Total 1,619 Customer Service job vacancies in ARP New Albany OH

Area of Consideration: Government-Wide

Contact the Albuquerque Area IHS Recruiter
Michelle Aguilar-Bowser
Phone: 505-256-6731 or
Email: Michelle.AguilarBowser@ihs.gov

Incumbent ensures patients at the Albuquerque Service Unit receive quality, patient-centered care that is timely, appropriate, cost-effective, sensitive and coordinated to affect desired clinical outcomes.

• Provide holistic and comprehensive case management services to all patients that include: intake assessment, benefit assessment, goal setting, long-term care plan development, progress monitoring, advocacy and referrals.
• Serve as the primary contact between referral health care agencies, treatment facilities, patients, patient's families to ensure delivery of effective and appropriate treatment according to established plan of care.
• Develop patient care plans with the care team according to clinical practice guidelines with the patient, family, caregiver(s) and significant other(s).
• Provide formal and informal health education to patients and family on a one-to-one basis and/or to groups.
• Collect, trend and analyze outcome data to be used in identifying best practices and targeting performance improvement solutions.
• Initiate therapeutic interventions and administers prescribed medications.

What to Expect

• Perform support services via home visits and classroom settings designed to provide psychological and educational support to parents of children ages zero to five to include education in: positive parenting skills, promoting healthy pregnancy, promoting positive parent-child attachment behaviors, recognizing newborn infant cues/behaviors, and promoting effective couple communication in order to promote healthy relationships and prevent family violence.
• Provide information and education on services and resources available. Refer parents to appropriate military and civilian agencies for assistance and support for: assessment of at-risk behaviors, enhancing the parents' role in parenting a newborn/child, role modeling and mentoring, and any medical concerns.
• Plan, develop, and implement programming designed to build and enhance strengths that individuals and families bring to the parenting role to enhance parent-child attachment.
• Provide early intervention services to parents and families at-risk. Conduct ongoing risk assessment. Reports suspected abuse as required by policy and law. Collaborate with the family and appropriate agencies to develop methods to achieve prescribed goals and enhance successful parenting.
• Maintain individual case records in accordance with prescribed regulations and ensures confidentiality and security of case information.
• Market the NPSP through a variety of venues including but not limited to: articles in the installation newspaper, orientation briefings, trainings, creating brochures to provide information on the NPSP, and participation in special events such as Child Abuse Prevention Month and Domestic Violence Awareness Month.
• Expected to travel to complete work assignments, primarily home visits, and conduct or attend training, conferences and meetings.
• This is a white-collar position where occasional lifting up to 20lbs may be required.
• This position may be eligible for occasional telework, as determined by local level policy. This position is not eligible for full-time remove work. 
• Performs other related duties as assigned.

As a Program Support Assistant GS-0303-7/8/9, your typical work assignments may include the following under supervision:

• Performs management and program support work such as planning, budgeting, research, analysis, correspondence control, communication, and/or liaison.
• Provide expertise for procurement of goods, supplies, and services.
• Perform work involving collection, compilation, and/or tracking data and statistical information in support of program operations.
• Performs administrative work, which includes management of the schedule or day-to-day plans for Associate Deputy Director-Division of Performance and Accountability.
• Manages and/or prepares responses to correspondence for Associate Deputy Director-Division of Performance and Accountability.
• Assist with preparations for fiscal year operating budget.
• Perform office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheet, database, teams, and/or graphics.

The Nurse Community Care Coordinator is responsible for executing a streamlined approach to receiving, triaging, and directing timely, coordinated care.

• Duties include but are not limited to the following:
• Demonstrates proficient practice and decision-making, deliberate planning, and critical thinking skills.
• Possesses intimate knowledge of the internal referral care process, clinical review criteria, utilization management standards, clinical documentation requirements, community care regulations, and Veterans Health Administration (VHA) standards and guidelines.
• Serves as a liaison to both internal and community providers and is responsible for managing the care of the Veteran throughout the consult process.
• Leads the provision of nursing care to patients with complex care needs utilizing the nursing process in alignment with the ANA Standards of Nursing Practice.
• Applies clinical knowledge/judgment to lead staff involvement in planning, decision­ making, and evaluating outcomes within the immediate practice setting.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and\/or missing information.

• Perform specimen collections by venipuncture and capillary techniques following standard laboratory practices.
• Assist in the general laboratory by preparing specimens for analysis, labeling specimen tubes, preparing laboratory equipment.
• Perform routine preventive maintenance and quality control of laboratory equipment.
• Perform basic laboratory testing. Prepare specimens for send out; prepare slides for gram stain.
• Cleans lab glassware and equipment.
• Performs critical cleaning procedures.
• Assist with filing reports, delivery of completed reports to medical records.
• Other duties as assigned.

DUTIES MAY INCLUDE HOWEVER ARE NOT LIMITED TO THE FOLLOWING:

1. Delivers safe care to assigned patients, while developing technical competencies.
1.1. Safely and effectively uses patient care equipment.
1.2. Correctly and safely performs nursing procedures.
1.3. Recognizes overt abnormal signs and symptoms and/or changes in patients' condition and responds appropriately.
1.4. Implements physician's/provider's orders in a timely and complete manner.
1.5. Implements nursing interventions/orders in a timely and complete manner.
1.6. Requests assistance from co-workers when needed; knows when to ask for help.
1.7 Identifies patients exhibiting disruptive, threatening & violent behavior or suicidal (DTV) behavior and initiates appropriate interventions.

2. Formulates a plan of care based on nursing assessments, using the nursing process, based on the ANA Standards of Nursing Practice.
2.1. Completes initial assessment of patient condition and response to treatment and initiates follow-up as needed.
2.2. Includes the patient and family/significant other in developing the initial plan of care and establishing goals.
2.3. Updates plan of care with assistance as needed.
2.4. Assesses patient's learning needs, learning preference and readiness to learn.
2.5. Develops and implements a plan in conjunction with the patient/family to meet learning needs, and involvement in basic health teaching and discharge planning.

3. Documents the nursing process.
3.1. Documentation is consistent, accurate, concise, and timely.
3.2. Evaluates and documents patient response to interventions and progress towards attainment of goals and expected outcomes.
3.3. Revises plan of care according to evaluations of patient's responses and outcomes.
3.4. Uses the Computerized Patient Record System (CPRS) and the Bar Coded Medication Administration (BCMA) software per policy.
3.5 Completes all assigned clinical reminders in a timely manner.

4. Demonstrates grade-appropriate and consistent critical thinking skills.
4.1. The nurse can recognize the patient has a problem.
4.2. The nurse can manage the problem safely and effectively, recognizing his/her scope of practice.
4.3. The nurse has a relative sense of urgency.
4.4. The nurse takes the right action for the right reason (del Bueno).
4.5. The nurse responds and intervenes appropriately to emergency situations

5. Role-specific Competency Checklist is complete and is rated competent in all measured areas.

6. Progressively assuming responsibilities as assigned, seeking assistance as necessary, under the close supervision of the Nurse Manager or designee.

7. Adheres to established policies, standards of care and standards or practice.8. Practices within "Scope of Practice" based upon state licensure.

Work Schedule: Day/Evening/Night. Multiple positions available. Schedule to be discussed at the interview
Financial Disclosure Report: Not required
Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Manages the administrative aspects of all technical support programs, (Quality Assurance, Airspace & procedures, training, etc.) Provides management with advice and counsel on the operation of technical support systems for implementation, and planning purposes. Incumbent performs a variety of technical functions independently and ensures that all required content is reviewed and prepared in a prescribed timeframe.

Applies experience and advanced knowledge of analytical and evaluative methods, techniques and concepts to plan and accomplish assignments. Responsible for the analytical activities to provide management with accurate, timely and authoritative information to enable decisions. Uses quantitative methods and techniques to assists more-experienced analysts in creating comprehensive reports from data and analysis as requested by management.

Performs data analysis and synthesis of large databases. Conducts analyses in the review and evaluation of program activities. These analyses are conducted to ensure proper program integration and conformance to policy, completeness, and adequacy of operations in meeting goals and objectives. Prepares recommendations based on such reviews, and discusses recommended courses of action with program managers to resolve major problem areas. These recommendations include but are not limited to financial, programmatic interfaces, and impact of not meeting goals and objectives. Establishes and maintains a tracking system, ensures facility orders and notices pertaining to technical programs and evaluations are current. Assists in the training and instructions to all personnel as necessary. Plans, develops, monitors and executes all actions required to assist in the management of the various technical programs. Incumbent collects and analyzes data, prepares responses and works with management on BU requests. Work is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirement s of projects and/o r other work activities. Work activities typically support activities of the organizational unit, and may affect project/program objectives for the major subdivision and the LOB/SO. In some specialties, the work may affect internal and external customers.

Established policies/procedures provide guidance for most assignments, but allow some discretion for incumbent to select the most appropriate approach(es). Typically receives guidance on selecting approaches from a manager, team lead, or more experienced professional.

11/05/2024: This position is being re-announced. Applicants who previously applied to this announcement need not re-apply unless submitting updated information and/or missing supporting documents.

• Distributes the workload among employees in accordance with established work flow or job specialization, and assures timely accomplishment of the assigned workload. Coordinates and resolves work assignments and problems.
• Makes work adjustments as necessary to avoid backlog. Instructs employees and makes available written instructions, reference materials and supplies. Provides training to new employees. Reports to supervisor on performance, progress and training needs of employees, and on behavior problems.
• Analyzes the consistency of outpatient records. Identifies inconsistencies or discrepancies in the proper sequence established by policy and procedures. Reviews and screens requests to release medical information form records by interpreting and applying the Privacy Act and corresponding Service Unit policies governing the release of medical information or health records.
• Assembles the medical record in proper sequences and files all forms in proper sequence established by policy and Procedure. Maintains a Master control unit-number log and assigns unit numbers to clinical records. Prepares for on-site storage and prepares medical records for off-site storage.

Job Opportunity: Sales & Customer Support Assistant (Entry-Level Role)
Location: Singapore | Join Our Growing Team!

Are you ready to kickstart your career in the food industry with a vibrant and expanding food manufacturing company? We’re looking for a motivated and positive individual to join our team as a Sales & Customer Support Assistant. This role is ideal for those seeking hands-on experience in a dynamic environment, helping customers and supporting our sales team.

What You'll Do:

• Handle daily sales order processing, including taking orders via phone.
• Assist with all incoming inquiries (phone, email, fax, and walk-ins).
• Manage sales orders, prepare delivery orders, and issue invoices.
• Help prepare and label packing materials.
• Address customer complaints with patience and professionalism.
• Support your team with additional tasks as assigned.

What We’re Looking For:

• Positive Attitude: A friendly and proactive approach to work.
• Language Skills: Ability to communicate in Mandarin (for effective communication with Mandarin-speaking customers).
• Minimum Education: PSLE or equivalent.

Why Join Us?

• Gain Experience: Build valuable skills in sales, customer service, and logistics.
• Career Growth: Be part of an expanding company with future growth opportunities.
• Work-Life Balance: 6-day work week with a scheduled off day.

If you're enthusiastic about learning, can speak Mandarin, and are eager to work in a fast-paced food manufacturing environment, we want to hear from you!

Apply Today and Start Your Journey with Us!

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Job Responsibilities

• Manage ticketing, merchandising, tour scheduling, and overall visitor experience at the Chinatown Heritage Centre.
• Provide exceptional customer service for admissions, bookings, registrations, and visitor inquiries.
• Ensure exhibits are well-maintained, clean, and in good working condition.
• Maintain all equipment and logistics, ensuring the security of items.
• Facilitate and liaise with tour guides for the commencement of guided programs.
• Attend all required training sessions and updates.
• Uphold a high standard of customer service.
• Handle feedback and complaints promptly and professionally.
• Compile daily reports for the Centre Director and Manager.
• Perform other ad-hoc duties as assigned.

Skills and Experience

• Excellent verbal and interpersonal skills.
• Strong organisational and multitasking abilities.
• Willingness to work in a fast-paced environment and continuously learn.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English and preferably one other language (e.g. Mandarin / Malay / Tamil), both verbal and written.
• For part-time, availability to work at least six shifts a week, including public holidays and weekends.

Education

• A background in tourism and hospitality is preferred.
• Fresh graduates are welcome to apply.

Salary

• Part-time: S$10 - S$12 per hour

Shift schedule

• Part Time: Morning Shift (930am to 230pm) / Afternoon Shift (230pm to 730pm)

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Chinatown Heritage Centre

The Chinatown Heritage Centre is the only place in Singapore that has recreated the original interiors of its shophouse tenants in the 1950s, offering visitors an honest, revealing glimpse into the lives of Chinatown's early residents. Every nook and cranny in the Chinatown Heritage Centre pulsates with the memories of yesteryear, offering an experience like no other as one is transported to Chinatown in the budding years of Singapore's establishment as a seaport.

Job Responsibilities

The Executive Director will provide the overall leadership in executing the strategic plan for Chinatown Heritage Centre (CHC), and advance various initiatives to drive the success of the Centre as a vibrant heritage hub in the ethnic enclave of Chinatown.

We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. An equivalent combination of knowledge, skills, education, and experience will be considered. We encourage you to think broadly about your background and skillset for the role.

1. Leadership

• Work in partnership with the Board of Directors to oversee all aspects of the institution, sustain its excellence and broaden its impact.
• Create a strong and stable financial foundation for CHC through various revenue, funding, and cost management strategies.
• Chief spokesperson. Represent CHC in professional meetings, development of contracts, and participation in industry events.
• Establish strong partnerships in the community to enhance business opportunities, cross-promotions, and collaborations to expand CHC’s public image.

2. Operations & Programming

• Direct CHC’s operations, including visitor experience, gallery tours, educational programs, public programming, curation and installation of special events, adhoc exhibitions, and managing of retail / event spaces.
• Oversee the management, maintenance, and capital projects of the property, facilities/grounds, and collections of CHC, engaging outside expert advice as necessary.
• Conduct periodic assessment and evaluation of CHC’s in-house programs, public events, and retail offerings

3. Planning & Administration

• Direct and oversee marketing initiatives, including the promotion of CHC through media outreach, press releases, website management, social media, etc.
• Lead, supervise and evaluate performance of museum staff and fulfil staffing requirements of CHC
• Attend board meetings as Executive Director and Overall Administrator of CHC.
• Prepare monthly / annual reports and execute all other reporting requirements as prescribed by the board.

Skills and experience

• Demonstrates a passion and enthusiasm for CHC’s mission and strategic plan, and a willingness to grow the standing of the centre along with the larger Chinatown precinct.
• At least 5 years experience in museums / attractions / space activation / events organisation with strong track record of demonstratable success
• Excellent leadership and effective staff development and organizational skills, in areas such as hiring, coaching, problem solving, empowering staff to provide a positive customer experience.
• Excellent interpersonal skills to build effective relationships both internally and externally. Relate well to people from the events and tourism industry.
• Strong project management skills, with experience in managing P&L, budgeting and financial planning.

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Job Responsibilities

• Manage ticketing, merchandising, tour scheduling, and overall visitor experience at the Chinatown Heritage Centre.
• Provide exceptional customer service for admissions, bookings, registrations, and visitor inquiries.
• Ensure exhibits are well-maintained, clean, and in good working condition.
• Maintain all equipment and logistics, ensuring the security of items.
• Facilitate and liaise with tour guides for the commencement of guided programs.
• Attend all required training sessions and updates.
• Uphold a high standard of customer service.
• Handle feedback and complaints promptly and professionally.
• Compile daily reports for the Centre Director and Manager.
• Perform other ad-hoc duties as assigned.

Skills and Experience

• Excellent verbal and interpersonal skills.
• Strong organisational and multitasking abilities.
• Willingness to work in a fast-paced environment and continuously learn.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English and preferably one other language (e.g. Mandarin / Malay / Tamil), both verbal and written.
• Able to work on public holidays and weekends.

Shift schedule

• Full Time: 930am to 730pm

Education

• A background in tourism and hospitality is preferred.
• Fresh graduates are welcome to apply.

Job Description

• Handling orders follow-up for import / export shipments (both air/sea freight)
• Perform Customer service activities, attending to customers’ enquiries, complaints
• Prepare quotations when sales are not available for urgent shipments
• Working closely with Sales & operations divisions
• Co-ordination between internal offices / agents & clients for orders follow up via ocean / air import & export
• Handling of crosstrade shipments
• Doing bookings of shipments
• Preparing documentations such as permits, bill of lading, billings and pre-alert docs to agents
• Arranging Custom clearance for customers, and door delivery services
• Coordinate with the internal officer to handle the order and follow up for the shipments according to operational policies, standard and procedure.
• Arrange custom clearance for customers, and door delivery services according to industry standards or sector requirements and handle another legal document.
• Attend and solve customer 's enquiries according to the customers' need and wants.
• Work closely with sales department and may need to prepare quotation when sales team are not available for urgent shipments.
• Maintain business relationship with customer.

Job Requirements

• Possess "O" level, "A" Level, ITE, Diploma in the relevant discipline, Logistic/Transportation, Business Studies/Administration Management, MaritimeStudie, Supply Chain, or equivalent are all welcome to apply
• Prefer minimum 0 to 2 years' experience in shipping / freight forwarding.
• Possess good communication and customer service skills.
• Meticulous with an eye for details.
• Pleasant personality with positive working attitude.
• Interested in data entry and doing documentation.
• Proficient in PC application (MS Word, Excel).
• Full-Time position(s) available

Benefit

• 5 days work week
• Medical & Dental Benefit
• Friendly working environment
• Others benefit

This is a full-time on-site role for a Technical Support Engineer at CCTS Global in Singapore. The

Technical Support Engineer will be responsible for troubleshooting technical issues, providing

analytical support, and delivering excellent customer service and support. This role involves

collaborating with the client's team to understand the organization's framework and address

technical challenges on a daily basis.

Provide technical support, troubleshoot and resolve issues efficiently.

Analyze and debug production issues, identify root causes, and implement solutions.

Collaborate with cross-functional teams, including development and infrastructure, to

improve overall system reliability and performance.

Monitor, maintain, and support Kafka, Apache Tomcat, and other middleware

components as needed.

Document technical issues and resolutions to enhance knowledge base resources.

Requirements:

Proven experience as a Support Engineer, Technical Support Specialist, or similar role in a
software/IT environment.
Proficiency with Java Development Kit (JDK) and experience in supporting Java-based
applications is an added plus.
Familiarity with Kafka for real-time data streaming (highly preferred).
Knowledge of Apache Tomcat server administration and troubleshooting.
Excellent problem-solving skills and ability to work under pressure.
Strong communication skills, with the ability to convey technical concepts to nontechnical stakeholders.

Skill Set:

Experience with scripting languages (e.g., Python, Bash) for automation.
Exposure to monitoring tools and logging systems for performance tracking.
Understanding of database systems, including SQL.
Basic knowledge of cloud platforms (AWS, Azure, or Google Cloud).

Key Responsibilities:

The CGT Customer Service Operations Manager is accountable for providing comprehensive and extensive customer and patient (where applicable) care and, as a customer experience gatekeeper to support the internal stakeholders with a various range of activities, which may include (but are not limited to):

• Serve as the primary point of contact for product requests in coordination with internal stakeholders for timely responses.
• Manage the end-to-end process of product requests by ensuring timely delivery and resolving potential issues.
• Minimize delivery time while maintaining reliability through efficient coordination and proactive planning.
• Lead and contribute to process improvement projects (streamlining processes, improving accuracy, and enhancing efficiency).
• Conduct Cell Therapy platform (CellChain) training sessions for hospital centers, making sure that they have the necessary knowledge and skills to effectively utilize the platform.
• Manage external user access to the Cell Therapy platform (CellChain), ensuring data security and compliance.
• Enhance team skills and operational excellence by promoting a culture of continuous learning and improvement.
• Ensure subject matter expertise to maintain a high level of knowledge and expertise in their subject area, providing informed guidance and support to stakeholders.
• Collaborate with cross-functional teams, internal and external stakeholders, and management to leverage their expertise and contribute to decision-making processes.
• Resolve customer queries by focusing on efficient and effective communication to enhance the overall customer experience.
• Develop and implement innovative solutions to enhance the overall customer experience, identifying areas for improvement, and seeking ways to exceed customer expectations.
• Customer centric approach: Operational account management (non-promotional), including understanding the hospital’s set-up and knowing the operational KPIs (number of orders, manufacturing starts, etc.)

Commercial setting:

• Provide patient services such as travel assistance to patients and their care givers, as applicable.
• Coordinate local cryopreservation logistics and payment process, as applicable.
• Oversight of the local release, logistics and system transactions process related to shipment via distribution depot, as applicable
• Coordinate and contribute to cross-functional commercial meetings, by collaborating with multiple stakeholders to address topics such as product requests, market trends, and customer needs and insights.
• Own the Product Request process for all sites’ onboarding and ensure accuracy of the master data set-up.
• Support with regulatory, RMP and outcomes-based reporting, as applicable based on local country requirements.

Clinical trial setting:

• Create and execute the End-to-End operational treatment process to fit the trial design and protocol.
• Support pan-Therapeutic Area (TA) set up and roll out in close collaboration with the cross-functional clinical trial teams.
• Participate in Site Initiation Visits (SIV) in collaboration with internal stakeholders to support timely site readiness for First Patient First Visit (FPFV). This involves ensuring smooth onboarding processes, correct master data set-up and providing support to external users.
• Manage slot requests and communicate key milestone timelines to both external and internal stakeholders. This includes coordinating with various teams to ensure smooth and efficient scheduling.
• Key gatekeeper for critical KPIs: DtD/VtD. Work closely with cross-functional clinical trial teams in supporting clinical trial protocols and the respective vein-to-door and door-to-door metrics.

Essential Requirements:

• Education: Bachelor’s degree minimum.
• Work Experience: +5 years in customer support (service) in healthcare industry.
• Laguage: Native level of Korean is a must, Fluency in English is a must, Business proficiency in Chinese is preferred, Business proficiency in Japanese is preferred.
• Supply chain / logistics experience is highly preferred.
• Understanding of the pharmaceutical industry and healthcare business service offerings and customer needs.
• Strong track record of successful team collaboration and delivery of results.