and active military members to apply

Job Title

Job Description Summary

Job Description

C&W Services is the industry leader in Integrated Maintenance Solutions providing service to more than 600 companies worldwide and a sister company of Cushman & Wakefield.

We are looking for an experienced Assistant Maintenance Manager to lead team members in repairs and preventive / predictive maintenance on electrical and mechanical equipment primarily consisting of conveying and sorting equipment at our locations in the fast growing and dynamic logistics and fulfillment industry!

Expertise with Conveyor Systems strongly preferred. 

Duties include:

• Relies on experience and judgment to assign job plans and accomplish departmental goals. Manage all C&W Services maintenance team members at the site.
• Promote C&W Services both internally and externally. Must demonstrate leadership and good judgment in approaching decisions.
• Assist in formulating standards/work procedures while performing those duties and provide work order feedback on discrepancies noted in service delivery.
• Maintain positive customer and employee relations.
• Ensures that Maintenance department objectives and key metrics are met.
• Act as a Liaison to Account Manager, Planners, Customers, and Department.
• Lead team members by allocating time for one on one coaching and provide mentoring with high standards.
• Ensures compliance with all company / customer regulations, policies, and procedures.
• Oversee all applicable codes, standards, and specifications.
• Develop and oversee QA/QC inspection protocol of all work personnel and work performed.
• Achieve performance expectations set forth as part of performance appraisals.
• Communicates with all team members to support the development of short and long-range goals and objectives.

Requirements include:

• Bachelor’s Degree in Industrial Maintenance, Engineering, Management or related field (preferred) or transferrable management experience (3 years minimum; 5 years preferred).
• Have or possess capability to obtain CMRP / ICML MLT 1
• Has working knowledge of repairs and preventive / predictive maintenance on electrical and mechanical equipment. Repairs and preventive / predictive maintenance to be performed in conformance with established standards.
• Must have working knowledge of the following: proper use of basic/power tools, shop math, pneumatics, power transmissions, parts nomenclature, measurements and fasteners.
• Must be able to operate and have knowledge of simple and complex heavy industrial equipment such as forklifts, scissors lifts and boom lifts.
• Must have the flexibility to work all shifts including holidays and weekends as demanded by the job.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

Job Title

Job Description Summary

Job Description

C&W Services is the industry leader in Integrated Maintenance Solutions providing service to more than 600 companies worldwide and a sister company of Cushman & Wakefield.

We are looking for an experienced Assistant Maintenance Manager to lead team members in repairs and preventive / predictive maintenance on electrical and mechanical equipment primarily consisting of conveying and sorting equipment at our locations in the fast growing and dynamic logistics and fulfillment industry!

Expertise with Conveyor Systems strongly preferred. 

Duties include:

• Relies on experience and judgment to assign job plans and accomplish departmental goals. Manage all C&W Services maintenance team members at the site.
• Promote C&W Services both internally and externally. Must demonstrate leadership and good judgment in approaching decisions.
• Assist in formulating standards/work procedures while performing those duties and provide work order feedback on discrepancies noted in service delivery.
• Maintain positive customer and employee relations.
• Ensures that Maintenance department objectives and key metrics are met.
• Act as a Liaison to Account Manager, Planners, Customers, and Department.
• Lead team members by allocating time for one on one coaching and provide mentoring with high standards.
• Ensures compliance with all company / customer regulations, policies, and procedures.
• Oversee all applicable codes, standards, and specifications.
• Develop and oversee QA/QC inspection protocol of all work personnel and work performed.
• Achieve performance expectations set forth as part of performance appraisals.
• Communicates with all team members to support the development of short and long-range goals and objectives.

Requirements include:

• Bachelor’s Degree in Industrial Maintenance, Engineering, Management or related field (preferred) or transferrable management experience (3 years minimum; 5 years preferred).
• Have or possess capability to obtain CMRP / ICML MLT 1
• Has working knowledge of repairs and preventive / predictive maintenance on electrical and mechanical equipment. Repairs and preventive / predictive maintenance to be performed in conformance with established standards.
• Must have working knowledge of the following: proper use of basic/power tools, shop math, pneumatics, power transmissions, parts nomenclature, measurements and fasteners.
• Must be able to operate and have knowledge of simple and complex heavy industrial equipment such as forklifts, scissors lifts and boom lifts.
• Must have the flexibility to work all shifts including holidays and weekends as demanded by the job.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

Job Title

Job Description Summary

Job Description

C&W Services is the industry leader in Integrated Maintenance Solutions providing service to more than 600 companies worldwide and a sister company of Cushman & Wakefield.

C&W Services offers:

• Weekly Pay!
• Comprehensive Benefits that start on your first day!
• Advancement Opportunities!
• Training to work in a Cutting Edge Facility!
• A Safety First Culture!

About the Role

As a Maintenance Technician II, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems throughout the building. You will have the opportunity to install, maintain and repair automated packaging and distribution equipment. In addition to developing your skills, you will mentor junior technicians to grow in their roles. 

Responsibilities include, but are not limited to:

• Promote a safe working environment by following all safety procedures
• Complete preventative maintenance routines with proper documentation
• Troubleshoot electrical and mechanical problems related to all Material Handling Equipment (MHE) which includes belts, motors, photo-eyes, relays, and more
• Maintain a positive working relationships across all of the Operations facility
• Track and store department inventory

Basic Qualifications:

• High school diploma or equivalent
• 2+ years of experience with automated conveyor systems and controls
• 2+ years of experience in the repair of material handling equipment
• 2+ years of experience conducting predictive and preventative maintenance procedures
• 1+ years of metal and wood fabrication
• 1+ years of blueprint and electrical schematic reading
• 1+ year of knowledge with electrical and electronic principles

Preferred Qualifications:

• Associates or higher degree from a vocational school or college with a focus in the Mechanical or Electrical field
• 2+ years apprenticeship or equivalent experience in the Mechanical or Electrical field
• Experience with Material Handling Equipment (MHE) safety standards accordance with Original Equipment Manufacturer (OEM) and Safety standards
• Project Management experience
• Experience with a Computerized Maintenance Management System (CMMS)
• Experience with robotic operation and maintenance
• Able to troubleshoot basic input and output functions

PHYSICAL DEMANDS:
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have ability to reach overhead, kneel, squat, climb steps/ladders, frequently lift a maximum of 50 lbs. of equipment
• Ability to perform tasks wearing appropriate or required PPE, which may include but is not limited to hard hat, face mask, face shield, and composite toe shoes. 
• Regularly required to crouch or bend and reach to install/move equipment
• Involves movement between departments, floors, and properties to facilitate work, averaging 6 to 12 miles per day
• Work in an environment with fluctuating temperatures
• Regularly required to type on a computer for 1-2 hours per day

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

Job Title

Job Description Summary

Job Description

ESSENTIAL FUNCTIONS

•    Provide direct supervision of engineering staff's daily activities.

•    In conjunction with the FM and Asst. FM, support the daily shift change meetings, providing direction for each staff member on their daily or weekend activities, incorporating vacation, sick and personal day absences (via Purely HR) as well as overtime requirements.

•    Review timecards, create and approve overtime (OT) sheets and monitor the Log Check (Bldg. rounds, PMs and ANSI/ASHRAE 188, Legionellosis water testing) electronic equipment operating log system for compliance.

•    Ensure that work order requests are fully completed and in a timely manner.  Review comments to ensure tenants requesting work receive timely, accurate and professional responses to their work orders.

•    Follow up with customers to ensure that all service requests are completed to their satisfaction.

•    Attend weekly scheduling meetings, balancing the maintenance requirements throughout the building such that overall facility maintenance needs are met.

•    Escort vendors, provide oversight of their work and support the FM in contract management.

•    Ensure that all work assignments are performed in an efficient and cost-effective manner in accordance with applicable codes and manufacturer guidelines.  Manage work orders to ensure labor assignments utilize the lowest level of competence/hourly costs for the work.  (for example, a licensed tradesperson with an assistant instead of two licensed tradespersons).

•    Utilize building management and work order systems (Siemens Desigo, Angus Anywhere, etc.) to operate in the most productive manner possible.  Recommend to the F.M. improvements in technology, alternative systems and/or updates as you become aware of them.

•    In conjunction with the engineering staff and FM, proactively seek out cost savings initiatives/risk mitigation opportunities.

•    Ensure that environmental policies and procedures are being adhered to within the facility.

•    On a daily basis, ensure the safety and comfort of tenants is being met, while actively using Angus tenant request data to reduce tenant work orders and eliminate recurring problems.

•    Support the Asst. FM in discovering ways to reduce energy consumption as determined by the M - Measurabl energy management software system.  

•    Utilize the Veolia SourceOne portal for tracking tenant energy usage, assisting the Facilities management team and BXP Property Managers in identifying and correcting anomalies. 

•    Ensure preventative maintenance (PM) is being scheduled and performed in a thorough and effective manner, in accordance with manufacturer guidelines.  Spot-check completed PMs for quality control and accuracy of the PM as written.

•    Ensure compliance with regionally directed or client-directed procurement programs.  Utilize the administrative support staff to assist in processing PO's and invoices; maintain tracking mechanisms of all expenses for audit purposes.

•    Assist in reviewing, with customer representatives, any plans or specifications for additional maintenance, construction, and renovations.

•    Maintain paper and electronic filing system of all relevant planning, design and construction-related activity. 

•    Assist in the compilation of monthly reports and metrics for facilities, sustainability and maintenance-related activities.  Support the monthly KPI reporting dashboard with data from the facility. 

•    Assist management in the implementation of corporate and/or regional initiatives.

•    Assist management in maintaining a safe facility by training staff on life safety systems and emergency procedures and programs per C&W Services programs.  Comply with all Federal, State and Local Laws.

•    Support construction projects and confirm all work meets building standards and codes, in conjunction with the F.M. and customer’s engineering team.

•    Must be able to work alternative shifts as required, including nights and weekends.

•    Position requires 24/7 availability for emergencies / on-call status.

#INDCWS

QUALIFICATIONS

•    A minimum of two years’ experience in a Facilities Management role or equivalent field experience.  The ideal candidate will also have some formal engineering education (degree or certificate program).  

•    Excellent verbal and written communication skills and the ability to interact effectively at all levels.

•    Must be capable of reading and interpreting plans, specifications, and operational manuals associated with the position.

•    Must possess a high level of computer literacy with proficiency in Microsoft Office (Excel, Word, and PowerPoint). 

•    Must be quality-focused and customer service-oriented. 

•    Must have prior supervisory/management experience.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

Shift: Sunday - Thursday 4:30pm- 12:30am (overtime required based on business need)

Anticipated pay: $23.26 inclusive of shift differential

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 04/04/2024 *if interested in opportunity, please submit application as soon as possible.

Job Summary
The Assoc Warehouse Ops assists on Inbound or Outbound activities as requested by the Warehouse Supervisor meeting quality, safety, productivity and operational standards.  Inbound positions receive products into the facility and outbound ships products to customers.

Responsibilities

• Follow established Standard Operating Procedures (SOP’s) to process orders including accurately picking, performing quality control checks, sorting, consolidating freight, building, and wrapping pallets, packing, loading, and preparing orders for shipment.
• Pick large case items with material handling equipment or pick small unit of measure items and place on designated cart.
• Cross-train in multiple areas of the warehouse and participate in projects as needed.
• Utilize Warehouse Management System (WMS) to check in and/or send out products.
• Drive material handling equipment as required by job duty. Example equipment in the facility may include order picker (cherry picker), forklift, reach truck, turret truck, pallet jack, and walkie rider.
• Complete housekeeping and inventory control tasks and maintain a clean and safe work environment.
• Work on routine assignments that require problem resolution.
• Participate in associate meetings and communicate any concerns to management.
• Perform all job duties in accordance with OSHA standards and adhere to all policies, rules, regulations, and procedures set by the organization.

Qualifications

We are open to candidates with little to no warehouse experience. If you are comfortable working in a fast-paced, goal-oriented environment you could be a great fit for our team. All training is provided starting your first day!

• Frequently lift up to 50 pounds.
• Ability to bend, reach, stoop, lift and stand for entire shift.
• Comfort working with heights 20-30 feet regularly.
• High School diploma, GED or equivalent, or equivalent work experience, preferred.
• Previous material handling equipment experience (PIT) preferred.
• Radio frequency (RF) scanner and/or voice to pick experience highly preferred.
• Must be able to work overtime with little to no advance notice.
• Ability to follow direction and change priorities while working independently or as a member of a team.
• Aptitude to work in a fast-paced warehouse environment while meeting hourly established performance standards.
• Good verbal and written communication skills.
• Willingness to learn to operate material handling equipment and rotate into various areas of the warehouse.
• Adhere to site safety regulations including wearing required personal protective equipment such as steel toed safety shoes, and material handling equipment safety harness; accountable to Cardinal Health’s EHS as well as QRA policies and procedures.

What is expected of you and others at this level

• Applies acquired knowledge and skills to complete standard tasks
• Readily learns and applies new information and methods to work in assigned area
• Maintains appropriate licenses, training and certifications
• Works on routine assignments that require some problem resolution
• Works within clearly defined standard operating procedures and/or scientific methods
• Adheres to all quality guidelines
• Works under moderate degree of supervision
• Work typically involves regular review of output by work lead or supervisor

• Refers complex unusual problems to supervisor

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

This position is eligible to be considered for remote hiring anywhere in the USA

Summary of This Role 

We seek an energetic, motivated, and articulate team player to join the Product team as a Product Owner to manage the delivery of ERP integrations. The ideal candidate will be responsible for the delivery of the ERP integration roadmap while working cross-functionally with internal teams to maintain product excellence and release new features to benefit customers. Qualified candidates should be self-starters with proven track records of success and have an interest in joining a fast-paced software organization.

What Part Will You Play? 

• Manage the delivery of ERP integrations (product development to product launch), ensuring execution is in line with a project plan, for small or moderately complex new product initiatives or existing product initiatives. 

• Work closely with cross-functional teams, including engineering, design, sales, and customer success to ensure the successful development, launch, and adoption of the product. Complies with the established methodology for managing product strategy.

• Manages the details of product backlog and ensures continual enhancements to existing products. 

• Understand the ERP integration landscape and identify opportunities to improve product offerings and customer experience.

• Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value propositions. Review research with product marketing to quantify value proposition for inputs and marketing collateral.

• Develops business cases requiring minimal analytical skills for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.

• Participates in product concept and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions. Documents workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties.

• Supports the collaboration with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the business unit strategy. Completes required documentation and provides design direction, testing support, and general assistance to the delivery team, as needed, during the execution phase of product development consisting of moderate complexities and scopes. 

What Are We Looking For in This Role? 

Minimum Qualifications

• Bachelor's Degree 

• Relevant Experience or Degree in Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree

• Minimum 2 Years of Relevant Exp

• Experience in similar business product services and/or external customer/market experience

• Excellent communication skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders

Preferred Qualifications

• Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology. 

• Strong understanding of ERP systems, such as Oracle, Sage,  SAP, or Microsoft Dynamics, and experience integrating financial software products with these systems.

• Experience working in an “empowered product team” structure.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of the ERP integration sub-function and applying knowledge to meet goals, maintain relationships, and propose opportunities to expand the business.

• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts outside their own area of expertise.

This position is eligible to be considered for remote hiring anywhere in the USA

#LI-Remote

“The position listed in this requisition is ineligible for the referral bonus award program”

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Associate, Product Management
 

The Opportunity:

You will fill a critical role in athenaClinicals team within our Product Management organization, where you will drive product design, development and deployment of workflows and services related to our electronic health record product. You will do so in an exciting, collaborative, and fast-paced environment driven by a desire to enable more efficient and effective care. In this role, you will work closely with multidisciplinary team members to drive execution of high-quality solutions to complex problems that please users and provide business results.

Position Summary:

The Senior Product Management Associate (SPMA) will play the role of a Product Owner in an agile software development Scrum team. The SPMA will be responsible for one product area within athenaClinicals product’s portfolio; specifically, our team is building new and exciting Data Privacy capabilities to enable our customers to thrive in a world where privacy and open data sharing are expected of the healthcare system. Our work is at the intersection of technical complexity, interesting user experience challenges & business critical product needs.

The SPMA will develop subject matter proficiency in the business area, market, customer & product functionality owned by the Specialties Zone in athenaClinicals. In this role you will work with cross-functional teams to deliver amazing features to the market and make a difference to our customers & the business.

This hybrid role is based in our Boston office.

The Team:

Our Specialties Zone is a passionate group of Product Management, Engineering, User Experience, Analytics and Patient Safety professionals. We collaborate to deliver an efficient, tailored, and intuitive experience for our healthcare providers so they can deliver high quality patient care.   

Job Responsibilities:

• Serve as Product Owner for scrum teams covering an assigned product area

• Understand Zone responsibility in athenahealth’s ecosystem & accordingly conceptualize product/feature definitions to deliver value

• Partner with UX to research the problem space, identify the user needs, and conceptualize a solution

• Define epics and user stories, clearly articulating business requirements for the problems we are aiming to solve - including UX requirements

• Partner with UX in UI/UX design development and partner with Engineering in the development of the features.

• Collaborate cross functionally with global as well as technical teams

• Strong negotiation & logical reasoning to ensure the right product scope & schedule tradeoffs

• Define success criteria for the features/product, and measure performance against them

• Support feature rollouts through alpha, beta, and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications

• Communicate equally well with Sales/Marketing teams as with Engineering teams & leading the conversation to planned outcomes

• Partner with Product Management leaders to be the voice of product decisions within the organization

• Travel to customer sites across the country for user research; 10% or less.

 Typical Qualifications

• Bachelor’s degree or equivalent combination of education, training, and experience is required

• 1-3 years of product management experience

• 2-5 years working across cross-functional groups

• Intellectual curiosity, problem solving mentality & the ability to think creatively is required

• Experience with analytics and data-driven decision-making

• Experience working in engineering, UI/UX design, customer service, or customer success in an IT environment preferred

• Understanding of product management best practices, including agile development, preferred

https://www.athenahealth.com/careers/equal-opportunity

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary: 
This Director level role will lead process optimization and change management efforts across Customer Onboarding.  The individual will partner with the Vice President of Customer Onboarding, and the Executive Director leadership team to identify and execute optimization efforts, including process, organizational design and technology initiatives.  They will work with Operations leaders to establish best-in-class processes and innovate the overall Onboarding experience for athena customers.  The Director of Process Optimization will build and lead a team of process optimization experts that can partner across Customer Onboarding to mine opportunities and drive improvements proactively. This role will work with process owners, subject matter experts and leadership to continuously improve quality standards and productivity by utilizing process improvement methodologies (i.e. Lean and Six Sigma) to measure, improve and ensure the robustness and scalability of processes.

Essential Functions (Duties and Responsibilities): 

60% Process Optimization and Change Management Execution

• Ensure the highest level of customer satisfaction by partnering with stakeholders to establish best-in-class policies and processes, identify opportunities to enhance the end-to-end customer onboarding value steam and improve the customer experience

• Provide leadership of cross-organizational transformation efforts

• Build project management capability to run programs within Customer Onboarding as well as in partnership with other Operations functions

• Work with cross functional partners to identify technology, tools and build business cases to support deployment of solutions and work simplification

• Work with the VP Customer Onboarding to manage and prioritize a portfolio of opportunities within Customer Onboarding that maximize impact and partner with IT, Operations and other cross-functional partners to deliver on the portfolio of initiatives and ensure value is tracked and captured

20% Support Customer Onboarding Operations and Partnership Collaborations

• Provide oversight and management of a portfolio of programs, projects and process improvement efforts, providing leadership and relationship management between Onboarding and other cross-organizational key stakeholders to drive optimization, efficiency and scalability

• Proactively develop and manage partnerships with Onboarding leadership, subject matter experts and key athena stakeholders to ensure consistent processes, and to provide guidance regarding the execution of changes as well as the controls necessary to sustain change 

• Analyze and measure the effectiveness of existing business processes. Develops sustainable, repeatable and quantifiable transformation efforts. 

• Research best practices within and outside the organization to establish benchmarks

• Work with leadership and finance to track spend across the Customer Onboarding operations and projects; identify and escalate any risks as needed

• Work with Human Resources to track organizational changes and trends across the Customer Onboarding team

• Provide regular status reporting on Customer Onboarding project portfolio, and identify any potential risks in delivery 

• Work with the Vice President of Customer Onboarding to support critical updates on the organization in various internal forums e.g., ELT updates.

20% Development, Management and Continuous Improvement

• Defines roles and responsibilities for Process Optimization team members (direct reports)

• Strengthen continuous improvement competencies by leading the design of training curricula, facilitating trainings and workshops, coaching, and providing constructive feedback to project teams

• Create and maintain a collaborative working relationship with leaders and provide expert guidance in the understanding and deployment of continuous improvement principles and tools

• Interpret current policies and procedures and ensure that all members of the Customer Onboarding team are performing within the parameters of those policies and procedures

• Ensure the development of documentation on standard operating procedures

Education & Experience Required 

• Bachelor of Arts or Science degree

• 10+ years’ experience in process improvement work utilizing continuous improvement methodologies (Lean, Six Sigma, Kaizen, Change management), tools, and techniques

• Project /Program Mgt. certification and/or experience, formal training or certification in process excellence tools and methodologies e.g., Six Sigma is an asset

• Experience in using data and analytics to identify opportunities and drive process automation improvements

• Experience with Lean and Six Sigma transformation philosophies, principles, tools, and techniques

• Ability to build interdependent partnerships, acting as the mediator between organizations while optimizing the value proposition 

• Analytical skills and experience leading risk-based projects 

• Healthcare experience highly desirable

Knowledge & Skills

• Proven leadership, facilitation and experience driving improvement program initiatives to successful outcomes

• Results driven; takes personal responsibility for achieving results; reviews and evaluates progress against agreed targets and timelines 

• Creatively challenge the status quo to find new ways of working; looks for the opportunities that arise during times of change; readily adapts to new technologies, processes, roles

• Ability to lead teams while establishing strong working relationships at all levels of the organization

• Six sigma and/or change management experience

• Build and manage teams across geography including multi-national environment

• Role model leadership and effective relationship building with senior leadership and key stakeholders across departmental and company lines

• Able to thrive in a fast-paced environment; learns quickly, thoroughly, and in detail, recognizes and adjusts to change as situations require

• Strong proficiency in analyzing data sets and identifying root causes, determining cause/effect relationships, and assessing impact of changes

• Experience conducting analysis to deliver actionable, data-driven recommendations and successful outcomes

• Demonstrates personal initiative and actively assumes responsibility and ownership

• Enthusiastic, creative, curious and open-minded

https://www.athenahealth.com/careers/equal-opportunity