Total 3 job vacancies by 2070Health

Nivaan Care is an early stage healthcare startup backed by marquee VC funds.We are solving the problem of management of chronic pain in Indian patients. Our pain management solution offers convenient, accessible, and personalized care for individuals with chronic pain. We are the first pain management solution in India to take a comprehensive, multi-disciplinary, phygital approach to solving chronic pain. The startup is founded by IIT Kanpur and Wharton alumnus who carry extensive healthcare experience among them.

1) Manage  complete clinical operations

2) Coordinating with stake holders to ensure optimum patient experience

3) Patient counseling and guidance to ensure long term patient engagement with Nivaan

4) Tracking and improving patient experience for different stages of patients journey

5) Maintain at clinic revenue collection Data

6) Handhold the patient through specialist consultation and treatment journey
7) Achieve revenue targets for care plans

1) We are looking for hustlers who believe in achieving targets

2)  2-4 Years of work ex in a similar role (preferred)

About Us

W Health has set up India’s first Venture Studio called 2070 Health an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 15 months- Elevate Now, Nivaan Care, Reveal Healthtech, 

Role Overview

A highly impactful and high visibility role for a person with a combination of right and left brain and will be a direct working relationship with decision makers. The role is highly cross-functional in nature and requires a candidate to be comfortable in dealing with business, product, content, and operations folks. Following are the specifics of the role and responsibilities:

Responsibilities:

Unravel Consumer insights from various touchpoints:

• Consumer Calls and Surveys
• B2B Relations
• Sales Calls
• Consumer Journeys
• Consumer Visits 

Ability to drive cross-functional projects to drive one (or more) business objectives:

• Acquisition
• Conversion
• Retention
• Experience

 Required Skills

·       Create various flow documents (Customer Journeys, BRD, and CLMs)

·       Strong SOP creation and documentation flair

·       Comfort with analysing numbers/measuring impact

·       Cross-Functional Project Management

Required Traits:

·       Combination of EQ and IQ; Innate Empathy and Critical Thinking

·       Creative Problem Solving

·       Concise Articulation; excellent Written and Verbal Communication

·       Team Player

·       Coaching aptitude

·       Comfort in ambiguity and a self-starter attitude

Required Experience

·       Prior 0 to 1 or early stage faced past start-up experience is Mandatory

·       Strong Preference For People with Healthcare Background

·       Past experience in starting initiatives from scratch

Who are we?

2070Health is India's premier Venture Studio, pioneering an innovation platform dedicated to building groundbreaking healthcare companies from the ground up. Our mission is to identify and seize disruptive opportunities within the healthcare sector. What sets us apart from conventional venture capital and accelerator models is our active involvement in idea generation, day-to-day operations, and strategic decision-making, all geared toward fostering the growth of each newly established enterprise.

Additionally, we are proud to have the steadfast support of W Health Ventures.

Currently, we are building India's first Phygital Pediatric Out-Patient chain, providing parents with round-the-clock support and end-to-end gold-standard care for all their child's healthcare needs.

We are currently paging for a Customer Support Executive.

Role
We are looking for a dedicated and empathetic Customer Support Executive to join our pediatric clinic team. The Customer Support Executive will be the primary point of contact for patients and their families, assisting with inquiries, explaining our clinic's services, and directing questions to the appropriate medical professionals when needed. This role plays a vital part in ensuring a positive patient experience and providing accurate information to our clients

Key Responsibilities:

• Customer Inquiries: Handle inquiries from patients, parents, and guardians regarding the clinic's services, appointment scheduling, billing, and general information on call or chat. Handle incoming customer calls, provide information, answer questions, and address concerns.
• Information Dissemination: Provide clear and comprehensive information about the clinic's offerings, including services, physicians, procedures, and policies.
• Appointment Scheduling: Assist patients in scheduling appointments with the appropriate pediatrician or specialist, taking into account patient preferences and availability.
• Follow Up-Follow up with customers to ensure their issues are resolved to their satisfaction
• Problem Resolution: Address customer concerns, complaints, and issues professionally and promptly, striving to find effective solutions and escalate complex matters to the relevant healthcare professionals.

• Minimum 6 Months experience working in Customer Service with any graduate degree
• Customer service experience, preferably in a call center or similar environment
• Bachelor's degree or equivalent relevant experience.
• Strong communication and interpersonal skills, with the ability to convey complex medical information in an understandable manner
• Proficiency in English, and knowledge of additional language such as Hindi
• Excellent problem-solving abilities and a customer-focused approach.
• Empathy, patience, and a strong commitment to delivering exceptional customer service.
• Familiarity with medical terminology and healthcare insurance processes is advantageous.
• Proficiency in computer applications, including electronic health record systems and Microsoft Office.
• Multitasking capabilities, adaptability to changing situations, and the ability to work effectively in a fast-paced environment.
• Professionalism, reliability, and a dedication to maintaining a positive clinic-patient relationship.

Location- Remote