Total 133 Quality Assurance / Control job vacancies in GH Office: San Francisco, CA

• The nurse consultant applies expert clinical knowledge to guide patient safety/clinical risk management practices with the goal of enhancing health care delivery and decreasing the risk-of adverse events.
• Utilize statistical and epidemiological tools to assist staff in the analysis of data from adverse/sentinel events, close calls/near misses, or project findings.
• Serve as a facilitator and guides patient safety review teams in the identification of the causes of adverse events as well as identifying and implementing practical, measurable, and sustainable corrective actions.
• Participate in continuous readiness projects and conducts site visits to assess organizational processes for compliance with regulatory agency and accreditation standards requirements.
• The incumbent utilizes a combination of patient safety tools and evidence-based practices to improve measures of quality and patient safety.

Starting at $128,957 Per Year (GS 11)

• You will plan, organize, and direct the activities of assigned Industrial Quality Department Branch to ensure that assigned personnel complies with legal and regulatory requirements and meets customer needs.
• You will conduct quality audits and investigations, analyzing the results and developing recommendations for corrections and improvements.
• You will ensure that verification of essential quality requirements is accomplished, deficiencies are properly documented, and corrective action is taken to prevent recurrence.
• You will plan and schedule work in a manner that motes a smooth flow, even distribution and adjust short-term priorities to meet schedules.
• You will establish manpower requirements and negotiate with Integrated Product Team (IPT) Leads to ensure adequate Quality Assurance (QA) support.
• You will identify requirements and initiate requests for additional resources including personnel, overtime, equipment, supplies, and space to ensure success in meeting goals and objectives.
• You will evaluate performance of subordinates, give instructions, provide advice, and counsel to subordinates on performance, technical, and administrative matters.
• You will hear and resolve complaints at the lowest level, referring grievances and serious complaints not resolved to higher level supervision.
• You will provide continuing assistance to all areas to resolve product/process quality issues, to implement process improvements, and to identify and resolve safety related issues/violations.

Starting at $99,044 Per Year (GS 12)

This Transportation Security Inspector position is located in San Francisco International Airport (SFO), Transportation Security Administration, Department of Homeland Security (DHS). As a Transportation Security Inspector, you will be responsible for ensuring security compliance of persons and transportation systems and entities regulated under the Title 49 Code of Federal Regulations (CFR) Part 1500 series. You will perform selected assignments and progressively responsible inspection work such as:

• Conducting less complex inspections or portions of more complex inspections.
• Applying basic technical inspection knowledge acquired in formal core training and on-the-job training (OJT), along with any limited experience gained prior to or after such training.
• Conducting regulatory inspections and investigations, and supporting criminal investigations related to alleged or suspected security violations.
• Responding to security incidents, threats, violations, or potential violations.
• Providing overt and covert presence, including high visibility activities, to detect and reduce identified security threats and vulnerabilities.
• Participating in covert and overt test and audits, as well as vulnerability assessments.
• Reviewing and analyzing assessment reports and testing results with specific attention to identifying unusual trends or actions that appear to have the potential for developing a security or safety problem.

Note: This work is observed and reviewed frequently during inspections and at completion for technical accuracy, application of inspection methods and techniques, and oral and written effectiveness and clarity. If selected, you will perform work in one or more specialty areas for which hired (aviation and/or cargo). The duties of this position are performed under close supervision and guidance.

Starting at $90,310 Per Year (SV G)

The Aviation Safety Inspector is assigned to the Operations Branch of the Air Transportation Division, Office of Safety Standards within Flight Standards Service. The incumbent is responsible for applying expert knowledge of and experience with Title 14 of the Code of Federal Regulations (14 CFR) for the development and implementation of standards, programs, and procedures for FAA field personnel and the public governing all matters related to Air Carrier Operations safety issues.

Serves as an Aviation Safety Inspector responsible for reviewing and evaluating, on a continuing basis, established rules and regulations related to assigned technical programs to assure that they have kept pace with the needs to which they were directed and that they are still reasonable, necessary, and adequate. Evaluates regulatory petitions or proposals from within or outside the agency, and recommends the development of new or amended rules, regulations, or other regulatory material, and the discontinuance of rules and regulations no longer considered necessary.

Responsible for the preparation of Federal Register notices regarding assigned technical programs for original petitions for exemptions and analysis of technical input from other employees within Flight Standards. Also, the incumbent coordinates with other Aviation Safety and Flight Standards Organizations to develop a complete analysis and appropriate response. Since exemptions are rulemaking documents, this review may include coordination with the Office of General Counsel so that the denial, grant or disposition of petition for rulemaking will withstand a legal challenge. Technical inputs must be reviewed for completeness and respond to all aspects of an exemption petition.

Analyzes and evaluates the effectiveness of division policy in assigned programs areas to include evaluation and analysis. Develops policies, including advisory circulars, inspector guidelines, and training standards related to certification, inspection, surveillance and operation of assigned program areas. Reviews and evaluates, on a continuing basis, established rules and regulations to assure they have kept pace with needs to which they were directed and that they are still reasonable, necessary, and adequate. Assures effective coordination of assigned programs and activities with Safety Assurance offices, other organizational segments of the Division, the Agency and organizations outside of the agency.

Participates in national and international working groups and panels with other organization elements of the agency, or other government agencies, and International Civil. Aviation Organization (ICAO) and industry representatives for the purpose of resolving complex and controversial problems having a direct influence on the safety of assigned technical programs operations, facilities, and equipment. Conducts or participates in group or team meetings which include representatives of other government agencies, the aviation industry, aviation organizations, state, municipal and foreign governments where assigned programs and responsibilities are involved. Develops operational policies, including advisory circulars, inspector guidelines, and training standards, and other applicable standards in support of assigned programs. Analyzes and evaluates the effectiveness of division policy in assigned program areas.

The Inspector often engages with internal and external stakeholders to promote safety, understanding, and compliance related to assigned programs. Represents the agency as a technical trainer/instructor delivering formal training for assigned technical programs.

Provides technical support and conducts research for internal stakeholders related to a variety of issues.

Starting at $122,198 Per Year (FG 14)

Supervises a staff of air traffic control specialist who are responsible for carrying out air traffic control assignments within a geographic area. Plans and assigns work to be accomplished by subordinate employees. Sets work priorities and schedules. Approves leave; gives advice, counsel, and instruction to employees on both work and administrative matters. Evaluates performance of employees and recommends performance ratings. Hears and resolves complaints from employees and refers group grievances and more serious unresolved complaints to a higher level manager. Identifies and arranges for developmental and other training needs of employees. Finds ways to improve production or increase the quality of the work directed. Adjusts staffing levels and work procedures to accommodate resource decisions made at higher levels. Recommends goals and objectives for the area and tracks accomplishments. Communicates and reinforces diversity and EEO policies and programs in all areas of responsibilities, including selection, training, and transfers. Supports and participates in the labor management partnership process, and fosters a work environment where all employees are treated in a fair and equitable manner. The Operations Supervisor reports to the Operations Manager. Performance is evaluated upon the effectiveness with which assigned program objectives are achieved.

Starting at $132,218 Per Year (AT IJ)

The work involves the full range of cabin safety operations activities relative to public and industry use where applicable. Serves as Flight Standards technical expert with responsibility for the planning, development, standardization, evaluation and effectiveness of assigned cabin safety operations programs nationwide.

Serves an Aviation Safety Inspector responsible for reviewing and evaluating, on a continuing basis, established rules and regulations related to assigned technical programs to assure that they have kept pace with the needs to which they were directed and that they are still reasonable, necessary, and adequate. Evaluates regulatory petitions or proposals from within or outside the agency, and recommends the development of new or amended rules, regulations, or other regulatory material, and the discontinuance of rules and regulations no longer considered necessary.

Responsible for the preparation of Federal Register notices regarding assigned technical programs for original petitions for exemptions and analysis of technical input from other employees within Flight Standards. Coordinates with other Aviation Safety and Flight Standards Organizations to develop a complete analysis and appropriate response. Since exemptions are rulemaking documents, this review may include coordination with the Office of General Counsel so that the denial, grant or disposition of petition for rulemaking will withstand a legal challenge. Technical input must be reviewed for completeness and ensure it responds to all aspects of an exemption petition.

Analyzes and evaluates the effectiveness of division policy in assigned programs areas to include evaluation and analysis. Develops policies, including advisory circulars, inspector guidelines, and training standards related to certification, inspection, surveillance and operation of assigned program areas. Reviews and evaluates, on a continuing basis, established rules and regulations to assure they have kept pace with needs to which they were directed and that they are still reasonable, necessary, and adequate. Assures effective coordination of assigned programs and activities with Safety Assurance offices, other organizational segments of the Division, the Agency and organizations outside of the agency.

Participates in national and international working groups and panels with other organization elements of the agency, or other government agencies, International Civil Aviation Organization (ICAO) and industry representatives for the purpose of resolving complex and controversial problems having a direct influence on the safety of assigned technical programs operations, facilities, and equipment. Develops operational policies, including advisory circulars, inspector guidelines, and training standards, and other applicable standards in support of assigned programs. Analyzes and evaluates the effectiveness of division policy in assigned program areas.

Engages with internal and external stakeholders to promote safety, understanding, and compliance related to assigned programs. Represents the agency as a technical trainer/instructor delivering forma training for assigned technical programs.

Provides technical support and conducts research for internal stakeholders related to a variety of issues. Reviews Safety Assurance office requests to ensure all safety critical information is received from external stakeholders. Provides education, resources and support when Safety Assurance offices are resource constrained. May result in the issuance of a Letter of Authorization (LOA) Deviation, Advisory Circular, Notice or updates to guidance.

Starting at $122,198 Per Year (FG 14)

A. Technical Administration
The Aircrew Program Manager (APM) is responsible for overseeing a fleet of aircraft which are part of a
complex aviation organization operating turbojet aircraft engaged in passenger and freight service. The
APM will carry out assignments that require knowledge and experience of flight operation of the assigned
aircraft and are responsible for oversight of flight operation procedures, training programs and airmen
certification. Assignments typically involve overseeing carriers operating domestically which include
regional jet fleets, or other fleets that are novel and complex as defined under 14 CFR Part 61 and involve
critical and important areas of operations with the highest risk to the National Aerospace System.

Develops a work program under the oversight of/in coordination with the Principal Operations Inspector
to ensure periodic surveillance of designated pilot and flight engineer examiners, pilot and flight engineer
check airmen, and company training programs. Plans and conducts assignments with technical
independence, while obtaining advice from higher level inspectors who are experts on a particular type or
aircraft, or who have overall flight operations program responsibility. The scope and complexity of the
work program may be such as to require the occasional assistance of other employees to conduct
inspections and evaluate operations.

Assures the assigned air carrier conducts flight crew training and testing required by appropriate Title 14 of the Code of Federal Regulations (14 CFR), FAA-approved training programs, and current testing standards. Oversees company check airmen and APDs. Serves as the technical advisor to the Principal Inspector on assigned areas of the company's training and testing programs. Coordinates technical instructions, policy orders, and procedures through the Principal Inspector to assure uniformity of training and testing activities. Responsible for conducting enforcement investigations and preparation of final reports and
recommendations on disposition. Performs or supervises the emergency suspension of certificates or
cancellation of flight oversight specifications. Conducts or directs the reexamination of certificated airmen or recertification of an operator or agency.

Conducts investigations of public complaints, congressional inquiries, and aircraft incidents and accidents. Provides verbal and/or written technical assistance to legal counsel, testifies at court trials and formal hearings, and gives dispositions. Coordinates with geographic inspectors for the accomplishment of non-routine air carrier surveillance.

B. Certification
Recommends the designation of APDs and pilot examiners. Responsible for the conduct of flight tests,
additional type ratings, and flight engineer certification; proficiency tests; initial qualification tests, and
line-oriented flight training. Assures standardization of check airmen and designated examiners and recommends to the POI any changes which are considered necessary.

C. Surveillance
Monitors assigned areas of the flight crew training program and associated records to ensure compliance
with pertinent 14 CFR, national and regional directives, and safe operating practices. Monitors assigned air carrier ground and flight training. Attends certificate holder's company and safety meetings. Evaluates training programs to ensure they meet the requirements of 14 CFR. Approves or disapproves training programs including flight simulators, training devices, or other equipment used in these programs.

Flight Oversight ASIs do not conduct certification (pilot evaluating, testing, and checking) job functions as a required crewmember, including safety pilot. The incumbent will not, in any scenario, act as a required crewmember or safety pilot of an aircraft. Flight Oversight ASIs apply a broad knowledge of the aviation industry, aviation safety, and Federal aviation laws, regulations, and policies.

Starting at $88,520 Per Year (FG 13)

A. Technical Administration
Is responsible for overseeing a fleet of aircraft which are part of a complex aviation organization operating turbojet aircraft engaged in passenger and freight service. Personnel are normally assigned to carriers operating domestically, but assigned carriers operate in 14 CFR Part 121 operations which is the most complex and critically important area of operations with the highest risk to the National Aerospace system. Employees carry out assignments that primarily require knowledge and experience of flight operation of the particular assigned aircraft and are responsible for oversight of flight operation procedures, training programs and airmen certification.

Develops a work program under the oversight of/in coordination with the Principal Operations Inspector to ensure periodic surveillance of designated pilot and flight engineer examiners, pilot and flight engineer check airmen, and company training programs.

Assures the assigned air carrier conducts flight crew training and testing required by appropriate Title 14 of the Code of Federal Regulations (14 CFR), FAA approved training programs, and current testing standards. Oversees company check airmen and APDs.

Serves as the technical advisor to the Principal Inspector on assigned areas of the company's training and testing programs. Coordinates technical instructions, policy orders, and procedures through the Principal Inspector to assure uniformity of training and testing activities.

Responsible for conducting enforcement investigations and preparation of final reports and recommendations on disposition. Performs or supervises the emergency suspension of certificates or cancellation of flight oversight specifications. Conducts or directs the reexamination of certificated airmen or recertification of an operator or agency.

Conducts investigations of public complaints, congressional inquiries, and aircraft incidents and accidents. Provides verbal and/or written technical assistance to legal counsel, testifies at court trials and formal hearings, and gives dispositions. Coordinates with geographic inspectors for the accomplishment of non-routine air carrier surveillance.

B. Certification
Recommends the designation of APDs and pilot examiners. Responsible for the conduct of flight tests, additional type ratings, and flight engineer certification; proficiency tests; initial qualification tests, and line-oriented flight training. Assures standardization of check airmen and designated examiners and recommends to the POI any changes which are considered necessary.

C. Surveillance
Monitors assigned areas of the flight crew training program and associated records to ensure compliance with pertinent 14 CFR, national and regional directives, and safe operating practices. Monitors assigned air carrier ground and flight training. Attends certificate holder's company and safety meetings. Evaluates training programs to ensure they meet the requirements of 14 CFR. Approves or disapproves training programs including flight simulators, training devices, or other equipment used in these programs. May require amendments to previously approved manuals to correct any conflict with regulatory requirements; eliminate unsafe practices; and/or improve the specificity of instruction.

D. Flight Program
Participates in the FAA flight program which requires the inspector to maintain qualification and currency requirements applicable to operations inspectors, for the purpose of supporting the FAA in a variety of flight-related functions to include training and evaluation of designated pilot examiners. Evaluates tasks contained in the FAA practical test standards and airman certification standards by participating as pilot in command or as a crewmember. The inspector is required to maintain an FAA second class medical. This is a substance testing designated position (TDP). Performs other duties as assigned.

Starting at $88,520 Per Year (FG 13)

Position: CREDIT CONTROL SUPERVISOR
Location: St Mellons, Cardiff CF3 0LT
Salary : £33,000 - £35,000 (depending upon experience)
Contracted Hours: 37.5 hours per week (full time)
The Company
Shaw healthcare is the largest employee owned healthcare company in the UK employing more than 3000 members of staff and providing care to over 2000 people across 65 care homes and supported living services.
The Role
An opportunity has arisen for a Credit Control Supervisor to work within the Finance department based at the Head Office in St Mellons, Cardiff.
Reporting to the Income and Credit Manager the key responsibilities will include:

Ensuring invoicing and collection of cash in relation to local authorities and the NHS is carried out on a timely basis.
Providing direct supervision and support to other members of the Credit Control team.
Liaising with operations staff to ensure resident fee information is received and complete.

Experience and Skills
You will need:

Experience of working in a credit control environment in a service sector.
Previous supervisory experience
Excellent written and verbal communication skills.
Good MS Office skills including Excel, Word and Outlook.
Experience of working in the care home sector would be beneficial but not essential.

Benefits

20 days annual leave plus 8 bank holidays.
Staff discount scheme.
Employee Ownership bonuses (subject to company financial performance).
Free on-site parking.
Enrolment into the NEST pension scheme.

At Oxford Instruments, we push the boundaries of what’s possible, helping our customers achieve the breakthroughs that change our world. Whether it’s developing technology for a greener economy, designing devices that enhance digital connectivity, or creating next generation medicines and healthcare technology, we address the greatest challenges of the 21st century. Everything we make is exceptional, and each product and solution gives greater insight, clarity and accuracy. At Oxford Instruments, we don’t wait for change to happen. We enable it.
How we work
We’re committed to being the leading provider of high-tech products and services for the world’s most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.

Empowering People to Make a Difference
We don’t wait for change to happen. We enable it. That’s why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.

About the Opportunity:
As part of the Oxford Instruments Group, X-ray Technology (XT) is a leading global manufacturer of world class high-performance X-ray sources. Our customers – Industry leaders in X-ray system applications – greatly value the quality, performance, and cost-effective solutions that we provide.

Oxford XT products address applications in analysis, spectroscopy, gauging, and imaging. Our portfolios can be adapted to the individual requirements of our customers. They contribute worldwide to new insights and solutions in many areas of science, research, and development.

Your Tasks:

- Collaborate in our dynamic and flexible Oxford X-ray Technology team
- Ensure that all documents and records, in support of factory controls, comply with applicable regulations and standards, including but not limited to our Quality Management System ISO 9001:2015, product compliance, the NPI process, and our product lifecycle.
- Drive Engineering documentation for New Product Introduction in close quarters to the PMO Project Manager.
- Assist the Document Control Project Coordinator to ensure the system maintains controlled documentation whenever released to Production.
- Assist the Document Control Project Coordinator to ensure our customers have swift and accurate responses for export classification and product compliance requests.
- Focus on efficient peer reviewed completion of change notification document deliverables with Quality and R&D Engineering teams.
- Embrace Continuous Improvement processes, generating and auditing work instructions to support sustaining factory functions.
- Master enterprise software and set standards for organizational skills.


Your Qualifications:

- Bachelor’s degree or minimum of 5 years of industry experience.
- Working knowledge of MCAD, ECAD, ERP, and PLM systems advantageous
- Experience with X-ray products preferred.
- Demonstrated ability to support multiple facets across the factory organization.
- Enthusiasm for getting to the finish line
- Self-driven, emotionally invested, and able to work with diverse teams
- Excellent written and spoken English skills

Salary: In accordance with California law, the expected salary for this position is between $70,000
- $80,000. The actual compensation will be determined based on experience and other factors permitted by law.
Oxford Instruments Perks and benefits:

- Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and Vision plans.
- Our 401k program has options for saving both pre
- and post-tax dollars for retirement.
- Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period.
- Holidays - We recognize 12 holidays this year
- In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
- Professional Development
- OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.


Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa for this role at this time. Must be a US citizen or Green Card holder.

Note to recruitment agencies: Oxford Instruments does not accept agency CV’s. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV’s.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.


#LI-EB1

Can you ensure the safety and compliance for our academy?

The University of Brighton Academies Trust is seeking a qualified, skilled and professional Safety and Compliance Manager to promote, develop and establish a positive safety culture within its professional services teams and academies to meet its legal requirements in terms of Health, Safety and Compliance. The postholder will take responsibility for operational matters relating to Health and Safety Planning and Management and contribute to the Estates & Facilities Management Strategic plan.

The post holder will report to the Director of Estates & Facilities Management and will be the primary point of contact for all Health, Safety and Compliance matters. The postholder will be responsible for effective day to day operational support, management, monitoring and development of Health and Safety for 15 Trust academies and Central Service Teams and their locations.

The role includes the use of CAFM software to connect service users and to improve efficiencies. The postholder will have a proven background in Health and Safety Compliance with excellent management skills to develop, drive and guide our central and academy teams.

The successful applicant will be experienced at developing a positive Health and Safety Culture within a multi-site organisation, achieving high standards of health and safety management and have the maturity to build strong relationships with academy staff and their respective teams to implement, monitor and review ways of working to successfully meet these standards. They will have responsibility for all operational elements of health and safety management across the Trust.

The Estates & Facilities Management team is committed to maintain and improve the learning environment, creating a warm, safe and welcoming space that supports pupil and staff development. As a team we bring together an array of different skills and share a commitment to ensure that the estate makes a positive contribution to educational outcomes for all our pupils and students.

The post holder will be expected to work out of academy locations across the Trust and utilise Hastings Innovations Centre as a base location. There is an expectation for the candidate to travel between academies as and when required for which a mileage allowance is provided.

We truly value the experience, dedication, and commitment of all our employees and believe in the power of motivated and happy staff. This is why we seek to enrich and reward our employees wherever we can, by offering a wide range of exciting and useful employee benefits. These include:

Automatic pay increments
High quality continuous professional development and support for your career progression
A strong commitment to your health & wellbeing including; onsite Wellbeing Champions, designated Mental Health Ambassadors, flexible working opportunities from Day 1, and Employee Assistance programme
Generous public sector pension scheme
Discounts on retail & travel
Cycle 2 Work scheme
Charity giving
Annual leave entitlement above statutory requirement

As the largest Multi-Academies Trust in Sussex, we are a close-knit family of schools committed to achieving ambitions, delivering excellence, and nurturing potential. Sponsored by the esteemed University of Brighton, we provide high-quality learning experiences for our pupils.

Our success is a result of the dedication and expertise of our staff and central teams, creating vibrant places of learning that ignite curiosity and foster a lifelong love of education. Together, we aim to inspire our children and staff to flourish and achieve their best.

At the heart of everything we do are our pupils. We believe that learning should be exciting, engaging, and fun – an adventure where curiosity is celebrated, and creativity is encouraged. We strive to create an environment where each child feels inspired and supported, enabling them to discover their unique talents and interests.

Our commitment
The University of Brighton Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments are subject to an enhanced DBS check. This role is considered exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013, 2020 and 2023. It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children. Further information is available here: Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975 - GOV.UK (www.gov.uk)

We welcome applications from all members of the community.
The Trust is proud to be part of the government’s Disability Confident scheme which underpins our staff and volunteer recruitment practices. If you would like any support or assistant at any stage of the recruitment process please let us know, by contacting us by email to recruitment@brightonacademiestrust.org.uk.

Find out more
To have an informal discussion about this role please contact Darren Setters, Director of Estates & Facilities Management d.setters@brightonacademiestrust.org.uk

Please apply today.

Key dates
Closing date: 18 August 2024
Interview date: 23 August 2024
Proposed start date: TBC

Proud member of the Disability Confident employer scheme

This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Fleet Compliance Administrator in our contact centre in Darlington.Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, key attributes for success include the ability to effectively manage customer data and a large volume of communications in a timely and professional manner (calls, emails, web chat). You'll also be required to keep relevant and accurate customer records, generate documents and invoices, and keep the customer satisfaction at the core of every decision. This role consists of outbound calls and data input with the opportunity to cross train on other departments as your career progresses.The Fleet Compliance Admin is key to our success and will require knowledge and training across many different teams and activities, and as such can develop across 3 grades within the CSR pathways bonus scheme. Join Northgate Vehicle Hire as a Fleet Compliance Admin and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, there is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you

You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

YOUR MISSION

• Responsible for supporting new program launches, supplier audits, and systemic supplier quality issues.
• Responsible for working with US based Development, Design and Quality staff, China based management, and local supplier engineers to ensure new product/process production initiatives, criteria, and standards are implemented at supplier facilities for effective and efficient new product transition to production. Perform process audits and monitor quality control plans to ensure acceptable quality levels are being satisfied. Assist Quality Manager in formulating, analyzing and implementing continuous improvement programs
• Monitors and improves supplier quality performance. Set up quality assurance plan (including gauges) for both head components and final finished products. Locally support all phases after 1st article and failure return/ defect found analysis
• Works with PDE for new product pilot run verification and handover to mass production. Investigates and resolves part or process quality issues as part of a hands on operations team.
• Leads supplier AQP and component review meetings/activities. Formulate and manage weekly quality summary and analysis
• Assess new and current production supplier quality systems: supplier audits. Audit processes to validate new supplier or new production line and routine audits at current supplier base. Drive audit action plans to closure
• Champions resolution of chronic supplier issues: identifies, prioritizes, charts occurrences/trends, implements and manages corrective action plans, reports on corrective actions/problem resolution. Develop and mentor suppliers in problem resolution, controls plans and PFMEA methodology
• Helps manage quality disputes between head/club and component suppliers
• Oversees process issues and customer complaints/returns. Analyze failure, corrective and preventive action to respond to customer complaints. Ensure timely resolution

YOUR TALENT

• Bachelor’s degree in Engineering or related technical field. Or a combination of education and manufacturing experience.
• 5+ years previous experience working in a manufacturing environment. Golf industry experience is a plus. Quality assurance/ control experience or related technical field
• Professional accreditation as a quality engineer by an appropriate authority or willingness to attain
• Working familiarity of Quality system (e.g. ISO9001). Working knowledge of APQP, PFMEA, Control Plan, PPAP, and SPC Manuals. Black or Green Belt Six Sigma Certification a plus
• Familiarity with COBRA product line, the game of golf and the golf industry is preferred
• Able to work independently to investigate and analyze production issues
• Numerical analysis ability and exceptional knowledge of testing methods, QC principles and practices, manufacturing operations and processes
• 8D report experience is a plus
• Familiar with MS Office, particularly Excel, and other statistical software, math and analysis skills. DOE/FMEA/ Six Sigma skills required
• Ability to travel locally to other supplier facilities. Ability to create and maintain positive and productive relationships with both internal and vendor contacts with strong written and verbal communication skills

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

The Director of Compliance will be responsible for oversight of all quality assurance operations related to the ORR Call Center and execution of project deliverables. The position will act as a member of the leadership team to recommend technological solutions to building awareness, knowledge, and skill; project manage training and reporting deliverables, and will report to the Project Director for the Call Center. 

Key Responsibilities:  

• Oversee and manage the following: 
• Design and operate quality control measures for call center and program oversight.  
• Ensure accuracy and timeliness in execution of all training, QA, and reporting project deliverables.  
• Provide direct oversight of all work streams related to training, QA, and reporting project deliverables. 
• Work closely with the call center staff, ORR (client) and client’s stakeholders in the execution of deliverables and services.  
• Ensure timely and accurate communication with client to ensure transparency and communication of medium and long-term project activities, outstanding issues, and risk mitigation. 
• Enforce uniform development and quality standards and ensure accuracy of project deliverables. 
• Develop monthly reports using available data 
• Directly supervise all subject matter experts in the development of training, FRA/SWB Supervisor and the QA Manager 
• Analyze data collection instruments, tools, and systems to ensure effectiveness and determine when necessary to update or expand systems to provide robust data to the client.  
• Work with clients and SMEs to perform needs assessments to identify critical knowledge, skills, and behaviors; produce gap analyses; and recommend appropriate learning strategies for call center employees 
• Assure all annual and monthly reports are of high quality and delivered according to contract deliverable schedule 

Basic Qualifications:  

• Masters in social services: a Bachelor’s in the same field can be substituted for the MS/MA if accompanied by a minimum of 8 years of training development work in the field of refugee resettlement 
• 3-5 years managing projects or equivalent of project management such as managing multiple aspects of deliverables, deadlines, and partner relationships  
• Minimum of 5 years experience in determining quality of services 
• Minimum of 5 years experience working with a federal client relationship  
• Active Tier 2 security clearance per contract requirements

Preferred Skills/Experience:  

• Experience conducting detailed training and/or job/task analyses  
• Experience developing both soft-skills and technical training  
• Experience with Office of Refugee Resettlement 
• Experience in a Quality Assurance or Continuous Quality Assurance position 
• Experience interacting with and advising clients  

  

Professional Skills:  

• Strong project management skills 
• Strong oral and written communication skills  
• Strong analytical, problem-solving, and decision making capabilities  
• Strong attention to detail  
• Ability to multi-task in a fast-paced environment  
• Ability to work well both individually and in a team environment  
• Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision  
• Ability to work with all levels of internal staff, as well as outside clients and vendors  
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary  
• Ability to travel up to 25%  
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint  

  

ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized and empowered workforce. 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$92,986.00 - $158,076.00

Nationwide Remote Office (US99)

What you will do 

As a Fire Alarm Inspector you will Test and Inspect fire alarm systems with existing and new customer base. 

 

How you will do it 

•  Maintain proper documentation for work performed using tools provided

• Must adhere to company safety policies and procedures 

• Follow verbal and written instructions 

• Carry/move equipment and tools weighing up to 70lbs 

• Perform work in unusual and sometimes difficult positions; such as climbing ladders, scaffolding, and high lift equipment 

• Must be able to work alternative shifts or weekends to meet customer needs 

• Must perform all duties in a safe and professional manner & maintain a clean and safe work area 

 

What we look for 

• Installation or Service Experience in testing and inspecting Fire Alarm Equipment. 

• Self-starter that can work with little or no supervision 

• Strong organizational skills, positive attitude, and the ability to learn quickly 

• Capable of performing physical labor 

• Excellent communication skills 

• High School Diploma or Equivalent 

• Valid Driver’s License with good driving record 

• Ability to work well with others 

• Basic computer skills – Microsoft (Excel, Word, Outlook) along with Smartphone skills

 

HIRING HOURLY RANGE: $20.00 - $24.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.