The Lead Medical Support Assistant (MSA) performs a variety of administrative functions associated with patient care in the community. In this position the incumbent will serve as the primary trainer for all MSAs assigned to the Community Care department. The incumbent will also be responsible for ensuring timely coordination of patient care in the community. As such, the incumbent must have knowledge of VA policies, regulations, guidelines and processes as they relate to patient scheduling practices, consult management, dialysis contracting, and both inpatient and outpatient authorizations for care. In addition, incumbent must have knowledge of the Community Care, Veteran Care Agreements and the Mission Act programs and processes; as well as an advanced understanding of medical terminology/abbreviations; and must keep abreast of rapidly changing regulations, directives, memorandums, software programs, and processes that are involved in the delivery of the healthcare in the community.
As the department Lead, the incumbent must be able to organize work, set priorities, and meet established deadlines. Incumbent must demonstrate advanced technical competency in using the integrated electronic medical record system (to include VistA, CPRS, REFDOCS, and Appointment Management), must be knowledgeable of the Provider Profile Management System (PPMS), Health Share Referral Manager (HSRM), as well as the various software, programs, and policies of the Community Care program contractor. Incumbent must demonstrate excellence in customer service and must have an advanced understanding of the Privacy Act, HIPPA rules/regulations, and the Freedom of Information Act as they relate to the handling of confidential and sensitive patient information.
Incumbent must be able to effectively train assigned MSAs, ensuring they are highly proficient, are able to achieve established performance measures, fully comprehend duties and responsibilities, follow established standard work processes within their area, and are in compliance with established policies and regulations. The Lead Community Care MSA must complete and adhere to annual VHA training requirements, have knowledge of quality assurance and performance improvement principles, and ensure these administrative measures are achieved during the performance of their duties. In addition, incumbent must be knowledgeable of Joint Commission requirements specific to his or her job, such as patient rights, emergency preparedness, information security, ethical conduct, and environment of care.
Incumbent must possess a thorough knowledge of clinic processes and services and be able to interact with various clinicians and providers throughout the hospital to ensure efficient coordination of patient care in the community. The Community Care Lead MSA must understand local and national scheduling policies, have an exceptional knowledge of consult management, have advanced knowledge of outpatient scheduling, inpatient notifications, creating of both outpatient and inpatient authorizations, contracting of dialysis care, eligibility for care using software and web applications.
Performs other duties as assigned.
Work Schedule: Monday through Friday 8:00 a.m.- 4:30 p.m.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 21N76-O
PLEASE NOTE THIS POSITION IS LOCATED AT AN OFFICE OUTSIDE OF THE ALBANY VA MEDICAL CENTER. PLEASE SEE THE ADDRESS LISTED BELOW. 20 Madison Ave EXT
Albany, NY 12203
Starting at $52,634 Per Year (GS 7)
