Total 27 Internship level Customer Service job vacancies in Bangalore - Manyata Tech Park Road

Job Summary:

The intern of 6 months is largely expected to work in an office environment from 8.30 am to 6.00 pm on weekdays and may also be required to travel out of the office for meetings. On occasions, the jobholder may need to work outside official hours on weekends to support the running of events.

Learning Objectives & Outcomes

• Case Management - Apply social work knowledge/skills in managing cases.

a. Conduct intake assessment for calls received through our main line, families/ individuals who walk into MENDAKI centres or cases referred to MENDAKI

b. Conduct needs assessments of families and individuals

c. Develop intervention plans to address the areas of need

d. Conduct referrals of families and individuals to suitable agencies

• Conduct outreach to families through engagement at events or home visits
• Conduct engagement with youths who walk into the ITE Youthspaces
• Support the operations of the MENDAKI satellite centres or the Youthspaces at the ITEs.
• Co-lead (plan and execute) at least one community event/workshop/activity.
• Data Analysis - Analyse and interpret data of families/ individuals known to MENDAKI
• Relationship-building - Maintain good relationships with partners.

Job Requirements:

• Students pursuing a Diploma
• Basic understanding of Microsoft Office.
• Good interpersonal skills and ability to manage stakeholders across different levels.
• Able to engage with volunteers and partners.
• Resourceful and able to multi-task.
• Meticulous and detail-oriented.

Job Description: Internship/Part time Customer Service Specialist(B2B)

Company Overview:

Uniweb Pte. Ltd. is a leading payment gateway provider in Singapore, specializing in integrated payment solutions and digital marketing for businesses. With over 6,000 merchants, Uniweb delivers innovative payment services and marketing strategies for both local businesses and international clients.

Key Responsibilities:

• Assist with simple inquiries related to payment products and services via email, phone, or live chat (not call centre and very low volume only).

• Provide guidance on the use of digital payment platforms (Alipay, WeChat Pay, Visa, etc.).

• Support the onboarding process for new merchants, including documentation and initial onsite setup assistance.

• Maintain records of customer interactions and feedback.

• Assist in creating support content, such as FAQs and user guides, to improve the customer experience.

• Simple Ad-hoc.

Requirements:

• Current student or recent graduate in Business, Communication, Fintech or related fields.

• To assist senior cashiers who may only speak Mandarin.

• Customer-focused with problem-solving abilities and attention to detail.

• Experience with customer service, preferably in the tech or payment solutions industry, is a plus but not required.

• Proficiency in MS Office and CRM tools is an advantage.

Benefits:

• Flexible working hours with the opportunity to gain experience in a dynamic fintech environment.

• Exposure to digital payment technologies and customer engagement strategies.

• Hands-on learning in a fast-growing company with potential for future full-time employment.

• Transport allowance.

• 5 days, 8.30am- 5pm
• Address: Jurong Logistics Hub
• Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Responsibilities:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: ashley_tan@thesupremehr.com

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Main Responsibilities

• Be a team member of L2 production support team located across Singapore and India to ensure 24 * 6 production support for the APAC region.
• Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
• Independently debug and propose resolution/work-around for complex production issues.
• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
• Coordinate across various teams to effectively manage production issues and maintenance activities.
• Respond to user requests, incidents and follow up on problems in a timely manner.
• Ensure issues are reported, tracked, followed up and escalated timely.
• Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
• Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Contribute to preventive system monitoring and alerting, where appropriate.
• Support change management process and application releases.
• Support Disaster Recovery Test and Business Continuity activities.
• Support IT Security activities e.g. health checks after security patches.
• Support end-of-day and end-of-month batch runs.
• Perform and coordinate regular maintenance activities.
• Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our CM applications.
• Analyze and challenge existing support processes to achieve continuous improvement.
• Incidents resolution and Preventive maintenance.
• Pro-active actions / measures to limit corrective maintenance activities.
• Weekend/Holiday/Night support.

Qualifications & Experience

• Bachelor’s Degree in Computer Science or relevant fields.
• 3–5 years of relevant working experience.
• Strong experience in and preference for application production support.
• Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
• Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
• Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
• Strong understanding of stop list filtering, AML, social engineering etc.
• Working grasp of double posting accounting treatment.
• Understanding and experience in ITIL concepts.
• Possess good analytical skill and self-motivated
• Good team player with strong analytical, communication and interpersonal skills.
• Results and client oriented.
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
• Excellent people management and communication skills.
• Good command of spoken and written English in order to effectively communicate with English-speaking stakeholders.
• Working command of spoken and written Mandarin is preferable in order to effectively communicate with Mandarin-speaking stakeholders.
• Working command of spoken Cantonese in order to effectively communicate with Cantonese-speaking stakeholders (Plus).

Technical Skills:

• JAVA/J2EE.
• Websphere/Tomcat/JBOSS.
• ORACLE PL/SQL.
• COBOL.
• UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc.
• TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ.
• ITSM tool: Service Now.
• SharePoint.
• Database performance & SQL tuning experience (Plus).
• Good technical troubleshooting and debugging skills.

Customer/Supplier Relations:

• Customers – Business lines e.g. TBA / Middle Office e.g. PCMO / Back Office e.g. GPCO.
• Suppliers – ICM IT teams e.g. Payment, CDL.
• Vendors of local cash management solutions e.g. FIS, Nucleus.
• Regulators i.e. HKICL, BCS, MAS.

We are looking for freshers for a period of min. 6 Months, on paid Internship

Below are the key role and responsibilities of the Intern

• Maintain Customer focus at all times and respond to customers’ enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines.  Answer all calls/mails/fax received at the Desk.

• Work within agreed service levels, striving to exceed customer expectations.

• Take ownership of queries and proactively follow through to resolution.

• Handling Complaints/escalations.

• Meeting client requirements on time and effectively thereby winning their goodwill.

• Sensitization of the client requirements and accordingly prioritizing the activities.

• Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.

Job Responsibilities:

• Be a team member of L2 production support team located across Singapore and India to ensure 24 * 6 production support for the APAC region.
• Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
• Independently debug and propose resolution/work-around for complex production issues.
• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
• Coordinate across various teams to effectively manage production issues and maintenance activities.
• Ensure issues are reported, tracked, followed up and escalated timely.
• Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
• Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Contribute to preventive system monitoring and alerting, where appropriate.
• Support change management process and application releases.
• Support Disaster Recovery Test and Business Continuity activities.
• Support IT Security activities e.g. health checks after security patches.
• Support end-of-day and end-of-month batch runs.
• Perform and coordinate regular maintenance activities.
• Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our CM applications.
• Analyze and challenge existing support processes to achieve continuous improvement.

Direct Responsibilities:

• Incidents resolution.
• Preventive maintenance.
• Pro-active actions / measures to limit corrective maintenance activities.
• Weekend/Holiday/Night support.

Job Requirements

Technical

• JAVA/J2EE
• Websphere/Tomcat/JBOSS
• ORACLE PL/SQL
• COBOL
• UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
• TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
• ITSM tool: Service Now
• Sharepoint
• Database performance & SQL tuning experience is a plus
• Good technical troubleshooting and debugging skills.

Functional

• Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
• Strong understanding of stop list filtering, AML, social engineering etc.
• Working grasp of double posting accounting treatment.
• Understanding and experience in ITIL concepts.
• Possess good analytical skill and self-motivated

Behavioural

• Good team player with strong analytical, communication and interpersonal skills.
• Results and client oriented.
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
• Excellent people management and communication skills.

Qualifications

• University Degree in Computer Science or related disciplines.
• Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.

Experience

• Strong experience in and preference for application production support.
• Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
• Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.

Customer/Supplier Relations :

Internal:

• Customers
• Business lines e.g. TBA
• Middle Office e.g. PCMO
• Back Office e.g. GPCO

• Suppliers
• ICM IT teams e.g. Payment, CDL

• External
• Vendors of local cash management solutions e.g. FIS, Nucleus.
• Regulators i.e. HKICL, BCS, MAS.

Summary:

The L2 Support Analyst is responsible for providing production support for Cash Management and filtering/AML systems across the APAC region. The role requires independent troubleshooting, managing production issues, and coordinating with internal teams to ensure timely resolution.

The successful candidate will contribute to system monitoring, change management, and disaster recovery activities while working with teams across Singapore and India for 24/6 coverage.

Responsibilities:

• Troubleshoot and resolve complex production issues independently.
• Perform root cause analysis and manage follow-up actions to completion.
• Coordinate with internal teams and stakeholders to address production incidents.
• Manage user requests and incidents, providing timely resolutions.
• Support system monitoring and ensure adherence to disaster recovery procedures.
• Contribute to change management and problem management processes.
• Document operational procedures and contribute to team knowledge sharing.
• Continuously improve existing support processes for efficiency.

Requirements:

• Strong understanding of Java/J2EE, TIBCO, and COBOL platforms.
• Familiarity with UNIX/Linux/Windows environments and database performance tuning.
• Experience in payments local clearing applications and AML systems in the APAC region.
• Knowledge of ITSM tools (e.g., ServiceNow).
• Proven troubleshooting and debugging skills.

Qualifications:

• University Degree in Computer Science, Information Technology, or related fields.
• 3+ years of experience in L2 production support roles.
• ITIL certification is a plus.
• Strong communication and problem-solving skills.
• Experience with payments and AML systems in the financial services industry.

Achievers Dream Learning Centre recognizes the influential role of social media in shaping trends and connecting with audiences. As a TikTok Content Creator, you will play a key role in our social media strategy, working to enhance brand awareness, engagement, and the creation of viral content.

Responsibilities:

• Conceptualize and craft engaging, original short-form video content for TikTok that aligns with the brand's voice and objectives.
• Stay abreast of TikTok trends, challenges, and cultural moments to seamlessly integrate relevant and timely content into our social media strategy.
• Execute end-to-end video production, encompassing filming, editing, sound design, and visual effects, ensuring the delivery of engaging content.
• Experiment with diverse video styles, techniques, and formats to maintain content freshness and appeal to a broad audience.
• Actively engage with TikTok followers, monitor comments and trends, fostering a sense of community and driving meaningful interactions.
• Analyze video performance metrics and insights, adapting content strategies to boost engagement and facilitate growth.

Requirements:

• Demonstrated track record of TikTok Content Creation, supported by a portfolio showcasing your ability to generate viral content.
• In-depth understanding of TikTok's platform, trends, challenges, and its unique community culture.
• Proficiency in video editing software and creative tools to produce visually appealing and well-edited content.
• Strong visual and storytelling skills, exhibiting an eye for detail and an ability to capture attention quickly.
• Capacity to thrive in a fast-paced environment, managing multiple projects and meeting tight deadlines without compromising quality.
• Excellent communication skills for effective collaboration with team members and engaging with the TikTok audience.

Working hours: Mondays to Fridays, 12:30pm to 9:00pm

We look forward to meeting you!

Achievers Dream Learning Centre recognizes the influential role of social media in shaping trends and connecting with audiences. As a TikTok Content Creator, you will play a key role in our social media strategy, working to enhance brand awareness, engagement, and the creation of viral content.

Responsibilities:

• Conceptualize and craft engaging, original short-form video content for TikTok that aligns with the brand's voice and objectives.
• Stay abreast of TikTok trends, challenges, and cultural moments to seamlessly integrate relevant and timely content into our social media strategy.
• Execute end-to-end video production, encompassing filming, editing, sound design, and visual effects, ensuring the delivery of engaging content.
• Experiment with diverse video styles, techniques, and formats to maintain content freshness and appeal to a broad audience.
• Actively engage with TikTok followers, monitor comments and trends, fostering a sense of community and driving meaningful interactions.
• Analyze video performance metrics and insights, adapting content strategies to boost engagement and facilitate growth.

Requirements:

• Demonstrated track record of TikTok Content Creation, supported by a portfolio showcasing your ability to generate viral content.
• In-depth understanding of TikTok's platform, trends, challenges, and its unique community culture.
• Proficiency in video editing software and creative tools to produce visually appealing and well-edited content.
• Strong visual and storytelling skills, exhibiting an eye for detail and an ability to capture attention quickly.
• Capacity to thrive in a fast-paced environment, managing multiple projects and meeting tight deadlines without compromising quality.
• Excellent communication skills for effective collaboration with team members and engaging with the TikTok audience.

Working hours: Mondays to Fridays, 12:30pm to 9:00pm

We look forward to meeting you!

Event Secret Service (ESS): Singapore's Premier Hospitality and Operations Company

Event Secret Service is more than a conventional recruitment or manpower agency; we are specialists in delivering Professional Event Staffing, Operations Execution, Hospitality Services and Management of these areas, for the Singapore Event Industry.
Our expertise lies in delivering invaluable assistance for on-ground events, roadshows, and activations. What sets us apart is our comprehensive approach, managing our talent pool and ensuring they receive training to provide exceptional value to our clients.

https://www.nae-eventsecretservice.com/

Event Secret Service (ESS) is seeking to hire an Event Operations Intern to serve in the Event Operations Department.

The intern will have the opportunity to work in one of the sub-departments: Administration.

General Role - Event Operations :

• Support event logistics by setting up equipment and providing on-site assistance during events.
• Manage operational aspects, including pre-event preparations, timelines, quotations, and logistical requirements.
• Assist in event hire recruitment processes and handle contract administration.
• Contribute to the development and implementation of event plans, timelines, and schedules.
• Coordinate event staffing, organize members' attendance details, and provide excellent customer service to event attendees.
• Maintain accurate employee data in the HR system , Foster employee engagement through site visits, organize events, and coordinate impactful training programs.

Support Role - Administration & Business Development :

• Conduct a wide range of advanced administrative tasks, such as calendar management and quotation management.
• Possess strong organizational skills to prioritize tasks strategically. Plan, manage, and execute various admin meeting tasks such as scheduling client meeting and meeting communications

The Event Operations Internship at ESS is designed to enhance interns' skills in communication, technology, quantitative reasoning, and teamwork. It affords opportunities to engage with professional mentors, expand networks within the event industry, and gain valuable exposure. The internship prioritises the support of interns' professional development, providing a solid foundation for their future careers in event operations.

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Job Requirements

• Knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.

CyberArk (NASDAQ: CYBR) is the global leader in identity security. Centered on intelligent privilege controls, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud environments and throughout the DevOps lifecycle. The world’s leading organisations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on LinkedIn, Twitter, Facebook or YouTube.

From the growing market in need of protection with proven security solution and internal promotions, we are actively looking for a Enterprise Support intern to support our regional market.This will be a broad role that will involve investigating and resolving technical questions related to CyberArk's Product Suite. You will play a vital role in:

1. Providing our Global Customers the technical support that they require relating to CyberArk's product suite, ensuring that they get the most out of their CyberArk experience
2. Leveraging your empathy and communications skills to address customer issues, prioritizing customer interactions to expedite urgent escalations
3. Collaborating and swarming with your teammates and CyberArk's Engineering teams to resolve customer issues. Analyse ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible resolution within the stipulated service level agreement
4. Cultivating an environment of cooperation and knowledge sharing

JOIN US as this is the opportunity to take the next step in your cybersecurity career where you can

• Grow and develop in a role that has a career path into the privileged access and identity security field
• Make a difference in the fast-paced company
• Become the trusted expert in your field
• Make new friends and mentors who can help you in your career path in the real world.

What you need to stand out

• Able to commit full time from July to December 2024
• Currently pursuing an IT related bachelor's degree
• Graduating end 2024 or early 2025

• Conduct cold calling to generate new sales leads
• Assist in Senior Sales Manager in preparing paperwork
• Maintain updated records of sales activities and progress reports

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.

As a Sales Support Intern, you will have the opportunity to gain practical experience and contribute to the sales team by providing support in various sales-related activities. You will work closely with the sales team members and learn about the sales process and customer relationship management. Your responsibilities will include:

• Customer inquiries and assistance: Assisting in handling customer inquiries and requests through various communication channels, such as phone, email, or live chat. Providing timely and accurate responses to customer queries and ensuring high levels of customer satisfaction.
• Order processing and management: Assisting in processing sales orders, verifying order details, and coordinating with internal departments to ensure smooth order fulfilment. Resolving any order-related issues or discrepancies.
• Sales documentation and reporting: Assisting in maintaining sales records, preparing sales reports, and generating sales-related documents, such as quotes, proposals, and contracts. Ensuring accurate and updated information is recorded in the sales database or CRM system.
• Sales support coordination: Collaborating with the sales team to coordinate sales activities, schedule appointments, and meetings. Assisting in organizing sales presentations, preparing sales materials, and providing administrative support to the sales team members.
• Market research and analysis: Conducting research on industry trends, market conditions, and competitor activities. Assisting in gathering market intelligence and competitor analysis to contribute to sales strategies and identify potential business opportunities.
• Product knowledge development: Acquiring knowledge about the company's products or services and understanding their features, benefits, and competitive advantages. Assisting in creating product documentation and sales collateral to support the sales team's efforts.
• CRM and data management: Assisting in managing customer data in the CRM system, updating customer profiles, and ensuring data accuracy and completeness. Assisting in analyzing sales data and preparing reports for sales performance evaluation.
• Process improvement initiatives: Identifying opportunities for streamlining sales support processes and suggesting improvements. Assisting in implementing process enhancements to optimize efficiency and productivity.

Requirements:

• Currently pursuing a degree in business, marketing, or a related field.
• Strong communication and interpersonal skills.
• Detail-oriented with good organizational and time management abilities.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic knowledge of CRM systems is a plus.
• Analytical mindset with the ability to gather and analyze data.
• Proactive and eager to learn with a willingness to take on new challenges.
• Ability to work collaboratively in a team environment.
• Adaptability and flexibility to work in a dynamic and fast-paced sales environment.