Total 20 Customer Service job vacancies in Shipley, ,

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Shipley, covering our friendly Shipley Market Square branch
HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Location: Shipley

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

At Czajka Care Group, as well as caring about our residents, we always go the extra mile for our team of more than 300 people, promoting their well-being and career progression at every level.
As Czajka Care Group is family owned and run, we’re not a faceless organisation. We value loyalty and provide career opportunities at all levels. Some of our team have been with the company for over 25 years – our dedication to training and development is a priority.

Assisting service users with all aspects of their personal care needs, including but not exclusively, physical, emotional and spiritual, whilst maintaining the comfort, privacy and dignity of the service user at all times.
Assist in the promotion of continence with dignity.
To assist the service user in using their personal and mobility aids whilst ensuring the aids are well maintained.
Assist with social activities by interacting with the service users and helping them to continue with hobbies and activities both outside and within the home.
To escort service users to and from the home when necessary to attend appointments etc.
To support the nurse or senior care assistant in charge to complete, observe and review Person Centred Care Plans, ensuring that service users are fully involved and in agreement, where possible, in the planning of their care, ensuring that care is appropriate to their needs.
To report any changes in the care needs of the service users to the nurse or senior care assistant
in charge and assist in the review of the Person Centred Care Plan where appropriate.
To complete accurate and effective written care records on a daily basis, in line with Czajka Care Group Policies and Procedures.
To act as a keyworker to nominated service users and support junior colleagues in their role as a keyworker.
To be involved in any formal service user care review meetings as required as a keyworker.
To identify social, recreational and educational opportunities for their designated service user, and assist service user to access where possible.
Take special responsibility for maintaining their designated service user's room and wardrobes etc in a tidy manner, checking clothing for repair and replacement, liaising with service user, family or significant other to ensure sufficient clothing of the type desired by the service user, and any other assistance the service user requires.
To assist service users during mealtimes in accordance with their care plan and serve meals and drinks as required.
To answer the nurse call bell promptly and give assistance to the service user as required, ensuring that required assistance is given in a timely manner.
To assist in ensuring the service users environment is kept clean and maintained as required in line with the service users care plan and with Czajka Care Group Policies and Procedures.
To report any incidents, accidents, occurrences or complaints to your line manager and record appropriately according to Czajka Care Group Policies and Procedures.
As the role includes personal care applicants aged 18+ can only be considered


Applicants will be working day shifts on a two week rota with alternate weekends.
Vacancies available across three sites:


Brookfield Nursing Home BD18 4EJ
Currergate Nursing Home BD20 6PE
Staveley Birkleas Nursing Home BD18 4HD



Training
Adult Care Worker L2 Standard.Maths and English Functional Skills if required.
Delivery at Shipley College by day release.


Qualifications required

GCSE or equivalent English (Grade 3+, A-D or L1 equivalent) desirable
GCSE or equivalent Maths (Grade 3+, A-D or L1 equivalent) desirable

Skills required

Communication skills
IT skills
Attention to detail
Organisation skills
Number skills

Prospects
This apprenticeship provides an ideal entry into the occupation and supports progression within the sector.
Czajka Care offers many options for career development.

Qualification / Standard : ST0005 Adult care worker
Duration 15 months

Our family-owned, online sportswear company sells all over the world and we are looking for people who care about customers and get job satisfaction through helping them.
We have vacancies in our general Call Centre, which involves dealing with customers' queries and complaints on our internet site by phone and email and advising them on their purchases.
We do not 'cold call', we are not in the business of hard selling, and our main aim is to make sure our customers are satisfied with every aspect of their experience with us. We have won national awards for the way we treat people and we aim to continually improve.
Roles in the general Call Centre are office-based and are from 9am, to 5.30pm, Monday to Friday. There is a requirement to work one Saturday a month.
As our business continues to grow , we are now looking for more people with the human touch to boost our team. Full training is available.
If you are the sort of person who is punctual, reliable and cares about the work you do, then we could well have just the job you have been seeking.

Treatment Room Undertake, record and follow guidelines for the tasks for which you have received appropriate training Urinalysis and preparation of specimens for investigation by the pathology laboratory Measuring and recording following physiological measurements in routine presentations: Blood pressure Pulse rate and rhythm Temperature Height and weight body mass index Venepuncture ECG Basic dressings Ear irrigation Ordering/maintaining stock levels and control in treatment area. Conduct chronic disease health reviews Conduct LD / SMI health reviews Conduct NHS health checks Prepare and maintain environments during and after patient care interventions Provide chaperone services for patients and clinicians Assist in raising awareness of health and well-being, and how it can be promoted Give accurate and appropriate information to patients and groups within own competence Responsibility for Information Processes Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate Maintain confidentiality or information relating to patients, relatives, staff and the practice Take the necessary precautions when transmitting information Understand and follow the requirements of confidentiality (including the Data Protection Act) and the Freedom of Information Act and to refer on any queries as appropriate. Follow Practice policy regarding the use of email and computer tasks as the main internal method of non-verbal communication and the use of the intranet and the internet as the main source of internal and external information, including the retrieval of relevant information for patients on their condition. Organisation/Quality The post-holder will: Alert other team members to issues of quality and risk in the care of patients Ensure own actions are consistent with clinical governance systems Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation Practice in accordance with agreed standards of care Enable patients to access appropriate professionals in the team Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation. Utilise the audit cycle as a means of evaluating the quality of work, implementing improvements where required. Ensure that you are familiar with the Practices Policies available in the practice staff handbook Ensure that you undertake all mandatory training as per the practices Training Policy. Attend the practices Protected Learning Time Sessions. Maintain your CPD and ensure you revalidate all the necessary skills and qualifications in a timely manner. Cold chain management (logging fridge temperatures and downloading dataloggers, informing appropriate person if any concerns. Checking emergency equipment and ensuring equipment is in date Supporting the Quality Outcomes Framework (QOF) to achieve and support patients with specific disease areas. (this can incorporate quite a lot but we need to see where it develops) Safeguarding Affinity Care is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Staff should ensure that they are aware of the organisations policy and procedures for safeguarding and discharge their responsibilities for safeguarding effectively. It is individual staff members responsibility to maintain competences with regards to levels of safeguarding training commensurate with individual roles. Staff should report any safeguarding concerns to the appropriate agencies in line with the safeguarding policy. Equality and diversity Act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures. Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion, etc. Follow the Practice Chaperoning policy. Be aware of statutory procedures, local guidance and referral criteria regarding protection of children and vulnerable adults, including Practice policies. Follow the guidance and policies and take action in an appropriate manner. Health, safety and security Wear the appropriate Personal Protection Equipment and clothing at all times in accordance with the Infection Control Standard Operating Procedure. Apply appropriate infection-control measures and maintain work areas in each clinical room, in accordance with the Infection Control Standard Operating Procedure, so that they are clean, safe and free from hazards reporting of any potential risks identified including: Hand washing Universal hygiene procedures Collection and handling of laboratory specimens Segregation and disposal of waste materials Decontamination of instruments and clinical equipment Reporting and treatment of sharps injuries Dealing with blood and body fluid spillages Assist patients and colleagues in adopting sound infection control measures Use the personal security systems within the workplace according to Practice guidelines. Assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients. Follow Health and Safety Policies and guidelines, including fire procedures and those pertaining to clinical areas of risk. Use safe working procedures and report incidents using the incident reporting system. Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines. Patient Confidentiality and ensuring dignity and respect of patients The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. This includes written and verbally communicated information. The job holder should at all times treat patients with dignity and respect and actively seek to assure an environment that facilitates this. Communication & working relationships To be responsible for ones own behaviour to effectively create a working environment that has a good team spirit, is professional in orientation and has mutual respect amongst colleagues. Establishing and maintaining effective communication and constructive input to areas of service development and systems re-design. Training and Development You will be required to complete the mandatory training and ensure you embrace the Training & Development Policy. You are also required to attend the monthly Protected Learning Time meetings You must have competency evidence for venapuncture and BP. Training will be provided for dressings, basic wound checks, suture / staple removal. Special Working Conditions You may be asked to work at other premises owned or associated to the practice. This will be subject to reasonable request in terms of travel compared to the routine site of work. You may also be asked from time to time to be flexible in your working hours as per the needs of the practice. You will be required to wear a uniform and/or scrubs. Teamwork Participate in team activities that create opportunities to improve patient care. Ensure clear understanding and utilisation of services and referral mechanisms and policies to meet patient need. Other You will be required to work at other premises owned or associated to Affinity Care. This will be subject to reasonable request in terms of travel compared your routine site of work. You may also be asked from time to time to be flexible in your working hours as per the needs of the practice. You will be required to: Give good and regular attendance. Maintain a tidy and organised work area. Any other duty as requested, including covering for absent colleagues.

Location: Shipley

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

The Health Care Assistants are a vital part of our team, providing high quality care and compassion to our patients, working under the supervision of the registered healthcare professionals. Please see attached job description.

Are you passionate about making a difference in the lives of children with special educational needs?

Do you have the commitment and enthusiasm to support students in reaching their full potential?

Can you offer high-quality teaching and learning support?

We are seeking a dedicated and reliable Learning Support Assistant to join our Shipley Secondary School team. This full-time position starts in September and offers an exciting opportunity to work closely with students who have Educational, Health, and Care Plans (EHCPs).

The school celebrates student well being, high academic standards and achievement for all. Ofsted have reported that there is a harmonious atmosphere around the school and the behaviour is good. They have also identified that staff think quickly to ensure the safety and well being of all children.

Requirements:

• Relevant experience in a similar role.

• Enhanced DBS on the update service.

• Strong ability to relate to and support SEN children.

• High standard of literacy and numeracy.

• Exceptional reliability, commitment, and enthusiasm.

• Good sense of humour and the ability to build rapport with students.

• Outstanding attendance and time-keeping record.

Key Responsibilities:

• Provide support to students with SEN, ensuring their individual needs are met.

• Assist in the delivery of tailored educational plans.

• Lead small group sessions covering a range of subject areas.

• Foster a positive and inclusive learning environment.

• Monitor and record student progress and provide feedback to teachers.

• Ensure outstanding attendance and time-keeping records.

What We Offer:

• A supportive and collaborative working environment.

• Opportunities for career progression and professional development.

• A chance to make a real difference in the lives of our students.

• Competitive salary and benefits package.

Don't delay in applying for the opportunity; we are currently interviewing for the roles this week with an immediate start available.

Click "Apply Now" to get your application started for the role of a Learning Support Assistants (SEN). Or for more information you can contact shahir.rai@randstad.co.uk or 0113 2462500

To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care. To converse with patients and visitors by speaking clearly, precisely and with confidence both over the phone and face-to-face at the desk. To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant. To signpost patients to the most appropriate service. To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones To work to protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager. To deal with general queries and liaise effectively with clinicians and other staff as required. To support clinicians during their clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.

Please read the attached Job description and person specification for more details about this role. Right to Work in the UKPrior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly

Looking for a rewarding and fulfilling vocation, then why not join our team at Northern Health Care. We provide mental health recovery services across many regions within the UK. Our services consist of support living and community outreach services which provides our residents and service users with access to 24 hour support from experienced clinical and support staff.

You will be supporting persons with learning disability or mental health illness to improve their lives and to live independently.

We are currently recruiting support workers who are committed, positive, compassionate, understanding, dedicated, and dedicated to always putting people first to join our team. You will be supporting persons with learning disabilities or mental health illnesses to improve their lives and live independently.

It’s hard work and can sometimes be challenging but the rewards are truly amazing!

As a support worker, you will be at the heart of supporting our service users on a daily basis. You will work with service users to help them live a fulfilled and happy life, whilst living as independently as possible. You will help to enable them to develop positive relationships and to be valued as equal members of their local community as part of their rehabilitation.

As part of this role, you will work closely with a variety of colleagues and support staff to prioritise outcome-focused support for our residents.

Your key attributes
• Must have the right to work in the UK.
• Our values – positive, respectful, open and honest, understanding and dedicated.
• Supportive and empathetic.

Where you’ll be working

Your location will be Northern Healthcare, Radcliffe House, Pudsey.

Working Hours
• Full-time position (38.5 hours per week). This role requires a level of flexibility as you will be working on a rotational shift pattern 8am-8pm during the days including weekends.

In return you’ll receive
• Salary: £11.60 per hour
• Company pension scheme and contribution
• Flexible working week
• Induction and buddy programme
• Career development and on the job learning opportunities
• Healthcare cover including dental, optical, prescriptions and physiotherapy
• 25 days annual leave plus statutory bank holidays (pro rata)
• Access to discounted products and services
• Enhanced disclosure barring scheme (DBS) check cost covered
• Option to train towards NVQ in Health and Social Care
• Free car parking
• Employee Assistant Programme
• Ongoing employee recognition scheme and employee awards
• Refer a friend scheme in which you can earn up to £250

WE DO NOT OFFER SPONSORSHIP

Responsibilities
• Ensure that our service users are at the heart of everything we do.
• Support and guide service users with day-to-day activities enabling them to be able to live a full and as independent life as possible. This may include help to manage budgeting, domestic tasks, or meal preparation
• Support and guide service users with grocery shopping and attending routine appointments.
• Support service users whilst taking of prescribed medication.
• Support service users to be as active as they would like to be as part of their local community, whilst encouraging them to try out new things. These could include days out, family visits or arranging to go to college or use their local leisure facilities.
• Regularly review support plans whilst ensuring that they are committed to working toward their needs and aspirations.
• Working positively and collaboratively with other colleagues within the team
• Work within and implement our policy and procedure, including confidentiality and safeguarding.
• Escalate as appropriate any concerns or issues in a timely manner.
• To maintain and keep accurate records whilst reporting in a factual and ‘person centred’ approach.
• Ideally, you will have some experience as a support worker or have gained your level 2 or 3 in Health and Social Care.


This advert closes on Monday 8 Jul 2024

Proud member of the Disability Confident employer scheme

Treatment Room Undertake, record and follow guidelines for the tasks for which you have received appropriate training Urinalysis and preparation of specimens for investigation by the pathology laboratory Measuring and recording following physiological measurements in routine presentations: Blood pressure Pulse rate and rhythm Temperature Height and weight body mass index Venepuncture ECG Basic dressings Ear irrigation Ordering/maintaining stock levels and control in treatment area. Conduct chronic disease health reviews Conduct LD / SMI health reviews Conduct NHS health checks Prepare and maintain environments during and after patient care interventions Provide chaperone services for patients and clinicians Assist in raising awareness of health and well-being, and how it can be promoted Give accurate and appropriate information to patients and groups within own competence Responsibility for Information Processes Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate Maintain confidentiality or information relating to patients, relatives, staff and the practice Take the necessary precautions when transmitting information Understand and follow the requirements of confidentiality (including the Data Protection Act) and the Freedom of Information Act and to refer on any queries as appropriate. Follow Practice policy regarding the use of email and computer tasks as the main internal method of non-verbal communication and the use of the intranet and the internet as the main source of internal and external information, including the retrieval of relevant information for patients on their condition. Organisation/Quality The post-holder will: Alert other team members to issues of quality and risk in the care of patients Ensure own actions are consistent with clinical governance systems Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation Practice in accordance with agreed standards of care Enable patients to access appropriate professionals in the team Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation. Utilise the audit cycle as a means of evaluating the quality of work, implementing improvements where required. Ensure that you are familiar with the Practices Policies available in the practice staff handbook Ensure that you undertake all mandatory training as per the practices Training Policy. Attend the practices Protected Learning Time Sessions. Maintain your CPD and ensure you revalidate all the necessary skills and qualifications in a timely manner. Cold chain management (logging fridge temperatures and downloading dataloggers, informing appropriate person if any concerns. Checking emergency equipment and ensuring equipment is in date Supporting the Quality Outcomes Framework (QOF) to achieve and support patients with specific disease areas. (this can incorporate quite a lot but we need to see where it develops) Safeguarding Affinity Care is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Staff should ensure that they are aware of the organisations policy and procedures for safeguarding and discharge their responsibilities for safeguarding effectively. It is individual staff members responsibility to maintain competences with regards to levels of safeguarding training commensurate with individual roles. Staff should report any safeguarding concerns to the appropriate agencies in line with the safeguarding policy. Equality and diversity Act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures. Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion, etc. Follow the Practice Chaperoning policy. Be aware of statutory procedures, local guidance and referral criteria regarding protection of children and vulnerable adults, including Practice policies. Follow the guidance and policies and take action in an appropriate manner. Health, safety and security Wear the appropriate Personal Protection Equipment and clothing at all times in accordance with the Infection Control Standard Operating Procedure. Apply appropriate infection-control measures and maintain work areas in each clinical room, in accordance with the Infection Control Standard Operating Procedure, so that they are clean, safe and free from hazards reporting of any potential risks identified including: Hand washing Universal hygiene procedures Collection and handling of laboratory specimens Segregation and disposal of waste materials Decontamination of instruments and clinical equipment Reporting and treatment of sharps injuries Dealing with blood and body fluid spillages Assist patients and colleagues in adopting sound infection control measures Use the personal security systems within the workplace according to Practice guidelines. Assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients. Follow Health and Safety Policies and guidelines, including fire procedures and those pertaining to clinical areas of risk. Use safe working procedures and report incidents using the incident reporting system. Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines. Patient Confidentiality and ensuring dignity and respect of patients The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. This includes written and verbally communicated information. The job holder should at all times treat patients with dignity and respect and actively seek to assure an environment that facilitates this. Communication & working relationships To be responsible for ones own behaviour to effectively create a working environment that has a good team spirit, is professional in orientation and has mutual respect amongst colleagues. Establishing and maintaining effective communication and constructive input to areas of service development and systems re-design. Training and Development You will be required to complete the mandatory training and ensure you embrace the Training & Development Policy. You are also required to attend the monthly Protected Learning Time meetings You must have competency evidence for venapuncture and BP. Training will be provided for dressings, basic wound checks, suture / staple removal. Special Working Conditions You may be asked to work at other premises owned or associated to the practice. This will be subject to reasonable request in terms of travel compared to the routine site of work. You may also be asked from time to time to be flexible in your working hours as per the needs of the practice. You will be required to wear a uniform and/or scrubs. Teamwork Participate in team activities that create opportunities to improve patient care. Ensure clear understanding and utilisation of services and referral mechanisms and policies to meet patient need. Other You will be required to work at other premises owned or associated to Affinity Care. This will be subject to reasonable request in terms of travel compared your routine site of work. You may also be asked from time to time to be flexible in your working hours as per the needs of the practice. You will be required to: Give good and regular attendance. Maintain a tidy and organised work area. Any other duty as requested, including covering for absent colleagues.

To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care. To converse with patients and visitors by speaking clearly, precisely and with confidence both over the phone and face-to-face at the desk. To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant. To signpost patients to the most appropriate service. To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones To work to protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager. To deal with general queries and liaise effectively with clinicians and other staff as required. To support clinicians during their clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.

to apply email cv - info@catherinewhyterecruitment.co.uk

BOOKINGS COORDINATOR - Customer Services Advisor - Bradford, BD17
£11.59 per hour (£22,600.50 per annum)
We are looking for an enthusiastic Client Communications Advisor to join our growing team. This role is Monday to Saturday (Tuesday's off), 9am – 5pm (37.5 hours per week.). Within this role, you will ensure all eye and hearing clinics are booked to full capacity. You will go above and beyond to meet your individual and team targets – tracking these on a daily basis. To meet these targets, you will make outbound calls, as well as take inbound calls to book client appointments in the practice diaries. You will be working closely with our Practice teams to make sure their diaries are filled and booked smartly so you will need to build good relationships and also support them with their inbound lines when queries arise. You will be required to make calls, send SMS’, emails and letters so we want somebody with good communication skills and attention to details.
As an integral member of the Client Communications team, we will provide you with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your professional development, and your personal wellbeing. We will also provide a wide range of benefits, including:
•Salary £22,600.50 per annum (£11.59 per hour).
•4 weeks’ holiday, plus bank holidays.
•An additional day’s holiday for your birthday each year.
•Company pension scheme.
•Cycle to work scheme.
•Simply Health Medical Healthcare.
•Staff discounts (including an annual £350 voucher to spend on a pair of glasses or sunglasses after your probation).
•Friends and family discounts (eye-tests; glasses; sunglasses & hearing tests).

Great company!!

We are looking for a confident Care & Support Worker with a passion for delivering outstanding healthcare.

You’ll be working full time 42 hours a week, 12 hour shifts, days only, including every other weekend, making a positive difference to the lives of the people in our care at Thornfield House.

Thornfield House is a specialist residential service supporting individuals with learning disabilities, autism, complex needs and behaviours that may challenge in Bradford, West Yorkshire.

At Cygnet, our perks go way beyond pension schemes and excellent professional development - you’ll also enjoy discounts with our free NHS blue light card, rewards gateway offering 10% or more off supermarket shopping, private health cash plans, free confidential mental health support and more, to support your wellbeing in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others – every day.

Your day-to-day…

• Offer enhanced care with a flexible learning approach for all the people in our care
• Provide guidance & encouragement through physical & emotional support
• Learn about individuals’ specific needs & provide help in the most appropriate way
• Assist with and report on medical & welfare needs
• Safeguard
• Maintain a safe, clean environment for all

Why Cygnet? We’ll offer you…

• Opportunities for further qualifications and training
• Flexible working with the opportunity for overtime
• Regular coaching & appraisals
• Benefits including free NHS blue light card, rewards, money off supermarket shopping, private health cash plans, pension scheme, mental health support and much more

You are…

• Genuinely driven with a desire to make a real difference in people’s lives
• An excellent communicator & a good team player
• Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment
• Passionate about empowering & supporting service user independence

Successful candidates will be required to undergo an enhanced DBS check.

Please be aware that this vacancy may close before the advertised date if the role is filled. Please send your application as soon as possible.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

Proud member of the Disability Confident employer scheme