CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Cars24 have raised over US$200mm in funding at a billion-dollar valuation. Australia, along with Dubai, Saudi Arabia, and Thailand are priority markets for 2021.
Can you imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online. The car shows up at your doorstep to either love or return at no cost. Every car passes a 300 point inspection report and comes with a 6 month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. Let’s make buying cars a truly joyous and painless experience.
About the role:
As a Customer Operations Specialist, you will be part of a team that ensures that our customers receive a smooth, consistent and exceptional customer experience. In this role, you will support the logistics and local teams in getting vehicles ready for delivery by fulfilling registration processes and by ensuring all items that need to be delivered with the vehicle are on board and ready to go from documents to keys to logbooks. You will be expected to bring your A-game every day and be an energetic and enthusiastic member of the team, comfortable at juggling multiple tasks on tight deadlines. As the last set of eyes over a vehicle before it’s loaded for delivery to its new owner, you will have an eye for detail and share the high standards of the business. The right mindset and cultural fit are critical in our consumer obsessed, dynamic, entrepreneurial, data driven, collaborative start-up, with a huge ambition to transform automotive retailing in Australia
What you’ll be doing:
- Owning relationships with local Transport offices to ensure speedy registration turn-around on cars
- Owning all customer documentation that needs to go to the customer physically on the day of delivery
- Ensuring the right car is dispatched on the right delivery vehicle, on the right routes, with the right documents and customer delight packages
- Liaising closely with our customer service delivery teams to ensure they are able to execute their customer-facing tasks (e.g., paperwork, car delivery and pick-up etc.)
What you need:
- Customer first mindset
- Detail orientated - Being the person who sees the missing piece of the puzzle where others can’t
- Positive and enthusiastic team player - Teamwork makes the dreamwork
- Excellent communication skills to enable you to get the job done
- Problem solver, likes a challenge
- Experience of operating in highly customer centric businesses
- Experience of working in a high volume, fast paced and dynamic environment
- Experience of monitoring and managing multiple KPI’s
- Previous experience working in automotive registrations is preferred
- Hold a current unrestricted drivers license
- All applicants must be prepared to undergo a police and background check.
