Total 3,567 Senior Executive qa specialist job vacancies in Singapore

The role of a Senior TA here at Central Ops is pretty much some-one who can find the diamond in the roughs out there in the industry to fit our organization needs. To be successful in this role, you should be someone who loves challenges and who loves to get noticed for closing a tough role with very tough requirements.

 What you will do:

• With the world as your platter, you will Identify and source top talents across multiple functions and job levels, including but not limited to Customer Experience, Business Intelligence, Project Management, Fraud Prevention, Risk Management, Finance, Sales, Customer Service, etc. (Management & Mass hiring)
• You will partner with hiring managers to identify key requirements for each requisition, target companies and target candidates to reach out to.
• You will present the preselected candidates to hiring managers with a supporting summary that’s like an elevator pitch to convince the hiring manager(candidate profile based on screening, phone interview and tests).
• You will own end to end recruitment process for each role assigned to you, which is not limited to sourcing, pre-screening, coordinating assessments & interviews, conduct reference checks, extend offer & maintain a relationship till the employee comes on-board. (Basically, your KPI here would be candidate experience)
• You will build and maintain a strong candidate pipeline through various channels by utilizing LinkedIn, specialized job boards, social networks, networking initiatives.
• You will track critical recruitment data, produce regular and ad-hoc metrics and reporting on recruiting activities.
• You will update and maintain accurate records in our applicant tracking system.
• You will get better at what you do every day as you are your own critic.

The Client is a prestigious global bank and they are seeking individuals who are enthusiastic about the investment market to join their team of investment advisers to bring greater value to their clients.

About the job

• Work closely with relationship managers to understand clients investment needs & preferences and risk appetite, thereafter, providing sound recommendations and advisory.
• An ideal candidate should have a strong understanding of investment products such as UTs, Bonds, Equities & structured products.
• Keep up with market trends & news and provide timely updates to the relationship managers & clients.
• Work together with the team and contribute to the production of collaterals for internal and external stakeholders.
• Adhere to all company policies & regulations.

Skills and experience required

1. Minimum 5 years of relevant banking sales experience
2. Good communication & interpersonal skills
3. Good understanding of financial markets & investment instruments

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

KEY DUTIES AND RESPONSIBILITES:

• The role involves leading all compounding and sterile filling activities, as well as being responsible for the secondary packaging of final finished goods.
• Ensuring safe work environments, enforcing operational discipline, and monitoring aseptic behaviors.
• Efficiently utilize tools and metrics (KPI’s) to monitor staff productivity, deliverables, timelines, and quality of work product to adjust staffing levels and operational processes as needed to ensure operational effectiveness.
• Support investigations, own CAPAs, and drive continuous improvements throughout operations.
• Responsible for developing staffs’ performance goals, maintaining positive employee morale and relations and managing paid time off
• Understanding of the importance/impact of cGMP standards.
• Responsible for handling disciplinary actions and/or Performance Improvement Plans, terminations, escalating complex employee issues to their manager or human resources and ensuring a fair and consistent approach with all team members.
• Identifying potential process/product improvements and working collectively with cross-functional teams to implement process/procedure updates.
• Demonstrates strong industry knowledge and comprehensive understanding of business processes.
• Demonstrates technical/functional expertise in applicable discipline and acquires knowledge in related disciplines.
• Utilize industry technical/functional experience to help develop standard operating procedures.

REQUIREMENT

• Able to establish robust processes, develop performance standards, track performance through fact driven exercises, and implement solutions to drive continuous process improvements.
• Demonstrates skills to solve complex problems in highly regulated environments.
• Previous experience working with auditors, inspectors, and regulatory agencies.
• Able to articulate difficult and complex situations in a comprehensive and succinct manner utilizing professional tools, and deliberate facts.
• Ability to drive a culture of partnership and accountability.

EDUCATION & EXPERIENCE

• Minimum of a Bachelor Degree in a life science, pharmacy, or engineering discipline required.
• Advanced degree/certification preferred. It will be an advantage to the candidate if he/she is a registered pharmacist in Singapore.
• 5-8 years manufacturing or engineering experience, preferably in sterile manufacturing and a good understanding of quality and compliance standards of various agencies, including US-FDA, European EMA and China NPMA.
• 3-5 years management experience; with no fewer than 20 direct/indirect reports.
• Proven effective verbal and written communication skills.
• Experience working with SAP, QMS such as TrackWise.

Objectives of the position:

Spearhead all brand and marketing-related activities, develop and deliver marketing campaigns to acquire new customers across APAC.

Key Responsibilities:

• Spearhead brand building and customer lifecycle marketing from regional level
• Lead the charge to build a strong brand identity & presence in market.
• Interact with relevant influencers, journalists, and media outlets.
• Oversee the content on own sites, partners’ sites, social media to ensure brand consistency & compliance.
• Educate & provide guidance to team on content development according to global standard & requirements.
• Co-lead in content creation for APAC strategic initiatives with product and strategic marketing team
• Work closely with eBiz team to ensure content is optimized for SEO.
• Develop country capabilities to drive marketing based on the customer lifecycle development.
• Drive towards increasing of market presence, acquire new customers & grow existing customers.
• Measure and analyse campaign performance, offering insights and provide actionable recommendation for continuous improvement.

Skills & Qualification:

• Bachelor’s degree (or equivalent) in marketing, communications, or related field
• 4 - 5+ years of marketing experience, preferably in an B2B environment
• Digital Savvy
• Proficiency in copywriting is a plus
• Able to multitask and work under time pressure and adapt quickly to changing priorities in an ambiguous environment
• Can-do attitude and be self-motivated
• Exceptional project management skills, with the capability to manage multiple projects simultaneously.
• Excellent communication and teamwork skills, able to work effectively with diverse teams and stakeholders.

We are searching for a highly independent and result-oriented Customer Service Specialist / Senior Specialist!

You will be part of the Customer Service team and will be supporting the management of our Call Centre service provider to deliver outstanding customer experience to Scoot’s guests.

Responsibilities

Call Centre Operations Management

• Support Manager in the operational matters of the Call Centre and work closely with the appointed vendor to ensure that agreed service levels are met and maintained
• Support Manager to manage the Call Centre operations processes and procedures and identify gaps/ key areas to improve in order to achieve better performance of the Call Centre
• Monitor Call Centre Customer Satisfaction Score (CSAT) / Dissatisfaction (DSAT) scores weekly and work closely with the appointed vendor to identify root cause of customer dissatisfaction and ways to improve customer satisfaction
• Monitor CRM system to ensure Call Centre clears the ‘Call Centre Level 1 (CCL1)/ Call Centre Level 2 (CCL2) Escalation’ and ‘CC Fulfillment’ queues and there are no backlogs
• Manage escalated cases pertaining to Call Centre, perform root-cause analysis and implement initiatives for improvement
• Support Manager to review and update phone lines and IVR call flow/ messages, as and when required
• Support Manager in Customer Relationship Management (CRM) system enhancements and identify key drivers to enhance productivity and effectiveness of the Call Centre

Passenger Notification

• Trigger Schedule Change notification (including flight cancellation, gauge changes) on a timely manner and coordinate with Call Centre Team if callouts are required
• Trigger ad-hoc passenger notification (overbooking, change of airport terminal, limited in-flight services etc.) and follow-up with any related workflows (e.g. refund/ rebook), as and when required
• Support manager in coordinating with Planning and Grounds Team in overbooking situations to determine whether voluntary or involuntary offload is required
• Support manager in coordinating with Planning Team during mass schedule change and/or cancellation to determine if the PNRs can be placed in multiple queues (notification to be staggered for call centre surge management)
• Monitor ad-hoc disruption during Disruption Week and ensure that Call Centre Team sends out passenger notification on a timely manner. Duty personnel will update template in CRM system as and when required and will be the point of contact for any issues faced by Call Centre Team

Escalated Cases Management

• Review escalated cases from the Call Centre and internal business units and provide the appropriate recommendations/ approvals
• Monitor and follow up to ensure that payment or system issues highlighted by the Call Centre are rectified by the responsible stakeholders
• Work closely with external stakeholders in handling customer enquiries for interline passengers

Call Centre Quality and Training

• Perform monthly call monitoring audit based on stipulated sample size and identify gaps and areas to improve the quality performance of the Call Centre
• Participate in weekly call calibration (to reduce variance in call monitoring scoring) and monthly QA review with Call Centre vendor, as and when required
• Work with relevant team in reviewing the call monitoring form and guidelines during the quarterly/ biyearly review exercise
• Identify common errors and service lapses made by call centre and highlight to Manager for coordination with relevant team on refresher/ reinforcement training
• Identify changes or updates required to the call centre operational processes/ procedures and highlight to Manager for coordination with relevant team to update Manual and training materials.
• Review the Knowledge Check (KC) and Dip Check (DC) questionnaires provided by Call Centre Vendor

Project and UAT Management

• CRM System POC for Customer Services department to bridge discussion on system enhancements
• UAT support on product and system upgrade and enhancement – Representative for CS and/or call centre, participate in project meetings and perform UAT prior to launch

Requirements

• Degree holder or a Diploma holder with 3-5 years experience in call centre/ customer service
• Preferably with experience in call centre management and is familiar with call centre metrics and Key Performance Indicators (KPIs)
• Ability to work within tight deadline and multi-task in a fast-paced environment
• Ability to articulate thoughts/ ideas with good communication and interpersonal skills
• Ability to work well as an individual as well as in a team
• Prior experience in aviation industry will be an added advantage

Position Overview:

We seek a dynamic and highly motivated Data Engineer to join our Data & Analytics team. The ideal candidate will have 3-5 years of experience in data engineering within the financial services sector. You will play a key role in ingesting, validating, optimizing, and analyzing data to support business decision-making, leveraging various tools and technologies, and collaborating with stakeholders to drive insights and strategies.

Key Responsibilities:

- ETL development and maintenance: Responsible for the maintenance of current and new ETL tasks. Optimise current process flows of the ETL (MySQL, Airflow) – Non-Negotiable.

- Data Analysis & Reporting: Utilize MySQL, MS SQL Server, and SAP Business Objects to analyze complex datasets and generate insightful reports.

- Data Pipeline Management: Develop, monitor, and maintain data pipelines using Apache Airflow to ensure seamless data flow across systems.

- Business Intelligence Development: Create and manage dashboards and visualizations in Microsoft Power BI to facilitate data-driven decision-making across the organization.

- Cloud Data Management: Work with data stored on Huawei Cloud (RDS), ensuring data integrity, availability, and security.

- Stakeholder Engagement: Engage with both business and technical stakeholders to understand data requirements and translate them into actionable insights.

- Continuous Learning: Stay updated with the latest trends in data analytics / engineering and be open to learning new tools and techniques to enhance your analytical capabilities.

- Presentation & Communication: Present findings and insights in a clear, concise manner, tailored to the audience’s level of understanding.

- Build and maintain Power Apps and Power Automate solutions.

Qualifications:

- Education: Bachelor’s degree in computer science, Information Technology Systems, or a related field.

- Experience: 3-5 years of experience in data engineering, preferably within the financial services sector.

Technical Skills:

 - Proficiency in MySQL and MS SQL Server.

 - Experience with SAP Business Objects.

 - Experience with SAP Analytics Cloud (Beneficial).

 - Knowledge and experience working on ETL tools (non-negotiable).

 - Knowledge of Apache Airflow for data pipeline management.

 - Strong skills in Microsoft Power BI for creating reports and dashboards.

 - Familiarity with cloud platforms, particularly Huawei Cloud (RDS).

 - Knowledge and experience working on the Power platform (PowerApps & Power Automate) will be beneficial.

Soft Skills:

 - Strong analytical and problem-solving skills.

 - Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical stakeholders.

 - Ability to work collaboratively in a team environment and engage with stakeholders effectively.

 - Self-motivated with a willingness to learn and adapt in a fast-paced environment.

 - Presentation skills are a plus, helping to effectively communicate insights and recommendations.

This position will support the strategic initiatives of the Organisational Development (OD) department by designing, implementing, and managing training programmes that enhance the skills, knowledge, and performance of employees. The role involves close collaboration with various departments to identify training needs, develop, implement, and monitor the learning & development of all employees to support the achievement of a performance-driven culture. Responsible for end-to-end training management and administration, with a focus on the facilitation of soft skills programmes.

1. Serve as an internal trainer to conduct soft skills and leadership development workshops to enhance the competencies and capabilities of all employees.
2. Conduct training needs analysis (TNA) to identify the training needs for all employees in meeting the behavioral competency gaps.
3. Design and develop training calendar, training programme outline, structure and recommend learning solutions to close performance gaps and increase business value.
4. Manage the overall training administration which includes training applications, HRDF claims, audit and etc.
5. Analyse and evaluate effectiveness of learning and development solutions mainly in the area of soft skills training.
6. Source and recommend training vendors and ensure sustainability of positive learning environment in delivering key learning objectives.
7. Assist in planning and managing the yearly budgeting process, provide guidance to staff in setting departmental budget and managing within the approved budget.
8. Develop, implement, and ensure the end-to-end effectiveness of Orientation Program for all new employees.
9. Work closely with relevant parties to drive e-learning initiatives.
10. Actively support organisational development activities in meeting company’s development objectives.

The Face UXUI Senior Specialist is responsible for crafting exceptional user experiences and visually stunning user interface designs across our digital products. The Face UXUI Senior Specialist collaborates closely with product managers, developers, and other stakeholders to translate user needs and business goals into effective design solutions that enhance user satisfaction and engagement.

Our Values
- User Research: Conduct user research and usability testing to gather insights, identify pain points, and understand user behaviors, needs, and motivations.
- Design Strategy: Develop and articulate design strategies that align with product goals, ensuring a user-centered approach throughout the design process.
- Wireframing and Prototyping: Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and interactions for web and mobile applications.
- Visual Design: Produce visually appealing designs that adhere to brand guidelines, ensuring consistency and a cohesive look across all platforms.
- Collaboration: Work closely with cross-functional teams, including product management and development, to ensure seamless implementation of design solutions and adherence to project timelines.
- Design Systems: Contribute to the creation and maintenance of design systems and component libraries to promote consistency and efficiency in design processes.
- Feedback and Iteration: Actively seek and incorporate feedback from users and stakeholders, iterating on designs based on usability testing and data-driven insights.
- Mentorship: Provide guidance and mentorship to junior designers, fostering a collaborative and innovative design culture within the team.

Duties & Responsibilities:

1. Conduct regular inspections to verify the work complies with method statements and BCA's Good Industry Practice (GIP) guidelines
2. Monitor subcontractor workers across all trades, identifying and ensuring proper rectification of defects
3. Create and implement effective QA/QC plans to ensure consistent quality throughout the project
4. Prepare clear and accurate QA/QC reports and assist in preparing QM submissions
5. Maintain quality standards: Execute quality control based on site-specific materials and the Project Quality Plan (PQP)
6. Issue and manage Site Memos: Effectively communicate non-conformances, corrective actions, and preventive measures through Site Memos
7. Oversee corrective actions: Monitor the implementation of corrective and preventive actions against identified non-conformities
8. Liaise with external bodies: Arrange and coordinate with BCA for CONQUAS assessments
9. Ensure method statement compliance: Verify that all method statements have client and consultant approvals before implementation
10. Manage testing requirements: Follow up on all required tests as per contract specifications and Inspection Test Plan (ITP)
11. Active participation: Attend regular site meetings (QAQC, Landscape Coordination, Client Meetings) and contribute actively
12. Off-site inspections: Conduct or participate in inspections at precast and structural steel works facilities (Malaysia and Singapore)
13. Facilitate smooth handover during handover inspections and addressing client defects during the Defect Liability Period
14. Ad-hoc tasks or duties as assigned by supervisor or manager

Job Requirements:

• Minimum Diploma or Degree in a QA/QC, Engineering, or Construction-related field.
• Proven experience in the construction industry.
• In-depth knowledge of construction quality control/assurance principles and practices.
• Proficiency in construction management software and QA/QC documentation tools.
• Ability to work independently and as part of a team in a fast-paced environment.

Work Location:

East (Pasir Ris/Tampines)

Job Description

• Create and implement the hazard control plans and programmes.
• Prepare necessary documents and assist in internal and external audits by regulatory bodies and customers as well as follow up corrections/corrective actions.
• Liaise with respective departments for customer complaints and verify effectiveness of corrective actions.
• Conduct routine premises hygiene and sanitation inspections, mock recalls and traceability.
• Conduct training on food safety and quality related programmes (ISO 22000).
• Assist in new product development activities.
• Liaise with laboratory for product microbial testing and environmental testing.
• Support QA manager and purchasing department in raw material suppliers and external service providers documentations and audits.
• Manage pest control programmes for the plant and maintain pest control records.
• Create and recommend Standard Operating Procedure (SOP) or ISO 22000 documents to enhance product quality and compliance to ISO 22000.
• Collect and compile validation and verification data.
• Prepare reports to communicate quality issues.
• Willing to travel to other BU for audits and follow up on premises inspections and corrective actions.

Job Requirement

• Possess at least a Diploma in Food Technology, Food Science, Food Nutrition or equivalent.
• Minimum 1-3 years working experience in related field.
• Relevant knowledge in FSSC, ISO 9001, ISO 22000, GMP, HACCP.
• Knowledge of tools, concepts and methodologies of QA.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Able to work independently, as well as a team player.
• Working hours: 08:00 to 17:00.
• Working day pattern: 5 days per week.
• Location: Senoko area, few bus stops away from Woodlands North MRT Station (TE1).

Note: We offer lunch meal.

If interested, please send your resume to WhatsApp @ +65 9112 1178

• Global Healthcare Pharmaceutical Organisation
• Stable organisation with great career advancement opportunities

About Our Client

The client is a global healthcare company specialising in the field of therapeutic drugs, infusion therapy and clinical nutrition etc. The organisation plays a crucial role in supporting healthcare professionals in the safe and efficient delivery of medical treatments. Currently they are looking for a Product Specialist/ Senior Product Specialist to join their team. The Product specialist will be responsible for driving revenue and growing of the relevant product portfolio in the market to achieve business's objectives and goals.

Job Description

• Identify development opportunities and increase in revenue growth, profitability and market share for target customers
• Achieve customer satisfaction through customer relationships, product support and services
• Provide training and educational resources to healthcare professionals
• Understand on product, competitor and market knowledge
• Foster collaboration and partnering with opinion leaders and the organisation

The Successful Applicant

• Bachelor's Degree in Business, Life Sciences and related disciplines
• Over 2 years commercial experience, preferably within the healthcare pharmaceutical industry and exposed to pharmaceutical portfolio
• Highly motivated to deliver high-quality and professional ethics
• Able to make decisive decisions
• Good reasoning and negotiation skills

What's on Offer

• An opportunity to join global organisation
• Great culture and environment
• Competitive package

Contact

Vanessa Chan (Lic No: R2197577/ EA no: 18S9099)

Quote job ref

JN-052024-6428707

Phone number

+65 6643 9742

Michael Page International Pte Ltd | Registration No. 199804751N

Responsibilities:

• Ensure smooth daily operations of the assigned clinics
• Assist in recruitment of the front line staff
• Provide support in data submission and evaluation, which includes data entry, data collection and extraction.
• To support administrative matters (e.g. scheduling meeting, minute writing, slide preparation and drafting protocol / documentation
• Working in collaboration with doctors and staff to maintain high standards of patient care, customer service and processes
• Coordinate work flow between clinics and Corporate office
• Ensure overall work processes are is compliance with SOP
• Point of contact for doctors on all operations matters
• Guide junior executives
• Other adhoc projects as assigned

Requirements:

• Diploma/Degree in any specialisations
• At least 2 years of relevant working experience in healthcare and/or operations.
• Able to multi-task, work under tight timeline and meet deliverables
• Good interpersonal and communication skills
• Independent and resourceful worker